Diebold Nixdorf CS 4580 Operating instructions

Operating Manual

CINEO C4580

Self-Service

Systems

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CINEO C4580 - Operating Manual 01750233798 A

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June Edition 2012

CINEO C4580

Operating Manual

CINEO C4580 - Operating Manual 01750233798 A

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01750233798 A CINEO C4580 - Operating Manual I

Contents

Introduction ............................................................................................... 1

Symbols used in this manual ...................................................................... 1

Important safety precautions ...................................................................... 2

General power interruption ......................................................................... 5

Device Overview ....................................................................................... 7

Device types ............................................................................................... 7

Components ............................................................................................... 8

Controls .................................................................................................... 10

Overall view ......................................................................................... 10

Control panel ....................................................................................... 12

Rear view ............................................................................................. 17

Door of operating unit open ................................................................. 19

Equipment carriage pulled out ............................................................. 20

Equipment carriage A ..................................................................... 20

Equipment carriage B ..................................................................... 21

Main safe opened ................................................................................ 22

Secondary safe opened ...................................................................... 23

Keypad privacy shield ............................................................................... 24

Basic Operation ...................................................................................... 25

General information .................................................................................. 25

Calling the product-specific software ........................................................ 26

Opening/closing the device doors ............................................................ 28

Opening/closing the operator panel window ....................................... 29

Opening / closing the door of the operating unit ................................. 30

Pulling out / pushing in the control panel ............................................ 31

Lifting up/pushing down the operator panel ........................................ 33

Pulling out/pushing in equipment carriage A ....................................... 34

Pulling out/pushing in equipment carriage B ....................................... 35

Pulling out/pushing in the CCDM head unit ........................................ 36

Pulling out/pushing in the CCDM safe unit .......................................... 36

Pulling out/pushing in the head unit RM3 ............................................ 37

Pulling out/pushing in the safe unit RM3 ............................................. 38

Switching the device on ............................................................................ 39

Switching the device off ............................................................................ 40

Contents

II CINEO C4580 - Operating Manual 01750233798 A

Setting the loudspeaker volume ............................................................... 42

Switching the monitor on .......................................................................... 43

Setting the volume of the headphone jack ............................................... 44

Opening/closing the safe door .................................................................. 45

Opening/closing the safe door (factory setting) ................................... 45

Opening the safe door (factory setting) .......................................... 46

Closing the safe door (factory setting) ............................................ 49

Changing the key and number combination locks ............................... 51

Changing the key lock .................................................................... 52

Changing the number combination lock ......................................... 54

Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 56

Opening/closing the safe door (customized lock)................................ 57

Opening the safe door (after lock change) ..................................... 57

Closing the safe door (with customized lock) ................................. 61

Access to UPS PW 5115 RM ................................................................... 63

‚Remote Status Indicator’ .......................................................................... 64

Replacing the card logo ............................................................................ 66

Logo dimensions .................................................................................. 66

Replacing the logo ............................................................................... 67

Replacing the logo in the tunnel unit ......................................................... 68

Logo dimensions .................................................................................. 68

Replacing the logo ............................................................................... 69

External control unit ............................................................................... 71

Keys and indicators ................................................................................... 71

Operator panel 06 ................................................................................... 75

Keys and indicators ................................................................................... 76

RM3 ........................................................................................................... 81

Head unit ................................................................................................... 83

Safe unit .................................................................................................... 85

Important safety precautions .................................................................... 87

CINEO cassettes ...................................................................................... 88

Overview .............................................................................................. 88

CINEO cassettes concept ................................................................... 89

Manipulation monitoring ....................................................................... 90

Status messages of the LED ............................................................... 90

Standard cassette Basic/Midrange ...................................................... 91

Standard cassette Basic/Midrange opened ................................... 92

Contents

01750233798 A CINEO C4580 - Operating Manual III

Compact cassette Basic/Midrange ...................................................... 93

Compact cassette Basic/Midrange opened ................................... 94

Standard cassette High End ................................................................ 95

Standard cassette High End opened ............................................. 96

Compact cassette High End ................................................................ 97

Compact cassette High End opened ............................................. 98

Reject/retract/CAT 3 cassette ............................................................. 99

