Diebold Nixdorf CS 5550 Operating instructions

Category
Cash registers
Type
Operating instructions
Diebold Nixdorf CS 5550
Through-the-Wall Cash Dispenser
Operating Guide
TP-821765-001D PD 7332
October 2017
Document History
Document Number Date Remarks
TP-821765-001A 9/2014 Original Edition
TP-821765-001B 3/2016 Added information about the Diebold 5550 Through-the-Wall with
basic power system. Added idle power switch in Section 2.2.2.
Added basic power system feature in Figure 2-13.
TP-821765-001C 4/2017 Added Radio Interference Label and warning in Section 1.5.
TP-821765-001D 10/2017 Updated information about the enhanced biometric ngerprint
reader. Updated the system name to Diebold Nixdorf CS 5500.
Updated all references of "terminal" to "system".
Copyright protection is claimed for each revision listed in the document history, as of the date indicated.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,
formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this
document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use
indicate any afliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners
thereof.
This document contains proprietary information. If the document pages state the information is condential
(or words of similar import), then this document is intended solely for the use of the copyright owner's
employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this
information without the express written consent of the copyright owner are prohibited. This document should
be treated as condential material for security reasons. Any unauthorized disclosure or use of condential
material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be
punishable by ne and imprisonment.
The information contained in this document is subject to change without notice. When using the document for system
implementation, please call your authorized sales or service representative for any applicable changes.
This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In
no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages
of any nature resulting from the use of information in this manual.
No part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means: electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the
copyright owner.
Your use of this document and/or any of the information contained herein constitutes your agreement to all of the
terms stated on this page.
Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,
organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address
correspondence to:
Diebold Nixdorf, Inc.
Att: Documentation Services 9-B-16
5995 Mayfair Road
North Canton, OH 44720
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TP-821765-001D
Contents
Section1 Introduction ............................................ 1-1
1.1 BeforePerformingMaintenanceProceduresontheCashDispenser .............. 1-1
1.2 MaintenanceTasks ....................................... 1-2
1.3 UsingthisManual ........................................ 1-2
1.4 ObservingSafetyPrecautions .................................. 1-3
1.5 RadioInterferenceLabel .................................... 1-5
1.6 Terminology ........................................... 1-5
Section2 CashDispenserDevices ...................................... 2-1
2.1 ConsumerInterface ....................................... 2-1
2.1.1 Access Points ...................................... 2-1
2.1.2 Lead-throughIndicators ................................ 2-4
2.2 TopChassisDevices ...................................... 2-5
2.2.1 DevicesUsedbytheConsumer ............................ 2-5
2.2.2 DevicesintheTopChassisUsedbytheOperator ................... 2-13
2.3 DevicesintheSafe ....................................... 2-22
2.3.1 Dispenser ........................................ 2-24
2.3.2 DivertCassetteandDivertBin ............................. 2-25
2.3.3 DispenseCassettes ................................... 2-26
2.3.4 SecureSafeDoorLock ................................. 2-27
2.3.5 AlarmsSensors ..................................... 2-29
2.3.6 SeismicDetectors ................................... 2-29
2.3.7 HeatThermostat .................................... 2-30
Section3 TopChassisandSafeMaintenance ................................ 3-1
3.1 CashDispenserandDeviceTouchPoints ........................... 3-2
3.2 OpeningtheTopChassis .................................... 3-3
3.3 OpeningtheSafeDoor ..................................... 3-4
3.3.1 OpeningtheMechanicalCombinationLocks(LaGard3390EX) ........... 3-7
3.3.2 OpeningtheComboGard6040ElectronicLock ................... 3-7
3.3.3 OpeningtheCencon®System2000GEN2ElectronicLock ............. 3-8
3.3.4 OpeningtheS&G6880Keylocks ........................... 3-10
3.3.5 OpeningtheLagard2270Keylocks .......................... 3-10
