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Operating Manual
CINEO C2040
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CINEO C2040 - Operating Manual 01750239527 A
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November Edition 2012
CINEO C2040
Operating Manual
Copyright © Information and trademarks
CINEO C2040 - Operating Manual 01750239527 A
© WINCOR NIXDORF International GmbH 2012
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and rights of reproduction by reprinting,
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01750239527 A CINEO C2040 - Operating Manual I
Contents
Preamble .................................................................................................... 1
Symbols used in this manual ...................................................................... 1
Important safety precautions ...................................................................... 2
General power interruption ......................................................................... 5
CINEO C2040 Frontload ........................................................................ 5
CINEO C2040 Rearload ........................................................................ 7
Device Overview ....................................................................................... 9
Device types ............................................................................................... 9
CINEO C2040 Frontload ........................................................................ 9
CINEO C2040 Rearload ........................................................................ 9
Components ............................................................................................. 10
Controls CINEO C2040 Frontload ............................................................ 11
Overall view ......................................................................................... 11
Control panel ....................................................................................... 12
Control panel open .............................................................................. 15
Front door open ................................................................................... 16
Front door and safe open .................................................................... 17
Safe with CMD-V4 .......................................................................... 17
Safe with CMD-V5 .......................................................................... 18
Equipment carriage pulled out ............................................................. 19
Controls CINEO C2040 Rearload ............................................................. 20
Overall view ......................................................................................... 20
Control panel ....................................................................................... 21
Power supply ....................................................................................... 24
Door of operating unit open ................................................................. 26
Equipment carriage pulled out ............................................................. 27
Safe opened ........................................................................................ 28
Safe with CMD-V4 .......................................................................... 28
Safe with CMD-V5 .......................................................................... 29
Keypad privacy shield ............................................................................... 30
Basic Operation ...................................................................................... 31
General information .................................................................................. 31
Calling the product-specific software ........................................................ 32
Frontload .............................................................................................. 32
Rearload .............................................................................................. 33
Opening/closing the device doors ............................................................. 35
Contents
II CINEO C2040 - Operating Manual 01750239527 A
CINEO C2040 Frontload ...................................................................... 35
Opening/closing the front door ........................................................ 35
Lifting up/pushing down the customer panel .................................. 38
Pulling out / pushing in the equipment carriage .............................. 39
Pulling out/pushing in the cash media dispenser ............................ 40
CINEO C2040 Rearload ...................................................................... 41
Opening / closing the door of the operating unit ............................. 41
Lifting up/pushing down the customer panel .................................. 42
Opening/closing the operator panel window ................................... 44
Swinging the operator panel open/closed ....................................... 45
Pulling out / pushing in the equipment carriage .............................. 46
Pulling out/pushing in the cash media dispenser ............................ 47
Lifting up/pushing down the LCD monitor ................................................. 48
LCD monitor without OP functionality .................................................. 48
LCD monitor with OP functionality ....................................................... 50
Switching the device on............................................................................. 52
Frontload .............................................................................................. 52
Rearload............................................................................................... 53
Switching the device off ............................................................................ 54
Frontload .............................................................................................. 55
Rearload............................................................................................... 55
Setting the loudspeaker volume ................................................................ 56
Frontload .............................................................................................. 56
Rearload............................................................................................... 57
Switching the monitor on ........................................................................... 58
Frontload .............................................................................................. 58
Rearload............................................................................................... 59
Setting the volume of the headphone jack ................................................ 60
Opening/closing the safe door .................................................................. 61
Opening/closing the safe door (factory setting) ................................... 61
Opening the safe door (factory setting) .......................................... 62
Closing the safe door (factory setting) ............................................ 65
Changing the key and number combination locks ............................... 67
Changing the key lock ..................................................................... 68
Changing the number combination lock ......................................... 70
Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 71
Opening/closing the safe door (customized lock) ................................ 72
Opening the safe door (after lock change) ..................................... 73
Closing the safe door (with customized lock) ................................. 76
'Remote status indicator' ........................................................................... 78
Replacing the logo on operating unit ......................................................... 80
Logo dimensions .................................................................................. 80
Contents
01750239527 A CINEO C2040 - Operating Manual III
Replacing the logo ............................................................................... 81
External control unit ............................................................................... 83
Keys and indicators ................................................................................... 83
Operator panel 06 ................................................................................... 87
Keys and indicators ................................................................................... 88
CMD-V4 Vertical Cash-Out ..................................................................... 93
Modules and function elements ................................................................ 93
Functional components and controls ........................................................ 94
Cash-out cassette ..................................................................................... 95
Reject/retract cassette .............................................................................. 97
Avoidance of problems and damage ........................................................ 98
Safety precautions ............................................................................... 98
Removing the cassette ............................................................................. 99
Opening the cassette .............................................................................. 100
Emptying the reject/retract cassette ....................................................... 101
Setting the low cash sensor .................................................................... 102
Setting the banknote width ...................................................................... 103
Removing the banknotes ................................................................... 103
Removing the banknote rails ............................................................. 104
Removing the banknote rail – note width less than 110 mm
(4.33") ........................................................................................... 105
Inserting the banknote rails................................................................ 106
Inserting the banknote rail – note width less than 110 mm
(4.33") ........................................................................................... 108
Setting the banknote height .................................................................... 109
Filling the cash-out cassette ................................................................... 111
Preparing the cash-out cassette ........................................................ 111
Preparing the banknote bundles ........................................................ 113
Inserting banknote bundles................................................................ 114
General instructions for filling the cassette ................................... 114
New and used banknote bundles ................................................. 115
Deformed banknote bundles ........................................................ 115
Special comments for deformed banknotes ................................. 118
Inserting the cassette .............................................................................. 121
Closing the cassette .......................................................................... 121
Inserting the cassette......................................................................... 122
Cassette initialization .............................................................................. 123
Determining the reference value ............................................................. 123
Troubleshooting ...................................................................................... 125
Contents
IV CINEO C2040 - Operating Manual 01750239527 A
Overview of sensors and electromechanical components ................. 125
Meaning of abbreviations and symbols .............................................. 126
Electrical elements ........................................................................ 126
Status messages (CMD controller) ......................................................... 128
Checking the banknote paths ................................................................. 134
Checking the vertical transport .......................................................... 135
Checking the dispensing areas .......................................................... 136
Checking the stacker and output transport ........................................ 137
Function test ............................................................................................ 139
Technical data ......................................................................................... 142
Cash-out cassette .............................................................................. 142
Reject / retract cassette ..................................................................... 142
CMD-V5 vertical output ........................................................................ 143
View of Frontload unit with vertical output ............................................... 143
View of Rearload unit with vertical output ............................................... 144
Important safety precautions ................................................................... 145
CINEO cassettes ............................................................................... 146
Overview ....................................................................................... 146
CINEO cassettes concept .................................................................. 147
Manipulation monitoring ..................................................................... 148
Status messages of the LED ............................................................. 148
Standard cassette Basic/Midrange .................................................... 149
Standard cassette Basic/Midrange opened .................................. 150
Compact cassette Basic/Midrange .................................................... 151
Compact cassette Basic/Midrange opened .................................. 152
Standard cassette High End .............................................................. 153
Standard cassette High End opened ............................................ 154
Compact cassette High End .............................................................. 155
Compact cassette High End opened ............................................ 156
Reject / retract cassette ..................................................................... 157
Banknote toning technique ................................................................ 158
Modes of the banknote toning technique - High End CINEO
