Diebold Nixdorf CS 5550 Operating instructions

Diebold Nixdorf CS 5550

Through-the-Wall Cash Dispenser

Operating Guide

TP-821765-001D PD 7332

October 2017

Document History

Document Number Date Remarks

TP-821765-001A 9/2014 Original Edition

TP-821765-001B 3/2016 Added information about the Diebold 5550 Through-the-Wall with

basic power system. Added idle power switch in Section 2.2.2.

Added basic power system feature in Figure 2-13.

TP-821765-001C 4/2017 Added Radio Interference Label and warning in Section 1.5.

TP-821765-001D 10/2017 Updated information about the enhanced biometric ﬁngerprint

reader. Updated the system name to Diebold Nixdorf CS 5500.

Updated all references of "terminal" to "system".

Copyright protection is claimed for each revision listed in the document history, as of the date indicated.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,

formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this

document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use

indicate any afﬁliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners

thereof.

This document contains proprietary information. If the document pages state the information is conﬁdential

(or words of similar import), then this document is intended solely for the use of the copyright owner's

employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this

information without the express written consent of the copyright owner are prohibited. This document should

be treated as conﬁdential material for security reasons. Any unauthorized disclosure or use of conﬁdential

material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be

punishable by ﬁne and imprisonment.

The information contained in this document is subject to change without notice. When using the document for system

implementation, please call your authorized sales or service representative for any applicable changes.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In

no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages

of any nature resulting from the use of information in this manual.

No part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or by any

means: electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the

copyright owner.

Your use of this document and/or any of the information contained herein constitutes your agreement to all of the

terms stated on this page.

Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,

organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address

correspondence to:

Diebold Nixdorf, Inc.

