Alcatel Omni Office Quick User Manual

Brand: Alcatel

Model: Omni Office

Type: Quick User Manual

Additional guides are available at

www.swcomms.co.uk/resource-centre/

user-guides-and-manuals

QUICK USE R G UI DE

Alcatel Omni Office/OXO Connect

8038/8039/8058/8068/S

Voicemail

Issue 2

Status Icons

Support Desk: 01392330033

supportdes[email protected]

Customer Service: 01392315315

customer.service@swcomms.co.uk

Call Icons

Permanent Keys

To set up your voicemail, press the flashing Mail

key and enter the default password 121212. You

will be asked to enter your new password, which

needs to be 6 digits. Do not use easily recognisa-

ble passwords such as 123456 or 000000, as this

could potentially allow external unauthorized

access to your mailbox management, resulting in

fraudulent calls.

The voicemail will repeat your password back to

you and then ask you to confirm it’s correct by

pressing #. The next prompt will be to record

your name/name of the department after the

tone. Once you’ve done this, press #. The

voicemail will ask if you want to replay (1), re-

record (*) or confirm (#). Replace the receiver

when you are finished. Your voicemail message

will now be ‘You have reached the mailbox of

***, please leave a message after the tone’.

To record a Personal Greeting, from the MENU

tab, press Settings, then Mailbox, then press

Listen. You can listen to the current message

here, as well as record a new one by pressing

Personal Message.

If you are trying to speak to someone via their exten-

sion number and they are busy, the screen will show

‘Wait’. Press the ‘Call Back’ key in the display, and

when they are free you will be notified.

To cancel a call back, press #.

To park an external call, dial 12 or scroll down and

press ‘Park’ in the screen and dial the extension num-

ber you want to park the call on. When the park is suc-

cessful, the screen will show ‘Parking Accepted’ and

you can replace the receiver.

To retrieve a parked call, lift the receiver and dial 12

plus the extension number that the call was parked on.

Whilst on a call, dial a 3rd party. When they answer the

phone and you’ve announced the conference, press

‘Conf’ in the screen.

To exit the conference call, press ‘Conf’ in the screen

then press ‘Transfer’ in the screen. You will exit the

conference and leave the other two parties talking.

Alternatively, you can replace the receiver to end the

conference altogether.

To broadcast a message through selected phones, dial

the broadcast group number (41-48), and then make

your announcement within 20 seconds. Hang up when

you are finished.

Broadcasts will only be heard if the phone is not in use

and if it has a speaker function.

To pick up a call ringing on a specific extension, lift the

receiver, dial 13, and then the extension number in

question.

To pick up a call in your group, lift the receiver and dial

14. Alternatively you can press ‘Pick-up’. You will auto-

matically be connected with the longest ringing call.

Basic Call Handling

Make an internal call: Dial extension number or press

the button next to the name of the person you want to

call.

Make an external call: Dial the number you require,

remembering to enter ’9’ first.

Dial by name: You can search for someone in your

directory by typing the first 3 letters of their name in

the QWERTY keypad. Press the right arrow to search

and ’OK’ to dial.

Receive a call: Lift receiver or press the speaker but-

ton to answer hands free.

Hold a call: Press ‘Hold’ in the screen to hold a caller.

Press the key next to the musical note in the screen to

retrieve the call.

Announced: Dial number, announce caller and replace

receiver or press the ‘Transfer’ key.

Blind: Dial number, and replace receiver or press the

Transfer key before the 3rd party picks up their

phone.

Transfer into a mailbox: Whilst on a call, dial * and

then the extension number. Replace the receiver

straight away.

If the extension is busy or no one picks up the call,

press the release key, then the key next to the

musical note to re-connect with the 1st caller.

To redial the last number, press the redial key .

Redial list (last 10 numbers): Press and hold the redial

key and scroll through the list using the arrow key.

When you’ve located the number you wish to call,

press OK.

Call Back

Parking

Tannoy

When on an external call and you are asked to enter a

numerical option (on auto attendants for example),

press the ‘MF Code’ key in the screen.

To view a missed call, press the message key .

Your screen will show your missed calls, your voicemail

messages, and your instant messages. Select the op-

tion your require and enter your voicemail password to

access it.

To forward your calls/set up a divert, press the key

next to the arrow in the top right hand corner of the

screen. Select the type of forward required, using the

on-screen options. If you select ‘Imm fwd’ you must

then enter the destination number that you want your

calls to go to.

When a forward/divert has been set, the arrow will

spin round continuously.

To cancel the forward/divert, press the arrow key

again and select ‘Canc Fwd’.

To set up a speed dial for your phone, from the ‘Perso’

tab, select a key that has … next to it. Press the but-

ton next to it, then press ‘Name’ and enter one using

your keypad. When you’ve finished, click OK. Then

press ‘Number’ and enter one using your number key-

pad, making sure you start with the number 9. When

you are done, click OK.

To call speed dials, simply press the key next to the

name you want to call. To edit speed dials, press

and then the key you want to make changes to.

This speed dial will not show on anyone else’s phone.

Touch Tone Dialing

Transfer a Call

Retrieve A Call (if transfer is not successful)

Redial

3-Way Conference Call

Pick Up

Missed Calls and Voicemails

Call Forwarding

Personal Speed Dials

Alcatel Omni Office Quick User Manual

Alcatel Omni Office Quick User Manual

Alcatel Omni Office Quick User Manual

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