Neopost Mach 6 User manual

MACH 6

DIGITAL COLOR PRINTER

SERVICE MANUAL

Revised: 08-24-18

(Based on Firmware Version R1.3)

PRELIMINARY

Neopost Digital Print Group

3100 Horizon Drive, Suite 100

King of Prussia, PA 19406-2660

Phone: (610) 650-9170

www.neopostusa.com

www.haslerinc.com

www.renausa.com

SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.

OBSERVE SAFETY RULES WHEN OPERATING MACH 6 PRINTER.

BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW

RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:

 Keep hands, hair, and clothing clear of rollers and other moving parts.

 Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be

sure machine mechanisms come to a stop.

 Always power-down and turn off machine before making adjustments, cleaning the machine,

or performing any maintenance covered in this manual.

 Power cord supplied with machine. Plug it into a properly grounded, easily accessible wall

outlet near machine. Failure to properly ground machine can result in severe personal injury

and/or fire.

 Power cord and wall plug are primary means of disconnecting machine from power supply.

 DO NOT use an adapter plug on line cord or wall outlet.

 DO NOT remove ground pin from line cord.

 DO NOT route power cord over sharp edges or trap it between furniture.

 Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

 Make sure there is no strain on power cord caused by jamming it between equipment,

walls or furniture.

 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a

qualified service representative. Report any cover damage to your service representative.

 This machine requires periodic maintenance. Contact your authorized service representative

for required service schedules.

 To prevent overheating, do not cover vent openings.

 Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Neopost USA, its designated

agents, customers, and their employees. The information in this guide was obtained from several

different sources that are deemed reliable by all industry standards. To the best of our

knowledge, that information is accurate in all respects. However, neither Neopost USA, Inc. nor

any of its agents or employees shall be responsible for any inaccuracies contained herein.

Memjet® is a registered trademark.

All other trademarks are the property of their respective holders.

