Diebold Nixdorf P1300 Operating instructions

P1300 Hybrid Printer

Operator Manual

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Customer/Partner Use

This document is property of Diebold Nixdorf and is intended for customer/partner use. A written

license agreement with Diebold Nixdorf is not required to use this material.

This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-

lectively “Diebold Nixdorf“) and may include information that is protected by copyright, trademark and

patent laws in the US, Germany, and globally. All rights, including rights created by patent grants or reg-

istration of a utility model or design, are reserved.

No part of this document may be translated, reproduced, stored in a retrieval system, or transmit-

ted, in any form or by any means: electronic, mechanical, photocopying, recording, or otherwise,

without prior written permission from Diebold Nixdorf. Any violations of the foregoing may give

rise to a claim for damages.

If the document pages state the information is confidential (or words of similar import), then this

document is intended solely for the use of the employees or other personnel of Diebold Nixdorf

unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

the express written consent of Diebold Nixdorf are prohibited.

This document should be treated as confidential material for security reasons. Any unauthorized

disclosure or use of confidential material may violate the U.S. Theft of Trade Secrets provisions

of Section 1832 of Title 18 of the United States Code as well as comparable laws in other jurisdic-

tions throughout the world, and may be punishable by fine and imprisonment.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.

In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

ages of any nature resulting from the use of information in this manual. The information contained in this

document is subject to change without notice. When using the document for system implementation,

please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that

appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights

thereto, nor does such use indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold

Nixdorf products by the owners thereof.

Your use of this document and/or any of the information contained herein constitutes your agreement to

all of the terms stated on this page.

01750359618 C

Table of Contents

1 Manufacturer’s Declaration and Approval............................................................................... 1-1

2 Supplier’s Declaration of Conformity ...................................................................................... 2-1

3 Signs, Markings and Symbols .................................................................................................. 3-1

4 Section-Specific Warning Notes............................................................................................... 4-1

5 Safety Summary......................................................................................................................... 5-1

6 Important Information to the User............................................................................................ 6-1

7 Unpacking................................................................................................................................... 7-1

8 Product Overview ...................................................................................................................... 8-1

8.1 Introduction ........................................................................................................................8-1

8.2 Features .............................................................................................................................8-1

8.3 Applicable Model................................................................................................................8-2

8.4 Accessories........................................................................................................................8-2

9 Specifications............................................................................................................................. 9-1

9.1 General ..............................................................................................................................9-1

9.2 Internal Buffers...................................................................................................................9-3

9.3 Thermal Head Basic Performance .....................................................................................9-3

9.4 Slip Printing ........................................................................................................................9-4

9.4.1 General ............................................................................................................... 9-4

9.4.2 Impact Dot Matric Head Basic Performance....................................................... 9-5

9.5 Main Card...........................................................................................................................9-5

9.6 Standard Interface Card.....................................................................................................9-5

9.7 Option Interface Card.........................................................................................................9-6

9.8 Reliability............................................................................................................................9-6

9.8.1 Life ...................................................................................................................... 9-6

9.9 Environmental usage conditions ........................................................................................9-7

9.10 Options...............................................................................................................................9-8

9.11 Paper Specifications ..........................................................................................................9-9

10 Appearance ................................................................................................................................ 10-1

10.1 Front/Rear View .................................................................................................................10-1

10.2 Receipt LED and Feed Button ...........................................................................................10-2

10.3 Slip Table LED ...................................................................................................................10-3

10.4 Power Button......................................................................................................................10-3

10.5 Connectors.........................................................................................................................10-4

10.6 Specification of Interface & Power Connector....................................................................10-5

10.6.1 RS232 Interface .................................................................................................. 10-5

10.6.2 USB Interface...................................................................................................... 10-6

10.6.3 Power Cable Connector...................................................................................... 10-7

10.6.4 Cash Drawer Connector and Pin Assignments................................................... 10-8

11 Set Up Procedure....................................................................................................................... 11-1

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Table of Contents

11.1 Requirements for Operation...............................................................................................11-1

11.2 Setting up the Printer .........................................................................................................11-3

11.3 Turning off the Printer ........................................................................................................11-3

12 Installation Procedure ............................................................................................................... 12-1

12.1 Connecting the Power Cord and Interface Cable...............................................................12-1

12.2 Connect to Power Adapter .................................................................................................12-2

