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AS-150
Small Media Inkjet Printer
User Guide
SAFETY PRECAUTIONS
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.
OBSERVE SAFETY RULES WHEN OPERATING THE AS-150 PRINTER.
BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW
RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:
Keep hands, hair, and clothing clear of rollers and other moving parts.
Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be sure
machine mechanisms come to a stop.
Always turn machine off before making adjustments, cleaning machine, or performing any
maintenance covered in this manual.
Use power cord supplied with machine. Plug it into a properly grounded, easily accessible wall
outlet located near machine. Failure to properly ground machine can result in severe personal
injury and/or fire.
Power cord and wall plug are primary means of disconnecting machine from power supply.
DO NOT use an adapter plug on line cord or wall outlet.
DO NOT remove ground pin from line cord.
DO NOT route power cord over sharp edges or trap it between furniture.
Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.
Make sure there is no strain on power cord caused by jamming it between equipment,
walls or furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a
qualified service representative. Report any cover damage to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for
required service schedules.
To prevent overheating, do not cover vent openings.
Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace or area.
This manual is intended solely for the use and information of Neopost USA, its designated agents, and their
employees. The information in this guide was obtained from several different sources that are deemed
reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects.
However, neither Neopost USA nor any of its agents or employees shall be responsible for any inaccuracies
contained herein.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher
TABLE OF CONTENTS
i
Table of Contents
Table of Contents i
SECTION 1 – Getting Acquainted 1
Operator View 1
Rear View 2
Control Panel 3
SECTION 2 – Installing Printer 4
Choose a Location 4
Contents of Packaging 4
Assembling Printer 4
Install Rear Media Support 5
Install Rear Media Guide 5
Connecting Printer 6
Install Inkjet Cartridges 7
Set up Feed 8
Install Printer Driver 9
USB Port Selection and Verification Process 10
SECTION 3 – Operating Printer 12
Printer Control Panel & MENU Features 12
Purge While Printing 14
Print Recovery After Jam 14
Printer Driver Properties 15
SECTION 4 – Maintenance 18
Inkjet Cartridge 18
Jams in Printer 20
Replacing Sheet Separators 20
Cleaning the Printer 21
SECTION 5 – Troubleshooting Guide 22
HP Inkjet Print Cartridges 22
Printer 23
APPENDIX A – Printer Specifications 24
APPENDIX B – Supplies & Service 25
Supplies 25
Obtaining Service and Support 25
INDEX 26
TABLE OF CONTENTS
ii
SECTION 1
GETTING ACQUAINTED
1
SECTION 1 – Getting Acquainted
Operator View
1. Printhead Holder – Holds Printheads/Ink Cartridges.
2. Media Side Guides – Help guide media to Printheads.
3. Rear Media Guide – Allows for adjustment in stack angle, based on media type and
length. Helps to force media against the separation area.
4. Rear Media Support (Feed Ramp) – Provides proper angle to enhance media feed
and separation.
5. Printer LCD Display – Displays Menu and information about Printer status.
6. Printer Control Panel – Keys are used to operate Printer.
7. Media Side Guide Locking Knobs – Lock and unlock Media Side Guides to fit
different sizes of media.
SECTION 1
GETTING ACQUAINTED
2
Rear View
1. Separator Locking Knob – Lock and unlock Separators to adjust for
different media thicknesses.
2.
Sheet Separator – Separates each piece of media as it is fed.
3. USB Port – Connects Printer to your computer using your USB Port.
4.
Main Power Switch – Turns Printer ON and OFF.
5.
Main Power Fuse – Protects all electronic circuits in Printer.
6. Power Receptacle – Power cord plugs in here.
7. Rear Media Guide Locking Knob – Lock and unlock Rear Media Guide to fit
different sizes of media.
SECTION 1
GETTING ACQUAINTED
3
Control Panel
1. ON LINE key – Indicator lights when data is sent to Printer and printing is ready to
begin. Also turns Printer offline to access the
Menu
mode.
2.
+ key – In Menu mode, use this key to scroll to the next selection.
3.
ENTER key – Starts and stops printing.
4.
FAULT Indicator – Lights when there is a problem with printing process.
5.
RESET key – Resets Printer to “standby” state.
6. - key – In Menu mode, this key scrolls to the previous selection.
7.
MENU key – Puts Printer in Menu mode to access operator functions.
8. TEST PRINT key – Puts Printer in Test mode and prints a sample copy to check
Printer’s output.
