Diebold Nixdorf CS 2590 Operating instructions

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Operating Manual
CINEO C2590
Self-Service
Systems
Questions and suggestions
CINEO C2590 - Operating Manual 01750236957 B
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October Edition 2014
CINEO C2590
Operating Manual
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CINEO C2590 - Operating Manual 01750236957 B
© WINCOR NIXDORF International GmbH 2014
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01750236957 B CINEO C2590 - Operating Manual I
Contents
Introduction ............................................................................................... 1
Symbols used in this manual ...................................................................... 1
Important safety precautions ...................................................................... 1
General power interruption ......................................................................... 4
Device overview ........................................................................................ 7
Device types ............................................................................................... 7
Component Overview ................................................................................. 8
Device views ............................................................................................... 9
Front view .............................................................................................. 9
Front doors open ................................................................................. 10
Control panel ....................................................................................... 11
Overview of top part ............................................................................. 13
Operator panel ..................................................................................... 14
Equipment carriage A pulled out .......................................................... 15
Equipment carriage B pulled out .......................................................... 16
Device door open ................................................................................. 18
Device with Air Cool Assembly ....................................................... 18
Device with Air Conditioning Assembly .......................................... 19
Safe door open .................................................................................... 20
Keypad privacy shield ............................................................................... 21
Basic Operation ...................................................................................... 23
General information .................................................................................. 23
Calling the product-specific software ........................................................ 24
Opening/closing the device doors ............................................................. 26
Opening/closing the front doors ........................................................... 26
Opening/closing the device door ......................................................... 28
Lifting up/pushing down the control panel ........................................... 31
Lifting up/pushing down the operator panel ......................................... 36
Pulling out/pushing in equipment carriage A ....................................... 38
Pulling out/pushing in equipment carriage B ....................................... 40
Pulling out/pushing in the cash media dispenser................................. 42
Pulling out/pushing in the CCDM head module ................................... 44
Pulling out/pushing in the cassette module of the CCDM ................... 46
Switching the device on ............................................................................ 47
Switching the device off ............................................................................ 48
Setting the volume of the system loudspeaker ......................................... 51
Contents
II CINEO C2590 - Operating Manual 01750236957 B
Switching the monitor on ........................................................................... 52
Setting the volume of the headphone jack ................................................ 52
Adjusting the tilting monitor ....................................................................... 53
Opening/closing the safe door .................................................................. 54
Opening/closing the safe door (factory setting) ................................... 54
Opening the safe door (factory setting) .......................................... 56
Closing the safe door (factory setting) ............................................ 59
Changing the key and number combination locks ............................... 61
Changing the key lock ..................................................................... 61
Changing the number combination lock ......................................... 63
Setting the new 3-digit code, e.g. 60 - 33 - 43 ................................ 65
Opening/closing the safe door (customized lock) ................................ 66
Opening the safe door (after lock change) ..................................... 67
Closing the safe door (with customized lock) ................................. 71
Scanning barcodes ................................................................................... 72
Inserting cards (contactless reader) .......................................................... 73
'Remote status indicator' ........................................................................... 73
Replacing the logo on the control panel .................................................... 74
Logo dimensions .................................................................................. 74
Replacing the logo ............................................................................... 75
Replacing the card logo ............................................................................ 78
Logo dimensions .................................................................................. 78
Replacing the logo ............................................................................... 78
Operator panel 06 .................................................................................... 81
Keys and indicators ................................................................................... 82
CMD-V5 Horizontal Cash-Out ................................................................ 87
View of Frontload unit with horizontal output ............................................. 87
Important safety precautions ..................................................................... 88
CINEO cassettes....................................................................................... 89
Overview .............................................................................................. 89
CINEO cassettes concept .................................................................... 90
Manipulation monitoring ....................................................................... 91
Status messages of the LED ............................................................... 91
Standard cassette Basic/Midrange ...................................................... 92
Standard cassette Basic/Midrange opened .................................... 93
Compact cassette Basic/Midrange ...................................................... 94
Compact cassette Basic/Midrange opened .................................... 95
Standard cassette High End ................................................................ 96
Standard cassette High End opened .............................................. 97
Compact cassette High End ................................................................ 98
Contents