CAT 2 cassette .................................................................................. 102

Banknote toning technique ................................................................ 104

Modes of the banknote toning technique - High End CINEO

cassette ........................................................................................ 105

OFF Mode (OFF/In Branch*, factory defaults) ........................ 106

OFF mode ............................................................................... 107

Transport mode ....................................................................... 108

Open shutter mode ................................................................. 109

Open safe mode ...................................................................... 110

Safe mode ............................................................................... 111

Trustee mode .......................................................................... 112

Inking mode ............................................................................. 113

Service note ............................................................................ 114

LED display – Power supply .............................................................. 115

Handling the CINEO cassettes ............................................................... 116

Safety instructions ............................................................................. 116

CAT 2 cassette .................................................................................. 117

Removing the CAT 2 cassette ..................................................... 117

Inserting the CAT 2 cassette ........................................................ 118

Emptying the CAT 2 cassette ....................................................... 118

Reject/retract/CAT 3 cassette ........................................................... 119

Removing the cassette ................................................................. 119

Inserting the cassette ................................................................... 120

Emptying the cassette .................................................................. 120

CINEO cassette ................................................................................. 122

Removing the CINEO cassette from the safe unit ....................... 123

Installing the CINEO cassette in the safe unit .............................. 123

Inserting the high end cassette in the docking station ................. 124

Removing the cassette from the docking station ......................... 125

Opening the cassette ................................................................... 126

Closing the cassette ..................................................................... 126

Removing/refilling banknotes ....................................................... 127

Refill notes .................................................................................... 129

Contents

IV CINEO C4580 - Operating Manual 01750233798 A

Preparing banknotes ............................................................... 129

Description of note transport paths ......................................................... 136

Banknote paths in head unit .............................................................. 136

Banknote paths in 4-cassette safe .................................................... 137

Handling/clearing banknote jams............................................................ 138

Safety precaution ............................................................................... 138

Notes on operating the head unit ...................................................... 138

Turning the input/output tray ......................................................... 139

Raising/closing the transport module short path .......................... 141

Raising the upper flat pass ...................................................... 141

Raising the lower flat pass ...................................................... 142

Closing the lower flat passClosing the lower flat pass ............ 142

Closing the upper flat pass ...................................................... 143

Pulling out/pushing in the coin tray ............................................... 143

Pulling out/pushing in the cash input/output module .................... 144

Swiveling/closing the cash input/output module forward .............. 146

Opening/closing the collecting tray on the cash input/output

module .......................................................................................... 147

Opening/closing the banknote guide of the cash input/output

module .......................................................................................... 148

Opening/closing the transport module drum module ................... 150

Pulling out/pushing in the reel storage unit .................................. 152

Opening/closing the in/output reel storage ........................................ 153

Opening/closing the upper transport route ........................................ 155

Opening/closing the banknote validator ............................................ 157

Opening/closing the alignment station top part ................................. 159

Opening/closing the lower transport route ......................................... 161

Notes on operating the safe unit ........................................................ 164

Opening/closing the distributor module ........................................ 164

Opening/closing the reject/retract/CAT 3 cassette transfer ......... 166

Opening/closing VS modules (rear safe unit) ............................... 168

Settings ................................................................................................... 170

Fundamentals .................................................................................... 170

Setting the input/output module to the needed banknote size .......... 171

Setting the CINEO cassettes to the needed banknote size .............. 176

Setting the banknote width in the CINEO cassettes .......................... 178

Setting the banknote height in the CINEO cassettes ........................ 181

Cleaning, Service and Maintenance ....................................................... 185

Approved cleaning agents ................................................................. 185

Scan panels of the banknote reader .................................................. 185

Contents

01750233798 A CINEO C4580 - Operating Manual V

Technical data ........................................................................................ 187

Standard cassette Basic/Midrange ................................................... 187

Compact cassette Basic/Midrange .................................................... 187

Standard cassette High End .............................................................. 188

Compact cassette High End .............................................................. 188

Reject/retract/CAT 3 cassette ........................................................... 189

CAT 2 cassette .................................................................................. 190

Check/cash deposit module (CCDM) .................................................. 191

