Diebold Nixdorf CS 2020 Operating instructions

Operating Manual

CINEO C2020

Self-Service

Systems

Questions and suggestions

CINEO C2020 - Operating Manual 01750263481 B

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... any questions or suggestions

regarding this manual?

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giving the order number of this manual

in your message:

Address:

WINCOR NIXDORF International GmbH

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D - 33094 Paderborn

Germany

Fax: +49 (0) 52 51 693-62 09

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... any technical questions or problems?

Please conctact your local representative.

May Edition 2016

CINEO C2020

Operating Manual

CINEO C2020 - Operating Manual 01750263481 B

All rights, including rights of translation

and rights of reproduction by reprinting,

copying or similar methods, even of

parts, are reserved.

Any violations give rise to a claim for

damages.

All rights, including rights created by

patent grants or registration of a utility

model or design, are reserved. Delivery

subject to availability; right of technical

modifications reserved.

All names of hardware and software

products mentioned in this manual are

trade names and/or trademarks of their

respective manufacturers.

This manual was

produced using paper

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bleach.

01750263481 B CINEO C2020 - Operating Manual I

Contents

Introduction ............................................................................................... 1

Symbols used in this manual ...................................................................... 1

General power interruption ......................................................................... 7

CINEO C2020 ........................................................................................ 8

Device overview ........................................................................................ 9

Device types ............................................................................................... 9

Components ............................................................................................. 10

Controls CINEO C2020 ............................................................................ 11

Overall view ......................................................................................... 11

Frontload ........................................................................................ 11

Rearload ......................................................................................... 12

Front door opened ............................................................................... 14

Frontload ........................................................................................ 14

Safe opened ........................................................................................ 15

Frontload ........................................................................................ 15

Rearload ......................................................................................... 16

Safe unit pulled out .............................................................................. 17

Frontload ........................................................................................ 17

Rearload ......................................................................................... 18

Customer panel pulled out ................................................................... 19

Ventilation openings ............................................................................ 20

Basic operation ....................................................................................... 21

General ..................................................................................................... 21

Operating unit ........................................................................................... 22

Switching the device on/off ....................................................................... 23

Frontload .............................................................................................. 24

Rearload .............................................................................................. 25

Calling the product-specific software ........................................................ 26

Frontload .............................................................................................. 26

Rearload .............................................................................................. 27

Opening/closing the device doors ............................................................. 28

Opening/closing the front door............................................................. 28

Pulling out / pushing in the customer panel .............................................. 30

Frontload .............................................................................................. 30

Unlocking the customer panel ........................................................ 30

Rearload .............................................................................................. 31

Contents

II CINEO C2020 - Operating Manual 01750263481 B

Unlocking the customer panel ........................................................ 31

Pulling out the customer panel ............................................................. 32

Pushing in the customer panel ............................................................. 32

Removing / inserting the cover flap ........................................................... 33

Frontload .............................................................................................. 33

Unlocking the cover flap ................................................................. 33

Removing the cover flap ................................................................. 33

Inserting / locking the cover flap ..................................................... 34

Rearload............................................................................................... 34

Open the cover flap......................................................................... 34

Lifting up / lowering the operator panel ..................................................... 35

Rearload............................................................................................... 35

Lifting down the operator panel ....................................................... 35

Lowering the operator panel ........................................................... 35

Pulling out / pushing in the cash media dispenser .................................... 36

Frontload .............................................................................................. 36

Pulling out the cash media dispenser ............................................. 36

Pushing in the cash media dispenser ............................................. 37

Rearload............................................................................................... 37

Pulling out the cash media dispenser ............................................. 37

Pushing in the cash media dispenser ............................................. 38

Opening/closing the safe door .................................................................. 39

Opening/closing the safe door (with factory setting) ............................ 39

Opening the safe door (with factory setting) ................................... 40

Closing the safe door (with factory setting) ..................................... 43

Changing the key and number combination locks ............................... 45

Changing the key-operated lock ..................................................... 46

Changing the number combination lock ......................................... 48

Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 49

Opening/closing the safe door (with customized lock) ......................... 50

Opening the safe door (with customized lock) ................................ 51

Closing the safe door (with customized lock) ................................. 54

CMD-V4 Vertical Cash-Out ..................................................................... 57

Modules and function elements ................................................................ 57

Functional components and controls ........................................................ 58

Serial Number Recognition ....................................................................... 59

Cash-out cassette ..................................................................................... 59

Reject / retract cassette ............................................................................ 61

Avoidance of problems and damage ........................................................ 62

Safety precautions ............................................................................... 62

Removing the cassette.............................................................................. 63

Contents

01750263481 B CINEO C2020 - Operating Manual III

Opening the cassette ................................................................................ 64

Emptying the reject/retract cassette ......................................................... 65

Setting the low cash sensor ...................................................................... 66

Setting the note width ............................................................................... 67

Removing the banknotes ..................................................................... 67

Disengaging the banknote rails ........................................................... 68

Disengaging the banknote rail – note width less than 110 mm

(4.33") ............................................................................................. 69

Inserting the banknote rail ................................................................... 70

Inserting the banknote rail – note width less than 110 mm

(4.33") ............................................................................................. 72

Setting the banknote height ...................................................................... 73

Attaching denomination labels .................................................................. 75

Filling the cash-out cassette ..................................................................... 76

Preparing the cash-out cassette .......................................................... 76

Preparing the banknote bundles .......................................................... 78

Inserting banknote bundles.................................................................. 79

General refill notes ......................................................................... 79

New and used banknote bundles ................................................... 80

Deformed banknote bundles .......................................................... 80

Special comments for deformed banknotes ................................... 82

Inserting the cassette ................................................................................ 85

Closing the cassette ............................................................................ 85

Inserting the cassette........................................................................... 86

Cassette initialization ................................................................................ 87

Determining the reference value ............................................................... 87

Troubleshooting ........................................................................................ 89

Overview of sensors and electromechanical components .................. 89

Meaning of abbreviations and symbols ............................................... 90

Electrical elements ......................................................................... 90

Status messages (CMD controller) ........................................................... 92

Checking the banknote paths ................................................................... 98

Checking the vertical transport ............................................................ 99

Checking the dispensing areas ......................................................... 100

Checking the stacker and output transport ........................................ 101

Function test ........................................................................................... 103

Technical data ........................................................................................ 106

Cash-out cassette .............................................................................. 106

Reject / retract cassette ..................................................................... 106

CMD-V5 vertical output ........................................................................ 107

View of Frontload unit with vertical output .............................................. 107

Contents

IV CINEO C2020 - Operating Manual 01750263481 B

View of Rearload unit with vertical output ............................................... 108

Important safety precautions ................................................................... 109

CINEO cassettes..................................................................................... 110

Overview ............................................................................................ 110

CINEO cassettes concept .................................................................. 111

Manipulation monitoring ..................................................................... 112

Status messages of the LED ............................................................. 112

Standard cassette Basic/Midrange .................................................... 113

Standard cassette Basic/Midrange opened .................................. 114

Compact cassette Basic/Midrange .................................................... 115

Compact cassette Basic/Midrange opened .................................. 116

Standard cassette High End .............................................................. 117

Standard cassette High End opened ............................................ 118

Compact cassette High End .............................................................. 119

Compact cassette High End opened ............................................ 120

Reject / retract cassette ..................................................................... 121

Banknote toning technique ................................................................ 122

Banknote toning technique processes .......................................... 123

Description of processes ......................................................... 124

In Branch (at the branch outlet) .......................................... 124

CIT (armored transport company) ...................................... 124

CIT with case (armored transport company with case) ...... 124

Standard drum (Standard) .................................................. 124

Limiting value ........................................................................... 125

Timer ....................................................................................... 126

Transport timer ................................................................... 126

Open safe timer .................................................................. 126

Alarm timer ......................................................................... 126

Case timer .......................................................................... 127