01750236957 B CINEO C2590 - Operating Manual III
Compact cassette High End opened .............................................. 99
Reject / retract cassette ..................................................................... 100
Banknote toning technique ................................................................ 101
Banknote toning technique processes.......................................... 102
Description of processes ......................................................... 103
In Branch (at the branch outlet) .......................................... 103
CIT (armored transport company) ...................................... 103
CIT with case (armored transport company with case) ...... 103
Standard drum (Standard) ................................................. 103
Limiting value........................................................................... 104
Timer ....................................................................................... 105
Transport timer ................................................................... 105
Open safe timer .................................................................. 105
Alarm timer ......................................................................... 105
Case timer .......................................................................... 106
Modes of the banknote toning technique - High End CINEO
cassette ........................................................................................ 107
OFF mode (cassette configuration = In Branch *) ................... 108
OFF mode (cassette configuration = CIT, CIT with Case) ...... 110
Transport mode ....................................................................... 111
Open shutter mode .................................................................. 112
Open safe mode ...................................................................... 113
Safe mode ............................................................................... 114
Trustee mode .......................................................................... 115
Inking mode ............................................................................. 116
Service note............................................................................. 117
LED display – Power supply .............................................................. 118
Handling the CINEO cassettes ............................................................... 119
Safety instructions ............................................................................. 119
CINEO cassette ................................................................................. 120
Removing cassettes ..................................................................... 121
Inserting cassettes ........................................................................ 122
Reject / retract cassette........................................................... 122
CINEO cassettes ..................................................................... 123
Inserting cassettes into the docking station .................................. 124
Removing cassettes from the docking station .............................. 125
Opening the reject/retract cassette .............................................. 126
Emptying the reject/retract cassette ............................................. 127
Closing the reject/retract cassette ................................................ 128
Opening the cassette .................................................................... 129
Closing the cassette ..................................................................... 129
Removing/refilling banknotes ....................................................... 130
Contents
IV CINEO C2590 - Operating Manual 01750236957 B
Refill notes .................................................................................... 132
Preparing banknotes................................................................ 132
Cassette initialization ......................................................................... 138
Sensors and electromechanical components ......................................... 139
CMD-V5 with horizontal output transport FL ...................................... 139
Meaning of abbreviations and symbols .............................................. 140
Stacker and output transport ........................................................ 140
Components of dispensing unit and cassette ............................... 142
Checking the banknote paths ................................................................. 143
Checking the vertical transport .......................................................... 143
Checking the dispensing areas .......................................................... 145
Checking the stacker and output transport ........................................ 145
Stacker wheel area ....................................................................... 146
Single reject area .......................................................................... 146
Gear tracks of the stacker and output transport ........................... 147
Horizontal output ...................................................................... 147
Settings ................................................................................................... 148
Fundamentals .................................................................................... 148
Setting the CINEO cassettes to the needed banknote size ............... 149
Setting the banknote width in the CINEO cassettes .......................... 151
Setting the banknote height in the CINEO cassettes ......................... 153
Technical Data ........................................................................................ 157
Standard cassette Basic/Midrange .................................................... 157
Compact cassette Basic/Midrange .................................................... 157
Standard cassette High End .............................................................. 158
Compact cassette High End .............................................................. 158
Reject / retract cassette ..................................................................... 159
Check/cash deposit module (CCDM) .................................................. 161
Receipt printer TP07A/TP07A-2 ........................................................... 163
Functional components and controls ...................................................... 164
TP07A ................................................................................................ 164
TP07A-2 ............................................................................................. 166
Printer control panel ................................................................................ 168
Position of control mark sensor ............................................................... 169
Printer accessories.................................................................................. 173
Roller holders ..................................................................................... 173
Basic settings .......................................................................................... 174
Selecting the roller holder .................................................................. 174
Setting the paper-low sensor ............................................................. 175
Positioning the control mark sensor ................................................... 176
Contents
01750236957 B CINEO C2590 - Operating Manual V
Changing the position of the control mark sensor on the
thermal print side .......................................................................... 176
Changing the position of the control mark sensor on the rear ...... 177
Changing the position of the control mark sensor between the
thermal print side and the rear ...................................................... 178
