Diebold Nixdorf DN Series 450V Operating instructions

DN Series® 450V ADA Optimized System

Operator Manual

01750364499 B

Customer/Partner Use

This document is property of Diebold Nixdorf and is intended for customer/partner use. A written

license agreement with Diebold Nixdorf is not required to use this material.

This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-

lectively “Diebold Nixdorf“) and may include information that is protected by copyright, trademark and

patent laws in the US, Germany, and globally. All rights, including rights created by patent grants or reg-

istration of a utility model or design, are reserved.

No part of this document may be translated, reproduced, stored in a retrieval system, or transmit-

ted, in any form or by any means: electronic, mechanical, photocopying, recording, or otherwise,

without prior written permission from Diebold Nixdorf. Any violations of the foregoing may give

rise to a claim for damages.

If the document pages state the information is confidential (or words of similar import), then this

document is intended solely for the use of the employees or other personnel of Diebold Nixdorf

unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

the express written consent of Diebold Nixdorf are prohibited.

This document should be treated as confidential material for security reasons. Any unauthorized

disclosure or use of confidential material may violate the U.S. Theft of Trade Secrets provisions

of Section 1832 of Title 18 of the United States Code as well as comparable laws in other jurisdic-

tions throughout the world, and may be punishable by fine and imprisonment.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.

In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

ages of any nature resulting from the use of information in this manual. The information contained in this

document is subject to change without notice. When using the document for system implementation,

please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that

appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights

thereto, nor does such use indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold

Nixdorf products by the owners thereof.

Your use of this document and/or any of the information contained herein constitutes your agreement to

all of the terms stated on this page.

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ii

Table-1: Document History

Material Number Date Remarks

01750364499A 7/2022 Original edition

01750364499 B 12/2022 Adding the dust & dirt filter replacement

01750364499 B

iii

Table of Contents

1 Introduction ................................................................................................................................ 1-1

1.1 Symbols used in this Manual ............................................................................................1-2

1.2 Section-Specific Warning Notes.........................................................................................1-3

1.3 Signs, Markings and Symbols............................................................................................1-4

2 Safety .......................................................................................................................................... 2-1

2.1 General Safety Precautions for the System .......................................................................2-1

2.2 General Power Interruption ................................................................................................2-2

2.3 Information Requirements Regarding SVHCs in Products ................................................2-3

2.4 Radio Interference..............................................................................................................2-4

3 System Description ................................................................................................................... 3-1

3.1 System Overview ...............................................................................................................3-1

3.1.1 Before Performing Maintenance Procedures on the System.............................. 3-2

3.1.2 Maintenance Tasks............................................................................................. 3-2

3.1.3 Device Usage...................................................................................................... 3-2

3.2 T/SOP ................................................................................................................................3-3

3.3 Fascia.................................................................................................................................3-4

3.4 Upper Chassis....................................................................................................................3-7

3.4.1 External Control Unit........................................................................................... 3-8

3.5 Safe....................................................................................................................................3-12

3.6 Remote Status Indicator.....................................................................................................3-13

3.7 Technical Data ...................................................................................................................3-15

3.7.1 General Installation Conditions ........................................................................... 3-15

3.7.2 Environmental Conditions ................................................................................... 3-18

3.7.3 Mechanical Environmental Conditions................................................................ 3-19

4 Operation .................................................................................................................................... 4-1

4.1 Starting up / Shutting down the System .............................................................................4-1

4.1.1 Starting up the System........................................................................................ 4-1

4.1.2 Shutting down the System .................................................................................. 4-2

4.2 Starting T/SOP ...................................................................................................................4-2

4.3 System and Device Touch Points ......................................................................................4-3

4.4 Accessing the Upper Chassis ............................................................................................4-11

4.4.1 Accessing the Upper Chassis - Access Control Head Module EM (electro-

mechanical)......................................................................................................... 4-11

4.4.2 Opening the Upper Chassis Rear Door .............................................................. 4-13

4.4.3 Closing the Upper Chassis Rear Door................................................................ 4-14

4.5 Accessing the Rear Service Display ..................................................................................4-15

4.5.1 Accessing Rear Service Display Through the Upper Chassis Rear Door .......... 4-15

4.5.2 Accessing Rear Service Display Inside of the Upper Chassis Rear Door .......... 4-18

4.6 Pulling out / Pushing in Cash Components........................................................................4-19

4.6.1 Pulling Out / Pushing in the RM4V Upper Unit ................................................... 4-19

4.6.2 Pulling Out / Pushing in the RM4V Lower Unit ................................................... 4-20

4.7 Accessing the Check Deposit Module................................................................................4-21

