Diebold Nixdorf CMD-V6C Operating instructions

CMD-V6C

Operator Manual

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This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-

lectively “Diebold Nixdorf“) and may include information that is protected by copyright, trademark and

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If the document pages state the information is confidential (or words of similar import), then this

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unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

the express written consent of Diebold Nixdorf are prohibited.

This document should be treated as confidential material for security reasons. Any unauthorized

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of Section 1832 of Title 18 of the United States Code as well as comparable laws in other jurisdic-

tions throughout the world, and may be punishable by fine and imprisonment.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.

In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

ages of any nature resulting from the use of information in this manual. The information contained in this

document is subject to change without notice. When using the document for system implementation,

please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that

appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights

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Nixdorf products by the owners thereof.

Your use of this document and/or any of the information contained herein constitutes your agreement to

all of the terms stated on this page.

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Table of Contents

1 Introduction ................................................................................................................................ 1-1

1.1 Symbols used in this manual ............................................................................................1-1

1.2 Section-specific Warning Notes .........................................................................................1-2

1.3 Signs, markings and symbols ............................................................................................1-3

2 Safety .......................................................................................................................................... 2-1

2.1 General safety instructions for the component...................................................................2-1

2.2 General safety precautions for the system.........................................................................2-2

3 Description ................................................................................................................................. 3-1

3.1 Component Overview.........................................................................................................3-1

3.1.1 Overall view with 4 cassettes.............................................................................. 3-1

3.1.2 Overall view with 5 cassettes.............................................................................. 3-2

3.1.3 Upper Unit........................................................................................................... 3-3

3.1.4 Lower unit with 4 cassettes................................................................................. 3-4

3.1.5 Lower unit with 5 cassettes................................................................................. 3-6

3.2 Notes and Transport Routes ..............................................................................................3-8

3.3 Cassettes ...........................................................................................................................3-10

3.3.1 cassette concept ................................................................................................. 3-10

3.3.2 Manipulation monitoring...................................................................................... 3-11

3.3.3 LED status messages ......................................................................................... 3-11

3.3.4 Standard cassette Basic/Midrange ..................................................................... 3-12

3.3.5 High End standard cassette................................................................................ 3-14

3.3.6 Reject/retract box................................................................................................ 3-16

3.3.7 Banknote toning technique ................................................................................. 3-17

3.3.8 LED display – Power supply ............................................................................... 3-32

4 Operation .................................................................................................................................... 4-1

4.1 Opening/closing the output tray .........................................................................................4-1

4.1.1 Open output tray ................................................................................................. 4-1

4.1.2 Close output tray................................................................................................. 4-2

4.2 Opening/closing the head transport unit ............................................................................4-3

4.2.1 Open head transport ........................................................................................... 4-3

4.2.2 Close head transport........................................................................................... 4-4

4.3 Opening/closing the safe distribution transport unit ...........................................................4-5

4.3.1 Open safe distribution transport.......................................................................... 4-5

4.3.2 Close safe distribution transport ......................................................................... 4-6

4.4 Opening/closing the upper dispense unit ...........................................................................4-7

4.4.1 Open upper dispense unit................................................................................... 4-7

4.4.2 Close upper dispense unit .................................................................................. 4-8

4.5 Opening/closing the lower dispense unit............................................................................4-9

4.5.1 Open lower dispense unit ................................................................................... 4-9

4.5.2 Close lower dispense unit ................................................................................... 4-10

4.6 Opening/closing the single dispense unit...........................................................................4-11

4.6.1 Opening the single dispense unit........................................................................ 4-11

4.6.2 Closing the single dispense unit ......................................................................... 4-12

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Table of Contents

4.7 Use cassettes.....................................................................................................................4-13

4.7.1 Safety Information............................................................................................... 4-13

4.7.2 Removing/inserting cassettes ............................................................................. 4-15

4.7.3 Opening the cassette .......................................................................................... 4-16

4.7.4 Closing the cassette............................................................................................ 4-16

