Neopost AS-510C Operating instructions

4136126P/B

22/05/2008

AS-510C

Addressing Solution

Operating Guide

SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.

HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN

OPERATING THE AS-510C PRINTER.

BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL

CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY

WARNINGS, AND INSTRUCTIONS:

9 Keep hands, hair, and clothing clear of rollers and other moving parts.

9 Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be sure

machine mechanisms come to a stop.

9 Always turn off the machine before making adjustments, cleaning the machine, or performing any

maintenance covered in this manual.

9 The power cord and power supply supplied with the machine should be plugged it into a properly

grounded wall outlet located near the machine and easily accessible. Failure to properly ground the

machine can result in sever personal injury and/or fire.

9 The power cord and wall plug is the primary means of disconnecting the machine for the power

supply.

9 DO NOT use an adapter plug on the line cord or wall outlet.

9 DO NOT remove the ground pin from the line cord.

9 DO NOT route the power cord over sharp edges or trapped between furniture.

9 Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

9 Make sure there is no strain on the power cord caused by jamming between the equipment, walls or

furniture.

9 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified

service representative. Report any damage of covers to your service representative.

9 This machine requires periodic maintenance. Contact your authorized service representative for

required service schedules.

9 To prevent overheating, do not cover the vent openings.

9 Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

Limitations of this document: The information presented herein is subject to change. 10/14/2009 Neopost USA Inc. assumes no liability

whatsoever for any losses or damages resulting from use of this information.

11/12/2009

TABLE OF CONTENTS

iii

Table of Contents

SAFETY PRECAUTIONS............................................................................................................................................II

SECTION 1 – GETTING ACQUAINTED................................................................................................................... 1

FRONT VIEW.................................................................................................................................................................. 1

REAR VIEW ................................................................................................................................................................... 2

SECTION 2 – INSTALLING THE PRINTER............................................................................................................. 3

CHOOSING A LOCATION ................................................................................................................................................. 3

UNPACKING AND SETUP................................................................................................................................................. 3

PLUGGING IN THE PRINTER............................................................................................................................................. 5

CONNECTING TO THE COMPUTER ................................................................................................................................... 5

INSTALL THE INKJET CARTRIDGES.................................................................................................................................. 6

SETTING UP THE FEED .................................................................................................................................................... 7

INSTALLING THE PRINTER DRIVER ON WINDOWS VISTA®...............................................................................................9

INSTALLING THE PRINTER DRIVER ON WINDOWS XP®.................................................................................................. 12

RENAMING THE PRINTER DRIVER................................................................................................................................. 16

SECTION 3 – OPERATING THE PRINTER ........................................................................................................... 18

INK-BACKUP MODE...................................................................................................................................................... 18

PAUSING A PRINT JOB .................................................................................................................................................. 18

OPERATING TIPS:......................................................................................................................................................... 18

SETTING-UP A JOB IN MS WORD ................................................................................................................................. 19

Printing on a #10 Envelope (Portrait), using MS-Word ........................................................................................ 20

Printing the entire 9.5 inch length of a #10 Envelope (Landscape), using MS-Word ............................................ 21

PRINTER DRIVER PROPERTIES ...................................................................................................................................... 22

Paper/Quality Tab.................................................................................................................................................. 22

Finishing Tab......................................................................................................................................................... 24

Effects Tab ............................................................................................................................................................. 24

Basics Tab.............................................................................................................................................................. 24

Color Tab............................................................................................................................................................... 25

Service Tab............................................................................................................................................................. 26

SECTION 4 - MAINTENANCE.................................................................................................................................. 29

THE INKJET CARTRIDGE............................................................................................................................................... 29

Replacing the Inkjet Cartridge:.............................................................................................................................. 29

Storing Inkjet Cartridges........................................................................................................................................ 29

Disposing of Inkjet Cartridges............................................................................................................................... 30

Cleaning the Inkjet Cartridges............................................................................................................................... 30

REPLACING THE SHEET SEPARATORS ........................................................................................................................... 30

CLEANING ................................................................................................................................................................... 31

SECTION 5 – TROUBLESHOOTING GUIDE......................................................................................................... 32

HP INKJET PRINT CARTRIDGES .................................................................................................................................... 32

THE PRINTER ............................................................................................................................................................... 33

CORRECTING PAPER FEEDING ISSUES........................................................................................................................... 34

Removing Jammed Media...................................................................................................................................... 34

Misfeeds (Hesitations in Paper Feed or Out of Paper).......................................................................................... 34

Clearing Paper from the Transport and Print Areas ............................................................................................. 34

LED STATUS INDICATORS ........................................................................................................................................... 35

APPENDIX A – AS-510C SPECIFICATIONS.......................................................................................................... 38

APPENDIX B – ENVELOPE FEED SETUP...............................................................................................39

APPENDIX C – SUPPLIES, SERVICE AND SUPPORT...........................................................................................41

INDEX...............................................................................................................................................................................42

TABLE OF CONTENTS

iv

NOTES

______________________________________________________

SECTION 1

GETTING ACQUAINTED

1

Section 1 – Getting Acquainted

Front View

1. Paper Key –The LED on this key blinks when an action is required, such as loading

paper or a misfeed (paper didn’t feed into position, or jammed). Once the problem is

solved (paper loaded, jam cleared), press this key to continue printing.