Modes of the banknote toning technique - High End CINEO

cassette......................................................................................... 128

OFF mode (cassette configuration = In Branch *) ................... 129

OFF mode (cassette configuration = CIT, CIT with Case) ...... 131

Transport mode ....................................................................... 132

Open shutter mode .................................................................. 133

Open safe mode ...................................................................... 134

Safe mode ............................................................................... 135

Trustee mode .......................................................................... 136

Inking mode ............................................................................. 137

Service note ............................................................................. 138

LED display – Power supply ............................................................... 139

Handling the CINEO cassettes ............................................................... 140

Contents

01750263481 B CINEO C2020 - Operating Manual V

Safety instructions ............................................................................. 140

CINEO cassette ................................................................................. 141

Removing cassettes ..................................................................... 142

Inserting cassettes ........................................................................ 143

Reject / retract cassette........................................................... 143

CINEO cassettes ..................................................................... 144

Inserting cassettes into the docking station .................................. 145

Removing cassettes from the docking station .............................. 145

Opening the reject/retract cassette .............................................. 147

Emptying the reject/retract cassette ............................................. 148

Closing the reject/retract cassette ................................................ 149

Opening the cassette .................................................................... 150

Closing the cassette ..................................................................... 150

Removing/refilling banknotes ....................................................... 151

Refill notes .................................................................................... 153

Preparing banknotes ............................................................... 153

Cassette initialization ......................................................................... 159

Sensors and electromechanical components ......................................... 160

CMD-V5 with vertical output transport ............................................... 160

Meaning of abbreviations and symbols ............................................. 161

Stacker and output transport ........................................................ 161

Components of dispensing unit and cassette ............................... 163

Checking the banknote paths ................................................................. 164

Checking the vertical transport .......................................................... 164

Checking the dispensing areas ......................................................... 166

Checking the stacker and output transport ........................................ 166

Stacker wheel area ....................................................................... 167

Single reject area .......................................................................... 167

Gear tracks of the stacker and output transport ........................... 168

Vertical output.......................................................................... 168

Settings ................................................................................................... 170

Fundamentals .................................................................................... 170

Setting the CINEO cassettes to the needed banknote size ............... 171

Setting the banknote width in the CINEO cassettes .......................... 173

Setting the banknote height in the CINEO cassettes ........................ 175

Technical Data ........................................................................................ 179

Standard cassette Basic/Midrange .................................................... 179

Compact cassette Basic/Midrange .................................................... 179

Standard cassette High End .............................................................. 180

Compact cassette High End .............................................................. 180

Reject / retract cassette ..................................................................... 181

Contents

VI CINEO C2020 - Operating Manual 01750263481 B

2D Barcode reader ED40 ...................................................................... 183

Malfunctions ............................................................................................ 184

Technical data ......................................................................................... 185

Electrical characteristics .................................................................... 185

Optical characteristics ........................................................................ 185

Light source for the image sensor ................................................ 185

Projection (DOE) ........................................................................... 185

Image sensor ................................................................................ 186

Physical characteristics ...................................................................... 186

Ambient conditions ............................................................................. 186

Safety standards ................................................................................ 186

Decoding ............................................................................................ 187

Contactless card reader EMV/NFC ...................................................... 189

Controls ................................................................................................... 190

RF interference ....................................................................................... 190

ID card system ........................................................................................ 191

Troubleshooting ...................................................................................... 192

BA80 ....................................................................................................... 193

Relay Panel for External Features USB .............................................. 195

Technical data ......................................................................................... 196

Description of connectors .................................................................. 196

Terminal diagram ............................................................................... 198

Sample connection of customer feedback ......................................... 198

Malfunctions .......................................................................................... 199

General information................................................................................. 199

Malfunctions of the safe .......................................................................... 199

Cleaning, Service and Maintenance .................................................... 201

Cleaning the housing .............................................................................. 201

Cleaning the LCD monitor ....................................................................... 202

Appendix ................................................................................................ 203

Technical Data ........................................................................................ 203

General installation conditions ........................................................... 203