Receipt Printer NP07A ......................................................................... 193

Function elements and controls ............................................................. 194

Printer control panel ............................................................................... 195

Position of control mark sensor .............................................................. 196

Printer accessories ................................................................................. 198

Basic settings.......................................................................................... 199

Selecting the roll holder ..................................................................... 199

Setting the paper-low sensor ............................................................. 200

Positioning the control mark sensor .................................................. 201

Setting the paper roll width ................................................................ 202

Paper-low sensor / paper-out sensor ..................................................... 203

Paper-low sensor (adjustable) .......................................................... 203

Paper-out sensor ............................................................................... 203

Replacing the ribbon cartridge ............................................................... 204

Replacing the paper roll .......................................................................... 206

Removing the paper roll .................................................................... 207

Inserting the paper roll ....................................................................... 207

ERROR LED blinking pattern ................................................................. 211

Recoverable errors ............................................................................ 211

Unrecoverable errors ......................................................................... 214

Problems ................................................................................................. 215

Paper jam .......................................................................................... 215

Removing scraps of paper from the presenter ............................. 216

Setting the cutter to home position ............................................... 217

Removing scraps of paper from the printing unit ......................... 218

Control mark detecting error .............................................................. 219

Cutter error ........................................................................................ 220

Remedying poor print quality ............................................................. 221

Temperature error print head ............................................................ 223

No supply voltage .............................................................................. 223

Contents

VI CINEO C4580 - Operating Manual 01750233798 A

Cleaning the sensors ......................................................................... 224

Other problems .................................................................................. 224

Consumables .......................................................................................... 225

Ribbon cartridges ............................................................................... 225

Print head ........................................................................................... 225

Paper products .................................................................................. 225

Paper specification ............................................................................ 226

Receipt roll dimensions...................................................................... 226

Control mark print .............................................................................. 226

Control mark dimensions ................................................................... 227

Preprinted receipts ............................................................................. 228

Receipt Printer TP07A .......................................................................... 229

Function elements and controls .............................................................. 230

Printer control panel ................................................................................ 232

Position of control mark sensor .............................................................. 233

Printer accessories ................................................................................. 237

Roll holders ........................................................................................ 237

Basic settings .......................................................................................... 238

Selecting the roll holder ..................................................................... 238

Setting the paper-low sensor ............................................................. 239

Positioning the control mark sensor .................................................. 240

Changing the position of the control mark sensor on the

thermo print side ........................................................................... 240

Changing the position of the control mark sensor on the rear ..... 241

Changing the position of the control mark sensor between the

thermo print side and the rear ...................................................... 242

Paper-low sensor / paper-out sensor ..................................................... 247

Paper-low sensor ............................................................................... 247

Paper-out sensor ............................................................................... 247

Changing the paper roll .......................................................................... 248

Removing the paper roll ..................................................................... 248

Inserting the paper roll ....................................................................... 249

ERROR LED blinking pattern ................................................................. 255

Recoverable errors ............................................................................ 255

Unrecoverable errors ......................................................................... 258

Problems ................................................................................................. 259

Paper jam ........................................................................................... 259

Removing scraps of paper from the presenter ............................. 260

Setting the cutter to home position ............................................... 262

Contents

01750233798 A CINEO C4580 - Operating Manual VII

Removing scraps of paper from the thermo printing unit ............. 262

Control mark detecting error .............................................................. 264

Cutter error ........................................................................................ 265

Temperature error thermo print head ................................................ 266

Remedying poor print quality ............................................................. 266

No supply voltage .............................................................................. 268

Cleaning the sensors ......................................................................... 269

Other faults ........................................................................................ 269

Consumables .......................................................................................... 270

Thermo array ..................................................................................... 270

Paper products .................................................................................. 270

Paper specification ............................................................................ 270

Receipt roll dimensions ..................................................................... 271

Control mark print .............................................................................. 271

Control mark dimensions ............................................................. 271

Preprinted receipts ............................................................................ 273

Journal Printer NP06 ............................................................................ 275

Function elements and controls ............................................................. 276

Printer control panel ............................................................................... 277

Printer accessories ................................................................................. 278

Paper-low sensor / paper-out sensor ..................................................... 279

