Diebold Nixdorf DN Series EASY eXpress Operating instructions

DN Series™ EASY S2

Operator Manual

01750345521 F

Public

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Table-1: Document history

Part number Date Remarks

01750345521 F 09/2021 Newly added:

• P1200 printer

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Table of contents

1 Introduction ................................................................................................................................ 1-1

1.1 Section-specific Warning Notes .........................................................................................1-2

1.2 Symbols used in this manual ............................................................................................1-2

1.3 Signs, markings and symbols ............................................................................................1-3

1.4 Warranty.............................................................................................................................1-4

2 Safety .......................................................................................................................................... 2-1

2.1 General safety precautions for the system.........................................................................2-1

3 Description ................................................................................................................................. 3-1

3.1 ID plates and serial numbers .............................................................................................3-1

3.2 System Overview ...............................................................................................................3-3

3.2.1 DN Series™ EASY S21 ..................................................................................... 3-3

3.2.2 DN Series™ EASY S22 ...................................................................................... 3-8

3.3 Overview of security scales (configured on the right-hand side)........................................3-16

3.4 LED displays and pictographs............................................................................................3-17

3.4.1 DN Series™ EASY S21 ..................................................................................... 3-17

3.4.2 DN Series™ EASY S22 ...................................................................................... 3-18

3.5 Technical data....................................................................................................................3-20

3.5.1 Electrical characteristics...................................................................................... 3-20

3.5.2 Installation specifications .................................................................................... 3-20

4 Operation .................................................................................................................................... 4-1

4.1 Opening/closing the doors .................................................................................................4-1

4.2 Switching the system on/off ...............................................................................................4-2

4.3 Pulling out/pushing in components ....................................................................................4-3

4.3.1 Pulling out/pushing in the iCASH 40 ................................................................... 4-3

4.3.2 Pulling out/pushing in the iCASH 45 ................................................................... 4-4

4.3.3 Pulling out/pushing in the iCASH 60 ................................................................... 4-5

4.3.4 Pulling out/pushing in the iCASH 65 ................................................................... 4-6

4.4 Opening/closing the coupon box........................................................................................4-7

4.5 Opening/closing the coin box .............................................................................................4-9

5 Components ............................................................................................................................... 5-1

5.1 iCASH 40 ...........................................................................................................................5-1

5.1.1 Safety precautions .............................................................................................. 5-1

5.1.2 Description .......................................................................................................... 5-2

5.1.3 Operation ............................................................................................................ 5-8

5.1.4 Cleaning.............................................................................................................. 5-14

5.1.5 Troubleshooting .................................................................................................. 5-21

5.2 iCASH 45 ...........................................................................................................................5-45

5.2.1 Safety precautions .............................................................................................. 5-45

5.2.2 Description .......................................................................................................... 5-46

5.2.3 Optimum coin quantity ........................................................................................ 5-49

5.2.4 Opening the coin feeder...................................................................................... 5-51

5.2.5 Cleaning.............................................................................................................. 5-52

5.2.6 Troubleshooting .................................................................................................. 5-54

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5.3 iCASH 60 ...........................................................................................................................5-61

5.3.1 Safety Precautions.............................................................................................. 5-61

5.3.2 Description .......................................................................................................... 5-62

5.3.3 Operation ............................................................................................................ 5-77

5.3.4 Cleaning.............................................................................................................. 5-103

5.3.5 Troubleshoot system........................................................................................... 5-115

5.4 iCASH 65 ...........................................................................................................................5-157

5.4.1 Safety.................................................................................................................. 5-157

5.4.2 Description .......................................................................................................... 5-158

5.4.3 Operation ............................................................................................................ 5-166

5.4.4 Cleaning.............................................................................................................. 5-183

5.4.5 Troubleshooting .................................................................................................. 5-189

5.4.6 Maintenance ....................................................................................................... 5-199

5.5 Receipt printer P1200 ........................................................................................................5-201

5.5.1 Description .......................................................................................................... 5-201

5.5.2 Replacing the paper roll ...................................................................................... 5-205

5.5.3 Specifications...................................................................................................... 5-210

5.5.4 Troubleshooting .................................................................................................. 5-213

5.6 Receipt printer TH250 ........................................................................................................5-220

5.6.1 Changing paper rolls........................................................................................... 5-220

5.6.2 Testing the receipt printer ................................................................................... 5-224

5.6.3 Troubleshooting .................................................................................................. 5-225

5.6.4 Paper specifications............................................................................................ 5-230