12.3 Connect via standard USB Type-B Cable..........................................................................12-3

12.4 Connect via Option Card (RS232) .....................................................................................12-4

12.5 Connect via Y-Cable ..........................................................................................................12-5

12.6 Connecting via Cash Drawer .............................................................................................12-6

12.7 Choosing a Location ..........................................................................................................12-7

12.8 Loading the Receipt Roll ....................................................................................................12-8

13 Diagnostics................................................................................................................................. 13-1

13.1 Offline Diagnostic ...............................................................................................................13-1

13.2 Service Menu Structure – Main Menu................................................................................13-2

13.2.1 Main Menu / Diagnostic ...................................................................................... 13-3

13.2.2 Main Menu / Configuration / Hardware ............................................................... 13-4

13.2.3 Main Menu / Configuration / Software................................................................. 13-5

13.2.4 Main Menu / Configuration / Print Options .......................................................... 13-6

13.2.5 Main Menu / Configuration / Configuration & Counters ...................................... 13-6

13.2.6 Main Menu / Configuration / RS232.................................................................... 13-7

13.2.7 Main Menu / Configuration / Slip Options ........................................................... 13-8

14 General Maintenance................................................................................................................. 14-1

14.1 Cleaning the Covers...........................................................................................................14-1

14.2 Cleaning the Thermal Print Head.......................................................................................14-2

14.3 Replacing Ribbon Cassette................................................................................................14-3

14.3.1 Removing Ribbon Cassette ................................................................................ 14-3

14.3.2 Installing Ribbon Cassette .................................................................................. 14-4

15 Troubleshooting......................................................................................................................... 15-1

15.1 Removing Jammed Paper..................................................................................................15-1

15.2 Resetting Cutter Failure or Jam .........................................................................................15-2

15.3 Slip Station Paper Jam Clearance .....................................................................................15-5

15.4 Common Problems & Solutions .........................................................................................15-6

16 Appendix..................................................................................................................................... 16-1

16.1 Printer will feed 1-inch paper length under below scenario................................................16-1

16.2 LED indication table ...........................................................................................................16-1

16.3 Sensor calibration value.....................................................................................................16-3

16.4 Printer Cable List for P1300 ...............................................................................................16-5

16.5 Tested Paper......................................................................................................................16-7

01750359618 C

1 Manufacturer’s Declaration and Approval

Interference suppression and electrical safety

NOTE

Note concerning radio interference suppression

This is a Class A configuration. This configuration may cause radio interference in resi-

dential areas. If this is the case, then the operator may be required to implement suit-

able remedial measures

All other devices connected to this product must comply with the EMC Directive 2014/30/EU and the Low

Voltage Directive 2014/35/EU.

FCC-Class A Declaration

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the in-

struction manual, may cause harmful interference to radio communications. Operation of this equipment

in a residential area is likely to cause harmful interference in which case the user will be required to cor-

rect the interference at his own expense. Modifications not authorized by the manufacturer may void

users authority to operate this device.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compli-

ance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CAN ICES-3 (A)/NMB-3 (A)

The device complies with the requirements of the EEC directive 2014/30/EU with regard

to ‘Electro-magnetic compatibility" and 2014/35/EU “Low Voltage Directive” and RoHS

directive 2011/65/EU.

Therefore, you will find the CE mark on the device or packaging.

In addition, the P1300 has received the cTUVus symbol.

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Manufacturer’s Declaration and Approval

The following information is for EU-member states only:

Disposal of products

(based on EU-Directive 2012/19/EU)

Directive on Waste electrical and electronic equipment – WEEE)

The use of the symbol indicates that this product may not be disposed as unsorted munici-

pal waste and has to be collected separately. Integrated batteries and accumulators can be

disposed of with the product. They will be separated at the recycling centers.

The black bar indicates that the product was placed on the market after August 13, 2005.

By ensuring this product is disposed of correctly, you will help prevent potential negative

consequences for the environmental and human health, which could otherwise be caused

by inappropriate waste handling of this product.

For more detailed information about the take-back and recycling of this product, please con-

tact your supplier where you purchased this product.

Changes or modifications not expressly approved by the manufacturer for compliance could void the

User’s authority to operate the equipment.

Canada – Industry Canada (IC)

This device complies with Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) this device may not cause interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

Any changes or modifications not expressly approved the grantee of this device could void the user’s au-

thority to operate the equipment.

