NCR RealPOS 5967 User manual

NCRRealPOS596712‐InchTouch

LCD

Release1.0

UserGuide



B005‐0000‐2045

IssueA



TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOSisatrademarkofNCRCorporationintheUnitedStates

and/orothercountries.Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksof

theirrespectivecompaniesandareherebyacknowledged.

Wherecreationofderivativeworks,modificationsorcopie

softhisNCRcopyrighteddocumentationispermittedunderthe

termsandconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware

becomeavailable.NCR,therefore,reservestherighttocha

ngespecificationswithoutpriornotice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome

instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR

representativeorNCRofficeforinformationthatisapplicab

leandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis

book.

Addresscorrespondenceto:

Manager,InformationSolutionsGroup

NCRCorporation

DiscoveryCentre,3FultonRoad

Dundee,DD24SW

Scotland

InternetAddress:

http://www.info.ncr.com/eFeedback.cfm

Copyright©2011

ByNCRCorporation

Duluth,GAU.S.A.

AllRightsReserved

i

Preface

Audience

Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and

fieldengineers.

Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor

reproducedwithoutconsent.

Safety Requirements

TheNCRRealPOS5967conformstoallapplicablelegalrequirements.Toviewthe

compliancestatementsseetheNCRRealPOSPeripheralsSafetyandRegulatory

Statements(B005‐0000‐1701).

Caution: Thisproductdoesnotcontainuserserviceableparts.Servicingshouldonly

beperformedbyaqualifiedservicetechnician.

Fuse Replacement

Warning: Forcontinuedprotectionagainstriskoffire,replaceonlywiththesame

typeandratingsoffuse.

Attention:Pourpré

veniretvousprotégercontreunrisquedefeu,remplacerla

fusibleavecuneautrefusibledemêmetype,seulement.

Lithium Battery Warning

Warning: Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywith

thesameorequivalentt

ypeasrecommendedbythemanufacturer.Discardused

batteriesaccordingtothemanufacturerʹsinstructions.

Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectdelabatterie.

Remplaceruniquementavecunebatteriedumêmetypeoudʹuntyperecommandé

parleconstructeur.Mettreaurébutlesbatteriesusagéescon

formémentaux

instructionsdufabricant.

Battery Disposal (Switzerland)

RefertoAnnex4.10ofSR814.013forbatterydisposal.

IT Power System

ThisproductissuitableforconnectiontoanITpowersystemwithaphase‐to‐phase

voltagenotexceeding240V.

ii

Grounding Instructions

Intheeventofamalfunctionorbreakdown,groundingprovidesapathofleast

resistanceforelectriccurrenttoreducetheriskofelectricshock.Thisproductis

equippedwithanelectriccordhavinganequipment‐groundingconductoranda

groundingplug.Theplugmustbepluggedintoamatchingoutletthatisproperly

installedan

dgroundedinaccordancewithalllocalcodesandordinances.Donot

modifytheplugprovided–ifitwillnotfittheoutlet,havetheproperoutletinstalled

byaqualifiedelectrician.Improperconnectionoftheequipment‐grounding

conductorcanresultinariskofelectricshock.

Theconduct

orwithinsulationhavinganoutersurfacethatisgreenwithorwithout

yellowstripesistheequipment‐groundingconductor.

Ifrepairorreplacementoftheelectriccordorplugisnecessary,donotconnectthe

equipment‐groundingconductortoaliveterminal.Checkwithaqualifiedelectrician

orservicepersonnelifth

egroundinginstructionsarenotcompletelyunderstood,orif

youareindoubtastowhethertheproductisproperlygrounded.

Useonly3‐wireextensioncordsthathave3‐pronggroundingplugsand3‐pole

receptaclesthataccepttheproduct’splug.Repairorreplacedamagedorworncord

s

immediately.

