Diebold Nixdorf CS 7790 Operating instructions

Diebold Nixdorf CS 7790

Island Drive-up System

Operating Guide

TP-821815-001C PD 7522

September 2018

Document History

Document Number Date Remarks

TP-821815-001A 7/2015 Original edition

TP-821815-001B 4/2017 Added Radio Interference Label and warning in Section 1.5

TP-821815-001C 9/2018 Changed "Diebold 7790" to "Diebold Nixdorf CS 7790."

Updated illustrations for system design changes.

Copyright protection is claimed for each revision listed in the document history, as of the date indicated.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,

formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this

document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use

indicate any afﬁliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners

thereof.

This document contains proprietary information. If the document pages state the information is conﬁdential

(or words of similar import), then this document is intended solely for the use of the copyright owner's

employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this

information without the express written consent of the copyright owner are prohibited. This document should

be treated as conﬁdential material for security reasons. Any unauthorized disclosure or use of conﬁdential

material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be

punishable by ﬁne and imprisonment.

The information contained in this document is subject to change without notice. When using the document for system

implementation, please call your authorized sales or service representative for any applicable changes.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In

no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages

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Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,

organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address

correspondence to:

Diebold Nixdorf, Inc.

Att: Documentation Services 9-B-16

5995 Mayfair Road

North Canton, OH 44720

TP-821815-001C

Contents

Section1 Introduction ............................................1-1

1.1 BeforePerformingMaintenanceProcedures .......................... 1-2

1.2 MaintenanceTasks ....................................... 1-2

1.3 UsingthisGuide ........................................ 1-2

1.4 ObservingSafetyPrecautions .................................. 1-3

1.5 RadioInterferenceLabel .................................... 1-5

1.6 Terminology ........................................... 1-5

1.7 DevicesListedbyOperator ................................... 1-7

Section2 DescriptionofDevices ....................................... 2-1

2.1 Fascia .............................................. 2-1

2.2 UpperChassis .......................................... 2-11

2.3 DevicesLocatedintheSafe .................................. 2-20

2.3.1 ActivCashDispenser .................................. 2-22

2.3.2 ActivCashDivert/RetractCassetteandDivertBin .................. 2-25

2.3.3 ActivCashDispenseCassettes ............................. 2-26

2.3.4 ActivMediaCassetteUnit ............................... 2-28

2.3.5 ActivMediaRetractCassette .............................. 2-29

2.3.6 ActivMediaDepositCassettes ............................. 2-29

2.3.7 SafeLock ........................................ 2-31

2.3.8 SystemSwitches .................................... 2-31

2.3.9 AlarmSensors ..................................... 2-31

2.3.10 SeismicDetectors ................................... 2-32

2.3.11 ThirdPartyAlarms ................................... 2-32

2.3.12 HeatThermostat .................................... 2-32

Section3 AccessingtheUpperChassisandSafe .............................. 3-1

3.1 GeneralGuidelinesforEnvironmentalExposure ........................ 3-2

3.1.1 ColdStartCondition .................................. 3-3

3.1.2 RecoveryandWarm-up ................................ 3-3

3.1.3 GuidelinestoMinimizeEnvironmentalExposure ................... 3-5

3.2 SwitchingtheSystemtoMaintenanceMode ..........................3-5

3.3 AccessingtheUpperChassis .................................. 3-5

3.3.1 OpeningtheUpperChassis .............................. 3-5

3.3.2 ClosingtheUpperChassis ............................... 3-7

3.3.3 UpperChassisTouchPoints .............................. 3-9

3.3.4 AccessingtheActivMediaHeadUnit ......................... 3-10

3.3.5 AccessingtheCoinDispenser ............................. 3-12

3.4 AccessingtheSafeComponents ................................ 3-14

3.4.1 SafeTouchPoints ................................... 3-14

3.4.2 AccessingtheActivCashDispenser .......................... 3-16

3.4.3 AccessingtheActivMediaCassetteUnit ....................... 3-18

