Diebold Nixdorf CS 2040 Operating instructions

Operating Manual

CINEO C2040

Self-Service

Systems

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CINEO C2040 - Operating Manual 01750239527 A

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November Edition 2012

CINEO C2040

Operating Manual

CINEO C2040 - Operating Manual 01750239527 A

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01750239527 A CINEO C2040 - Operating Manual I

Contents

Preamble .................................................................................................... 1

Symbols used in this manual ...................................................................... 1

Important safety precautions ...................................................................... 2

General power interruption ......................................................................... 5

CINEO C2040 Frontload ........................................................................ 5

CINEO C2040 Rearload ........................................................................ 7

Device Overview ....................................................................................... 9

Device types ............................................................................................... 9

CINEO C2040 Frontload ........................................................................ 9

CINEO C2040 Rearload ........................................................................ 9

Components ............................................................................................. 10

Controls CINEO C2040 Frontload ............................................................ 11

Overall view ......................................................................................... 11

Control panel ....................................................................................... 12

Control panel open .............................................................................. 15

Front door open ................................................................................... 16

Front door and safe open .................................................................... 17

Safe with CMD-V4 .......................................................................... 17

Safe with CMD-V5 .......................................................................... 18

Equipment carriage pulled out ............................................................. 19

Controls CINEO C2040 Rearload ............................................................. 20

Overall view ......................................................................................... 20

Control panel ....................................................................................... 21

Power supply ....................................................................................... 24

Door of operating unit open ................................................................. 26

Equipment carriage pulled out ............................................................. 27

Safe opened ........................................................................................ 28

Safe with CMD-V4 .......................................................................... 28

Safe with CMD-V5 .......................................................................... 29

Keypad privacy shield ............................................................................... 30

Basic Operation ...................................................................................... 31

General information .................................................................................. 31

Calling the product-specific software ........................................................ 32

Frontload .............................................................................................. 32

Rearload .............................................................................................. 33

Opening/closing the device doors ............................................................. 35

Contents

II CINEO C2040 - Operating Manual 01750239527 A

CINEO C2040 Frontload ...................................................................... 35

Opening/closing the front door ........................................................ 35

Lifting up/pushing down the customer panel .................................. 38

Pulling out / pushing in the equipment carriage .............................. 39

Pulling out/pushing in the cash media dispenser ............................ 40

CINEO C2040 Rearload ...................................................................... 41

Opening / closing the door of the operating unit ............................. 41

Lifting up/pushing down the customer panel .................................. 42

Opening/closing the operator panel window ................................... 44

Swinging the operator panel open/closed ....................................... 45

Pulling out / pushing in the equipment carriage .............................. 46

Pulling out/pushing in the cash media dispenser ............................ 47

Lifting up/pushing down the LCD monitor ................................................. 48

LCD monitor without OP functionality .................................................. 48

LCD monitor with OP functionality ....................................................... 50

Switching the device on............................................................................. 52

Frontload .............................................................................................. 52

Rearload............................................................................................... 53

Switching the device off ............................................................................ 54

Frontload .............................................................................................. 55

Rearload............................................................................................... 55

Setting the loudspeaker volume ................................................................ 56

Frontload .............................................................................................. 56

Rearload............................................................................................... 57

Switching the monitor on ........................................................................... 58

Frontload .............................................................................................. 58

Rearload............................................................................................... 59

Setting the volume of the headphone jack ................................................ 60

Opening/closing the safe door .................................................................. 61

Opening/closing the safe door (factory setting) ................................... 61

Opening the safe door (factory setting) .......................................... 62

Closing the safe door (factory setting) ............................................ 65

Changing the key and number combination locks ............................... 67

Changing the key lock ..................................................................... 68

Changing the number combination lock ......................................... 70

Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 71

Opening/closing the safe door (customized lock) ................................ 72

Opening the safe door (after lock change) ..................................... 73

Closing the safe door (with customized lock) ................................. 76

