Diebold Nixdorf DN Series 450H Operating instructions

Receipt Printer TP30

Operator Manual

01750333701 A

CONFIDENTIAL – TRADE SECRET MATERIAL

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Table of contents

1 Introduction ................................................................................................................................ 1-1

1.1 Usage of the Manual ..........................................................................................................1-1

1.2 Symbols used in this Manual .............................................................................................1-1

1.3 Section-specific Warning Notes .........................................................................................1-2

1.4 Signs, Labels and Symbols................................................................................................1-3

2 Safety .......................................................................................................................................... 2-1

2.1 General safety precautions for the system.........................................................................2-1

2.1.1 Notes concerning installation .............................................................................. 2-4

2.2 General safety precautions of the printer ...........................................................................2-5

3 Description ................................................................................................................................. 3-1

3.1 Basic information................................................................................................................3-1

3.2 Functional components and controls .................................................................................3-2

3.2.1 Front View........................................................................................................... 3-2

3.2.2 Rear view ............................................................................................................ 3-3

3.2.3 Operation and display field ................................................................................. 3-4

3.2.4 Connectors.......................................................................................................... 3-5

3.2.5 Paper path .......................................................................................................... 3-6

3.3 Key functions......................................................................................................................3-8

3.3.1 TEST key ............................................................................................................ 3-8

3.3.2 LF key ................................................................................................................. 3-8

4 Operation .................................................................................................................................... 4-1

4.1 Replacing the paper roll .....................................................................................................4-1

4.1.1 Removing the paper roll...................................................................................... 4-2

4.1.2 Inner-coated paper.............................................................................................. 4-4

4.1.3 Outer-coated paper............................................................................................. 4-6

4.1.4 Setting the control mark sensor to the control mark position .............................. 4-8

5 Maintenance ............................................................................................................................... 5-1

5.1 Cleaning the sensors .........................................................................................................5-1

5.2 Problems ............................................................................................................................5-3

5.2.1 Paper jam............................................................................................................ 5-3

5.2.2 No supply voltage ............................................................................................... 5-9

5.2.3 Other problems ................................................................................................... 5-10

5.3 Consumables .....................................................................................................................5-10

5.3.1 Receipt paper rolls and paper specifications ...................................................... 5-10

5.3.2 Control mark print................................................................................................ 5-11

5.3.3 Preprinting the receipts ....................................................................................... 5-13

5.4 Printer messages ...............................................................................................................5-13

5.4.1 Paper end monitoring/messages of the PE-LED ................................................ 5-14

5.4.2 Power LED.......................................................................................................... 5-17

5.4.3 PE LED and flashing diagram of the ERROR LEDs ........................................... 5-18

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Table of contents

List of figures

Figure 3-1 Overall view.............................................................................................................. 3-1

Figure 3-2 Frontview.................................................................................................................. 3-2

Figure 3-3 Rear view ................................................................................................................. 3-3

Figure 3-4 Operation and display field....................................................................................... 3-4

Figure 3-5 Connectors............................................................................................................... 3-5

Figure 3-6 Paper path of inner-coated paper ............................................................................ 3-6

Figure 3-7 Paper sheet outer coated paper............................................................................... 3-7

Figure 4-1 Cutting the paper...................................................................................................... 4-2

Figure 4-2 Remove retainer plate from shaft............................................................................. 4-2

Figure 4-3 Pulling the paper roll from the holder ....................................................................... 4-3

Figure 4-4 Mount the paper roll on shaft.................................................................................... 4-4

Figure 4-5 Mount the retainer plate on shaft.............................................................................. 4-4

Figure 4-6 Guiding paper under the deflection roller ................................................................. 4-5

Figure 4-7 Feeding in the paper until it is drawn in automatically.............................................. 4-5

Figure 4-8 Mount the paper roll on shaft.................................................................................... 4-6

Figure 4-9 Mount the retainer plate on shaft.............................................................................. 4-6

Figure 4-10 Guiding paper under the deflection roller ................................................................. 4-7

Figure 4-11 Guide outer-coated paper through the deflection web ............................................. 4-7

Figure 4-12 Control marks on the thermal print side, inside........................................................ 4-8

Figure 4-13 Control marks on the thermal print side, outside...................................................... 4-9

Figure 4-14 Inner-coated paper roll with control marks on the thermal print side ....................... 4-10

Figure 4-15 Inner-coated paper roll with control marks on the back side of the paper................ 4-11

Figure 4-16 Outer-coated paper roll with control marks on the thermal print side....................... 4-12

Figure 4-17 Outer-coated paper roll with control marks on the back side of the paper............... 4-13

Figure 4-18 Control mark sensor positions (thermal coating side) .............................................. 4-14

Figure 4-19 Control mark sensor positions (paper back side)..................................................... 4-15

Figure 4-20 Lifting up the paper loading module ......................................................................... 4-16

Figure 4-21 Taking out the paper loading module....................................................................... 4-16