Cet apparell est conforme avec industrie Canada exemptes de licence RSS standard(s).

Son fonctionnement est soumis aux deux conditions sulvantes:

(1) cet apparell ne dolt pas causer d’interference et

(2) cet apparell dolt accepter toute interference, notamment les interference qul peuvent affecter son

fonctionnement

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2 Supplier’s Declaration of Conformity

Product Description: Hybrid Printer

Model: P1300

Party issuing Supplier’s Declaration of Conformity

Diebold Nixdorf Singapore PTE. LTD.

30A Kallang Place

#04-01

Singapore 339213

Phone: +65 6747 3828

Responsible Party – U.S. Contact Information

Diebold Nixdorf

5995 Mayfair Road

N. Canton, OH 44720 / USA

Phone: +1 330 490 5049

FCC Compliance Statement (for products subject to Part 15)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

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3 Signs, Markings and Symbols

Table3-1: Warning signs used

Warning signs

General

warning sign

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table3-2: Mandatory signs used

Mandatory signs

Observe

the manual

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Wear

ear protection

Ground

before use

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4 Section-Specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided,

will result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not

avoided, could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided,

could result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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5 Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions

necessary for safe handling are included in this manual. All warnings and cautions contained in this man-

ual should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be recti-

fied using the procedures described in this manual, turn off the power supply, unplug the machine, and

then contact your authorized Diebold Nixdorf representative for assistance.

This symbol indicates prohibited actions (prohibited items).

Specific prohibited contents are drawn inside or near the symbol.

(The symbol on the left indicates “no disassembling”.)

Any other than the

specified AC voltage is

prohibited.

Do not use voltages other than the

voltage (AC) specified on the rating

plate, as this may cause fire or

electric shock.

Prohibited Do not plug in or unplug the power cord plug with

wet hands as this may cause electric shock.

If the machines share the same outlet

with any other electrical appliances

which consume large amounts of

power, the voltage will fluctuate widely

each time these appliances operate.

Be sure to provide an exclusive outlet

for the machine as this may cause the

machines to malfunction.

Prohibited

Prohibited Do not place metal objects or water-filled

containers such as flower vases, flower pots or

mugs, etc. on top of the machines. If metal

objects or spilled liquid enter the machines, this

may cause fire or electric shock.

Prohibited Do not insert or drop metal,

flammable or other foreign objects

into the machines through the

ventilation slits, as this may cause fire

or electric shock.

Prohibited Do not scratch, damage or modify the power

cords. Also, do not place heavy objects on, pull

on, or excessively bend the cords, as this may

cause fire or electrical shock.

Disconnect

the plug.

If the machines are dropped or their

cabinets damaged, first turn off the

power switches and disconnect the

power cord plugs from the outlet,

and then contact your authorized

Diebold Nixdorf representative for

assistance. Continued use of the

machine in that condition may cause

fire or electric shock.

Disconnect

the plug.

Continued use of the machines in an abnormal

condition such as when the machines are

producing smoke or strange smells may cause

fire or electric shock. In these cases,

immediately turn off the power switches and

disconnect the power cord plugs from the outlet.

Then, contact your authorized Diebold Nixdorf

representative for assistance.

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Safety Summary

Disconnect

the plug.

If foreign objects (metal fragments,

water, and liquids) enter the

machines, first turn off the power

switches and disconnect the power

cord plugs from the outlet, and then

contact your authorized Diebold

Nixdorf representative for assistance.

Continued use of the machine in that

condition may cause fire or electric

shock.

Disconnect

the plug. When unplugging the power cords, be sure to hold

and pull on the plug portion. Pulling on the cord

portion may cut or expose the internal wires and

cause fire or electric shock.

Connect a

grounding wire.

Ensure that the equipment is properly

grounded. Extension cables should

also be grounded. Fire or electric

shock could occur on improperly

grounded equipment.

disassembling. Do not remove covers, repair or modify the

machine by yourself. You may be injured by high

voltage, very hot parts or sharp edges inside the

machine.

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Safety Summary

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions

– Temperatures out of the specification

– Direct sunlight

– High humidity

– Shared power source

– Excessive vibration

– Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild de-

tergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic cov-

ers.

• USE ONLY DIEBOLD NIXDORF SPECIFIED paper.