Paper-low sensor / paper-out sensor ...................................................... 182
Paper-low sensor ............................................................................... 182
Paper out sensor ............................................................................... 182
Replacing the paper roll .......................................................................... 183
Removing the paper roll ..................................................................... 183
Inserting the paper roll ....................................................................... 184
Blinking diagram of ERROR-LED ........................................................... 190
Recoverable errors ............................................................................ 190
Unrecoverable errors ......................................................................... 192
Malfunctions ............................................................................................ 193
Paper jam .......................................................................................... 193
Removing scraps of paper from the presenter ............................. 194
Removing scraps of paper from the thermal printing unit ............ 196
Setting the cutter to home position .................................................... 198
Control mark recognition error ........................................................... 199
Cutter error ........................................................................................ 200
Temperature error thermal print head ............................................... 201
Remedying poor print quality ............................................................. 201
No supply voltage .............................................................................. 203
Cleaning the sensors ......................................................................... 204
Other problems .................................................................................. 204
Consumables .......................................................................................... 205
Thermal array .................................................................................... 205
Paper products .................................................................................. 205
Paper specification ............................................................................ 205
Receipt roll dimensions...................................................................... 206
Control mark print .............................................................................. 206
Control mark dimensions .............................................................. 206
Pre-printing receipts ........................................................................... 208
Journal Printer NP06 ............................................................................ 209
Function elements and controls .............................................................. 210
Printer control panel ................................................................................ 211
Printer accessories ................................................................................. 212
Paper-low sensor / paper-out sensor ...................................................... 213
Paper low sensor ............................................................................... 213
Paper out sensor ............................................................................... 213
Contents
VI CINEO C2590 - Operating Manual 01750236957 B
Replacing the ribbon cartridge ................................................................ 214
Replacing the paper roll .......................................................................... 216
Removing the paper roll ..................................................................... 217
Inserting the paper roll ....................................................................... 218
ERROR LED blinking pattern .................................................................. 222
Errors that can be remedied by the customer .................................... 222
Unrecoverable errors ......................................................................... 223
Problems ................................................................................................. 224
Paper jam ........................................................................................... 224
Paper motion error ............................................................................. 227
Remedying poor print quality ............................................................. 228
Print head temperature error .............................................................. 229
No supply voltage ............................................................................... 230
Cleaning the sensors ......................................................................... 231
Other problems .................................................................................. 231
Consumables .......................................................................................... 232
Ribbon cartridges ............................................................................... 232
Print head ........................................................................................... 232
Paper products ................................................................................... 233
Paper specifications ........................................................................... 233
Journal roll dimensions ...................................................................... 233
Journal printer TP06 ............................................................................. 235
Function elements and controls .............................................................. 236
Printer control panel ................................................................................ 237
Printer accessories.................................................................................. 238
Paper-low sensor / paper-out sensor ...................................................... 239
Paper low sensor ............................................................................... 239
Paper out sensor ................................................................................ 239
Replacing the paper roll .......................................................................... 240
Removing the paper roll ..................................................................... 240
Inserting the paper roll ....................................................................... 241
ERROR LED blinking pattern .................................................................. 246
Errors that can be remedied by the customer .................................... 246
Unrecoverable errors ......................................................................... 247
Problems ................................................................................................. 248
Paper jam ........................................................................................... 248
Remedying poor print quality ............................................................. 251
Temperature error thermo print head ................................................ 252
No supply voltage ............................................................................... 252
Cleaning the sensors ......................................................................... 253
Other problems .................................................................................. 253
Contents
01750236957 B CINEO C2590 - Operating Manual VII
Consumables .......................................................................................... 254