Electrical characteristics of the supply network ............................ 203

Device conditions .......................................................................... 204

Installation specifications .............................................................. 205

Contents

01750263481 B CINEO C2020 - Operating Manual VII

Environmental conditions ............................................................. 206

Consumables .......................................................................................... 208

Orders ................................................................................................ 208

Loading aid ........................................................................................ 208

Emergency set Inking ........................................................................ 209

Approved cleaning materials .................................................................. 210

Orders ................................................................................................ 210

Notes on using cleaning materials ..................................................... 210

General-purpose cleaning materials .................................................. 211

Cleaning material for special components ......................................... 211

Compliance with Standards and Approvals ............................................ 212

Standards met ................................................................................... 212

Conformity ......................................................................................... 212

Notes concerning radio interference suppression and electrical

safety ................................................................................................. 213

Certification for data transmission ..................................................... 213

FCC rules and Canadian Standard ICES - 003 ................................. 213

UL 291, Level 1 (security Container) ................................................. 213

Environmental protection ........................................................................ 214

Environmentally and recycling-friendly product development ............ 214

Saving energy .................................................................................... 214

Disposing of used consumables ........................................................ 214

Labels on plastic case parts .............................................................. 214

Returning, recycling and disposing of used units and

consumables ..................................................................................... 215

Contents

VIII CINEO C2020 - Operating Manual 01750263481 B

01750263481 B CINEO C2020 - Operating Manual IX

Abbreviations

B

BSMI Bureau of Standards,

Metrology and Inspection

C

CCMS Cash Cycle Management

Solutions

CDRH Center for Devices and

Radiological Health

CE Communauté Européenne

(European Community)

Declaration of Conformity

CFR Code of Federal

Regulation

CL Clutch

CL Electromagnetic Clutch

CMD-V4 Cash Media

Dispenser Version 4

CNS Chinese National

Standards

CSA Canadian Standards

Association

D

DC Direct Current

DCM Direct Current Motor

DDU Double Note Detection

Unit

DPS Digital Photosensor

DT Data Transmission

E

EC European Community

EEPROM Electrical

Erasable Programmable

Read Only Memory

EMA Intruder alarm system

EN European standard

F

FCC Federal Communications

Commission

G

GmbH Limited liability company

I

ICES Interference-Causing

Equipment Standards

IP International Protection

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

M

MA Magnet

P

PC Personal Computer

(system unit of the device)

Abbreviations

X CINEO C2020 - Operating Manual 01750263481 B

PS Photosensor

PSD Photosensor Dispense

(sensor for dispensing

process)

PSE Photosensor Empty

(cassette empty sensor)

R

RoHS Restriction of certain

Hazardous Substances

(directive for the limitation

of the use of certain

hazardous substances in

electrical and electronic

devices)

RSI Remote Status Indicator

S

SAT Stacker and output

transport

SELV Safety Extra-Low Voltage

SM Stepper Motor

SNR Serial number recognition

ST Connector

SW Switch

T

TN network Power supply

network according to EN

60950

U

UPS Uninterruptible Power

Supply

USB Universal Serial Bus

Z

ZKS Number combination lock

01750263481 B CINEO C2020 - Operating Manual 1

Introduction

These operating instructions provide all of the information required for

problem-free operation of the CINEO C2020.

After you have studied the operating instructions, you will be able to:

 replace consumables,

 empty and replenish cassettes with banknotes,

 operate the device properly.

Symbols used in this manual

 Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in

this document.

 Paragraphs following this symbol are actions to be performed in the order

in which they are specified.

Text following this symbol should be given special attention in order to

avoid damage and injury.

i

This symbol identifies paragraphs which contain general notes to

facilitate use of the device and help avoid operating errors.

Symbols used in this manual Introduction

2 CINEO C2020 - Operating Manual 01750263481 B

Introduction Symbols used in this manual

01750263481 B CINEO C2020 - Operating Manual 3

Important safety precautions

Please read the following notes carefully before doing any work on the

device.