• DO NOT STORE the paper where they might be exposed to direct sunlight, high temperatures, high

humidity, dust, or gas.

• Ensure the printer is operated on a level surface or vertical wall.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment

likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall

causing injury.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

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6 Important Information to the User

In order to ensure compliance with the Product Safety, FCC marking requirements, you must use the

power supply, power cord, and interface cable which were shipped with this product or which meet the

following parameters:

Power Adapter

The power adapter is required to comply with the safety and/or EMC requirements depending on the

county where the equipment is used, and to have the following electrical characteristics, Class 1 power

adapter with SELV (Secondary Extra Low Voltage), non-energy hazard output, input rated 100-240 Vac,

2.0A Max, 50/60 Hz, output rated 24 Vdc, 2.6A.

Interface Cable

You are advised to use a shielded (360 degree) interface cable with this product. The shield must be

connected to the frame or earth ground connection or earth ground reference at BOTH ends of the ca-

ble. If another cable is used than described above you will need to test this cable with the Diebold

Nixdorf printer and your system for local EMC requirements where the equipment is used.

Power Cord

For this product a UL listed, detachable power cord is required. When the power supply is mounted on

the floor, a power cord with Type SJT marking is required. If a power cord is used different from de-

scribed above, you might violate safety certifications which are in force in the country of use. The socket-

outlet needs to be installed near the equipment and must be easily accessible.

Power Cord

As the power cord is not supplied with this printer, locally purchase the power cord that meets the follow-

ing standard.

For USA and Canada:

Power Cord – UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A

Attached Plug and Appliance Coupler – UL and CSA approved, molded on type.

The plug is parallel-blade grounding type, NEMA 5-15P configuration. The appliance coupler is Female

configuration.

Both attachment plug and appliance coupler are rated minimum 125V, 10A.

For European countries:

Power Supply Cord – HAR or domestic approved where the equipment is used,

Type H05VV-F, rated minimum 250V, 10A.

Attachment Plug and Appliance Coupler – Domestic approved where the equipment is used, molded on

type, having grounding terminal rated minimum 250V, 10A. The appliance coupler is female configura-

tion.

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7 Unpacking

1. Open the carton.

2. Remove the printer from the carton.

3. Check the content and make sure no missing parts.

4. Place the printer on a level surface and make sure no physical damage.

1Printer 2Quick Installation Manual

3Carton 4Ribbon Cassette

5Starter Receipt Roll 6Protector Pack

NOTE

Keep the original carton and protector pack for future transportation of the printer.

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8 Product Overview

8.1

8.1 Introduction

This product is consisting a thermal head for one side printing. Base model includes 32bit CPU architec-

ture with Flash ROM, Cash Drawer Connector, Mini-DIN Power connector, USB Type B connector and

expansion connector. The expansion connector is compatible with RS232 I/F as option.

Printing on single–page or multiple–page forms, validating checks, and printing checks are also easy in

the accommodating slip station.

This manual contains general set-up and maintenance information and should be read carefully to help

gain the maximum performance and life from your printer. For most queries please refer to this manual

and keep it safe for future reference.

8.2

8.2 Features

Receipt Station

• Thermal printing

• Drop-in paper loading with paper low sensor

• Paper out sensor

• Paper jam sensor (detecting initial jam of paper at platen roller)

• Knife: Cut paper in full cut or partial cut (Partial cut knife leaves 2 mm uncut at center) with home po-

sition sensor.

Slip Station

• Bi-directional, impact printing

• Printing of forms up to five plies

– Front insertion of forms with forms stop

– Side insertion of forms with override of forms stop

– Automatic and manual insertion of forms

• Form alignment sensors and slip in LED indicator

• Horizontal flat-bed slip table

• Snap-on ribbon cassette

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Product Overview

8.3

8.3 Applicable Model

Model name description

8.4

8.4 Accessories

The following accessories are packed in the shipping carton box as shown below:

• 1 unit of printer enclosed in a plastic bag and protector pack

• Starter receipt roll (1pc)

• Ribbon cassette (1 pc)

• Quick installation manual (1 copy)

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9 Specifications

9.1

9.1 General

Resolution 203 dpi model: 203 dpi x 203 dpi (8 dots/mm)