3.4 ClosingtheSafeDoor ...................................... 3-11
3.4.1 ClosingtheMechanicalCombinationLocks(LaGard3390EX) ........... 3-12
3.4.2 ClosingtheComboGard6040ElectronicLock .................... 3-12
3.4.3 ClosingtheCenconGEN2ElectronicLocks ..................... 3-13
3.4.4 ClosingtheS&G6880Keylocks ........................... 3-13
3.4.5 ClosingtheLagard2270Keylocks .......................... 3-14
3.5 AccessingModulesandComponentsintheCashDispenser .................. 3-14
3.5.1 AccessingtheDispenser ................................ 3-14
3.5.2 Accessing the Maintenance Keyboard, the Mouse and the Rear Operator Display . . 3-16
3.5.3 Accessing the Motorized Card Reader, the Receipt Printer and the Processor . . . . 3-16
AppendixARelatedDocumentation ...................................... A-1
AppendixBCleaningtheExterioroftheSystem ............................... B-1
Glossary .................................................. Glossary-1
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TP-821765-001D
Figures
Figure1-1 DieboldNixdorfCS5550Through-the-wallCashDispenser .................. 1-1
Figure1-2 TaiwanClassALabel ...................................... 1-5
Figure2-1 FeaturesontheCashDispenserFascia ............................. 2-3
Figure2-2 Lead-throughIndicators ..................................... 2-4
Figure2-3 ConsumerDevicesintheTopChassis ............................. 2-6
Figure2-4 MotorizedCardReader ..................................... 2-7
Figure2-5 DipCardReader ......................................... 2-8
Figure2-6 ActiveEdgeCardReader .................................... 2-8
Figure2-7 ReceiptPrinter .......................................... 2-9
Figure2-8 FingerprintReaderandCover .................................. 2-10
Figure2-9 EnhancedBiometricFingerprintReaderModule(FB-MIFP00-000B) ............. 2-11
Figure2-10 2DBarcodeScanner ....................................... 2-12
Figure2-11 ContactlessCardReader .................................... 2-13
Figure2-12 TopChassisDevicesUsedbytheOperator ........................... 2-14
Figure 2-13 Top Chassis Devices Used by the Operator (with the conguration of the basic power system) 2-16
Figure2-14 10.4-inchRearDisplaywithTouchScreen ........................... 2-18
Figure2-15 ActivCoreProcessorModule-ConsumerDisplay ........................ 2-19
Figure2-16 MaintenanceKeyboardandMouse ............................... 2-20
Figure2-17 JournalPrinter .......................................... 2-22
Figure2-18 SafeDevices ........................................... 2-23
Figure2-19 ActivDispense .......................................... 2-24
Figure2-20 Divert/RetractCassetteandDivertBin ............................. 2-25
Figure2-21 ActivDispenseCassettes ..................................... 2-26
Figure2-22 SafeDoorLocks ......................................... 2-28
Figure2-23 SeismicDetector ......................................... 2-29
Figure2-24 HeatThermostat ......................................... 2-30
Figure3-1 ExamplesofTouchPointsontheActivDispenseModule .................... 3-2
Figure3-2 OpeningtheTopChassis .................................... 3-3
Figure3-3 LocksandHandlesontheSafeDoor .............................. 3-4
Figure3-4 OpentheSafeDoor ....................................... 3-6
Figure3-5 OpeningtheMechanicalCombinationLock .......................... 3-7
Figure3-6 EnteringtheCombinationontheCencon®System2000GEN2 ................ 3-8
Figure3-7 OperatingtheCencon®System2000GEN2Lock ...................... 3-9
Figure3-8 OpeningtheS&G6880Keylock ................................ 3-10
Figure3-9 OpeningtheLagard2270Keylock ............................... 3-10
Figure3-10 ClosingtheSafeDoor ...................................... 3-11
Figure3-11 ClosingtheMechanicalCombinationLock ........................... 3-12
Figure3-12 ClosingtheCencon2000GEN2ElectronicLock ....................... 3-13
Figure3-13 ClosingtheS&G6880Keylock ................................. 3-13
Figure3-14 ClosingtheLagard2270Keylock ................................ 3-14
Figure3-15 AccessingtheDispenser ..................................... 3-15
Figure 3-16 Accessing the Motorized Card Reader, the Receipt Printer and the Processor ......... 3-17
Tables
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TP-821765-001D
Section 1
Introduction
The Diebold Nixdorf CS 5550 through-the-wall cash dispenser is an economical,
walk-up system that dispenses cash and transaction receipts. The cash dispenser
has a weather-resistant design and can be installed through an exterior wall in
locations such as bank buildings, public transportation terminals, department
stores, or work locations. Supplies are replenished and service procedures are
performed from the back of the system.
