Neopost AS-150 User manual

Brand: Neopost

Model: AS-150

Type: User manual

Neopost AS-150 is a small media inkjet printer designed for quick and easy printing on various media types. With its compact size and user-friendly design, the AS-150 is ideal for desktop use in small offices, home offices, or workgroups. It features advanced inkjet technology that delivers sharp, high-quality prints with vibrant colors and crisp text. The AS-150 offers versatile printing options, allowing you to print on a wide range of media, including envelopes, postcards, labels, and even thick cardstock.

AS-150

Small Media Inkjet Printer

User Guide

SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.

OBSERVE SAFETY RULES WHEN OPERATING THE AS-150 PRINTER.

BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW

RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:

 Keep hands, hair, and clothing clear of rollers and other moving parts.

 Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be sure

machine mechanisms come to a stop.

 Always turn machine off before making adjustments, cleaning machine, or performing any

maintenance covered in this manual.

 Use power cord supplied with machine. Plug it into a properly grounded, easily accessible wall

outlet located near machine. Failure to properly ground machine can result in severe personal

injury and/or fire.

 Power cord and wall plug are primary means of disconnecting machine from power supply.

 DO NOT use an adapter plug on line cord or wall outlet.

 DO NOT remove ground pin from line cord.

 DO NOT route power cord over sharp edges or trap it between furniture.

 Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

 Make sure there is no strain on power cord caused by jamming it between equipment,

walls or furniture.

 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a

qualified service representative. Report any cover damage to your service representative.

 This machine requires periodic maintenance. Contact your authorized service representative for

required service schedules.

 To prevent overheating, do not cover vent openings.

 Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Neopost USA, its designated agents, and their

employees. The information in this guide was obtained from several different sources that are deemed

reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects.

However, neither Neopost USA nor any of its agents or employees shall be responsible for any inaccuracies

contained herein.

including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

TABLE OF CONTENTS

Table of Contents

Table of Contents i

SECTION 1 – Getting Acquainted 1

Operator View 1

Rear View 2

Control Panel 3

SECTION 2 – Installing Printer 4

Choose a Location 4

Contents of Packaging 4

Assembling Printer 4

Install Rear Media Support 5

Install Rear Media Guide 5

Connecting Printer 6

Install Inkjet Cartridges 7

Set up Feed 8

Install Printer Driver 9

USB Port Selection and Verification Process 10

SECTION 3 – Operating Printer 12

Printer Control Panel & MENU Features 12

Purge While Printing 14

Print Recovery After Jam 14

Printer Driver Properties 15

SECTION 4 – Maintenance 18

Inkjet Cartridge 18

Jams in Printer 20

Replacing Sheet Separators 20

Cleaning the Printer 21

SECTION 5 – Troubleshooting Guide 22

HP Inkjet Print Cartridges 22

Printer 23

APPENDIX A – Printer Specifications 24

APPENDIX B – Supplies & Service 25

Supplies 25

Obtaining Service and Support 25

INDEX 26

TABLE OF CONTENTS

SECTION 1

GETTING ACQUAINTED

SECTION 1 – Getting Acquainted

Operator View

1. Printhead Holder – Holds Printheads/Ink Cartridges.

2. Media Side Guides – Help guide media to Printheads.

3. Rear Media Guide – Allows for adjustment in stack angle, based on media type and

length. Helps to force media against the separation area.

4. Rear Media Support (Feed Ramp) – Provides proper angle to enhance media feed

and separation.

5. Printer LCD Display – Displays Menu and information about Printer status.

6. Printer Control Panel – Keys are used to operate Printer.

7. Media Side Guide Locking Knobs – Lock and unlock Media Side Guides to fit

different sizes of media.

SECTION 1

GETTING ACQUAINTED

Rear View

1. Separator Locking Knob – Lock and unlock Separators to adjust for

different media thicknesses.

Sheet Separator – Separates each piece of media as it is fed.

3. USB Port – Connects Printer to your computer using your USB Port.

Main Power Switch – Turns Printer ON and OFF.

Main Power Fuse – Protects all electronic circuits in Printer.

6. Power Receptacle – Power cord plugs in here.

7. Rear Media Guide Locking Knob – Lock and unlock Rear Media Guide to fit

different sizes of media.

SECTION 1

GETTING ACQUAINTED

Control Panel

1. ON LINE key – Indicator lights when data is sent to Printer and printing is ready to

begin. Also turns Printer offline to access the

mode.

+ key – In Menu mode, use this key to scroll to the next selection.

ENTER key – Starts and stops printing.