including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

TABLE OF CONTENTS

i

Table of Contents

SECTION 1 – Installing Printer 1

Transport Inspection 1

Tools Needed 1

Choose a Location 2

Operating Conditions 2

Unpacking 2

Contents of Packaging 3

Removing Shipping Materials (Shipping Tape) 4

Install Print Platen & Drip Tray Assembly 5

Attach Media Side Guides and Rear Media Support Guide/Sled 7

Connect Printer 9

Connect to Computer 9

SECTION 2 – Troubleshooting 10

Power Problems 10

Interface Communication Problems 10

Service Station 10

Feeding Problems 11

Memjet Printhead 12

Printing Problems 13

Software Problems 13

Errors and Warnings 14

Jams in Printer 20

SECTION 3 – Touchsreen and Toolbox Operation 21

Drop-Down Menu Options 21

Using Printer Toolbox 24

Drop-Down Menu Options 24

Advanced Service Menus 32

Update Firmware 34

SECTION 4 – Adjustments 35

Feed Drive Motor Belt Tension Adjustment 35

Paper Path Drive Motor Belt Tension Adjustment 35

Paper Path Rollers Belt Tension Adjustment 36

Printhead Lift Motor Drive Belt Tension Adjustment 36

Printhead Lift Assembly Belts Tension Adjustment 37

Service Station Motor Drive Belt Tension Adjustment 38

Service Station Positioning Belts Tension Adjustment 38

Media Thickness Adjustment Lift Motor Drive Belt Tension Adjustment 40

Media Thickness Adjustment Lift Belt Tension Adjustment 40

Testing Belt Tension 41

SECTION 5 – Disassembly/Assembly Procedures 43

Printer Basic Disassembly 43

Service Disassembly Procedures 43

Printer Covers 44

Operator Side Covers 44

Non-Operator Side Covers 44

Control Panel 45

Top Cover 45

Ink Tank Door 46

Exit Cover 46

TABLE OF CONTENTS

ii

General Disassembly and Assembly 49

Replace 24V DC Power Supply 49

Replace Interface PC Board 50

Replace 5V DC Power Supply 50

Replace Fast Internet Switch 51

Replace Top Cover Switch 51

Replace Clutch 52

Replace Feed Drive Motor and Belt 53

Replace Feeder Encoder 53

Replace Paper Path Drive Motor 54

Replace Peristaltic Pump 55

Replace Printhead Home Sensor 56

Replace Main PC Board (MPCA) 57

Replace DPCA Boards 58

Replace Multiplex (MUX) Board 58

Replace Exit Cover and Exit Wheel Assembly 59

Replace Conveyor Assembly 60

Replace Media Exit Sensor 61

Replace Ink Door Switch 61

Replace Media Path Encoder Assembly 62

Replace Ink Tank Latches 62

Replace Top Assembly Switch 63

Replace Media Thickness Motor 64

Replace Media Thickness Home Sensor 65

Replace Center Plate Assembly 66

Replace Paper Path Plate 67

Replace Feed Roller Assemblies 68

Replace Pull-Out Shaft Roller Assembly 69

Replace Paper Path Rollers 70

Replace Paper Path Drive Motor and Roller Belts 72

Remove Media Thickness Adjusting Assembly 73

Ink Station Disassembly 75

Remove Ink Station 75

Ink Station Components 77

Replace Buffer Boxes (3 per Printer) 77

Replace QA Chip Assembly (3 per Printer) 78

Replace Ink Tank Level PCA 78

Replace Peristaltic Waste Pump Assembly 79

Replace Dual Pinch Valve Assembly 80

Clean Dual Pinch Valve Sensors 81

Replace Dual Pinch Valve Sensor PC Board 82

Top Assembly Disassembly 85

Replace Touchscreen Interface PC Board 85

Replace Touchscreen Micro SD Card 85

Replace Touchscreen 86

Replace Feeder Sensor 87

Adjust Feeder Sensor 87

Replace Media Sensor 88

Adjust Media Sensor 88

Remove Latch Release Assembly 89

Remove Printhead Lift Motor Assembly and/or Drive Belt 89

Remove Printhead Lift Motor Assembly Large Pulley 90

Remove Service Station Sled Motor Assembly 91

Remove Service Station Sled Motor Drive Belt 91

Replace Top Assembly Exhaust Fan Assemblies 92

Remove Printhead Lifter Drive Shaft Assembly 93

Remove Printhead Lifter Belts 94

Remove Printhead Locator Assembly 96

Remove Pen Driver Printed Circuit Assembly (PCA) 97

Replace Ink Revolvers 97

Replace Printhead Lever Latch 99

TABLE OF CONTENTS

iii

Replace Printhead Lever Latch Solenoid 102

Inspect the Service Station 104

Service Station Components 105

Remove Capping Station 105

Remove Wiper Roller 106

Remove Wiper Roller Assembly 106

Remove Service Station Base Plate 107

Remove Service Station Sled 108

Remove Service Station Positioning Belts 109

Remove Service Station Home Sensor 112

Remove Top Assembly Media Guide Assembly (Base Plate w/Transport Wheels) 113

Remove Top Assembly Star Wheel Assembly 114

Replace Star Wheel Assembly 114

SECTION 6 - Maintenance 115

Maintenance Schedule 115

Replace Ink Tanks 116

Clean Ink Tank Contacts 117

Clean/Replace Printhead Cartridge 118

Inspect/Clean Service Station 122

Inspect the Service Station 122

Clean Service Station 123

Replace Ink Waste Tray 124

Replace Sheet Separators 125

Cleaning 126

Feed Rollers and Forwarding Rollers 126

Print Engine 126

Clean Star Wheels 128

Clean Pen Driver Printed Circuit Board Contacts 128

Appendices 129

Appendix A – Printer Specifications 129

Appendix B – Supplies and Optional Hardware 130

Appendix C – Ink Flow Diagrams 131

Appendix D – Wiring Diagrams 133

Memjet Print Engine Main Printed Circuit Assembly (MPCA) 133

Printer Interface PC Board Wiring Diagram 134

Print Engine DPCA-1, DPCA-2 and Multiplex (MUX) PCB Wiring Diagram 135

Printer Wiring Diagram 136

Index 137

SECTION 1

INTRODUCTION

1

SECTION 1 – Installing Printer

Before using Printer:

 Transport Inspection. Upon delivery, inspect packaging and report any issues to the Carrier.