'Remote status indicator' ........................................................................... 78

Replacing the logo on operating unit ......................................................... 80

Logo dimensions .................................................................................. 80

Contents

01750239527 A CINEO C2040 - Operating Manual III

Replacing the logo ............................................................................... 81

External control unit ............................................................................... 83

Keys and indicators ................................................................................... 83

Operator panel 06 ................................................................................... 87

Keys and indicators ................................................................................... 88

CMD-V4 Vertical Cash-Out ..................................................................... 93

Modules and function elements ................................................................ 93

Functional components and controls ........................................................ 94

Cash-out cassette ..................................................................................... 95

Reject/retract cassette .............................................................................. 97

Avoidance of problems and damage ........................................................ 98

Safety precautions ............................................................................... 98

Removing the cassette ............................................................................. 99

Opening the cassette .............................................................................. 100

Emptying the reject/retract cassette ....................................................... 101

Setting the low cash sensor .................................................................... 102

Setting the banknote width ...................................................................... 103

Removing the banknotes ................................................................... 103

Removing the banknote rails ............................................................. 104

Removing the banknote rail – note width less than 110 mm

(4.33") ........................................................................................... 105

Inserting the banknote rails................................................................ 106

Inserting the banknote rail – note width less than 110 mm

(4.33") ........................................................................................... 108

Setting the banknote height .................................................................... 109

Filling the cash-out cassette ................................................................... 111

Preparing the cash-out cassette ........................................................ 111

Preparing the banknote bundles ........................................................ 113

Inserting banknote bundles................................................................ 114

General instructions for filling the cassette ................................... 114

New and used banknote bundles ................................................. 115

Deformed banknote bundles ........................................................ 115

Special comments for deformed banknotes ................................. 118

Inserting the cassette .............................................................................. 121

Closing the cassette .......................................................................... 121

Inserting the cassette......................................................................... 122

Cassette initialization .............................................................................. 123

Determining the reference value ............................................................. 123

Troubleshooting ...................................................................................... 125

Contents

IV CINEO C2040 - Operating Manual 01750239527 A

Overview of sensors and electromechanical components ................. 125

Meaning of abbreviations and symbols .............................................. 126

Electrical elements ........................................................................ 126

Status messages (CMD controller) ......................................................... 128

Checking the banknote paths ................................................................. 134

Checking the vertical transport .......................................................... 135

Checking the dispensing areas .......................................................... 136

Checking the stacker and output transport ........................................ 137

Function test ............................................................................................ 139

Technical data ......................................................................................... 142

Cash-out cassette .............................................................................. 142

Reject / retract cassette ..................................................................... 142

CMD-V5 vertical output ........................................................................ 143

View of Frontload unit with vertical output ............................................... 143

View of Rearload unit with vertical output ............................................... 144

Important safety precautions ................................................................... 145

CINEO cassettes ............................................................................... 146

Overview ....................................................................................... 146

CINEO cassettes concept .................................................................. 147

Manipulation monitoring ..................................................................... 148

Status messages of the LED ............................................................. 148

Standard cassette Basic/Midrange .................................................... 149

Standard cassette Basic/Midrange opened .................................. 150

Compact cassette Basic/Midrange .................................................... 151

Compact cassette Basic/Midrange opened .................................. 152

Standard cassette High End .............................................................. 153

Standard cassette High End opened ............................................ 154

Compact cassette High End .............................................................. 155

Compact cassette High End opened ............................................ 156

Reject / retract cassette ..................................................................... 157

Banknote toning technique ................................................................ 158

Modes of the banknote toning technique - High End CINEO

cassette......................................................................................... 159

OFF Mode (OFF/In Branch*, factory defaults) ......................... 160

OFF mode ............................................................................... 161

Transport mode ....................................................................... 162

Open shutter mode .................................................................. 163

Open safe mode ...................................................................... 164

Safe mode ............................................................................... 165