cassette......................................................................................... 159
OFF Mode (OFF/In Branch*, factory defaults) ......................... 160
OFF mode ............................................................................... 161
Transport mode ....................................................................... 162
Open shutter mode .................................................................. 163
Open safe mode ...................................................................... 164
Safe mode ............................................................................... 165
Trustee mode .......................................................................... 166
Inking mode ............................................................................. 167
Contents
01750239527 A CINEO C2040 - Operating Manual V
Service note............................................................................. 168
LED display – Power supply .............................................................. 169
Handling the CINEO cassettes ............................................................... 170
Safety instructions ............................................................................. 170
CINEO cassette ................................................................................. 171
Removing cassettes ..................................................................... 172
Inserting cassettes ........................................................................ 173
Reject / retract cassette........................................................... 173
CINEO cassettes ..................................................................... 174
Inserting the high end cassette in the docking station .................. 175
Removing the cassette from the docking station.......................... 176
Opening the reject/retract cassette .............................................. 177
Emptying the reject/retract cassette ............................................. 178
Closing the reject/retract cassette ................................................ 179
Opening the cassette .................................................................... 180
Closing the cassette ..................................................................... 180
Removing/refilling banknotes ....................................................... 181
Refill notes .................................................................................... 183
Preparing banknotes ............................................................... 183
Cassette initialization ......................................................................... 189
Sensors and electromechanical components ......................................... 190
CMD-V5 with vertical output transport ............................................... 190
Meaning of abbreviations and symbols ............................................. 191
Stacker and output transport ........................................................ 191
Components of dispensing unit and cassette ............................... 193
Checking the banknote paths ................................................................. 194
Checking the vertical transport .......................................................... 194
Checking the dispensing areas ......................................................... 196
Checking the stacker and output transport ........................................ 196
Stacker wheel area ....................................................................... 197
Single reject area .......................................................................... 197
Gear tracks of the stacker and output transport ........................... 198
Vertical output.......................................................................... 198
Settings ................................................................................................... 199
Fundamentals .................................................................................... 199
Setting the CINEO cassettes to the needed banknote size ............... 200
Setting the banknote width in the CINEO cassettes .......................... 202
Setting the banknote height in the CINEO cassettes ........................ 204
Technical Data ........................................................................................ 208
Standard cassette Basic/Midrange .................................................... 208
Compact cassette Basic/Midrange .................................................... 208
Standard cassette High End .............................................................. 209
Contents
VI CINEO C2040 - Operating Manual 01750239527 A
Compact cassette High End .............................................................. 209
Reject / retract cassette ..................................................................... 210
Receipt Printer NP07A .......................................................................... 211
Function elements and controls .............................................................. 212
Printer control panel ................................................................................ 213
Position of control mark sensor ............................................................... 214
Printer accessories.................................................................................. 216
Basic settings .......................................................................................... 217
Selecting the roll holder ...................................................................... 217
Setting the paper-low sensor ............................................................. 218
Positioning the control mark sensor ................................................... 219
Setting the paper roll width ................................................................. 220
Paper-low sensor / paper-out sensor ...................................................... 221
Paper-low sensor (adjustable) ........................................................... 221
Paper-out sensor ............................................................................... 221
Replacing the ribbon cartridge ................................................................ 222
Replacing the paper roll .......................................................................... 224
Removing the paper roll ..................................................................... 225
Inserting the paper roll ....................................................................... 225
ERROR LED blinking pattern .................................................................. 229
Recoverable errors ............................................................................ 229
Unrecoverable errors ......................................................................... 232
Problems ................................................................................................. 233
Paper jam ........................................................................................... 233
Removing scraps of paper from the presenter ............................. 234
Setting the cutter to home position ............................................... 235
Removing scraps of paper from the printing unit .......................... 236
Control mark detecting error .............................................................. 237
Cutter error ......................................................................................... 238
