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NCR 7601, RealPOS 60 User manual

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USER GUIDE
NCR RealPOS 60 (7601)
Release 2.0
B005-0000-2011
Issue E
The product described in this book is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States
and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks
of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms
and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR
office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.
Please use the link below to send your comments.
EMail:FD230036@ncr.com
Copyright © 2010
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved
iii
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR RealPOS 60 conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are
live at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Caution: This product does not contain user serviceable parts. Servicing should only
be performed by a qualified service technician.
Fuse Replacement
Warning: For continued protection against risk of fire, replace only with the same
type and ratings of fuse.
Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la fusible
avec une autre fusible de même type, seulement.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé par
le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du
fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
iv
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
References
• NCR RealPOS 60 Site Preparation Guide (B005-0000-2011)
• NCR RealPOS 60 Hardware Service Manual (B005-0000-2013)
• NCR RealPOS 60 Parts Identification Manual (B005-0000-2014)
v
Table of Contents
Chapter 1: Product Overview
Introduction 1
Product IDs 1
Configurations 1
Operator Controls 4
Cabinet Security 4
Serial Number/Model Number Label 5
Features 6
Motherboard 6
Storage Media 6
Power Supply 6
Operating Systems 7
Graphics 7
Power Management 8
G3 Mechanical Off 8
G2/S5 Soft Off 8
G1 Sleeping 8
G0 Working 8
ACPI Sleep States (S0 - S5) 9
Enabling Wake on LAN 11
Windows 7 11
ACPI Processor C-States 13
Operator Displays 14
NCR 5943 12.1-Inch LCD 14
NCR 5943 15-Inch LCD 15
NCR 5967 12-Inch Touch LCD 16
NCR 5967 15-Inch Touch LCD 17
NCR 5954 15-Inch DynaKey 18
NCR 5982 6.5-Inch LCD Display 19
NCR 5976 2x20 LCD Customer Display 20
Keyboards 22
NCR 5932 Keyboards 22
vi
Keyboard Power 22
NCR 5932-222x 64-Key PS/2 POS Keyboard 23
NCR 5932-5xxx USB Alphanumeric Big Ticket Keyboard 26
Features 26
NCR 5932-65xx PS/2 Programmable POS Keyboard 27
NCR 5932-66xx USB Programmable POS Keyboard 28
Printers 29
NCR 7167 Printer 29
NCR 7168 Printer 30
NCR RealPOS 7197 Printer 31
NCR 7198 Printer 32
Chapter 2: Hardware Installation
Installation Restrictions 33
LED Diagnostic Indicators 34
Installing the Terminal 38
Installing the Keyboard and Mouse 39
Connecting AC Power 41
Disconnecting the Power Cable 42
PS/2 Cable Connection 43
Installing a Transaction Printer 44
USB Installation 44
RS-232 Installation 45
Installing a Remote Display 46
NCR 5943/5967 12-inch LCD Cable Connections 48
NCR 5943/5967 15-inch LCD Cable Connections 50
NCR 5954 USB DynaKey Cable Connections 52
VGA Cable Connections 53
Installing an NCR 5982 6.5-Inch LCD 55
Installing a 5975/5976 Customer Display 59
Installing a Secondary Display (Dual Display) 63
Extended Desktop Dual Display 64
Dual Display Clone 66
Single Display Mode 68
Intel Graphics Controller Hot Keys 69
Installing a Cash Drawer 70
Installing Two Cash Drawers 71
vii
Replacing the Hard Disk Drive 72
Chapter 3: BIOS Setup
Entering Setup 75
How to Select Menu Options 75
Restoring Factory Settings 75
BIOS Default Values 76
Main Menu 76
Advanced Menu 76
Chipset Menu 83
Boot Menu 87
Chapter 4: BIOS Updating Procedure
Introduction 89
Prerequisites 89
Creating the Bootable Media 90
Creating a Bootable CD 90
Creating a Bootable USB Memory Drive 90
BIOS Updating Procedures 91
Chapter 5: Operating System Recovery
Introduction 93
Prerequisites 93
Windows XP Pro/POSReady 2009 93
Windows 7/POSReady 7 95
Chapter 6: Maintenance
Cabinet Cleaning Procedures 99
Touch Screen Cleaning Procedures 99
MSR Cleaning Procedures 99
MSR Cleaning and Treatment Cards 99
MSR Treatment Card 100
Cleaning/Treatment Frequency 100
Appendix A: Powered Serial Port Settings
viii
Revision Record
Issue Date Remarks
A Oct 2010 First Issue
B Aug 2012 Release 1.1
C Jul 2012 Updated Solid State Optimization chapter
D Jun 2013 Release 2.0
Chapter 1: Product Overview
Introduction
The NCR RealPOS 60 (also known as NCR 7601) is a compact POS solution that
combines the reliability and security of a retail-hardened POS terminal with the
performance and flexibility of industry-standard PC technology. With an open
architecture and Intel® processor, the NCR RealPOS 60 supports the latest POS
applications for Windows® to help you service your customers quickly and efficiently.
And, it all fits in a small footprint that helps conserve valuable space at the Checkstand.
