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Operating Manual
CINEO C2020
Self-Service
Systems
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CINEO C2020 - Operating Manual 01750263481 B
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May Edition 2016
CINEO C2020
Operating Manual
Copyright © Information and trademarks
CINEO C2020 - Operating Manual 01750263481 B
© WINCOR NIXDORF International GmbH 2016
All rights, including rights of translation
and rights of reproduction by reprinting,
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parts, are reserved.
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model or design, are reserved. Delivery
subject to availability; right of technical
modifications reserved.
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01750263481 B CINEO C2020 - Operating Manual I
Contents
Introduction ............................................................................................... 1
Symbols used in this manual ...................................................................... 1
General power interruption ......................................................................... 7
CINEO C2020 ........................................................................................ 8
Device overview ........................................................................................ 9
Device types ............................................................................................... 9
Components ............................................................................................. 10
Controls CINEO C2020 ............................................................................ 11
Overall view ......................................................................................... 11
Frontload ........................................................................................ 11
Rearload ......................................................................................... 12
Front door opened ............................................................................... 14
Frontload ........................................................................................ 14
Safe opened ........................................................................................ 15
Frontload ........................................................................................ 15
Rearload ......................................................................................... 16
Safe unit pulled out .............................................................................. 17
Frontload ........................................................................................ 17
Rearload ......................................................................................... 18
Customer panel pulled out ................................................................... 19
Ventilation openings ............................................................................ 20
Basic operation ....................................................................................... 21
General ..................................................................................................... 21
Operating unit ........................................................................................... 22
Switching the device on/off ....................................................................... 23
Frontload .............................................................................................. 24
Rearload .............................................................................................. 25
Calling the product-specific software ........................................................ 26
Frontload .............................................................................................. 26
Rearload .............................................................................................. 27
Opening/closing the device doors ............................................................. 28
Opening/closing the front door............................................................. 28
Pulling out / pushing in the customer panel .............................................. 30
Frontload .............................................................................................. 30
Unlocking the customer panel ........................................................ 30
Rearload .............................................................................................. 31
Contents
II CINEO C2020 - Operating Manual 01750263481 B
Unlocking the customer panel ........................................................ 31
Pulling out the customer panel ............................................................. 32
Pushing in the customer panel ............................................................. 32
Removing / inserting the cover flap ........................................................... 33
Frontload .............................................................................................. 33
Unlocking the cover flap ................................................................. 33
Removing the cover flap ................................................................. 33
Inserting / locking the cover flap ..................................................... 34
Rearload............................................................................................... 34
Open the cover flap......................................................................... 34
Lifting up / lowering the operator panel ..................................................... 35
Rearload............................................................................................... 35
Lifting down the operator panel ....................................................... 35
Lowering the operator panel ........................................................... 35
Pulling out / pushing in the cash media dispenser .................................... 36
Frontload .............................................................................................. 36
Pulling out the cash media dispenser ............................................. 36
Pushing in the cash media dispenser ............................................. 37
Rearload............................................................................................... 37
Pulling out the cash media dispenser ............................................. 37
Pushing in the cash media dispenser ............................................. 38
Opening/closing the safe door .................................................................. 39
Opening/closing the safe door (with factory setting) ............................ 39
Opening the safe door (with factory setting) ................................... 40
Closing the safe door (with factory setting) ..................................... 43
Changing the key and number combination locks ............................... 45
Changing the key-operated lock ..................................................... 46
Changing the number combination lock ......................................... 48
Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 49
Opening/closing the safe door (with customized lock) ......................... 50
Opening the safe door (with customized lock) ................................ 51
Closing the safe door (with customized lock) ................................. 54
CMD-V4 Vertical Cash-Out ..................................................................... 57
Modules and function elements ................................................................ 57
Functional components and controls ........................................................ 58
Serial Number Recognition ....................................................................... 59
Cash-out cassette ..................................................................................... 59
Reject / retract cassette ............................................................................ 61
Avoidance of problems and damage ........................................................ 62
Safety precautions ............................................................................... 62
Removing the cassette.............................................................................. 63
Contents
01750263481 B CINEO C2020 - Operating Manual III
Opening the cassette ................................................................................ 64
Emptying the reject/retract cassette ......................................................... 65
Setting the low cash sensor ...................................................................... 66
Setting the note width ............................................................................... 67
Removing the banknotes ..................................................................... 67
Disengaging the banknote rails ........................................................... 68
Disengaging the banknote rail – note width less than 110 mm
(4.33") ............................................................................................. 69
Inserting the banknote rail ................................................................... 70
Inserting the banknote rail – note width less than 110 mm
(4.33") ............................................................................................. 72
Setting the banknote height ...................................................................... 73
Attaching denomination labels .................................................................. 75
Filling the cash-out cassette ..................................................................... 76
Preparing the cash-out cassette .......................................................... 76
Preparing the banknote bundles .......................................................... 78
Inserting banknote bundles.................................................................. 79
General refill notes ......................................................................... 79
New and used banknote bundles ................................................... 80
Deformed banknote bundles .......................................................... 80
Special comments for deformed banknotes ................................... 82
Inserting the cassette ................................................................................ 85
Closing the cassette ............................................................................ 85
Inserting the cassette........................................................................... 86
Cassette initialization ................................................................................ 87
Determining the reference value ............................................................... 87
Troubleshooting ........................................................................................ 89
Overview of sensors and electromechanical components .................. 89
Meaning of abbreviations and symbols ............................................... 90
Electrical elements ......................................................................... 90
Status messages (CMD controller) ........................................................... 92
Checking the banknote paths ................................................................... 98
Checking the vertical transport ............................................................ 99
Checking the dispensing areas ......................................................... 100
Checking the stacker and output transport ........................................ 101
Function test ........................................................................................... 103
Technical data ........................................................................................ 106
Cash-out cassette .............................................................................. 106
Reject / retract cassette ..................................................................... 106
CMD-V5 vertical output ........................................................................ 107
View of Frontload unit with vertical output .............................................. 107
Contents
IV CINEO C2020 - Operating Manual 01750263481 B
View of Rearload unit with vertical output ............................................... 108
Important safety precautions ................................................................... 109
CINEO cassettes..................................................................................... 110
Overview ............................................................................................ 110
CINEO cassettes concept .................................................................. 111
Manipulation monitoring ..................................................................... 112
Status messages of the LED ............................................................. 112
Standard cassette Basic/Midrange .................................................... 113
Standard cassette Basic/Midrange opened .................................. 114
Compact cassette Basic/Midrange .................................................... 115
Compact cassette Basic/Midrange opened .................................. 116
Standard cassette High End .............................................................. 117
Standard cassette High End opened ............................................ 118
Compact cassette High End .............................................................. 119
Compact cassette High End opened ............................................ 120
Reject / retract cassette ..................................................................... 121
Banknote toning technique ................................................................ 122
Banknote toning technique processes .......................................... 123
Description of processes ......................................................... 124
In Branch (at the branch outlet) .......................................... 124
CIT (armored transport company) ...................................... 124
CIT with case (armored transport company with case) ...... 124