Interface (USB Type-B) USB 2.0 High Speed Printer Class

Emulation Mode P1300 / TH320 / ESC POS

Character set 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic),

850 (Multilingual), 852 (Latin II), 857 (Turkish),

858 (with Eurosymbol), 860 (Portuguese), 862

(Hebrew), 863 (French Canadian), 864 (Arabic),

865 (Nordic), 866 (Cyrillic), 874 (Thai), 1250

(Windows Central Europe), 1251 (Windows Cyril-

lic), 1252 (Windows Latin I), 1253 (Windows

Greek), 1254 (Windows Turkish), 1255 (Windows

Hebrew), 1256 (Windows Arabic), 1257 (Win-

dows Baltic), 28591 (Windows Latin 1), 28592

(Windows Latin 2), 28594 (Windows Baltic),

28596 (Windows Arabic), 28599 (Windows Turk-

ish), 28605 (Windows Latin 9), Katakana and

KZ_1048(Kazakh)

Asian character set:

932 (Kanji), 949 (Korean), 936 (Simplified Chi-

nese) and 950 (Traditional Chinese with HKSCS

extension) and GB18030

Receipt Printing Speed Max 355 mm/sec (14ips), print with rolling ASCII.

Printing speed is varied according to print den-

sity.

Character attribute Double width , Double high ,rotate , under line,

bold

Bar code UPC-A, UPC-E, EAN8, EAN13, Code 39, Code

93, Interleaved 2 of 5, Codabar, Code 128, EAN

128, GS1 Databar, Datamatrix, QR, and PDF-417

Gray scale printing Print Speed 4ips max (101.6 mm/sec), 16 level

gray scale

2 color printing Print Speed 5ips max (127 mm/sec)

Line Spacing 7.52 LPI (default)

Resident Font - (It support two font types.)

Character Cell Size

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9-1

Specifications

- Font A

- Font B

- Kanji

13(H) X 24(V) dots

10(H) X 24(V) dots

24(H) X 24(V) dots

Column Width

- Font A

- Font B

- Kanji

80mm Paper mode

44 columns

57 columns

24 columns

58mm Paper mode

31 columns

40 columns

17 columns

Printable Width 2

- Font A

- Font B

- Kanji

- Graphics

80mm Paper mode

572 dots (71.50 mm)

570 dots (71.25 mm)

576 dots (72.00 mm)

58mm Paper mode

403 dots (50.37 mm)

400 dots (50.00 mm)

408 dots (51.00 mm)

Printable

Area

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9-2

Specifications

9.2

9.2 Internal Buffers

• RAM (Total Size: IRAM 1.25MB, DRAM 8MB)

• Interface Receive Data buffer 64 KB

• Interface Send Data buffer 1 KB

• User-defined Logo buffer 256 KB

• Macro buffer 2 KB

• Flash Memory (Total Size: 8MB)

• User-defined Logo area 256 KB

• User-defined Character area 64 KB

• User-defined Data area 64 KB

• Macro area 2 KB

9.3

9.3 Thermal Head Basic Performance

• Type: Line thermal

• Number of heating elements: 640 dots

• Dot density: 8 dots/mm

• Effective recording width: 80.00 mm

• Data transmission method: 2 serial I/O inputs.

• Number of strobes: 2

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Specifications

9.4

9.4 Slip Printing

9.4.1

9.4.1 General

Printing method Bi-directional, Logic-seeking, 9 wire Impact printing

Resolution

Font A

Font B

139 DPI x 72 DPI

171 DPI x 72 DPI

Character set 437, 737,850, 852,857,858,860,862,863, 865,866, 1251, 1252,

1255

Slip Printing Speed 300 character/sec at 13.9cpi

Printable Width

Font A

Font B

Graphics

45 char. = 82.2 mm

55 char. = 81.7 mm

82.2 mm

Line Spacing 7.2 line/inch, standard

Resident Font

Character Cell Size

Font A

Font B

Rotated Character

10 half dots x 7 dots high

5 dots x 7 dot height

Column Width

Font A

Font B

45 Column (at 13.9cpi Standard Character)

55 Column (at 17.1cpi Compress Character)

Copy ability 1 to 5 part forms, true readability on the 4th ply and degradation on

the 5th ply of the form

Throughput 5.7 line/sec (at print width of 40 columns and 17.1 cpi Standard

character)

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Diebold Nixdorf P1300 Operating instructions

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