 Gather Tools

 Choose a location for Printer

 Unpack and verify Accessory Box contents

 Attach Media Guide to Printer

 Remove shipping materials – Shipping Tape???

 Install Print Platen & Drip Tray Assembly

 Plug in Printer

 Install Printer Software (Driver & Toolbox). Then connect Printer to Computer.

 Install Ink Tanks

 Install Printhead

 Set up feed on Printer

Transport Inspection

The printer is shipped in appropriate packaging so that, under normal shipping conditions, it reaches its destination

without damage.

NOTICE: Report damage to the carrier. The carrier is liable for any damage during transport.

Transport and storage should take place under the following conditions:

-

At temperatures between -25°C and +50°C (-13 °F to 122 °F).

-

At a relative air humidity between 5% and 95%, non-condensing.

-

At an atmospheric pressure between 70 kPa and 105 kPa.

Exposure to conditions that are not permissible may lead to damage which is not externally visible.

IMPORTANT Please save packaging materials for future use! It will be required if you ever need to ship printer.

Before shipping; please refer to the section titled “Preparing Printer for Transport”.??

Tools Needed



Knife and scissors to open packaging



Carpenters Level



#2 Philips Screwdriver



Protective, nitrile powder-free gloves should be worn to avoid getting ink on hands when installing

Print Platen and Drip Tray Assembly, Printhead Cartridge and Ink Tanks.



Distilled or de-ionized water



Non-abrasive, lint free cloths

SECTION 1

INTRODUCTION

2

Choose a Location

Place Printer on a sturdy level worktable or cabinet at least 9" from any

walls. Open the Ink Tank Door and raise the Clamshell Assembly. Use the Bubble

Gauge mounted on the Ink Station Frame (or a small level) placed on the Ink

Station Frame to make sure Printer is level. Protect Printer from excessive heat,

dust, and moisture. Avoid placing it in direct sunlight.

Operating Conditions

Operation should take place under the following conditions:

-

At temperatures between +15°C and +35°C (59 °F to 95 °F).

-

At a relative air humidity between 20% and 80%, non-condensing.

-

At an atmospheric pressure between 70 kPa and 105 kPa.

-

Printer and Print Engine should be protected from excessive environmental debris/dust.

-

Printer must be placed on a “Sturdy/Level” surface.

Exposure to conditions that are not permissible may lead to damage which is not externally visible.

Allow printer, printhead and ink tanks to acclimate to ambient temperature before using the printer.

Unpacking

Please refer to the unpacking sequence, shown below.

NOTE: Packaging materials may vary slightly from what is shown below.

Please save packaging in a safe place, for possible future use.

Two people will be required to safely lift printer and place it onto a sturdy, level work table.

IMPORTANT: WORK TABLE SURFACE MUST BE LEVEL!

Need pictures of unpacking sequence

SECTION 1

INTRODUCTION

3

Contents of Packaging

Items included with the MACH 6 Printer.

1. Rear Media Support Guide/Sled Assembly

(Thumbscrew and mounting screws attached to Printer)

2. Five Ink Tanks (packed in foam molds)

– Cyan, Magenta, Yellow, Black, Black

3. Printhead Cartridge (shown on top of packaging)

4. Media Support Wedge Extensions: Narrow and Wide

(Attach to slot in Rear Media Support Guide/Sled)

5. AC Power Cord

6. Print Platen & Drip Tray Assembly

(Includes High and Low Print Platens)

7. Media Side Guides: Inner and Outer

(Mounting screws attached to Printer)

8. USB Cable

9. Ethernet Cable

10. Sheet Separators (four spare separators inside bag)

CD/DVD – Containing Printer Driver and Operator Manual

4

3

5 7

1

2

6

8

10

9

SECTION 1

INTRODUCTION

4

Removing Shipping Materials (Shipping Tape)

WARNING! To avoid possible damage to printer; do NOT plug-in, or power-up, printer

until all shipping materials have been removed; as described below.

NEED PICTURES of items to remove

SECTION 1

INTRODUCTION

5

1

2

Install Print Platen & Drip Tray Assembly

Select appropriate Platen and Install it into Drip Tray:

 Low Platen [1] (3 dots) is for media such as: heavy paper,

envelopes, card stock, cardboard, chip-board, padded

envelopes??