5.6.5 Orders ................................................................................................................. 5-232

6 Troubleshoot system................................................................................................................. 6-1

6.1 LED status display .............................................................................................................6-1

7 Cleaning...................................................................................................................................... 7-1

7.1 Cleaning instructions..........................................................................................................7-1

7.2 Approved cleaning agents..................................................................................................7-1

7.3 Orders ................................................................................................................................7-1

7.4 Cleaning the scanner tray ..................................................................................................7-2

8 Disposal ...................................................................................................................................... 8-1

9 Appendix..................................................................................................................................... 9-1

9.1 Environmental Protection ...................................................................................................9-1

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List of figures

Figure 3-1 ID plate with S/N serial number..............................................................................3-1

Figure 3-2 ID plate position......................................................................................................3-1

Figure 3-3 Additional type plate with ID no..............................................................................3-2

Figure 3-4 Position of the additional type plate .......................................................................3-2

Figure 3-5 Gesamtansicht DN Series™ EASY S21 mit Sicherheitswaage .............................3-3

Figure 3-6 System versions DN Series™ EASY S21..............................................................3-4

Figure 3-7 DN Series™ EASY S21 overall view internal.........................................................3-5

Figure 3-8 DN Series™ EASY S21 overall view door .............................................................3-6

Figure 3-9 DN Series™ EASY S21 with camera module ........................................................3-7

Figure 3-10 Overall view of the DN Series ™ EASY S22 with security scale............................3-8

Figure 3-11 Overall view of the DN Series ™ EASY S22 without security scale.......................3-9

Figure 3-12 Overall view of DN Series ™ EASY S22 Non-Cash ..............................................3-10

Figure 3-13 System versions DN Series™ EASY S22..............................................................3-11

Figure 3-14 DN Series™ EASY S22 with iCASH 40 / iCASH 45 ..............................................3-12

Figure 3-15 DN Series™ EASY S22 with iCASH 60 / iCASH 65 ..............................................3-13

Figure 3-16 DN Series ™ EASY S22 system components .......................................................3-14

Figure 3-17 DN Series™ EASY S22 camera module................................................................3-15

Figure 3-18 Overview of security scales....................................................................................3-16

Figure 3-19 DN Series™ ProCard pictographs .........................................................................3-17

Figure 3-20 LED display ............................................................................................................3-18

Figure 3-21 Pictographs ............................................................................................................3-19

Figure 4-1 Unlocking the system .............................................................................................4-1

Figure 4-2 Locking the system.................................................................................................4-1

Figure 4-3 Switching on the system.........................................................................................4-2

Figure 4-4 Switching off the system.........................................................................................4-2

Figure 4-5 Pulling out the note module....................................................................................4-3

Figure 4-6 Pushing in the note module....................................................................................4-3

Figure 4-7 Pulling out the coin module ....................................................................................4-4

Figure 4-8 Pushing in the coin module ....................................................................................4-4

Figure 4-9 Pulling out the iCASH 60........................................................................................4-5

Figure 4-10 Pushing in iCASH 60..............................................................................................4-5

Figure 4-11 Pulling out the iCASH 65........................................................................................4-6

Figure 4-12 Pushing in the iCASH 65........................................................................................4-6

Figure 4-13 Opening the coupon box ........................................................................................4-7

Figure 4-14 Removing coupons.................................................................................................4-7

Figure 4-15 Closing the coupon box..........................................................................................4-8

Figure 4-16 Opening the coin box .............................................................................................4-9

Figure 4-17 Unlocking the coin box ...........................................................................................4-9

Figure 4-18 Removing the cover of the coin box.......................................................................4-10

Figure 4-19 Removing coins......................................................................................................4-10

Figure 4-20 Closing the cover of the coin box ...........................................................................4-11

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Figure 4-21 Locking the coin box...............................................................................................4-11

Figure 4-22 Pushing in the coin box ..........................................................................................4-12

Figure 5-1 Front view...............................................................................................................5-2

Figure 5-2 Detailed view of the head module ..........................................................................5-3

Figure 5-3 Front view of the cash recycling system ................................................................5-4

Figure 5-4 Cash recycling system - Bottom view.....................................................................5-5

Figure 5-5 Front view of the cash box .....................................................................................5-6

Figure 5-6 Rear view of the cash box......................................................................................5-7

Figure 5-7 Pulling out the iCASH 40........................................................................................5-8

Figure 5-8 Opening the head module......................................................................................5-9

Figure 5-9 Closing the head module........................................................................................5-10