9. OPERATOR (LCD) DISPLAY – Indicates Printer status including menus, prompts
and error messages.
NOTE: A complete description of the functions and operation of the Printer Keys can be found in
Section 3 – Operating Printer.
SECTION 2
INSTALLING PRINTER
4
SECTION 2 – Installing Printer
Before using Printer:
• Choose a location for Printer
• Plug in Printer and connect it to computer
• Install Inkjet Cartridges
• Set up feed on Printer
• Install Printer Driver
Choose a Location
Place Printer on a sturdy worktable or cabinet at least
12" from any walls. Protect Printer from excessive heat,
dust, and moisture – avoid placing it in direct sunlight.
Contents of Packaging
1. AS-150 Printer
2. Power Cord
3. Software
4. Side Guides
5. Rear Media Support & Guide
6. Operator Manual
Assembling Printer
Tools required: Standard #2 Phillips head screwdriver.
Install Side Guides
1. Remove two screws from Side Guide Blocks.
2. Position Side Guide screw holes so they align
with holes in Side Guide Blocks.
3. Insert screws removed in Step 1.
Tighten so Guides are firmly attached to Side
Guide Blocks.
SECTION 2
INSTALLING PRINTER
5
Install Rear Media Support
1. Install Rear Media Support using two
screws [A] (included) onto Rear Center
Plate (as shown).
Install Rear Media Guide
1. Insert Adjusting Knob [A] through Rear
Media Guide and Rear Media Support.
Screw into rectangular washer [B].
SECTION 2
INSTALLING PRINTER
6
Connecting Printer
Plugging in Printer
Make sure Printer’s Main Power Switch is turned OFF.
1. Connect one end of power cord to rear
receptacle on Printer.
2. Plug other end into a 115-240 Volt AC,
50/60 Hz. grounded outlet.
CAUTION
DO NOT USE ADAPTER PLUGS OR
EXTENSION CORDS TO CONNECT
PRINTER TO WALL OUTLET.
DO NOT USE WITH OUTLETS
CONTROLLED BY WALL SWITCHES.
DO NOT USE WITH OUTLETS THAT
SHARE THE SAME CIRCUIT WITH
LARGE ELECTRICAL MACHINES
OR APPLIANCES.
Connecting to Computer
USB Port: Plug USB cable into connector.
Cable used to connect Printer to computer must
not exceed 6 feet long.
NOTICE
DO NOT CONNECT THE USB CABLE
UNITL AFTER YOU HAVE
SUCCESSFULLY INSTALLED THE
PRINTER DRIVER.
SECTION 2
INSTALLING PRINTER
7
Install Inkjet Cartridges
Printer has 3 Inkjet Cartridges. To install Cartridges:
1. Remove Inkjet Cartridge from packaging.
Take care not to touch copper contacts,
metal plate, or gold printhead. Remove
protective tape from Printhead.
2. Open Latch Lever mounted on Inkjet
Cartridge Holder.
3. With Cartridge’s Printhead pointing
down, slide Cartridge into Holder. Push
down and toward contacts in Holder.
4. Make sure Cartridge is seated in Holder.
Close Latch Lever to secure Cartridge.
DO NOT force Latch Lever into place.
5. Repeat Steps 1-4 for remaining
Inkjet Cartridges.
Ink in Cartridge may be
harmful if swallowed.
Keep new and used
Cartridges out of reach of
children. Discard empty
Cartridges immediately.
SECTION 2
INSTALLING PRINTER
8
Set up Feed
Printer has two Sheet Separators, two Side Guides, and a Rear Media Support and Guide.
Adjust Sheet Separators individually:
1. Move Side Guides to access locking screws.
2. Loosen locking screw(s) [A] (as shown) and
raise Separator. Tighten locking screw to
hold Separator in raised position.
3. Place media under Separators. It is best to
place media in center position on Table.
4. Loosen Separator locking screw.
Place Separator on media and tighten
locking screw.
Repeat for remaining Separator.
5. Adjust Side Guides so that they are about
1/32" from sides of media. Tighten locking
screws on Side Guides.
Set Side Guides to direct media so Printheads
print on desired print area of media (top edge,
middle, bottom edge).
6. Adjust Rear Guide by loosening locking screw
[B]. Slide Guide so media is raised
approximately 1/2" above Rear Media
Support. Tighten locking screw.
7. Test feed media by pressing ON LINE key,
then the ENTER key. Press ENTER to stop
feeding, then press ON LINE to stop Printer.
