Diebold Nixdorf CARD READER Operating instructions

Motorized Card Reader

Operator Manual

01750349724 A

Document Number Date Remarks

TP-820815-001A 3/2003 Original Edition.

TP-820815-001B 6/2007 ASD (Advanced Skimming Detection) inclusion.

TP-820815-001C 10/2007 Review of Section 2.5, Step 3.

01750349724 A 11/2020 This document is an update to TP-820815-001C and

has been assigned a new part number.

01750349724 A

Contents

1 Introduction ................................................................................................................................ 1-1

1.1 General Description ...........................................................................................................1-1

1.1.1 Product Structure ................................................................................................ 1-1

1.1.2 Configurations..................................................................................................... 1-2

1.1.3 Basic Functions................................................................................................... 1-2

1.1.4 Retained Card Bin............................................................................................... 1-3

1.2 Mode of Operation .............................................................................................................1-3

1.3 Safety Precautions .............................................................................................................1-4

2 Card Reader Maintenance Procedures .................................................................................... 2-1

2.1 Prerequisite Information .....................................................................................................2-1

2.2 Retrieving Jammed Cards..................................................................................................2-1

2.3 Retrieving Retained Cards .................................................................................................2-4

2.4 Advanced Skimming Detection (ASD) Diagnosis...............................................................2-6

2.5 Verifying and Removing a Fraud Device............................................................................2-7

3 Preventive Maintenance ............................................................................................................ 3-1

3.1 Cleaning a Card Reader ....................................................................................................3-1

3.2 Cleaning the Advanced Skimming Detection (ASD) Device ..............................................3-1

A Supplies ...................................................................................................................................... A-1

Figures

Figure 1-1 Module Composition...............................................................................................1-1

Figure 2-1 Clearing the Motorized Card Reader (rear extraction) ...........................................2-2

Figure 2-2 Clearing the Motorized Card Reader (front extraction) ..........................................2-3

Figure 2-3 Locked Retained Card Bin Opening.......................................................................2-5

Figure 2-4 Components of the Motorized Card Reader...........................................................2-7

Tables

Table 1-1 Configurations ........................................................................................................1-2

Table 2-1 Advanced Skimming Detection Troubleshooting ...................................................2-6

Table A-1 Card Reader Supplies and Part Numbers..............................................................A-1

01750349724 A

iii

1 Introduction

The information in this manual describes the customer maintenance procedures for the motorized card

reader.

The location of the card reader can vary depending on the configuration of the system. Refer to the oper-

ating guide for your specific system in order to locate the card reader.

1.1

1.1 General Description

This document covers the motorized card reader (with chip, anti-skimming sensor, read/write 123). The

following sections describe the reader and its components.

1.1.1

1.1.1 Product Structure

The motorized card reader consists of the following sub-modules:

G5390013

Figure1-1: Module Composition

1Retained card bin

2Motorized card reader

3System module tray

The base module of the card reader consists of the following components:

• Card transport

• Throat

• Devices to read/write a card's magnetic stripe and/or chip

• Anti-skimming sensor (Advanced Skimming Detection) and lead-through indicator (LTI)

• Retained card bin

01750349724 A

1-1

Introduction

•Options

– Backup power device (Return Card or Enhanced Return Card on Power Failure)

– External Security Access Module (SAM) CCA (4)

– Stripe-up mounting

– Card Protection Plate or Enhanced Card Protection Plate (CPP3/CPPe)

1.1.2

1.1.2 Configurations

The configurations for the base module of the motorized card reader are listed in the table below.