Figure 5-10 Unlocking the recycler ............................................................................................5-11

Figure 5-11 Removing the cash recycling system.....................................................................5-11

Figure 5-12 Inserting the cash recycling system .......................................................................5-12

Figure 5-13 Removing the cash cassette ..................................................................................5-13

Figure 5-14 Inserting the cash cassette.....................................................................................5-13

Figure 5-15 Cleaning belts and rollers.......................................................................................5-14

Figure 5-16 Opening the head module......................................................................................5-15

Figure 5-17 Cleaning the sensors..............................................................................................5-15

Figure 5-18 Cleaning the rollers ................................................................................................5-15

Figure 5-19 Cleaning the sensors..............................................................................................5-16

Figure 5-20 Cleaning the rollers ................................................................................................5-17

Figure 5-21 Cleaning the sensors..............................................................................................5-18

Figure 5-22 Cleaning the transport belts ...................................................................................5-19

Figure 5-23 Cleaning the sensors and rollers in the cash recycling system..............................5-20

Figure 5-24 Cleaning the cash recycling system with compressed air......................................5-20

Figure 5-25 Eliminating note jam in upper unit ..........................................................................5-21

Figure 5-26 Removing jammed notes........................................................................................5-22

Figure 5-27 Eliminating a note jam in the cash recycling system..............................................5-23

Figure 5-28 Opening the transport module................................................................................5-23

Figure 5-29 Remove the banknotes underneath the transport module .....................................5-24

Figure 5-30 Eliminating a note jam in the cash cassette ...........................................................5-25

Figure 5-31 Error Codes System ...............................................................................................5-38

Figure 5-32 Error Codes for Recycler........................................................................................5-40

Figure 5-33 Error Codes for Transport ......................................................................................5-42

Figure 5-34 Overall view - iCASH 45.........................................................................................5-46

Figure 5-35 Detailed view - iCASH 45 closed............................................................................5-47

Figure 5-36 Detailed view - iCASH 45 with open coin feeder....................................................5-48

Figure 5-37 Pulling the coin feeder forwards.............................................................................5-51

Figure 5-38 Swinging open the coin feeder...............................................................................5-51

Figure 5-39 Cleaning the coin feeder ........................................................................................5-52

Figure 5-40 iCASH 45 status LED.............................................................................................5-54

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Figure 5-41 Flowchart for fault diagnosis...................................................................................5-57

Figure 5-42 Coin jam in the coin feeder.....................................................................................5-58

Figure 5-43 Pressing the rear latching mechanism ...................................................................5-59

Figure 5-44 Removing coins from the hopper ...........................................................................5-59

Figure 5-45 Sliding the coin feeder onto the hopper .................................................................5-60

Figure 5-46 Overall view............................................................................................................5-62

Figure 5-47 Rear view ...............................................................................................................5-63

Figure 5-48 iCASH 60 versions .................................................................................................5-64

Figure 5-49 Head module 1.......................................................................................................5-65

Figure 5-50 Head module 2.......................................................................................................5-66

Figure 5-51 Escrow with bundler ...............................................................................................5-67

Figure 5-52 Retract box.............................................................................................................5-68

Figure 5-53 Loader box closed..................................................................................................5-69

Figure 5-54 Loader box open ....................................................................................................5-70

Figure 5-55 Banknote guide ......................................................................................................5-71

Figure 5-56 Dual reel storage....................................................................................................5-72

Figure 5-57 Cash box ................................................................................................................5-73

Figure 5-58 Connectors.............................................................................................................5-74

Figure 5-59 LED overview .........................................................................................................5-75

Figure 5-60 Pulling out the iCASH 60........................................................................................5-77

Figure 5-61 Pushing in iCASH 60..............................................................................................5-77

Figure 5-62 Opening the note dispensing flap...........................................................................5-78

Figure 5-63 Closing the note dispensing flap ............................................................................5-78

Figure 5-64 Opening the centering unit flap ..............................................................................5-79

Figure 5-65 Closing the centering unit flap................................................................................5-79

Figure 5-66 Opening the transport validator..............................................................................5-80

Figure 5-67 Closing the transport validator................................................................................5-80

Figure 5-68 Opening the validator .............................................................................................5-81

Figure 5-69 Closing the validator...............................................................................................5-81

Figure 5-70 Unlocking the escrow with bundler.........................................................................5-82

Figure 5-71 Avoiding property damage to the escrow...............................................................5-82

Figure 5-72 Removing the escrow with bundler ........................................................................5-83