To complete your POS solution, choose from NCR's extensive line of peripherals,
including printers, displays, keyboards and scanners. The NCR RealPOS 60 enables you
to protect your investment in legacy serial devices or choose from the growing list of
USB peripherals. The powered peripheral ports and 24V printer interface simplify cable
management and reduce potential points of failure.
Product IDs
Major Model CPU
7601-3000 RealPOS 60, Intel Celeron G1610T, Dual Core 2.30 GHz Celeron,
4 GB DDR3, Diskless
7601-4000 RealPOS 60, Intel Core-i3 3240T Dual Core 2.90 GHz Celeron,
8 GB DDR3, Diskless
Configurations
The NCR RealPOS 60 is an affordable, retail-ready POS solution that provides
outstanding value for any size retailer. It supports a broad range of certified NCR
peripherals and applications. The RealPOS 60 features the smallest form factor in its
class and offers versatile configuration and mounting options.
Choose from NCR's extensive line of peripherals, including printers, displays,
keyboards and scanners. The RealPOS 60 provides flexible connectivity options to
power peripherals as well as dual display support for customer-facing advertising and
messaging. The system can be configured modularly or stacked on an NCR 2181 Cash
Drawer in an integrated fashion.
1-2 Product Overview
Modular Configuration
Stacked Configuration
Product Overview 1-3
An optional stand is available to mount the terminal vertically.
Vertical Stand Configuration
Flush Wall Mount (7409-K502)
1-4 Product Overview
Operator Controls
See "LED Diagnostic Indicators" on page 34See "LED Diagnostic Indicators" on page 34 for more
information about the LED Diagnostic Indicators.
Cabinet Security
The 7601 has easy access to the internal components. However, the case can be secured
to a fixed object (desk, pole, etc) by attaching a standard Kensington lock to the Security
Hasp. In addition a small padlock can be attached to the hasp to prevent the unit from
being opened.
Product Overview 1-5
Serial Number/Model Number Label
The serial number and model number are included on the Certification Label located on
bottom of the terminal. A Microsoft Certificate of Authenticity (COA) label is included if
the terminal is ordered and shipped with a pre-installed Microsoft Operating System.
There are two types of Microsoft COA stickers. Depending on the Microsoft Operating
System ordered the label is located on either the Bottom Cover for Windows 7 or next to
the Certification Label for SLEPOS, POSReady 2009, and POSReady 7.
1-6 Product Overview
Features
Motherboard
• Intel's Q67 PCH Chipset
• Intel Celeron G1610T (7601-3xxx)
• Intel Core-i3 CPU (7601-4xxx)
• Up to 4GB DDR3 Memory, 1333 MHz, 2 Memory Sockets (7601-3xxx)
• Up to 8GB DDR3 Memory, 1333 MHz, 2 Memory Sockets (7601-4xxx)
• Serial ATA (SATA) Hard Drive Interface
• High-speed 10/100/1000 Mb Ethernet
• Four Powered Serial ports
• DVI-D connector
• VGA connector
• PS/2 Connector supporting Mouse and Keyboard through a Y-cable
• USB Ports
• One 12V USB+Power port
• One 24V USB+Power port
• Two Type-A USB Connectors
Note: For security purposes individual USB ports can be disabled in the BIOS at:
Chipset >> PCH-IO Configuration >> SB USB Configuration
• Dual cash drawer support from one connector using Y-cable
• Audio Line Out (Unamplified)
• Three 12V USB+Power ports on a USB Daughter Card (Optional)
• DC Power Jack for Power Brick
Storage Media
• 2.5" SATA Hard Drive (Feature)
• 2.5" SATA Solid State Drive (Feature)
Power Supply
• 150W Output power
• Switching Power Supply, External 24V Adapter
• MEPS Level V mark (efficiency 87% minimum)
• Supports 24V retail printers at 55W maximum when connected to 7601
Product Overview 1-7
Operating Systems
• Windows 7 Professional
• Windows XP Professional, SP3
• SLEPOS11 SP2
• POSReady 2009
• POSReady 7
Graphics
The Motherboard has integrated graphics on board. PCI Express x16 graphics adapters.
are not supported.
Output ports
Dual independent displays in Concurrent (Clone) and Extended Desktop modes are
supported by the 7601.
VGA
Analog display signals for legacy monitors. Standard DB-15 connector on rear IO.
DVI
Standard DVI-D connector on rear IO, Foxconn QH11121-DBGH-4F or equivalent.
1-8 Product Overview
Power Management
The BIOS supports the Advanced Configuration and Power Management Interface
(ACPI) 3.0 specification. A key feature of ACPI is that the operating system, not the
BIOS, configures and implements power management. The 7601 terminal supports the
Global system power states defined by ACPI:
G3 Mechanical Off
A computer state that is entered and left by a mechanical means.
Example: Turning off the system's power through the movement of a large red
switch.
Various government agencies and countries require this operating mode. It is implied by
the entry of this off state through a mechanical means that no electrical current is
running through the circuitry and that it can be worked on without damaging the
hardware or endangering service personnel. The OS must be restarted to return to the
Working state. No hardware context is retained. Except for the real-time clock, power
consumption is zero.
