Diebold Nixdorf CS 7700 Operating instructions

Diebold Nixdorf CS 7700

Front-Load Lobby System

Operating Guide

TP-821809-001C PD 7505

April 2020

Document History

Document Number Date Remarks

TP-821809-001A 7/2015 Original edition

TP-821809-001B 3/2017 Added Radio Interference Label and warning inSection 1.5.

TP-821809-001C 4/2020 Updated product name to Diebold Nixdorf CS 7700

Copyright protection is claimed for each revision listed in the document history, as of the date indicated.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,

formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this

document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use

indicate any afﬁliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners

thereof.

This document contains proprietary information. If the document pages state the information is conﬁdential

(or words of similar import), then this document is intended solely for the use of the copyright owner's

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information without the express written consent of the copyright owner are prohibited. This document should

be treated as conﬁdential material for security reasons. Any unauthorized disclosure or use of conﬁdential

material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be

punishable by ﬁne and imprisonment.

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implementation, please call your authorized sales or service representative for any applicable changes.

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Att: Documentation Services 9-B-16

5995 Mayfair Road

North Canton, OH 44720

TP-821809-001C

Contents

Section1 Introduction ............................................1-1

1.1 BeforePerformingMaintenanceProceduresontheTerminal ................. 1-3

1.2 MaintenanceTasks ....................................... 1-3

1.3 UsingthisGuide ........................................ 1-3

1.4 ObservingSafetyPrecautions .................................. 1-4

1.5 RadioInterferenceLabel .................................... 1-6

1.6 Terminology ........................................... 1-6

1.7 DeviceUsage .......................................... 1-7

Section2 TerminalDevices .........................................2-1

2.1 ConsumerInterface ....................................... 2-1

2.2 Fascia .............................................. 2-1

2.3 UpperChassisDevices ..................................... 2-16

2.4 DevicesLocatedintheSafe .................................. 2-26

2.4.1 ActivCashDispenser .................................. 2-28

2.4.2 ActivCashDivert/RetractCassetteandDivertBin .................. 2-31

2.4.3 ActivCashDispenseCassettes ............................. 2-32

2.4.4 ActivMediaCassetteUnit ............................... 2-34

2.4.5 ActivMediaRetractCassette .............................. 2-35

2.4.6 ActivMediaDepositCassettes ............................. 2-36

2.4.7 SafeLock ........................................ 2-38

2.4.8 TerminalSwitches ................................... 2-38

2.4.9 AlarmSensors ..................................... 2-38

2.4.10 SeismicDetectors ................................... 2-38

2.4.11 ThirdPartyAlarms ................................... 2-39

2.4.12 HeatThermostat .................................... 2-39

Section3 AccessingtheUpperChassisandSafe .............................. 3-1

3.1 SwitchingtheTerminaltoMaintenanceMode ......................... 3-1

3.2 AccessingtheUpperChassis .................................. 3-2

3.2.1 OpeningtheFascia ................................... 3-2

3.2.2 ClosingtheFascia ................................... 3-3

3.3 TerminalandDeviceTouchPoints ............................... 3-4

3.4 AccessingtheActivCashDispenser .............................. 3-7

3.5 AccessingtheActivMediaCassetteUnit ............................ 3-9

3.6 AccessingtheActivMediaHeadUnit ............................. 3-11

3.7 Accessing the Card Reader and the Receipt Printer . . .................... 3-13

3.8 AccessingtheCoinDispenser ................................. 3-15

3.9 AccessingtheSafe ....................................... 3-17

3.10 Opening and Closing Safe Doors with the Electronic Combination Locks (without mechanical

keylock) ............................................. 3-18

3.10.1 OpeningtheSafeDoor ................................. 3-18

3.10.2 ClosingtheSafeDoor ................................. 3-20

3.11 OpeningandClosingSafeDoorswithCencon2000Lock ................ . . . 3-21

3.11.1 OpeningtheSafeDoor ................................. 3-21

3.11.2 ClosingtheSafeDoor ................................. 3-23

3.12 Opening and Closing Safe Doors with Mechanical Combination Locks . . . ......... 3-25

3.12.1 OpeningtheSafeDoor ................................. 3-25

3.12.2 ClosingtheSafeDoor ................................. 3-27

AppendixARelatedDocumentation ...................................... A-1

AppendixBCleaningtheExterioroftheTerminal .............................. B-1

iii

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Figures

Figure1-1 CS7700Front-LoadLobbyTerminal .............................. 1-2

Figure1-2 TaiwanClassALabel ......................................1-6

Figure2-1 ModulesandDevicesMountedontheFascia .......................... 2-2

Figure2-2 Camera .............................................. 2-4