FAULT Indicator – Lights when there is a problem with printing process.

RESET key – Resets Printer to “standby” state.

6. - key – In Menu mode, this key scrolls to the previous selection.

MENU key – Puts Printer in Menu mode to access operator functions.

8. TEST PRINT key – Puts Printer in Test mode and prints a sample copy to check

Printer’s output.

9. OPERATOR (LCD) DISPLAY – Indicates Printer status including menus, prompts

and error messages.

NOTE: A complete description of the functions and operation of the Printer Keys can be found in

Section 3 – Operating Printer.

SECTION 2

INSTALLING PRINTER

SECTION 2 – Installing Printer

Before using Printer:

• Choose a location for Printer

• Plug in Printer and connect it to computer

• Install Inkjet Cartridges

• Set up feed on Printer

• Install Printer Driver

Choose a Location

Place Printer on a sturdy worktable or cabinet at least

12" from any walls. Protect Printer from excessive heat,

dust, and moisture – avoid placing it in direct sunlight.

Contents of Packaging

1. AS-150 Printer

2. Power Cord

3. Software

4. Side Guides

5. Rear Media Support & Guide

6. Operator Manual

Assembling Printer

Tools required: Standard #2 Phillips head screwdriver.

Install Side Guides

1. Remove two screws from Side Guide Blocks.

2. Position Side Guide screw holes so they align

with holes in Side Guide Blocks.

3. Insert screws removed in Step 1.

Tighten so Guides are firmly attached to Side

Guide Blocks.

SECTION 2

INSTALLING PRINTER

Install Rear Media Support

1. Install Rear Media Support using two

screws [A] (included) onto Rear Center

Plate (as shown).

Install Rear Media Guide

1. Insert Adjusting Knob [A] through Rear

Media Guide and Rear Media Support.

Screw into rectangular washer [B].

SECTION 2

INSTALLING PRINTER

Connecting Printer

Plugging in Printer

Make sure Printer’s Main Power Switch is turned OFF.

1. Connect one end of power cord to rear

receptacle on Printer.

2. Plug other end into a 115-240 Volt AC,

50/60 Hz. grounded outlet.

CAUTION

DO NOT USE ADAPTER PLUGS OR

EXTENSION CORDS TO CONNECT

PRINTER TO WALL OUTLET.

DO NOT USE WITH OUTLETS

CONTROLLED BY WALL SWITCHES.

DO NOT USE WITH OUTLETS THAT

SHARE THE SAME CIRCUIT WITH

LARGE ELECTRICAL MACHINES

OR APPLIANCES.

Connecting to Computer

USB Port: Plug USB cable into connector.

Cable used to connect Printer to computer must

not exceed 6 feet long.

NOTICE

DO NOT CONNECT THE USB CABLE

UNITL AFTER YOU HAVE

SUCCESSFULLY INSTALLED THE

PRINTER DRIVER.

SECTION 2

INSTALLING PRINTER

Install Inkjet Cartridges

Printer has 3 Inkjet Cartridges. To install Cartridges:

1. Remove Inkjet Cartridge from packaging.

Take care not to touch copper contacts,

metal plate, or gold printhead. Remove

protective tape from Printhead.

2. Open Latch Lever mounted on Inkjet

Cartridge Holder.

3. With Cartridge’s Printhead pointing

down, slide Cartridge into Holder. Push

down and toward contacts in Holder.

4. Make sure Cartridge is seated in Holder.

Close Latch Lever to secure Cartridge.

DO NOT force Latch Lever into place.

5. Repeat Steps 1-4 for remaining

Inkjet Cartridges.

Ink in Cartridge may be

harmful if swallowed.

Keep new and used

Cartridges out of reach of

children. Discard empty

Cartridges immediately.

SECTION 2

INSTALLING PRINTER

Set up Feed

Printer has two Sheet Separators, two Side Guides, and a Rear Media Support and Guide.

Adjust Sheet Separators individually:

1. Move Side Guides to access locking screws.

2. Loosen locking screw(s) [A] (as shown) and

raise Separator. Tighten locking screw to

hold Separator in raised position.

3. Place media under Separators. It is best to

place media in center position on Table.

4. Loosen Separator locking screw.

Place Separator on media and tighten

locking screw.

Repeat for remaining Separator.

5. Adjust Side Guides so that they are about

1/32" from sides of media. Tighten locking

screws on Side Guides.

Set Side Guides to direct media so Printheads

print on desired print area of media (top edge,

middle, bottom edge).