References

 NCRRealPOS5967LCDPartsIdentificationManual(B005‐0000‐2046)

iii

Table of Contents

Chapter1:Overview

Introduction.............................................................................................................1‐1

ModelNumbers ...............................................................................................1‐1

Compatibility....................................................................................................1‐1

SupportedResolutions ....................................................................................1‐1

StandardFeatures...................................................................................................1‐2

OptionalMounts.....................................................................................................1‐3

TableTopMount..............................................................................................1‐3

IntegratedMount.............................................................................................1‐3

DisplayControls.....................................................................................................1‐4

PowerIndicator................................................................................................1‐4

Chapter2:SitePreparation

PhysicalEnvironment............................................................................................2‐1

OperatingRange ..............................................................................................2‐1

StorageRange...................................................................................................2‐1

TransitRange....................................................................................................2‐1

ElectricalEnvironment ..........................................................................................2‐1

PowerConsumption........................................................................................2‐1

Weight......................................................................................................................2‐1

Dimensions..............................................................................................................2‐2

LCDDisplay .....................................................................................................2‐2

LCDDisplayontheStandardTable‐TopMount ........................................2‐2

Chapter3:HardwareInstallation

Introduction.............................................................................................................3‐1

ConnectorPanelAccess ..................................................................................3‐1

MountingOptions ...........................................................................................3‐1

ConnectingtoaPOS ..............................................................................................3‐2

DVIConnections(Video)................................................................................3‐2

VGAConnections(Video) ..............................................................................3‐3

PoweredUSBCableConnections(PowerandData)..................................3‐4

PowerBrickandUSBConnections(PowerandData) ...............................3‐5

CableRouting .........................................................................................................3‐6

iv

StandardIntegrationTrayDisplayMount(5964‐K022/K023)...................3‐6

StandardRemoteTableTopMount(5964‐K030/K031) ..............................3‐6

Chapter4:NCRSoftwareOSDUtility

Introduction.............................................................................................................4‐1

SupportedFeatures..........................................................................................4‐1

RunningtheUtility ................................................................................................4‐1

MainMenu ..............................................................................................................4‐2

AdjustmentProcedure ....................................................................................4‐3

Chapter5:DisassemblyProcedures

RemovingtheLCDMonitorfromtheMount ....................................................5‐1

RemovingtheMSR.................................................................................................5‐2

RemovingtheRearcover................................................................................5‐4

RemovingthePersonalityandVideoBoards ..............................................5‐5

RemovingtheSpeakers...................................................................................5‐9

RemovingtheLCD ........................................................................................5‐10

RemovingtheTouchSensor.........................................................................5‐13

Re‐installingtheTouchSensor ................................................................5‐14

Chapter6:TouchScreenCalibration–Windows

InstallingandCalibratingtheTouchScreen ......................................................6‐1

InstallingtheDriver.........................................................................................6‐1

CalibratingtheTouchScreen .........................................................................6‐3

CalibrationProcedures ...............................................................................6‐6

VerifyingtheCalibration ................................................................................6‐9

OptionalSettings............................................................................................6‐10

Chapter6:TouchScreenCalibration‐Linux

CalibrationProcedures ..........................................................................................6‐1

4‐PointCalibrationProcedure........................................................................6‐4

25‐PointLinearizationProcedure..................................................................6‐8

Chapter7:CircuitBoards

PersonalityPCB ......................................................................................................7‐1

Connectors ........................................................................................................7‐2

USB+Power..................................................................................................7‐2

v

USB ................................................................................................................7‐2

VideoPCB................................................................................................................7‐3

Connectors ........................................................................................................7‐4

VGAVideo ...................................................................................................7‐4

DVI.................................................................................................................7‐5

Chapter7:Maintenance

CabinetandScreenCleaningProcedures ...........................................................7‐1

Cleaners/SolventstoUse.................................................................................7‐1

Cleaners/SolventstoNOTUse.......................................................................7‐2

CleaningtheGlass ...........................................................................................7‐2

MSRCleaningProcedures.....................................................................................7‐3

vi

Revision Record

Issue Date Remarks

A Jan2012 Firstissue

 

1

Chapter 1: Overview

Introduction

TheNCR5967isa12‐inchTFTLCDdisplaywithacapacitiveTouchScreen(XGA,

1024768).Thedisplayispoweredfromtheterminalvia+12VUSBPlusPower.

