Diebold Nixdorf P1200 Operating instructions

MF P1200 Romania

Operator Manual

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Customer/Partner Use

This document is property of Diebold Nixdorf and is intended for customer/partner use. A written

license agreement with Diebold Nixdorf is not required to use this material.

This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-

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without prior written permission from Diebold Nixdorf. Any violations of the foregoing may give

rise to a claim for damages.

If the document pages state the information is confidential (or words of similar import), then this

document is intended solely for the use of the employees or other personnel of Diebold Nixdorf

unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

the express written consent of Diebold Nixdorf are prohibited.

This document should be treated as confidential material for security reasons. Any unauthorized

disclosure or use of confidential material may violate the U.S. Theft of Trade Secrets provisions

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tions throughout the world, and may be punishable by fine and imprisonment.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.

In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

ages of any nature resulting from the use of information in this manual. The information contained in this

document is subject to change without notice. When using the document for system implementation,

please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that

appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights

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Nixdorf products by the owners thereof.

Your use of this document and/or any of the information contained herein constitutes your agreement to

all of the terms stated on this page.

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Inhaltsverzeichnis

1 Safety .......................................................................................................................................... 1-1

1.1 General safety instructions for the component...................................................................1-1

1.2 ESD (Electrostatic Sensitive Devices) ...............................................................................1-2

2 Product Overview ...................................................................................................................... 2-1

2.1 Introduction ........................................................................................................................2-1

2.2 Features .............................................................................................................................2-1

2.3 Host Interfaces ...................................................................................................................2-2

2.4 Accessories........................................................................................................................2-2

3 Specifications............................................................................................................................. 3-1

3.1 General ..............................................................................................................................3-1

3.2 Environmental Usage Conditions.......................................................................................3-3

3.3 Reliability............................................................................................................................3-3

3.4 Paper Specifications ..........................................................................................................3-4

4 Description ................................................................................................................................. 4-1

4.1 Overall View .......................................................................................................................4-1

4.2 LED and Paper Feed Key ..................................................................................................4-2

4.3 LED MF Module .................................................................................................................4-3

4.4 ON/OFF Switch ..................................................................................................................4-4

4.5 MF Module Connections ....................................................................................................4-5

5 Set Up Procedure....................................................................................................................... 5-1

5.1 Requirements for Operation...............................................................................................5-1

5.2 Setting up the Printer .........................................................................................................5-2

5.3 Turning off the Printer ........................................................................................................5-2

6 Replacing the paper roll ............................................................................................................ 6-1

7 Diagnostics................................................................................................................................. 7-1

7.1 Offline Diagnostic ...............................................................................................................7-1

7.2 Service Menu MF Module ..................................................................................................7-9

8 Cleaning...................................................................................................................................... 8-1

8.1 Cleaning the Covers...........................................................................................................8-1

8.2 Cleaning the Thermal Print Head.......................................................................................8-1

9 Troubleshooting......................................................................................................................... 9-1

9.1 Clearing a paper jam..........................................................................................................9-1

9.2 Resetting cutter failure or jam ............................................................................................9-2

9.3 Common Problems and Solutions......................................................................................9-5

9.4 LED Indication Table..........................................................................................................9-7

9.5 MF LEDs ............................................................................................................................9-8

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1

1 Safety

1.1

1.1 General safety instructions for the component

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect

to the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in or-

der to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how

to carry out one or another of the procedures.

DANGER

Repairs

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improp-

erly could result in considerable danger to the user.

In case of noncompliance, Diebold Nixdorf excludes all liability.

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1-1

Safety

1.2

1.2 ESD (Electrostatic Sensitive Devices)

Components containing electrostatic sensitive devices (ESDs) may be identified by this

label.

When installing a module or drive, please follow the following instructions, which pertain to all electro-

static sensitive devices (ESDs):

• Always use the antistatic kit.

• Statically discharge yourself, for example by touching an earthed object (such as a heat radiator) be-

fore beginning to work with ESD-labelled components.

• Likewise, all equipment and tools used in working with such components must be free of static

charge.

• Pull the mains plug before inserting or removing such components.

• Only handle such components by their edges.

• Never touch any terminal pins of the strip conductors on such components.