Paper low sensor ............................................................................... 279

Paper out sensor ............................................................................... 279

Replacing the ribbon cartridge ............................................................... 280

Replacing the paper roll .......................................................................... 282

Removing the paper roll .................................................................... 283

Inserting the paper roll ....................................................................... 284

ERROR LED blinking pattern ................................................................. 288

Errors that can be remedied by the customer ................................... 288

Unrecoverable errors ......................................................................... 289

Problems ................................................................................................. 290

Paper jam .......................................................................................... 290

Paper motion error ............................................................................ 293

Remedying poor print quality ............................................................. 294

Print head temperature error ............................................................. 295

No supply voltage .............................................................................. 296

Cleaning the sensors ......................................................................... 297

Other problems .................................................................................. 297

Consumables .......................................................................................... 298

Contents

VIII CINEO C4580 - Operating Manual 01750233798 A

Ribbon cartridges ............................................................................... 298

Print head ........................................................................................... 298

Paper products .................................................................................. 299

Paper specifications ........................................................................... 299

Journal roll dimensions ...................................................................... 299

Journal printer TP06 ............................................................................. 301

Function elements and controls .............................................................. 302

Printer control panel ................................................................................ 303

Printer accessories ................................................................................. 304

Paper-low sensor / paper-out sensor ..................................................... 305

Paper low sensor ............................................................................... 305

Paper out sensor ............................................................................... 305

Replacing the paper roll .......................................................................... 306

Removing the paper roll ..................................................................... 306

Inserting the paper roll ....................................................................... 307

ERROR LED blinking pattern ................................................................. 312

Errors that can be remedied by the customer ................................... 312

Unrecoverable errors ......................................................................... 313

Problems ................................................................................................. 314

Paper jam ........................................................................................... 314

Remedying poor print quality ............................................................. 317

Temperature error thermo print head ................................................ 318

No supply voltage .............................................................................. 318

Cleaning the sensors ......................................................................... 319

Other problems .................................................................................. 319

Consumables .......................................................................................... 320

Thermo array ..................................................................................... 320

Paper products .................................................................................. 320

Paper specifications ........................................................................... 320

Journal roll dimensions ...................................................................... 321

Forms Printer TP20/TP22 ..................................................................... 323

Overview with intermediate transport ..................................................... 323

Forms Printer TP20/TP22 ....................................................................... 324

Function elements and controlsTP20 ................................................ 325

TP22 ............................................................................................. 326

Printer control panel ..................................................................... 327

Replenishing the paper supply .......................................................... 328

Removing paper ................................................................................ 330

Contents

01750233798 A CINEO C4580 - Operating Manual IX

Messages on the status display screen ............................................ 331

Error messages and warnings ..................................................... 331

Loader messages ......................................................................... 335

Malfunctions ...................................................................................... 336

Eliminating a paper jam in the drum ............................................. 336

Eliminating a paper jam in the document feed ............................. 338

Remedying poor print quality / paper jams caused by marking

errors (TP20) ................................................................................ 340

Remedying poor print quality / paper jams caused by marking

errors (TP22) ................................................................................ 343

Initiating a test print ...................................................................... 349

Cleaning and care ............................................................................. 355

Paper specifications .......................................................................... 356

ThermoPaper specification for TP20/TP22, Z-fold ....................... 356

Eliminating a paper jam in the intermediate transport ............................ 358

Jam in the output transport ................................................................ 358

Jam in the reject transport ................................................................. 359

Emptying the reject tray .......................................................................... 360

Coin Dispenser Module CM2-O-4H/8H ............................................... 361

Overview of versions .............................................................................. 361

Function elements and controls ............................................................. 362

Overall view ....................................................................................... 362

CM2-O-4H .................................................................................... 362

CM2-O-8H .................................................................................... 363

View with opened coin hoppers ........................................................ 364

CM2-O-4H .................................................................................... 364

CM2-O-8H .................................................................................... 365

Coin hopper ....................................................................................... 366

Opening/closing the securing bracket .................................................... 367

CM2-O-4H ......................................................................................... 367

Opening it ..................................................................................... 367

Closing.......................................................................................... 368