Remedying poor print quality ............................................................. 239
Temperature error print head ............................................................. 241
No supply voltage ............................................................................... 241
Cleaning the sensors ......................................................................... 242
Other problems .................................................................................. 242
Consumables .......................................................................................... 243
Ribbon cartridges ............................................................................... 243
Print head ........................................................................................... 243
Paper products ................................................................................... 243
Paper specification ............................................................................. 244
Receipt roll dimensions ...................................................................... 244
Control mark print .............................................................................. 244
Contents
01750239527 A CINEO C2040 - Operating Manual VII
Control mark dimensions ................................................................... 245
Preprinted receipts ............................................................................. 246
Receipt Printer TP07A .......................................................................... 247
Function elements and controls .............................................................. 248
Printer control panel ................................................................................ 250
Position of control mark sensor .............................................................. 251
Printer accessories ................................................................................. 255
Roll holders ........................................................................................ 255
Basic settings .......................................................................................... 256
Selecting the roll holder ..................................................................... 256
Setting the paper-low sensor ............................................................. 257
Positioning the control mark sensor .................................................. 258
Changing the position of the control mark sensor on the
thermo print side ........................................................................... 258
Changing the position of the control mark sensor on the rear ...... 259
Changing the position of the control mark sensor between the
thermo print side and the rear ...................................................... 260
Paper-low sensor / paper-out sensor ...................................................... 265
Paper-low sensor ............................................................................... 265
Paper-out sensor ............................................................................... 265
Changing the paper roll ........................................................................... 266
Removing the paper roll ..................................................................... 266
Inserting the paper roll ....................................................................... 267
ERROR LED blinking pattern ................................................................. 273
Recoverable errors ............................................................................ 273
Unrecoverable errors ......................................................................... 276
Problems ................................................................................................. 277
Paper jam .......................................................................................... 277
Removing scraps of paper from the presenter ............................. 278
Setting the cutter to home position ............................................... 280
Removing scraps of paper from the thermo printing unit ............. 280
Control mark detecting error .............................................................. 282
Cutter error ........................................................................................ 283
Temperature error thermo print head ................................................ 284
Remedying poor print quality ............................................................. 284
No supply voltage .............................................................................. 286
Cleaning the sensors ......................................................................... 287
Other faults ........................................................................................ 287
Consumables .......................................................................................... 288
Thermo array ..................................................................................... 288
Paper products .................................................................................. 288
Contents
VIII CINEO C2040 - Operating Manual 01750239527 A
Paper specification ............................................................................. 288
Receipt roll dimensions ...................................................................... 289
Control mark print .............................................................................. 289
Control mark dimensions .............................................................. 289
Preprinted receipts ............................................................................. 291
Journal Printer NP06 ............................................................................. 293
Function elements and controls .............................................................. 294
Printer control panel ................................................................................ 295
Printer accessories.................................................................................. 296
Paper-low sensor / paper-out sensor ...................................................... 297
Paper low sensor ............................................................................... 297
Paper out sensor ................................................................................ 297
Replacing the ribbon cartridge ................................................................ 298
Replacing the paper roll .......................................................................... 300
Removing the paper roll ..................................................................... 301
Inserting the paper roll ....................................................................... 302
ERROR LED blinking pattern .................................................................. 306
Errors that can be remedied by the customer .................................... 306
Unrecoverable errors ......................................................................... 307
Problems ................................................................................................. 308
Paper jam ........................................................................................... 308
Paper motion error ............................................................................. 311
