Diebold Nixdorf CINEO T3000 Operating instructions

Operating Manual

CINEO T3000

CINEO T3010

Self-Service

Systems

Questions and suggestions

CINEO T3000/T3010 - Operating Manual 01750240228 A

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August Edition 2012

CINEO T3000

CINEO T3010

Operating Manual

CINEO T3000/T3010 - Operating Manual 01750240228 A

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01750240228 A CINEO T3000/T3010 - Operating Manual I

Contents

Introduction ............................................................................................... 1

Symbols used in this manual ...................................................................... 1

Important safety precautions ...................................................................... 1

General power interruption ......................................................................... 4

Device Overview ....................................................................................... 7

Device versions........................................................................................... 7

Components ............................................................................................... 8

Device views ............................................................................................... 9

Overall view CINEO T3000 .................................................................... 9

Overall view CINEO T3010 .................................................................. 11

Device door open ................................................................................. 12

Equipment carriage pulled out ............................................................. 13

Scanner pulled out ............................................................................... 14

Basic Operation ...................................................................................... 15

General information .................................................................................. 15

Calling the product-specific software ........................................................ 15

Switching on/off the LCD backlight ........................................................... 17

Opening / closing the device ..................................................................... 18

Opening/closing the device door ......................................................... 18

Lifting up/pushing down the customer panel cover ............................. 20

Pulling out / pushing in the equipment carriage ................................... 21

Pulling out/pushing in the pull-out paper tray ....................................... 21

Pulling out/pushing in the EFT / Check scanner .................................. 22

Switching the CINEO T3000/T3010 on/off ................................................ 22

Replenishing the paper tray ...................................................................... 24

Setting the weekend sensor ..................................................................... 25

Setting the volume of the headphone jack ................................................ 26

Logo in the display section ........................................................................ 27

Logo dimensions.................................................................................. 27

Replacing the logo ............................................................................... 28

Card reader logo ....................................................................................... 29

Logo dimensions.................................................................................. 29

Replacing the logo ............................................................................... 29

Keys and indicators ................................................................................... 31

Paper level indicator ............................................................................ 31

Operating unit ...................................................................................... 32

Contents

II CINEO T3000/T3010 - Operating Manual 01750240228 A

Forms Printer TP20/TP22 ....................................................................... 33

Function elements and controlsTP20 ....................................................... 34

TP22 .................................................................................................... 35

Printer control panel ............................................................................. 36

Replenishing the paper supply .................................................................. 37

Removing paper ........................................................................................ 39

Messages on the status display screen .................................................... 40

Error messages and warnings ............................................................. 40

Loader messages ................................................................................ 44

Malfunctions .............................................................................................. 45

Eliminating a paper jam in the drum .................................................... 45

Eliminating a paper jam in the document feed ..................................... 47

Remedying poor print quality / paper jams caused by marking

errors (TP20) ........................................................................................ 49

Remedying poor print quality / paper jams caused by marking

errors (TP22) ........................................................................................ 51

Initiating a test print .............................................................................. 57

Cleaning and care ..................................................................................... 63

Paper specifications .................................................................................. 64

ThermoPaper specification for TP20/TP22, Z-fold .............................. 64

Anti-Skimming module II ........................................................................ 67

Anti-Skimming module II DD ..................................................................... 67

General information on the functions ................................................... 67

ASKIM control and indicator................................................................. 68

Status messages ................................................................................. 69

Resetting the alarm .............................................................................. 70

Calibration ............................................................................................ 71

Anti-Skimming module II D ....................................................................... 72

ASKIM indicator ................................................................................... 72

Status messages ................................................................................. 73

Card reader CHD V3x (CHD V2CU) ........................................................ 75

Controls ..................................................................................................... 76

Standard version .................................................................................. 76

ACT version ......................................................................................... 77

Security Access Module (SAM) ................................................................. 78

Inserting the SAM module ......................................................................... 78

Removing an arrested ID card .................................................................. 81

Inserting an ID card ................................................................................... 83