 High Platen [2] (4 dots) is for thin, flexible media, such as:

sheet paper up to and including 32 lb??

Make sure Platen is positioned onto both Alignment Pins [A], in Drip Tray, as shown below.

CAUTION

It is very important that you get Platen positioned onto both Alignment Pins [A] or damage to

the system may occur when you close Clamshell and or start using printer.

A

SECTION 1

INTRODUCTION

6

Install Print Platen & Drip Tray Assembly into Printer:

1. Open Ink Tank Door [A].

2. Release, pull out on, Clamshell Latch [B],

to release and raise Clamshell.

3. Insert tabs, at each end of Drip Tray, into frame slots [C] as shown below.

Tip: Larger tab, on Drip Tray, faces towards operator side of printer.

4. Verity that Print Platen and Drip Tray Assembly are sitting level in the printer, as shown below.

Tip: If front or back of Drip Tray is not

sitting level; check to be sure both tabs

are in slots [C], shown above.

If front of Drip Tray will not drop into

front slot [C]; you may have Drip Tray

in backwards. Remove and rotate 180

degrees so the larger tab is at operator

side of printer.

5. Carefully Close Clamshell.

6. Close Ink Tank Door.

CAUTION

It is very important that you get the Drip Tray tabs into frame slots [C] or damage to the system

may occur when you close Clamshell and or start using printer.

A

B

SECTION 1

INTRODUCTION

7

Attach Media Side Guides and Rear Media Support Guide/Sled

1. Attach Media Side

Guide - Outer with two

screws [1] (included).

2. Attach Media Side

Guide - Inner with two

screws [2] (included).

3. Attach Rear Media Support Guide/Sled using

two screws (included) to secure it to the

mounting holes on Center Plate [3].

Attach Adjusting Knob [4].

NOTE: Two outside holes fit over socket

head screws.

SECTION 1

INTRODUCTION

8

Narrow and Wide Media Support Wedges:

Use the Narrow or Wide Media Support Wedges to accommodate very wide or very narrow media.

1. Fit the tabs on the Wedges into the appropriate slots on the Media Support Guide. See examples below.

[A] Wide Guide installed.

[B] Narrow Guide installed.

05/31/18: New Wide Guide

Wedge design coming?

SECTION 1

INTRODUCTION

9

Connect Printer

Plugging in Printer

Plug power cord into receptacle [1] at rear of Printer. Internal power supply in

Printer is rated 115 to 240VAC, 50/60 Hz.

CAUTION

DO NOT USE AN ADAPTER PLUGS OR EXTENSION CORDS

TO CONNECT PRINTER TO WALL RECEPTACLE.

DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES.

DO NOT USE OUTLETS THAT SHARE SAME CIRCUIT WITH

LARGE ELECTRICAL MACHINES OR APPLIANCES.

Connect to Computer

Printer connects to computer through USB Port [2].

Network Port [3] for operating in a network environment.

See “Network Connection Setup” in “Using Control Panel Touchscreen”.

Turning Power ON and OFF

IMPORTANT! START ONE PRINTER AT A TIME WHEN SIMILAR

PRINTERS ARE ON THE SAME NETWORK.

Powering Up Printer:

1. Press Main Power Switch on Rear Panel.

2. Press Power Button on Control Panel.

Powering Down Printer:

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS POWER BUTTON ON CONTROL PANEL.

2. WAIT FOR PRINTER TO STOP PROCESSING.

3. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

SECTION 2

TROUBLESHOOTING

10

SECTION 2 – Troubleshooting

This section is arranged by first the condition that might occur, and then by possible problems,

their cause and recommended solutions.

Power Problems

CONDITION PROBLEM SOLUTION

Power is ON, nothing

happens.

No power to Printer. Check that power cord is plugged in.

Check that power outlet is live.

Replace AC Adapter.

Lost Time and Date after

Printer is shut down.

Internal memory battery dead. Replace CR 2032 lithium battery on MPCA.

Interface Communication Problems

CONDITION PROBLEM SOLUTION

Printer does not respond

to software.

Connection problems. Check that port is communicating with Printer by

using another USB cable, replace cable if

necessary.

If port cannot communicate using USB cable,

check Printer.