Be careful not to injure your head when the customer panel or the

operating unit door are lifted up!

Be careful not to injure your head when the customer panel is lifted up!

Be careful not to injure your head when the operating unit door is lifted

up!

Make sure that no water/liquids (e.g. rain, snow etc.) gets into the

open device and the exposed components, especially under adverse

weather conditions, since that could pose a danger to your life.

If you work on an open device be sure to take appropriate precautions

(covering the device properly, for example) to prevent liquids from

getting into the device.

When the functionality of the gas springs decreases, the Service must

be informed, for there is a risk of injury.

This device complies with the relevant safety regulations for information

processing equipment.

 Note the warning and information labels on the device.

 Unless otherwise stated, grasp the components only by the green ledge

when handling them.

 The device is equipped with a safety-tested power cable which must be

connected only to a suitable grounded outlet.

 Replace the lighting unit in the customer panel only when the device is

switched off.

Symbols used in this manual Introduction

4 CINEO C2020 - Operating Manual 01750263481 B

 Always hold the plug when removing the power cable. Never pull the cable

itself.

 Install cables in such a way that they will not be stepped on or tripped over

or damaged or crushed in any way.

 Have damaged power cables replaced immediately.

 Make sure that there is always free access to the sockets used or to the

electrical circuit-breakers of the house installation.

 In case of an emergency (e.g. damaged cabinets, controls or power cables,

liquids or foreign objects in the device) take the following steps:

Deactivate the device immediately by:

Switching off the automatic circuit-breaker or removing the fuse inset

from the fuse holder in the distribution box of the building installation.

Disconnecting the plug connectors of the power supply cable from the

grounded sockets in the building installation.

Switching off the power switch on the power distributor.

If installed, interrupting the power connection between the UPS

(uninterruptible power supply) and the device (see section "General

power interrupt").

Inform the customer service responsible for you.

 During a thunderstorm, data transmission lines must not be connected or

disconnected.

 Always keep the device's vents free from obstruction to ensure proper air

circulation and to prevent malfunctions resulting from overheating.

 Only use accessories and extension components which have been

approved by us. Nonobservance can result in damage to the device or

violations of regulations concerning safety, radio interference and

ergonomical requirements.

 Note that there are only safety extra-low voltage circuits (SELV circuits) if

you want to feed voltage from an external source into prepared cables to

install additional electronics (e. g. EMA connection, relay panel for external

features).

Introduction Symbols used in this manual

01750263481 B CINEO C2020 - Operating Manual 5

 To clean the device only use cleaning agents approved by

WINCOR NIXDORF International GmbH (see chapter "Appendix").

 Components with adjustable light effects are integrated in this product.

Repetition frequencies between 5 Hz and 40 Hz should be avoided as

certain light frequencies or flickering light sources can cause epileptic

seizures in some individuals.

Also avoid light reflections and synchronize the cycles wherever possible.

Ensure that monitors' refresh rates are as high as possible.

Repairs

Repair work may only be carried out by authorized personnel.

Unauthorized opening of the device or repair work carried out

improperly could result in considerable danger to the user.

In case of noncompliance, WINCOR NIXDORF International GmbH

excludes all liability.

Symbols used in this manual Introduction

6 CINEO C2020 - Operating Manual 01750263481 B

Lithium batteries

The handling and the replacement should only be performed by

authorized service personnel who were trained by the

WINCOR NIXDORF International GmbH.

There is danger of fire or explosion if the batteries are handled

improperly. It is therefore important to note the following points:

– Avoid short circuits

– Never recharge the battery

– Avoid temperatures above +100 °C (+212 °F).

– Do not try to open the battery by force

– Do not allow the battery to come in contact with water or fire

The battery should only be replaced with the same or an equivalent

type recommended by WINCOR NIXDORF International GmbH (see

chapter “Appendix,” section “Consumables”).

Dispose of used batteries in compliance with national regulations and

the manufacturer's specifications.

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Diebold Nixdorf CS 2020 Operating instructions

Diebold Nixdorf CS 2020 Operating instructions

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