Figure 4-22 Removing the control mark sensor........................................................................... 4-17

Figure 4-23 Turning the paper loading module ........................................................................... 4-17

Figure 4-24 Inserting the control mark sensor............................................................................. 4-18

Figure 4-25 Laying the control mark sensor cable....................................................................... 4-18

Figure 5-1 Cleaning the sensors................................................................................................ 5-2

Figure 5-2 Pulling the paper out towards the top....................................................................... 5-3

Figure 5-3 Lifting up the paper loading module ......................................................................... 5-3

Figure 5-4 Taking out the paper loading module....................................................................... 5-4

Figure 5-5 Pulling paper out of the loading module................................................................... 5-4

Figure 5-6 Opening the printing unit .......................................................................................... 5-5

Figure 5-7 Pulling paper from the printing unit........................................................................... 5-5

Figure 5-8 Closing the printing unit............................................................................................ 5-6

Figure 5-9 Checking the latching mechanism............................................................................ 5-6

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Table of contents

Figure 5-10 Unlocking the paper output ...................................................................................... 5-7

Figure 5-11 Removing paper from the paper output.................................................................... 5-7

Figure 5-12 Closing the paper output .......................................................................................... 5-8

Figure 5-13 Checking the wiring.................................................................................................. 5-9

Figure 5-14 Dimensions of control marks, thermal print side ...................................................... 5-11

Figure 5-15 Dimensions of control marks, back side................................................................... 5-11

Figure 5-16 Dimensions of printing area...................................................................................... 5-12

Figure 5-17 Dimensions of pre-printed front side ........................................................................ 5-13

Figure 5-18 Dimensions of pre-printed back side........................................................................ 5-13

Figure 5-19 Adjusting the paper-low sensor................................................................................ 5-15

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1

1 Introduction

1.1

1.1 Usage of the Manual

This manual provides you with the following information:

• Description of the components

• Necessary actions for the operation of the component

• Necessary actions for the maintenance of the component

• Elimination of faults

• Replacement of consumables

• Instructions for cleaning and care

1.2

1.2 Symbols used in this Manual

●Text following a dash represents an item in a list.

"" Refers to other chapters or sections.

'' Text in apostrophes relates to equipment/mounting parts which are included

in the delivery package.

Text Texts in small capitals designate pushbuttons/switches on a control or

switches that are to be actuated in the software.

1.

2.

n.

Numbered procedural instructions describe activities which must be carried

out in the specified order.

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1-1

Introduction

1.3

1.3 Section-specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided, will

result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not avoided,

could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided, could

result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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1-2

Introduction

1.4

1.4 Signs, Labels and Symbols

The following labels can be used in these instructions, on the system or on the component.

Table1-1: Warning signs used

Warning signs

General

warning sign

Warning of

electric voltage

Warning of

hot surfaces

Warning of

hand injuries

Warning of

feed risk

Warning of

cut injuries

Warning of

laser beam

Warning of

obstacles in the

head area

Table1-2: Used mandatory signs

Mandatory signs

Use

hearing protection

Use

protection eyewear

Use

safety footwear

Use

protective gloves

Pull

mains plug

Read

manual

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2

2 Safety

2.1

2.1 General safety precautions for the system

This system complies with the relevant safety regulations for information processing equipment.

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect to

the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in order

to avoid injuries and damage to the plant.

Keep this manual available and consult it for guidance when you are unsure about how to

carry out one or another of the procedures.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system

off before performing any cleaning or maintenance tasks.

lSwitch off the power switch for the power distributor.

lSwitch off the UPS, if installed.

lDisconnect the mains connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in the

operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system

off before performing any cleaning or maintenance tasks.

lDisconnect the voltage connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in the

operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

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Safety

WARNING

Risk of impact

Be careful not to injure your head when the control panel or rear door is opened.

lMove carefully when the control panel or the rear door is opened.

DANGER

Adverse weather conditions

Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the

exposed components, especially under adverse weather conditions, since that could pose

a danger to your life.

Be sure to take suitable precautions when working on an open system (e.g. by covering

components where necessary) so that fluid cannot enter the open system.

• For reasons of stability, the system must be screwed to the load-bearing substructure of the installa-

tion site or mounted on a suitable base.

• When moving the system from a cold to a warm environment, condensations might occur. Therefore

consider an acclimatization time of at least two hours, before you connect the system to the supply

voltage.

• Only use the original packaging material to transport the system.

• Observe the warning and information labels on the system.

• Unless otherwise stated, grasp the components only by the green control elements when handling

them.

• This system is equipped with a safety-tested power cable which must be connected to a suitable

grounded socket only.

• Always hold the plug when removing the power cable. Never pull on the cable itself.

• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or

crushed in any way.

• Have damaged power cables replaced immediately.

• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-

breakers of the facility installation.