Att: Documentation Services 9-B-16

5995 Mayfair Road

North Canton, OH 44720

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TP-821765-001D

Contents

Section1 Introduction ............................................ 1-1

1.1 BeforePerformingMaintenanceProceduresontheCashDispenser .............. 1-1

1.2 MaintenanceTasks ....................................... 1-2

1.3 UsingthisManual ........................................ 1-2

1.4 ObservingSafetyPrecautions .................................. 1-3

1.5 RadioInterferenceLabel .................................... 1-5

1.6 Terminology ........................................... 1-5

Section2 CashDispenserDevices ...................................... 2-1

2.1 ConsumerInterface ....................................... 2-1

2.1.1 Access Points ...................................... 2-1

2.1.2 Lead-throughIndicators ................................ 2-4

2.2 TopChassisDevices ...................................... 2-5

2.2.1 DevicesUsedbytheConsumer ............................ 2-5

2.2.2 DevicesintheTopChassisUsedbytheOperator ................... 2-13

2.3 DevicesintheSafe ....................................... 2-22

2.3.1 Dispenser ........................................ 2-24

2.3.2 DivertCassetteandDivertBin ............................. 2-25

2.3.3 DispenseCassettes ................................... 2-26

2.3.4 SecureSafeDoorLock ................................. 2-27

2.3.5 AlarmsSensors ..................................... 2-29

2.3.6 SeismicDetectors ................................... 2-29

2.3.7 HeatThermostat .................................... 2-30

Section3 TopChassisandSafeMaintenance ................................ 3-1

3.1 CashDispenserandDeviceTouchPoints ........................... 3-2

3.2 OpeningtheTopChassis .................................... 3-3

3.3 OpeningtheSafeDoor ..................................... 3-4

3.3.1 OpeningtheMechanicalCombinationLocks(LaGard3390EX) ........... 3-7

3.3.2 OpeningtheComboGard6040ElectronicLock ................... 3-7

3.3.3 OpeningtheCencon®System2000GEN2ElectronicLock ............. 3-8

3.3.4 OpeningtheS&G6880Keylocks ........................... 3-10

3.3.5 OpeningtheLagard2270Keylocks .......................... 3-10

3.4 ClosingtheSafeDoor ...................................... 3-11

3.4.1 ClosingtheMechanicalCombinationLocks(LaGard3390EX) ........... 3-12

3.4.2 ClosingtheComboGard6040ElectronicLock .................... 3-12

3.4.3 ClosingtheCenconGEN2ElectronicLocks ..................... 3-13

3.4.4 ClosingtheS&G6880Keylocks ........................... 3-13

3.4.5 ClosingtheLagard2270Keylocks .......................... 3-14

3.5 AccessingModulesandComponentsintheCashDispenser .................. 3-14

3.5.1 AccessingtheDispenser ................................ 3-14

3.5.2 Accessing the Maintenance Keyboard, the Mouse and the Rear Operator Display . . 3-16

3.5.3 Accessing the Motorized Card Reader, the Receipt Printer and the Processor . . . . 3-16

AppendixARelatedDocumentation ...................................... A-1

AppendixBCleaningtheExterioroftheSystem ............................... B-1

Glossary .................................................. Glossary-1

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Figures

Figure1-1 DieboldNixdorfCS5550Through-the-wallCashDispenser .................. 1-1

Figure1-2 TaiwanClassALabel ...................................... 1-5

Figure2-1 FeaturesontheCashDispenserFascia ............................. 2-3

Figure2-2 Lead-throughIndicators ..................................... 2-4

Figure2-3 ConsumerDevicesintheTopChassis ............................. 2-6

Figure2-4 MotorizedCardReader ..................................... 2-7

Figure2-5 DipCardReader ......................................... 2-8

Figure2-6 ActiveEdgeCardReader .................................... 2-8

Figure2-7 ReceiptPrinter .......................................... 2-9

Figure2-8 FingerprintReaderandCover .................................. 2-10

Figure2-9 EnhancedBiometricFingerprintReaderModule(FB-MIFP00-000B) ............. 2-11

Figure2-10 2DBarcodeScanner ....................................... 2-12

Figure2-11 ContactlessCardReader .................................... 2-13

Figure2-12 TopChassisDevicesUsedbytheOperator ........................... 2-14

Figure 2-13 Top Chassis Devices Used by the Operator (with the conﬁguration of the basic power system) 2-16

Figure2-14 10.4-inchRearDisplaywithTouchScreen ........................... 2-18

Figure2-15 ActivCoreProcessorModule-ConsumerDisplay ........................ 2-19

Figure2-16 MaintenanceKeyboardandMouse ............................... 2-20

Figure2-17 JournalPrinter .......................................... 2-22

Figure2-18 SafeDevices ........................................... 2-23

Figure2-19 ActivDispense .......................................... 2-24

Figure2-20 Divert/RetractCassetteandDivertBin ............................. 2-25

Figure2-21 ActivDispenseCassettes ..................................... 2-26

Figure2-22 SafeDoorLocks ......................................... 2-28

Figure2-23 SeismicDetector ......................................... 2-29

Figure2-24 HeatThermostat ......................................... 2-30

Figure3-1 ExamplesofTouchPointsontheActivDispenseModule .................... 3-2

Figure3-2 OpeningtheTopChassis .................................... 3-3

Figure3-3 LocksandHandlesontheSafeDoor .............................. 3-4

Figure3-4 OpentheSafeDoor ....................................... 3-6

Figure3-5 OpeningtheMechanicalCombinationLock .......................... 3-7

Figure3-6 EnteringtheCombinationontheCencon®System2000GEN2 ................ 3-8

Figure3-7 OperatingtheCencon®System2000GEN2Lock ...................... 3-9

Figure3-8 OpeningtheS&G6880Keylock ................................ 3-10

Figure3-9 OpeningtheLagard2270Keylock ............................... 3-10

Figure3-10 ClosingtheSafeDoor ...................................... 3-11

Figure3-11 ClosingtheMechanicalCombinationLock ........................... 3-12

Figure3-12 ClosingtheCencon2000GEN2ElectronicLock ....................... 3-13

Figure3-13 ClosingtheS&G6880Keylock ................................. 3-13

Figure3-14 ClosingtheLagard2270Keylock ................................ 3-14

Figure3-15 AccessingtheDispenser ..................................... 3-15

Figure 3-16 Accessing the Motorized Card Reader, the Receipt Printer and the Processor ......... 3-17

Tables

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TP-821765-001D

Section 1

Introduction

The Diebold Nixdorf CS 5550 through-the-wall cash dispenser is an economical,

walk-up system that dispenses cash and transaction receipts. The cash dispenser

has a weather-resistant design and can be installed through an exterior wall in

locations such as bank buildings, public transportation terminals, department

stores, or work locations. Supplies are replenished and service procedures are

performed from the back of the system.

