Diebold Nixdorf DN Series 450H Operating instructions

Brand: Diebold Nixdorf

Model: DN Series 450H

Type: Operating instructions

Receipt Printer TP31

Operator Manual

01750333705 A

CONFIDENTIAL – TRADE SECRET MATERIAL

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Table of contents

1 Introduction ................................................................................................................................ 1-1

1.1 Usage of the Manual ..........................................................................................................1-1

1.2 Symbols used in this Manual .............................................................................................1-1

1.3 Section-specific Warning Notes .........................................................................................1-2

1.4 Signs, Labels and Symbols................................................................................................1-3

2 Safety .......................................................................................................................................... 2-1

2.1 General safety precautions for the system.........................................................................2-1

2.1.1 Notes concerning installation .............................................................................. 2-4

2.2 General safety precautions of the printer ...........................................................................2-5

3 Description ................................................................................................................................. 3-1

3.1 Basic information................................................................................................................3-1

3.2 Functional components and controls .................................................................................3-2

3.2.1 Printer control panel............................................................................................ 3-8

3.3 Position of control mark sensor..........................................................................................3-10

3.4 Paper handling ...................................................................................................................3-13

3.5 Paper path..........................................................................................................................3-18

3.6 Paper path with retract function .........................................................................................3-20

4 Operation .................................................................................................................................... 4-1

4.1 Basic settings .....................................................................................................................4-1

4.1.1 Positioning the control mark sensor.................................................................... 4-1

4.1.2 Setting the paper-low sensor .............................................................................. 4-6

4.2 Replacing the paper roll .....................................................................................................4-7

4.2.1 Removing the paper roll...................................................................................... 4-7

4.2.2 Inserting the paper roll ........................................................................................ 4-9

4.2.3 Paper in feed....................................................................................................... 4-11

4.3 Emptying the retract box ....................................................................................................4-12

5 Maintenance ............................................................................................................................... 5-1

5.1 Malfunctions .......................................................................................................................5-1

5.1.1 Paper jam............................................................................................................ 5-2

5.1.2 No power supply ................................................................................................. 5-10

5.1.3 Eliminating poor print quality............................................................................... 5-11

5.1.4 Control mark recognition error ............................................................................ 5-11

5.2 Printer messages ...............................................................................................................5-12

5.2.1 PE LED and flashing diagram of ERROR LEDs ................................................. 5-13

5.3 Printer accessories.............................................................................................................5-15

5.3.1 Roller holders...................................................................................................... 5-15

5.4 Consumables .....................................................................................................................5-16

5.4.1 Paper products.................................................................................................... 5-16

5.4.2 Paper specifications............................................................................................ 5-16

5.4.3 Receipt roll dimensions....................................................................................... 5-17

5.4.4 Control mark print................................................................................................ 5-18

5.4.5 Preprinting the receipts ....................................................................................... 5-20

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iii

Table of contents

List of figures

Figure 3-1 Overall view.............................................................................................................. 3-1

Figure 3-2 Front View ................................................................................................................ 3-2

Figure 3-3 Rear view ................................................................................................................. 3-3

Figure 3-4 Front view with retract function................................................................................. 3-4

Figure 3-5 Rear view with retract function ................................................................................. 3-5

Figure 3-6 Connectors............................................................................................................... 3-6

Figure 3-7 Connectors retract version ....................................................................................... 3-7

Figure 3-8 Printer control panel ................................................................................................. 3-8

Figure 3-9 Printer control panel on a printer with retract function.............................................. 3-9

Figure 3-10 Thermal print side on the outside............................................................................. 3-10

Figure 3-11 Thermal print side on the inside ............................................................................... 3-11

Figure 3-12 Thermal print side on the outside with retract function............................................. 3-12

Figure 3-13 Thermal print side on the inside with retract function............................................... 3-13

Figure 3-14 Paper roll with the thermal print side on the outside ................................................ 3-14

Figure 3-15 Paper roll with the thermal print side on the outside and control marks on the

back side .................................................................................................................. 3-15

Figure 3-16 Paper roll with the thermal print side on the inside and control marks on the back

side........................................................................................................................... 3-16