3.5 AccessingtheSafe ....................................... 3-20

3.5.1 OpeningtheSafeDoorCover ............................. 3-20

3.5.2 SafeDoorLockTypes ................................. 3-22

3.6 OpeningandClosingElectronicCombinationLocks ..................... 3-24

3.6.1 OpeningtheSafeDoor ................................. 3-24

3.6.2 ClosingtheSafeDoor ................................. 3-26

3.7 OpeningandClosingMechanicalCombinationLocks ..................... 3-28

3.7.1 OpeningtheSafeDoor ................................. 3-28

3.7.2 ClosingtheSafeDoor ................................. 3-30

AppendixARelatedDocumentation ...................................... A-1

iii

TP-821815-001C

Contents

AppendixBCleaningtheExterioroftheSystem ............................... B-1

Figures

Figure1-1 DieboldNixdorfCS7790IslandDrive-upsystem ....................... 1-1

Figure1-2 TaiwanClassALabel ......................................1-5

Figure2-1 ModulesandDevicesMountedontheFascia .......................... 2-2

Figure2-2 CashCamera ........................................... 2-3

Figure2-3 ConsumerDisplay ........................................2-4

Figure2-4 ConsumerKeypad ........................................ 2-5

Figure2-5 Lead-throughIndicators ..................................... 2-6

Figure2-6 IdentiﬁcationCardScanner ................................... 2-7

Figure2-7 ActivEdgeCardReader ..................................... 2-7

Figure2-8 DipCardReader ......................................... 2-8

Figure2-9 MotorizedCardReader ..................................... 2-9

Figure2-10 ContactlessCardReader ..................................... 2-10

Figure2-11 UpperChassisDevices ..................................... 2-11

Figure2-12 ActivCashShuttleTracks .................................... 2-12

Figure2-13 ActivMediaHeadUnit ...................................... 2-13

Figure2-14 CoinDispenser .......................................... 2-14

Figure2-15 JournalPrinter .......................................... 2-15

Figure2-16 80mmReceiptPrinter ...................................... 2-16

Figure2-17 LocationoftheLocalAccessKeypad .............................. 2-17

Figure2-18 UpperControlCard ....................................... 2-18

Figure2-19 DevicesLocatedintheSafe ................................... 2-21

Figure2-20 ActivCashDispenser ....................................... 2-23

Figure2-21 ActivCashDispenser ....................................... 2-24

Figure2-22 DivertCassetteTypes ...................................... 2-25

Figure2-23 ActivCashDispenseCassettes .................................. 2-27

Figure2-24 ActivMediaCassetteUnit .................................... 2-28

Figure2-25 ActivMediaRetractCassette ................................... 2-29

Figure2-26 DepositCassettes ........................................ 2-30

Figure 3-1 Opening the Fascia and Access Door . . . ........................... 3-6

Figure3-2 ClosingtheFascia ........................................ 3-8

Figure3-3 UpperChassisTouchPoints .................................. 3-9

Figure3-4 AccessingtheActivMediaHeadUnit .............................. 3-11

Figure3-5 AccessingtheCoinDispenser .................................. 3-13

Figure3-6 SafeTouchPoints ........................................3-15

Figure3-7 AccessingtheActivCashDispenser ............................... 3-17

Figure3-8 AccessingtheActivMediaCassetteUnit ............................ 3-19

Figure3-9 OpeningtheSafeDoorCover .................................. 3-21

Figure3-10 SafeDoorLocksandHandles .................................. 3-22

Figure3-11 OpeningElectronicCombinationLocks ............................. 3-25

Figure3-12 ClosingElectronicCombinationLocks ............................. 3-27

Figure3-13 OpeningMechanicalCombinationLocks ............................ 3-29

Figure3-14 ClosingMechanicalCombinationLocks ............................ 3-31

TP-821815-001C

Tables

Table1-1 DevicesListedbyOperator ................................... 1-7

Table2-1 MediaAccommodatedbytheDispenseCassette ........................ 2-26

Table2-2 MediaCapacityoftheDispenseCassette ............................ 2-26

Table2-3 MediaParameters ........................................ 2-29

Table3-1 SystemExposureandRecoveryTimes ............................. 3-4

TableA-1 HardwareDocumentation ...................................A-1

v

TP-821815-001C

Section 1

Introduction

The Diebold Nixdorf CS 7790 island drive-up system is a front-load freestanding

system intended for drive-up locations or shopping center parking areas. The

system dispenses cash, accepts cash and check deposits, and presents transaction

records to consumers.