CM2-O-8H ......................................................................................... 369

Opening it ..................................................................................... 369

Closing.......................................................................................... 369

Loading the coin hoppers ....................................................................... 371

Emptying the coin hoppers ..................................................................... 373

Eliminating a coin jam ............................................................................. 375

Eliminate a coin jam in the coin chute ............................................... 375

Contents

X CINEO C4580 - Operating Manual 01750233798 A

CM2-O-4H .................................................................................... 375

CM2-O-8H .................................................................................... 376

Eliminate a coin jam in the coin hopper ............................................. 377

Cleaning and maintenance ..................................................................... 379

Cleaning the coin hopper ................................................................... 379

Cleaning the coin chute ..................................................................... 381

CM2-O-4H .................................................................................... 381

CM2-O-8H .................................................................................... 382

Passbook module PUxx ....................................................................... 383

Check scanner ...................................................................................... 385

Anti-Skimming module II ...................................................................... 387

Anti-Skimming module II DD ................................................................... 387

General information on the functions ................................................. 387

ASKIM control and indicator .............................................................. 388

Status messages ............................................................................... 389

Resetting the alarm ............................................................................ 390

Calibration .......................................................................................... 391

Anti-Skimming module II D ..................................................................... 392

ASKIM indicator ................................................................................. 392

Status messages ............................................................................... 393

Card Reader CHD V3x (CHD V2CU) .................................................... 395

Function elements ................................................................................... 396

Security Access Module (SAM) .............................................................. 397

Inserting the SAM module ...................................................................... 397

Inserting an ID card ................................................................................. 400

Depositing retained ID cards .................................................................. 401

Cleaning .................................................................................................. 401

Cleaning procedure ........................................................................... 402

Remedy ................................................................................................... 403

Manual card transport ........................................................................ 404

Card reject tray ...................................................................................... 407

Emptying the card reject tray .................................................................. 408

Card Reject Box .................................................................................... 409

Version overview ..................................................................................... 409

Contents

01750233798 A CINEO C4580 - Operating Manual XI

Function elements .................................................................................. 410

Opening the card reject box ................................................................... 410

Closing the card reject box ..................................................................... 412

Card reject box (removable) ................................................................ 413

Function elements .................................................................................. 413

Status display ......................................................................................... 414

Removing the card reject box ................................................................. 415

Opening the card reject box ................................................................... 416

Closing the card reject box ..................................................................... 417

Pushing in the card reject box ................................................................ 418

Card Reject Module .............................................................................. 419

Version overview .................................................................................... 420

Function elements .................................................................................. 421

Opening the reject cassette .................................................................... 422

Removing ID cards ................................................................................. 423

Tilting the reject cassette ................................................................... 423

Removing the reject cassette ............................................................ 423

Closing the reject cassette ..................................................................... 424

Inserting the removed reject cassette ............................................... 424

Closing the reject cassette ................................................................ 424

Faults ...................................................................................................... 426

Reject cassette full ............................................................................ 427

Photosensor dirty............................................................................... 428

Foreign objects in the transport path ................................................. 428

Hybrid DIP Reader ................................................................................ 429

Function elements .................................................................................. 429

How the hybrid DIP reader works ........................................................... 430

Inserting an ID card ................................................................................ 430

Installation position: track facing down .............................................. 431

Installation position: track facing up .................................................. 431

Installation position: track facing right ............................................... 431

Security Access Module (SAM) .............................................................. 432

Inserting the SAM module ................................................................. 433

Problems

................................................................................................. 434

Cleaning .................................................................................................. 434

Relay Panel for External Features USB .............................................. 435

Contents

XII CINEO C4580 - Operating Manual 01750233798 A

Technical data ......................................................................................... 436

Description of connectors .................................................................. 436

Terminal diagram ............................................................................... 438

Sample connection of customer feedback ........................................ 438

UPS PW 5115 RM .................................................................................. 439

Overview of versions ............................................................................... 440

Controls ................................................................................................... 441

Front side ........................................................................................... 441

Rearside (120 V version) ................................................................... 442

Rear side (230 V version) .................................................................. 443

Initial operation ........................................................................................ 444

Operating the UPS .................................................................................. 444

Switching it on .................................................................................... 445