Itisavailableintwocolorschemes:

 Beige(G11)

 CharcoalGray(CG1)

Model Numbers

Major Model Description

5967‐1000 12”ledDisplay,NoMSR,NoMount(G11)

5967‐1100 12”ledDisplay,NoMSR,NoMount(CG1)

Compatibility

The5967LCDDisplayisdesignedasanoptionalinput/outputdeviceforthe

followinghostterminals:

 NCRRealPOS80(7458)RetailTerminal

 NCRRealPOS80c(7457)RetailTerminal

 NCRRealPOS80

XRT(7459)RetailTerminal

 RealPOS70(7402)RetailTerminal

 NCRRealPOS70

XRT(7403)RetailTerminal

 NCRRealPOS30(7446)RetailTerminal

 NCRRealPOS40(7600)RetailTerminal

 NCRRealPOS60(7601)RetailTerminal

 NCRRealPOS25(7610)RetailTerminal

 NCRRealPOS50(7611)RetailTerminal

 NCRRealPOS22/23(7449)RetailTerminal

Supported Resolutions

 VGA(640480)

 SVGA(800600)

 XGA(1024768)

1-2 Chapter 1: Overview

Standard Features

The5967consistsofaplastichousing,sheetmetalinterior,a12’LCD,acontroller

board,apoweredUSBcable(1M/4M),anaudiocable(0.9M/4.6M),avideocable

(0.9M/4.6M),anoptionalMagneticStripeReader(MSR),astandardpowerbrick,a

manualandashippingbox.Ithasthefollowingfeatures:

 LCDpanel

 DisplaySize:12.

1”

 LCDTechnology:TFT,PixelConfiguration:RGBWRectangle

 LCDBacklitTechnology:LED‐Backlit

 NativeFormat:1024x768,262,144colors:(RGB6bits)colordepthorgreater

 DisplayMode:Normallywhite

 ViewingDirection:12o’clock

 370cd/m

2

(typ),300cd/m

2

(min)luminancetouser

 50Khourminimumbacklight½lifeatratedluminance

 VESA&IndustryStandards

 SupportfullscreenscalingofVESA&Industrystandardvideomodes/

refreshratesthru1024x768@75Hz

 SupportVESA75mmmountstandards(donotrecessmountplate)

 SupportcurrentVESAEDID/DDCstandards

 Suppo

rtVESApowermanagementstandards

 Retailhardeneddisplay

 IntegratedenclosurecontaininganoptionalMSRmountpoints

 Rigidmountingattachments

 Latching/strainrelievedcablesusedwherepossible

 Spillproofandsealed

 Dualvideoinputs,standardanalog(DB15)videointerfacean

dDVIinterface.

 LCDLEDBacklightiscontrollableusingsoftDDC/CIUTILILTYatfullorreduced

brightness(nophysicalDDC/CIUTILILTYbuttons)

 Flexiblecablelengthoptions(compatibilitywithNCR1m&4mexternalcables)

 Clean(hidden)cablemanagement

 ISO3‐Track/JIS2‐TrackMSR(Optional)

 USBPort

Chapter 1: Overview 1-3

Optional Mounts

Table Top Mount

The5967LCDdisplaycanbemountedontheStandardRemoteTableTopMount

(5967‐K030/K031).

21151b



Integrated Mount

The5967LCDdisplaycanbemountedontheStandardIntegrationTrayDisplay

Mount(5964‐K022/K023),whichisusedinthevariousterminalintegrationtray

mounts.

21203a



1-4 Chapter 1: Overview

Display Controls

Power Indicator

TheLEDisgreenwhileinthenormalONstateandredwhileinthePowerSave

mode.

Power LED Indicator



2

Chapter 2: Site Preparation

Physical Environment

Operating Range

Condition Range

Temperature 5°to45°C

RelativeHumidity 10%to90%(Non‐condensing)

Storage Range

Condition Range

Temperature‐10°to50°C

RelativeHumidity 10%to90%

Transit Range

Condition Range

Temperature‐40°to60°C(One‐weekmax.)

