TROUBLESHOOTING ERROR CODES
The Ascent 2 Digital Readout Memory Switch includes a diagnostic code system using the digital readout that allows our service
team to easily identify service requirements for your workcenter. In the unlikely event that an error code appears, here’s what to
do:
The most frequent error codes are E36, E37 and E38. This indicates that a motor cable is disconnected from the control box.
Check the connections for all cables at the control box to make sure everything is plugged in correctly.
If another error code other than E36, E37 or E38 appear and the workcenter will not respond to other button pushes to move up
or down here is what to do:
Write the code(s) down. Call Workrite Field Service at (800) 959-9675 then press 2 for Technical Support or e-mail to:
fieldservice@workriteergo.com
If e-mailing, give full description of error code and complete contact information including phone number and extension so our
team may call you back to resolve your error code and get your workcenter up and running.
Error Code Error summary Description
E0 1
M1 overcurrent protection Switch shows E01. All Columns Stop Working. Press any key shows RST. System needs reset.
E02
M2 overcurrent protection Switch shows E02. All Columns Stop Working. Press any key shows RST. System needs reset.
E03
M3 overcurrent protection Switch shows E03. All Columns Stop Working. Press any key shows RST. System needs reset.
E04
M4 overcurrent protection Switch shows E04. All Columns Stop Working. Press any key shows RST. System needs reset.
E05
M5 overcurrent protection Switch shows E05. All Columns Stop Working. Press any key shows RST. System needs reset.
E06
M6 overcurrent protection Switch shows E06. All Columns Stop Working. Press any key shows RST. System needs reset.
E07
M1 Hall Error Switch shows E07. All Columns Stop Working. Press any key shows RST. System needs reset.
E08
M2 Hall Error Switch shows E08. All Columns Stop Working. Press any key shows RST. System needs reset.
E09
M3 Hall Error Switch shows E09. All Columns Stop Working. Press any key shows RST. System needs reset.
E10
M4 Hall Error Switch shows E10. All Columns Stop Working. Press any key shows RST. System needs reset.
E11
M5 Hall Error Switch shows E11. All Columns Stop Working. Press any key shows RST. System needs reset.
E 12
M6 Hall Error Switch shows E12. All Columns Stop Working. Press any key shows RST. System needs reset.
E 13
Communication interrupt
between controller A and B
Switch shows E13. All Columns Stop Working. Press any key shows RST. System needs reset.
H0 1
Over heat protection/Duty
cycle protection
Switch shows H01. All Columns Stop Working. Pressing any key has no eect. Switch shows
current height aer 16 minute rest.
Remark:
1- 6 li columns synchro working by 2 control boxes, the main control box is "A", and the other one is "B"
2- M1, M2, M3 controlled by single control box or "A" control box; M4, M5 M6 controlled by control box "B"
3- Overcurrent protection trigger condition: (1) over loaded when columns liing up (2) columns still running when reach
highest/lowest position (3) mechanical fault , electric fault
4- Hall error trigger condition: (1) +5V/GND/H1/H2/ wire fault (2) motor core fault, no signal or few signal output
5- Communication interrupt between A and B trigger condition: (1) controller B or controller A_SCI2 fault (2)connection
between controller A and B fault
6- Over heat trigger condition: Too high temperature for heating elements
7- Duty cycle trigger condition: Continuously working more than 4 minutes, needs to rest 16 minutes
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