Switching it off .................................................................................... 446

Standby mode .................................................................................... 446

Self-test .............................................................................................. 447

Indications/Troubleshooting .................................................................... 448

Resetting the alarm ............................................................................ 448

Malfunctions ....................................................................................... 449

Replace the battery ................................................................................. 453

Maintenance and Service ....................................................................... 457

Technical data ......................................................................................... 457

Malfunctions .......................................................................................... 459

General information ................................................................................ 459

Malfunctions of the safe .......................................................................... 459

Cleaning, Service and Maintenance .................................................... 461

Cleaning the housing .............................................................................. 461

Cleaning the keyboards/keypads............................................................ 462

Cleaning the LCD monitor ...................................................................... 462

Appendix ................................................................................................ 463

Technical data ......................................................................................... 463

General Installation Conditions .......................................................... 463

Electrical characteristics of the supply network ............................ 463

Device Conditions ......................................................................... 464

Installation specifications .............................................................. 466

Environmental Conditions ............................................................. 467

Contents

01750233798 A CINEO C4580 - Operating Manual XIII

Consumables .......................................................................................... 469

Orders ................................................................................................ 469

Loading aid ........................................................................................ 469

Approved cleaning materials .................................................................. 469

Orders ................................................................................................ 469

Notes on using cleaning materials .................................................... 470

General purpose cleaning materials ................................................. 470

Cleaning material for special components ........................................ 471

Compliance with standards and certifications ........................................ 472

Standards Met ................................................................................... 472

Conformity ......................................................................................... 472

Notes concerning radio interference suppression and electrical

safety ................................................................................................. 472

Certification for data transmission ..................................................... 473

FCC rules and Canadian Standard ICES - 003 ................................ 473

UL 291, Level 1 (security Container) ................................................. 473

Environmental protection ........................................................................ 474

Environmentally and recycling-friendly product development ........... 474

Saving energy .................................................................................... 474

Disposing of used consumables ....................................................... 474

Labels on plastic case parts .............................................................. 474

Returning, recycling and disposing of used units and

consumables ..................................................................................... 475

Contents

XIV CINEO C4580 - Operating Manual 01750233798 A

01750233798 A CINEO C4580 - Operating Manual XV

Abbreviations

A

ASKIM Anti-skimming module

C

CE Communauté Européenne

(European Community)

Declaration of Conformity

CEE Certification of Electrical

Equipment

CEN Comité Européen de

Normalisation (European

Committee for

Standardization)

CHD Card handling device

CM2-O-4H Coin Module -

Output - 4 Hopper

CM2-O-8H Coin Module -

Output - 8 Hopper

D

DC Direct Current

DIN German Institute for

Standardization

DIP Dual-in-line package

DT Data Transmission

E

EC European Community

EDP Electronic Data

Processing

EEC European Economic

Community

EMA Intruder alarm system

EMC Electromagnetic

Compatibility

EN EN:European standard

EN European standard

G

GmbH Limited liability company

I

ID Identification

IEC International

Electrotechnical

Commission

IP International Protection

ISO International Organization

for Standardization

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

N

NP Needle (Matrix) Printer

P

PC Personal Computer

(system unit of device)

PCS Print Contrast Sensitivity

Abbreviations

XVI CINEO C4580 - Operating Manual 01750233798 A

PE Paper-out sensor

PGA Programmable Gate Array

R

RL Rearload

RM Recycling module

RSI Remote Status Indicator

S

SAM Security Access Module

(part of cashless payment)

SELV Safety Extra-Low Voltage

SOP Service and Operating

Program

SOP Service Operator Panel

T

TN network Power supply

network in accordance

with EN 60950

TOF Top of Form (TOF mark:

black mark for paper

control)

TOF Top of Form (TOF-mark:

black mark for paper

control)

TP Thermal Printer

TP Thermo Printer

TRU Thermo Reject Unit

(Blackening Unit)

U

UL Underwriters Laboratories

Inc.

UPS Uninterruptible power

supply

USB Universal Serial Bus

Z

ZKS Number combination lock

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Diebold Nixdorf CS 4580 Operating instructions

Diebold Nixdorf CS 4580 Operating instructions

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