Figure2-3 ConsumerDisplay ........................................2-5

Figure2-4 EncryptingPINPad(EPP7) ................................... 2-6

Figure2-5 GuideLights ........................................... 2-7

Figure2-6 IdentiﬁcationCardScanner ................................... 2-8

Figure2-7 ActivEdgeCardReader ..................................... 2-10

Figure2-8 DipCardReader ......................................... 2-11

Figure2-9 MotorizedCardReader ..................................... 2-12

Figure2-10 NFCContactlessCardReader .................................. 2-14

Figure2-11 UpperChassisDevices ..................................... 2-17

Figure2-12 ActivCashShuttleTracks .................................... 2-18

Figure2-13 ActivMediaHeadUnit ...................................... 2-19

Figure2-14 CoinDispenser .......................................... 2-20

Figure2-15 JournalPrinter .......................................... 2-21

Figure2-16 80mmReceiptPrinter ...................................... 2-22

Figure 2-17 Local Access Keypad . . . ................................... 2-23

Figure2-18 UpperControlCard ....................................... 2-24

Figure2-19 DevicesLocatedintheSafe ................................... 2-27

Figure2-20 ActivCashDispenserCassettes ................................. 2-29

Figure2-21 ActivCashDispenser ....................................... 2-30

Figure2-22 DivertCassetteTypes ...................................... 2-31

Figure2-23 DispenseCassettes ....................................... 2-33

Figure2-24 ActivMediaCassetteUnit .................................... 2-34

Figure2-25 RetractCassette ......................................... 2-35

Figure2-26 DepositCassettes ........................................ 2-37

Figure3-1 OpeningtheFascia ........................................ 3-2

Figure3-2 ClosingtheFascia ........................................ 3-3

Figure3-3 UpperChassisTouchPoints ................................... 3-4

Figure3-4 SafeTouchPoints ........................................3-6

Figure3-5 AccessingtheActivCashDispenser ............................... 3-8

Figure3-6 AccessingtheActivMediaCassetteUnit ............................ 3-10

Figure3-7 AccessingtheActivMediaHeadUnit .............................. 3-12

Figure 3-8 Accessing the Card Reader and the Receipt Printer . . . . . .................. 3-14

Figure3-9 AccessingtheCoinDispenser .................................. 3-16

Figure3-10 SafeDoorLocksandHandles .................................. 3-17

Figure 3-11 Opening Safe Door with the Electronic Combination Lock . . . . . . ............. 3-19

Figure3-12 OpeningtheSafeDoor ...................................... 3-22

Figure3-13 ClosingtheSafeDoor ...................................... 3-24

Figure3-14 OpeningSafeDoorwithMechanicalCombinationLock .................... 3-26

Figure3-15 ClosingSafeDoorwithMechanicalCombinationLock .................... 3-28

Tables

Table1-1 DeviceUsage .......................................... 1-7

Table2-1 MediaAccommodatedbytheDispenseCassette ........................ 2-32

Table2-2 MediaCapacityoftheDispenseCassette ............................ 2-32

TP-821809-001C

Tables

Table2-3 MediaParameters ........................................ 2-36

TableA-1 RelatedDocumentation ....................................A-1

v

TP-821809-001C

Section 1

Introduction

The CS 7700 front-load lobby terminal (see Figure 1-1) is a walk-up indoor lobby

terminal that dispenses cash and presents transaction records to the consumers,

and optionally accepts cash and check deposits. Supplies are replenished and

service is performed from the front of the terminal.

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Figure 1-1 CS 7700 Front-Load Lobby Terminal

1-2

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1.1 Before Performing Maintenance Procedures on the Terminal

The operator should be familiar with the following information before performing

the maintenance procedures in this manual:

• The features and equipment on your terminal

• The service option your institution has selected for its terminals

Standard and Optional Equipment

Your terminal may not have all the features described in this guide. Refer tothe

documents listed in Appendix A for information about speciﬁc equipment.

Maintenance Options

The institution can select one of the several service options available. Determine

which option the institution has selected before servicing the terminal. Yo ur

terminal manager or supervisor can provide this information.

1.2 Maintenance Tasks

Maintenance keeps the terminal operating smoothly. These tasks include the

following:

• Retrieving jammed, retained or captured cards from the card reader

• Replenishing printer paper, clearing paper jams and also replacing printer

cartridges

• Cleaning jammed and retracted cash from the ActivCash dispenser

• Removing jammed media and checks from the ActivMedia depositor

• Removing jammed coins from the coin dispenser

1.3 Using this Guide

This guide provides the following information:

• Description of devices used in the terminal (Section 2)

• Accessing the upper chassis and safe (Section 3)

• Related documentation (Appendix A)

• Cleaning the exterior of the terminal (Appendix B)

For information on maintenance procedures for an individual component, refer to

the appropriate module operating guide listed in Appendix A.

