Diebold Nixdorf CS 1522 Operating instructions

Operating Manual

CINEO C1522

Self-Service

Systems

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CINEO C1522 - Operating Manual 01750288185 A

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April Edition 2016

CINEO C1522

Operating Manual

CINEO C1522 - Operating Manual 01750288185 A

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01750288185 A CINEO C1522 - Operating Manual I

Contents

Introduction ............................................................................................... 1

Symbols used in this manual ...................................................................... 1

General power interruption ......................................................................... 6

CINEO C1522 ........................................................................................ 7

Device overview ........................................................................................ 9

Device types ............................................................................................... 9

Components ............................................................................................. 10

Device viewCINEO C1522 ........................................................................ 11

Overall view ......................................................................................... 11

Customer panel ................................................................................... 12

Front door opened ............................................................................... 13

Customer panel open .......................................................................... 14

Safe opened ........................................................................................ 15

Basic operation ....................................................................................... 17

General information .................................................................................. 17

Calling the product-specific software ........................................................ 17

Function keys for the product-specific software .................................. 18

SOP button in the inner device door ............................................... 18

SOP button on the operator panel .................................................. 18

Opening / closing the device doors ........................................................... 19

Opening / closing the front doors ......................................................... 19

Opening / closing the inner device door .............................................. 20

Opening / closing the customer panel cover ....................................... 21

Pulling out / pushing in the equipment carriage ................................... 22

Pulling out / pushing in the receipt printer ............................................ 23

Lifting up / pushing down the operator panel ............................................ 24

Unlocking coin modules ............................................................................ 25

Pulling out / pushing in the cash media dispenser............................... 26

Pulling out / pushing in the ticket validator ........................................... 27

Opening / closing the PC cover ................................................................ 28

Switching the device on / off ..................................................................... 29

Opening / closing the safe door ................................................................ 30

Opening the safe door (with factory setting) ........................................ 31

Closing the safe door (with factory setting) .......................................... 34

Changing the locks ................................................................................... 35

Changing the key-operated lock .......................................................... 36

Contents

II CINEO C1522 - Operating Manual 01750288185 A

Changing the number combination lock .............................................. 38

Indexes on the number combination lock ....................................... 38

Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 39

Opening / closing the safe door (after changing the lock) ......................... 40

Opening the safe door ......................................................................... 40

Closing the safe door ........................................................................... 44

Opening/closing the safe door .................................................................. 45

Opening/closing the safe door (with factory setting) ............................ 45

Opening the safe door (with factory setting) ................................... 46

Closing the safe door (with factory setting) ..................................... 49

Changing the key and number combination locks ............................... 51

Changing the key-operated lock ..................................................... 52

Changing the number combination lock ......................................... 54

Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 55

Opening/closing the safe door (with customized lock) ......................... 56

Opening the safe door (with customized lock) ................................ 57

Closing the safe door (with customized lock) ................................. 60

CMD-V4 Horizontal Cash-Out ................................................................ 63

Modules and function elements ................................................................ 63

Functional components and controls ........................................................ 64

Serial Number Recognition ....................................................................... 65

Cash-out cassette ..................................................................................... 65

Reject / retract cassette ............................................................................ 67

Avoidance of problems and damage ........................................................ 68

Safety precautions ............................................................................... 68

Removing the cassette.............................................................................. 69

Opening the cassette ................................................................................ 70

Emptying the reject/retract cassette .......................................................... 71

Setting the low cash sensor ...................................................................... 72

Setting the note width ................................................................................ 73

Removing the banknotes ..................................................................... 73

Disengaging the banknote rails ............................................................ 74

Disengaging the banknote rail – note width less than 110 mm

(4.33") ............................................................................................. 75

Inserting the banknote rail .................................................................... 76

Inserting the banknote rail – note width less than 110 mm

(4.33") ............................................................................................. 78

Setting the banknote height ...................................................................... 79

Attaching denomination labels .................................................................. 81

Filling the cash-out cassette ...................................................................... 82