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1-2

2

2 Product Overview

2.1

2.1 Introduction

This product contains a thermal head for one side printing. Base model includes a 32bit CPU architec-

ture with Flash ROM.

The MF P1200 version has some special features due to fiscal law requirements.

According to fiscal legislation, in a number of countries the MF P1200 is sealed from outside. It incorpo-

rates extra hardware (fiscal controller board, fiscal memory and µSD card) to comply fully with all coun-

try-specific fiscal requirements.

This manual contains general set-up and maintenance information and should be read carefully to help

gaining the maximum performance and life from your printer. For most queries please refer to this man-

ual and keep it safe for future reference.

NOTICE!The P1200 printer as standalone printer is ENERGY STAR® 3.0 certified (with compliant

power supply) and is wearing the ENERGY STAR® label. When using the printer with connected MF

hardware it does not meet the energy efficiency specifications. Therefore the label is not valid in this con-

figuration. You may remove it, accordingly.

2.2

2.2 Features

• Drop-in paper loading

• Paper out sensor

• Paper jam sensor (detecting initial jam of paper at platen roller)

• Knife: Cut paper in full cut or partial cut (Partial cut knife leaves 2 mm uncut at center).

• It supports both detection at horizontal and vertical mount / wall mount orientation.

• MF hardware

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2-1

Product Overview

2.3

2.3 Host Interfaces

The MF P1200 supports two host interfaces – USB and RS232. The active connection is automatically

detected. If both interfaces are connected, the USB connection has priority.

Table2-1: USB

Vendor ID (VID) 0x2F7C

Product ID (PID) 0x3008

Type High-speed device

Protocol USB CDC (virtual COM port, [R3])

Receipt buffer size 4096 bytes

Table2-2: RS232

Handshaking DTR/DSR control; XON/XOFF control not sup-

ported

Signal levels MARK = -3 to -15 V: Logic "1" / OFF

SPACE +3 to +15 V: Logic "0" / ON

Baud rate 115200 bps (bits per second)

Data word length 8 bits

Stop bits 1 bit

Parity settings none

Receipt buffer size 4096 bytes

2.4

2.4 Accessories

The following accessories are packed in the shipping carton box as shown below:

• 1 unit of Printer including MF module enclosed in a plastic bag and protector pack

• Starter Roll (1pcs)

• Quick reference (1 copy)

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3

3 Specifications

3.1

3.1 General

Resolution 203 dpi model: 203 dpi x 203 dpi (8 dots/mm)

Interface (USB Type-B) USB 2.0 High Speed Printer Class

Emulation Mode TH230 and ESC/POS

Character set 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850

(Multilingual), 852 (Latin II), 857 (Turkish), 858 (with Eu-

rosymbol), 860 (Portuguese), 862 (Hebrew), 863 (French

Canadian), 864 (Arabic), 865 (Nordic), 866 (Cyrillic), 874

(Thai), 1250 (Windows Central Europe), 1251 (Windows

Cyrillic), 1252 (Windows Latin I), 1253 (Windows Greek),

1254 (Windows Turkish), 1255 (Windows Hebrew), 1256

(Windows Arabic), 1257 (Windows Baltic), 28591 (Win-

dows Latin 1), 28592 (Windows Latin 2), 28594 (Windows

Baltic), 28596 (Windows Arabic), 28599 (Windows Turk-

ish), 28605 (Windows Latin 9), Katakana and

KZ_1048(Kazakh)

Asian character set:

932 (Kanji), 949 (Korean), 936 (Simplified Chinese) and

950 (Traditional Chinese with HKSCS extension) and

GB18030

Receipt Printing Speed 203 dpi model: Max. 355 mm/Sec (14 IPS)

Printing speed is varied according to print density.

Character attribute Double width, Double high, rotate, underline, bold

Bar code UPC-A, UPC-E, EAN8, EAN13, Code 39, Code 93, Inter-

leaved 2 of 5, Codabar, Code 128, EAN 128, GS1

Databar, Datamatrix, QR, and PDF-417

Gray scale printing Print Speed 4ips max (101.6 mm/sec), 16 level gray scale

2 color printing Print Speed 5ips max (127 mm/sec)

Line Spacing 7.52 LPI (default)

Resident Font - (It support two font types.)