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4.8 Accessing the Receipt Printer ............................................................................................4-21

4.9 Accessing the Card Reader and Card Retain Bin..............................................................4-22

4.10 How to Read Bar Codes ....................................................................................................4-23

4.11 Accessing the Consumer Display ......................................................................................4-24

4.12 Accessing the Lockable/Removable Card Box ..................................................................4-25

4.13 Setting the volume of the headphone jack .........................................................................4-26

4.14 Opening/closing the safe door ...........................................................................................4-26

4.14.1 Opening/closing the safe door (with factory setting) ........................................... 4-26

4.14.2 Customizing the key and number combination locks.......................................... 4-33

4.14.3 Opening/closing the safe door (with customized lock)........................................ 4-37

5 Maintenance ............................................................................................................................... 5-1

5.1 Suggested Cleaning Solutions ...........................................................................................5-1

5.2 Cleaning Housings .............................................................................................................5-2

5.3 Consumer Display Cleaning...............................................................................................5-3

5.4 Servicing the Receipt Printer..............................................................................................5-5

5.5 Servicing the Journal Printer ..............................................................................................5-6

5.6 Motorized Card Reader Open Card Retain Bin or Lockable Card Box ..............................5-7

5.7 ActivEdge Card Reader Open Card Retain Bin .................................................................5-8

5.8 Replacing the Dust & Dirt Filter..........................................................................................5-9

6 Related Documentation............................................................................................................. 6-1

A Appendix..................................................................................................................................... A-1

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Table of Contents

List of Figures

Figure 2-1 Switching off the system.........................................................................................2-3

Figure 2-2 General power interruption - Disconnecting the plug .............................................2-3

Figure 3-1 DN Series® 450V ADA Optimized Through-the-Wall Walk-up System ................3-1

Figure 3-2 Modules and Devices Mounted on the Fascia ......................................................3-4

Figure 3-3 User Guide Lights ..................................................................................................3-6

Figure 3-4 Upper Chassis Devices .........................................................................................3-7

Figure 3-5 External Control Unit - Overview............................................................................3-8

Figure 3-6 Devices Located in the Safe (with RM4V) .............................................................3-13

Figure 4-1 Switching on the System........................................................................................4-1

Figure 4-2 Switching off the system.........................................................................................4-2

Figure 4-3 Calling the T/SOP...................................................................................................4-3

Figure 4-4 Fascia Touch Points ..............................................................................................4-4

Figure 4-5 System Rear View Touch Points............................................................................4-5

Figure 4-6 RM4V Upper Head Unit Touch Points ...................................................................4-6

Figure 4-7 Check Deposit Module Touch Points .....................................................................4-7

Figure 4-8 Card Reader Tray Touch Points.............................................................................4-8

Figure 4-9 Receipt Printer Tray ..............................................................................................4-9

Figure 4-10 Safe Touch Points With RM4V Recycling Module ................................................4-10

Figure 4-11 Access Control Head Module EM (electromechanical) Location ..........................4-11

Figure 4-12 Connect Battery to Contacts .................................................................................4-12

Figure 4-13 Unlocking the Upper Chassis Rear Door ..............................................................4-13

Figure 4-14 Opening the Upper Chassis Rear Door..................................................................4-13

Figure 4-15 Closing the Upper Chassis Rear Door ..................................................................4-14

Figure 4-16 Locking the Upper Chassis Rear Door...................................................................4-14

Figure 4-17 Rear Service Display Cover Lock...........................................................................4-15

Figure 4-18 Open the Clear Cover ............................................................................................4-16

Figure 4-19 Accessing Rear Service Display Through the Upper Chassis Rear Door .............4-16

Figure 4-20 Close Rear Service Display Cover.........................................................................4-17

Figure 4-21 Lock the Service Display Cover .............................................................................4-17

Figure 4-22 Accessing the Rear Service Display Inside of Upper Chassis Rear Door ............4-18

Figure 4-23 Rear Service Display External Control Unit............................................................4-18

Figure 4-24 Pulling Out the RM4V Upper Unit ..........................................................................4-19

Figure 4-25 Accessing the RM4V Lower Unit ...........................................................................4-20

Figure 4-26 Pulling Out the RM4V Lower Unit...........................................................................4-20

Figure 4-27 Accessing the Check Deposit Module ...................................................................4-21

Figure 4-28 Accessing the Receipt Printer ...............................................................................4-21

