Neopost IS-330 Installation Instructions Manual

Version 2.2 Released Document February 2014

MAILMARK METER

INSTALLATION INSTRUCTIONS

FOR NEOPOST MODELS

IS-330

IS-350

IS-420

IS-430

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Version 2.2 Released Document February 2014

In the interest of Meter security whilst in transit, the new Meter will need to be

activated.

A registration PIN code is required to carry out this process. The PIN code can only be

obtained from the Neopost website at:

www.neopost.co.uk/pin-activation

Before visiting the website you will require the following information to obtain the

registration code:

Installation Account (found on your welcome letter)

Installation Postcode

Licence Number (Meter Die No. NExxxxxxx as shown below)

Go to the Neopost customer support website at:

www.neopost.co.uk/pin-activation

At the top centre of the page click on: IS-Pin Generator

Enter the information in the relevant fields

and press; Get Pin

A registration PIN code will be displayed. Please

make a note of this code in the box below to use

during the swap process.

Please read the following information carefully to complete the

installation of your new Meter.

Remove the Meter from the white box.

Write down the Meter Die Number as

shown in the diagram to the left in the

box below.

NE_ _ _ _ _ _ _

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Version 2.2 Released Document February 2014

With the power disconnected, open the top cover as shown and then remove the old

Meter by sliding it back, up and out (see red arrow). On some models the Meter has a

second cover. If a weight platform is fitted (IS-420 0r IS-430) remove and place to the

side.

Place the meter to be returned in the box that the

New Meter was supplied in.

Fit the New Meter. Slot the Meter in and forward

as shown in the diagram (see green arrow).

Then close the cover(s). Some Models have two

Slots, either can be used.

Check that the correct data cables are connected

(LAN).

Reconnect the power supply cable to the side of the

machine and power on.

After a few seconds the machine will power up and

may display the screen shown to the right. This screen

is an information screen. Press “OK” to continue the

Meter swap process.

Important Note:

Before disconnecting or continuing the process please carry out an “UPLOAD STATISTICS”

and a “SAVE CUSTOMER DATA” connection.

Press “MENU”, then select “SUPERVISOR”. Enter your Supervisor PIN Code and press

“OK”. Select “ONLINE SERVICES” then select “UPLOAD STATISTICS”. A connection will be

made. After the successful connection press “OK”. If you do not have your PIN Code,

please contact us on 0845 880 0000.

In the same menu screen select “SAVE CUSTOMER DATA”. A connection will be made.

After the successful connection press “OK”.

If the connections are not successful on the first attempt, repeat the process until both

connections have been carried out. Then power off and disconnect the power supply

cable.

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Version 2.2 Released Document February 2014

Continue by pressing “OK”.

Enter the registration PIN code (noted on page 2)

in the box on the screen. Enter the numbers slowly

to avoid incorrect characters. Then press “OK”.

To continue press “OK”.

When the screen displays “Transaction successful”

press “OK” to continue.

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Version 2.2 Released Document February 2014

The postal installation section is complete.

Press “OK” to continue the process.

meter by pressing “NO”

Credit can be added at the end of the process.

On some models (IS-420 & IS-430) this

message may be displayed. If you have PPI

images they can be loaded at this point. To load

PPI press “OK” and follow the screens. If not

press “Skip” to carry on with the swap process.

If this message is not displayed move on to the

next screen.

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Version 2.2 Released Document February 2014

swap process.

The swap Meter process is now finished.

Press “OK” to finish and return to the

“Homepage”.

On some models this message may be

displayed after a successful connection, advising

that a new rate table has been activated. Press

“OK” to continue. If this message is not

displayed move on to the next step.

Press “OK” to continue the swap process.

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Version 2.2 Released Document February 2014

Your machine will now show the “Homepage”.

The swap process is now complete for your

New Meter.

If the “Homepage” is not displayed, please power the franking machine off then back

on to restart the system.

If the “Homepage” is not showing after powering off then back on please contact us

on 0845 880 0000 for further assistance.

NOTE: To use your new Mailmark Meter you will need to add credit before

processing mail.

NOTE: Due to the new rate file loaded during the process JOB MEMORIES will

be deleted and need to be entered again by the SUPERVISOR.

Please return your old meter in the box which your new meter was supplied

in, to allow any refund of remaining credit to be processed Royal Mail.

Further information can be found at:

www.neopost.co.uk/mail-mark

Neopost IS-330 Installation Instructions Manual

Neopost IS-330 Installation Instructions Manual

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