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1.4 Observing Safety Precautions

General Safety Precautions

Strictly observe the following safety precautions when servicing the terminal.

By following these precautions, you can reduce the risk of equipment damage,

severe personal injury, or death.

You must observe the following precautions when servicing

the terminal to avoid risk of death, severe personal injury,

or equipment damage:

• Do not wear loose clothing or jewelry that can get

caught in the equipment.

• Use caution to prevent long hair from getting caught in

the equipment.

• Never insert screwdrivers, pens, or other instruments

into any terminal device (unless you are expressly

instructed to do so in this document) otherwise severe

bodily injury, death from electrical shock, or equipment

damage can result.

• Always turn off the terminal before removing or

installing devices.

1-4

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WarningandCautionLabels

The terminal may have any of the warning or caution labels shown below.

Strictly observe the following safety concerns to reduce the risk of severe

personal injury, or death.

Label Deﬁnition Safety Concern

Electrical shock

hazard

An electrical shock hazard exists in the

area of the label. Do not remove covers.

Remove power before servicing.

Warning or danger

A personal injury can occur. Look for

nearby warning label (electrical shock,

pinch point, moving machinery, high

temperature hazard) or refer to the module

or terminal operating guide for the speciﬁc

hazard.

Pinch point

An area that can pinch (or cut) you exists

in the area of this label. Keep your hands

and ﬁngers clear of pinch points.

Moving machinery

hazard

Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism

are present in the area of this label. Keep

clothing, hair, skin, and jewelry out of the

mechanism.

High temperature

hazard

High temperatures that can cause pain or

burns are present in the area of this label.

Do not touch until cooled.

TP-821809-001C

1.5 Radio Interference Label

This is a class A product. In a domestic environment this

product may cause radio interference, in which case the user

may be required to take adequate measures.

A warning label (see Figure 1-2) is included on ATMs available in Taiwan to

meet Taiwan Class A regulatory requirements for radio frequency interference.

Figure 1-2 Taiwan Class A Label

1.6 Terminology

This guide uses the following terms:

•ATM refers to the Diebold terminals and can be used interchangeably with

terminal.

•Bill(s) refers to bank notes that are stored in the cassettes and dispensed

from the terminal.

•Consumer refers to any person who uses the terminal.

•Device refers to the standard and optional equipment available with the

terminal, such as monitors, printers, and dispensers.

•ActivCash refers to the device that takes currency or other dispensable

media from the cassettes, and transports it through a slot in the fascia to

the consumer.

•ActivMedia refers to the device that accepts media (checks or currency) from

the consumer through a slot in the fascia and deposits the media in a cassette.

•Fascia refers to the front area of the terminal where the consumer transacts

business.

•Institution refers to any bank or business that might purchase the terminal.

1-6

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•Maintenance refers to the routine tasks performed by an operator to keep the

terminal operational.

•Media refers to any type of document (such as a bank note, ticket, coupon,

etc.) that is stored in the cassettes and dispensed from or deposited into

the terminal.

•Module refers to the major electro-mechanical devices of the terminal, such

as displays, printers, and dispensers.

•Operator refers to a person who performs routine maintenance, such as

replenishing supplies. An operator may also perform procedures that help

determine the cause of certain problems, such as jammed paper in the printer.

•Safe refers to the high security enclosure below the upper chassis. Devices

in the safe store the media dispensed from and deposited into the terminal.

•Terminal refers to all variants of Diebold terminals.

•Upper Chassis refers to the area behind the fascia and directly above the

safe. The upper chassis houses both consumer and operator devices (such as

printers, card readers, etc.)

1.7 Device Usage

Table 1-1 lists the devices in the terminal and who will generally use them.

Section 2 contains a brief description of each device.

The operator interface devices are used to perform routine servicing operations

such as daily balancing, supply replenishment, and problem determination. These

devices can also be used for occasional operations such as setup and problem

diagnosis of the terminal.

The operator maintenance interface for the terminal is the consumer display.

The operator uses the maintenance mode switch with the operator interface to

perform routine maintenance procedures.