Figure 5-73 Inserting the escrow with bundler...........................................................................5-83

Figure 5-74 Locking escrow with bundler ..................................................................................5-84

Figure 5-75 Opening the retract box..........................................................................................5-85

Figure 5-76 Removing the retract box .......................................................................................5-85

Figure 5-77 Inserting the retract box..........................................................................................5-86

Figure 5-78 Completing the retract box .....................................................................................5-86

Figure 5-79 Lock retract box into position..................................................................................5-87

Figure 5-80 Unlocking the loader box........................................................................................5-88

Figure 5-81 Removing the loader box .......................................................................................5-88

Figure 5-82 Inserting the loader box..........................................................................................5-89

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Figure 5-83 Locking the loader box ...........................................................................................5-89

Figure 5-84 Locking the loader box into position.......................................................................5-90

Figure 5-85 Setting the banknote guide 1 .................................................................................5-91

Figure 5-86 Setting the banknote guide 2 .................................................................................5-91

Figure 5-87 Setting the banknote guide 3 .................................................................................5-92

Figure 5-88 Setting the banknote guide 4 .................................................................................5-92

Figure 5-89 Unlocking the loader box........................................................................................5-94

Figure 5-90 Unlocking the loader transport ...............................................................................5-94

Figure 5-91 Refilling banknotes.................................................................................................5-95

Figure 5-92 Refilling banknotes.................................................................................................5-95

Figure 5-93 Unlocking the dual reel storage..............................................................................5-96

Figure 5-94 Avoiding property damage to the dual reel storage ...............................................5-96

Figure 5-95 Removing the dual reel storage .............................................................................5-97

Figure 5-96 Inserting the dual reel storage................................................................................5-97

Figure 5-97 Locking the dual reel storage .................................................................................5-98

Figure 5-98 Snapping the dual reel storage into place..............................................................5-98

Figure 5-99 Unlocking the cashbox ...........................................................................................5-99

Figure 5-100 Removing the cash box..........................................................................................5-99

Figure 5-101 Inserting the cash box ............................................................................................5-100

Figure 5-102 Locking the cash box..............................................................................................5-100

Figure 5-103 Locking the cashbox into position ..........................................................................5-101

Figure 5-104 Opening the transport reel storage.........................................................................5-102

Figure 5-105 Shutting the transport reel storage.........................................................................5-102

Figure 5-106 Cleaning the sensors in the note dispenser ...........................................................5-104

Figure 5-107 Cleaning the rollers in the note dispenser..............................................................5-104

Figure 5-108 Cleaning the sensors in the centering unit .............................................................5-105

Figure 5-109 Cleaning the rollers and transport belts in the centering unit .................................5-105

Figure 5-110 Cleaning the sensors in the transport validator......................................................5-106

Figure 5-111 Cleaning the transport belt in the transport validator .............................................5-106

Figure 5-112 Cleaning the sensors in the validator .....................................................................5-107

Figure 5-113 Cleaning the rollers in the validator........................................................................5-107

Figure 5-114 Cleaning the sensors in the escrow 1 ....................................................................5-108

Figure 5-115 Cleaning the sensors in the escrow 2 ....................................................................5-108

Figure 5-116 Cleaning the conveyor belts in the escrow.............................................................5-109

Figure 5-117 Cleaning the sensor in the retract box....................................................................5-110

Figure 5-118 Cleaning the outside sensors on the loader box ....................................................5-111

Figure 5-119 Cleaning the sensors in the loader box..................................................................5-111

Figure 5-120 Cleaning the rollers in the loader box.....................................................................5-112

Figure 5-121 Cleaning the sensors in the dual reel storage........................................................5-113

Figure 5-122 Cleaning the transport belt in the dual reel storage ...............................................5-113

Figure 5-123 Cleaning the sensors in the transport dual reel storage.........................................5-114

Figure 5-124 Cleaning the transport belt in the transport dual reel storage ................................5-114

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Figure 5-125 Clearing jams in the note dispensing 1 ..................................................................5-115

Figure 5-126 Clearing jams in the note dispensing 2 ..................................................................5-115

Figure 5-127 Clearing a jam in the centering unit 1.....................................................................5-117

Figure 5-128 Clearing a jam in the centering unit 2.....................................................................5-117

Figure 5-129 Clearing a note jam in the transport validator 1 .....................................................5-118

Figure 5-130 Clearing a note jam in the transport validator 2 .....................................................5-118

Figure 5-131 Clearing a note jam in the validator 1.....................................................................5-119

