Diebold Nixdorf CS 7780 Operating instructions

Category
Cash registers
Type
Operating instructions
Diebold Nixdorf CS 7780
Through-the-Wall Drive-up System
Operating Guide
TP-821813-001B PD 7516
April 2020
Document History
Document Number Date Remarks
TP-821813-001A 7/2015 Original edition
TP-821813-001B 3/2017 Added Radio Interference Label and warning
inSection 1.5.
TP-821813-001C 4/2020 Updated title of document to Diebold Nixdorf CS 7780
Copyright protection is claimed for each revision listed in the document history, as of the date indicated.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,
formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this
document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use
indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners
thereof.
This document contains proprietary information. If the document pages state the information is confidential
(or words of similar import), then this document is intended solely for the use of the copyright owner's
employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this
information without the express written consent of the copyright owner are prohibited. This document should
be treated as confidential material for security reasons. Any unauthorized disclosure or use of confidential
material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be
punishable by fine and imprisonment.
The information contained in this document is subject to change without notice. When using the document for system
implementation, please call your authorized sales or service representative for any applicable changes.
This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In
no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages
of any nature resulting from the use of information in this manual.
No part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
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Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,
organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address
correspondence to:
Diebold Nixdorf, Inc.
Att: Documentation Services 9-B-16
5995 Mayfair Road
North Canton, OH 44720
ii Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
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TP-821813-001B
Contents
Section1 Introduction ............................................1-1
1.1 BeforePerformingMaintenanceProceduresontheTerminal ................. 1-2
1.2 MaintenanceTasks ....................................... 1-2
1.3 UsingthisManual ........................................ 1-2
1.4 ObservingSafetyPrecautions .................................. 1-2
1.5 RadioInterferenceLabel .................................... 1-4
1.6 Terminology ........................................... 1-5
1.7 DeviceUsage .......................................... 1-6
Section2 TerminalDevices .........................................2-1
2.1 ConsumerInterface ....................................... 2-1
2.2 Fascia .............................................. 2-1
2.3 UpperChassis .......................................... 2-13
2.4 DevicesLocatedintheSafe .................................. 2-25
2.4.1 ActivCashDispenser .................................. 2-27
2.4.2 ActivCashDivert/RetractCassetteandDivertBin .................. 2-29
2.4.3 ActivCashDispenseCassettes ............................. 2-30
2.4.4 ActivMediaCassetteUnit ............................... 2-32
2.4.5 ActivMediaRetractCassette .............................. 2-32
2.4.6 ActivMediaDepositCassettes ............................. 2-33
2.4.7 SafeLock ........................................ 2-34
2.4.8 TerminalSwitches ................................... 2-34
2.4.9 AlarmSensors ..................................... 2-34
2.4.10 SeismicDetectors ................................... 2-34
2.4.11 ThirdPartyAlarms ................................... 2-34
2.4.12 HeatThermostat .................................... 2-35
Section3 AccessingtheUpperChassisandSafe .............................. 3-1
3.1 SwitchingtheTerminaltoMaintenanceMode ......................... 3-2
3.2 AccessingtheUpperChassis .................................. 3-2
3.2.1 OpeningtheUpperChassisRearDoor ........................ 3-2
3.2.2 ClosingtheUpperChassisRearDoor ......................... 3-4
3.3 TerminalandDeviceTouchPoints ............................... 3-5
3.4 AccessingtheRearServiceDisplay .............................. 3-8
3.5 AccessingtheActivCashDispenser .............................. 3-10
3.6 AccessingtheActivMediaCassetteUnit ............................ 3-12
3.7 AccessingtheActivMediaHeadUnit ............................. 3-14
3.8 Accessing the Card Reader and the Receipt Printer . . .................... 3-16
3.9 AccessingtheCoinDispenser ................................. 3-18
3.10 AccessingtheSafe ....................................... 3-20