6. Adjust Rear Guide by loosening locking screw

[B]. Slide Guide so media is raised

approximately 1/2" above Rear Media

Support. Tighten locking screw.

7. Test feed media by pressing ON LINE key,

then the ENTER key. Press ENTER to stop

feeding, then press ON LINE to stop Printer.

SECTION 2

INSTALLING PRINTER

Install Printer Driver

Directions for installing the Printer Drivers produced by Quadient (formerly Satori) Software.

1. Do NOT connect the USB cable at this time. Close any applications running on your computer. Restart

computer before installing Driver.

2. Install CD in CD drive: Click “Open folder to view files”. Locate and open the “Printer_Drivers”

folder, then select and double-click “AddDriver.exe”.

If the “…Driver Removal Tool” opens; click on YES to

remove all previously installed (earlier version)

Satori/Quadient drivers.

Tip: If you are sure all “Satori/Quadient” drivers, currently

on your system, were loaded using the current installer; you

can click on No to skip this step.

3. The “Add Printer” window opens.

Click “Add a local printer”.

4. “Choose a printer port” window opens.

Select the “LPT1:” Printer Port.

Click Next>.

Tip: You will change this to USB later.

5. “Install the printer driver” window opens.

Select “Neopost AS-150…” from the “Printers” list.

Click Next>.

6. “Type a printer name” window opens.

This screen allows you to change the “default” name of the

printer; if desired.

Click Next> to install the driver.

7. “Printer sharing” window opens.

Select your sharing choice. Click Next>.

8. “You have successfully added Neopost AS-150…” window

opens. Choose if you want to set this printer as your

“default printer”. Then click “Finish”.

WARNING: Do NOT click on the “Print a test page”

button at this time.

Click Finish to complete the installation.

9. Proceed to the next section “USB Port Selection and Verification Process”.

SECTION 2

INSTALLING PRINTER

USB Port Selection and Verification Process

Please use the following procedure to select and verify that the proper USB port selection was made before

you attempt to print.

Before You Begin (Some General Driver Install Notes):

 When initially installing the printer driver, leave the port selection at default (LPT1:), even if you don't

have an “LPT” port on your printer/computer.

 Don't connect the printer to the computer’s USB port until you have the printer driver successfully

installed. See “Installing Printer Driver” section.

Tip: If you have already mistakenly connected the printer to the computer and attempted to send data

to the printer, but you are not getting any response from the printer, then you should:

- Delete all print jobs (documents) in the computer’s printer queue

- Reboot your computer

- Power the printer off/on

 After the printer driver has been successfully installed on your computer; connect the printer to the

computer, using a USB cable, and then turn the printer on.

If this type of printer has never been connected to this computer before; Windows will display the

"found new hardware" and "installing new hardware" messages at this time. After Windows finishes

installing new hardware, it should display the message; "The hardware has been installed

successfully..". Note: If this type of printer has been connected to this computer in the past, you may

not see these messages.

PROCESS:

NOTE: This process assumes you are using Windows 7. If not, the process is similar, but some of the

Windows features/names will be different. For example if you are using Windows XP; instead of opening

the “Devices and Printers” folder, you open the “Printers and Faxes” folder. In addition; to access the

printer’s properties in Windows XP, you click on “Properties” instead of “Printer Properties”.

1. From the “Devices and Printers” folder; locate and open the printer driver’s properties. This can be

done by right clicking on the printer driver and selecting “printer properties”.

2. Click on the “Ports” tab and locate the highest numbered USB port (Virtual printer port for USB)

selection in the list.

For example if you have the following choices; please select USB003.

USB001, USB002, USB003

If there is only one choice (normally USB001), then make this selection.

Then click on Apply.

3. While watching the status of the printer driver, in the “Devices and Printers” folder; power the

printer off, wait 10 seconds, and power the printer back on again.

If you made the correct USB port selection, in the previous step, you should observe the

following:

 When you power the printer OFF; the status should toggle from “ready” to “offline”

(printer icon should “gray out”).

 When you power the printer ON again; the printer status should toggle from

“offline” to “ready” (printer icon should look normal).

IMPORTANT! You must power the printer off and on with the USB cable connected.

Just disconnecting and reconnect the USB cable will not work.

If you didn’t see a change, please repeat this step again. In many cases, the computer system will

not register the status change the first time the printer is powered off and on.

SECTION 2

INSTALLING PRINTER

4. Did the printer status change when you powered the printer off/on?

• NO: Click on the “Ports” tab; then locate and select the next USB port selection in the

list. Click on Apply. Then go to Step # 3.

• YES: Please proceed to the next step.