It is recommended to have a form of enclosure for the system to protect its

components from exposure to rain or snow during servicing. Supplies are

replenished and service is performed from the front of the unit.

Figure 1-1 Diebold Nixdorf CS 7790 Island Drive-up system

TP-821815-001C

1.1 Before Performing Maintenance Procedures

The operator should be familiar with the following information before performing

the maintenance procedures in this guide:

• The features and equipment on the system

• The maintenance option your institution has selected

Standard and Optional Equipment

The system might not have all the features described in this manual. Refer tothe

documents listed in Appendix A for more information.

Maintenance Options

Verify which maintenance plan has been selected by the institution before

performing any procedures.

1.2 Maintenance Tasks

Maintenance tasks keep the system operating smoothly. These tasks include

the following:

• Retrieving jammed, retained, or captured cards from the card reader

• Replenishing printer paper, clearing paper jams, and replacing printer

cartridges

• Removing jammed media from the dispenser

• Removing jammed media and checks from the depositor

• Removing jammed coins from the coin dispenser

1.3 Using this Guide

This manual provides the following information:

• A description of devices used in the system (Section 2)

• Accessing the upper chassis and safe (Section 3)

• Related documentation (Appendix A)

• Cleaning the exterior of the system (Appendix B)

Refer to the operating guides in Appendix A for more information about

maintenance procedures for individual components.

1-2

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1.4 Observing Safety Precautions

General Safety Precautions

Strictly observe the following safety precautions when performing maintenance

on the system. By following these precautions, you can reduce the risk of

equipment damage, severe personal injury, or death.

Strictly observe the following safety precautions when

servicing the system. By following these precautions, the

risk of equipment damage, severe personal injury, or death

can be reduced.

• Do not wear loose clothing or jewelry that can be caught

in the equipment.

• Use caution to prevent long hair from getting caught in

the equipment.

• Never insert screwdrivers, pens, or other instruments into

any system module or device (unless you are expressly

instructed to do so in this document). Severe bodily

injury, death from electrical shock, or equipment damage

can result.

• Always turn OFF the system before removing or

installing devices.

TP-821815-001C

WarningandCautionLabels

The system might have any of the warning or caution labels. Strictly observe the

following safety cautions to reduce the risk of severe personal injury, or death.

Label Deﬁnition Safety Concern

Electrical shock

hazard

An electrical shock hazard exists in the

area of the label. Do not remove covers.

Remove power before servicing.

Warning or danger

A personal injury can occur. Look for

nearby warning label (electrical shock,

pinch point, moving machinery, high

temperature hazard) or refer to the module

or system operating guide for the speciﬁc

hazard.

Pinch point

An area that can pinch (or cut) you exists

in the area of this label. Keep your hands

and ﬁngers clear of pinch points.

Moving machinery

hazard

Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism

are present in the area of this label. Keep

clothing, hair, skin, and jewelry out of the

mechanism.

High temperature

hazard

High temperatures that can cause pain or

burns are present in the area of this label.

Do not touch until cooled.

1-4

TP-821815-001C

1.5 Radio Interference Label

This is a Class A product. In a domestic environment this

product may cause radio interference, in which case the user

may be required to take adequate measures.

A warning label (see Figure 1-2) is included on systems available in Taiwan to

meet Taiwan Class A regulatory requirements for radio frequency interference.

Figure 1-2 Taiwan Class A Label

1.6 Terminology

This document uses the following terms:

•ActivCash dispenser refers to the device that takes currency or other

dispensable media from cassettes and transports it through a slot in the fascia

to the consumer

•ActivMedia depositor refers to the device that accepts media (checks or

currency) from the consumer through a slot in the fascia and deposits the

media in a cassette

•ATM is used interchangeably with the words terminal and system.

•Bill(s) refers to the currency that is dispensed from the dispenser. See also:

Media.

•Consumer refers to any person who uses the system to transact business.

•Device refers to the small and large electrical and mechanical components

on the system.

•Fascia refers to the front area of the system where the consumer transacts

business.