Depositing retained ID cards ..................................................................... 84

Contents

01750240228 A CINEO T3000/T3010 - Operating Manual III

Cleaning .................................................................................................... 84

Cleaning procedure ............................................................................. 85

Troubleshooting ........................................................................................ 86

Manual card transport .......................................................................... 87

Card reject tray ........................................................................................ 89

Emptying the card reject tray .................................................................... 90

Card Reject Box ...................................................................................... 91

Version overview ....................................................................................... 91

Function elements .................................................................................... 92

Opening the card reject box ...................................................................... 92

Closing the card reject box ....................................................................... 94

EFT / Check scanner .............................................................................. 95

Overview ................................................................................................... 95

Scanner versions ................................................................................. 95

Voucher filing versions ......................................................................... 96

Scanner operation..................................................................................... 97

Controls and components .................................................................... 97

How the scanner works ....................................................................... 99

Scanner status ................................................................................... 100

Opening / closing the scanner ........................................................... 101

Opening the scanner .................................................................... 101

Closing the scanner ...................................................................... 102

Changing the ink cartridge ................................................................. 103

Status LEDs ....................................................................................... 106

Cleaning and maintenance ................................................................ 109

Cleaning the glass surface of the scanning line ........................... 110

Cleaning the transport rollers ....................................................... 111

Consumables ..................................................................................... 112

Voucher filing - active.............................................................................. 113

Controls and components .................................................................. 113

Opening / closing the document storage unit .................................... 114

Opening the document storage unit ............................................. 114

Closing the document storage unit ............................................... 115

Emptying the document cassette ...................................................... 116

Removing / inserting the document cassette ..................................... 118

Removing the document cassette ................................................ 118

Inserting the document cassette .................................................. 120

Voucher filing - passive ........................................................................... 121

Controls and components .................................................................. 121

Contents

IV CINEO T3000/T3010 - Operating Manual 01750240228 A

Emptying the voucher filing ................................................................ 122

Relay Panel for External Features USB .............................................. 125

Technical data ......................................................................................... 126

Description of connectors .................................................................. 126

Terminal diagram ............................................................................... 128

Sample connection of customer feedback ......................................... 128

Malfunctions .......................................................................................... 129

General ................................................................................................... 129

Malfunctions at the device ....................................................................... 129

General information................................................................................. 129

Cleaning, Service and Maintenance .................................................... 131

Cleaning the housing .............................................................................. 131

Cleaning the keyboards/keypads ............................................................ 132

Cleaning the LCD monitor ....................................................................... 132

Appendix ................................................................................................ 133

Technical data ......................................................................................... 133

General Installation Conditions .......................................................... 133

Electrical characteristics of the supply network ............................ 133

Device Conditions ......................................................................... 134

Installation specifications .............................................................. 135

Environmental Conditions ............................................................. 137

Consumables .......................................................................................... 138

Orders ................................................................................................ 138

Approved cleaning materials ................................................................... 138

Orders ................................................................................................ 138

Notes on using cleaning materials ..................................................... 139

General purpose cleaning materials .................................................. 139

Cleaning material for special components ......................................... 139

Compliance with standards and certifications ......................................... 140

Standards met .................................................................................... 140

Conformity .......................................................................................... 140

Notes concerning radio interference suppression and electrical

safety .................................................................................................. 141

Certification for data transmission ..................................................... 141

FCC rules and Canadian Standard ICES - 003 ................................. 141

Environmental protection ........................................................................ 142

Environmentally and recycling-friendly product development ............ 142

Saving energy .................................................................................... 142

Contents

01750240228 A CINEO T3000/T3010 - Operating Manual V

Disposing of used consumables ........................................................ 142

Labels on plastic case parts .............................................................. 142

Returning, recycling and disposing of used units and

consumables ..................................................................................... 143

Contents

VI CINEO T3000/T3010 - Operating Manual 01750240228 A

01750240228 A CINEO T3000/T3010 - Operating Manual VII

Abbreviations

A

ACT Advanced Card Trap

ASKIM Anti-skimming module

B

BSMI Bureau of Standards,

Metrology and Inspection

C

CE Communauté Européenne

(European Community)

