Alcatel Omni Office 4019 User manual

Brand: Alcatel

Model: Omni Office 4019

Type: User manual

Omni Office 4019 / 4018 User Guide (Default)

Basic Call Handling

Make an internal call Dial extension number

Make an external call Dial ‘9’ and telephone number

Receive a call Lift receiver

Hold a call Press ‘Hold’ key or dial 2 [Line key will flash green]

Retrieve a held call Press the line key next to the green flashing light

Transfer a call Dial extension number, announce caller and press ‘Transfer’

Key or replace receiver

Retrieve a call [If extn busy or no reply] Press the release key and then press the key next to

green light

Last number redial Press the redial key

Redial List [View list of numbers dialed] Press key, press 2, press to scroll through numbers

and OK to dial

Dial by name Press key and 7 to access dial by name, the screen will

say Type Surname, use the number pad [alphanumeric

letters] to dial an entry, e.g. to search for South West Comms

type 7[S] 6[O] 8[U] for SOU and it will offer you the options

available, press OK to dial

Further telephone features

Call back on a busy extension Dial extension, display will show Wait press # key or the key

and OK and replace receiver

Cancel call back Display will show “Active Callback”, press # key to cancel

Park a call Dial 12 [Display will show “Parking accepted”]

Retrieve parked call Lift receiver, dial 12 and extn number where call was parked

Tannoy / Broadcast through the phones Lift receiver, dial broadcast group number 41 – 48

3 way conference call Whilst on a call, dial 3

party, when they answer, press

“Conference” key or dial 50 to join all 3 together

Exit conference call Press “Conference” key or dial 50 and press transfer key or

replace receiver

Pick up a specific extn [In or out of group] Lift receiver, dial 13 and ringing extn number

Pick up a call in your group Lift receiver, dial 14 or press Pick up key [The system will give

you the longest ringing call]

Touch Tone dialing When on a call dial 69, press “Touch Tones” key or press 2

and this will activate touch tones

View a missed call [Text msg] Press the key which will be flashing red, press 3, screen

will show telephone number of missed call, press 1 to call or 2

to clear

Forwarding your calls

Press key, press 5 and use the to select forward required:-

1 – Immediate / 2 – Immediate -> VM / 3 – Do Not Disturb / 4 – Cancel FWD / 5 – On Busy / 6 – Text answer

/ 7 – Follow me

Press OK, enter destination to receive calls, display will show -> destination

Cancel Forward – Press 5 4

Storing useful telephone numbers

Program personal speed dials [Max of 10] Leave the receiver down, press the speed dial key,

press the key, press location 1 – 9 or 0, enter name of

speed dial using dial pad e.g. press 2 3 times for the letter ‘C’

maximum of 6 characters , press key to store, enter

telephone number including a ‘9’ for an outside line, press

to store, press to exit

Dial a personal speed dial Press and location 1 – 9 or 0 or press and use the to

scroll through your list, press to dial

Edit a personal speed dial Press , press , press location 1 – 9 and 0, press to

delete, enter new name, press , press to delete

number, enter new number and press to store, press

to exit

Customising your telephone

Change ring tone [16 ring tones] Press , then dial 631, press 1 to select the tone and use

the to scroll through the ring tone selection press to

save and to exit

Change ring volume Press , then dial 631, press 2 to select the volume and use

the to scroll through the volume selection press to

save and to exit

Change screen contrast Press , then dial 632, use the to change contrast and

then press to save and to exit

Description of keys

Loud speaker Menu Key Redial Key Mail Key

Release key Scrolling key

Issue 2 5.8.05

Alcatel Omni Office 4019 User manual

Alcatel Omni Office 4019 User manual

Alcatel Omni Office 4019 User manual

Related papers

Other documents