1.1 Before Performing Maintenance Procedures on the Cash Dispenser
The operator should be familiar with the following information before performing
the maintenance procedures in this manual:
The features and equipment on your cash dispenser
The maintenance option your institution has selected for its cash dispenser(s)
Figure 1-1 Diebold Nixdorf CS 5550 Through-the-wall Cash Dispenser
1-1
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TP-821765-001D
Standard and Optional Equipment
The cash dispenser might not have all the features described in this manual. Refer
to the documents listed in Appendix A for information about specic equipment.
Maintenance Options
The institution can select one of several maintenance options. Determine
which option the institution has selected before servicing the cash dispenser.
The manager or supervisor assigned to the cash dispenser can provide this
information.
1.2 Maintenance Tasks
Maintenance keeps the cash dispenser operational on a day-to-day basis and
includes, but is not limited to, the following tasks:
Retrieving jammed, retained or captured cards from the card reader.
Replenishing printer paper, clearing paper jams and replacing printer
cartridges.
Removing jammed cash from cash dispenser and cash acceptor modules.
1.3 Using this Manual
This manual provides the following information:
A description of devices used in the cash dispenser (Section 2)
Maintenance for the top chassis and safe (Section 3)
Related documentation (Appendix A)
Cleaning the exterior of the cash dispenser (Appendix B)
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1.4 Observing Safety Precautions
General Safety Precautions
Strictly observe the following safety precautions when performing maintenance
on the cash dispenser. By following these precautions, you can reduce the risk of
equipment damage, severe personal injury, or death.
You must observe the following precautions when performing
maintenance on the cash dispenser to avoid risk of death,
severe personal injury, or equipment damage:
Do not wear loose clothing or jewelry that can become
caught in the equipment.
Use caution to prevent long hair from getting caught in
the equipment.
Never insert screwdrivers, pens, or other instruments
into any cash dispenser module or device (unless you are
expressly instructed to do so in this document). Severe
bodily injury, death from electrical shock, or equipment
damage can result.
Always turn off the cash dispenser before removing or
installing modules.
1-3
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WarningandCautionLabels
The cash dispenser might have any of the warning or caution labels shown
below. Strictly observe the following safety concerns to reduce the risk of severe
personal injury, or death.
Label Denition Safety Concern
Electrical shock
hazard
An electrical shock hazard exists in the area
of the label. Do not remove covers. Remove
power before servicing.
Warning or danger
A personal injury can occur. Look for nearby
warning label (electrical shock, pinch point,
moving machinery, high temperature hazard)
or refer to the module or ATM operating
guideforthespecic hazard.
Pinch point
An area that can pinch (or cut) you exists in
the area of this label. Keep your hands and
ngers clear of pinch points.
Moving machinery
hazard
Moving parts that can snag or pull clothing,
hair, skin, or jewelry into the mechanism
are present in the area of this label. Keep
clothing, hair, skin, and jewelry out of the
mechanism.
High temperature
hazard
High temperatures that can cause pain or
burns are present in the area of this label.
Do not touch until cooled.
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1.5 Radio Interference Label
This is a class A product. In a domestic environment this
product may cause radio interference, in which case the user
may be required to take adequate measures.
A warning label (see Figure 1-2) is included on ATMs available in Taiwan to
meet Taiwan Class A regulatory requirements for radio frequency interference.
Figure 1-2 Taiwan Class A Label
1.6 Terminology
This document uses the following terminology:
Cash dispenser refers to the complete Diebold Nixdorf CS 5550
through-the-wall cash dispenser.
Note(s) refers to documents of monetary value that are stored in the cassettes
and dispensed from the dispenser.
Consumer refers to any person who uses the cash dispenser to conduct
transactions.
Device refers to the electrical and mechanical components in the cash
dispenser.
Dispenser refers to the module that takes media from the cassettes and
transports it through a slot in the fascia to the consumer.
Fascia refers to the front of the cash dispenser, including the area where
the consumer conducts transactions.
Institution refers to the bank or business that has purchased the cash
dispenser.
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TP-821765-001D
Maintenance refers to the routine tasks performed by the operator to keep
the cash dispenser operational.