Declaration of Conformity

CFR Code of Federal

Regulation

CHD Card Handling Device

CNS Chinese National

Standards

CSA Canadian Standards

Association

D

dpi Dots per inch

DT Data Transmission

E

EC European Community

EEC European Economic

Community

EFT Electronic funds transfer

EMA Intruder alarm system

EMC Electromagnetic

Compatibility

EN European standard

EPP Encrypted PIN Pad

F

FCC Federal Communications

Commission

G

GmbH Limited liability company

I

ICES Interference Causing

Equipment Standards

ID Identification

IDCU ID card unit

IEC International

Electrotechnical

Commission

IP International Protection

ISO International Organization

for Standardization

IT Information Technology

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

M

MICR Magnetic character reader

Abbreviations

VIII CINEO T3000/T3010 - Operating Manual 01750240228 A

P

PC Personal Computer

(system unit of the device)

PGA Programmable Gate Array

R

RAS Robbery alarm system

RSI Remote Status Indicator

S

SAM Security Access Module

(part of cashless payment)

SELV Safety Extra-Low Voltage

SOP Service and Operating

Program

SVD Seismic vibration detector

T

TN network Power supply

network in accordance

with EN 60950

TP Thermo Printer

TRU Thermo Reject Unit

(Blackening Unit)

U

UL Underwriters Laboratories

Inc.

UPS Uninterruptible Power

Supply

USB Universal Serial Bus

01750240228 A CINEO T3000/T3010 - Operating Manual 1

Introduction

This operating manual provides all the information required for problem-free

operation of the CINEO T3000/T3010.

After you studied the operating manual, you will be able to:

 replace consumables (e.g. paper),

 evaluate device-specific status displays and error messages from the

system,

 eliminate simple malfunctions (such as paper jams),

 properly operate the device.

Symbols used in this manual

 Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in

this document.

 Paragraphs following this symbol are actions to be performed in the order

in which they are specified.

Text following this symbol should be given special attention in order to

avoid damage and injury.

i

This symbol identifies paragraphs which contain general notes to

facilitate use of the device and help avoid operating errors.

Important safety precautions

Please read the following notes car

efully before doing any work on the

device.

Important safety precautions Introduction

2 CINEO T3000/T3010 - Operating Manual 01750240228 A

When the functionality of the gas springs decreases, the Service must

be informed, for there is a risk of injury.

This device complies with the relevant safety regulations for information

processing equipment.

 Note the warning and information labels on the device.

 Unless otherwise stated, grasp the components only by the green ledge

when handling them.

 The device is equipped with a safety-tested power cable which must be

connected only to a suitable grounded outlet.

 Replace the lighting unit in the customer panel only when the device is

switched off.

 Always hold the plug when removing the power cable. Never pull the cable

itself.

 Install cables in such a way that they will not be stepped on or tripped over

or damaged or crushed in any way.

 Have damaged power cables replaced immediately.

 Make sure that there is always free access to the sockets used or to the

electrical circuit-breakers of the house installation.

 In case of an emergency (e.g. damaged cabinets, controls or power cables,

liquids or foreign objects in the device) take the following steps:

Deactivate the device immediately by:

Switching off the automatic circuit-breaker or removing the fuse inset

from the fuse holder in the distribution box of the building installation.

Disconnecting the plug connectors of the power supply cable from the

grounded sockets in the building installation.

Switching off the power switch on the power distributor.

If installed, interrupting the power connection between the UPS

(uninterruptible power supply) and the device (see section "General

power interrupt").

Inform the customer service responsible for you.

Introduction Important safety precautions

01750240228 A CINEO T3000/T3010 - Operating Manual 3

 During a thunderstorm, data transmission lines must not be connected or

disconnected.

 Always keep the device's vents free from obstruction to ensure proper air

circulation and to prevent malfunctions resulting from overheating.