Figure 4-29 Accessing the Card Reader and Card Retain Bin .................................................4-22

Figure 4-30 How to Read Bar Codes ........................................................................................4-23

Figure 4-31 Fascia Latches ......................................................................................................4-24

Figure 4-32 Opening the Display ..............................................................................................4-24

Figure 4-33 Removing the Card Box .........................................................................................4-25

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Table of Contents

Figure 4-34 Reinstalling the Card Box.......................................................................................4-25

Figure 5-1 Fascia Latches ......................................................................................................5-3

Figure 5-2 Opening the Display ..............................................................................................5-3

Figure 5-3 Cleaning the Consumer Display ............................................................................5-4

Figure 5-4 Receipt Printer Tray ..............................................................................................5-5

Figure 5-5 Journal Printer .......................................................................................................5-6

Figure 5-6 Accessing the Card Reader and Card Retain Bin .................................................5-7

Figure 5-7 Open Bin and Lockable Bin ...................................................................................5-7

Figure 5-8 locate the dust & dirt filter.......................................................................................5-9

Figure 5-9 slide off the dust & dirt filter ...................................................................................5-10

Figure 5-10 cleaning the LCD filter cartridge.............................................................................5-10

Figure 5-11 replacement of dust & dirt filter...............................................................................5-11

Figure 5-12 slide on the dust & dirt filter....................................................................................5-11

Figure 5-13 correct filter installation...........................................................................................5-12

Figure A-1 Supplier Letter of Conformity..................................................................................A-2

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Table of Contents

List of Tables

Table -1 Document History...................................................................................................-iii

Table 1-1 Warning signs used................................................................................................1-4

Table 1-2 Mandatory signs used ............................................................................................1-4

Table 3-1 Device Usage.........................................................................................................3-3

Table 3-2 Functions of the On/Off button ...............................................................................3-9

Table 3-3 Electrical Characteristics........................................................................................3-15

Table 3-4 System Conditions .................................................................................................3-16

Table 3-5 Installation Specifications.......................................................................................3-17

Table 3-6 Environmental Conditions ......................................................................................3-18

Table 3-7 Mechanical Environmental Conditions ..................................................................3-19

Table 5-1 Suggested Cleaning Solutions ...............................................................................5-1

Table 5-2 Approved cleaning agents for the housing.............................................................5-2

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viii

1

1 Introduction

This operator manual is intended to make you acquainted with the system and its intended use. Please

refer to the Safety chapter for the corresponding intended use (see Intended use).

This manual contains important information regarding how to operate the system in a safe, appropriate

and economical manner. Compliance with this manual will help to reduce hazards, repair costs and

downtime, as well as to increase the reliability and service life of the system. Existing national regula-

tions for accident prevention and environmental protection are also valid. The operator must ensure that

every person working on or with the system reads and utilizes this manual.

This manual must be kept in a designated and easily accessible location and it must be referred to in the

event of even the slightest doubt.

This manual contains the following information:

• A description of the system and the components used (see Section3).

• Steps that are required for correct operation of the system and access to components of the system

chassis, fascia and safe (see Section4).

• Steps and information about cleaning and maintaining the system (see Section5).

• Information regarding disposal of the system (see Disposal).

• Information about how to access related documentation (see Section6).

Further information can be found in the operator manuals of the individual components, which are listed

in the chapter Related Documentation.

01750364499 B

1-1

Introduction

1.1

1.1 Symbols used in this Manual

●Text following a bullet point represents an item in a list.

‚‘ Text in simple quotation marks relates to components/mounting parts which are in-

cluded in the delivery package.

Prerequisite that must be fulfilled before an action.

1.

2.

n.

Numbered instructions describe activities which must be carried out in the specified se-

quence

Intermediate result of an action.

Action successfully completed.

01750364499 B

1-2

Introduction

1.2

1.2 Section-Specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided,

will result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not

avoided, could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided,

could result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

01750364499 B

1-3

Introduction

1.3

1.3 Signs, Markings and Symbols

Table1-1: Warning signs used

Warning signs

General

warning sign

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table1-2: Mandatory signs used

Mandatory signs

Observe

the manual

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Wear

ear protection

Ground

before use

01750364499 B

1-4

2

2 Safety

2.1

2.1 General Safety Precautions for the System

This System complies with the relevant safety regulations for information processing equipment.

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect

to the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in or-

der to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how

to carry out one or another of the procedures.

