Diebold Nixdorf DN Series K3x Operating instructions

DN Series K30/K31

Operator Manual

01750337353D

Table of Contents

1 Introduction ................................................................................................................................ 1-1

1.1 Symbols used in this manual .............................................................................................1-1

1.2 Important safety precautions..............................................................................................1-1

1.3 Special declaration.............................................................................................................1-1

1.4 Special notice.....................................................................................................................1-2

1.5 Warning indication..............................................................................................................1-2

1.6 Notices ...............................................................................................................................1-3

1.7 Safety indication.................................................................................................................1-4

2 Device overview ......................................................................................................................... 2-1

2.1 Device type ........................................................................................................................2-1

2.2 DN Series K30/31 overall view...........................................................................................2-1

2.3 Internal layout.....................................................................................................................2-2

2.4 Explanatory drawing of moving parts .................................................................................2-5

3 Basic operation .......................................................................................................................... 3-1

3.1 Basic operation ..................................................................................................................3-2

3.1.1 Opening/closing the device door......................................................................... 3-2

3.1.2 Lifting up/pushing down the facial cover ............................................................. 3-3

3.1.3 Operations of back door...................................................................................... 3-4

3.1.4 Pulling out/pushing in the device carriage .......................................................... 3-4

3.1.5 Rotate the printer ................................................................................................ 3-5

3.1.6 Pulling out/pushing in the pull-out paper tray...................................................... 3-7

3.2 Consumables operating instructions ..................................................................................3-8

3.2.1 Consumables of statement printer ...................................................................... 3-8

3.3 Description of status light/indicator light.............................................................................3-11

3.3.1 Printing paper status indicator light..................................................................... 3-11

3.3.2 Taking paper out from the reject bin ................................................................... 3-12

3.4 Switching the device ON/OFF............................................................................................3-13

3.4.1 Switching the device on ...................................................................................... 3-14

3.4.2 Switching the device off ...................................................................................... 3-15

3.5 Insert of identification card .................................................................................................3-16

3.6 Volume adjustment method ...............................................................................................3-16

3.7 Reading 2D barcode ..........................................................................................................3-18

3.8 Maintenance keyboard operating instructions....................................................................3-19

3.9 Customer connection box ..................................................................................................3-20

3.9.1 Functions of customer connection box USB ....................................................... 3-20

3.9.2 Plug description .................................................................................................. 3-21

3.9.3 Wiring diagram.................................................................................................... 3-22

3.9.4 Example of user feedback information................................................................ 3-22

3.9.5 Position of the type label..................................................................................... 3-23

4 Statement printer TP20.............................................................................................................. 4-1

4.1 Function elements and controls TP20................................................................................4-2

4.1.1 Printer control panel............................................................................................ 4-3

4.1.2 Key functions....................................................................................................... 4-3

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4.2 Replenishing the paper supply...........................................................................................4-3

4.3 Removing paper.................................................................................................................4-5

4.4 Messages on the status display screen .............................................................................4-5

4.4.1 Error messages and warnings ............................................................................ 4-6

4.5 Malfunctions .......................................................................................................................4-9

4.5.1 Eliminating a paper jam in the drum ................................................................... 4-10

4.5.2 Eliminating a paper jam in the document feed.................................................... 4-12

4.5.3 Remedying poor print quality/paper jams caused by marking errors.................. 4-14

4.5.4 Initiating a test print............................................................................................. 4-16

4.6 Cleaning and care ..............................................................................................................4-19

4.7 Paper specifications ...........................................................................................................4-20

5 Card reader CHD-mot ICT3H5-3AJ2791 SecP ......................................................................... 5-1

5.1 Controls..............................................................................................................................5-2

5.2 Security Access Module (SAM)..........................................................................................5-3

5.3 Inserting the SAM module..................................................................................................5-3

5.4 Removing an arrested ID card ...........................................................................................5-6

5.5 Inserting an ID card............................................................................................................5-8

5.6 Depositing retained ID cards..............................................................................................5-9

5.7 Cleaning .............................................................................................................................5-9

5.8 Cleaning procedure............................................................................................................5-10