Trustee mode .......................................................................... 166

Inking mode ............................................................................. 167

Contents

01750239527 A CINEO C2040 - Operating Manual V

Service note............................................................................. 168

LED display – Power supply .............................................................. 169

Handling the CINEO cassettes ............................................................... 170

Safety instructions ............................................................................. 170

CINEO cassette ................................................................................. 171

Removing cassettes ..................................................................... 172

Inserting cassettes ........................................................................ 173

Reject / retract cassette........................................................... 173

CINEO cassettes ..................................................................... 174

Inserting the high end cassette in the docking station .................. 175

Removing the cassette from the docking station.......................... 176

Opening the reject/retract cassette .............................................. 177

Emptying the reject/retract cassette ............................................. 178

Closing the reject/retract cassette ................................................ 179

Opening the cassette .................................................................... 180

Closing the cassette ..................................................................... 180

Removing/refilling banknotes ....................................................... 181

Refill notes .................................................................................... 183

Preparing banknotes ............................................................... 183

Cassette initialization ......................................................................... 189

Sensors and electromechanical components ......................................... 190

CMD-V5 with vertical output transport ............................................... 190

Meaning of abbreviations and symbols ............................................. 191

Stacker and output transport ........................................................ 191

Components of dispensing unit and cassette ............................... 193

Checking the banknote paths ................................................................. 194

Checking the vertical transport .......................................................... 194

Checking the dispensing areas ......................................................... 196

Checking the stacker and output transport ........................................ 196

Stacker wheel area ....................................................................... 197

Single reject area .......................................................................... 197

Gear tracks of the stacker and output transport ........................... 198

Vertical output.......................................................................... 198

Settings ................................................................................................... 199

Fundamentals .................................................................................... 199

Setting the CINEO cassettes to the needed banknote size ............... 200

Setting the banknote width in the CINEO cassettes .......................... 202

Setting the banknote height in the CINEO cassettes ........................ 204

Technical Data ........................................................................................ 208

Standard cassette Basic/Midrange .................................................... 208

Compact cassette Basic/Midrange .................................................... 208

Standard cassette High End .............................................................. 209

Contents

VI CINEO C2040 - Operating Manual 01750239527 A

Compact cassette High End .............................................................. 209

Reject / retract cassette ..................................................................... 210

Receipt Printer NP07A .......................................................................... 211

Function elements and controls .............................................................. 212

Printer control panel ................................................................................ 213

Position of control mark sensor ............................................................... 214

Printer accessories.................................................................................. 216

Basic settings .......................................................................................... 217

Selecting the roll holder ...................................................................... 217

Setting the paper-low sensor ............................................................. 218

Positioning the control mark sensor ................................................... 219

Setting the paper roll width ................................................................. 220

Paper-low sensor / paper-out sensor ...................................................... 221

Paper-low sensor (adjustable) ........................................................... 221

Paper-out sensor ............................................................................... 221

Replacing the ribbon cartridge ................................................................ 222

Replacing the paper roll .......................................................................... 224

Removing the paper roll ..................................................................... 225

Inserting the paper roll ....................................................................... 225

ERROR LED blinking pattern .................................................................. 229

Recoverable errors ............................................................................ 229

Unrecoverable errors ......................................................................... 232

Problems ................................................................................................. 233

Paper jam ........................................................................................... 233

Removing scraps of paper from the presenter ............................. 234

Setting the cutter to home position ............................................... 235

Removing scraps of paper from the printing unit .......................... 236

Control mark detecting error .............................................................. 237

Cutter error ......................................................................................... 238

Remedying poor print quality ............................................................. 239

Temperature error print head ............................................................. 241

No supply voltage ............................................................................... 241

Cleaning the sensors ......................................................................... 242

Other problems .................................................................................. 242

Consumables .......................................................................................... 243

Ribbon cartridges ............................................................................... 243

Print head ........................................................................................... 243