2. Cancel Key – Pressing this key will cancel/clear the job being printed.

Tip: Cancel the job from your software and clear (cancel) all pending documents from

the AS-510C (AMC50) printer driver queue; then press this key.

3. Adjustable Side Guide – Holds the paper against the fixed side guide.

4. Fixed Side Guide – The paper is registered against this guide.

5. Soft Power Button – Pressing this button will toggle the printer from ready mode to

standby mode. Standby mode parks the ink cartridges and reinitializes the printer. USB

users will get an audible tone from their computer acknowledging USB disconnect and

reconnect. The fan will continue to run when the printer is in standby mode. The printer

will automatically exit the standby mode if data is sent to it.

Button Light Description

On Steady Printer is Ready.

Blinking Printer is receiving/processing data.

Off Printer is in standby mode or powered off (main power off).

2

1

5

4

3

SECTION 1

GETTING ACQUAINTED

2

Rear View

1. Parallel Port Connection – The Centronics Parallel cable attaches here.

2. USB Port Connection – The USB cable attaches to the printer here.

3. Main Power Switch – This switch connects/disconnects main power to the printer.

Note: The printer performs an extensive cartridge cleaning process when first powered

on and a print job is sent. It is recommended that you leave the printer’s Main Power

Switch on, unless you plan not to use the printer for an extended period of time.

4. Power Connection – The printer’s power pack is connected here.

Use only the power pack that was included with the printer.

5. Clear Paper Button – Operates the paper transport motor to help clear any paper in the

transport system. The feed rollers are not engaged during this process.

6. Rear Paper Support – Provides the proper angle to enhance paper feeding and

separation.

7. Adjustable Side Guide – Holds the paper against the fixed side guide.

8. Rear Paper Guide – Allows for adjustments in stack angle, based on paper type and

length. Helps to force the paper against the separation area.

9. Fixed Side Guide – The paper is registered against this guide.

SECTION 2

INSTALLING THE PRINTER

3

Section 2 – Installing the Printer

Before using the AS-510C printer the following must be done:

• Choose a location for the printer

• Unpack and assemble the printer.

• Install the Inkjet Cartridges

• Set up the feed on the printer

• Plug in the printer and connect it to the computer

• Install the Printer Driver.

Choosing a Location

The AS-510C should be placed on a sturdy worktable or cabinet at least 9 inches

from any walls. Protect the AS-510C from excessive heat, dust, and moisture – avoid

placing it in direct sunlight.

Unpacking and Setup

Remove the Printer and its parts from the carton. Save the packing material. Remove

all packing tape. The screws that attach the various parts of the guides to the printer

are under the tape in their respective positions.

Begin by installing the Fixed Side Guide. It is

held in place by two screws [1]:

SECTION 2

INSTALLING THE PRINTER

4

Next install the Adjustable Side guide using

the two screws [2] provided.

Attach the Rear Paper Support using the two

knobs [3] provided.

NOTE: the large slots fit over the socket

head screws.

Install the Rear Paper Guide using the

thumbscrew and washer [4] provided. The

washer goes between the screw and the Rear

Paper Support.

SECTION 2

INSTALLING THE PRINTER

5

Plugging in the Printer

1. Make sure that the Main Power Switch [3], is in the OFF position.

2. Connect the power cord from the power pack to the connector [4] at the rear of

the Printer.

3. Plug the power cord into the power pack and then plug the other end into a 115-

220 Volt AC, 50/60 Hz. Grounded outlet. A surge protector is recommended.

4. The Main Power Switch [3] can be turned on after you attach the power cord to

the Power Receptacle [4]

CAUTION

USE THE POWER SUPPLY PACKED WITH THE PRINTER.

DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO

CONNECT THE PRINTER TO THE WALL RECEPTACLE.

DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES.

DO NOT USE AN OUTLET THAT SHARES THE SAME CIRCUIT WITH

LARGE ELECTRICAL MACHINES OR APPLIANCES.

Connecting to the Computer

Important: Before connecting the printer to

the computer, for the first time; please be

sure to follow the instructions for “Installing

the Printer Drivers”.

Power the printer off before

connecting/disconnecting the Parallel cable.