•Institution refers to any bank or business that might purchase the system.

TP-821815-001C

•Maintenance refers to the routine tasks performed by the operator to keep

the system functional.

•Media refers to any type of document (such as a bank note, ticket, coupon,

etc.) that is stored in the cassettes and dispensed from or deposited into

the system.

•Module refers to the major electromechanical devices of the system, such as

displays, printers, and dispensers.

•Operator refers to a person who performs routine maintenance, such as

replenishing supplies. An operator may also perform procedures that help

determine the cause of certain problems, such as jammed paper in the printer.

•Safe refers to the high security enclosure below the upper chassis. Devices

in the safe store the media dispensed from and deposited into the system.

•System refers to the complete Diebold Nixdorf CS 7790 terminal.

•Upper chassis refers to the area behind the fascia and directly above the

safe. The upper chassis houses both consumer and operator devices (such as

printers, card readers, etc.)

1-6

TP-821815-001C

1.7 Devices Listed by Operator

Table 1-1 lists the devices in the system and who will generally use them.

The devices on the operator interface are used to perform routine operations

such as daily balancing, replenishing supplies, and identifying problems. These

devices can also be used for occasional operations, such as setting up and

diagnosing problems.

The operator uses the maintenance mode switch, system power (ON/OFF)

switch, and status indicator with the operator interface.

Table1-1 DevicesListedbyOperator

Used By...

Device

Consumer Operator

Location

Motorized card reader X X Fascia

Dip card reader X Fascia

ActivEdge card reader X X Fascia

Encrypting PIN pad (consumer keypad) X Fascia

Headphone jack X Fascia

ActivCash dispenser XXSafe

Coin dispenser X X Upper chassis

ActivMedia depositor (head unit) X X Upper chassis

ActivMedia depositor (cassette unit) --- XSafe

ActivView display X Fascia

Receipt printer X X Upper chassis

Journal printer X Upper chassis

Systempower(ON/OFF)switch X Upper chassis

Maintenance mode switch X Upper chassis

Speakers X Fascia

Contactless card reader X Upper chassis

Lead-through indicators X Fascia

Local access keypad X Upper chassis

Safe devices (locks) XSafe

TP-821815-001C

Section 2

Description of Devices

This section describes the devices on the system. These devices are locatedeither

on the fascia, in the upper chassis or in the safe. Refer to the documents listed in

Appendix A for more information about the devices.

NOTE

Your system might not contain all of the devices described in

this section. Some devices are optional and some cannot be

used in combination with other devices.

2.1 Fascia

The consumer uses the fascia to perform the following functions:

• Selecting transactions

• Specifying amounts

• Receiving currency or other dispensable media and receipts

• Depositing media (currency and checks)

• Requesting information

• Inserting and retrieving passbooks

The devices and features on the fascia either have labels that help the consumer

to use the device or use lead-through indicators (blinking lights) to guidethe

consumer through the transaction.

The location of some devices and features can vary depending on how they

are installed on the system. One conﬁguration of the fascia is shown below in

Figure 2-1.

2-1

TP-821815-001C

1Consumer awareness mirror 12 ActivEdge card reader

2Consumer face camera 13 ActivMedia depositor

3Fascialight 14

Coin dispenser

4Contactless card reader 15 ActivView display

5Barcode reader 2D 16 Identiﬁcation card scanner

6 Headphone jack 17 ActivCash dispenser

7Receipt printer 18 Function keys (15-inch consumer display)

8Encrypting PIN pad (consumer keypad) 19 Consumer display

9Card reader 20 Speakers

10Dip card reader 21Task light

11 Motorized card reader

Figure 2-1 Modules and Devices Mounted on the Fascia

TP-821815-001C

ActivCash Dispenser Slot

Cash and other dispensable media are presented to the consumer through the

dispenser slot (see Figure 2-1).

ActivView Consumer Display with Touch Screen

A 7-inch sunlight viewable LCD (see Figure 2-1) is available as a secondary

display. It is located adjacent to the encrypting PIN pad and is installed in

landscape orientation. This display is available with a touch screen that allows

the consumer to provide a signature with their ﬁnger. Using a stylus is not

recommended.