Preparing the cash-out cassette .......................................................... 82

Contents

01750288185 A CINEO C1522 - Operating Manual III

Preparing the banknote bundles .......................................................... 84

Inserting banknote bundles.................................................................. 85

General refill notes ......................................................................... 85

New and used banknote bundles ................................................... 86

Deformed banknote bundles .......................................................... 86

Special comments for deformed banknotes ................................... 88

Inserting the cassette ................................................................................ 91

Closing the cassette ............................................................................ 91

Inserting the cassette........................................................................... 92

Cassette initialization ................................................................................ 93

Determining the reference value ............................................................... 93

Troubleshooting ........................................................................................ 95

Overview of sensors and electromechanical components .................. 95

Meaning of abbreviations and symbols ............................................... 96

Electrical elements ......................................................................... 96

Status messages (CMD controller) ........................................................... 98

Checking the banknote paths ................................................................. 104

Checking the vertical transport .......................................................... 105

Checking the dispensing areas ......................................................... 106

Checking the stacker and output transport ........................................ 107

Function test ........................................................................................... 109

Technical data ........................................................................................ 112

Cash-out cassette .............................................................................. 112

Reject / retract cassette ..................................................................... 112

CMD-V5 Horizontal Cash-Out .............................................................. 113

View of Rearload unit with horizontal output ........................................... 113

Important safety precautions .................................................................. 114

CINEO cassettes .................................................................................... 115

Overview ............................................................................................ 115

CINEO cassettes concept ................................................................. 116

Manipulation monitoring ..................................................................... 117

Status messages of the LED ............................................................. 117

Standard cassette Basic/Midrange .................................................... 118

Standard cassette Basic/Midrange opened .................................. 119

Compact cassette Basic/Midrange .................................................... 120

Compact cassette Basic/Midrange opened .................................. 121

Standard cassette High End .............................................................. 122

Standard cassette High End opened ............................................ 123

Compact cassette High End .............................................................. 124

Compact cassette High End opened ............................................ 125

Reject / retract cassette ..................................................................... 126

Contents

IV CINEO C1522 - Operating Manual 01750288185 A

Banknote toning technique ................................................................ 127

Banknote toning technique processes .......................................... 128

Description of processes ......................................................... 129

In Branch (at the branch outlet) .......................................... 129

CIT (armored transport company) ...................................... 129

CIT with case (armored transport company with case) ...... 129

Standard drum (Standard) .................................................. 129

Limiting value ........................................................................... 130

Timer ....................................................................................... 131

Transport timer ................................................................... 131

Open safe timer .................................................................. 131

Alarm timer ......................................................................... 131

Case timer .......................................................................... 132

Modes of the banknote toning technique - High End CINEO

cassette......................................................................................... 133

OFF mode (cassette configuration = In Branch *) ................... 134

OFF mode (cassette configuration = CIT, CIT with Case) ...... 136

Transport mode ....................................................................... 137

Open shutter mode .................................................................. 138

Open safe mode ...................................................................... 139

Safe mode ............................................................................... 140

Trustee mode .......................................................................... 141

Inking mode ............................................................................. 142

Service note ............................................................................. 143

LED display – Power supply ............................................................... 144

Handling the CINEO cassettes ............................................................... 145

Safety instructions .............................................................................. 145

CINEO cassette ................................................................................. 146

Removing cassettes ..................................................................... 147

Inserting cassettes ........................................................................ 148

Reject / retract cassette ........................................................... 148

CINEO cassettes ..................................................................... 149

Inserting cassettes into the docking station .................................. 150

Removing cassettes from the docking station .............................. 150

Opening the reject/retract cassette ............................................... 152

Emptying the reject/retract cassette ............................................. 153

Closing the reject/retract cassette ................................................ 154

Opening the cassette .................................................................... 155

Closing the cassette...................................................................... 155

Removing/refilling banknotes ........................................................ 156

Refill notes .................................................................................... 158

Preparing banknotes................................................................ 158