The Printer has both a USB [2] and a Parallel

Port [1] connection. The two ports are

located one above the other as shown.

 USB Users: Plug the USB cable from your

computer, into the printer’s USB Port.

 Parallel Users: Plug the parallel printer cable

from your computer into the printer’s Parallel

Port and latch the two locking clips.

SECTION 2

INSTALLING THE PRINTER

6

Install the Inkjet Cartridges

The AS-510C uses two ink cartridges, the C6657 Color cartridge and the C6656 Black

cartridge or C6658 Photo cartridge. Use the C6656 Black cartridge for everyday printing

and the C6658 Photo Cartridge for photos and high quality printing.

Install and replacing the cartridge is done in the following manner:

1. Plug in the Printer and turn the

main power switch ON. Open the

top cover and press the soft power

button [1], the button will light...

The printhead carriage will move

side to side and the printhead

wiper mechanism will move to its

downward position. Wait until

the mechanism stops moving.

Then open the two printhead

latching covers [2] by lifting them

from the front.

2. Inset the cartridge into their

appropriate positions as shown.

The color cartridge goes on the

left.

3. Press down on the cartridge

latches until you hear a click, and

then close the top cover.

Setting up the Feed

They printer’s feed system is adjusted as follows:

1. Move the adjustable side guide so that the locking screws on the sheet separator

assembly are accessible.

2. Loosen the locking screw and raise the separator, then tighten the locking screw to

hold the separator in the up position. Repeat this step for all separators.

3. Place a single piece of media

under the separators and against

the fixed side guide.

On the separators that have media

beneath them; loosen the separator

locking screws, and let the

separators drop onto the media.

Then tighten the locking screws.

Tip: Media skewing issues can sometimes be reduced by experimenting with the combination of

separators being used. For example if you are noticing that the leading edge of the media

intermittently catches on a certain separator (edge folds up at separation point); try lifting this

separator. Example: When using #10 envelopes that are warped, you may find that the system

feeds better when using only the center separator or when using only the outside separators.

See Appendix B “Envelope Feed Kit” for information on an optional kit to aid in feeding #9 and

#10 envelopes.

4. Position the adjustable side guide

so that it about 1/32-inch from the

sides of the media. Tighten the

locking screw on the side guide.

5. If not already present place a

single piece of media into the feed

area so it is starting to feed under

the separators. Then place

additional media into the feed

area; making sure the media stack

is fanned so the bottom piece is

closest to the separation point.

IMPORTANT

Be sure that unused separators are

locked in their raised position. If not,

they will rub on the feed rollers,

causing transport problems and

damage to the rollers and separators.

SECTION 2

INSTALLING THE PRINTER

7

½”

6. The rear paper support is adjustable

by loosening the two locking knobs

and raising it up or down.

Start with the rear paper support in

the center position (knobs aligned

with small reference holes).

If you experience feeding problems;

raise or lower the rear paper

support, to obtain the best angle of

contact between the media and the

feed rollers/separators.

Tip: Media that has a warped leading edge (front edge is not flat) may feed better at a higher rear

paper support angle. Lifting the trailing edge (back end) of the media tends to force the warped

leading edge (front end) closer to the feed rollers and media separation point.

7. Adjust the “standard” rear paper

guide by loosening the locking

screw and position the guide so

that the back edge of the media is

raised approximately 1/2-inch

above the rear paper support.

8. The same procedure is used for

most other media sizes and types.

See Appendix B "Envelope Feed Setup". For additional setup instructions and

devices that can improve the feeding of #9 and #10 envelopes.

NOTE: The amount of media that can be stacked on the printer is determined by the

weight of the material. The feeder may not feed larger and heavier media when the stack

is full. If this is the case reduce the amount of media in the stack until the feeder

functions properly.

As with all paper feeding devices; media type and condition will have a great effect on

how reliable and straight the media feeds through the system. You may find some

materials to be unsuitable for this system.

SECTION 2

INSTALLING THE PRINTER

8

SECTION 2

INSTALLING THE PRINTER

9

Installing the Printer Driver on Windows Vista®

Please be sure to follow the procedure as described below.

1. Place the “Product CD”, supplied with the printer, in your CD-ROM drive.

Note: Vista® compatible drivers are included on the “Product CD” V2.5 or higher. Earlier CD

versions do not contain Vista® compatible drivers.

2. Turn the printer’s Main Power switch OFF.

3. Connect the printer to the computer via the

port you wish to use (USB or Parallel) and

then turn the printer ON.

After a little while, the “Found New

Hardware” window will open on the

computer screen.

Click on the selection “Locate and install

driver software (recommended)”.

If the message box, “Windows needs your

permission to continue” should appear,

Click on “Continue”.