Table1-1: Configurations

Model Basic Functions Anti-fishing Chip Sensor Tamper PIN

Protection

Anti-skimming

Sensor

2R X

123 Read/Write Hi-coercivity,

Chip

X X X X

123 Read/Write, Chip1X X X X

123 Read/Write with Anti-fish-

ing1

X X

123 Read/Write Hi-coercivity1

123 Read/Write1

2R, Chip1X

123 Read/Write, Watermark1X

2R, Chip with Anti-fishing1X X X

1Obsolete

1.1.3

1.1.3 Basic Functions

The motorized card reader provides the following basic functions:

• Handling of ISO7810 cards short edge first

• Read/write ISO7811 magnetic cards

• Read/write ISO7816 chip cards and memory cards

• Support SAMs

• Can operate mounted horizontally and in the range ± 30° from horizontal

• Can operate stripe-up or stripe-down

01750349724 A

1-2

Introduction

1.1.4

1.1.4 Retained Card Bin

The motorized card reader is equipped with an open retained card bin or a locked retained card bin

to store captured cards.

The bins have the following capacities:

•Open retained card bin: 50 non-embossed flat cards

•Locked retained card bin:

– 100 non-embossed flat cards for a stripe-down card reader

– 50 non-embossed flat cards for a stripe-up card reader

The retained card bin holds cards that were not returned to consumers. A card may be retained for the

following reasons:

• The network commanded the system to retain the card.

• The consumer left their card in the card entry slot too long after the transaction session ended, or af-

ter a Power Failure process ended. (The latter instance only occurs when a Enhanced Return on

Power Failure device is present.)

When the bin is mounted onto the motorized card reader, retained cards enter the bin through the slot on

the face plate.

The locked retained card bin offers added internal security by limiting access to retained cards. To ac-

cess the retained cards inside a locked bin, you must use a service key.

1.2

1.2 Mode of Operation

The following steps describe the basic mode of operation for the motorized card reader.

1. The consumer inserts their card into the entry slot of the card reader.

2. The card is automatically pulled into the reader.

3. The entry slot has a protective shutter, which allows the card to be partially inserted so that the

reader can verify that the card is legitimate.

4. Once the card is verified, the reader opens the shutter and brings the card fully into the system.

5. After security checks, the transaction is enabled.

6. At the end of the transaction and the read/write operation, the card is automatically returned to the

consumer.

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1-3

Introduction

1.3

1.3 Safety Precautions

Strictly observe safety precautions when servicing the card reader. Observing safety precautions re-

duces the risk of equipment damage and personal injury.

WARNING

Adhere to the following procedures to avoid risk of injury, including death, or equipment

damage:

lRemove loose clothing or jewelry that may become jammed in the equipment.

lLong hair may become entangled in the equipment. Keep long hair away from the

equipment.

lNever jam screwdrivers, pens, or other instruments into the equipment; electrical

shock that is strong enough to cause severe bodily injury, including death, or equip-

ment damage, may result.

lDo not extend drawers out of the system simultaneously until verifying that the sys-

tem is installed correctly. If installed incorrectly, the system could become unstable

and cause severe bodily injury.

CAUTION

The use of cut-resistant gloves (ANSI A3 minimum) is required when removing or

installing the card protection plate (CPP3/CPPe).

The card protection plate and installation tool have sharp edges that can cause injury.

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1-4

2 Card Reader Maintenance Procedures

This section describes how to clear jammed cards, remove retained cards, and clean the card reader

heads.

2.1

2.1 Prerequisite Information

Before you perform the procedures in this section, you should know how to perform the following tasks:

• Open the system to access the card reader

• Place the system in the appropriate mode for maintenance

• Return the system to full operation

Refer to the appropriate system operating guide for information on how to access the card reader.

Refer to the appropriate system manual for information on how to place the system in the appropriate

mode for maintenance and how to return the system to full operation.

2.2

2.2 Retrieving Jammed Cards

Occasionally, consumer cards can jam (get stuck) in the motorized card reader's transport mechanism.

To remove jammed cards from the motorized card reader, perform the following procedure:

1. Place the system in the appropriate mode to service the card reader.

2. Access the card reader.

3. If the card is protruding from the card entry slot, pull out the card. If you cannot pull the jammed out

of the card entry slot, proceed to step 4.

NOTE

Be sure to follow your institution's procedures before turning off the system. Failure to

properly shut down the system can result in erratic status messages.