Paper products ................................................................................... 243

Paper specification ............................................................................. 244

Receipt roll dimensions ...................................................................... 244

Control mark print .............................................................................. 244

Contents

01750239527 A CINEO C2040 - Operating Manual VII

Control mark dimensions ................................................................... 245

Preprinted receipts ............................................................................. 246

Receipt Printer TP07A .......................................................................... 247

Function elements and controls .............................................................. 248

Printer control panel ................................................................................ 250

Position of control mark sensor .............................................................. 251

Printer accessories ................................................................................. 255

Roll holders ........................................................................................ 255

Basic settings .......................................................................................... 256

Selecting the roll holder ..................................................................... 256

Setting the paper-low sensor ............................................................. 257

Positioning the control mark sensor .................................................. 258

Changing the position of the control mark sensor on the

thermo print side ........................................................................... 258

Changing the position of the control mark sensor on the rear ...... 259

Changing the position of the control mark sensor between the

thermo print side and the rear ...................................................... 260

Paper-low sensor / paper-out sensor ...................................................... 265

Paper-low sensor ............................................................................... 265

Paper-out sensor ............................................................................... 265

Changing the paper roll ........................................................................... 266

Removing the paper roll ..................................................................... 266

Inserting the paper roll ....................................................................... 267

ERROR LED blinking pattern ................................................................. 273

Recoverable errors ............................................................................ 273

Unrecoverable errors ......................................................................... 276

Problems ................................................................................................. 277

Paper jam .......................................................................................... 277

Removing scraps of paper from the presenter ............................. 278

Setting the cutter to home position ............................................... 280

Removing scraps of paper from the thermo printing unit ............. 280

Control mark detecting error .............................................................. 282

Cutter error ........................................................................................ 283

Temperature error thermo print head ................................................ 284

Remedying poor print quality ............................................................. 284

No supply voltage .............................................................................. 286

Cleaning the sensors ......................................................................... 287

Other faults ........................................................................................ 287

Consumables .......................................................................................... 288

Thermo array ..................................................................................... 288

Paper products .................................................................................. 288

Contents

VIII CINEO C2040 - Operating Manual 01750239527 A

Paper specification ............................................................................. 288

Receipt roll dimensions ...................................................................... 289

Control mark print .............................................................................. 289

Control mark dimensions .............................................................. 289

Preprinted receipts ............................................................................. 291

Journal Printer NP06 ............................................................................. 293

Function elements and controls .............................................................. 294

Printer control panel ................................................................................ 295

Printer accessories.................................................................................. 296

Paper-low sensor / paper-out sensor ...................................................... 297

Paper low sensor ............................................................................... 297

Paper out sensor ................................................................................ 297

Replacing the ribbon cartridge ................................................................ 298

Replacing the paper roll .......................................................................... 300

Removing the paper roll ..................................................................... 301

Inserting the paper roll ....................................................................... 302

ERROR LED blinking pattern .................................................................. 306

Errors that can be remedied by the customer .................................... 306

Unrecoverable errors ......................................................................... 307

Problems ................................................................................................. 308

Paper jam ........................................................................................... 308

Paper motion error ............................................................................. 311

Remedying poor print quality ............................................................. 312

Print head temperature error .............................................................. 313

No supply voltage ............................................................................... 314

Cleaning the sensors ......................................................................... 315

Other problems .................................................................................. 315

Consumables .......................................................................................... 316

Ribbon cartridges ............................................................................... 316

Print head ........................................................................................... 316

Paper products ................................................................................... 317

Paper specifications ........................................................................... 317

Journal roll dimensions ...................................................................... 317

Journal printer TP06 ............................................................................. 319

Function elements and controls .............................................................. 320

Printer control panel ................................................................................ 321

Printer accessories.................................................................................. 322

Paper-low sensor / paper-out sensor ...................................................... 323

Paper low sensor ............................................................................... 323

Paper out sensor ................................................................................ 323

