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Operating Manual
CINEO C4580
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CINEO C4580 - Operating Manual 01750233798 A
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June Edition 2012
CINEO C4580
Operating Manual
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CINEO C4580 - Operating Manual 01750233798 A
© WINCOR NIXDORF International GmbH 2012
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01750233798 A CINEO C4580 - Operating Manual I
Contents
Introduction ............................................................................................... 1
Symbols used in this manual ...................................................................... 1
Important safety precautions ...................................................................... 2
General power interruption ......................................................................... 5
Device Overview ....................................................................................... 7
Device types ............................................................................................... 7
Components ............................................................................................... 8
Controls .................................................................................................... 10
Overall view ......................................................................................... 10
Control panel ....................................................................................... 12
Rear view ............................................................................................. 17
Door of operating unit open ................................................................. 19
Equipment carriage pulled out ............................................................. 20
Equipment carriage A ..................................................................... 20
Equipment carriage B ..................................................................... 21
Main safe opened ................................................................................ 22
Secondary safe opened ...................................................................... 23
Keypad privacy shield ............................................................................... 24
Basic Operation ...................................................................................... 25
General information .................................................................................. 25
Calling the product-specific software ........................................................ 26
Opening/closing the device doors ............................................................ 28
Opening/closing the operator panel window ....................................... 29
Opening / closing the door of the operating unit ................................. 30
Pulling out / pushing in the control panel ............................................ 31
Lifting up/pushing down the operator panel ........................................ 33
Pulling out/pushing in equipment carriage A ....................................... 34
Pulling out/pushing in equipment carriage B ....................................... 35
Pulling out/pushing in the CCDM head unit ........................................ 36
Pulling out/pushing in the CCDM safe unit .......................................... 36
Pulling out/pushing in the head unit RM3 ............................................ 37
Pulling out/pushing in the safe unit RM3 ............................................. 38
Switching the device on ............................................................................ 39
Switching the device off ............................................................................ 40
Contents
II CINEO C4580 - Operating Manual 01750233798 A
Setting the loudspeaker volume ............................................................... 42
Switching the monitor on .......................................................................... 43
Setting the volume of the headphone jack ............................................... 44
Opening/closing the safe door .................................................................. 45
Opening/closing the safe door (factory setting) ................................... 45
Opening the safe door (factory setting) .......................................... 46
Closing the safe door (factory setting) ............................................ 49
Changing the key and number combination locks ............................... 51
Changing the key lock .................................................................... 52
Changing the number combination lock ......................................... 54
Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 56
Opening/closing the safe door (customized lock)................................ 57
Opening the safe door (after lock change) ..................................... 57
Closing the safe door (with customized lock) ................................. 61
Access to UPS PW 5115 RM ................................................................... 63
‚Remote Status Indicator’ .......................................................................... 64
Replacing the card logo ............................................................................ 66
Logo dimensions .................................................................................. 66
Replacing the logo ............................................................................... 67
Replacing the logo in the tunnel unit ......................................................... 68
Logo dimensions .................................................................................. 68
Replacing the logo ............................................................................... 69
External control unit ............................................................................... 71
Keys and indicators ................................................................................... 71
Operator panel 06 ................................................................................... 75
Keys and indicators ................................................................................... 76
RM3 ........................................................................................................... 81
Head unit ................................................................................................... 83
Safe unit .................................................................................................... 85
Important safety precautions .................................................................... 87
CINEO cassettes ...................................................................................... 88
Overview .............................................................................................. 88
CINEO cassettes concept ................................................................... 89
Manipulation monitoring ....................................................................... 90
Status messages of the LED ............................................................... 90
Standard cassette Basic/Midrange ...................................................... 91
Standard cassette Basic/Midrange opened ................................... 92
Contents
01750233798 A CINEO C4580 - Operating Manual III
Compact cassette Basic/Midrange ...................................................... 93
Compact cassette Basic/Midrange opened ................................... 94
Standard cassette High End ................................................................ 95
Standard cassette High End opened ............................................. 96
Compact cassette High End ................................................................ 97
Compact cassette High End opened ............................................. 98