3.11 Opening and Closing Safe Doors with Electronic Combination Locks . . . ......... 3-21
3.11.1 OpeningtheSafeDoor ................................. 3-21
3.11.2 ClosingtheSafeDoor ................................. 3-23
3.12 Opening and Closing Safe Doors with Mechanical Combination Locks . . . ......... 3-25
3.12.1 OpeningtheSafeDoor ................................. 3-25
3.12.2 ClosingtheSafeDoor ................................. 3-27
AppendixARelatedDocumentation ...................................... A-1
AppendixBCleaningtheExterioroftheterminal ............................... B-1
iii
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TP-821813-001B
Figures
Figure1-1 CS7780Through-the-WallDrive-upTerminal ......................... 1-1
Figure1-2 TaiwanClassALabel ......................................1-5
Figure2-1 ModulesandDevicesMountedontheFascia .......................... 2-2
Figure2-2 Camera .............................................. 2-4
Figure2-3 ConsumerDisplay ........................................2-5
Figure2-4 EncryptingPINPad(EPP7) ................................... 2-6
Figure2-5 GuideLights ........................................... 2-7
Figure2-6 IdenticationCardScanner ................................... 2-8
Figure2-7 ActivEdgeCardReader ..................................... 2-9
Figure2-8 DipCardReader ......................................... 2-10
Figure2-9 MotorizedCardReader ..................................... 2-11
Figure2-10 NFCContactlessCardReader .................................. 2-12
Figure2-11 UpperChassisDevices ..................................... 2-14
Figure2-12 ActivCashShuttleTracks .................................... 2-15
Figure2-13 ActivMediaDepositor ...................................... 2-16
Figure2-14 CoinDispenser .......................................... 2-17
Figure2-15 JournalPrinter .......................................... 2-18
Figure2-16 80mmReceiptPrinter ...................................... 2-19
Figure2-17 LocationoftheLocalAccessKeypad .............................. 2-20
Figure2-18 RearServiceDisplay ....................................... 2-21
Figure2-19 Heater .............................................. 2-22
Figure2-20 UpperControlCard ....................................... 2-23
Figure2-21 DevicesLocatedintheSafe ................................... 2-26
Figure2-22 ActivCashDispenser ....................................... 2-27
Figure2-23 ActivCashDispenser ....................................... 2-28
Figure2-24 DivertCassetteTypes ...................................... 2-29
Figure2-25 DispenseCassettes ........................................ 2-31
Figure2-26 RetractCassette ......................................... 2-32
Figure2-27 DepositCassettes ........................................ 2-33
Figure3-1 OpeningtheUpperChassisRearDoor ............................. 3-3
Figure3-2 ClosingtheUpperChassisRearDoor .............................. 3-4
Figure3-3 UpperChassisTouchPoints ................................... 3-5
Figure3-4 SafeTouchPoints ........................................3-7
Figure3-5 AccessingtheRearServiceDisplay ............................... 3-9
Figure3-6 AccessingtheActivCashDispenser ............................... 3-11
Figure3-7 AccessingtheActivMediaCassetteUnit ............................ 3-13
Figure3-8 AccessingtheActivMediaHeadUnit .............................. 3-15
Figure 3-9 Accessing the Card Reader and the Receipt Printer . . . . . .................. 3-17
Figure3-10 AccessingtheCoinDispenser .................................. 3-19
Figure3-11 SafeDoorLocksandHandles .................................. 3-20
Figure3-12 OpeningSafeDoorwithElectronicCombinationLock ..................... 3-22
Figure3-13 ClosingSafeDoorwithElectronicCombinationLock ..................... 3-24
Figure3-14 OpeningSafeDoorwithMechanicalCombinationLock .................... 3-26
Figure3-15 ClosingSafeDoorwithMechanicalCombinationLock .................... 3-28
Tables
Table1-1 DeviceUsage .......................................... 1-6
Table2-1 MediaAccommodatedbytheDispenseCassette ........................ 2-30
Table2-2 MediaCapacityoftheDispenseCassette ............................ 2-30
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TP-821813-001B
Tables
Table2-3 MediaParameters ........................................ 2-33
TableA-1 RelatedHardwareDocumentation ............................... A-1
v
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TP-821813-001B
Section 1
Introduction
The CS 7780 through-the-wall drive-up terminal is a rear-load through-the-wall
terminal. The terminal dispenses cash and presents transaction records tothe
consumers and optionally accepts cash and check deposits. It is designed with a
flat fascia so that consumers can drive up to the terminal, view the options, and
perform transactions while remaining in their automobiles.