4. After the system searches for the driver (be

patient, this may take a few minutes), you

will be prompted with “Insert the disc that

came with your amcamc50”.

Do not click Next.

Even though you have a disk with drivers on it,

inserted in the CD ROM drive, Windows Vista

will not be able to automatically locate the drivers

on this CD and the install will fail if you click on

Next.

You must Click on the selection “I don’t

have the disk. Show me other options.”

5. When prompted with the “Windows

couldn’t find driver software for your

device”.

Click on “Browse my computer for driver

software (advanced)”.

SECTION 2

INSTALLING THE PRINTER

10

6. When prompted to “Browse for driver software on your computer”.

Click on the “Browse” button.

Locate and select the CD ROM drive that contains the “Product CD”.

Locate and select the “Printer Drivers” folder on this CD.

Then Click on OK.

7. When the appropriate “Printer Drivers”

folder is displayed,

Click on Next

. 8. The system will search the folder, locating

the driver, and then the “Installing driver

software…” message will appear briefly.

SECTION 2

INSTALLING THE PRINTER

11

9. A “Windows Security” window will open

with the message “Windows can’t verify the

publisher of this driver software”.

Click on the selection “Install this driver

software anyway”.

The system will continue “Installing driver

software…”

10. Once the files are finished copying to your

computer, you will be presented with the

following message.

“The software for this device has been

successfully installed”

Click on the “Close” button.

11. The installation is complete when the message box

“AMC50 Device driver software installed successfully”,

appears in the lower right-hand corner of your screen.

12. See the instructions, on page16, for renaming the AMC50 printer to AS-510C.

SECTION 2

INSTALLING THE PRINTER

12

Installing the Printer Driver on Windows XP®

Please be sure to follow the procedure as described below.

1. Place the “Product CD”, supplied with the printer, in your CD-ROM drive.

2. Turn the printer OFF.

3. Connect the printer to the computer via the

port you wish to use (USB or Parallel) and

then turn the printer ON.

After a little while, the “Found New

Hardware Wizard” will open on the

computer screen.

If prompted with “Can Windows connect

to Windows Update to search for

software?” Click on the “No, not this time”

and then click on NEXT>.

4. When prompted with “What do you want

the wizard to do?”, Click on the “Install

from a list or specific location

(Advanced)” and then click on NEXT>.

5. When prompted with “Please choose your

search and installation options.”, select

“Don’t search. I will choose the driver to

install.”. Then Click on NEXT>.

SECTION 2

INSTALLING THE PRINTER

13

6. If prompted to “Select a hardware type,

and click Next.”, scroll down the list

and select “Printers”. Then Click on

NEXT>.

7. When the “Add Printer Wizard”

window appears; Click on the “Have

Disk…” button.

8. When the “Install From Disk” window

opens; Click on the “Browse…” button.

SECTION 2

INSTALLING THE PRINTER

14

9. Locate the “Product CD”, which you

previously placed in your CD-ROM

drive.

Select and Open the “Printer Drivers”

folder on the “Product CD”.

Then select the file “spf800k”.

Click on the “Open” button.

10. When the “Install From Disk” window

appears, displaying the appropriate

“Printer Drivers” folder;

Click on the “OK” button.

11. The “AMC50” printer choice will

appear in the window. Select it and

Click on Next>.

SECTION 2

INSTALLING THE PRINTER

15

12. If the “Update Driver Warning” box appears, asking if you want to continue installing this

driver; Click on the “Yes” button.

13. After a few moments a warning window

will appear, to inform you that “The

software you are installing for this

hardware has not passed Windows Logo

testing…”.

Click on the “Continue Anyway” button.

14. Once the files are finished copying to your computer, you will be presented with the message

“The wizard has finished installing the software for: AMC50”. Click on the “Finish” button.

15. The installation is complete when the “Found New

Hardware” box appears in the lower right-hand corner

of your screen.

16. See the instructions, on page 16, for renaming the AMC50 printer to AS-510C.

SECTION 2

INSTALLING THE PRINTER

16

Renaming the Printer Driver

This procedure is not necessary, but you may find it useful.

After the printer driver is loaded on your system, you may want to rename the “AMC50”

printer driver to “AS-510C” so it is easier to identify.

Windows Vista®:

 Click on Start

 Click on Control Panel

 Click on the Printer selection, located under the “Hardware and Sound” heading.

If using the classic view, double-click on the Printers icon.

 Right Click on the AMC50 icon

 Click on Rename

 Type the new name “AS-510C” then press the ENTER key

Windows XP®:

 Click on Start

 Click on Control Panel

 Double Click on the Printers and Faxes icon

 Right click on the AMC50 icon

 Click on Rename

 Type the new name “AS-510C” then press the ENTER key

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Neopost AS-510C Operating instructions

Neopost AS-510C Operating instructions

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