Reject/retract/CAT 3 cassette ............................................................. 99
CAT 2 cassette .................................................................................. 102
Banknote toning technique ................................................................ 104
Modes of the banknote toning technique - High End CINEO
cassette ........................................................................................ 105
OFF Mode (OFF/In Branch*, factory defaults) ........................ 106
OFF mode ............................................................................... 107
Transport mode ....................................................................... 108
Open shutter mode ................................................................. 109
Open safe mode ...................................................................... 110
Safe mode ............................................................................... 111
Trustee mode .......................................................................... 112
Inking mode ............................................................................. 113
Service note ............................................................................ 114
LED display – Power supply .............................................................. 115
Handling the CINEO cassettes ............................................................... 116
Safety instructions ............................................................................. 116
CAT 2 cassette .................................................................................. 117
Removing the CAT 2 cassette ..................................................... 117
Inserting the CAT 2 cassette ........................................................ 118
Emptying the CAT 2 cassette ....................................................... 118
Reject/retract/CAT 3 cassette ........................................................... 119
Removing the cassette ................................................................. 119
Inserting the cassette ................................................................... 120
Emptying the cassette .................................................................. 120
CINEO cassette ................................................................................. 122
Removing the CINEO cassette from the safe unit ....................... 123
Installing the CINEO cassette in the safe unit .............................. 123
Inserting the high end cassette in the docking station ................. 124
Removing the cassette from the docking station ......................... 125
Opening the cassette ................................................................... 126
Closing the cassette ..................................................................... 126
Removing/refilling banknotes ....................................................... 127
Refill notes .................................................................................... 129
Contents
IV CINEO C4580 - Operating Manual 01750233798 A
Preparing banknotes ............................................................... 129
Description of note transport paths ......................................................... 136
Banknote paths in head unit .............................................................. 136
Banknote paths in 4-cassette safe .................................................... 137
Handling/clearing banknote jams............................................................ 138
Safety precaution ............................................................................... 138
Notes on operating the head unit ...................................................... 138
Turning the input/output tray ......................................................... 139
Raising/closing the transport module short path .......................... 141
Raising the upper flat pass ...................................................... 141
Raising the lower flat pass ...................................................... 142
Closing the lower flat passClosing the lower flat pass ............ 142
Closing the upper flat pass ...................................................... 143
Pulling out/pushing in the coin tray ............................................... 143
Pulling out/pushing in the cash input/output module .................... 144
Swiveling/closing the cash input/output module forward .............. 146
Opening/closing the collecting tray on the cash input/output
module .......................................................................................... 147
Opening/closing the banknote guide of the cash input/output
module .......................................................................................... 148
Opening/closing the transport module drum module ................... 150
Pulling out/pushing in the reel storage unit .................................. 152
Opening/closing the in/output reel storage ........................................ 153
Opening/closing the upper transport route ........................................ 155
Opening/closing the banknote validator ............................................ 157
Opening/closing the alignment station top part ................................. 159
Opening/closing the lower transport route ......................................... 161
Notes on operating the safe unit ........................................................ 164
Opening/closing the distributor module ........................................ 164
Opening/closing the reject/retract/CAT 3 cassette transfer ......... 166
Opening/closing VS modules (rear safe unit) ............................... 168
Settings ................................................................................................... 170
Fundamentals .................................................................................... 170
Setting the input/output module to the needed banknote size .......... 171
Setting the CINEO cassettes to the needed banknote size .............. 176
Setting the banknote width in the CINEO cassettes .......................... 178
Setting the banknote height in the CINEO cassettes ........................ 181
Cleaning, Service and Maintenance ....................................................... 185
Approved cleaning agents ................................................................. 185
Scan panels of the banknote reader .................................................. 185
Contents
01750233798 A CINEO C4580 - Operating Manual V
Technical data ........................................................................................ 187
Standard cassette Basic/Midrange ................................................... 187
Compact cassette Basic/Midrange .................................................... 187
Standard cassette High End .............................................................. 188
Compact cassette High End .............................................................. 188
Reject/retract/CAT 3 cassette ........................................................... 189
CAT 2 cassette .................................................................................. 190
Check/cash deposit module (CCDM) .................................................. 191
Receipt Printer NP07A ......................................................................... 193
Function elements and controls ............................................................. 194
Printer control panel ............................................................................... 195
Position of control mark sensor .............................................................. 196
Printer accessories ................................................................................. 198
Basic settings.......................................................................................... 199
Selecting the roll holder ..................................................................... 199