1.1 Before Performing Maintenance Procedures on the Cash Dispenser

The operator should be familiar with the following information before performing

the maintenance procedures in this manual:

• The features and equipment on your cash dispenser

• The maintenance option your institution has selected for its cash dispenser(s)

Figure 1-1 Diebold Nixdorf CS 5550 Through-the-wall Cash Dispenser

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Standard and Optional Equipment

The cash dispenser might not have all the features described in this manual. Refer

to the documents listed in Appendix A for information about speciﬁc equipment.

Maintenance Options

The institution can select one of several maintenance options. Determine

which option the institution has selected before servicing the cash dispenser.

The manager or supervisor assigned to the cash dispenser can provide this

information.

1.2 Maintenance Tasks

Maintenance keeps the cash dispenser operational on a day-to-day basis and

includes, but is not limited to, the following tasks:

• Retrieving jammed, retained or captured cards from the card reader.

• Replenishing printer paper, clearing paper jams and replacing printer

cartridges.

• Removing jammed cash from cash dispenser and cash acceptor modules.

1.3 Using this Manual

This manual provides the following information:

• A description of devices used in the cash dispenser (Section 2)

• Maintenance for the top chassis and safe (Section 3)

• Related documentation (Appendix A)

• Cleaning the exterior of the cash dispenser (Appendix B)

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1.4 Observing Safety Precautions

General Safety Precautions

Strictly observe the following safety precautions when performing maintenance

on the cash dispenser. By following these precautions, you can reduce the risk of

equipment damage, severe personal injury, or death.

You must observe the following precautions when performing

maintenance on the cash dispenser to avoid risk of death,

severe personal injury, or equipment damage:

• Do not wear loose clothing or jewelry that can become

caught in the equipment.

• Use caution to prevent long hair from getting caught in

the equipment.

• Never insert screwdrivers, pens, or other instruments

into any cash dispenser module or device (unless you are

expressly instructed to do so in this document). Severe

bodily injury, death from electrical shock, or equipment

damage can result.

• Always turn off the cash dispenser before removing or

installing modules.

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WarningandCautionLabels

The cash dispenser might have any of the warning or caution labels shown

below. Strictly observe the following safety concerns to reduce the risk of severe

personal injury, or death.

Label Deﬁnition Safety Concern

Electrical shock

hazard

An electrical shock hazard exists in the area

of the label. Do not remove covers. Remove

power before servicing.

Warning or danger

A personal injury can occur. Look for nearby

warning label (electrical shock, pinch point,

moving machinery, high temperature hazard)

or refer to the module or ATM operating

guideforthespeciﬁc hazard.

Pinch point

An area that can pinch (or cut) you exists in

the area of this label. Keep your hands and

ﬁngers clear of pinch points.

Moving machinery

hazard

Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism

are present in the area of this label. Keep

clothing, hair, skin, and jewelry out of the

mechanism.

High temperature

hazard

High temperatures that can cause pain or

burns are present in the area of this label.

Do not touch until cooled.

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1.5 Radio Interference Label

This is a class A product. In a domestic environment this

product may cause radio interference, in which case the user

may be required to take adequate measures.

A warning label (see Figure 1-2) is included on ATMs available in Taiwan to

meet Taiwan Class A regulatory requirements for radio frequency interference.

Figure 1-2 Taiwan Class A Label

1.6 Terminology

This document uses the following terminology:

•Cash dispenser refers to the complete Diebold Nixdorf CS 5550

through-the-wall cash dispenser.

•Note(s) refers to documents of monetary value that are stored in the cassettes

and dispensed from the dispenser.

•Consumer refers to any person who uses the cash dispenser to conduct

transactions.

•Device refers to the electrical and mechanical components in the cash

dispenser.

•Dispenser refers to the module that takes media from the cassettes and

transports it through a slot in the fascia to the consumer.

•Fascia refers to the front of the cash dispenser, including the area where

the consumer conducts transactions.

•Institution refers to the bank or business that has purchased the cash

dispenser.

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TP-821765-001D

•Maintenance refers to the routine tasks performed by the operator to keep

the cash dispenser operational.

•Media is a generic term that refers to any type of document (such as a bank

note, ticket, coupon, etc.) that is stored in the cassettes and dispensed from

the dispenser.

