Diebold Nixdorf CMD-V6A Operating instructions

DN Series® CMD-V6A

Operator Manual

01750339307 D

Public

This document is property of Diebold Nixdorf and is intended for customer use. A written license

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If the document pages state the information is confidential (or words of similar import), then this

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unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

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This document should be treated as confidential material for security reasons. Any unauthorized

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In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

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Table-1: Document History

Material Number Date Remarks

01750339307A 4/2020 Original edition

01750339307B 7/2020 Reject/Retract cassette

01750339307C 11/2020 Partition removal

01750339307D 11/2021 Cassette changes

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iii

Table of Contents

1 Safety .......................................................................................................................................... 1-1

1.1 General safety instructions for the component...................................................................1-1

1.2 Reference to general safety instructions............................................................................1-1

1.3 General safety precautions for the system.........................................................................1-1

2 Introduction ................................................................................................................................ 2-1

2.1 Information in this Manual ..................................................................................................2-1

3 Section-specific Warning Notes ............................................................................................... 3-1

4 Symbols used in this manual .................................................................................................. 4-1

5 Signs, markings and symbols .................................................................................................. 5-1

6 Description ................................................................................................................................. 6-1

6.1 Description of Dispenser ....................................................................................................6-1

6.1.1 Cassettes ............................................................................................................ 6-2

7 Maintenance ............................................................................................................................... 7-1

7.1 Prerequisite Information .....................................................................................................7-1

7.2 Accessing the Dispenser....................................................................................................7-4

7.2.1 Ouput Tray .......................................................................................................... 7-4

7.2.2 Head Transport ................................................................................................... 7-6

7.2.3 Picker .................................................................................................................. 7-7

7.2.4 Divert Module...................................................................................................... 7-7

7.2.5 Supply Cassettes ............................................................................................... 7-7

7.2.6 Divert Bin............................................................................................................. 7-18

7.2.7 Reject/Retract Cassette ...................................................................................... 7-18

7.3 Troubleshooting Procedures ..............................................................................................7-22

7.3.1 Beep Codes for Conditions ................................................................................. 7-22

7.3.2 Clearing Jams ..................................................................................................... 7-23

7.3.3 Replenishing a Supply Cassette ......................................................................... 7-29

8 Supplies ...................................................................................................................................... 8-1

9 Disposal ...................................................................................................................................... 9-1

List of Figures

Figure 6-1 DN Series™ CMD-V6A Dispenser (PCBA Side) (4-high shown)...........................6-1

Figure 6-2 DN Series® CMD-V6A Dispenser Components (4-high shown)............................6-2

Figure 6-3 Cassette Types .....................................................................................................6-3

Figure 7-1 Unacceptable Media...............................................................................................7-3

Figure 7-2 Accessing the Upper Unit.......................................................................................7-4

Figure 7-3 Opening the Output Tray .......................................................................................7-4

Figure 7-4 Closing the Output Tray .........................................................................................7-5

Figure 7-5 Opening the Head Transport..................................................................................7-6

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Table of Contents

Figure 7-6 Closing the Head Transport ..................................................................................7-7

Figure 7-7 Convenience Supply Cassette ...............................................................................7-8

Figure 7-8 Tamper-indicating Supply Cassette ......................................................................7-10

Figure 7-9 Actuators for Configuring the Supply Cassette .....................................................7-13

Figure 7-10 Removing a Convenience Supply Cassette ..........................................................7-14

Figure 7-11 Replacing a Convenience Supply Cassette ..........................................................7-14

Figure 7-12 Removing a Tamper-indicating Supply Cassette ..................................................7-15

Figure 7-13 Tambour Door Not Closed Properly ......................................................................7-16

Figure 7-14 Adjusting the Tambour Door .................................................................................7-16

Figure 7-15 Adjusting the Indicator ...........................................................................................7-17

Figure 7-16 Replacing a Tamper-indicating Supply Cassette ..................................................7-17

Figure 7-17 Divert Bin ...............................................................................................................7-18

Figure 7-18 Reject/Retract Cassette ........................................................................................7-18

Figure 7-19 Reject/Retract Cassette Partition Hardware...........................................................7-19

Figure 7-20 Drive Gear from Drive Link ....................................................................................7-19

Figure 7-21 Flex the Partition ...................................................................................................7-20

Figure 7-22 Reject/Retract Cassette with Partition Removed ..................................................7-20

Figure 7-23 Partition Arrow Should Align with Gear Arrows .....................................................7-21

Figure 7-24 Output Tray Jam.....................................................................................................7-23

Figure 7-25 Head Transport Jam...............................................................................................7-24

Figure 7-26 Feed Area of Picker (4-high shown).......................................................................7-25

Figure 7-27 Divert Module Areas to Check for Jams ................................................................7-25

Figure 7-28 Head Safe Transport Jammed Media (partial safe shown)....................................7-26

Figure 7-29 Supply Cassette Tambour Door ............................................................................7-27

Figure 7-30 Reject/Retract Cassette Tambour Door ................................................................7-27

Figure 7-31 Reject/Retract Cassette Lift Up Partition for Jams ................................................7-28