SECTION 2
INSTALLING PRINTER
9
Install Printer Driver
Directions for installing the Printer Drivers produced by Quadient (formerly Satori) Software.
1. Do NOT connect the USB cable at this time. Close any applications running on your computer. Restart
computer before installing Driver.
2. Install CD in CD drive: Click “Open folder to view files”. Locate and open the “Printer_Drivers”
folder, then select and double-click “AddDriver.exe”.
If the “…Driver Removal Tool” opens; click on YES to
remove all previously installed (earlier version)
Satori/Quadient drivers.
Tip: If you are sure all “Satori/Quadient” drivers, currently
on your system, were loaded using the current installer; you
can click on No to skip this step.
3. The “Add Printer” window opens.
Click “Add a local printer”.
4. “Choose a printer port” window opens.
Select the “LPT1:” Printer Port.
Click Next>.
Tip: You will change this to USB later.
5. “Install the printer driver” window opens.
Select “Neopost AS-150…” from the “Printers” list.
Click Next>.
6. “Type a printer name” window opens.
This screen allows you to change the “default” name of the
printer; if desired.
Click Next> to install the driver.
7. “Printer sharing” window opens.
Select your sharing choice. Click Next>.
8. “You have successfully added Neopost AS-150…” window
opens. Choose if you want to set this printer as your
“default printer”. Then click “Finish”.
WARNING: Do NOT click on the “Print a test page”
button at this time.
Click Finish to complete the installation.
9. Proceed to the next section “USB Port Selection and Verification Process”.
SECTION 2
INSTALLING PRINTER
10
USB Port Selection and Verification Process
Please use the following procedure to select and verify that the proper USB port selection was made before
you attempt to print.
Before You Begin (Some General Driver Install Notes):
When initially installing the printer driver, leave the port selection at default (LPT1:), even if you don't
have an “LPT” port on your printer/computer.
Don't connect the printer to the computer’s USB port until you have the printer driver successfully
installed. See “Installing Printer Driver” section.
Tip: If you have already mistakenly connected the printer to the computer and attempted to send data
to the printer, but you are not getting any response from the printer, then you should:
- Delete all print jobs (documents) in the computer’s printer queue
- Reboot your computer
- Power the printer off/on
After the printer driver has been successfully installed on your computer; connect the printer to the
computer, using a USB cable, and then turn the printer on.
If this type of printer has never been connected to this computer before; Windows will display the
"found new hardware" and "installing new hardware" messages at this time. After Windows finishes
installing new hardware, it should display the message; "The hardware has been installed
successfully..". Note: If this type of printer has been connected to this computer in the past, you may
not see these messages.
PROCESS:
NOTE: This process assumes you are using Windows 7. If not, the process is similar, but some of the
Windows features/names will be different. For example if you are using Windows XP; instead of opening
the “Devices and Printers” folder, you open the “Printers and Faxes” folder. In addition; to access the
printer’s properties in Windows XP, you click on “Properties” instead of “Printer Properties”.
1. From the “Devices and Printers” folder; locate and open the printer driver’s properties. This can be
done by right clicking on the printer driver and selecting “printer properties”.
2. Click on the “Ports” tab and locate the highest numbered USB port (Virtual printer port for USB)
selection in the list.
For example if you have the following choices; please select USB003.
USB001, USB002, USB003
If there is only one choice (normally USB001), then make this selection.
Then click on Apply.
3. While watching the status of the printer driver, in the “Devices and Printers” folder; power the
printer off, wait 10 seconds, and power the printer back on again.
If you made the correct USB port selection, in the previous step, you should observe the
following:
When you power the printer OFF; the status should toggle from “ready” to “offline”
(printer icon should “gray out”).
When you power the printer ON again; the printer status should toggle from
“offline” to “ready” (printer icon should look normal).
IMPORTANT! You must power the printer off and on with the USB cable connected.
Just disconnecting and reconnect the USB cable will not work.
If you didn’t see a change, please repeat this step again. In many cases, the computer system will
not register the status change the first time the printer is powered off and on.
SECTION 2
INSTALLING PRINTER
11
4. Did the printer status change when you powered the printer off/on?
• NO: Click on the “Ports” tab; then locate and select the next USB port selection in the
list. Click on Apply. Then go to Step # 3.
• YES: Please proceed to the next step.
5. If the printer status changes when you power the printer off/on; then close the printer driver’s
properties window by clicking on OK.
You can also close the “Devices and Printers” folder at this time.