 Only use accessories and extension components which have been

approved by us. Nonobservance can result in damage to the device or

violations of regulations concerning safety, radio interference and

ergonomical requirements.

 Note that there are only safety extra-low voltage circuits (SELV circuits) if

you want to feed voltage from an external source into prepared cables to

install additional electronics (e. g. EMA connection, relay panel for external

features).

 To clean the device only use cleaning agents approved by

WINCOR NIXDORF International GmbH (see chapter "Appendix").

Repairs

Repair work may only be carried out by authorized personnel.

Unauthorized opening of the device or repair work carried out

improperly could result in considerable danger to the user.

In case of noncompliance, WINCOR NIXDORF International GmbH

excludes all liability.

General power interruption Introduction

4 CINEO T3000/T3010 - Operating Manual 01750240228 A

Lithium batteries

The handling and the replacement should only be performed by

authorized service personnel who were trained by the

WINCOR NIXDORF International GmbH.

There is danger of fire or explosion if the batteries are handled

improperly. It is therefore important to note the following points:

– Avoid short circuits

– Never recharge the battery

– Avoid temperatures above +100 °C (+212 °F).

– Do not try to open the battery by force

– Do not allow the battery to come in contact with water or fire

The battery should only be replaced with the same or an equivalent

type recommended by WINCOR NIXDORF International GmbH (see

chapter “Appendix,” section “Consumables”).

Dispose of used batteries in compliance with national regulations and

the manufacturer's specifications.

General power interruption

i

A general power interruption has the following effects:

– Transactions in progress are canceled immediately (exception:

ID card transport).

– Depending on the parameter setting, ID cards are either output,

retained or transported to the card reject tray. This transaction will

be properly completed.

 Switch the device off (see chapter "Basic Operation", section "Switching

the device on/off").

Introduction General power interruption

01750240228 A CINEO T3000/T3010 - Operating Manual 5

2 1

Switch off the power switch on the

power distributor (1).

Detach the rubber plug of the power

cable (power supply input) from the

power distributor (2).

 To ensure that the entire device is disconnected from power, you must also

pull the plug of the power supply cable from the on-site electrical socket or

interrupt the power supply by switching off the automatic circuit-breaker or

by unscrewing the fuse in the distributor box of the house installation.

General power interruption Introduction

6 CINEO T3000/T3010 - Operating Manual 01750240228 A

01750240228 A CINEO T3000/T3010 - Operating Manual 7

Device Overview

The CINEO T3000/T3010 is a full function terminal, which was designed for

indoor installation. The device is operated via the product-specific software

that resides on the system unit (PC) to which it is connected.

Device versions

The CINEO T3000/T3010 is available in the following device versions:

 CINEO T3000 with 15" monitor - Frontload

 CINEO T3000 with 19" monitor - Frontload

 CINEO T3010 with 15" monitor horizontal - Frontload

Components Device Overview

8 CINEO T3000/T3010 - Operating Manual 01750240228 A

Components

The CINEO T3000/T3010 may comprise the following components and

functions:

 15" LCD monitor with softkeys or with touchscreen

 19" LCD monitor with touchscreen

 Keypads (alpha keyboard, EPP keypad or combi keyboard)

(with privacy shield (optional))

 Simple user guidance by means of LEDs

 Card reader (CHD V3x (CHD V2CU))

 Card reject deposit: card reject tray or lockable card reject box

 Form printer (TP20/TP22) with one or two paper web(s)

 Paper tray / stacker with weekend / end-of-stack sensor (pull-out or non-

pull-out)

 EFT / Check scanner

 Motion sensors (infrared or radar)

 Portrait camera

 IDCU camera

 Anti-Skimming module II

 System unit (PC)

 External drive

 Power distributor

 Operator keyboard (MFII) (optional)

 Courtesy shelf (with contactless card reader (optional))

 Relay panel for external features

 Audio (loudspeaker, headphone jack (with optional volume control))

(optional)

 Telephone handset (optional)

 Document holder (optional)

 Barcode reader

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