Alcatel Enterprise 8018 Quick Manual

Brand: Alcatel

Model: Enterprise 8018

Type: Quick Manual

Alcatel Enterprise

8018 Handset

Quick Guide

Status icons / Call Icons

Permanent feature Keys

Mute Key

Volume – key

Speaker/Handsfree key

Programmable keys F1 and F2

Mail Key

Additional Guides available at

http://www.swcomms.co.uk/resource-

centre/user-guides-and-manuals

Service Desk 01392 330033

email: [email protected]

Customer Service 01392 315315

email: [email protected]

Issue 1 25-03-19

Basic Call Handling

Make an internal call

Dial extension number, or press extension key if

programmed

Make an external call

Dial ‘9’ and telephone number

Dial by name

Press the key – the blue LED lights

for alphabetical search. Type 1

3 letters of

name. Press OK. The display will show names

available.

Press the key next to the name to call.

Receive a call

Lift receiver or press to answer hands free

Hold a call

Press *1 or HOLD key on the handset

Retrieve a held call

Dial * 1 or press OK as end hold will be in the

display

Transfer a call

Dial extension number, announce caller and

replace receiver, or press ‘Transfer’ Key

Transfer a caller into a mailbox

Whilst on a call dial * [Star] and the extension

number, replace receiver

Retrieve a call

(If extn busy or no reply)

Press the ‘Enquiry’ key or press 1

Redial

Last number - Press the redial key

Redial list – Press and hold the redial key

and scroll through list using the arrow keys, followed

by OK to dial

Further Telephone Features

Call back on a busy extension

Dial extension, display will show

Wait

press Call Back

key in the display

Park a call

(External calls only)

Dial *75 or scroll down and press Park in the screen

[Display will show “Parking accepted”]. Replace

receiver.

Retrieve parked call

Lift receiver, dial *75 plus the extn number where

call was parked

Tannoy / Broadcast through the phones

Lift receiver, dial broadcast group number 41 – 48.

Make announcement and hang up

3 way conference call

Whilst on a call, dial 3

party, when they answer

Press Conf key in the screen or 3 to join all 3 calls

together

Exit conference call

Press Conf key in the screen, then press Transfer key

in the screen- you will exit the conference and leave

the others talking or replace receiver to end

conference altogether

Pick up a specific extn

(In or out of group)

Lift receiver, dial 13 and ringing extn number

Pick up a call in your group

Lift receiver, dial 14 or press Pick up key

(The system will give you the longest ringing call)

Touch Tone dialling

When on a call, scroll down and press ‘SEND DTMF’key

in the screen. Alternatively you can press 69 from any

handset

View a missed call

Press the key Screen will show Calls:3

VoiceMsg:1 IM : 0 Send IM. Select option you require

eg.Calls, and enter voicemail password to access.

Forwarding your calls

(Setting a Divert)

Press the arrow key in the top right hand

corner of the screen. Select the type of forward

required using the on-screen options; Imm fwd,

Imm fwd VM, DND. If you select Imm fwd you must

then enter a destination number where you want your

calls to go.

When a forward has been set, the arrow will spin

around continuously.

To Cancel a forward, press the arrow key and

select Canc Fwd

Program Personal Speed Dials

From the “Perso” tab, select a spare key. (a key which

has …… next to it). Press to light the blue

LED. Select Name and enter using the number keypad.

Press OK. Press Number, enter the number and press

OK to store.

To call speed dials simply press the key next to the

number you want to call.

Alcatel Enterprise 8018 Quick Manual

Alcatel Enterprise 8018 Quick Manual

Alcatel Enterprise 8018 Quick Manual

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