Setting the paper-low sensor ............................................................. 200
Positioning the control mark sensor .................................................. 201
Setting the paper roll width ................................................................ 202
Paper-low sensor / paper-out sensor ..................................................... 203
Paper-low sensor (adjustable) .......................................................... 203
Paper-out sensor ............................................................................... 203
Replacing the ribbon cartridge ............................................................... 204
Replacing the paper roll .......................................................................... 206
Removing the paper roll .................................................................... 207
Inserting the paper roll ....................................................................... 207
ERROR LED blinking pattern ................................................................. 211
Recoverable errors ............................................................................ 211
Unrecoverable errors ......................................................................... 214
Problems ................................................................................................. 215
Paper jam .......................................................................................... 215
Removing scraps of paper from the presenter ............................. 216
Setting the cutter to home position ............................................... 217
Removing scraps of paper from the printing unit ......................... 218
Control mark detecting error .............................................................. 219
Cutter error ........................................................................................ 220
Remedying poor print quality ............................................................. 221
Temperature error print head ............................................................ 223
No supply voltage .............................................................................. 223
Contents
VI CINEO C4580 - Operating Manual 01750233798 A
Cleaning the sensors ......................................................................... 224
Other problems .................................................................................. 224
Consumables .......................................................................................... 225
Ribbon cartridges ............................................................................... 225
Print head ........................................................................................... 225
Paper products .................................................................................. 225
Paper specification ............................................................................ 226
Receipt roll dimensions...................................................................... 226
Control mark print .............................................................................. 226
Control mark dimensions ................................................................... 227
Preprinted receipts ............................................................................. 228
Receipt Printer TP07A .......................................................................... 229
Function elements and controls .............................................................. 230
Printer control panel ................................................................................ 232
Position of control mark sensor .............................................................. 233
Printer accessories ................................................................................. 237
Roll holders ........................................................................................ 237
Basic settings .......................................................................................... 238
Selecting the roll holder ..................................................................... 238
Setting the paper-low sensor ............................................................. 239
Positioning the control mark sensor .................................................. 240
Changing the position of the control mark sensor on the
thermo print side ........................................................................... 240
Changing the position of the control mark sensor on the rear ..... 241
Changing the position of the control mark sensor between the
thermo print side and the rear ...................................................... 242
Paper-low sensor / paper-out sensor ..................................................... 247
Paper-low sensor ............................................................................... 247
Paper-out sensor ............................................................................... 247
Changing the paper roll .......................................................................... 248
Removing the paper roll ..................................................................... 248
Inserting the paper roll ....................................................................... 249
ERROR LED blinking pattern ................................................................. 255
Recoverable errors ............................................................................ 255
Unrecoverable errors ......................................................................... 258
Problems ................................................................................................. 259
Paper jam ........................................................................................... 259
Removing scraps of paper from the presenter ............................. 260
Setting the cutter to home position ............................................... 262
Contents
01750233798 A CINEO C4580 - Operating Manual VII
Removing scraps of paper from the thermo printing unit ............. 262
Control mark detecting error .............................................................. 264
Cutter error ........................................................................................ 265
Temperature error thermo print head ................................................ 266
Remedying poor print quality ............................................................. 266
No supply voltage .............................................................................. 268
Cleaning the sensors ......................................................................... 269
Other faults ........................................................................................ 269
Consumables .......................................................................................... 270
Thermo array ..................................................................................... 270
Paper products .................................................................................. 270
Paper specification ............................................................................ 270
Receipt roll dimensions ..................................................................... 271
Control mark print .............................................................................. 271
Control mark dimensions ............................................................. 271
Preprinted receipts ............................................................................ 273
Journal Printer NP06 ............................................................................ 275
Function elements and controls ............................................................. 276
Printer control panel ............................................................................... 277
Printer accessories ................................................................................. 278
