Alcatel Omni Enterprise 8028 Quick Manual

Brand: Alcatel

Model: Omni Enterprise 8028

Type: Quick Manual

Status icons / Call Icons

Permanent Feature Keys

Mute Key

Volume + / - Keys

Speaker/Handsfree Key

Programmable keys F1 and F2

Redial Key

Guide / Info key

Mail Key

Alcatel Omni Enterprise

8028 / 8029

Quick Guide

Forwarding your calls

Press the key in the top right hand side of the

screen.

These are the 2main diverts used

- Immediate fwd- then enter number you want to

forward to. (Please note if you forward to an external

number you must enter ‘9’ for an outside line and calls

will be charged to you)

- Imm fwd VM – this will send all calls straight to your

voice mail

Cancel a forward

Press the , and select Deactivate in the display.

Additional Guides available at

http://www.swcomms.co.uk/resource-

centre/user-guides-and-manuals

Service Desk 01392 330033

email: [email protected]

Customer Service 01392 315315

email: [email protected]

Issue 5 1.3.16

Basic Call Handling

Make an internal call

Dial extension number

Make an external call

Dial ‘9’ and telephone number

Dial by name

Type the 1

3 letters of surname on QWERTY

keypad, press Name in the display, the display

will show the names available, press the key next

to name you want to call

Receive a call

Lift receiver or press loudspeaker to

answer call hands free

Hold a call

Press key next to ‘Put on hold’

Retrieve a held call

Press key next to ‘Retrieve call’ in display

Hold a call [Multi-line mode]

Press the line key, line will show

Retrieve a held call [Multi-line mode]

Press the line key again

Transfer a call

Dial extension number, announce call and press

‘Transfer’ key in the display or replace receiver

Retrieve a call [If extension busy or no reply]

Press the ‘Enquiry off’ key in the display

Broker call [Toggle back and forth]

Press the line key with the musical note next to it

and the 2

call will automatically go on hold

Redial last number

Press the Redial key

Redial List [View a list of numbers dialled]

Long press on the Redial key, scroll

through the numbers and press the soft key next

to the number to dial

Transferring a caller to voicemail

Dial extension number scroll down press ‘Voice

Msg’ and replace receiver

Touch Tone dialling

When on a call, press Send DTMF key in the

display to activate touch tone dialing

Further telephone features

Call back on a busy extension

Dial extension number, press ‘Callback’ in the

display and replace receiver

Cancel call back you set

Re-dial the extension and then dial * 89, press

the hang up key

Cancel call back set on you

Lift receiver and dial *68

Retrieve a call back

Your mail key will flash blue, press the

mail key, press key next to call-back, screen will

show details of person that set the call-back –

choose delete or recall

Last caller call back

Dial * 69 this will show you the last internal person

that rang you, press Call back to dial the person

Park a call

Scroll down and press the key next to ‘Park call’ in

the display and hang up, or dial * 75 and replace

receiver

Retrieve parked call from same extn

Dial * 75

From another extension

Dial * 75 and enter the extension number where

the call was parked

3 way conference call

Whilst on a call, dial 3

party, when they answer

scroll down, press “Conference” key to join all 3

together

Exit conference call

Replace receiver, transfers call or press ‘End Conf’

to remove 3

party

Pick up a specific extn [In or out of group]

Lift receiver, dial *72 and ringing extn number

Pick up a call in your group

Lift receiver, dial *73 or press Pick up key [The

system will give you the longest ringing call]

Enter hunt group

Dial * * 7 to enter hunt group [If you are

programmed as a member]

Exit hunt group

Dial * * 8 to exit hunt group

Alcatel Omni Enterprise 8028 Quick Manual

Alcatel Omni Enterprise 8028 Quick Manual

Alcatel Omni Enterprise 8028 Quick Manual

Related papers

Other documents