Figure 7-32 Components of the Cassette..................................................................................7-29

Figure 7-33 Top View - Correctly and Incorrectly Loaded Supply Cassettes ...........................7-30

Figure 7-34 Side View - Correctly and Incorrectly Loaded Supply Cassettes ..........................7-30

Figure 7-35 Top View - Notes Staggered Side to Side..............................................................7-31

Figure 7-36 Side View - Notes Staggered Up and Down .........................................................7-31

Figure 7-37 Bowed Notes in Supply Cassette ..........................................................................7-32

Figure 7-38 Money Bundle Loading ..........................................................................................7-32

Figure 7-39 Money-Low Mechanism .........................................................................................7-33

Figure 7-40 Money-Low Button .................................................................................................7-33

List of Tables

Table -1 Document History...................................................................................................-iii

Table 5-1 Warning signs used................................................................................................5-1

Table 5-2 Mandatory signs used ............................................................................................5-1

Table 7-1 Module Dimensions and Capacities.......................................................................7-1

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Table of Contents

Table 7-2 Beep Codes for Conditions ....................................................................................7-22

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vi

1

1 Safety

1.1

1.1 General safety instructions for the component

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect

to the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in or-

der to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how

to carry out one or another of the procedures.

DANGER

Repairs

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improp-

erly could result in considerable danger to the user.

In case of noncompliance, excludes all liability.

1.2

1.2 Reference to general safety instructions

DANGER

Please note the general safety instructions of the system

Please read the general safety instructions of the system carefully. The general safety

instructions can be found in the chapter "safety" of the operating manual of the system.

The Failure to observe the general safety instructions may result in death.

1.3

1.3 General safety precautions for the system

This system complies with the relevant safety regulations for information processing equipment.

01750339307 D

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Safety

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect

to the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in or-

der to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how

to carry out one or another of the procedures.

WARNING

Risk of impact

Be careful not to injure your head when the fascia or rear door is opened.

lMove carefully when the control panel or the rear door is opened.

DANGER

Adverse weather conditions

Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the

exposed components, especially under adverse weather conditions, since that could

pose a danger to your life.

Be sure to take suitable precautions when working on an open system (e.g. by covering

components where necessary) so that fluid cannot enter the open system.

• Observe the warning and information labels on the system.

• Unless otherwise stated, grasp the components only by the green control elements when handling

them.

• This system is equipped with a safety-tested power cable which must be connected to a suitable

grounded socket only.

• Always hold the plug when removing the power cable. Never pull on the cable itself.

• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or

crushed in any way.

• Have damaged power cables replaced immediately.

• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-

breakers of the facility installation.

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Safety

DANGER

In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or

foreign objects in the system) take the following steps:

Switch the system voltage-free immediately by:

lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse

holder in the distributor box of the facility installation.

lDisconnecting the plug of the power supply cable from the grounded socket in the

facility installation.

lInterrupting the power connection between the UPS (uninterruptible power supply)

and the system (see chapter "Introduction", section "General power interruption" in

the operating manual);

lFor further system-specific notes, please refer to the operating manuals.

lInform the customer service responsible for you.

• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and

to prevent malfunctions resulting from overheating.

• Use only accessories and extension components that have been approved by . Nonobservance can

result in damage to the system or violations of regulations concerning safety, radio interference and

ergonomical requirements.

• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage

from an external source into prepared cables to install additional electronics (e. g. EMA connection).

• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,

Service and Maintenance" in the operating manual).

• Components with adjustable light effects are integrated in this product. Repetition frequencies be-

tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can

cause epileptic seizures in some individuals.

Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-

fresh rates are as high as possible.

DANGER

Repairs

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improp-

erly could result in considerable danger to the user.

In case of noncompliance, excludes all liability.

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Safety

Lithium batteries

DANGER

Danger of fire and explosion

The handling and replacement of batteries should only be performed by authorized per-

sonnel trained by trained or authorized service personnel.

There is danger of fire or explosion if the batteries are handled improperly. It is therefore

important to note the following points:

lAvoid short circuits

lNever recharge the battery

lAvoid temperatures above +100°C (+212°F).

lDo not attempt to open the battery by force

lDo not allow the battery to come into contact with water or fire

lThe battery should only be replaced with the same or an equivalent type recom-

mended by (see chapter “Appendix,” section “Consumables” in the operating man-

ual). Dispose of used batteries in compliance with national regulations and the

manufacturer's specifications.

01750339307 D

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2

2 Introduction

2.1

2.1 Information in this Manual

This operator manual is intended to make it easier for you to get to know the component and to use it for

its intended purpose. This manual contains important information for safe, proper and economical opera-

tion of the component. Observance of these instructions helps to reduce hazards, repair costs and down

times and to increase reliability and service life. Existing national regulations for accident prevention and

environmental protection are also valid. The operator should ensure that every person working with or on

the component reads and applies these operating instructions. These operating instructions must be

kept in a known and easily accessible location and must be consulted in the event of the slightest doubt.

This manual provides maintenance procedures for the CMD-V6A. Refer to the system operator manual

for information about servicing other areas of the system.