Figure 3-17 Paper roll with the thermal print side on the inside ................................................. 3-17

Figure 3-18 Paper path - thermal print side on the outside ......................................................... 3-18

Figure 3-19 Paper path - thermal print side on the inside ........................................................... 3-19

Figure 3-20 Paper path with retract function, thermal print side on the outside ......................... 3-20

Figure 3-21 Paper path - thermal print side on the inside ........................................................... 3-21

Figure 4-1 Positioning the control mark sensor, thermal print side............................................ 4-1

Figure 4-2 Positioning the control mark sensor, back side........................................................ 4-2

Figure 4-3 Unlocking and opening the paper guide................................................................... 4-2

Figure 4-4 Removing the paper guide ....................................................................................... 4-3

Figure 4-5 Turning the paper guide ........................................................................................... 4-3

Figure 4-6 Removing the control mark sensor .......................................................................... 4-4

Figure 4-7 Inserting the control mark sensor into position......................................................... 4-4

Figure 4-8 Laying the cables .................................................................................................... 4-5

Figure 4-9 Inserting the paper guide.......................................................................................... 4-5

Figure 4-10 Setting the paper-low sensor.................................................................................... 4-6

Figure 4-11 Cutting the paper...................................................................................................... 4-7

Figure 4-12 Pulling the paper out of the paper guide .................................................................. 4-7

Figure 4-13 Removing the paper roll from the printer.................................................................. 4-8

Figure 4-14 Removing scraps of paper from the printer.............................................................. 4-8

Figure 4-15 Cut the new paper roll at a 90° angle....................................................................... 4-9

Figure 4-16 Removing the paper roll from the holder.................................................................. 4-9

Figure 4-17 Inserting the new paper roll into the holder .............................................................. 4-9

Figure 4-18 Inserting the paper roll, thermal side outside ........................................................... 4-10

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Table of contents

Figure 4-19 Inserting the paper roll, thermal side inside.............................................................. 4-10

Figure 4-20 Paper infeed on the outside of the paper roll ........................................................... 4-11

Figure 4-21 Paper infeed on the inside of the paper roll ............................................................. 4-12

Figure 4-22 Emptying the retract box .......................................................................................... 4-13

Figure 4-23 Lifting up the retract box cover................................................................................. 4-13

Figure 4-24 Emptying the retract area......................................................................................... 4-14

Figure 4-25 Closing the retract box cover.................................................................................... 4-14

Figure 4-26 Locking the retract box............................................................................................. 4-15

Figure 5-1 Removing scraps of paper from the paper guide ..................................................... 5-2

Figure 5-2 Pressing the latching mechanism............................................................................. 5-2

Figure 5-3 Lifting up the presenter flap...................................................................................... 5-3

Figure 5-4 Removing scraps of paper from the presenter......................................................... 5-3

Figure 5-5 Moving the presenter rocking bar upwards .............................................................. 5-4

Figure 5-6 Removing scraps of paper from printer with retract function.................................... 5-4

Figure 5-7 Moving the presenter rocking bar downwards.......................................................... 5-5

Figure 5-8 Opening the presenter cover.................................................................................... 5-5

Figure 5-9 Emptying the retract area......................................................................................... 5-6

Figure 5-10 Closing the retract box cover.................................................................................... 5-6

Figure 5-11 Locking the retract box............................................................................................. 5-7

Figure 5-12 Press the green locking/release lever downwards................................................... 5-8

Figure 5-13 Removing scraps of paper from the area of the cutter............................................. 5-9

Figure 5-14 Locking the cutter..................................................................................................... 5-9

Figure 5-15 Closing the cutter ..................................................................................................... 5-10

Figure 5-16 Check that the power supply connection is fitted correctly. ..................................... 5-10

Figure 5-17 Example with 3 flashes............................................................................................. 5-12

Figure 5-18 Printer accessories roll holder .................................................................................. 5-15

Figure 5-19 Control mark dimensions on the front side............................................................... 5-18

Figure 5-20 Control mark dimensions on the back side .............................................................. 5-18

Figure 5-21 Control mark dimensions of the printing area........................................................... 5-19

Figure 5-22 Preprinting the receipts, front side............................................................................ 5-20

Figure 5-23 Preprinting the receipts, back side ........................................................................... 5-20

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1 Introduction

1.1

1.1 Usage of the Manual

This manual provides you with the following information:

• Description of the components

• Necessary actions for the operation of the component

• Necessary actions for the maintenance of the component

• Elimination of faults

• Replacement of consumables

• Instructions for cleaning and care

1.2

1.2 Symbols used in this Manual

●Text following a dash represents an item in a list.