Standard drum (Standard) .................................................. 124
Limiting value ........................................................................... 125
Timer ....................................................................................... 126
Transport timer ................................................................... 126
Open safe timer .................................................................. 126
Alarm timer ......................................................................... 126
Case timer .......................................................................... 127
Modes of the banknote toning technique - High End CINEO
cassette......................................................................................... 128
OFF mode (cassette configuration = In Branch *) ................... 129
OFF mode (cassette configuration = CIT, CIT with Case) ...... 131
Transport mode ....................................................................... 132
Open shutter mode .................................................................. 133
Open safe mode ...................................................................... 134
Safe mode ............................................................................... 135
Trustee mode .......................................................................... 136
Inking mode ............................................................................. 137
Service note ............................................................................. 138
LED display – Power supply ............................................................... 139
Handling the CINEO cassettes ............................................................... 140
Contents
01750263481 B CINEO C2020 - Operating Manual V
Safety instructions ............................................................................. 140
CINEO cassette ................................................................................. 141
Removing cassettes ..................................................................... 142
Inserting cassettes ........................................................................ 143
Reject / retract cassette........................................................... 143
CINEO cassettes ..................................................................... 144
Inserting cassettes into the docking station .................................. 145
Removing cassettes from the docking station .............................. 145
Opening the reject/retract cassette .............................................. 147
Emptying the reject/retract cassette ............................................. 148
Closing the reject/retract cassette ................................................ 149
Opening the cassette .................................................................... 150
Closing the cassette ..................................................................... 150
Removing/refilling banknotes ....................................................... 151
Refill notes .................................................................................... 153
Preparing banknotes ............................................................... 153
Cassette initialization ......................................................................... 159
Sensors and electromechanical components ......................................... 160
CMD-V5 with vertical output transport ............................................... 160
Meaning of abbreviations and symbols ............................................. 161
Stacker and output transport ........................................................ 161
Components of dispensing unit and cassette ............................... 163
Checking the banknote paths ................................................................. 164
Checking the vertical transport .......................................................... 164
Checking the dispensing areas ......................................................... 166
Checking the stacker and output transport ........................................ 166
Stacker wheel area ....................................................................... 167
Single reject area .......................................................................... 167
Gear tracks of the stacker and output transport ........................... 168
Vertical output.......................................................................... 168
Settings ................................................................................................... 170
Fundamentals .................................................................................... 170
Setting the CINEO cassettes to the needed banknote size ............... 171
Setting the banknote width in the CINEO cassettes .......................... 173
Setting the banknote height in the CINEO cassettes ........................ 175
Technical Data ........................................................................................ 179
Standard cassette Basic/Midrange .................................................... 179
Compact cassette Basic/Midrange .................................................... 179
Standard cassette High End .............................................................. 180
Compact cassette High End .............................................................. 180
Reject / retract cassette ..................................................................... 181
Contents
VI CINEO C2020 - Operating Manual 01750263481 B
2D Barcode reader ED40 ...................................................................... 183
Malfunctions ............................................................................................ 184
Technical data ......................................................................................... 185
Electrical characteristics .................................................................... 185
Optical characteristics ........................................................................ 185
Light source for the image sensor ................................................ 185
Projection (DOE) ........................................................................... 185
Image sensor ................................................................................ 186
Physical characteristics ...................................................................... 186
Ambient conditions ............................................................................. 186
Safety standards ................................................................................ 186
Decoding ............................................................................................ 187
Contactless card reader EMV/NFC ...................................................... 189
Controls ................................................................................................... 190
RF interference ....................................................................................... 190