Figure 5-132 Clearing a note jam in the validator 2.....................................................................5-119

Figure 5-133 Clearing a note jam in the escrow..........................................................................5-120

Figure 5-134 Clearing a note jam in the escrow 1.......................................................................5-120

Figure 5-135 Clearing a note jam in the escrow 2.......................................................................5-121

Figure 5-136 Clearing a note jam in the escrow 3.......................................................................5-121

Figure 5-137 Clearing a note jam in the escrow 4.......................................................................5-122

Figure 5-138 Clearing a note jam in the escrow 5.......................................................................5-122

Figure 5-139 Clearing a note jam in the escrow 6.......................................................................5-123

Figure 5-140 Clearing a note jam in the escrow 8.......................................................................5-123

Figure 5-141 Escrow banknote jam 9..........................................................................................5-124

Figure 5-142 Clearing a note jam in the escrow 10.....................................................................5-124

Figure 5-143 Clearing a note jam in the retract box 1 .................................................................5-125

Figure 5-144 Clearing a note jam in the retract box 2 .................................................................5-125

Figure 5-145 Clearing a note jam in the retract box 3 .................................................................5-126

Figure 5-146 Clearing a note jam in the retract box 4 .................................................................5-126

Figure 5-147 Clearing a note jam in the loader box 1 .................................................................5-127

Figure 5-148 Unlocking the loader transport ...............................................................................5-127

Figure 5-149 Clearing a note jam in the loader box 2 .................................................................5-128

Figure 5-150 Clearing a note jam in the loader box 3 .................................................................5-128

Figure 5-151 Clearing a note jam in the loader box 4 .................................................................5-129

Figure 5-152 Clearing a note jam in the loader box 5 .................................................................5-129

Figure 5-153 Clearing a note jam in the dual reel storage 1 .......................................................5-130

Figure 5-154 Clearing a note jam in the dual reel storage 2 .......................................................5-130

Figure 5-155 Clearing a note jam in the dual reel storage 3 .......................................................5-131

Figure 5-156 Clearing a note jam in the dual reel storage 4 .......................................................5-131

Figure 5-157 Clearing a note jam in the dual reel storage 5 .......................................................5-132

Figure 5-158 Clearing a note jam in the dual reel storage 6 .......................................................5-132

Figure 5-159 Clearing a note jam in the dual reel storage 7 .......................................................5-133

Figure 5-160 Clearing a note jam in the dual reel storage 8 .......................................................5-133

Figure 5-161 Clearing a note jam in the dual reel storage 9 .......................................................5-134

Figure 5-162 Clearing a note jam in the cash box 1....................................................................5-135

Figure 5-163 Clearing a note jam in the cash box 2....................................................................5-135

Figure 5-164 Clearing a note jam in the cash box 3....................................................................5-136

Figure 5-165 Clearing a note jam in the cash box 4....................................................................5-136

Figure 5-166 Clearing a note jam in the cash box 5....................................................................5-137

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Figure 5-167 Clearing a note jam in the cash box 6....................................................................5-137

Figure 5-168 Eliminating a note jam in the transport reel storage...............................................5-138

Figure 5-169 Overview of error codes .........................................................................................5-141

Figure 5-170 Overview of warning codes ....................................................................................5-155

Figure 5-171 iCASH 65 - Overall view.........................................................................................5-158

Figure 5-172 iCASH 65 - Overall view from the front ..................................................................5-160

Figure 5-173 iCASH 65 - Overall view, right-hand side...............................................................5-161

Figure 5-174 iCASH 65 - Front view, left-hand side ....................................................................5-162

Figure 5-175 iCASH 65 - Hopper position ...................................................................................5-163

Figure 5-176 ICASH 65 - Top cover open ...................................................................................5-164

Figure 5-177 iCASH 65 connections ...........................................................................................5-165

Figure 5-178 Switching on iCASH 65 ..........................................................................................5-166

Figure 5-179 Switching off iCASH 65 ..........................................................................................5-166

Figure 5-180 Pulling out iCASH 65..............................................................................................5-167

Figure 5-181 Pushing in iCASH 65..............................................................................................5-168

Figure 5-182 Opening the top cover of the iCASH 65 .................................................................5-169

Figure 5-183 Closing the top cover of the iCASH 65...................................................................5-170

Figure 5-184 iCASH 65 - Unlocking and opening the coin checker ............................................5-171

Figure 5-185 iCASH 65 - Closing and locking the coin checker..................................................5-171