4. Press O on the I/O (on/off) switch to turn the system off.

WARNING

Make certain that the system is turned off. The electronics in the system contain enough

voltage to cause serious injury, including death.

5. Looking from the top of the card reader, locate the jammed card. For easier access to the card

reader, remove the card reader from the system.

6. Without using excessive force, try to rotate the pulley clockwise to move the jammed card through

the rear of the card reader and into the retained card bin (see Figure2-1).

If you free the jammed card successfully, skip to step 9.

If you are unable to free the jammed card through the rear of the card reader, proceed to step 7.

01750349724 A

2-1

Card Reader Maintenance Procedures

G5416002

Figure2-1: Clearing the Motorized Card Reader (rear extraction)

1Locked retained card bin

2Pulley (rotate clockwise)

3Jammed card

7. Without using excessive force, try to rotate the pulley counterclockwise to move the jammed card

through the front of the card reader. Open the card gate by pressing the spring-loaded arm to allow

the card to exit the card reader (see Figure2-2). Make sure to prevent the card from exiting out

of the front of the system where an unauthorized person could retrieve it.

If you free the jammed card successfully, skip to step 9.

If you are unable to free the jammed card through the front of the card reader, proceed to step 8.

01750349724 A

2-2

Card Reader Maintenance Procedures

G5416003

Figure2-2: Clearing the Motorized Card Reader (front extraction)

1Jammed card

2Pulley (rotate counterclockwise)

3Spring-loaded arm

8. If you cannot free the consumer's card, contact your customer service representative. If you re-

moved the card successfully, proceed to the next step.

9. If you removed the card reader in step 5, reinstall the card reader into the system.

10. Press I on the I/O (on/off) switch to turn the system on.

11. Perform the necessary steps to return the system to full operation.

12. Secure the system after all servicing is complete.

13. Verify that the card reader is operating properly by inserting a card several times.

01750349724 A

2-3

Card Reader Maintenance Procedures

2.3

2.3 Retrieving Retained Cards

Follow your institution’s procedures to determine if there are any retained cards. To retrieve retained

cards from the retained card bin, perform the following procedure:

WARNING

Adhere to the following procedures to avoid risk of injury, including death, or equipment

damage:

lRemove loose clothing or jewelry that may become jammed in the equipment.

lLong hair may become entangled in the equipment. Keep long hair away from the

equipment.

lNever jam screwdrivers, pens, or other instruments into the equipment; electrical

shock that is strong enough to cause severe bodily injury, including death, or equip-

ment damage, may result.

lDo not extend drawers out of the system simultaneously until verifying that the sys-

tem is installed correctly. If installed incorrectly, the system could become unstable

and cause severe bodily injury.

1. If the system has a locked retained card bin, locate the key for the card bin and proceed to step 2.

If the system has an open retained card bin, remove the retained cards and skip to step 5.

2. Open the retained card bin by turning the key and lifting up the lid (see Figure2-3).

01750349724 A

2-4

Card Reader Maintenance Procedures

G5416004

Figure2-3: Locked Retained Card Bin Opening

1Key

2Lid

3. Remove the retained cards.

4. Lower the lid and turn the key. Make sure the bin is locked securely.

5. Clear the retained card counter.

6. Perform the necessary steps to return the system to full operation.

7. Secure the system after all servicing is complete.

01750349724 A

2-5

Card Reader Maintenance Procedures

2.4

2.4 Advanced Skimming Detection (ASD) Diagnosis

Advanced Skimming Detection consists of an anti-skimming sensor installed on the card reader to iden-

tify card reader fraud devices.

To perform Advanced Skimming Detection diagnoses, it is recommended to use a system-level diagnos-

tics tool related to the motorized card reader to identify the problem. Refer to the appropriate diagnostic

manual for system-level diagnostic information.

The diagnostics tool will identify a status or problem listed in Table2-1 for the Advanced Skimming De-

tection.