Contents

01750239527 A CINEO C2040 - Operating Manual IX

Replacing the paper roll .......................................................................... 324

Removing the paper roll ..................................................................... 324

Inserting the paper roll ....................................................................... 325

ERROR LED blinking pattern ................................................................. 330

Errors that can be remedied by the customer ................................... 330

Unrecoverable errors ......................................................................... 331

Problems ................................................................................................. 332

Paper jam .......................................................................................... 332

Remedying poor print quality ............................................................. 335

Temperature error thermo print head ................................................ 336

No supply voltage .............................................................................. 336

Cleaning the sensors ......................................................................... 337

Other problems .................................................................................. 337

Consumables .......................................................................................... 338

Thermo array ..................................................................................... 338

Paper products .................................................................................. 338

Paper specifications........................................................................... 338

Journal roll dimensions ...................................................................... 339

Anti-Skimming module II ...................................................................... 341

Anti-Skimming module II DD .................................................................. 341

General information on the functions ................................................. 341

ASKIM control and indicator .............................................................. 342

Status messages ............................................................................... 343

Resetting the alarm............................................................................ 344

Calibration .......................................................................................... 345

Anti-Skimming module II D ..................................................................... 346

ASKIM indicator ................................................................................. 346

Status messages ............................................................................... 347

Card reader CHD V3x (CHD V2CU) ...................................................... 349

Controls................................................................................................... 350

Standard version ................................................................................ 350

ACT version ....................................................................................... 351

Security Access Module (SAM) .............................................................. 352

Inserting the SAM module ...................................................................... 352

Removing an arrested ID card ................................................................ 355

Inserting an ID card ................................................................................ 357

Depositing retained ID cards .................................................................. 358

Cleaning .................................................................................................. 358

Cleaning procedure ........................................................................... 359

Troubleshooting ...................................................................................... 360

Contents

X CINEO C2040 - Operating Manual 01750239527 A

Manual card transport ........................................................................ 361

Card reject tray ...................................................................................... 363

Emptying the card reject tray .................................................................. 364

Card Reject Box .................................................................................... 365

Version overview ..................................................................................... 365

Function elements ................................................................................... 366

Opening the card reject box .................................................................... 366

Closing the card reject box...................................................................... 368

Card reject box (removable) ................................................................ 369

Function elements ................................................................................... 369

Status display .......................................................................................... 370

Removing the card reject box ................................................................. 371

Opening the card reject box .................................................................... 372

Closing the card reject box...................................................................... 373

Pushing in the card reject box ................................................................. 374

Hybrid DIP Reader ................................................................................. 375

Function elements ................................................................................... 375

How the hybrid DIP reader works ........................................................... 376

Inserting an ID card ................................................................................. 376

Installation position: track facing down .............................................. 377

Installation position: track facing up ................................................... 377

Installation position: track facing right ................................................ 377

Security Access Module (SAM) ............................................................... 378

Inserting the SAM module .................................................................. 379

Problems ................................................................................................. 380

Cleaning .................................................................................................. 380

Relay Panel for External Features USB .............................................. 381

Technical data ......................................................................................... 382

Description of connectors .................................................................. 382

Terminal diagram ............................................................................... 384

Sample connection of customer feedback ......................................... 384

Malfunctions .......................................................................................... 385

General information................................................................................. 385

Malfunctions of the safe .......................................................................... 385

Contents

01750239527 A CINEO C2040 - Operating Manual XI

Cleaning, Service and Maintenance ................................................... 387

Cleaning the housing .............................................................................. 387

Cleaning the keyboards/keypads ............................................................ 388

Cleaning the LCD monitor ...................................................................... 388

Appendix ................................................................................................ 389

Technical Data ........................................................................................ 389

General Installation Conditions .......................................................... 389

Electrical characteristics of the supply network ............................ 389

Device Conditions ......................................................................... 390