Paper-low sensor / paper-out sensor ..................................................... 279
Paper low sensor ............................................................................... 279
Paper out sensor ............................................................................... 279
Replacing the ribbon cartridge ............................................................... 280
Replacing the paper roll .......................................................................... 282
Removing the paper roll .................................................................... 283
Inserting the paper roll ....................................................................... 284
ERROR LED blinking pattern ................................................................. 288
Errors that can be remedied by the customer ................................... 288
Unrecoverable errors ......................................................................... 289
Problems ................................................................................................. 290
Paper jam .......................................................................................... 290
Paper motion error ............................................................................ 293
Remedying poor print quality ............................................................. 294
Print head temperature error ............................................................. 295
No supply voltage .............................................................................. 296
Cleaning the sensors ......................................................................... 297
Other problems .................................................................................. 297
Consumables .......................................................................................... 298
Contents
VIII CINEO C4580 - Operating Manual 01750233798 A
Ribbon cartridges ............................................................................... 298
Print head ........................................................................................... 298
Paper products .................................................................................. 299
Paper specifications ........................................................................... 299
Journal roll dimensions ...................................................................... 299
Journal printer TP06 ............................................................................. 301
Function elements and controls .............................................................. 302
Printer control panel ................................................................................ 303
Printer accessories ................................................................................. 304
Paper-low sensor / paper-out sensor ..................................................... 305
Paper low sensor ............................................................................... 305
Paper out sensor ............................................................................... 305
Replacing the paper roll .......................................................................... 306
Removing the paper roll ..................................................................... 306
Inserting the paper roll ....................................................................... 307
ERROR LED blinking pattern ................................................................. 312
Errors that can be remedied by the customer ................................... 312
Unrecoverable errors ......................................................................... 313
Problems ................................................................................................. 314
Paper jam ........................................................................................... 314
Remedying poor print quality ............................................................. 317
Temperature error thermo print head ................................................ 318
No supply voltage .............................................................................. 318
Cleaning the sensors ......................................................................... 319
Other problems .................................................................................. 319
Consumables .......................................................................................... 320
Thermo array ..................................................................................... 320
Paper products .................................................................................. 320
Paper specifications ........................................................................... 320
Journal roll dimensions ...................................................................... 321
Forms Printer TP20/TP22 ..................................................................... 323
Overview with intermediate transport ..................................................... 323
Forms Printer TP20/TP22 ....................................................................... 324
Function elements and controlsTP20 ................................................ 325
TP22 ............................................................................................. 326
Printer control panel ..................................................................... 327
Replenishing the paper supply .......................................................... 328
Removing paper ................................................................................ 330
Contents
01750233798 A CINEO C4580 - Operating Manual IX
Messages on the status display screen ............................................ 331
Error messages and warnings ..................................................... 331
Loader messages ......................................................................... 335
Malfunctions ...................................................................................... 336
Eliminating a paper jam in the drum ............................................. 336
Eliminating a paper jam in the document feed ............................. 338
Remedying poor print quality / paper jams caused by marking
errors (TP20) ................................................................................ 340
Remedying poor print quality / paper jams caused by marking
errors (TP22) ................................................................................ 343
Initiating a test print ...................................................................... 349
Cleaning and care ............................................................................. 355
Paper specifications .......................................................................... 356
ThermoPaper specification for TP20/TP22, Z-fold ....................... 356
Eliminating a paper jam in the intermediate transport ............................ 358
Jam in the output transport ................................................................ 358
Jam in the reject transport ................................................................. 359
Emptying the reject tray .......................................................................... 360
Coin Dispenser Module CM2-O-4H/8H ............................................... 361
Overview of versions .............................................................................. 361
Function elements and controls ............................................................. 362
Overall view ....................................................................................... 362
CM2-O-4H .................................................................................... 362
CM2-O-8H .................................................................................... 363
View with opened coin hoppers ........................................................ 364
CM2-O-4H .................................................................................... 364