5. If the printer status changes when you power the printer off/on; then close the printer driver’s

properties window by clicking on OK.

You can also close the “Devices and Printers” folder at this time.

6. You are Finished.

Your printer driver has been properly configured for the USB port you are connected to and the

driver is communicating with the printer.

You are ready to begin printing.

SECTION 3

OPERATING PRINTER

SECTION 3 – Operating Printer

This section is divided into two parts.

The first part describes the function of Printer Control Panel and MENU features.

The second part describes the Printer Driver Properties and various options available when running a job.

It is assumed that the feed is set up, the Driver is loaded and the Printer is connected to your computer.

Printer Control Panel & MENU Features

ONLINE key

Pressing the ON LINE key will cause the printer to change from the on-line state, to the off-line state,

or vice-versa.

Off-Line Mode: The LED on this key will slowly flash when there is power present and the printer is

off-line. The printer will display “Printer Offline / Enter for Paper Feed”. In the off-line mode,

pressing ENTER starts paper feeding, but no printing takes place.

On-Line Mode: The LED on this key will turn on (steady), when the printer is placed on-line.

The printer will display “Printer Online / Waiting for Data”. In the on-line mode, the ENTER key can

be used to start/stop media feed; once a print job is sent.

Pressing the ONLINE key during the printing operation will take the printer off-line and stop the

printer.

IMPORTANT: The printer must be placed in the Off-Line mode to access the following features.

TEST key

When the printer is Off-Line; pressing the TEST key accesses the Test Print mode. “Working”

appears in lower half of display. In this mode, the ENTER key can be used to stop/start media feeding

and printing.

To exit the Test Print mode, press the TEST key again and the Printer will return to its “Off-Line”

state.

+ / - (plus / minus) keys

In the various menu modes these keys are used to step through the options.

RESET key

The RESET key is used to clear the printer memory and return it to its initial state (off-line state).

SECTION 3

OPERATING PRINTER

MENU key

The MENU key is used to access the special features built into the printer. The basic features are

accessed by taking the printer Off-Line and then momentarily pressing the MENU key.

Use the “+” or “-” keys to access the features.

The features available under this mode of operation are as follows:

Press Enter to Purge – The purging function is useful to clear the inkjet cartridge nozzles when the

machine has been sitting idle. To activate the purge, press the ENTER key and feed media.

Clear Batch Counter – Pressing the ENTER key will clear the number in the upper right hand corner

of the display. Resetting the counter is usually performed at the start of each job. Turning OFF the

printer will not reset this counter.

Purge First Piece – Turning the feature ON will cause the printer to send one purge pattern on the

first piece. After the purge is completed the next piece will print the first record of your job.

Address Recovery – In event of a jam or misprint; in the printer you can recover up to the last 10

records by using this feature. See “Print Recovery After Jam” for details on the use of this feature.

Print Enhancement –The print enhancement feature is used to help the nozzles on the ink cartridge

stay open and decrease the loss of the descender on letters such as “y” or “q” and accent marks that do

not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The

function will remain as changed until the operator changes it again.

NOTE: The Print Enhancement feature will time out after 100 seconds if no media is going through

the printer. Once media is being printed it will restart.

Automatic Feed –Turning the feature ON will cause the printer to automatically start the transport

and feed systems, if the printer is placed on-line before it starts receiving data.

Pause Type: – Allows Printer to respond to a “break mark” set in the database used in a given job.

“Break mark” marks the end of a series within the database. For example, addresses with the same

postal code or after a set number of entries. There are two “Pause Type:” selections:

Feed Stop – Used for standalone desktop units not used in-line with other mailing equipment.

Printer stops feeding media for a set amount of time after it “sees” a “break mark”. This allows

time for operator to pack or separate that set of printed pieces before next set starts. Use “+” or “-”

key to access this feature. Press ENTER to turn this function ON or OFF.

Conveyor Speed Up – Do NOT use. Not applicable to this product; since it doesn’t provide a

conveyor speed-up output port.

Enter when head (n) filled – The printer is capable of telling you when an ink cartridge is running

low of ink. To use this feature press the MENU key momentarily. Then use the “+” or “-” key to

highlight “Enter when head (n) is filled”. Press the ENTER key and install a new cartridge. Repeat

for each cartridge you install. When the ENTER key is pressed the display will change to “Head (n)

has a new cartridge”. To check the level of ink in the cartridges, Press and hold the TEST key until

the “Service Menu” appears. Use the “+” or “-” key to scroll to the “Service Menu: Ink Levels,

100%100%100%”. This will show the estimated amount of ink that the printer has calculated to be

present within each cartridge.