If port cannot communicate using USB cable and

Printer is OK, check USB port on computer.

Printer not responding to

software.

Poor connection between

Printer and computer.

Turn Printer OFF and ON again.

Check connections.

Service Station

CONDITION PROBLEM SOLUTION

Motor stalls

 Jammed gear train due to

broken post or improperly

seated gears.

 Squeegee blade wedged, not

seated properly.

 Debris build-up on blade and

rollers, increasing friction.

 Bad Motor.

1. Check each possible cause and

correct if possible: reseat gears and/or

squeegee, clean debris from blade

and rollers.

2. Retest.

3. If Motor is still stalled, replace Motor.

Color mixing  Wiper Roller is saturated.

 Squeegee blade is wedged,

not seated properly or bowed.

1. If saturated, clean or replace roller.

2. Reseat squeegee.

3. If squeegee is bowed, adjust

squeegee blade.

SECTION 2

TROUBLESHOOTING

11

Feeding Problems

CONDITION PROBLEM SOLUTION

Intermittent feeding Feed Ramp not used.

Side Guides set improperly.

Dirty Feed Rollers.

Paper stuck together.

Uneven mail piece.

Feed Ramp adds a slope to stack and helps

feeding.

Loosen Side Guides slightly.

Clean Feed Roller with distilled water and a cloth.

DO NOT use any solvents or detergents as they

may damage Feed Rollers.

Fan media before placing it in Printer.

Tap contents to front of envelopes and retry.

Multiple feeds Separator gap not set properly.

Media stuck together.

Side Guides too close to media.

Adjust Separators to thickness of media.

Fan media before loading in Printer.

Push Side Guides away from media.

Failure to feed Side Guides too close to media.

No power to Printer.

Feed gap too tight.

Feed gap too loose.

Material is out of specification.

Motor on, Feed Rollers not turning.

Clutch not engaging.

Motor failure.

No power.

Readjust Side Guides.

Check that power buttons are ON (Control Panel

and Main Power) and that the power cord is

plugged in.

Adjust Separator to thickness of media.

Maximum thickness is 0.020".

Check for broken Drive Belt and replace.

Check for loose set screws on Drive Pulley or Belt

Drive Roller Pulley.

Replace Clutch.

Check that motor is receiving power from the

Power Supply.

See Power Problems in this Section.

Jams Paper path obstruction.

Paper not loaded properly.

Feed Ramp not used properly.

Separators improperly adjusted.

Media curled or bent.

The Separators are worn.

Clear jam: Open Touchscreen “Setup” screen.

Press “Run Path”; this clears media from the

paperpath without feeding more media.

Press “Clear Error”. Press “Resume” to

continue printing.

Instruct operator in proper loading of media.

Set Feed Ramp.

Adjust Separators to thickness of media.

Uncurl media.

Replace Separator Tip.

SECTION 2

TROUBLESHOOTING

12

Memjet Printhead

CONDITION PROBLEM SOLUTION

Missing parts of letters or

text.

Air and bubbles blocking

nozzles.

Printhead is dry.

Clean the Printhead using recirculation,

priming or cycles of depriming and priming

found on the Printer Touchscreen or in the

Printer Toolbox.

Rehydrate Printhead using distilled water and

a wet, clean, lint-free cloth.

NOTE: Air bubbles often disappear with

Printer use.

Print shows regularly

missing or misdirected

nozzles or ink color mixing.

Debris on Printhead. Perform startup routine.

Clean the Printhead using a Cleaning Level

on the Printer Touchscreen or in the Printer

Toolbox.

Wipe Printhead manually with distilled water

and a wet, clean, lint-free cloth.

Replace Printhead.

Ink mixing – Mixed or

muddy colors.

Causes: Ink flooding, air in

Printhead or a dirty Printhead.

Clean the Printhead using a Cleaning Level

on the Printer Touchscreen or in the Printer

Toolbox.

Wipe Printhead manually with distilled water

and a wet, clean, lint-free cloth.

No print or crisp blocks of

missing drops.

Electrical failure or poor

electrical connection.

Reseat Printhead.

Replace Printhead.

System will not reprime ink

after replacing Printhead

Cartridge.

Printhead nozzles dry.

Ink Tanks may be 1/3 full

or less.