6. You are Finished.
Your printer driver has been properly configured for the USB port you are connected to and the
driver is communicating with the printer.
You are ready to begin printing.
SECTION 3
OPERATING PRINTER
12
SECTION 3 – Operating Printer
This section is divided into two parts.
The first part describes the function of Printer Control Panel and MENU features.
The second part describes the Printer Driver Properties and various options available when running a job.
It is assumed that the feed is set up, the Driver is loaded and the Printer is connected to your computer.
Printer Control Panel & MENU Features
ONLINE key
Pressing the ON LINE key will cause the printer to change from the on-line state, to the off-line state,
or vice-versa.
Off-Line Mode: The LED on this key will slowly flash when there is power present and the printer is
off-line. The printer will display “Printer Offline / Enter for Paper Feed”. In the off-line mode,
pressing ENTER starts paper feeding, but no printing takes place.
On-Line Mode: The LED on this key will turn on (steady), when the printer is placed on-line.
The printer will display “Printer Online / Waiting for Data”. In the on-line mode, the ENTER key can
be used to start/stop media feed; once a print job is sent.
Pressing the ONLINE key during the printing operation will take the printer off-line and stop the
printer.
IMPORTANT: The printer must be placed in the Off-Line mode to access the following features.
TEST key
When the printer is Off-Line; pressing the TEST key accesses the Test Print mode. “Working”
appears in lower half of display. In this mode, the ENTER key can be used to stop/start media feeding
and printing.
To exit the Test Print mode, press the TEST key again and the Printer will return to its “Off-Line”
state.
+ / - (plus / minus) keys
In the various menu modes these keys are used to step through the options.
RESET key
The RESET key is used to clear the printer memory and return it to its initial state (off-line state).
SECTION 3
OPERATING PRINTER
13
MENU key
The MENU key is used to access the special features built into the printer. The basic features are
accessed by taking the printer Off-Line and then momentarily pressing the MENU key.
Use the “+” or “-” keys to access the features.
The features available under this mode of operation are as follows:
Press Enter to Purge – The purging function is useful to clear the inkjet cartridge nozzles when the
machine has been sitting idle. To activate the purge, press the ENTER key and feed media.
Clear Batch Counter – Pressing the ENTER key will clear the number in the upper right hand corner
of the display. Resetting the counter is usually performed at the start of each job. Turning OFF the
printer will not reset this counter.
Purge First Piece – Turning the feature ON will cause the printer to send one purge pattern on the
first piece. After the purge is completed the next piece will print the first record of your job.
Address Recovery – In event of a jam or misprint; in the printer you can recover up to the last 10
records by using this feature. See “Print Recovery After Jam” for details on the use of this feature.
Print Enhancement –The print enhancement feature is used to help the nozzles on the ink cartridge
stay open and decrease the loss of the descender on letters such as “y” or “q” and accent marks that do
not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The
function will remain as changed until the operator changes it again.
NOTE: The Print Enhancement feature will time out after 100 seconds if no media is going through
the printer. Once media is being printed it will restart.
Automatic Feed –Turning the feature ON will cause the printer to automatically start the transport
and feed systems, if the printer is placed on-line before it starts receiving data.
Pause Type: – Allows Printer to respond to a “break mark” set in the database used in a given job.
“Break mark” marks the end of a series within the database. For example, addresses with the same
postal code or after a set number of entries. There are two “Pause Type:” selections:
Feed Stop – Used for standalone desktop units not used in-line with other mailing equipment.
Printer stops feeding media for a set amount of time after it “sees” a “break mark”. This allows
time for operator to pack or separate that set of printed pieces before next set starts. Use “+” or “-”
key to access this feature. Press ENTER to turn this function ON or OFF.
Conveyor Speed Up – Do NOT use. Not applicable to this product; since it doesn’t provide a
conveyor speed-up output port.
Enter when head (n) filled – The printer is capable of telling you when an ink cartridge is running
low of ink. To use this feature press the MENU key momentarily. Then use the “+” or “-” key to
highlight “Enter when head (n) is filled”. Press the ENTER key and install a new cartridge. Repeat
for each cartridge you install. When the ENTER key is pressed the display will change to “Head (n)
has a new cartridge”. To check the level of ink in the cartridges, Press and hold the TEST key until
the “Service Menu” appears. Use the “+” or “-” key to scroll to the “Service Menu: Ink Levels,
100%100%100%”. This will show the estimated amount of ink that the printer has calculated to be
present within each cartridge.