01750339307 D

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3

3 Section-specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided,

will result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not

avoided, could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided,

could result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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4

4 Symbols used in this manual

●Text following a bullet point represents an item in a list.

‚‘ Text in simple quotation marks relates to components/mounting parts which are in-

cluded in the delivery package.

Prerequisite that must be fulfilled before an action.

1.

2.

n.

Numbered instructions describe activities which must be carried out in the specified se-

quence

Intermediate result of an action.

Action successfully completed.

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5

5 Signs, markings and symbols

Table5-1: Warning signs used

Warning signs

General

warning sign

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table5-2: Mandatory signs used

Mandatory signs

Observe

the manual

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Wear

ear protection

Ground

before use

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6

6 Description

6.1

6.1 Description of Dispenser

The CMD-V6A dispenser module delivers media (such as currency) to the consumer after the con-

sumer's request is processed by the software and the network. The media is drawn from the supply cas-

settes and transported to an output tray behind the fascia of the system, where the consumer can re-

ceive it once the shutter is opened. If the media is too mutilated or wrinkled, or if multiple notes are

picked at the same time (i.e., a multiple pick), the notes go to the divert bin or a reject/retract cassette in-

stead of being delivered to the consumer.

The CMD-V6A is offered in a 4-high version and a 5-high version.

TD-01708-02

Figure6-1: DN Series™ CMD-V6A Dispenser (PCBA Side) (4-high shown)

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6-1

Description

The CMD-V6A dispenser has the following components (Figure6-2):

• Head transport (HT)

• Output tray/Stacker dispense unit (SDU)

• CMD-V6A Upper PCBA

• Head safe transport (HST)

• CMD-V6A Lower PCBA

• Divert module

• Picker module(s)

• Supply cassettes

• Divert bin or reject/retract cassette

TD-01708-30

13

2

4

6

5

7

TD-01708-30

Figure6-2: DN Series® CMD-V6A Dispenser Components (4-high shown)

1Divert module

2Head transport

3Output tray/ Stacker dispense unit (SDU)

4CMD-V6A Upper PCBA

5CMD-V6A Lower PCBA

6Picker module

7Head safe transport (HST)

6.1.1

6.1.1 Cassettes

The following types of cassettes are available:

01750339307 D

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Description

• Tamper-indicating supply cassette

• Convenience supply cassette

• Open divert bin

• Reject/retract cassette

NOTE

A tamper-indicating cassette is also referred to as a secure cassette.

Refer to Section7.2.5 for more information about these cassettes.

1

2

3

TD-01708-03

4

5

TD-01708-03

Figure6-3: Cassette Types

1Convenience reject/retract cassette

2Tamper-indicating cassette

3Open divert bin

4Secure reject/retract cassette

5Convenience cassette

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7

7 Maintenance

7.1

7.1 Prerequisite Information

You must understand how to perform the following procedures in order to complete this section:

• Opening the system (refer to the system operating guide).

• Placing the system in the service mode to perform a particular task (refer to the system operating

manual).

• Removing power from the system (refer to the system operating manual).

• Accessing and using T/SOP diagnostics.

• Returning the system to consumer operation (refer to the documentation for the system control soft-

ware).

• Module dimensions as defined in Table7-1.

Table7-1: Module Dimensions and Capacities

Minimum Maximum

Media Width 58 mm (2.283 inches) 85 mm (3.346 inches)

Media Length 105 mm (4.133 inches) 185 mm (7.283 inches)

Media Thickness 0.06 mm (0.0024 inches) 0.25 mm (0.01 inch)

Weight (of cassette with media) approximately 4.87 kg (10.75 pounds)

Capacity per Cassette 2000 fit notes to 2900 new notes

There are quality standards for the media that is dispensed by the cassettes. Unacceptable media can

jam the dispenser during operation.

NOTE

Although the dispenser can handle a wide range of media, optimum performance

is directly related to the quality of the media. Media that is not new but is accept-

able for use in a supply cassette is referred to as "fit" media. Fit media can be

used, but media with folds, tears, holes, and tape must be avoided. To avoid prob-

lems when the terminal picks notes from the cassettes, do not fill the cassette

with more than 2000 fit or 2900 new notes (these quantities are based on United

States currency).

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Maintenance

The following conditions are not acceptable (Figure7-1):

• Media joined by any means

• Media with staples or pins

• Media with sticky or adhesive substances

• Media repaired with tape

• Media with tears exceeding 13 mm (0.5 inch)

• Media with holes or missing sections

• Media that is excessively crumpled or wrinkled

• Media with a folded corner exceeding 13 mm (0.5 inch)

• Media that is bowed more than 3 mm (0.12 inch) in any direction

• Media that is deformed by prolonged storage

• Media that is extremely limp.

• Media that is folded under the stack during loading

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Maintenance

8

TD-01708-04

1234

5

6

7

8

9

TD-01708-04

Figure7-1: Unacceptable Media

1Folded corners 6 Pin

2Tape repair 7 Bow 3mm (0.12 inch)

3Hole 8 Limp note

4Staple 9 Crumpled note

5Tear exceeding 13mm (0.5 inch)

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