Supplies are replenished and service is performed from the rear of the terminal
(see Figure 1-1).
Figure 1-1 CS 7780 Through-the-Wall Drive-up Terminal
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TP-821813-001B
1.1 Before Performing Maintenance Procedures on the Terminal
The operator should be familiar with the following information before performing
the maintenance procedures in this manual:
The features and equipment on your terminal
The service options your institution has selected for its terminal(s)
Standard and Optional Equipment
The terminal might not have all the features described in this manual. Referto
the documents listed in Appendix A or information about specific equipment.
Maintenance Options
The institution can select one of several service options. Determine whichoption
the institution has selected before servicing the terminal. Your terminal manager
or supervisor can provide this information.
1.2 Maintenance Tasks
Maintenance keeps the terminal operational on a day-to-day basis and includes,
but is not limited to, the following tasks:
Retrieving jammed, retained or captured cards from the card reader
Replenishing printer paper, clearing paper jams, and replacing printer
cartridges
Removing jammed cash from the ActivCash dispenser
Removing jammed media and checking from the ActivMedia depositor
Removing jammed coins from the coin dispenser
1.3 Using this Manual
This manual provides the following information:
A description of devices used in the terminal (Section 2)
Accessing the upper chassis and safe (Section 3)
Related documentation (Appendix A)
Cleaning the exterior of the terminal (Appendix B)
For information on maintenance procedures for an individual component, refer to
the appropriate module operating guide listed in Appendix A.
1.4 Observing Safety Precautions
General Safety Precautions
Strictly observe the following safety precautions when servicing the terminal.
By following these precautions, you can reduce the risk of equipment damage,
severe personal injury, or death.
1-2
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You must observe the following precautions when servicing
the terminal to avoid risk of death, severe personal injury,
or equipment damage:
Do not wear loose clothing or jewelry that can get
caught in the equipment.
Use caution to prevent long hair from getting caught in
the equipment.
Never insert screwdrivers, pens, or other instruments
into any terminal device (unless you are expressly
instructed to do so in this document). Severe bodily
injury, death from electrical shock, or equipment damage
can result.
Always turn off the terminal before removing or
installing devices.
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WarningandCautionLabels
The terminal may have any of the warning or caution labels shown below.
Strictly observe the following safety concerns to reduce the risk of severe
personal injury, or death.
Label Definition Safety Concern
Electrical shock
hazard
An electrical shock hazard exists in the
area of the label. Do not remove covers.
Remove power before servicing.
Warning or danger
A personal injury can occur. Look for
nearby warning label (electrical shock,
pinch point, moving machinery, high
temperature hazard) or refer to the module
or terminal operating guide for the specific
hazard.
Pinch point
An area that can pinch (or cut) you exists
in the area of this label. Keep your hands
and fingers clear of pinch points.
Moving machinery
hazard
Moving parts that can snag or pull clothing,
hair, skin, or jewelry into the mechanism
are present in the area of this label. Keep
clothing, hair, skin, and jewelry out of the
mechanism.
High temperature
hazard
High temperatures that can cause pain or
burns are present in the area of this label.
Do not touch until cooled.
1.5 Radio Interference Label
This is a class A product. In a domestic environment this
product may cause radio interference, in which case the user
may be required to take adequate measures.
A warning label (see Figure 1-2) is included on ATMs available in Taiwan to
meet Taiwan Class A regulatory requirements for radio frequency interference.