IMPORTANT: The “Ink Level” feature is only accurate if the cartridges remain in the original
positions where they were first installed. If you swap the cartridges from one pen stall position to
another, the levels will not be accurate.
SECTION 3
OPERATING PRINTER
14
Setup Menu: To access the Setup Menu; take the printer Off-Line then press and hold the MENU
key until the “Setup Menu” appears. Step through the Setup Menu items, using the “+” or “-” key.
Total Count – The total count displayed is the total number of prints that have passed through the
printer. It is non-resettable.
BIOS Version – The version of the BIOS is displayed in this menu when the “+” key is pressed
once. From time to time it may be necessary for a technician to upgrade the BIOS in the printer.
When this is done, the new BIOS version can be checked in this manner.
Purge While Printing
To activate Purge in the middle of a job:
Press ONLINE key to pause current job.
Press MENU, to access “Press Enter to Purge”.
Press ENTER to start purge and press ENTER again to stop purge.
Press ONLINE, then ENTER to get back to normal printing.
NOTE: If a paper jam occurs during Purge; once Purge is finished, use “Address Recovery” to get
back to normal printing. Otherwise you will lose records.
Print Recovery After Jam
If the media should jam in the printer during the run it is possible to recover up to 10 pieces (records) that
might be lost. If a jam occurs, the printer control panel will display “Jam: Reprint Lost Pieces” and
“MENU To Continue”..
To recover the lost pieces do the following:
1. Press the MENU key and the “Address Recovery” option will appear.
2. Press the ENTER key and the following display will appear “Enter: Recover 1 piece”.
3. Use the + key to select the number of pieces you wish to recover up to 9.
NOTE: Count the number of pieces you wish to recover and then add 2 for the pieces (records) that
are in the buffer.
4. Next, press the ENTER key again to register the number of pieces to be recovered.
5. Then press the ENTER key again to restart the printer.
6. You may repeat this process a many times as required. When you reach the end of the database if
the last piece jams, then enter 1 piece to be recovered.
SECTION 3
OPERATING PRINTER
15
Printer Driver Properties
The Printer Driver controls Printer operation and allows you to send fixed and variable text and graphics to
Printer. Within your data management software is a “Print” function. In that “Print” function is a
Properties button. Through Properties you can control and customize the Printer’s output.
To start printing, click File, then Print.
“Print” window opens.
To print the job, click OK.
To use the special features built into the Printer Driver,
click on the “Properties” button.
“Document Properties” window opens.
About Tab
Lets you view the Printer Driver Version and Driver
Manufacturer information.
Layout Tab
Orientation:
Lets you select Portrait or Landscape orientation.
NOTE: This selection should be left at the Portrait
selection.
Advanced Button: See next page for details.
SECTION 3
OPERATING PRINTER
16
Advanced Button:
If you click on the Advanced Button, the “Advanced
Options” window opens; with the following features.
Paper/Output
Paper Size: Select a paper size from the pull-down list.
NOTE: Maximum media size is 6.5" W x 9.5" L.
Copy Count: Allows you to select the number of copies.
NOTE: The Copies feature is not active (does not
function) in the current driver version.
Document Options
Halftoning:
Auto Select, Super Cell, Dither 6x6, Dither 8x8.
Provides different methods of simulating the color
variations and densities in an image. A dither pattern is a
pattern of dots used to simulate a shade of an image.
Tip: In general, you should only use “monochrome”
images with this printer. If you choose to use color or
grayscale images you may need to experiment with the
Halftoning selections to obtain the output you like best.
Print Optimization: Enable, Disable
When enabled; the output is rendered to reduce the amount
of information being sent to the printer.
If output is being rendered improperly; try disabling this
feature. NOTE: Disabling this feature may reduce
production (printer may pause to “wait for data” during the
print job).
Printer Features
Orientation: Normal, Reverse
Note: Normal is up-side-down to the operator.
Text DPI: Sets resolution of print quality. Changing
resolution to a higher number (e.g. 200 DPI to 600 DPI)
increases image quality.
Feeder Delay: No delay, 0.10 Seconds, 0.20 Seconds……
up to 60 Seconds.
Lets you select a delay between each piece that is printed. Can be used to provide additional dry time,
before the next piece is printed and ejected.
Selection (DPI)
Resolution
150
600 x 150 DPI
200
600 x 200 DPI
300
600 x 300 DPI
600
600 x 600 DPI
/