"" Refers to other chapters or sections.

'' Text in apostrophes relates to equipment/mounting parts which are included

in the delivery package.

Text Texts in small capitals designate pushbuttons/switches on a control or

switches that are to be actuated in the software.

Numbered procedural instructions describe activities which must be carried

out in the specified order.

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1-1

Introduction

1.3

1.3 Section-specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided, will

result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not avoided,

could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided, could

result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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1-2

Introduction

1.4

1.4 Signs, Labels and Symbols

The following labels can be used in these instructions, on the system or on the component.

Table1-1: Warning signs used

Warning signs

General

warning sign

Warning of

electric voltage

Warning of

hot surfaces

Warning of

hand injuries

Warning of

feed risk

Warning of

cut injuries

Warning of

laser beam

Warning of

obstacles in the

head area

Table1-2: Used mandatory signs

Mandatory signs

Use

hearing protection

Use

protection eyewear

Use

safety footwear

Use

protective gloves

Pull

mains plug

Read

manual

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1-3

2 Safety

2.1

2.1 General safety precautions for the system

This system complies with the relevant safety regulations for information processing equipment.

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect to

the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in order

to avoid injuries and damage to the plant.

Keep this manual available and consult it for guidance when you are unsure about how to

carry out one or another of the procedures.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system

off before performing any cleaning or maintenance tasks.

lSwitch off the power switch for the power distributor.

lSwitch off the UPS, if installed.

lDisconnect the mains connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in the

operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system

off before performing any cleaning or maintenance tasks.

lDisconnect the voltage connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in the

operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

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2-1

Safety

WARNING

Risk of impact

Be careful not to injure your head when the control panel or rear door is opened.

lMove carefully when the control panel or the rear door is opened.

DANGER

Adverse weather conditions

Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the

exposed components, especially under adverse weather conditions, since that could pose

a danger to your life.

Be sure to take suitable precautions when working on an open system (e.g. by covering

components where necessary) so that fluid cannot enter the open system.

• For reasons of stability, the system must be screwed to the load-bearing substructure of the installa-

tion site or mounted on a suitable base.

• When moving the system from a cold to a warm environment, condensations might occur. Therefore

consider an acclimatization time of at least two hours, before you connect the system to the supply

voltage.

• Only use the original packaging material to transport the system.

• Observe the warning and information labels on the system.

• Unless otherwise stated, grasp the components only by the green control elements when handling

them.

• This system is equipped with a safety-tested power cable which must be connected to a suitable

grounded socket only.

• Always hold the plug when removing the power cable. Never pull on the cable itself.

• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or

crushed in any way.

• Have damaged power cables replaced immediately.

• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-

breakers of the facility installation.

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2-2

Safety

DANGER

In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-

eign objects in the system) take the following steps:

Switch the system voltage-free immediately by:

lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse

holder in the distributor box of the facility installation.

lDisconnecting the plug of the power supply cable from the grounded socket in the fa-

cility installation.

lInterrupting the power connection between the UPS (uninterruptible power supply)

and the system (see chapter "Introduction", section "General power interruption" in

the operating manual);

lFor further system-specific notes, please refer to the operating manuals.

lInform the customer service responsible for you.

• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and

to prevent malfunctions resulting from overheating.

• Use only accessories and extension components that have been approved by . Nonobservance can

result in damage to the system or violations of regulations concerning safety, radio interference and

ergonomical requirements.

• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage

from an external source into prepared cables to install additional electronics (e. g. EMA connection).

• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,

Service and Maintenance" in the operating manual).

• Components with adjustable light effects are integrated in this product. Repetition frequencies be-

tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can

cause epileptic seizures in some individuals.

Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-

fresh rates are as high as possible.

Repairs

DANGER

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improperly

could result in considerable danger to the user. In case of noncompliance, excludes all lia-

bility.

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2-3

Safety

Lithium batteries

DANGER

Danger of fire and explosion

The handling and replacement of batteries should only be performed by authorized per-

sonnel trained by .

There is a risk of fire or explosion if the batteries are handled improperly. It is therefore im-

portant to note the following points:

lAvoid short circuits

lNever recharge the battery

lAvoid temperatures above +100°C (+212°F).

lDo not attempt to open the battery by force

lDo not allow the battery to come into contact with water or fire

lThe battery should only be replaced with the same or an equivalent type recom-

mended by (see chapter “Appendix,” section “Consumables” in the operating man-

ual). Dispose of used batteries in compliance with national regulations and the manu-

facturer's specifications.

2.1.1

2.1.1 Notes concerning installation

• When installing the system or doing any work on the system make sure that the system is not con-

nected to power.

• Before installation, remove the shipping restraints inside the system which secure its components

during transportation, if necessary for the installation (see enclosed information sheet).

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2-4

Safety

2.2

2.2 General safety precautions of the printer

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect to

the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in order

to avoid injuries and damage to the plant.

Keep this manual available and consult it for guidance when you are unsure about how to

carry out one or another of the procedures.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system

off before performing any cleaning or maintenance tasks.

lSwitch off the power switch for the power distributor.

lSwitch off the UPS, if installed.

lDisconnect the mains connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in the

operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

CAUTION

Hot printing unit

Touching the printing unit can cause burns.

lWait a few minutes after the printing has just finished.

lWear protective gloves.

WARNING

Hot print head

An acute risk of burns exists.

lWait until the print head has cooled down.

lWear protective gloves.

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2-5

Safety

Repairs

DANGER

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improperly

could result in considerable danger to the user. In case of noncompliance, excludes all lia-

bility.

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2-6

3 Description

3.1

3.1 Basic information

Figure3-1: Overall view

The receipt printer TP31 is compact and modular printer with a thermal printing unit, a integrated cutter

and a presenter.

The receipt printer TP31 is available in two versions:

• TP31 (without retract function)

• TP31R (with retract function)

The receipt printer generates documents according to user software specifications, e.g. receipt slips.

The paper path is controlled by several paper sensors. The printer is equipped with sensors which indi-

cate the remaining quantity of paper (weekend supply) and the end of the paper supply. The paper sup-

ply can thus be monitored with the user software.

The TP31 can process paper rolls coated on the top as well as on the bottom. Control marks can be

evaluated.

TP31R: The retract function for receipts that have not been withdrawn is configurable.

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01750333705 A

3-1

Description

3.2

3.2 Functional components and controls

Front View

Figure3-2: Front View

1 Paper sensor 'Paper-low' 8 Presenter cover

3 Paper guide release 9 Receipt output (presenter)

4 Printer control panel / printer controller 11 Paper cutter release

5 Cutter 12 Paper infeed

6 Presenter release

7 Presenter rocker

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3-2

Description

Rear view

Figure3-3: Rear view

13 Cover release Presenter

14 Control mark sensor

15 Paper roll holder

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3-3

Description

Front view TP31R

Figure3-4: Front view with retract function

1 Paper sensor 'Paper-low' 7 Presenter rocker

2 Paper infeed 8 Presenter cover

3 Paper guide release 9 Receipt output (presenter)

4 Printer control panel / printer controller 10 Retract motor

5 Cutter 11 Paper cutter release

6 Presenter release 12 Paper infeed

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3-4

Description

Rear view TP31R

Figure3-5: Rear view with retract function

13 Cover release Presenter

14 Control mark sensor

15 Paper roll holder

16 Side opening

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3-5

Description

Connectors

Figure3-6: Connectors

1 Power supply connection

2 USB port

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3-6

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Diebold Nixdorf DN Series 450H Operating instructions

Diebold Nixdorf DN Series 450H Operating instructions

Diebold Nixdorf DN Series 450H Operating instructions

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