1-4
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Figure 1-2 Taiwan Class A Label
1.6 Terminology
This document uses the following terms:
ATM refers to the Diebold terminals and can be used interchangeably with
terminal.
Bill(s) refers to bank notes that are stored in the cassettes and dispensed
from the terminal.
Consumer refers to any person who uses the terminal.
Device refers to the standard and optional equipment available with the
terminal, such as monitors, printers, and dispensers.
ActivCash refers to the device that takes currency or other dispensable
media from the cassettes and transports it through a slot in the fascia to
the consumer.
ActivMedia depositor refers to the device that accepts media (checks or
currency) from the consumer through a slot in the fascia and deposits the
media in a cassette.
Fascia refers to the front area of the terminal where the consumer transacts
business.
Institution refers to any bank or business that might purchase the terminal.
Maintenance refers to the routine tasks performed by an operator to keep the
terminal operational.
Media refers to any type of document (such as a bank note, ticket, coupon,
etc.) that is stored in the cassettes and dispensed from or deposited into
the terminal.
Module refers to the major electro-mechanical devices of the terminal, such
as displays, printers, and dispensers.
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Operator refers to a person who performs routine maintenance, such as
replenishing supplies. An operator may also perform procedures that help
determine the cause of certain problems, such as jammed paper in the printer.
Safe refers to the high security enclosure below the upper chassis. Devices
in the safe store the media dispensed from and deposited into the terminal.
Terminal refers to all variants of Diebold terminals.
Upper Chassis refers to the area behind the fascia and directly above the
safe. The upper chassis houses both consumer and operator devices (such as
printers, card readers, etc.)
1.7 Device Usage
Table 1-1 lists the devices in the terminal and who would generally use them.
Section 2 contains a brief description of each device.
The operator interface devices are used to perform routine servicing operations
such as daily balancing, supply replenishment, and problem determination. These
devices can also be used for occasional operations such as setup and problem
diagnosis of the terminal.
The operator maintenance interface for the terminal is the rear service display.
The operator uses the maintenance mode switch with the operator interface to
perform routine maintenance procedures.
Table 1-1 Device Usage
Used By...
Device Consumer Operator
Motorizedcardreader X X
Dip card reader XX
ActivEdgecardreader X X
Encrypting PIN pad (consumer keypad) X
Headphone jack X
ActivCash dispenser XX
Coin dispenser XX
ActivMedia depositor X X
Receipt printer X X
Journal printer X
Terminal power (on/off) switch X
Maintenancemodeswitch X
Speakers X
Near Field Communication (NFC) contactless card reader X
1-6
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Table 1-1 Device Usage (continued)
Used By...
Device Consumer Operator
Guide lights X
Local access keypad X
Rear service display X
Safe devices (locks) X
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Section 2
Terminal Devices
This section describes the devices available on the terminal. Devices are located
in either the fascia, upper chassis or safe. For more information about individual
devices, refer to the documents listed in Appendix A.
NOTE
Your terminal might not contain all the devices described in this
section. Some devices are optional and some devices cannot be
used in combination with other devices (mutually exclusive).
2.1 Consumer Interface
The consumer selects transactions, specifies amounts, receives currency or other
dispensable media and receipts, and requests information using the fascia.
2.2 Fascia
The fascia functions as an interface that allows the consumer to interact with the
terminal. The devices and features on the fascia either have labels that help
the consumer to use the device or use blinking lights to guide the consumer
through the transaction.
The location of some devices and features can vary, depending on how they
are installed on the terminal. Some configurations of the fascia is shown in
Figure 2-1.