Character Cell Size**

- Font A*

- Font B

- Kanji

13(H) X 24(V) dots

10(H) X 24(V) dots

24(H) X 24(V) dots

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Specifications

Column Width

- Font A*

- Font B

- Kanji

80 mm Paper mode

44 columns

57 columns

24 columns

58 mm Paper mode

31 columns

40 columns

17 columns

Printable Width 2

- Font A*

- Font B

- Kanji

- Graphics

80 mm Paper mode

572 dots (71.50 mm)

570 dots (71.25 mm)

576 dots (72.00 mm)

58 mm Paper mode

403 dots (50.37 mm)

400 dots (50.00 mm)

408 dots (51.00 mm)

Dimension of the printer W 137 mm x H 138.5 mm x D 187 mm

Weight of the printer Approx. 1.3 kg

Dimension including MF module W 137 mm x H 169.5 mm x D 187 mm

Weight including MF module Approx. 2.0 kg

Printable

Area

*MF module supports only font A 80 mm paper mode

** MF module supports big852 font with different character sizes

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Specifications

3.2

3.2 Environmental Usage Conditions

Table3-1: Normal operation

Temperature range 0 - 50°C*

Temperature change Max. 10°C /hour

Humidity range (no condensation) 5% - 90%

Temperature at dew point Max. 26°C

Humidity change Max.10% /hour (at 26°C)

*with MF module 0-40°C

Table3-2: Storage

Temperature range (Dry Bulb) -10 to + 55°C

Max. Temperature Change 15°C/hour

Humidity range (no condensation) 5% - 90%

Table3-3: Transit

Temperature range (Dry Bulb) -40 to +60°C

Max. Temperature Change 20°C/hour

Humidity range (no condensation) 5% - 95%

3.3

3.3 Reliability

Life

Thermal print head: 200 km (based on specified paper NPI TF50KS-EY)

Cutter: 3 million cuts (based on specified paper NPI TF50KS-EY)

Battery (220 mAh): at least 3 years in 24/7 off-state.

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3-3

Specifications

3.4

3.4 Paper Specifications

NOTE

Using specified paper

Use only paper which meets the specified requirements.

The use of non-specified paper can shorten the service life of the print head. This can

have a negative effect on print quality and cause a malfunction of the paper feed or a

shortening of the lifetime of the cutter.

Handle the paper carefully so that it does not become damaged.

General Operating Instructions

• Do not store the paper for longer than the shelf life recommended by the manufacturer.

• Store the paper in a cool, dry place.

• Avoid areas where the paper would be exposed to direct sunlight, high temperature, high humidity,

dust or gas.

• Contact with chemicals or oil may discolor or erase the printed data record.

• Rubbing the paper with a hard object may discolor the paper.

• The end of paper should not be pasted to the core.

• For further information, please contact to authorized paper manufacturer.

Figure3-1: Paper specifications

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3-4

Specifications

Table3-4: Paper specifications

Paper type Thermal paper rolled with the print side facing outward

Width (W1) 80 +0 / -1.0 mm

Width (W2) * 58 +0 / -1.0 mm (With optional 58 mm paper guide)

Outer diameter (D) 90mm max

Outer core diameter (D) 15mm min

Paper thickness (T) 0.050 ~ 0.01 mm

Weight 48 ~ 80 g/m2

Recommended paper mode Paper roll with interior diameter of 12mm is recommended. The end of

paper should not be pasted to the core. Use the corresponding paper

mode for each paper type.

Paper Mode 0

Paper type: NPI TF50KS-EY

Manufacturer: Nippon Paper Industries

Energy required to achieve OD 1.1: 0.25mJ/dot (information from paper

specification)

BPA Free: No

Paper Mode 1

Paper type: KT 48 FA

Manufacturer: Koehler

Energy required to achieve OD 1.1: 14.9mJ/mm (information from paper

specification)

BPA Free: Yes

Paper Mode 2

Paper type: KT 48 PF

Manufacturer: Koehler

Energy required to achieve OD 1.1: 0.28mJ/dot (information from paper

specification

BPA Free: Yes

Paper Mode 3

Paper type: Blue4est

Manufacturer: Koehler

Energy required to achieve OD 1.1: 0.27mJ/dot (information from paper

specification)

BPA Free: Yes

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Specifications

Table3-4: Paper specifications(continued)

Allowable paper end folding

length.