Figure 5-186 iCASH 65 - Opening the sorting unit ......................................................................5-172

Figure 5-187 iCASH 65 - Closing the sorting unit........................................................................5-172

Figure 5-188 iCASH 65 - Removing the coin box........................................................................5-173

Figure 5-189 iCASH 65 - Emptying the coin box.........................................................................5-173

Figure 5-190 iCASH 65 - Inserting the coin box ..........................................................................5-174

Figure 5-191 iCASH 65 - Unlocking the hopper cover.................................................................5-175

Figure 5-192 iCASH 65 - Removing the hopper cover ................................................................5-175

Figure 5-193 iCASH 65 - Inserting the hopper cover...................................................................5-176

Figure 5-194 iCASH 65 - Sliding the hopper cover shut..............................................................5-176

Figure 5-195 iCASH 65 - Locking the hopper cover....................................................................5-177

Figure 5-196 iCASH 65 - Unlocking and removing a hopper.......................................................5-178

Figure 5-197 iCASH 65 - Emptying a hopper ..............................................................................5-179

Figure 5-198 iCASH 65 - Inserting a hopper ...............................................................................5-179

Figure 5-199 iCASH 65 - Checking the coding of the hopper .....................................................5-180

Figure 5-200 iCASH 65 - Removing and emptying the overflow box ..........................................5-181

Figure 5-201 iCASH 65 - Inserting the overflow box ...................................................................5-181

Figure 5-202 iCASH 65 - Opening the side cover .......................................................................5-182

Figure 5-203 iCASH 65 - Closing the side covers .......................................................................5-182

Figure 5-204 iCASH 65 - Cleaning the sensors of the coin box ..................................................5-186

Figure 5-205 iCASH 65 - Cleaning the sensors of the sorting unit 1...........................................5-187

Figure 5-206 iCASH 65 - Cleaning the sensors of the sorting unit 2...........................................5-188

Figure 5-207 Checking the coin funnel........................................................................................5-189

Figure 5-208 iCASH 65 - Opening the top coin cover and checking the coin area .....................5-190

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Figure 5-209 iCASH 65 - Closing the top coin cover...................................................................5-190

Figure 5-210 iCASH 65 - Eliminating a coin jam in the top cover................................................5-191

Figure 5-211 iCASH 65 - Clearing a coin jam in the coin checker...............................................5-192

Figure 5-212 iCASH 65 - Clearing a coin jam at the rear of the coin checker.............................5-192

Figure 5-213 iCASH 65 - Eliminating a coin jam in the sorting unit.............................................5-193

Figure 5-214 iCASH 65 - Eliminating a coin jam in the coin transport path.................................5-193

Figure 5-215 Replenishing iCASH 65 via coin funnel..................................................................5-200

Figure 5-216 Overall view of P1200 printer .................................................................................5-201

Figure 5-217 LED and feed key...................................................................................................5-202

Figure 5-218 ON/OFF switch.......................................................................................................5-203

Figure 5-219 Connections ...........................................................................................................5-204

Figure 5-220 Hot thermal array....................................................................................................5-206

Figure 5-221 Armed cutting edge ................................................................................................5-206

Figure 5-222 Pulling the unlocking lever......................................................................................5-207

Figure 5-223 Opening the lower printer cover .............................................................................5-207

Figure 5-224 Inserting the paper roll............................................................................................5-208

Figure 5-225 Pulling the document forwards...............................................................................5-208

Figure 5-226 Checking the paper guide ......................................................................................5-209

Figure 5-227 Printer cuts automatically .......................................................................................5-209

Figure 5-228 Paper specifications ...............................................................................................5-210

Figure 5-229 Clearing a paper jam 1...........................................................................................5-213

Figure 5-230 Clearing a paper jam 2...........................................................................................5-213

Figure 5-231 Cutter is jammed ....................................................................................................5-214

Figure 5-232 Opening the upper printer cover completely ..........................................................5-214

Figure 5-233 Removing jammed paper .......................................................................................5-215

Figure 5-234 Closing the lower printer cover...............................................................................5-215

Figure 5-235 Closing the printer cover ........................................................................................5-216

Figure 5-236 Overall view of the receipt printer...........................................................................5-220

Figure 5-237 Receipt printer – Opening the top cover.................................................................5-221

Figure 5-238 Inserting the paper roll............................................................................................5-221

Figure 5-239 Closing the cover....................................................................................................5-222

Figure 5-240 Tearing off paper....................................................................................................5-222