Remedying poor print quality ............................................................. 312
Print head temperature error .............................................................. 313
No supply voltage ............................................................................... 314
Cleaning the sensors ......................................................................... 315
Other problems .................................................................................. 315
Consumables .......................................................................................... 316
Ribbon cartridges ............................................................................... 316
Print head ........................................................................................... 316
Paper products ................................................................................... 317
Paper specifications ........................................................................... 317
Journal roll dimensions ...................................................................... 317
Journal printer TP06 ............................................................................. 319
Function elements and controls .............................................................. 320
Printer control panel ................................................................................ 321
Printer accessories.................................................................................. 322
Paper-low sensor / paper-out sensor ...................................................... 323
Paper low sensor ............................................................................... 323
Paper out sensor ................................................................................ 323
Contents
01750239527 A CINEO C2040 - Operating Manual IX
Replacing the paper roll .......................................................................... 324
Removing the paper roll ..................................................................... 324
Inserting the paper roll ....................................................................... 325
ERROR LED blinking pattern ................................................................. 330
Errors that can be remedied by the customer ................................... 330
Unrecoverable errors ......................................................................... 331
Problems ................................................................................................. 332
Paper jam .......................................................................................... 332
Remedying poor print quality ............................................................. 335
Temperature error thermo print head ................................................ 336
No supply voltage .............................................................................. 336
Cleaning the sensors ......................................................................... 337
Other problems .................................................................................. 337
Consumables .......................................................................................... 338
Thermo array ..................................................................................... 338
Paper products .................................................................................. 338
Paper specifications........................................................................... 338
Journal roll dimensions ...................................................................... 339
Anti-Skimming module II ...................................................................... 341
Anti-Skimming module II DD .................................................................. 341
General information on the functions ................................................. 341
ASKIM control and indicator .............................................................. 342
Status messages ............................................................................... 343
Resetting the alarm............................................................................ 344
Calibration .......................................................................................... 345
Anti-Skimming module II D ..................................................................... 346
ASKIM indicator ................................................................................. 346
Status messages ............................................................................... 347
Card reader CHD V3x (CHD V2CU) ...................................................... 349
Controls................................................................................................... 350
Standard version ................................................................................ 350
ACT version ....................................................................................... 351
Security Access Module (SAM) .............................................................. 352
Inserting the SAM module ...................................................................... 352
Removing an arrested ID card ................................................................ 355
Inserting an ID card ................................................................................ 357
Depositing retained ID cards .................................................................. 358
Cleaning .................................................................................................. 358
Cleaning procedure ........................................................................... 359
Troubleshooting ...................................................................................... 360
Contents
X CINEO C2040 - Operating Manual 01750239527 A
Manual card transport ........................................................................ 361
Card reject tray ...................................................................................... 363
Emptying the card reject tray .................................................................. 364
Card Reject Box .................................................................................... 365
Version overview ..................................................................................... 365
Function elements ................................................................................... 366
Opening the card reject box .................................................................... 366
Closing the card reject box...................................................................... 368
Card reject box (removable) ................................................................ 369
Function elements ................................................................................... 369
Status display .......................................................................................... 370
Removing the card reject box ................................................................. 371
Opening the card reject box .................................................................... 372
Closing the card reject box...................................................................... 373
Pushing in the card reject box ................................................................. 374
Hybrid DIP Reader ................................................................................. 375