Media is a generic term that refers to any type of document (such as a bank
note, ticket, coupon, etc.) that is stored in the cassettes and dispensed from
the dispenser.
Module refers to the major electro-mechanical devices that are installed in
the cash dispenser, such as displays, printers, and dispensers.
Operator refers to a person who performs routine maintenance tasks, such
as replenishing supplies. An operator might also resolve certain problems,
such as removing paper jams.
1-6
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Section 2
Cash Dispenser Devices
This section describes the devices available in the cash dispenser. Refer to the
documents listed in Appendix A for more information about devices.
The cash dispenser might not have all the devices described in this section. Some
devices are optional or are mutually exclusive and cannot be used with other
devices.
2.1 Consumer Interface
The consumer selects transactions, species amounts, receives dispensable media
and receipts, and requests information through the consumer interface.
2.1.1 Access Points
Labels next to many of the devices provide icons that show how to use the device
and lighted indicators guide the consumer through the transaction sequence. The
consumer interface could have the following features and access points.
Fascia Lighting
A light near the top of the fascia illuminates the fascia. An optional lighted
signage panel with an exterior uorescent light and cover can be mounted on
top of the fascia.
Fascia Mirror
Convex mirrors at the top of the fascia help consumers monitor their surroundings
while they use the cash dispenser.
Camera Window
The fascia contains windows for an optional camera for the cash pocket and
an optional camera security system.
MotorizedCardReaderSlot
To use the motorized card reader, the consumer inserts an ATM card into the card
reader slot. The card reader automatically pulls the card into the cash dispenser
and returns the card when the transaction is completed.
Dip Card Reader
The dip card reader is a manually operated device mounted directly to the fascia.
The consumer inserts an ATM card in the card slot and then removes the card
to begin the transaction. The dip card reader can read magnetic stripe cards and
memory chip cards. The dip card reader cannot retract, capture, or retain cards.
Fingerprint Reader (optional)
The ngerprint reader is mounted on the bezel of the enhanced encrypting PIN
pad. The reader automatically scans the ngerprint when the consumer places
his nger on the window. A red ash indicates that an image of the ngerprint
has been captured. The scanned data is encrypted before it is sent via the USB
interface.
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TP-821765-001D
Enhanced Biometric Fingerprint Reader (optional)
The enhanced biometric ngerprint reader is mounted on the bezel of the
enhanced encrypting PIN pad and uses active tamper detection. The reader
automatically scans the ngerprint when the consumer places their nger on the
window of the reader. The scanned data is hardware encrypted before being
sent to the processor.
Consumer Keypad
During the transaction sequence the cash dispenser prompts the consumer to
enter information on the keypad, which uses an integrated security module and
encrypting PIN pad technology to secure the transaction information.
Function Keypads
The consumer can use the four function keys on each side of the consumer
display to make selections on the consumer display.
Speakers
Speakers in the top of the fascia alert consumers to transaction sequences.
Consumer Display
The consumer display is a monitor screen used by the consumer to perform
transactions.
Printer Slot
At the end of a transaction, the consumer receives a printed receipt through the
printer slot.
Dispenser Slot
Bank notes and other media are presented to the consumer through the dispenser
slot.
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1Fasciamirror 10 Enhanced biometric ngerprint reader
2Speakers 11 Dip card reader slot
3 Fascia task light 12 Camera window for the cash pocket camera
4Camera window for the environmental camera 13 Active edge reader slot
5Camera window for the counting camera 14 Dispenser slot
6ActivCore processor- consumer display 15 Printer slot
7Function keys 16 2D bar code scanner
8 Headphone jack 17 Consumer keypad
9 Motorized card reader slot 18 Contactless card reader
10 Fingerprint reader 19 Camera window for the face camera
Figure 2-1 Features on the Cash Dispenser Fascia
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2.1.2 Lead-through Indicators
Green indicators (Figure 2-2) on the fascia blink to call attention to the next step
in the sequence. The indicators are located next to the following modules:
Dip card reader or motorized card reader
•Dispenser
Receipt printer
1Lead-
through indicator example
2 Dip card reader lead-through indicator
3 Motorized card reader lead-through indicator
4Acti
ve edge card reader indicator
5Dispenser lead-through indicator
6 Receipt printer lead-through indicator
Figure 2-2 Lead-through Indicators
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TP-821765-001D
2.2 Top Chassis Devices
This section describes the devices in the top chassis:
Devices used by the consumer (Section 2.2.1)
Devices used by the operator (Section 2.2.2)
2.2.1 Devices Used by the Consumer
The following devices are used by the consumer:
All-in-one module - the consumer display
Motorized card reader or dip card reader or active edge card reader
Graphical receipt printer
2D Barcode scanner (optional)
Fingerprint reader (optional)
Enhanced biometric ngerprint reader (optional)
Contactless card reader (optional)
These devices shown in Figure 2-3 is described in the rest of this section.