Contents

01750288185 A CINEO C1522 - Operating Manual V

Cassette initialization ......................................................................... 164

Sensors and electromechanical components ......................................... 165

CMD-V5 with horizontal output transport RL ..................................... 165

Meaning of abbreviations and symbols ............................................. 166

Stacker and output transport ........................................................ 166

Components of dispensing unit and cassette ............................... 168

Checking the banknote paths ................................................................. 169

Checking the vertical transport .......................................................... 169

Checking the dispensing areas ......................................................... 171

Checking the stacker and output transport ........................................ 171

Stacker wheel area ....................................................................... 172

Single reject area .......................................................................... 172

Gear tracks of the stacker and output transport ........................... 173

Horizontal output ..................................................................... 173

Settings ................................................................................................... 174

Fundamentals .................................................................................... 174

Setting the CINEO cassettes to the needed banknote size ............... 175

Setting the banknote width in the CINEO cassettes .......................... 177

Setting the banknote height in the CINEO cassettes ........................ 179

Technical Data ........................................................................................ 183

Standard cassette Basic/Midrange .................................................... 183

Compact cassette Basic/Midrange .................................................... 183

Standard cassette High End .............................................................. 184

Compact cassette High End .............................................................. 184

Reject / retract cassette ..................................................................... 185

TOPCOIN Coin Module ......................................................................... 187

Pulling out / pushing in the coin hopper .................................................. 188

Emptying / replenishing the coin hopper ................................................. 190

Eliminating a coin jam ............................................................................. 191

Operator panel 06 ................................................................................. 193

Keys and indicators ................................................................................. 194

TP27 Receipt Printer ............................................................................. 199

Functional components and controls ...................................................... 200

Printer control panel ................................................................................ 202

Position of control mark sensor .............................................................. 204

Paper handling ........................................................................................ 206

Printer accessories ................................................................................. 210

Roller holders ..................................................................................... 210

Basic settings .......................................................................................... 211

Contents

VI CINEO C1522 - Operating Manual 01750288185 A

Selecting the roller holder .................................................................. 211

Setting the paper-low sensor ............................................................. 212

Positioning the control mark sensor ................................................... 214

Changing the position of the control mark sensor between the

thermal print side and the rear ...................................................... 215

Paper-low sensor / paper-out sensor ...................................................... 218

Paper-low sensor ............................................................................... 218

Paper out sensor ................................................................................ 218

Replacing the paper roll .......................................................................... 219

Removing the paper roll ..................................................................... 219

Inserting the paper roll ....................................................................... 221

Blinking diagram of ERROR-LED ........................................................... 228

Malfunctions ............................................................................................ 230

Paper jam ........................................................................................... 230

Removing scraps of paper from the paper guide ......................... 230

Removing scraps of paper from the presenter ............................. 232

Removing scraps of paper in the paper cutter ................................... 236

Control mark recognition error ........................................................... 240

Temperature error thermal print head ................................................ 241

Cleaning the sensors ......................................................................... 242

Other problems .................................................................................. 244

Consumables .......................................................................................... 245

Paper products ................................................................................... 245

Paper specifications ........................................................................... 245

Receipt roll dimensions ...................................................................... 246

Control mark print .............................................................................. 246

Control mark dimensions .............................................................. 247

Preprinted receipts ............................................................................. 249

PayCheck Printer .................................................................................. 251

Functional components and controls ...................................................... 252

Paper change .......................................................................................... 254

Test printout ............................................................................................ 255

Malfunctions ............................................................................................ 256

Fault messages .................................................................................. 256

Print problems .................................................................................... 257

Technical data ......................................................................................... 258

General information ........................................................................... 258

Paper specifications ........................................................................... 258

Single banknote validator .................................................................... 259

Functional components and controls ...................................................... 260

Contents

01750288185 A CINEO C1522 - Operating Manual VII

Validator unit ........................................................................................... 261

Cash boxes ............................................................................................. 263

Removing / inserting the cash box .......................................................... 265