Function elements ................................................................................... 375
How the hybrid DIP reader works ........................................................... 376
Inserting an ID card ................................................................................. 376
Installation position: track facing down .............................................. 377
Installation position: track facing up ................................................... 377
Installation position: track facing right ................................................ 377
Security Access Module (SAM) ............................................................... 378
Inserting the SAM module .................................................................. 379
Problems ................................................................................................. 380
Cleaning .................................................................................................. 380
Relay Panel for External Features USB .............................................. 381
Technical data ......................................................................................... 382
Description of connectors .................................................................. 382
Terminal diagram ............................................................................... 384
Sample connection of customer feedback ......................................... 384
Malfunctions .......................................................................................... 385
General information................................................................................. 385
Malfunctions of the safe .......................................................................... 385
Contents
01750239527 A CINEO C2040 - Operating Manual XI
Cleaning, Service and Maintenance ................................................... 387
Cleaning the housing .............................................................................. 387
Cleaning the keyboards/keypads ............................................................ 388
Cleaning the LCD monitor ...................................................................... 388
Appendix ................................................................................................ 389
Technical Data ........................................................................................ 389
General Installation Conditions .......................................................... 389
Electrical characteristics of the supply network ............................ 389
Device Conditions ......................................................................... 390
Installations specifications with 3-cassette CMD .......................... 391
Installations specifications with 4-cassette CMD .......................... 392
Environmental Conditions ............................................................. 393
Consumables .......................................................................................... 395
Orders ................................................................................................ 395
Loading aid ........................................................................................ 395
Approved cleaning materials .................................................................. 396
Orders ................................................................................................ 396
Notes on using cleaning materials ..................................................... 396
General purpose cleaning material .................................................... 397
Cleaning material for special components ......................................... 397
Compliance with Standards and Certifications ....................................... 398
Standards met ................................................................................... 398
Conformity ......................................................................................... 398
Notes concerning radio interference suppression and electrical
safety ................................................................................................. 398
Certification for data transmission ..................................................... 399
FCC rules and Canadian Standard ICES - 003 ................................. 399
UL 291, Level 1 (security Container) ................................................. 399
Environmental protection ........................................................................ 400
Environmentally and recycling-friendly product development ............ 400
Saving energy .................................................................................... 400
Disposing of used consumables ........................................................ 400
Labels on plastic case parts .............................................................. 400
Returning, recycling and disposing of used units and
consumables ..................................................................................... 401
Contents
XII CINEO C2040 - Operating Manual 01750239527 A
01750239527 A CINEO C2040 - Operating Manual XIII
Abbreviations
A
ACT Advanced Card Trap
ASKIM Anti-skimming module
B
BSMI Bureau of Standards,
Metrology and Inspection
C
CCMS Cash Cycle Management
Solutions
CE Communauté Européenne
(European Community)
Declaration of Conformity
CEE Certification of Electrical
Equipment
CEN Comité Européen de
Normalisation (European
Committee for
Standardization)
CFR Code of Federal
Regulation
CHD Card Handling Device
CL Clutch
CL Electromagnetic Clutch
CMD-V4 Cash Media
Dispenser Version 4
CNS Chinese National
Standards
CSA Canadian Standards
Association
D
DC Direct Current
DCM Direct Current Motor
DDU Double Note Detection
Unit
DIN German Institute for
Standardization
DPS Digital Photosensor
DT Data Transmission
E
EC European Community
EEC European Economic
Community
EEPROM Electrical
Erasable Programmable
Read Only Memory
EMA Intruder alarm system
EMC Electromagnetic
Compatibility
EN European standard
F
FCC Federal Communications
Commission
FL Frontload
G
GmbH Limited liability company
Abbreviations
XIV CINEO C2040 - Operating Manual 01750239527 A
I
ICES Interference-Causing
Equipment Standards
ID Identification
IDCU ID card unit
IP International Protection
ISO International Organization
for Standardization
L
LCD Liquid Crystal Display
LED Light-Emitting Diode
M
MA Magnet
N
NP Needle (Matrix) Printer
O
OP Operator panel
P
PC Personal Computer
(system unit of the device)
PCS Print Contrast Sensitivity
PE Paper-out sensor
PS Photosensor
PSD Photosensor Dispense
(sensor for dispensing
process)
PSE Photosensor Empty
(cassette empty sensor)
R
RL Rearload
RSI Remote Status Indicator
S
SAM Security Access Module
(part of cashless payment)
SAT Stacker and output
transport
SELV Safety Extra-Low Voltage
SM Stepper Motor
SOP Service and Operating
Program
ST Connector
SW Switch
T
TN network Power supply
network in accordance
with EN 60950
TOF Top of Form (TOF mark:
black mark for paper
control)
TOF Top of Form (TOF-mark:
black mark for paper
control)
TP Thermo Printer
U
UL Underwriters Laboratories
Inc.
UPS Uninterruptible Power
Supply
USB Universal Serial Bus
Abbreviations
01750239527 A CINEO C2040 - Operating Manual XV
Z
ZKS Number combination lock
Abbreviations
XVI CINEO C2040 - Operating Manual 01750239527 A
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