5.9 Troubleshooting .................................................................................................................5-11

5.9.1 Manual card transport ......................................................................................... 5-11

5.10 Card reject box...................................................................................................................5-12

6 Cleaning method........................................................................................................................ 6-1

6.1 Shell cleaning.....................................................................................................................6-1

6.2 EPP - keyboard cleaning....................................................................................................6-1

6.3 Display screen cleaning .....................................................................................................6-1

6.4 Document scanner cleaning...............................................................................................6-2

6.5 Consumables list................................................................................................................6-2

7 Appendix..................................................................................................................................... 7-1

7.1 Technical data....................................................................................................................7-1

7.1.1 General installation conditions ............................................................................ 7-1

7.2 Approved cleaning materials..............................................................................................7-2

7.2.1 General purpose cleaning materials ................................................................... 7-2

7.2.2 Cleaning material for special components .......................................................... 7-2

7.3 Environmental protection ...................................................................................................7-3

7.3.1 Environmentally and recycling-friendly product development............................. 7-3

7.3.2 Saving energy ..................................................................................................... 7-3

7.3.3 Disposing of used consumables ......................................................................... 7-3

7.3.4 Labels on plastic case parts................................................................................ 7-3

7.3.5 Returning, recycling and disposing of used units and consumables .................. 7-3

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1

1 Introduction

This operating manual has been compiled for authorized operating personnel only. The operating and in-

stallation instructions should also be read since certain details are only described in these instructions.

1.1

1.1 Symbols used in this manual

- Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in this document.

• Paragraphs following this symbol are actions to be performed in the order in which they are specified.

WARNING

Text following this symbol should be given special attention in order to avoid damage and

injury.

NOTE

This symbol identifies paragraphs which contain general notes to facilitate use of the de-

vice and help avoid operating errors.

1.2

1.2 Important safety precautions

WARNING

Please read the following notes carefully before doing any work on the device.

1.3

1.3 Special declaration

This product is applied to indoor environment. The design is provided with the consideration on certain

heat dissipation and electric safety requirements. Under normal operation conditions, the product does

not lead to any injury to the user; however, under extreme conditions, for example, natural disaster, un-

predictable accident, man-made malicious damage, etc., it is not ensured that the product is not dam-

aged or does not lead to injury to the user. The company shall not be liable for any direct or indirect

losses caused by the preceding reasons.

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Introduction

1.4

1.4 Special notice

Operation personnel: This refers in particular to the personnel who can normally

operate and use the product but cannot open product cabi-

net, including the customer, interpreter, etc.

Repairing personnel: This refers in particular to the personnel who can change

product parts, overhaul the device, and open product cabi-

net but cannot change device parts with different type with-

out permission, so as to avoid the danger. The repairing

personnel must receive systematic training provided by

manufacturer.

WARNING

This is Grade A product. This product may cause the radio jamming in the living environ-

ment. In this case, it is necessary for user to adopt some practical measures against its in-

terference.

1.5

1.5 Warning indication

The warning proposed for the product shall be emphasized and followed, and the user

shall be responsible for the parts or device damage and derived disaster due to the fact

that the operation, maintenance and repairing are performed without reading the Manual

or in compliance with the requirements specified in the Manual.

The warning items must be strictly followed so as to avoid the injury to the user.

• The product is only applied to the area with less than 2,000m elevation for safety operation.

• The product is only applied to the area with non-tropical climate for safety operation.

• Please adopt the power supply meeting specification requirement. The power supply which does not

meet specification requirement in connection may lead to product damage.

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Introduction

• Please immediately shut down the machine if smoke, abnormal odor, or abnormal noise occurs. It

may lead to serious device damage or other derived disaster (e.g. fire disaster) if the user continues

to operate the device. The power switch shall be immediately turned off, the power plug shall be un-

plugged, and please contact and inquire handling method with the vendor or OEM.

• Please do not maintain the machine voluntarily. Improper maintenance is very dangerous.

• Prevent any object from dropping into the machine so as to avoid product damage.

• Power supply shall be immediately turned off and power wire shall be unplugged if water or other liq-

uid flows into the machine, and please contact and inquire handling method with the vendor or OEM;

the device may be damaged due to short circuit if it continues to be operated.