Removing / inserting the cash box for 500 / 900 banknotes.............. 265

Removing / inserting the cash box for 1200 banknotes..................... 267

Opening / closing the cash box ............................................................... 268

Emptying the cash box............................................................................ 269

Description of the banknote route ........................................................... 270

Display LEDs .......................................................................................... 271

Optical signals......................................................................................... 272

General information ........................................................................... 272

Malfunction ........................................................................................ 273

Reject indicators ................................................................................ 274

Malfunctions ............................................................................................ 277

Clearing a banknote jam .................................................................... 281

Banknote jam in the validator unit ................................................ 281

Note jam at transition to the cash box .......................................... 282

Cleaning and maintenance ..................................................................... 283

Cleaning card ..................................................................................... 284

Validator unit ...................................................................................... 285

Lower area of the single banknote validator ...................................... 287

Approved cleaning utilities ...................................................................... 289

Note specification ................................................................................... 289

2D barcode reader ED40 ...................................................................... 291

Malfunctions ............................................................................................ 294

Technical Data ........................................................................................ 295

Electrical characteristics .................................................................... 295

Optical characteristics ....................................................................... 295

Light source for the image sensor ................................................ 295

Projection (DOE) .......................................................................... 295

Image sensor ................................................................................ 296

Physical characteristics ..................................................................... 296

Ambient conditions ............................................................................ 296

Safety standards ................................................................................ 296

Decoding ............................................................................................ 297

Contactless card reader EMV/NFC ...................................................... 299

Controls................................................................................................... 300

RF interference ....................................................................................... 300

ID card system ........................................................................................ 301

Troubleshooting ...................................................................................... 302

Contents

VIII CINEO C1522 - Operating Manual 01750288185 A

UPS Rackmodel Eaton 5P .................................................................... 303

Overview of versions ............................................................................... 304

Important Safety Precautions ............................................................. 304

Controls ................................................................................................... 305

Front View .......................................................................................... 305

Rear view (120 V version) .................................................................. 306

Rear view (240 V version) .................................................................. 308

Display ............................................................................................... 310

Navigation elements .......................................................................... 311

Initial start-up ........................................................................................... 312

Switching On ........................................................................................... 313

In normal operation ............................................................................ 313

In battery operation ............................................................................ 314

Switching Off ........................................................................................... 315

Changing to battery operation ................................................................. 316

Indications/Troubleshooting .................................................................... 317

Description of the status indicators .................................................... 317

Malfunctions ....................................................................................... 318

Removing / installing the battery ............................................................. 320

Dismantling ........................................................................................ 321

Installation .......................................................................................... 322

Technical data ......................................................................................... 323

Relay Panel for External Features USB .............................................. 325

Technical data ......................................................................................... 326

Description of connectors .................................................................. 326

Terminal diagram ............................................................................... 328

Sample connection of customer feedback ......................................... 328

Malfunctions .......................................................................................... 329

General information................................................................................. 329

Malfunctions of the safe .......................................................................... 329

Cleaning, Service and Maintenance .................................................... 331

Cleaning the housing .............................................................................. 331

Cleaning the LCD monitor ....................................................................... 332

Appendix ................................................................................................ 333

Technical Data ........................................................................................ 333

General installation conditions ........................................................... 333

Electrical characteristics of the supply network ............................ 333

Contents

01750288185 A CINEO C1522 - Operating Manual IX

Device conditions .................................................................... 334

Installation specifications .............................................................. 335

Environmental Conditions ....................................................... 336

Consumables .......................................................................................... 338

Orders ................................................................................................ 338

Loading aid ........................................................................................ 338

Emergency set Inking ........................................................................ 339

Approved cleaning materials .................................................................. 340

Orders ................................................................................................ 340

Notes on using cleaning materials ..................................................... 340

General-purpose cleaning materials .................................................. 341

Cleaning material for special components ......................................... 341

Compliance with Standards and Approvals ............................................ 342

Standards met ................................................................................... 342

Conformity ......................................................................................... 342