4.7.5 Removing/inserting the reject/retract box ........................................................... 4-17

4.7.6 Opening/closing the reject/retract box ................................................................ 4-19

4.7.7 Removing cassettes from the docking station .................................................... 4-21

4.7.8 Inserting cassettes into the docking station ........................................................ 4-22

4.7.9 Removing/refilling banknotes.............................................................................. 4-23

4.7.10 Refill notes .......................................................................................................... 4-25

4.7.11 Cassette initialization .......................................................................................... 4-31

5 Troubleshooting......................................................................................................................... 5-1

5.1 General Information ...........................................................................................................5-1

5.2 Prerequisites for troubleshooting .......................................................................................5-1

5.3 Elimination of Note Jams ...................................................................................................5-2

5.3.1 Eliminate note jam in output tray......................................................................... 5-2

5.3.2 Eliminate note jam in head transport .................................................................. 5-2

5.3.3 Eliminate note jam in upper dispense unit .......................................................... 5-3

5.3.4 Eliminate note jam in lower dispense unit........................................................... 5-3

5.3.5 Eliminating a note jam in the single dispense unit .............................................. 5-4

5.3.6 Eliminate note jam in safe distribution transport ................................................. 5-4

6 Disposal ...................................................................................................................................... 6-1

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Table of Contents

List of Figures

Figure 3-1 CMD-V6C - Overall view, 4 cassettes....................................................................3-1

Figure 3-2 CMD-V6C - Overall view, 5 cassettes....................................................................3-2

Figure 3-3 CMD-V6C - Upper unit ...........................................................................................3-3

Figure 3-4 CMD-V6C - Lower unit, front view, 4 cassettes......................................................3-4

Figure 3-5 CMD-V6C - Lower unit, rear view, 4 cassettes ......................................................3-5

Figure 3-6 CMD-V6C - Lower unit, front view, 5 cassettes......................................................3-6

Figure 3-7 CMD-V6C - Lower unit, rear view, 5 cassettes ......................................................3-7

Figure 3-8 Frontload cash paths..............................................................................................3-8

Figure 3-9 Rearload cash paths ..............................................................................................3-9

Figure 3-10 Reject/retract box - Overview.................................................................................3-16

Figure 4-1 CMD-V6 C - Opening the output tray .....................................................................4-1

Figure 4-2 CMD-V6 C - Closing the output tray.......................................................................4-2

Figure 4-3 CMD-V6C - Opening the head transport unit .........................................................4-3

Figure 4-4 CMD-V6 C - Closing the head transport unit..........................................................4-4

Figure 4-5 CMD-V6 C - Opening the safe distribution transport unit.......................................4-5

Figure 4-6 CMD-V6 C - Closing the safe distribution transport unit.........................................4-6

Figure 4-7 CMD-V6C - Closing the safe distribution transport unit 2.......................................4-6

Figure 4-8 CMD-V6C - Opening the upper dispense unit........................................................4-7

Figure 4-9 CMD-V6C - Closing the upper dispense unit .........................................................4-8

Figure 4-10 CMD-V6 C - Opening the lower dispense unit .......................................................4-9

Figure 4-11 CMD-V6C - Closing the lower dispense unit..........................................................4-10

Figure 4-12 CMD-V6C - Opening the single dispense unit .......................................................4-11

Figure 4-13 CMD-V6C - Closing the single dispense unit .........................................................4-12

Figure 4-14 CMD-V6 C - Removing cassettes ..........................................................................4-15

Figure 4-15 CMD-V6 C - Inserting the cassette.........................................................................4-15

Figure 4-16 CMD-V6C - Removing the reject/retract box..........................................................4-17

Figure 4-17 CMD-V6C - Inserting the reject/retract box ............................................................4-18

Figure 4-18 Unlocking the reject/retract box..............................................................................4-19

Figure 4-19 Opening the reject/retract box................................................................................4-19

Figure 4-20 Closing the reject/retract box..................................................................................4-20

Figure 4-21 Locking the reject/retract box .................................................................................4-20

Figure 5-1 Eliminate note jam in output tray............................................................................5-2

Figure 5-2 Eliminate note jam in head transport......................................................................5-2

Figure 5-3 Eliminate note jam in upper dispense unit .............................................................5-3

Figure 5-4 Eliminate note jam in lower dispense unit ..............................................................5-3

Figure 5-5 Eliminating a note jam in the single dispense unit .................................................5-4

Figure 5-6 Eliminate note jam in safe distribution transport.....................................................5-4

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Table of Contents

List of Tables

Table 1-1 Warning signs used................................................................................................1-3

Table 1-2 Mandatory Signs Used...........................................................................................1-3

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1

1 Introduction

These operating instructions are intended to make it easier for you to get to know the component and to

use it for its intended purpose.