IMPORTANT: The “Ink Level” feature is only accurate if the cartridges remain in the original

positions where they were first installed. If you swap the cartridges from one pen stall position to

another, the levels will not be accurate.

SECTION 3

OPERATING PRINTER

Setup Menu: To access the Setup Menu; take the printer Off-Line then press and hold the MENU

key until the “Setup Menu” appears. Step through the Setup Menu items, using the “+” or “-” key.

Total Count – The total count displayed is the total number of prints that have passed through the

printer. It is non-resettable.

BIOS Version – The version of the BIOS is displayed in this menu when the “+” key is pressed

once. From time to time it may be necessary for a technician to upgrade the BIOS in the printer.

When this is done, the new BIOS version can be checked in this manner.

Purge While Printing

To activate Purge in the middle of a job:

Press ONLINE key to pause current job.

Press MENU, to access “Press Enter to Purge”.

Press ENTER to start purge and press ENTER again to stop purge.

Press ONLINE, then ENTER to get back to normal printing.

NOTE: If a paper jam occurs during Purge; once Purge is finished, use “Address Recovery” to get

back to normal printing. Otherwise you will lose records.

Print Recovery After Jam

If the media should jam in the printer during the run it is possible to recover up to 10 pieces (records) that

might be lost. If a jam occurs, the printer control panel will display “Jam: Reprint Lost Pieces” and

“MENU To Continue”..

To recover the lost pieces do the following:

1. Press the MENU key and the “Address Recovery” option will appear.

2. Press the ENTER key and the following display will appear “Enter: Recover 1 piece”.

3. Use the + key to select the number of pieces you wish to recover up to 9.

NOTE: Count the number of pieces you wish to recover and then add 2 for the pieces (records) that

are in the buffer.

4. Next, press the ENTER key again to register the number of pieces to be recovered.

5. Then press the ENTER key again to restart the printer.

6. You may repeat this process a many times as required. When you reach the end of the database if

the last piece jams, then enter 1 piece to be recovered.

SECTION 3

OPERATING PRINTER

Printer Driver Properties

The Printer Driver controls Printer operation and allows you to send fixed and variable text and graphics to

Printer. Within your data management software is a “Print” function. In that “Print” function is a

Properties button. Through Properties you can control and customize the Printer’s output.

To start printing, click File, then Print.

“Print” window opens.

To print the job, click OK.

To use the special features built into the Printer Driver,

click on the “Properties” button.

“Document Properties” window opens.

About Tab

Lets you view the Printer Driver Version and Driver

Manufacturer information.

Layout Tab

Orientation:

Lets you select Portrait or Landscape orientation.

NOTE: This selection should be left at the Portrait

selection.

Advanced Button: See next page for details.

SECTION 3

OPERATING PRINTER

Advanced Button:

If you click on the Advanced Button, the “Advanced

Options” window opens; with the following features.

Paper/Output

Paper Size: Select a paper size from the pull-down list.

NOTE: Maximum media size is 6.5" W x 9.5" L.

Copy Count: Allows you to select the number of copies.

NOTE: The Copies feature is not active (does not

function) in the current driver version.

Document Options

Halftoning:

Auto Select, Super Cell, Dither 6x6, Dither 8x8.

Provides different methods of simulating the color

variations and densities in an image. A dither pattern is a

pattern of dots used to simulate a shade of an image.

Tip: In general, you should only use “monochrome”

images with this printer. If you choose to use color or

grayscale images you may need to experiment with the

Halftoning selections to obtain the output you like best.

Print Optimization: Enable, Disable

When enabled; the output is rendered to reduce the amount

of information being sent to the printer.

If output is being rendered improperly; try disabling this

feature. NOTE: Disabling this feature may reduce

production (printer may pause to “wait for data” during the

print job).

Printer Features

Orientation: Normal, Reverse

Note: Normal is up-side-down to the operator.

Text DPI: Sets resolution of print quality. Changing

resolution to a higher number (e.g. 200 DPI to 600 DPI)

increases image quality.

Feeder Delay: No delay, 0.10 Seconds, 0.20 Seconds……

up to 60 Seconds.

Lets you select a delay between each piece that is printed. Can be used to provide additional dry time,

before the next piece is printed and ejected.

Selection (DPI)

Resolution

150

600 x 150 DPI

200

600 x 200 DPI

300

600 x 300 DPI

600

600 x 600 DPI

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Neopost AS-150 User manual

Neopost AS-150 User manual

Neopost AS-150 User manual

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