Barcode Reader 2D

An optional barcode reader is installed behind the bezel of the consumer display.

It scans and decodes barcodes printed on documents, such as utility bills, to

simplify paying bills in self-service bank systems. Barcodes are generally used in

transactions for tracking and routing purposes. The barcode reader is commanded

by the system control software and can decode both one-dimensional and

two-dimensional barcodes.

The consumer uses the barcode reader by resting the barcode of a document on

the barcode reader shelf. The beam from the barcode reader reads and processes

theinformationonthebarcode.

Cash Camera

The cash camera is a high-resolution camera located on the left side of the slot

for the ActivCash dispenser (see Figure 2-2).

Figure 2-2 Cash Camera

Consumer Face Camera

The consumer face camera is an optional miniature camera mounted behind a

window on the fascia to capture an image of the customer's face (see Figure 2-2).

Consumer Awareness Mirrors

Convex mirrors located at the top of the fascia help consumers monitor the

surroundings while they are using the system.

2-3

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Consumer Display with Touch Screen

The 19-inch or 15-inch consumer display (see Figure 2-3) welcomes the

consumer and provides instructions for performing transactions at the system. A

touch screen eliminates the need for function keypads. The consumer chooses an

option on the display by touching the corresponding function key that appears on

the display. The consumer display with touch screen is available in a landscape

conﬁguration. The consumer display is also used for routine maintenance,

balancing, and monitoring supplies and service tasks.

Consumer Display with Function Keypad

The 15-inch consumer display (see Figure 2-3) welcomes the consumer and

provides instructions for performing transactions at the system. The consumer

display has a function keypad that uses two sets of four function keys that are

mounted on each side of the consumer display. The consumer chooses an option

on the display by pressing the function key corresponding to the option. The

display is also available with a touch screen or vandal glass.

Figure 2-3 Consumer Display

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Encrypting PIN Pad (EPP7)

During the transaction, the system prompts the consumer to use the encrypting

PIN pad to enter information. The large-format, 16-key keypad and an integrated

security module (with encrypting PIN pad technology) secures the transaction

information entered by the consumer.

Figure 2-4 Consumer Keypad

Lead-through Indicators

Lights guide the consumer through a transaction by calling attention to thenext

step in the transaction. These bar-shaped indicators can display in colorsandare

used by the following devices:

• ActivEdge card reader, Dip card reader, or motorized card reader

• ActivCash dispenser

• ActivMedia depositor

• Coin dispenser

• Receipt printer

2-5

TP-821815-001C

1 Receipt printer

2Dipcardreader

3 Motorized card reader

4Activ

Edge card reader

5ActivMedia depositor

6Coin dispenser

7ActivCash dispenser

Figure 2-5 Lead-through Indicators

TP-821815-001C

Headphone Jack

Visually impaired consumers can plug headphones into a jack on the fascia to

receive voice guidance (see Figure 2-1). The fascia speakers are turned OFF

when the headphone jack is being used.

Identiﬁcation Card Scanner

The identiﬁcation card scanner is located adjacent to the consumer keypad.It

scans ID documents with a bank card format.

Figure 2-6 Identiﬁcation Card Scanner

ActivEdge Card Reader

The ActivEdge card reader reads data from magnetic cards, IC cards, and smart

(EMV) chip cards when the card is inserted long edge ﬁrst. The LEDs ﬂash red

if the card is inserted short edge ﬁrst.

Refer to the ActivEdge Secure Card Reader Operating Guide (TP-821629-001A)

for more information.

Figure 2-7 ActivEdge Card Reader

2-7

TP-821815-001C

Dip Card Reader

The Dip card reader is a manually operated device mounted on the fascia of the

system. The consumer inserts their ATM card into the slot and then promptly

removes the card to begin the transaction. The dip card reader can read magnetic

stripe cards and chip cards. The dip card reader cannot retract, capture, or retain

cards.

Refer to the Dip Card Reader (with chip, 123) Operating Guide

(TP-820814-001C) for more information.

Figure 2-8 Dip Card Reader

TP-821815-001C

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Diebold Nixdorf CS 7790 Operating instructions

Diebold Nixdorf CS 7790 Operating instructions

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