These operating instructions contain important information for safe, proper and economical operation of

the component. Observance of these instructions helps to reduce hazards, repair costs and downtimes

and to increase reliability and service life.

Existing national regulations for accident prevention and environmental protection are also valid.

The operator should ensure that every person working with or on the component reads and applies

these operating instructions.

These operating instructions must be kept in a known and easily accessible location and must be con-

sulted in the event of the slightest doubt.

1.1

1.1 Symbols used in this manual

●Text following a bullet point represents an item in a list.

„“ Text in quotation marks refers to other chapters or sections in this document.

‚‘ Text in simple quotation marks relates to components/mounting parts which are in-

cluded in the delivery package.

Prerequisite that must be fulfilled before an action.

1.

2.

n.

Numbered instructions describe activities which must be carried out in the specified se-

quence

Intermediate result of an action.

Action successfully completed.

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1-1

Introduction

1.2

1.2 Section-specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided, will

result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not avoided,

could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided, could

result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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1-2

Introduction

1.3

1.3 Signs, markings and symbols

The following designations can be used in this manual or on the system.

Table1-1: Warning signs used

Warning signs

General information

Warning signs

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table1-2: Mandatory Signs Used

Mandatory Signs

Wear

ear protection

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Observe

the manual

Prohibition signs

Climb

forbidden

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1-3

2

2 Safety

2.1

2.1 General safety instructions for the component

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect to

the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in order

to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how to

carry out one or another of the procedures.

DANGER

Repairs

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improperly

could result in considerable danger to the user.

In case of noncompliance, Diebold Nixdorf excludes all liability.

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2-1

Safety

2.2

2.2 General safety precautions for the system

This system complies with the relevant safety regulations for information processing equipment.

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect to

the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in order

to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how to

carry out one or another of the procedures.

DANGER

Electrical voltage

Risk of fatal injury through contact with live parts! Before performing any cleaning, mainte-

nance or repair work, disconnect the system from the main power supply (for details see

General power interruption)

lSwitch off the system (see chapter "Operation",

section "Switching the system on/off).

lDisconnect the connector of the power supply cable from the electrical socket in-

stalled by the building contractor.

WARNING

Risk of impact

Be careful not to injure your head when the fascia or the rear door is opened.

lMove carefully when either the fascia or the rear door is opened.

DANGER

Adverse weather conditions

Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the

exposed components, especially under adverse weather conditions, since that could pose

a danger to your life.

Be sure to take suitable precautions when working on an open system (e.g. by covering

components where necessary) so that fluid cannot enter the open system.

• Observe the warning and information labels on the system.

• Unless otherwise stated, grasp the components only by the green control elements when handling

them.

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2-2

Safety

• This system is equipped with a safety-tested power cable which must be connected to a suitable

grounded socket only.

• Always hold the plug when removing the power cable. Never pull on the cable itself.

• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or

crushed in any way.

• Have damaged power cables replaced immediately.

• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-

breakers of the facility installation.

DANGER

In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-

eign objects in the system) take the following steps:

Switch the system voltage-free immediately by:

lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse

holder in the distributor box of the facility installation.

lDisconnecting the plug of the power supply cable from the grounded socket in the fa-

cility installation.

lInterrupting the power connection between the UPS (uninterruptible power supply)

and the system (see chapter "Introduction", section "General power interruption" in

the operating manual);

lFor further system-specific notes, please refer to the operating manuals.

lInform the customer service responsible for you.

• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and

to prevent malfunctions resulting from overheating.

• Use only accessories and extension components that have been approved by Diebold Nixdorf .

Nonobservance can result in damage to the system or violations of regulations concerning safety, ra-

dio interference and ergonomical requirements.