Figure 5-241 Testing the receipt printer.......................................................................................5-224

Figure 7-1 Flipping up the display............................................................................................7-2

Figure 7-2 Removing the cover ...............................................................................................7-2

Figure 7-3 Removing the scanner ...........................................................................................7-3

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Table of contents

List of tables

Table -1 Document history ...................................................................................................-iii

Table 1-1 Product names .......................................................................................................1-1

Table 1-2 Warning signs used................................................................................................1-3

Table 1-3 Mandatory Signs Used...........................................................................................1-3

Table 3-1 Installation specifications........................................................................................3-20

Table 5-1 General Fault Conditions........................................................................................5-27

Table 5-2 Communication Fault Conditions ...........................................................................5-29

Table 5-3 Standard LED Error Codes ....................................................................................5-30

Table 5-4 LED Flash Reject Error Codes For Banknotes.......................................................5-35

Table 5-5 Error Codes System ...............................................................................................5-38

Table 5-6 Error Codes for Recycler........................................................................................5-39

Table 5-7 Error Codes for Recycler........................................................................................5-40

Table 5-8 Error Codes for Transport ......................................................................................5-42

Table 5-9 Coin quantities........................................................................................................5-49

Table 5-10 Flashing codes of the iCASH 45 status LED..........................................................5-55

Table 5-11 LED flashing codes in the event of an error ...........................................................5-56

Table 5-12 Width and length settings, loader box ....................................................................5-93

Table 5-13 EURO banknotes ...................................................................................................5-93

Table 5-14 USD banknotes ......................................................................................................5-93

Table 5-15 LED flashing codes ................................................................................................5-139

Table 5-16 Error codes.............................................................................................................5-141

Table 5-17 Warning Codes.......................................................................................................5-156

Table 5-18 iCASH 65 - Technical data .....................................................................................5-159

Table 5-19 Cleaning the coin paths..........................................................................................5-184

Table 5-20 Cleaning the housing..............................................................................................5-185

Table 5-21 iCASH 65 LEDs......................................................................................................5-194

Table 5-22 LED codes..............................................................................................................5-195

Table 5-23 External LED codes................................................................................................5-195

Table 5-24 LED codes during dispensing transactions ............................................................5-197

Table 5-25 LED codes when depositing coins .........................................................................5-197

Table 5-26 Paper specifications ...............................................................................................5-211

Table 5-27 P1200 specifications ..............................................................................................5-212

Table 5-28 Printer tone and green LED....................................................................................5-225

Table 5-29 Printing malfunctions ..............................................................................................5-227

Table 5-30 Printer does not function ........................................................................................5-229

Table 6-1 LED status display, retail control box .....................................................................6-1

Table 6-2 LED status display, proximity sensor .....................................................................6-1

Table 7-1 Approved cleaning agents......................................................................................7-1

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1

1 Introduction

These Operator Manual provide all of the information required for problem-free operation and mainte-

nance of the system. DN Series™ EASY S2 The system can be used as a self-service checkout solution

for faster customer transactions and shorter queues.

The DN Series™ EASY S2 is available in the following versions.

Table1-1: Product names

Product identifier Digit 1 product

line

Digit 2 model type Digit 3 coin

module

Digit 4 note

module

S = Self Checkout 2 = EASY Pro 1 = small

2 = medium

3 = large

0 = n/a

4 = iCASH 45

6 = iCASH 65

0 = n/a

4 = iCASH 40

6 = iCASH 60

The system can be individually configured with the configurator and expanded, for example, with the fol-

lowing elements:

• Short basket shelf

• Long basket shelf

• Narrow security scale

• Wide security scale

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Introduction

1.1

1.1 Section-specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided,

will result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not

avoided, could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided,

could result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

1.2

1.2 Symbols used in this manual

●Text following a bullet point represents an item in a list.

‚‘ Text in simple quotation marks relates to components/mounting parts which are in-

cluded in the delivery package.

Prerequisite that must be fulfilled before an action.

1.

2.

n.

Numbered instructions describe activities which must be carried out in the specified se-

quence

Intermediate result of an action.

Action successfully completed.

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Introduction

1.3

1.3 Signs, markings and symbols

The following designations can be used in this manual or on the system.

Table1-2: Warning signs used

Warning signs

General information

Warning signs

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table1-3: Mandatory Signs Used

Mandatory Signs

Wear

ear protection

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Observe

the manual

Prohibition signs

Climb

forbidden

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Introduction

1.4

1.4 Warranty

In principle, Diebold Nixdorf grants a warranty period of 12 months from the delivery date. This warranty

obligation covers all damage that occurs despite normal use of the product.