Table2-1: Advanced Skimming Detection Troubleshooting

Status/Problem Probable Cause Corrective Action Refer to...

Advanced Skim-

ming Detection is

disabled

Not Configured Enable the Advanced

Skimming Detection (ASD)

option in the Foreign De-

vice Detection (FDD) con-

figuration screen.

ACU (Agilis Configuration

Utility)

Failure Anti-skimming sensor is

damaged

Contact your Service Sup-

port to replace the card

reader.

Fraud Skimmer device is in-

stalled

1. Remove the fraud.

2. Click the LatchReset

button and check the

Foreign Device De-

tection (FDD) status

of the card reader

again.

Section2.5

Anti-skimming sensor is

dirty

Perform the procedure to

clean the card reader lead-

through indicator cover

Section3.2

Anti-skimming sensor is

damaged

Contact your Service Sup-

port to replace the card

reader.

01750349724 A

2-6

Card Reader Maintenance Procedures

2.5

2.5 Verifying and Removing a Fraud Device

1. Verifying a Fraud Device. If there is NO fraud device on the reader, it will is possible to see the

lead-through indicator. If you cannot see the lead-through indicator, there is likely a fraud device in-

stalled on the reader. Remove the fraud. Go back to Table2-1 and check the Corrective Actions

column for next steps.

G5390001

Figure2-4: Components of the Motorized Card Reader

2. Configuring the Foreign Device Detection (FDD) Latch. In order to verify the status of the latch

(ON or OFF), go to the FDD configuration screen on the diagnostic tool. Refer to the Opteva Ser-

vice Diagnostics+ User’s Guide (TM-000192-001W) for more information.

3. FDD LatchReset Button.

a. Go to the FDD Status & Test screen on the diagnostic tool.

b. Click the LatchReset button to clear the Foreign Device Detection Status of the reader. Refer

to Opteva Service Diagnostics+ User’s Guide (TM-000192-001W) for more information.

01750349724 A

2-7

3 Preventive Maintenance

3.1

3.1 Cleaning a Card Reader

Use a head cleaning card to clean the motorized card reader.

• Under normal circumstances (i.e., indoor use), you should clean the card reader at least every six

months.

• If the card reader begins to have frequent read/write errors, use a cleaning card to clean the card

reader.

Refer to AppendixA to order cleaning cards.

1. Place the system in the appropriate mode to service the card reader.

CAUTION

Do not use solvents or any other liquids to clean a card reader. Using anything other than

the recommended cleaning cards (refer to AppendixA) can damage the card reader.

2. To clean the card reader, insert the head cleaning card into the front of the card reader.

3. The card reader will move the cleaning card over the head and try to read the card, thereby clean-

ing the reader. Eventually, the card will be ejected from the card reader. It may be necessary to re-

peat this operation several times to sufficiently clean the card reader.

4. Perform any steps required to return the system to the normal mode of operation.

5. Secure the system after all servicing is complete.

3.2

3.2 Cleaning the Advanced Skimming Detection (ASD) Device

Supplies: alcohol liquid (ethanol, etc.), cloth (felt, swab)

• Use a cloth moistened with alcohol, such as ethanol, to clean the cover of the lead-through indicator.

• Cleaning should be done when ASD sensor performance has noticeably declined.

Cleaning time: 1 minute

Cleaning frequency: approximately every 6 months (normal condition: indoor use)

01750349724 A

3-1

A Supplies

This appendix lists the supplies that you will need to service your card reader and their corresponding

part numbers.

For optimal performance, use supplies from DieboldDirect at http://diebolddirect.com/contact-us.aspx.

TableA-1: Card Reader Supplies and Part Numbers

SUPPLIES PART NUMBER

Head Cleaning Card, Motorized Card Reader 00051247000A

01750349724 A

A-1

DIEBOLD NIXDORF

5995 Mayfair Road | North Canton, OH 44720 | United States

Diebold Nixdorf CARD READER Operating instructions

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