• Please note that if external voltages are fed into the prepared cabling for the installation of additional

electronics (e.g. EMA connection), only safety extra-low voltage circuits (ES1 circuits) are involved.

• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,

Service and Maintenance" in the operating manual).

• Components with adjustable light effects are integrated in this product. Repetition frequencies be-

tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can

cause epileptic seizures in some individuals.

Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-

fresh rates are as high as possible.

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2-3

Safety

DANGER

Repairs

Repair work on the system or on the components may be carried out only by authorized

specialist staff. Unauthorized opening of the system or repair work carried out improperly

could result in considerable danger to the user.

In case of noncompliance, Diebold Nixdorf excludes all liability.

Lithium batteries

DANGER

Danger of fire and explosion

The handling and replacement of batteries should only be performed by authorized per-

sonnel trained by Diebold Nixdorf trained or authorized service personnel.

There is danger of fire or explosion if the batteries are handled improperly. It is therefore

important to note the following points:

lAvoid short circuits

lNever recharge the battery

lAvoid temperatures above +100°C (+212°F).

lDo not attempt to open the battery by force

lDo not allow the battery to come into contact with water or fire

lThe battery should only be replaced with the same or an equivalent type recom-

mended by Diebold Nixdorf (see chapter “Appendix,” section “Consumables” in the

operating manual). Dispose of used batteries in compliance with national regulations

and the manufacturer's specifications.

• The system is designed to operate in a pollution degree 2 environment. Operation in higher pollution

levels is not permitted.

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2-4

3

3 Description

3.1

3.1 Component Overview

The CMD-V6C is either available with 4 or 5 cassettes depending on the configuration ordered. The

component with 4 cassettes is shown below. Any special features relating to the CMD-V6C with 5 cas-

settes are discussed where necessary.

3.1.1

3.1.1 Overall view with 4 cassettes

1

3

2

TD-01571-03

Figure3-1: CMD-V6C - Overall view, 4 cassettes

1 Upper unit 3 Lower unit

2 Transfer transport

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3-1

Description

3.1.2

3.1.2 Overall view with 5 cassettes

1

3

2

TD-01571-47

Figure3-2: CMD-V6C - Overall view, 5 cassettes

1 Upper unit 3 Lower unit

2 Transfer transport

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3-2

Description

3.1.3

3.1.3 Upper Unit

2

34

1

TD-01571-04

Figure3-3: CMD-V6C - Upper unit

1 Head transport unit 2 Latch for head transport unit

3 Shadow shutter 4 Handwheel for shadow shutter

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3-3

Description

3.1.4

3.1.4 Lower unit with 4 cassettes

Front view, 4 cassettes

12 2

3

4

6

5

11

9

10

8

7

1

TD-01571-06

Figure3-4: CMD-V6C - Lower unit, front view, 4 cassettes

1Locking/unlocking lever

Safe distribution transport unit

7,8,9,11 Unlocking lever for cassette

2Safe distribution transport unit 10 Unlocking lever for lower unit

3- 6 Cash-out cassette 12 Reject/retract box

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3-4

Description

Rear view, 4 cassettes

1

2

TD-01571-05

Figure3-5: CMD-V6C - Lower unit, rear view, 4 cassettes

1Upper dispense unit 2Lower dispense unit

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3-5

Description

3.1.5

3.1.5 Lower unit with 5 cassettes

Front view, 5 cassettes

14 2

3

4

6

5

13

11

12

10

9

1

7

8

TD-01571-48

Figure3-6: CMD-V6C - Lower unit, front view, 5 cassettes

1Locking/unlocking lever

Safe distribution transport unit

8,9,10,11,13 Unlocking lever for cassette

2Safe distribution transport unit 12 Unlocking lever for lower unit

3- 7 Cash-out cassette 14 Reject/retract box

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3-6

Description

Rear view, 5 cassettes

1

2

3

TD-01571-49

Figure3-7: CMD-V6C - Lower unit, rear view, 5 cassettes

1Upper dispense unit 2Lower dispense unit

3Single dispense unit

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Diebold Nixdorf CMD-V6C Operating instructions

Diebold Nixdorf CMD-V6C Operating instructions

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