2-1
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Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 1 of 2)
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1Consumer awareness mirror
2Consumer face camera
3 Fascia light
4 Headphone jack
5Receipt printer slot
6 Dip card reader
7Motorized card reader slot
8 ActivEdge card reader slot
9 ActivMedia depositor slot
10 Coin dispenser slot
11 ActivCash dispenser slot
12 Encrypting PIN pad (consumer keypad)
13 NFC contactless card reader
14 ActivView display/Identification card scanner
15 Consumer display
16 Function key
17 Speakers
18 Task light
Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 2 of 2)
2-3
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ActivCash Dispenser Slot
Cash and other dispensable media are presented through the ActivCash dispenser
slot (Figure 2-1).
ActivView Secondary 7-inch Consumer Display with Touch Screen
A 7-inch sunlight viewable LCD (see Figure 2-1) is available as a secondary
display. It is located adjacent to the encrypting PIN pad and is installed in
landscape orientation. This display is available with a touch screen that allows
consumer signature using finger. Use of a stylus is not recommended.
Cash Slot Camera
The cash slot camera is a high-resolution camera located on the left side of the
ActivCash dispenser slot exit (see Figure 2-2).
Figure 2-2 Camera
Consumer Face Camera
The consumer face camera is an optional miniature camera mounted behind a
window on the fascia to capture the face of customers (see Figure 2-2).
Consumer Awareness Mirror
Convex mirrors located at the top of the fascia help consumers monitor their
surroundings.
Consumer Display with Touch Screen
The 19-inch consumer display (see Figure 2-3) welcomes the consumer and
provides instructions for performing transactions at the terminal. A touch screen
eliminates the need for function keypads. The consumer chooses an option onthe
display by touching the corresponding function key that appears on the display.
The consumer display with touch screen is available in a landscape configuration.
The consumer display is also used for routine maintenance, balancing, and
monitoring supplies and service tasks. The display has a privacy screen option.
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Consumer Display with Function Keypad
The 15-inch consumer display (see Figure 2-3) welcomes the consumer and
provides instructions for performing transactions at the terminal. The consumer
display has a function keypad comprising two sets of four function keys thatare
mounted on each side of the consumer display. The consumer chooses an option
on the display by pressing the function key corresponding to the option. The
display is also available with a touch screen or vandal glass. The display also
has a privacy screen option.
Figure 2-3 Consumer Display
2-5
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Encrypting PIN Pad (consumer keypad)
During the transaction, the terminal prompts the consumer to use the encrypting
PIN pad to enter information. The encrypting PIN pad (see Figure 2-4) is
a large-format, 16-key keypad and is an integrated security module (with
encrypting PIN pad technology) to secure the transaction information entered
by the consumer.
Figure 2-4 Encrypting PIN Pad (EPP7)
Guide Lights
Guide lights (see Figure 2-5) guide the consumer through a transaction by calling
attention to the next step in the transaction. These bar-shaped indicators can
display in colors and are used by the following devices:
ActivEdge card reader/dip card reader/motorized card reader
•Ac
tivCash dispenser
ActivMedia depositor
Coin dispenser
•R
eceipt printer
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1 Receipt printer
2Dipcardreader
3Moto
rized card reader
4 ActivEdge card reader
5ActivMedia depositor
6Coin dispenser
7ActivCash dispenser
Figure 2-5 Guide Lights
Headphone Jack
Visually impaired consumers can plug headphones into a jack on the fascia (see
Figure 2-1) to receive voice guidance. The fascia speakers are turned off when
the headphone jack is being used.
2-7
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Identification Card Scanner
The identification card scanner (see Figure 2-6) is a device located adjacent to the
encrypting PIN pad. It scans ID document with a bank card format.
Figure 2-6 Identification Card Scanner
ActivEdge Card Reader
The ActivEdge card reader (see Figure 2-7) reads data from magnetic cards, IC
cards, and smart (EMV) chip cards when the card is inserted long edge first. The
LEDs on the card reader bezel flash red if the card is inserted short edge first.
Refer to the ActivEdge Secure Card Reader Operating Guide (TP-821629-001A).
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Diebold Nixdorf CS 7780 Operating instructions

Category
Cash registers
Type
Operating instructions

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