RelativeHumidity 5%to95%

Electrical Environment

Powerissuppliedtothedisplayeitherfromanexternalpowersupplyorthrougha

PoweredUSBinterface.Ineithercase,thenominalinputvoltageshallbe+12volts

andconformtothefollowing:

Parameter Minimum Typical Maximum

Input

Voltage

+10.8V +12.0V +13.2V

Power Consumption

Parameter Typical Standby

InputPower +16.3W +1.1W

Weight

2.1kg(4.8lbs.)

2-2 Chapter 2: Site Preparation

Dimensions

LCD Display

292 mm

(11.5 in.)

329 mm

(12.9 in.)

58 mm

(2.3 in.)

248 mm

(9.8 in.)



LCD Display on the Standard Table-Top Mount

229 mm

(9.0 in.)

280 mm

(11.0 in.)

292 mm

(11.5 in.)

254 mm

(10.0 in.)



3

Chapter 3: Hardware Installation

Introduction

Caution: Thisdeviceshouldonlybepoweredbyapowersupplysourcewhich

meetsSafetyExtraLowVoltage(SELV)andLPS(LimitedPowerSource)

requirementsperUL1950,IEC950,andEN60950.Thepowersourcemustbecertified

bytheappropriatesafetyagencyforthecountryofinstallation.

Caution: Useagroundingstrapwheninstallingthisfeature.

Connector Panel Access

The5967peripheralcableconnectorsarelocatedonthebottomoftheassembly.

VGA

DVI

USB +Power

Audio

USB



Mounting Options

The5967hasaVESAstandard75mmmountingpatternonthebackoftheenclosure.

Theunitisshippedwithmountingscrewsinstalled.

3-2 Chapter 3: Hardware Installation

Connecting to a POS

Thefollowingillustrationsshowthecableconnectionsforthe5967andahost

terminal.Therearetwocablesrequired.

 DVIorVGAcableforvideo

 PoweredUniversalSerialBus(USB)fordataandpower

Note: OptionalPowerBrickisavailablewhenUSBpowerisnotavailableonthe

hostterminal.AspecialUSBcableisusedfordatainth

iscase.

 ThereisastandardUSBportonthe5967thatcanbeusedforanadditionalUSB

device.

DVI Connections (Video)

ConnecttheVGACabletotheVGAconnectorsonboththe5967LCDandhost

terminal.

30305

DVI

497-0446721 - 1.0 m

(1432-C191-0010)

497-0446722 - 4.0 m

(1432-C191-0040)



Chapter 3: Hardware Installation 3-3

VGA Connections (Video)

ConnecttheVGACabletotheVGAconnectorsonboththe5967LCDandhost

terminal.

30306

VGA

497-0435044 - 1m

(1416-C972-0009)

497-0435045 - 4m

(1416-C972-0040)



3-4 Chapter 3: Hardware Installation

Powered USB Cable Connections (Power and Data)

ConnectthePoweredUSBCabletothe5967LCDandtooneofthe12VPoweredUSB

connectorsonthehostterminal.

3030

7

USB/Power

497-0476857 - 1 m

(1432-C432-0010)

497-0445077 - 4 m

(1432-C156-0040)

12V USB



Chapter 3: Hardware Installation 3-5

Power Brick and USB Connections (Power and Data)

1. ConnecttheUSBPowerCabletothe5943USB+Powerconnector.

2. ConnectthePowerBrickDCCabletotheUSBPowerCable.

3. ConnecttheACPowerCordtothePowerBrickandanACoutlet.

3030

8

USB+Power

497-0442517 - 4.0 m

(1432-C105-0040)

USB

Power Brick

497-0471714

(5967-K100)

AC Power Cord

(Country Specific)

A

C



3-6 Chapter 3: Hardware Installation

Cable Routing

Standard Integration Tray Display Mount (5964-K022/K023)

21202a

Display Base

Display Arm

Display Cover



Standard Remote Table Top Mount (5964-K030/K031)



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NCR RealPOS 5967 User manual

NCR RealPOS 5967 User manual

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