DANGER

Electrical voltage

Risk of fatal injury through contact with parts carrying electrical voltage! Switch the sys-

tem off before performing any cleaning or maintenance tasks.

üThe following action steps only apply to CINEO systems

lSwitch off the power switch for the power distributor.

lSwitch off the UPS, if installed.

lDisconnect the mains connection, if installed, between the UPS (Uninterruptible

Power Supply) and the system itself (see section "General power interruption" in

the operating manual).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

• Risk of fatal injury through contact with electrical parts! Switch off the system before performing any

cleaning or maintenance tasks (see Section2.2).

• Repair work on the system or on the components may be carried out only by authorized specialist

staff. Unauthorized opening of the system or repair work carried out improperly could result in consid-

erable danger to the user. In case of noncompliance, DIEBOLD NIXDORF excludes all liability.

• Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the exposed

components, especially under adverse weather conditions, since that could pose a danger to your

life. Be sure to take suitable precautions when working on an open system (e.g. by covering compo-

nents where necessary) so that fluid cannot enter the open system.

• Observe the warning and information labels on the system.

• Removing the filler plate or additional sheets in the safe can damage exposed cables and lead to a

severe electric shock with the risk of death. Never start up the system without a filler plate and addi-

tional plates in place.

01750364499 B

2-1

Safety

• Unless otherwise stated, grasp the components only by the green control elements when handling

them.

• This system is equipped with a safety-tested power cable which must be connected to a suitable

grounded socket only.

• Always hold the plug when removing the power cable. Never pull on the cable itself.

• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or

crushed in any way.

• Have damaged power cables replaced immediately.

• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-

breakers of the facility installation.

• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and

to prevent malfunctions resulting from overheating.

• Use only accessories and extension components that have been approved by Diebold Nixdorf .

Nonobservance can result in damage to the system or violations of regulations concerning safety, ra-

dio interference and ergonomical requirements.

• Please note that if external voltages are fed into the prepared cabling for the installation of additional

electronics (e.g. EMA connection), only safety extra-low voltage circuits (ES1 circuits) are involved.

• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,

Service and Maintenance" in the operating manual).

• Components with adjustable light effects are integrated in this product. Repetition frequencies be-

tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can

cause epileptic seizures in some individuals. Also avoid light reflections and synchronize the cycles

wherever possible. Ensure that monitors refresh rates are as high as possible.

• The system is designed to operate in a pollution degree 2 environment. Operation in higher pollution

levels is not permitted.

• Before transporting a system, ensure that all high-end banknote storage devices (cassette with ban-

knote inking solution) are removed. High-end banknote storage devices have their own battery sup-

ply and are activated by closing the safe door. Transporting high-end banknote storage devices can

lead to the banknote inking solution being triggered incorrectly, resulting in considerable material

damage.

2.2

2.2 General Power Interruption

NOTE

A general power interruption has the following effects:

– Transactions in progress are canceled immediately (exception: ID card transport).

– Dispensed banknotes remain in the transport routes of the cash module. They are not

processed until the system is switched on again according to the configuration.

– Depending on the parameter setting, ID cards are either ejected, retained or trans-

ported to the card reject tray. This transaction will be completed properly.

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2-2

Safety

1. Access the external control unit (see Operator Manual, chapter "System overview", section "Chassis

components").

1

TD-01584-01

Figure2-1: Switching off the system

2. Switch the system off with the ON/OFF button

of the external control unit (1).

1

TD-01584-02

Figure2-2: General power interruption - Disconnecting the

plug

üThe type of plug used may differ depending

on the country of origin.

3. To ensure the power supply is fully discon-

nected, disconnect the power supply cable

from the electrical socket (1).

Alternatively, the power supply can be interrupted

by switching off the circuit-breaker or removing

the fuse from the distributor box of the facility in-

stallation.

2.3

2.3 Information Requirements Regarding SVHCs in Products

According to Art. 33 of the REACH Regulation (Regulation (EC) No. 1907/2006 and updates thereof), we

hereby inform you that the following product(s) we supply contain the following substance(s) of very high

concern (SVHC), which are part of the candidate list (https://echa.europa.eu/en/candidate-list-table), in

concentrations above 0.1%:

• Our system/product contains lead (CAS no. 7439-92-1) as an alloy component in metal products.

The substance is not released under normal or reasonably foreseeable conditions of use.

01750364499 B

2-3

Safety

• Our system/product contains lead (CAS no. 7439-92-1) in lead-gel batteries. The substance is re-

leased under normal or reasonably foreseeable conditions of use.