Refer to Section 2.1.1, Figure 2-1 for information about additional devices.
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TP-821765-001D
1One-sided graphical thermal receipt printer
2 Journal printer
3Motor
ized card reader
4Active edge card reader (optional)
5Dip card reader
6Enhanced biometric ngerprint reader (optional)
7Fingerprint reader (optional)
82D Barcode Scanner
9Contactless card reader (optional)
Figure 2-3 Consumer Devices in the Top Chassis
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TP-821765-001D
Motorized Card Reader
The motorized card reader (Figure 2-4) reads and writes magnetic stripe cards
and memory chip cards (smart or memory cards compliant with ISO 7816). The
card reader reads and writes tracks 1, 2, and 3 (or any combination of tracks 1,
2, and 3) on magnetic stripe cards. To minimize errors, the card is held in the
transport and the card reader can read tracks with errors again. A gate prevents
cards without chips or cards without track 2 from entering the card reader. The
gate also prevents the card being inserted incorrectly.
The card reader has an anti-skimming sensor to identify fraudulent card reader
devices. CIM86 is an available option with the reader.
The card reader has either an open bin or a locked bin to hold retained cards, both
bins hold cards that are not returned to consumers. A card may be retained for
the following reasons:
The network commands the cash dispenser to retain the card.
The card cannot physically be returned.
The consumer fails to take the card within the time allowed after the
transaction session ended.
A power failure occurs while the card is in the card reader, and the option
to return the card on power failure is not present.
Refer to the Motorized Card Reader (with chip, 123) Operating Guide
(TP-820815-001C) for more information.
Figure 2-4 Motorized Card Reader
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TP-821765-001D
Dip Card Reader
The dip card reader (Figure 2-5) is a manually operated device mounted on the
fascia. The consumer inserts an ATM card in the card slot and then removes
the card to begin the transaction. The dip card reader can read magnetic stripe
cards and memory chip cards. The dip card reader cannot retract, capture, or
retain cards.
Refer to the Dip Card Reader (with chip, 123) Operating Guide
(TP-820814-001C) for more information.
Figure 2-5 Dip Card Reader
ActiveEdge Card Reader (optional)
An optional ActiveEdge card reader is available. The card is inserted long
edge rst in this reader. Jitter and Advanced Skimming Detection/Prevention is
required.
Figure 2-6 Active Edge Card Reader
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TP-821765-001D
Graphical Receipt Printer (80 millimetres, 3.2 inches)
The receipt printer (Figure 2-7) prints a receipt of the transaction. The transaction
information can include the consumer's name, the amount of withdrawals,
deposits or transfers, the ATM number and location, and other information.
The receipt printer uses rolled paper 80 millimetres (3.2 inches) wide and up to
254 mm (10.0 inches) in diameter. The receipt printer has a minimum length of
3 inches and a maximum length of 6 inches, the length of the receipt can be
programmed according to the needs of the institution. Black marks on the receipt
paper are used to determine the top of the form.
Refer to the One-sided Graphical Thermal Receipt Printer (49-240508-000A)
Operating Guide (TP-821718-001A) for more information.
Figure 2-7 Receipt Printer
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TP-821765-001D
Fingerprint Reader (optional)
The ngerprint reader option uses optical scanning technology to obtain a
high-quality image from a large capture area. The reader also offers placement
illumination lights that help the user to locate the module.
The ngerprint reader has the following features:
•BlueLED
High-quality image
Resistant to electrostatic discharge
Fingerprint data is encrypted
•Counterfeitnger rejection
Figure 2-8 Fingerprint Reader and Cover
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Diebold Nixdorf CS 5550 Operating instructions

Category
Cash registers
Type
Operating instructions

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