ID card system ........................................................................................ 191
Troubleshooting ...................................................................................... 192
BA80 ....................................................................................................... 193
Relay Panel for External Features USB .............................................. 195
Technical data ......................................................................................... 196
Description of connectors .................................................................. 196
Terminal diagram ............................................................................... 198
Sample connection of customer feedback ......................................... 198
Malfunctions .......................................................................................... 199
General information................................................................................. 199
Malfunctions of the safe .......................................................................... 199
Cleaning, Service and Maintenance .................................................... 201
Cleaning the housing .............................................................................. 201
Cleaning the LCD monitor ....................................................................... 202
Appendix ................................................................................................ 203
Technical Data ........................................................................................ 203
General installation conditions ........................................................... 203
Electrical characteristics of the supply network ............................ 203
Device conditions .......................................................................... 204
Installation specifications .............................................................. 205
Contents
01750263481 B CINEO C2020 - Operating Manual VII
Environmental conditions ............................................................. 206
Consumables .......................................................................................... 208
Orders ................................................................................................ 208
Loading aid ........................................................................................ 208
Emergency set Inking ........................................................................ 209
Approved cleaning materials .................................................................. 210
Orders ................................................................................................ 210
Notes on using cleaning materials ..................................................... 210
General-purpose cleaning materials .................................................. 211
Cleaning material for special components ......................................... 211
Compliance with Standards and Approvals ............................................ 212
Standards met ................................................................................... 212
Conformity ......................................................................................... 212
Notes concerning radio interference suppression and electrical
safety ................................................................................................. 213
Certification for data transmission ..................................................... 213
FCC rules and Canadian Standard ICES - 003 ................................. 213
UL 291, Level 1 (security Container) ................................................. 213
Environmental protection ........................................................................ 214
Environmentally and recycling-friendly product development ............ 214
Saving energy .................................................................................... 214
Disposing of used consumables ........................................................ 214
Labels on plastic case parts .............................................................. 214
Returning, recycling and disposing of used units and
consumables ..................................................................................... 215
Contents
VIII CINEO C2020 - Operating Manual 01750263481 B
01750263481 B CINEO C2020 - Operating Manual IX
Abbreviations
B
BSMI Bureau of Standards,
Metrology and Inspection
C
CCMS Cash Cycle Management
Solutions
CDRH Center for Devices and
Radiological Health
CE Communauté Européenne
(European Community)
Declaration of Conformity
CFR Code of Federal
Regulation
CL Clutch
CL Electromagnetic Clutch
CMD-V4 Cash Media
Dispenser Version 4
CNS Chinese National
Standards
CSA Canadian Standards
Association
D
DC Direct Current
DCM Direct Current Motor
DDU Double Note Detection
Unit
DPS Digital Photosensor
DT Data Transmission
E
EC European Community
EEPROM Electrical
Erasable Programmable
Read Only Memory
EMA Intruder alarm system
EN European standard
F
FCC Federal Communications
Commission
G
GmbH Limited liability company
I
ICES Interference-Causing
Equipment Standards
IP International Protection
L
LCD Liquid Crystal Display
LED Light-Emitting Diode
M
MA Magnet
P
PC Personal Computer
(system unit of the device)
Abbreviations
X CINEO C2020 - Operating Manual 01750263481 B
PS Photosensor
PSD Photosensor Dispense
PSD Photosensor Dispense
(sensor for dispensing
process)
PSE Photosensor Empty
PSE Photosensor Empty
(cassette empty sensor)
R
RoHS Restriction of certain
Hazardous Substances
(directive for the limitation
of the use of certain
hazardous substances in
electrical and electronic
devices)
RSI Remote Status Indicator
S
SAT Stacker and output
transport
SELV Safety Extra-Low Voltage
SM Stepper Motor
SNR Serial number recognition
ST Connector
SW Switch
T
TN network Power supply
network according to EN
60950
U
UPS Uninterruptible Power
Supply
USB Universal Serial Bus
Z
ZKS Number combination lock
01750263481 B CINEO C2020 - Operating Manual 1
Introduction
These operating instructions provide all of the information required for
problem-free operation of the CINEO C2020.
After you have studied the operating instructions, you will be able to:
replace consumables,
empty and replenish cassettes with banknotes,
operate the device properly.
Symbols used in this manual
Text following this mark represents an item in a list.
" " Text in quotation marks contains references to other chapters or sections in
this document.
Paragraphs following this symbol are actions to be performed in the order
in which they are specified.
Text following this symbol should be given special attention in order to
avoid damage and injury.
i
This symbol identifies paragraphs which contain general notes to
facilitate use of the device and help avoid operating errors.
Symbols used in this manual Introduction
2 CINEO C2020 - Operating Manual 01750263481 B
Introduction Symbols used in this manual
01750263481 B CINEO C2020 - Operating Manual 3
Important safety precautions
Please read the following notes carefully before doing any work on the
device.