1.6

1.6 Notices

The notices proposed in the manual shall be followed, and the device is not allowed to be

changed or connected voluntarily; the operation, maintenance and repairing which are not al-

lowed may damage the parts or device.

The notices must be carefully followed so as to avoid the injury to the user.

• Please do not adopt unmentioned in the manual to connect the cable, and improper connection

method may lead to short circuit, damage, and burning of device.

• Ensure that the device is placed in solid and stable level ground and fixed soundly. The product may

get deformed or damaged if installation ground is soft and unleveled, and it may lead to personal in-

jury if the device inclines.

• Please do not operate the device in the place with high humidity or much dust. Too high humidity and

too much dust may damage the device or lead to abnormal operation.

• Please do not hang or place any heavy object on product surface and do not store scattered object

inside the product, and please do not tread or lean on the product.

• Please do not contact product with any liquid, inflammable object, or corrosive object so as to avoid

damaging the product by short circuit, disaster, and surface corrosion.

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Introduction

1.7

1.7 Safety indication

● Some parts may produce high temperature during operation process and please avoid

scald.

● The power supply for the whole device and some internal electrical devices is 220VAC, and

it must avoid electric shock and avoid power short circuit when the maintenance and repairing

are performed.

• The product is powered with 100V-220V AC. Do not contact the power so as to avoid electric shock.

• When the product is operated, maintained, repaired, or replaced with parts, ensure to adopt the de-

vice with the same power supply specification so as to avoid the device damage due to different

specification.

• High voltage indication label refers to AC and DC power plug or socket.

• Perform the operation according to prompts.

• Pay immediate attention to label indication, and if there exists some heat, noise and odor when the

device operates normally; if there is no smoke, spark, or harsh noise, it means the device operates

normally. Otherwise, the power supply shall be immediately turned off, and the device requires the

repairing personnel to repair, or contact the supplier.

• Some parts may generate heat during operation and should only be touched when it is cooled.

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2

2 Device overview

This Kiosk System is a set of multi-function terminal equipment designed specially to be installed indoor.

This equipment is operated by special software in the connected system unit (computer).

2.1

2.1 Device type

The following types of equipment can be provided:

• DN Series K30 is equipped without a document scanner

• DN Series K31 is equipped with document scanner.

2.2

2.2 DN Series K30/31 overall view

1 Portrait camera 9 Loudspeaker

2 Display 19“ & Touch screen 10 Fingerprint reader

3 Barcode reader 11 EPP Privacy-shield

4 Document scanner 12 EPP

5 NFC reader 13 Headphone/Headset jack

6 Forms printer 14 Volume adjustment button

7 Proximity sensor 15 Card insert

8 System logo area 16 Paper status of Forms printer

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Device overview

2.3

2.3 Internal layout

The equipment consists of the cabinet, cover and front door, and the layout is as follows when aperture

is open:

1Body proximity sensor 4EPP

2Barcode reader 5Display 19“ & Touch screen or Display

Operation panel

3Fingerprint reader

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Device overview

1Entry indicator control panel 9Forms printer TP20

2Audio controller 10 Printer control panel

3USB hub 11 Power supply unit

4Customer relay 12 Power distributor

5Special electronics 13 Paper tray 1

6ON/OFF and SOP button 14 Personal computer

7Document scanner 15 Paper tray 2

8Motorized card reader

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Device overview

1NFC card reader 4Card reader indicator

2Headset jack 5Maintenance keyboard

3TP20 shutter

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Device overview

2.4

2.4 Explanatory drawing of moving parts

The following figure shows the moving parts of the system, including the front door, cover, back door,

forms printer, the component tray, paper box 1 and 2.

1Upper cover 5Paper tray 1

2Forms printer TP20 6Paper tray 2

3Handle for printer movement 7Back door

4Front door

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3

3 Basic operation

This section describes the specific steps of equipment installation.

WARNING

At the time of equipment use or maintenance, do follow the safety protection measures to

avoid the equipment damage, personal injury and even death.