Wipe Printhead manually with distilled water

and a wet, clean, lint-free cloth.

Replace Ink Tanks.

SECTION 2

TROUBLESHOOTING

13

Printing Problems

CONDITION PROBLEM SOLUTION

Ink Tank installed, no Ink Level

indication in Toolbox

Ink Tank contacts dirty,

preventing Printer/Ink Tank

communication.

Remove Ink Tank(s). Clean prism and

QA Chip contacts, see Maintenance,

Cleaning Ink Tank Contacts.

Extra lines; losing data Database problem. Check data in database program.

Improper output

(address information out of order,

misfeeding, etc.)

Wrong interface settings.

Static electricity.

Dirty Media Sensor.

Check software or database on PC.

Close software and then turn Printer

OFF and ON.

Clean Media Sensor.

Media jams Double feeding.

Media is curled or bent.

Media is too thin.

Adjust Sheet Separators on Feeder.

Uncurl media.

Minimum thickness for media is 0.004".

No communication Improper cabling /

connector.

Unit not receiving power.

Use proper cable (see Operator

Manual).

Check plug connections, ON/OFF switch

and fuse on back panel.

Print too light or missing

character dots

Clogged or dirty Printhead.

Running out of ink.

Check Printhead.

Replace Ink Tanks.

Blurry address

Image is not sharp. Clean Printhead using a Cleaning Level

on the Printer Touchscreen or in the

Printer Toolbox.

Replace Ink Tanks or change Printer

resolution setting.

Check media thickness.

Split line of type

A line of type does not

match up.

Check media thickness. Minimum

thickness for media is 0.004".

Increase resolution of print.

Feeding problems Double sheets.

Misfeeds.

Adjust Sheet Separators.

Software Problems

Refer to the manual for the application software being used.

SECTION 2

TROUBLESHOOTING

14

Errors and Warnings

Printer Alert Window Messages

Messages sent from Driver and displayed on PC screen in a small

popup window.

MESSAGE SOLUTION

Cleaning in Progress Wait until message disappears. Printer will start printing your job once cleaning

process is complete.

Excessive Tilt Erro

r

See details under “Toolbox System Status Messages” section.

Incompatible

Printhead

Remove and reinsert your Printhead Cartridge. Replace Printhead. Printhead

Cartridges must be purchased from authorized supplier for this printer model.

Incorrect … Ink Tank Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this

printer model.

…. Ink Low

Example: Black Ink Low Reorder Ink.

…. Out of Ink

Example: Cyan Ink Out Replace empty Ink Tank.

Load Paper Out of Paper. Load paper into Printer and press PAUSE/RESUME button

to resume printing.

Mechanical Jam

Check for and remove obstruction, then press PAUSE/RESUME button to

resume printing.

Check/Clean Sensors. If problem persists, contact technical support.

Missing Printhead Remove Printhead Cartridge. Check/clean electrical contacts. Reinsert Printhead.

Replace Printhead. If problem persists, contact technical support.

Multiple Inks Low Reorder Ink.

Multiple Ink Tanks

Out Replace empty Ink Tanks.

Multiple Ink Tanks are

missing

Insert missing Ink Tanks.

Clean electrical contacts and reseat Ink Tanks.

Multiple Unauthorized

Ink Tanks

Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks must be purchased from

authorized supplier for this printer model.

Paper Jam

Remove jammed media. Check for proper feed setup then press the

PAUSE/RESUME button to resume printing.

Check/Clean Sensors. If problem persists, contact technical support.

Printhead Latch Open Ensure that the Printhead Cartridge is inserted properly, then close the Printhead

Latch so it locks.

Print Zone Assembly

(Top Assembly) Open Make sure Top Assembly is completely closed and latched.

The … Ink Tank is

missing

Insert missing Ink Tank.

Clean electrical contacts and reseat Ink Tank.

Unauthorized … Ink

Tank Installed

Remove Ink Tank. Ink Tanks must be purchased from authorized supplier for this

Printer model.

Unauthorized

Printhead

Remove Printhead Cartridge. Printhead Cartridges must be purchased from

authorized supplier for this Printer model.

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Neopost Mach 6 User manual

Neopost Mach 6 User manual

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