Be careful not to injure your head when the customer panel or the
operating unit door are lifted up!
Be careful not to injure your head when the customer panel is lifted up!
Be careful not to injure your head when the operating unit door is lifted
up!
Make sure that no water/liquids (e.g. rain, snow etc.) gets into the
open device and the exposed components, especially under adverse
weather conditions, since that could pose a danger to your life.
If you work on an open device be sure to take appropriate precautions
(covering the device properly, for example) to prevent liquids from
getting into the device.
When the functionality of the gas springs decreases, the Service must
be informed, for there is a risk of injury.
This device complies with the relevant safety regulations for information
processing equipment.
Note the warning and information labels on the device.
Unless otherwise stated, grasp the components only by the green ledge
when handling them.
The device is equipped with a safety-tested power cable which must be
connected only to a suitable grounded outlet.
Replace the lighting unit in the customer panel only when the device is
switched off.
Symbols used in this manual Introduction
4 CINEO C2020 - Operating Manual 01750263481 B
Always hold the plug when removing the power cable. Never pull the cable
itself.
Install cables in such a way that they will not be stepped on or tripped over
or damaged or crushed in any way.
Have damaged power cables replaced immediately.
Make sure that there is always free access to the sockets used or to the
electrical circuit-breakers of the house installation.
In case of an emergency (e.g. damaged cabinets, controls or power cables,
liquids or foreign objects in the device) take the following steps:
Deactivate the device immediately by:
Switching off the automatic circuit-breaker or removing the fuse inset
from the fuse holder in the distribution box of the building installation.
Disconnecting the plug connectors of the power supply cable from the
grounded sockets in the building installation.
Switching off the power switch on the power distributor.
If installed, interrupting the power connection between the UPS
(uninterruptible power supply) and the device (see section "General
power interrupt").
Inform the customer service responsible for you.
During a thunderstorm, data transmission lines must not be connected or
disconnected.
Always keep the device's vents free from obstruction to ensure proper air
circulation and to prevent malfunctions resulting from overheating.
Only use accessories and extension components which have been
approved by us. Nonobservance can result in damage to the device or
violations of regulations concerning safety, radio interference and
ergonomical requirements.
Note that there are only safety extra-low voltage circuits (SELV circuits) if
you want to feed voltage from an external source into prepared cables to
install additional electronics (e. g. EMA connection, relay panel for external
features).
Introduction Symbols used in this manual
01750263481 B CINEO C2020 - Operating Manual 5
To clean the device only use cleaning agents approved by
WINCOR NIXDORF International GmbH (see chapter "Appendix").
Components with adjustable light effects are integrated in this product.
Repetition frequencies between 5 Hz and 40 Hz should be avoided as
certain light frequencies or flickering light sources can cause epileptic
seizures in some individuals.
Also avoid light reflections and synchronize the cycles wherever possible.
Ensure that monitors' refresh rates are as high as possible.
Repairs
Repair work may only be carried out by authorized personnel.
Unauthorized opening of the device or repair work carried out
improperly could result in considerable danger to the user.
In case of noncompliance, WINCOR NIXDORF International GmbH
excludes all liability.
Symbols used in this manual Introduction
6 CINEO C2020 - Operating Manual 01750263481 B
Lithium batteries
The handling and the replacement should only be performed by
authorized service personnel who were trained by the
WINCOR NIXDORF International GmbH.
There is danger of fire or explosion if the batteries are handled
improperly. It is therefore important to note the following points:
– Avoid short circuits
– Never recharge the battery
– Avoid temperatures above +100 °C (+212 °F).
– Do not try to open the battery by force
– Do not allow the battery to come in contact with water or fire
The battery should only be replaced with the same or an equivalent
type recommended by WINCOR NIXDORF International GmbH (see
chapter “Appendix,” section “Consumables”).
Dispose of used batteries in compliance with national regulations and
the manufacturer's specifications.
/