• Our system/product contains K-PFBS (potassium nonafluorobutane-1-sulfonate, CAS no.

29420-49-3) as a flame retardant in plastic molded parts. The substance is not intended for release

under normal or reasonably foreseeable conditions of use.

• Our system/product contains EGDME (1, 2-dimethoxyethane; ethylene glycol dimethyl ether, CAS

no. 110-71-4) as an electrolyte in lithium cells/batteries. The substance is not intended for release un-

der normal or reasonably foreseeable conditions of use.

2.4

2.4 Radio Interference

WARNING

This is a Class A product; it can cause radio interference in residential areas. The oper-

ator may be obligated to implement suitable measures in such cases.

01750364499 B

2-4

3

3 System Description

3.1

3.1 System Overview

This section describes the devices available on the System that are located in either the fascia, upper

chassis or safe. For more information about individual devices, refer to the documents listed in Related

Documentation.

NOTE

Your system might not contain all the devices described in this section. Some devices

are optional and some devices cannot be used in combination with other devices (mutu-

ally exclusive).

The DN Series® 450V ADA Optimized through-the-wall, walk-up system is a rear-load system

(Figure3-1). The system dispenses cash and presents transaction records to the consumers, accepts

cash and check deposits and has cash recycling capability. It is designed with a recessed fascia so that

consumers can walk up to the system, view the options, and perform transactions.

Supplies are replenished and service is performed from the rear of the system.

TD-02202-01

Figure3-1: DN Series® 450V ADA Optimized Through-the-Wall Walk-up System

01750364499 B

3-1

System Description

3.1.1

3.1.1 Before Performing Maintenance Procedures on the System

The operator should be familiar with the following information before performing the maintenance proce-

dures in this manual:

• The features and equipment on your system

• The service options your institution has selected for its system(s)

The system might not have all the features described in this manual. Refer to the documents listed in

Related Documentation for information about specific equipment.

Maintenance Options

Verify which service option the institution has selected before servicing the system.

WARNING

This unit has more than one power supply cord. To reduce the risk of electrical

shock disconnect both power cords before servicing.

3.1.2

3.1.2 Maintenance Tasks

Refer to Maintenance.

3.1.3

3.1.3 Device Usage

Table3-1 lists the devices in the system and who would generally use them.

NOTE

Some of the devices are not available in all regions.

The operator interface devices are used to perform routine servicing operations such as daily balancing,

supply replenishment, and problem determination. These devices can also be used for occasional opera-

tions such as setup and problem diagnosis of the system.

The operator maintenance interface for the system is the rear service display. The operator uses the but-

tons on the external control unit with the operator interface to perform routine maintenance procedures.

01750364499 B

3-2

System Description

Table3-1: Device Usage

Device Used By...

Consumer Operator

Motorized card reader X X

Dip card reader X X

ActivEdge card reader X X

Encrypting PIN pad V8 (consumer keypad) X

Headphone jack (and volume control) X

Cash recycler X X

Check deposit module X X

Receipt printer X X

Journal printer X

External control unit (system power (on/off) button) X

Speakers X

Near Field Communication (NFC) contactless card reader X

User guide lights X

Rear service display X

Safe devices (locks) X

ID scanner (driver license) X X

Bar code scanner X X

Consumer display X X

Biometric finger print scanner X

Microphone X

RM4V cash recycler X X

3.2

3.2 T/SOP

For operation or to carry out support/maintenance tasks, you will need the product-specific software in-

stalled on the system (T/SOP).

The T/SOP supports activities such as changing the paper roll of the journal printer or changing car-

tridges in the recycling module.

The T/SOP is called via the external control unit or the operator panel (see Section4.2).

01750364499 B

3-3

System Description

3.3

3.3 Fascia

The fascia allows the consumer to interact with the system. The consumer selects transactions, specifies

amounts, receives currency or other dispensable media and receipts, and requests information using the

fascia. The devices and features on the fascia either have labels that help the consumer to use the de-

vice or user guide lights to guide the consumer through the transaction.

The location of some devices and features can vary, depending on how they are installed on the system.

A typical configuration of the fascia is shown below. For further description about these devices, refer to

the manuals in Section6.

TD-02202-02

Figure3-2: Modules and Devices Mounted on the Fascia

1Consumer awareness mirror

2Task light

3Speakers

4Check deposit module slot

5Dip card reader

5Motorized card reader slot

5ActivEdge card reader slot

6Identification card scanner

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3-4

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Diebold Nixdorf DN Series 450V Operating instructions

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