CM2-O-8H .................................................................................... 365
Coin hopper ....................................................................................... 366
Opening/closing the securing bracket .................................................... 367
CM2-O-4H ......................................................................................... 367
Opening it ..................................................................................... 367
Closing.......................................................................................... 368
CM2-O-8H ......................................................................................... 369
Opening it ..................................................................................... 369
Closing.......................................................................................... 369
Loading the coin hoppers ....................................................................... 371
Emptying the coin hoppers ..................................................................... 373
Eliminating a coin jam ............................................................................. 375
Eliminate a coin jam in the coin chute ............................................... 375
Contents
X CINEO C4580 - Operating Manual 01750233798 A
CM2-O-4H .................................................................................... 375
CM2-O-8H .................................................................................... 376
Eliminate a coin jam in the coin hopper ............................................. 377
Cleaning and maintenance ..................................................................... 379
Cleaning the coin hopper ................................................................... 379
Cleaning the coin chute ..................................................................... 381
CM2-O-4H .................................................................................... 381
CM2-O-8H .................................................................................... 382
Passbook module PUxx ....................................................................... 383
Check scanner ...................................................................................... 385
Anti-Skimming module II ...................................................................... 387
Anti-Skimming module II DD ................................................................... 387
General information on the functions ................................................. 387
ASKIM control and indicator .............................................................. 388
Status messages ............................................................................... 389
Resetting the alarm ............................................................................ 390
Calibration .......................................................................................... 391
Anti-Skimming module II D ..................................................................... 392
ASKIM indicator ................................................................................. 392
Status messages ............................................................................... 393
Card Reader CHD V3x (CHD V2CU) .................................................... 395
Function elements ................................................................................... 396
Security Access Module (SAM) .............................................................. 397
Inserting the SAM module ...................................................................... 397
Inserting an ID card ................................................................................. 400
Depositing retained ID cards .................................................................. 401
Cleaning .................................................................................................. 401
Cleaning procedure ........................................................................... 402
Remedy ................................................................................................... 403
Manual card transport ........................................................................ 404
Card reject tray ...................................................................................... 407
Emptying the card reject tray .................................................................. 408
Card Reject Box .................................................................................... 409
Version overview ..................................................................................... 409
Contents
01750233798 A CINEO C4580 - Operating Manual XI
Function elements .................................................................................. 410
Opening the card reject box ................................................................... 410
Closing the card reject box ..................................................................... 412
Card reject box (removable) ................................................................ 413
Function elements .................................................................................. 413
Status display ......................................................................................... 414
Removing the card reject box ................................................................. 415
Opening the card reject box ................................................................... 416
Closing the card reject box ..................................................................... 417
Pushing in the card reject box ................................................................ 418
Card Reject Module .............................................................................. 419
Version overview .................................................................................... 420
Function elements .................................................................................. 421
Opening the reject cassette .................................................................... 422
Removing ID cards ................................................................................. 423
Tilting the reject cassette ................................................................... 423
Removing the reject cassette ............................................................ 423
Closing the reject cassette ..................................................................... 424
Inserting the removed reject cassette ............................................... 424
Closing the reject cassette ................................................................ 424
Faults ...................................................................................................... 426
Reject cassette full ............................................................................ 427
Photosensor dirty............................................................................... 428
Foreign objects in the transport path ................................................. 428
Hybrid DIP Reader ................................................................................ 429
Function elements .................................................................................. 429
How the hybrid DIP reader works ........................................................... 430
Inserting an ID card ................................................................................ 430
Installation position: track facing down .............................................. 431
Installation position: track facing up .................................................. 431
Installation position: track facing right ............................................... 431
Security Access Module (SAM) .............................................................. 432