● Do not wear loose clothes and jewelry;

● Prevent the long hair from winding to the equipment, especially fan position;

● Do not insert the screwdriver or other tools into the equipment (unless this manual has

clear instructions). Otherwise, it will damage the equipment and cause personal injury,

and strong shocks may result in death;

● Before the disassembly or installation of equipment parts, do a system shutdown and

power off.

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Basic operation

3.1

3.1 Basic operation

3.1.1

3.1.1 Opening/closing the device door

Opening steps of front door

1. Insert the key into the key hole.

2. Turn the key clockwise as far as possible

(see arrow) to open the front door

Closing steps of front door

3. Close the front door.

4. Turn the key anticlockwise to lock the front

door.

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Basic operation

3.1.2

3.1.2 Lifting up/pushing down the facial cover

Cover opening steps

1. Uplift the over with two hands, and under the

action of gas spring, the facial will automati-

cally rise, after it is opened for about 90° and

ensure the cover is supported safely, then

move away your hands.

Cover closing steps

2. Depress the gas spring lock and then pull

down the cover edge with hands until it falls

and fits with the system body.

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Basic operation

3.1.3

3.1.3 Operations of back door

Opening steps of back door

1. Rotate the hand screw of back door anti-

clockwise. The upper edge of back front will

pop up automatically.

2. Lift the upper edge with two hands.

3. Unhook the bottom latch.

Closing steps of back door

4. Insert two lock pins at the bottom of back

door into the groove.

5. Align the nut hole of back door at the hand

screw.

6. Rotate the screw clockwise.

3.1.4

3.1.4 Pulling out/pushing in the device carriage

Pull-out steps of device carriage

1. Raise the facial cover (see section "Lifting up

the facial cover").

2. Press the green plastic cap (1) to right with

left hand and press the latch button (2)

3. Meanwhile, pull the green handle (3), the de-

vice carriage can be pulled out.

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Basic operation

4. The operation method is shown in the right

figure.

Push-in steps of device carriage

5. Ensure the facial cover is raised.

6. Hold the green handle of the device carriage

with right hand.

7. Meanwhile, push in the device carriage, then

it is locked.

3.1.5

3.1.5 Rotate the printer

Opening steps of the printer

1. DO NOT rotate the TP20 module before pull

out the tray of the TP20 along horizontal di-

rection.

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Basic operation

2. Pull the blue lock pin (1) to left with the left

hand and hold the green handle (3) of the

printer with right hand, and press the latch

button (2).

3. Meanwhile, uplift the statement printer.

4. The operation method is shown in the right

figure

5. Pull the blue lock pin along the arrow direc-

tion with left hand，and at the same time，

hold the green handle of the TP20 and rotate

with right hand along arc arrow direction to

end position.

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Basic operation

Closing steps of the printer

6. Hold the green handle of the printer with

right hand.

7. Meanwhile, lay down the statement printer,

and check it is locked.

3.1.6

3.1.6 Pulling out/pushing in the pull-out paper tray

Pull-out steps of paper tray

1. Hold the green handle of the paper tray with

right hand and press the latch button.

2. Meanwhile, pull the paper tray out of the de-

vice.

Push-in steps of paper tray

3. Hold the green handle of the paper tray.

4. Meanwhile, push in the paper tray to the de-

vice, then the latch button is locked.

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Basic operation

3.2

3.2 Consumables operating instructions

3.2.1

3.2.1 Consumables of statement printer

3.2.1.1

3.2.1.1 Adding papers

NOTE

When adding new papers, do take out all papers in the paper box firstly, and then stack

papers orderly. Do not unfold papers. This can prevent multiple papers from entering the

product and thus reduce the possibility of paper jam. Use only undamaged papers without

the wrinkle and fold.

1. Take out all remaining paper and all paper

boxes, and ensure nothing left in paper

trays.

2. Peel off the package of paper box, open the

induction hole of paper quantity, put it into

paper tray, and packaging carton and drawer

hole coincide; The upper is paper tray 1 and

the lower is paper tray 2.

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Diebold Nixdorf DN Series K3x Operating instructions

Diebold Nixdorf DN Series K3x Operating instructions

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