G2/S5 Soft Off
A computer state where the computer consumes a minimal amount of power. No user
mode or system mode code is run. This state requires a large latency in order to return
to the Working state. The system's context will not be preserved by the hardware. The
system must be restarted to return to the Working state. It is not safe to disassemble the
machine in this state.
G1 Sleeping
A computer state where the computer consumes a small amount of power, user mode
threads are not being executed, and the system appears to be off (from an end user's
perspective, the display is off, and so on). Latency for returning to the Working state
varies on the wake environment selected prior to entry of this state (for example,
whether the system should answer phone calls). Work can be resumed without
rebooting the OS because large elements of system context are saved by the hardware
and the rest by system software. It is not safe to disassemble the machine in this state.
G0 Working
A computer state where the system dispatches user mode (application) threads and they
execute. In this state, peripheral devices (peripherals) are having their power state
changed dynamically. The user can select, through some UI, various
performance/power characteristics of the system to have the software optimize for
performance or battery life. The system responds to external events in real time. It is not
safe to disassemble the machine in this state.
Product Overview 1-9
ACPI Sleep States (S0 - S5)
Under the G1 sleeping state ACPI defines levels of system sleep state support. The 7601
supports the following sleeping states:
• S0: Normal Powered-On state
• S1 (Standby): The S1 sleeping state is a low wake latency sleeping state. In this state,
no system context is lost (CPU or chip set) and hardware maintains all system
contexts.
Note: The 7601 does not support S1 state. Turning off the backlight and hard drives
provides the equivalent power savings (due to Intel's processor C-states feature) at
nearly zero latency.
• S2: Not supported
• S3 (Suspend to Ram): The S3 sleeping state is a low wake latency sleeping state. This
state is similar to the S1 sleeping state except that the CPU and system cache context
is lost (the OS is responsible for maintaining the caches and CPU context). Control
starts from the processor's reset vector after the wake event. In NCR systems, during
S3, power is only provided to the on-board USB ports.
Note: When the terminal resumes from an S3 state, all the USB devices re-
enumerate. This causes speaker tones as if they were disconnected and then
reconnected. This does not present a problem and the USB devices will continue to
operate correctly.
Requirements for S3 support:
• O/S must be built on a system with S3 enabled in the BIOS
• Some peripherals may not be S3 capable, which can prevent the system from
entering S3 state.
• "S4 (Suspend to Disk): The S4 state is the lowest power, longest wake latency
sleeping state supported by ACPI. In order to reduce power to a minimum, it is
assumed that the hardware platform has powered off all devices. Platform context is
maintained.
Requirements for S4 support:
• O/S must be built on a system with S3 enabled in the BIOS
• Some peripherals may not be S4 capable, which can prevent the system from
entering S4 state.
Reference the ACPI Specification for details.
Peripherals: ACPI defines power states for peripherals which are separate from the
system power state. The device power states range from D0 (fully-on) to D3 (off) It is
the responsibility of the driver developer for each peripheral to define and support
the available power states.
1-10 Product Overview
Power State
S0Working S1Standby S2
**S3 Suspend
to RAM
S4Hibernate **S5Soft Off
Supported
Y Y N Y Y Y
Description
Fully
Functional
• Video Back
Light Off
• HDD Off
• Cache
Flush
• Memory in
Slow
Refresh
• CPU Halted
• Video Back
Light Off
• HDD Off
• Cache
Flush
• Memory in
Slow
Refresh
• CPU Halted
• Video Back
Light Off
• HDD Off
• Cache
Flush
• Memory in
Slow
Refresh
• CPU Halted
OFF
Power Supply
Status
On On Powered
Down**
Powered
Down**
Powered
Down**
Power
Consumption*
37 24 2 1 <1
Wake Options
Power Switch
N/A Y Y Y Y
PS/2 Keyboard
N/A Y Y N N
PS/2 Mouse
N/A Y Y N N
USB Keyboard
N/A Y Per O/S N N
USB Mouse
N/A Y Per O/S N N
LAN (magic
packet)
N/A Y Y Y Y
RTC Alarm
N/A Y Y Y Y
Serial Port (RI)
N/A Y N N N
Note: Power consumption based on the following configuration with no peripherals Intel Celeron 900, 512MB DIMM, HDD
*Maintains small voltage to support wake circuits)
**The external power supply is ON while in S3-S5. The motherboard shuts down all power circuits except for a small voltage to
support wake circuits. Power to the 24V USB printer port and the Cash drawer is also disconnected while in S3-S5
Product Overview 1-11
Enabling Wake on LAN
In order for Wake on LAN to function the Network driver must be enabled (factory
default). The procedure for enabling the driver depends on which operating system you
are using.
Windows 7
1. Computer >> System Propertiestab >> Device Manager
1-12 Product Overview
2. Select Network adapters.
3. Right-click Intel(R) Ethernet Connection J217-LM >> Properties.
4. Under the Power Management tab, Wake on Magic Packet and Wake on Pattern Match
and Wake on Magic Packet from power off state option boxes should be checked. Select
OK after making any changes.
/