Notes concerning radio interference suppression and electrical

safety ................................................................................................. 343

Certification for data transmission ..................................................... 343

FCC rules and Canadian Standard ICES - 003 ................................. 343

UL 291, Level 1 (security Container) ................................................. 343

Environmental protection ........................................................................ 344

Environmentally and recycling-friendly product development ............ 344

Saving energy .................................................................................... 344

Disposing of used consumables ........................................................ 344

Labels on plastic case parts .............................................................. 344

Returning, recycling and disposing of used units and

consumables ..................................................................................... 345

Contents

X CINEO C1522 - Operating Manual 01750288185 A

01750288185 A CINEO C1522 - Operating Manual XI

Abbreviations

A

AC Alternating Current

B

BSMI Bureau of Standards,

Metrology and Inspection

C

CCMS Cash Cycle Management

Solutions

CDRH Center for Devices and

Radiological Health

CE Communauté Européenne

(European Community)

Declaration of Conformity

CFR Code of Federal

Regulation

CL Clutch

CL Electromagnetic Clutch

CMD-V4 Cash Media

Dispenser Version 4

CMD-V5 Cash Media

dispenser version 5

CNS Chinese National

Standards

CSA Canadian Standards

Association

CSA Canadian Standards

Association (Kanadische

Normenvereinigung)

D

DC Direct Current

DCM Direct Current Motor

DDU Double Note Detection

Unit

DIN German Institute for

Standardization

DIP Dual-in-line package

DOE Diffractive Optical Element

DPS Digital Photosensor

DT Data Transmission

E

EC European Community

EEPROM Electrical

Erasable Programmable

Read Only Memory

EMA Intruder alarm system

EN Europäische Norm

EN European standard

F

FCC Federal Communications

Commission

G

GmbH Limited liability company

I

ICES Interference-Causing

Equipment Standards

Abbreviations

XII CINEO C1522 - Operating Manual 01750288185 A

ICES Interference Causing

Equipment Standards

ICES Interference-Causing

Equipment Standards

IEC International

Electrotechnical

Commission

IEC International

Electrotechnical

Commission

(Internationale

elektrotechnische

Kommission)

IP International Protection

ISO International Organization

for Standardization

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

M

MA Magnet

P

PC Personal Computer

(system unit of the device)

PCS Print Contrast Sensitivity

PE Paper out sensor

PS Photosensor

PSD Photosensor Dispense

(sensor for dispensing

process)

PSE Photosensor Empty

(cassette empty sensor)

R

RL Rearload

RoHS Restriction of certain

Hazardous Substances

(directive for the limitation

of the use of certain

hazardous substances in

electrical and electronic

devices)

RSI Remote Status Indicator

S

SAT Stacker and output

transport

SELV Safety Extra-Low Voltage

SM Stepper Motor

SNR Serial number recognition

SOP Service and Operating

Program

ST Connector

SW Switch

T

TN network Power supply

network according to EN

60950

TP Thermal Printer

U

UL Underwriters Laboratories

Inc.

Abbreviations

01750288185 A CINEO C1522 - Operating Manual XIII

UPS Uninterruptible Power

Supply

USB Universal Serial Bus

Z

ZKS Number combination lock

Abbreviations

XIV CINEO C1522 - Operating Manual 01750288185 A

01750288185 A CINEO C1522 - Operating Manual 1

Introduction

These operating instructions provide all of the information required for

problem-free operation of the CINEO C1522.

After you have studied the operating instructions, you will be able to:

 replace consumables,

 empty and replenish cassettes with banknotes,

 operate the device properly.

Symbols used in this manual

 Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in

this document.

 Paragraphs following this symbol are actions to be performed in the order

in which they are specified.

Text following this symbol should be given special attention in order to

avoid damage and injury.

i

This symbol identifies paragraphs which contain general notes to

facilitate use of the device and help avoid operating errors.

Symbols used in this manual Introduction

2 CINEO C1522 - Operating Manual 01750288185 A

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