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user-guides-and-manuals
QUICK USE R G UI DE
Alcatel Omni Office/OXO Connect
8038/8039/8058/8068/S
Voicemail
Issue 2
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Support Desk: 01392330033
supportdes[email protected]
Customer Service: 01392315315
customer.service@swcomms.co.uk
Call Icons
Permanent Keys
To set up your voicemail, press the flashing Mail
key and enter the default password 121212. You
will be asked to enter your new password, which
needs to be 6 digits. Do not use easily recognisa-
ble passwords such as 123456 or 000000, as this
could potentially allow external unauthorized
access to your mailbox management, resulting in
fraudulent calls.
The voicemail will repeat your password back to
you and then ask you to confirm it’s correct by
pressing #. The next prompt will be to record
your name/name of the department after the
tone. Once you’ve done this, press #. The
voicemail will ask if you want to replay (1), re-
record (*) or confirm (#). Replace the receiver
when you are finished. Your voicemail message
will now be ‘You have reached the mailbox of
***, please leave a message after the tone’.
To record a Personal Greeting, from the MENU
tab, press Settings, then Mailbox, then press
Listen. You can listen to the current message
here, as well as record a new one by pressing
Personal Message.
If you are trying to speak to someone via their exten-
sion number and they are busy, the screen will show
‘Wait’. Press the ‘Call Back’ key in the display, and
when they are free you will be notified.
To cancel a call back, press #.
To park an external call, dial 12 or scroll down and
press ‘Park’ in the screen and dial the extension num-
ber you want to park the call on. When the park is suc-
cessful, the screen will show ‘Parking Accepted’ and
you can replace the receiver.
To retrieve a parked call, lift the receiver and dial 12
plus the extension number that the call was parked on.
Whilst on a call, dial a 3rd party. When they answer the
phone and you’ve announced the conference, press
‘Conf’ in the screen.
To exit the conference call, press ‘Conf’ in the screen
then press ‘Transfer’ in the screen. You will exit the
conference and leave the other two parties talking.
Alternatively, you can replace the receiver to end the
conference altogether.
To broadcast a message through selected phones, dial
the broadcast group number (41-48), and then make
your announcement within 20 seconds. Hang up when
you are finished.
Broadcasts will only be heard if the phone is not in use
and if it has a speaker function.
To pick up a call ringing on a specific extension, lift the
receiver, dial 13, and then the extension number in
question.
To pick up a call in your group, lift the receiver and dial
14. Alternatively you can press ‘Pick-up’. You will auto-
matically be connected with the longest ringing call.
Basic Call Handling
Make an internal call: Dial extension number or press
the button next to the name of the person you want to
call.
Make an external call: Dial the number you require,
remembering to enter ’9’ first.
Dial by name: You can search for someone in your
directory by typing the first 3 letters of their name in
the QWERTY keypad. Press the right arrow to search
and ’OK’ to dial.
Receive a call: Lift receiver or press the speaker but-
ton to answer hands free.
Hold a call: Press ‘Hold’ in the screen to hold a caller.
Press the key next to the musical note in the screen to
retrieve the call.
Announced: Dial number, announce caller and replace
receiver or press the ‘Transfer’ key.
Blind: Dial number, and replace receiver or press the
Transfer key before the 3rd party picks up their
phone.
Transfer into a mailbox: Whilst on a call, dial * and
then the extension number. Replace the receiver
straight away.
If the extension is busy or no one picks up the call,
press the release key, then the key next to the
musical note to re-connect with the 1st caller.
To redial the last number, press the redial key .
Redial list (last 10 numbers): Press and hold the redial
key and scroll through the list using the arrow key.
When you’ve located the number you wish to call,
press OK.
Call Back
Parking
Tannoy
When on an external call and you are asked to enter a
numerical option (on auto attendants for example),
press the ‘MF Code’ key in the screen.
To view a missed call, press the message key .
Your screen will show your missed calls, your voicemail
messages, and your instant messages. Select the op-
tion your require and enter your voicemail password to
access it.
To forward your calls/set up a divert, press the key
next to the arrow in the top right hand corner of the
screen. Select the type of forward required, using the
on-screen options. If you select ‘Imm fwd’ you must
then enter the destination number that you want your
calls to go to.
When a forward/divert has been set, the arrow will
spin round continuously.
To cancel the forward/divert, press the arrow key
again and select ‘Canc Fwd’.
To set up a speed dial for your phone, from the ‘Perso’
tab, select a key that has … next to it. Press the but-
ton next to it, then press ‘Name’ and enter one using
your keypad. When you’ve finished, click OK. Then
press ‘Number’ and enter one using your number key-
pad, making sure you start with the number 9. When
you are done, click OK.
To call speed dials, simply press the key next to the
name you want to call. To edit speed dials, press
and then the key you want to make changes to.
This speed dial will not show on anyone else’s phone.
Touch Tone Dialing
Transfer a Call
Retrieve A Call (if transfer is not successful)
Redial
3-Way Conference Call
Pick Up
Missed Calls and Voicemails
Call Forwarding
Personal Speed Dials
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