•Module refers to the major electro-mechanical devices that are installed in

the cash dispenser, such as displays, printers, and dispensers.

•Operator refers to a person who performs routine maintenance tasks, such

as replenishing supplies. An operator might also resolve certain problems,

such as removing paper jams.

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Section 2

Cash Dispenser Devices

This section describes the devices available in the cash dispenser. Refer to the

documents listed in Appendix A for more information about devices.

The cash dispenser might not have all the devices described in this section. Some

devices are optional or are mutually exclusive and cannot be used with other

devices.

2.1 Consumer Interface

The consumer selects transactions, speciﬁes amounts, receives dispensable media

and receipts, and requests information through the consumer interface.

2.1.1 Access Points

Labels next to many of the devices provide icons that show how to use the device

and lighted indicators guide the consumer through the transaction sequence. The

consumer interface could have the following features and access points.

Fascia Lighting

A light near the top of the fascia illuminates the fascia. An optional lighted

signage panel with an exterior ﬂuorescent light and cover can be mounted on

top of the fascia.

Fascia Mirror

Convex mirrors at the top of the fascia help consumers monitor their surroundings

while they use the cash dispenser.

Camera Window

The fascia contains windows for an optional camera for the cash pocket and

an optional camera security system.

MotorizedCardReaderSlot

To use the motorized card reader, the consumer inserts an ATM card into the card

reader slot. The card reader automatically pulls the card into the cash dispenser

and returns the card when the transaction is completed.

Dip Card Reader

The dip card reader is a manually operated device mounted directly to the fascia.

The consumer inserts an ATM card in the card slot and then removes the card

to begin the transaction. The dip card reader can read magnetic stripe cards and

memory chip cards. The dip card reader cannot retract, capture, or retain cards.

Fingerprint Reader (optional)

The ﬁngerprint reader is mounted on the bezel of the enhanced encrypting PIN

pad. The reader automatically scans the ﬁngerprint when the consumer places

his ﬁnger on the window. A red ﬂash indicates that an image of the ﬁngerprint

has been captured. The scanned data is encrypted before it is sent via the USB

interface.

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TP-821765-001D

Enhanced Biometric Fingerprint Reader (optional)

The enhanced biometric ﬁngerprint reader is mounted on the bezel of the

enhanced encrypting PIN pad and uses active tamper detection. The reader

automatically scans the ﬁngerprint when the consumer places their ﬁnger on the

window of the reader. The scanned data is hardware encrypted before being

sent to the processor.

Consumer Keypad

During the transaction sequence the cash dispenser prompts the consumer to

enter information on the keypad, which uses an integrated security module and

encrypting PIN pad technology to secure the transaction information.

Function Keypads

The consumer can use the four function keys on each side of the consumer

display to make selections on the consumer display.

Speakers

Speakers in the top of the fascia alert consumers to transaction sequences.

Consumer Display

The consumer display is a monitor screen used by the consumer to perform

transactions.

Printer Slot

At the end of a transaction, the consumer receives a printed receipt through the

printer slot.

Dispenser Slot

Bank notes and other media are presented to the consumer through the dispenser

slot.

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TP-821765-001D

1Fasciamirror 10 Enhanced biometric ﬁngerprint reader

2Speakers 11 Dip card reader slot

3 Fascia task light 12 Camera window for the cash pocket camera

4Camera window for the environmental camera 13 Active edge reader slot

5Camera window for the counting camera 14 Dispenser slot

6ActivCore processor- consumer display 15 Printer slot

7Function keys 16 2D bar code scanner

8 Headphone jack 17 Consumer keypad

9 Motorized card reader slot 18 Contactless card reader

10 Fingerprint reader 19 Camera window for the face camera

Figure 2-1 Features on the Cash Dispenser Fascia

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2.1.2 Lead-through Indicators

Green indicators (Figure 2-2) on the fascia blink to call attention to the next step

in the sequence. The indicators are located next to the following modules:

• Dip card reader or motorized card reader

•Dispenser

• Receipt printer

1Lead-

through indicator example

2 Dip card reader lead-through indicator

3 Motorized card reader lead-through indicator

4Acti

ve edge card reader indicator

5Dispenser lead-through indicator

6 Receipt printer lead-through indicator

Figure 2-2 Lead-through Indicators

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2.2 Top Chassis Devices

This section describes the devices in the top chassis:

• Devices used by the consumer (Section 2.2.1)

• Devices used by the operator (Section 2.2.2)

2.2.1 Devices Used by the Consumer

The following devices are used by the consumer:

• All-in-one module - the consumer display

• Motorized card reader or dip card reader or active edge card reader

• Graphical receipt printer

• 2D Barcode scanner (optional)

• Fingerprint reader (optional)

• Enhanced biometric ﬁngerprint reader (optional)

• Contactless card reader (optional)

These devices shown in Figure 2-3 is described in the rest of this section.