Inserting the SAM module ................................................................. 433
Problems
................................................................................................. 434
Cleaning .................................................................................................. 434
Relay Panel for External Features USB .............................................. 435
Contents
XII CINEO C4580 - Operating Manual 01750233798 A
Technical data ......................................................................................... 436
Description of connectors .................................................................. 436
Terminal diagram ............................................................................... 438
Sample connection of customer feedback ........................................ 438
UPS PW 5115 RM .................................................................................. 439
Overview of versions ............................................................................... 440
Controls ................................................................................................... 441
Front side ........................................................................................... 441
Rearside (120 V version) ................................................................... 442
Rear side (230 V version) .................................................................. 443
Initial operation ........................................................................................ 444
Operating the UPS .................................................................................. 444
Switching it on .................................................................................... 445
Switching it off .................................................................................... 446
Standby mode .................................................................................... 446
Self-test .............................................................................................. 447
Indications/Troubleshooting .................................................................... 448
Resetting the alarm ............................................................................ 448
Malfunctions ....................................................................................... 449
Replace the battery ................................................................................. 453
Maintenance and Service ....................................................................... 457
Technical data ......................................................................................... 457
Malfunctions .......................................................................................... 459
General information ................................................................................ 459
Malfunctions of the safe .......................................................................... 459
Cleaning, Service and Maintenance .................................................... 461
Cleaning the housing .............................................................................. 461
Cleaning the keyboards/keypads............................................................ 462
Cleaning the LCD monitor ...................................................................... 462
Appendix ................................................................................................ 463
Technical data ......................................................................................... 463
General Installation Conditions .......................................................... 463
Electrical characteristics of the supply network ............................ 463
Device Conditions ......................................................................... 464
Installation specifications .............................................................. 466
Environmental Conditions ............................................................. 467
Contents
01750233798 A CINEO C4580 - Operating Manual XIII
Consumables .......................................................................................... 469
Orders ................................................................................................ 469
Loading aid ........................................................................................ 469
Approved cleaning materials .................................................................. 469
Orders ................................................................................................ 469
Notes on using cleaning materials .................................................... 470
General purpose cleaning materials ................................................. 470
Cleaning material for special components ........................................ 471
Compliance with standards and certifications ........................................ 472
Standards Met ................................................................................... 472
Conformity ......................................................................................... 472
Notes concerning radio interference suppression and electrical
safety ................................................................................................. 472
Certification for data transmission ..................................................... 473
FCC rules and Canadian Standard ICES - 003 ................................ 473
UL 291, Level 1 (security Container) ................................................. 473
Environmental protection ........................................................................ 474
Environmentally and recycling-friendly product development ........... 474
Saving energy .................................................................................... 474
Disposing of used consumables ....................................................... 474
Labels on plastic case parts .............................................................. 474
Returning, recycling and disposing of used units and
consumables ..................................................................................... 475
Contents
XIV CINEO C4580 - Operating Manual 01750233798 A
01750233798 A CINEO C4580 - Operating Manual XV
Abbreviations
A
ASKIM Anti-skimming module
C
CE Communauté Européenne
(European Community)
Declaration of Conformity
CEE Certification of Electrical
Equipment
CEN Comité Européen de
Normalisation (European
Committee for
Standardization)
CHD Card handling device
CM2-O-4H Coin Module -
Output - 4 Hopper
CM2-O-8H Coin Module -
Output - 8 Hopper
D
DC Direct Current
DIN German Institute for
Standardization
DIP Dual-in-line package
DT Data Transmission
E
EC European Community
EDP Electronic Data
Processing
EEC European Economic
Community
EMA Intruder alarm system
EMC Electromagnetic
Compatibility
EN EN:European standard
EN European standard
G
GmbH Limited liability company
I
ID Identification
IEC International
Electrotechnical
Commission
IP International Protection
ISO International Organization
for Standardization
L
LCD Liquid Crystal Display
LED Light-Emitting Diode
N
NP Needle (Matrix) Printer
P
PC Personal Computer
(system unit of device)
PCS Print Contrast Sensitivity
Abbreviations
XVI CINEO C4580 - Operating Manual 01750233798 A
PE Paper-out sensor
PGA Programmable Gate Array
R
RL Rearload
RM Recycling module
RSI Remote Status Indicator
S
SAM Security Access Module
SAM Security Access Module
(part of cashless payment)
SELV Safety Extra-Low Voltage
SOP Service and Operating
Program
SOP Service Operator Panel
T
TN network Power supply
network in accordance
with EN 60950
TOF Top of Form (TOF mark:
black mark for paper
control)
TOF Top of Form (TOF-mark:
black mark for paper
control)
TP Thermal Printer
TP Thermo Printer
TRU Thermo Reject Unit
(Blackening Unit)
U
UL Underwriters Laboratories
Inc.
UPS Uninterruptible power
supply
USB Universal Serial Bus
Z
ZKS Number combination lock
/