Table 1-1 Device Usage

Used By

Device Consumer Operator

Motorizedcardreader X X

Dipcardreader X

ActivEdge card reader XX

Encrypting PIN pad - EPP7 (consumer keypad) X

Headphone jack X

ActivCash dispenser XX

Identiﬁcation card scanner X

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Table 1-1 Device Usage (continued)

Used By

Device Consumer Operator

Coin dispenser XX

ActivMedia depositor X X

Receipt printer X

Journal printer X

Te r m ina l p o wer (on/off) switch X

Maintenancemodeswitch X

Speakers X

Near Field Communication (NFC) contactless card reader X

Guide lights X

Local access keypad X

Safe devices (locks) X

1-8

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Section 2

Terminal Devices

This section describes the devices available on the terminal. Devices are located

in the fascia, upper chassis or safe. For more information about individual

devices, refer to the documents listed in Appendix A.

NOTE

Your terminal may not contain all the devices described in this

section. Some devices are optional and some devices cannot be

used in combination with other devices (mutually exclusive).

2.1 Consumer Interface

The consumer selects transactions, speciﬁes amounts, receives currency or other

dispensable media and receipts, and requests information using the fascia.

2.2 Fascia

The fascia functions as an interface that allows the consumer to interact with the

terminal. The devices and features on the fascia either have labels that help

the consumer to use the device or use blinking lights to guide the consumer

through the transaction.

The location of some devices and features can vary, depending on how they

are installed on the terminal. Some conﬁgurations of the fascia is shown in

Figure 2-1.

TP-821809-001C

Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 1 of 2)

2-2

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1Speakers 12 ActivEdge card reader

2Security camera 13 ActivMedia depositor

3Consumer awareness mirror 14 Safe door cover lock

4Fascia lock key 15 Encrypting PIN pad - EPP7 (consumer keypad)

5Function keypad 16 ActivView display

6 Headphone jack 17 Identiﬁcation card scanner

7 Receipt printer 18 Coin dispenser slot

8NFC contactless card reader 19 ActivCash dispenser

9Dip card reader 20 Consumer display

10 Card reader slot 21 Consumer face camera

11 Motorized card reader

Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 2 of 2)

TP-821809-001C

ActivCash Dispenser Slot

Cash and other dispensable media are presented through the ActivCash dispenser

slot (see Figure 2-1).

ActivGuard

The ActivGuard is the security nerve center for the terminal. It monitors all

sensor statuses and alarms in the terminal. The ActivGuard reports any incidents

to the remote security center or to the branch alarm panel.

ActivView Secondary 7-inch Consumer Display with Touch Screen

There is an optional secondary display that is a 7-inch sunlight viewable LCD

(see Figure 2-1). It is located adjacent to the encrypting PIN pad and is installed

in a landscape orientation. This display is available with a touch screen that

allows consumer signature using ﬁnger. Use of a stylus is not recommended.

Cash Slot Camera

The cash slot camera is a high-resolution camera located on the left side of the

ActivCash dispenser slot exit (see Figure 2-2).

Figure 2-2 Camera

Consumer Face Camera

The consumer face camera is an optional miniature camera mounted behind a

window on the fascia to capture the face of customers (see Figure 2-2).

Consumer Awareness Mirrors

Convex mirrors located at the top of the fascia help consumers monitor their

surroundings.

Consumer Display with Touch Screen

The 19-inch consumer display (see Figure 2-3) welcomes the consumer and

provides instructions for performing transactions at the terminal. A touch screen

eliminates the need for function keypads. The consumer chooses an option onthe

display by touching the corresponding function key that appears on the display.

The consumer display with touch screen is available in landscape conﬁguration.

2-4

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The terminal display is also used for routine maintenance, balancing, and

monitoring supplies and service tasks.

Consumer Display with Function Keypad

The 15-inch consumer display (see Figure 2-3) welcomes the consumer and

provides instructions for performing transactions at the terminal. The consumer

display has a function keypad comprising two sets of four function keys thatare

mounted on each side of the consumer display. The consumer chooses an option

on the display by pressing the function key corresponding to the option.

Figure 2-3 Consumer Display

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Encrypting PIN Pad (EPP7)

During the transaction, the terminal prompts the consumer to use the encrypting

PIN pad to enter information. The encrypting PIN pad (see Figure 2-4) is

a large-format, 16-key keypad and is an integrated security module (with

encrypting PIN pad technology) to secure the transaction information entered

by the consumer.

Figure 2-4 Encrypting PIN Pad (EPP7)

Guide Lights

Guide lights (see Figure 2-5) guide the consumer through a transaction by calling

attention to the next step in the transaction. These bar-shaped indicators can

display in colors and are used by the following devices:

• ActivEdge card reader/dip card reader/motorized card reader

• ActivCash dispenser

• ActivMedia depositor

• Coin dispenser

• Receipt printer

2-6

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1Advanced passbook printer/document printer

2 Receipt printer

3Coin dispenser

TP-821809-001C

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Diebold Nixdorf CS 7700 Operating instructions

Diebold Nixdorf CS 7700 Operating instructions

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