(This refers to the fold

length before winding the

paper.)

< 30mm

*no MF support

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4

4 Description

4.1

4.1 Overall View

Figure4-1: Overall view P1200 printer including MF module

1Top cover Open this cover for troubleshooting (paper jam or cut-

ter blade).

2Lower cover Open the cover to insert printer paper or to clear a pa-

per jam.

3Unlocking lever Pull the unlocking lever to open the lower printer

cover.

4Cover

5MF module

6LED MF module

7On/Off switch Press this key briefly to switch on the printer.

Press this button more than 5 seconds to turn off the

printer.

8Printer Status LED /

Paper feed key

Indicates status and error of printer (red, green and

yellow)

Press this button to feed paper or to change printer

settings.

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4-1

Description

4.2

4.2 LED and Paper Feed Key

Figure4-2: LED and feed key

1Power LED (yellow/green) Yellow: The power supply is switched on.

Green: The printer is ready to print.

2Error LED (Red) The Error LED indicates an error by showing various flashing

patterns.

3Paper feed key Press this button to feed paper or to change printer settings.

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Description

4.3

4.3 LED MF Module

Figure4-3: LED MF module

1Green Status LED

2Yellow Online status

3Red Error LED

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4-3

Description

4.4

4.4 ON/OFF Switch

Figure4-4: ON/OFF switch

Switching the printer on Connect power or if printer was shut down, press the key for about 1 second.

Switching the printer off Press the key for about 1 second.

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4-4

Description

4.5

4.5 MF Module Connections

Figure4-5: MF module connections

1Cash drawer 5USB PC

224V 6USB peripheral

3PC RS232 7Service

4LAN

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4-5

5

5 Set Up Procedure

5.1

5.1 Requirements for Operation

This printer needs the following requirements for communication and power:

Serial Interface Type

The POS terminal to be connected must have a serial port.

To communicate with the POS terminal, an RS232 interface cable is required.

USB Interface Type

The POS terminal to be connected must have an USB port.

To communicate with the POS terminal, a USB cable is required.

Power Supply

Supply power to printer with power adapter (Option) or use Y cable (Option) to supply power from POS

terminal to printer through power connector or USB connector.

To prevent the emission and receipt of electrical noise, the interface cable must meet the following re-

quirements:

• Fully shielded and fitted with metal or metalized connector housings.

• Kept as short as possible.

• Should not be tightly bundled with the power cord.

• Should not be tied to power line conduits.

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5-1

Set Up Procedure

5.2

5.2 Setting up the Printer

Notes Concerning Installation

• Place the printer on a flat, stable surface.

• Do not place the printer close to a heater or where it may be exposed to direct sunlight.

• Avoid locations where the printer may be exposed to high temperature, high humidity or dust.

• Care must be taken that no condensation occurs in the printer. If it should, however, do not turn ON

the power supply until the condensation is dried.

• Use a grounded electrical outlet. Do not use an adapter plug.

• Be sure that there is adequate room around the printer for easy operation and maintenance.

• Keep your work environment static free.

Setting Up Procedure

1. Make sure that the printer does not connect to power supply.

2. Connect the adapter cable to the printer.

3. Insert the power cord into the AC inlet.

4. Connect the interface cable to a POS terminal, and plug in the power cord to the AC outlet.

5. If a drawer is desired to be connected, connect the drawer interface cable to the printer.

6. Secure the drawer ground wire to the ground terminal on the rear of the printer.

7. Turn the printer power ON by switching on the power supply.

8. Open the printer cover.

9. Load the paper roll into the printer.

10. Close the printer cover.

11. Check the print quality by performing an Offline Diagnostic.

12. Install the printer driver given into POS terminal.

13. Connect the interface cable to the printer and the POS terminal.

ðNow the printer is ready for printing.

5.3

5.3 Turning off the Printer

1. Press and hold the power button for 5 seconds.

2. LED light will turn off indicates the printer is turned off.

3. To turn on the printer, press the power button again and the LED will light up.

4. Power can be switched off by sending command. Please refer to P1200 programming guide.

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Diebold Nixdorf P1200 Operating instructions

Diebold Nixdorf P1200 Operating instructions

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