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Safety

DANGER

In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-

eign objects in the system) take the following steps:

Switch the system voltage-free immediately by:

lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse

holder in the distributor box of the facility installation.

lDisconnecting the plug of the power supply cable from the grounded socket in the fa-

cility installation.

lInterrupting the power connection between the UPS (uninterruptible power supply)

and the system (see chapter "Introduction", section "General power interruption" in

the operating manual);

lFor further system-specific notes, please refer to the operating manuals.

lInform the customer service responsible for you.

• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and

to prevent malfunctions resulting from overheating.

• Use only accessories and extension components that have been approved by . Nonobservance can

result in damage to the system or violations of regulations concerning safety, radio interference and

ergonomical requirements.

• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage

from an external source into prepared cables to install additional electronics (e. g. EMA connection).

• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,

Service and Maintenance" in the operating manual).

• Components with adjustable light effects are integrated in this product. Repetition frequencies be-

tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can

cause epileptic seizures in some individuals.

Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-

fresh rates are as high as possible.

Repairs

DANGER

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improperly

could result in considerable danger to the user. In case of noncompliance, excludes all lia-

bility.

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Safety

Lithium batteries

DANGER

Danger of fire and explosion

The handling and replacement of batteries should only be performed by authorized per-

sonnel trained by .

There is a risk of fire or explosion if the batteries are handled improperly. It is therefore im-

portant to note the following points:

lAvoid short circuits

lNever recharge the battery

lAvoid temperatures above +100°C (+212°F).

lDo not attempt to open the battery by force

lDo not allow the battery to come into contact with water or fire

lThe battery should only be replaced with the same or an equivalent type recom-

mended by (see chapter “Appendix,” section “Consumables” in the operating man-

ual). Dispose of used batteries in compliance with national regulations and the manu-

facturer's specifications.

2.1.1

2.1.1 Notes concerning installation

• When installing the system or doing any work on the system make sure that the system is not con-

nected to power.

• Before installation, remove the shipping restraints inside the system which secure its components

during transportation, if necessary for the installation (see enclosed information sheet).

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2-4

Safety

2.2

2.2 General safety precautions of the printer

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect to

the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in order

to avoid injuries and damage to the plant.

Keep this manual available and consult it for guidance when you are unsure about how to

carry out one or another of the procedures.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system

off before performing any cleaning or maintenance tasks.

lSwitch off the power switch for the power distributor.

lSwitch off the UPS, if installed.

lDisconnect the mains connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in the

operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

CAUTION

Hot printing unit

Touching the printing unit can cause burns.

lWait a few minutes after the printing has just finished.

lWear protective gloves.

WARNING

Hot print head

An acute risk of burns exists.

lWait until the print head has cooled down.

lWear protective gloves.

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Safety

Repairs

DANGER

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improperly

could result in considerable danger to the user. In case of noncompliance, excludes all lia-

bility.

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3

3 Description

3.1

3.1 Basic information

Figure3-1: Overall view

The TP30 receipt printer is a compact built-in printer of modular design with a thermal printing unit, pull-

out paper holder, integrated cutter and presenter.

The receipt printer generates documents according to user software specifications, e.g. receipt slips.

The paper path is controlled by several paper sensors. The printer is equipped with sensors which indi-

cate the remaining quantity of paper (weekend supply) and the end of the paper supply. The paper sup-

ply can thus be monitored with the user software.

The TP30 can process paper rolls with different diameters and with paper coated on the upper side or

the lower side. Control marks can be evaluated.

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3-1

Description

3.2

3.2 Functional components and controls

3.2.1

3.2.1 Front View

12

1

4

5

2

3

6

7

8

10

9

11

Figure3-2: Frontview

1 Paper Roll Holder Axis 7 Presenter-Papierausgabe

2 Presenter Paper Output 8 Lock Presenter

3 Locking of the paper loading module 9 Interlocking printing unit

4 Keys and LED indicator 10 Paper deflection web

5 Cutter 11 Paper-low sensor (adjustable)

6 Presenter Flap 12 Paper Roll Holder Plate

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3-2

Description

3.2.2

3.2.2 Rear view

13

Figure3-3: Rear view

13 Control mark sensor

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3-3

Description

3.2.3

3.2.3 Operation and display field

TEST LF PE ERROR POWER

3 41 2 5

Figure3-4: Operation and display field

1 TEST key 4 ERROR LED (error, red)

2 LF key (Line Feed / paper feed) 5 POWER-LED (power supply, green)

3 PE-LED (Paper End, red)

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3-4

Description

3.2.4

3.2.4 Connectors

1

2

Figure3-5: Connectors

1 Power supply 24 V DC 2 Signal connection (USB Type B)

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3-5

Description

3.2.5

3.2.5 Paper path

3.2.5.1

3.2.5.1 Inner-coated paper

12

3

4567

Figure3-6: Paper path of inner-coated paper

1 Paper roll (inner-coated) 5 End-of-paper sensor

2 Paper-low sensor (adjustable) 6 Cutter

3 Paper loading slot 7 Paper output (presenter)

4 Control mark sensor

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