Installations specifications with 3-cassette CMD .......................... 391

Installations specifications with 4-cassette CMD .......................... 392

Environmental Conditions ............................................................. 393

Consumables .......................................................................................... 395

Orders ................................................................................................ 395

Loading aid ........................................................................................ 395

Approved cleaning materials .................................................................. 396

Orders ................................................................................................ 396

Notes on using cleaning materials ..................................................... 396

General purpose cleaning material .................................................... 397

Cleaning material for special components ......................................... 397

Compliance with Standards and Certifications ....................................... 398

Standards met ................................................................................... 398

Conformity ......................................................................................... 398

Notes concerning radio interference suppression and electrical

safety ................................................................................................. 398

Certification for data transmission ..................................................... 399

FCC rules and Canadian Standard ICES - 003 ................................. 399

UL 291, Level 1 (security Container) ................................................. 399

Environmental protection ........................................................................ 400

Environmentally and recycling-friendly product development ............ 400

Saving energy .................................................................................... 400

Disposing of used consumables ........................................................ 400

Labels on plastic case parts .............................................................. 400

Returning, recycling and disposing of used units and

consumables ..................................................................................... 401

Contents

XII CINEO C2040 - Operating Manual 01750239527 A

01750239527 A CINEO C2040 - Operating Manual XIII

Abbreviations

A

ACT Advanced Card Trap

ASKIM Anti-skimming module

B

BSMI Bureau of Standards,

Metrology and Inspection

C

CCMS Cash Cycle Management

Solutions

CE Communauté Européenne

(European Community)

Declaration of Conformity

CEE Certification of Electrical

Equipment

CEN Comité Européen de

Normalisation (European

Committee for

Standardization)

CFR Code of Federal

Regulation

CHD Card Handling Device

CL Clutch

CL Electromagnetic Clutch

CMD-V4 Cash Media

Dispenser Version 4

CNS Chinese National

Standards

CSA Canadian Standards

Association

D

DC Direct Current

DCM Direct Current Motor

DDU Double Note Detection

Unit

DIN German Institute for

Standardization

DPS Digital Photosensor

DT Data Transmission

E

EC European Community

EEC European Economic

Community

EEPROM Electrical

Erasable Programmable

Read Only Memory

EMA Intruder alarm system

EMC Electromagnetic

Compatibility

EN European standard

F

FCC Federal Communications

Commission

FL Frontload

G

GmbH Limited liability company

Abbreviations

XIV CINEO C2040 - Operating Manual 01750239527 A

I

ICES Interference-Causing

Equipment Standards

ID Identification

IDCU ID card unit

IP International Protection

ISO International Organization

for Standardization

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

M

MA Magnet

N

NP Needle (Matrix) Printer

O

OP Operator panel

P

PC Personal Computer

(system unit of the device)

PCS Print Contrast Sensitivity

PE Paper-out sensor

PS Photosensor

PSD Photosensor Dispense

(sensor for dispensing

process)

PSE Photosensor Empty

(cassette empty sensor)

R

RL Rearload

RSI Remote Status Indicator

S

SAM Security Access Module

(part of cashless payment)

SAT Stacker and output

transport

SELV Safety Extra-Low Voltage

SM Stepper Motor

SOP Service and Operating

Program

ST Connector

SW Switch

T

TN network Power supply

network in accordance

with EN 60950

TOF Top of Form (TOF mark:

black mark for paper

control)

TOF Top of Form (TOF-mark:

black mark for paper

control)

TP Thermo Printer

U

UL Underwriters Laboratories

Inc.

UPS Uninterruptible Power

Supply

USB Universal Serial Bus

Abbreviations

01750239527 A CINEO C2040 - Operating Manual XV

Z

ZKS Number combination lock

Abbreviations

XVI CINEO C2040 - Operating Manual 01750239527 A

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Diebold Nixdorf CS 2040 Operating instructions

Diebold Nixdorf CS 2040 Operating instructions

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