The following damage is not covered by the warranty:

• damage due to improper or insufficient maintenance,

• damage due to improper use of the product,

• damage due to unauthorized modification of the product or an inadequate location/environment.

For further information on the stipulation consult your contract. All parts of the product that are subject to

wear and tear are not covered by the warranty. Please refer to your contract documents for detailed

warranty agreements.

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2

2 Safety

2.1

2.1 General safety precautions for the system

The systems delivered by Diebold Nixdorf comply with the relevant safety regulations for data processing

equipment and information technology installations, including electrical office equipment in an office envi-

ronment.

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect

to the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in or-

der to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how

to carry out one or another of the procedures.

DANGER

Electrical voltage

The system incorporates live components. Risk of fatal injury from electrical shock!

lDisconnect the system completely from the supply voltage.

lTo completely disconnect the device from the supply voltage, pull the plug out of

the electrical socket installed by the building contractor.

NOTE

Sub-assemblies with ElectroStatic Discharge-sensitive components (EDS) sind

marked with this label.

If you open the device or handle sub-assemblies with EDS, the following must be noted:

lBefore you work with such components, you should discharge yourself, e.g. by

touching a grounded object.

lDevices and tools must be free of static charge.

lUnplug the power plug before you plug in, unplug or install EDS.

lTouch EDS only at the edges.

lDo not touch any connector pins or conductor paths on an EDS.

• The system may be repaired only by authorized specialist staff. Improper repairs will lead to the loss

of any liability claims.

• If this system is moved from a cold environment into its operating room, condensation may occur.

The system must be absolutely dry before being put into service; an acclimatization period of at least

two hours must therefore be noted.

01750345521 F

2-1

Safety

• Always lay supply lines and cables in a slip-proof and trip-free manner.

• Touch only the grips and buttons marked in green to move parts on the system or components.

• Replace the defective cable immediately.

• In emergencies (e.g. damaged housing or damaged power cable, ingress of fluid or foreign objects),

disconnect the device from the supply voltage using the disconnecting device of the fuse or by pulling

out the power plug.

• To disconnect the system completely from the supply voltage, use the disconnecting device of the fa-

cility installation.

• Please make sure that no objects (e.g. paper clips) are able to enter inside the system, as this may

result in electrical shocks or short circuits.

• Always keep the ventilation slot of the system free from obstruction to ensure proper air circulation

and to prevent overheating.

• No data cables may be plugged in or unplugged during storms.

• Protect the system against air flow, vibrations, dust, humidity and heat.

• The DN Series™ EASY S2 is the result of state-of-the-art technical innovation. Therefore, please en-

sure equally modern structural and technical ambient conditions to enable the DN Series™ EASY S2

to function properly and efficiently. This means that you need to connect the DN Series™ EASY S2

or any other IT system only to mains networks with separate protective conductors (PE).

This type of mains network is called a TN-S network. Do

not use PEN conductors! Please also note the recommendations of DIN VDE 0100 Part 540, Appen-

dix C2 and EN50174-2, Section 5.4.3 (www.DIN.de). This will help you avoid any potential malfunc-

tions.

•Note for USA and Canada: Please also note the National Electrical Code ANSI/NFPA 70 and Cana-

dian Electrical Code, Part I, CSA C22.1, as well as all applicable national regulations. This helps to

avoid erroneous functions.

• When working on the cutter of the printer, the system must be switched off.

• Only use the original packing to transport the system (protection against shock and impact).

• Make sure that used parts are disposed of in a way that is environmentally compatible.

• Batteries must be disposed of in accordance with local regulations for hazardous waste.

• An explosion hazard exists if the lithium battery of the system is replaced incorrectly! Only identical

batteries or other types recommended by the manufacturer are permitted to be used to replace the

lithium battery.

• Never climb onto the system or its attachments.

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3

3 Description

NOTE

Systems in this manual

The description of the systems is based on the example of the DN Series™ EASY S22.

If the systems differ in their description or operation, this will be discussed at the corre-

sponding points in the manual.

3.1

3.1 ID plates and serial numbers

Type plate

Figure3-1: ID plate with S/N serial number

The S/N serial number is located at the bottom left

of the ID plate.

Position of the type plate

Figure3-2: ID plate position

The ID plate (1) is located on the back of the sys-

tem in the connection area under the rubber con-

nector.

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3-1

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