Refer to Section 2.1.1, Figure 2-1 for information about additional devices.

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TP-821765-001D

1One-sided graphical thermal receipt printer

2 Journal printer

3Motor

ized card reader

4Active edge card reader (optional)

5Dip card reader

6Enhanced biometric ﬁngerprint reader (optional)

7Fingerprint reader (optional)

82D Barcode Scanner

9Contactless card reader (optional)

Figure 2-3 Consumer Devices in the Top Chassis

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Motorized Card Reader

The motorized card reader (Figure 2-4) reads and writes magnetic stripe cards

and memory chip cards (smart or memory cards compliant with ISO 7816). The

card reader reads and writes tracks 1, 2, and 3 (or any combination of tracks 1,

2, and 3) on magnetic stripe cards. To minimize errors, the card is held in the

transport and the card reader can read tracks with errors again. A gate prevents

cards without chips or cards without track 2 from entering the card reader. The

gate also prevents the card being inserted incorrectly.

The card reader has an anti-skimming sensor to identify fraudulent card reader

devices. CIM86 is an available option with the reader.

The card reader has either an open bin or a locked bin to hold retained cards, both

bins hold cards that are not returned to consumers. A card may be retained for

the following reasons:

• The network commands the cash dispenser to retain the card.

• The card cannot physically be returned.

• The consumer fails to take the card within the time allowed after the

transaction session ended.

• A power failure occurs while the card is in the card reader, and the option

to return the card on power failure is not present.

Refer to the Motorized Card Reader (with chip, 123) Operating Guide

(TP-820815-001C) for more information.

Figure 2-4 Motorized Card Reader

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TP-821765-001D

Dip Card Reader

The dip card reader (Figure 2-5) is a manually operated device mounted on the

fascia. The consumer inserts an ATM card in the card slot and then removes

the card to begin the transaction. The dip card reader can read magnetic stripe

cards and memory chip cards. The dip card reader cannot retract, capture, or

retain cards.

Refer to the Dip Card Reader (with chip, 123) Operating Guide

(TP-820814-001C) for more information.

Figure 2-5 Dip Card Reader

ActiveEdge Card Reader (optional)

An optional ActiveEdge card reader is available. The card is inserted long

edge ﬁrst in this reader. Jitter and Advanced Skimming Detection/Prevention is

required.

Figure 2-6 Active Edge Card Reader

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Graphical Receipt Printer (80 millimetres, 3.2 inches)

The receipt printer (Figure 2-7) prints a receipt of the transaction. The transaction

information can include the consumer's name, the amount of withdrawals,

deposits or transfers, the ATM number and location, and other information.

The receipt printer uses rolled paper 80 millimetres (3.2 inches) wide and up to

254 mm (10.0 inches) in diameter. The receipt printer has a minimum length of

3 inches and a maximum length of 6 inches, the length of the receipt can be

programmed according to the needs of the institution. Black marks on the receipt

paper are used to determine the top of the form.

Refer to the One-sided Graphical Thermal Receipt Printer (49-240508-000A)

Operating Guide (TP-821718-001A) for more information.

Figure 2-7 Receipt Printer

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Fingerprint Reader (optional)

The ﬁngerprint reader option uses optical scanning technology to obtain a

high-quality image from a large capture area. The reader also offers placement

illumination lights that help the user to locate the module.

The ﬁngerprint reader has the following features:

•BlueLED

• High-quality image

• Resistant to electrostatic discharge

• Fingerprint data is encrypted

•Counterfeitﬁnger rejection

Figure 2-8 Fingerprint Reader and Cover

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TP-821765-001D

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Diebold Nixdorf CS 5550 Operating instructions

Diebold Nixdorf CS 5550 Operating instructions

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