Thermo array ..................................................................................... 254
Paper products .................................................................................. 254
Paper specifications........................................................................... 254
Journal roll dimensions ...................................................................... 255
Receipt / label printer TP25 .................................................................. 257
Functional components and controls ...................................................... 258
Printer control panel ................................................................................ 260
Position of control marks ........................................................................ 261
Paper / label path .................................................................................... 262
Printer accessories ................................................................................. 263
Paper roll holder ................................................................................ 263
Basic settings .......................................................................................... 264
Selecting the paper roll holder ........................................................... 264
Setting the paper-low sensor ............................................................. 265
Paper-low sensor / paper-out sensor ...................................................... 266
Paper-low sensor ............................................................................... 266
Paper out sensor ............................................................................... 266
Replacing the paper / label roll ............................................................... 267
Removing the front label roll .............................................................. 268
Removing the rear paper roll ............................................................. 271
Reconnecting the paper roll holder .................................................... 273
Inserting the front label roll ................................................................ 275
Inserting the rear paper roll ................................................................ 277
Flashing pattern of the Status LED ......................................................... 279
Malfunctions ............................................................................................ 280
Paper jam .......................................................................................... 280
Removing scraps of paper from the presenter ............................. 281
Removing scraps of paper from the transport unit ....................... 282
Removing scraps of paper from the thermal printing unit /
paper cutter .................................................................................. 284
Control mark recognition error ........................................................... 290
Temperature error thermal print head ............................................... 291
No supply voltage .............................................................................. 291
Other problems .................................................................................. 291
Consumables .......................................................................................... 292
Paper products .................................................................................. 292
Paper specification ............................................................................ 292
Paper roll dimensions ........................................................................ 293
Control mark print .............................................................................. 293
Control mark dimensions .............................................................. 293
Contents
VIII CINEO C2590 - Operating Manual 01750236957 B
Label specification ............................................................................. 294
Label roll dimensions ......................................................................... 294
Control mark print .............................................................................. 295
Control mark dimensions .............................................................. 295
Pre-printing receipts / labels .............................................................. 296
Forms Printer TP20/TP22 ..................................................................... 297
Overview with intermediate transport ...................................................... 298
Functional components and controls ...................................................... 299
TP20 .................................................................................................. 299
TP22 .................................................................................................. 300
Printer control panel ........................................................................... 301
Key functions ................................................................................ 301
Loading paper ......................................................................................... 302
Removing paper ...................................................................................... 303
Messages on the status display screen .................................................. 304
Error messages and warnings ........................................................... 304
Status messages .......................................................................... 304
Error messages ............................................................................ 305
Loader messages ......................................................................... 308
Malfunctions ............................................................................................ 308
Eliminating a paper jam in the drum .................................................. 309
Eliminating a paper jam in the document feed.............................. 311
Eliminating poor printing / paper jam (TP20) ..................................... 312
Eliminating poor printing / paper jam (TP22) ..................................... 315
Initiating a test print ............................................................................ 321
Test document TP20 .................................................................... 321
Test document TP22 .................................................................... 324
Cleaning and care ................................................................................... 326
Paper specifications ........................................................................... 328
ThermoPaper specification for TP20/TP22, Z-fold ....................... 328
Eliminating a paper jam in the intermediate transport ............................. 330
Jam in the output transport ................................................................ 330
Jam in the reject transport ................................................................. 331
Emptying the reject tray........................................................................... 332
Anti-Skimming module II ...................................................................... 333
Anti-Skimming module II DD ................................................................... 333
General information on the functions ................................................. 333
ASKIM control and indicator............................................................... 334
Status messages ............................................................................... 335
Resetting the alarm ............................................................................ 336
Contents
01750236957 B CINEO C2590 - Operating Manual IX
Calibration .......................................................................................... 337
Anti-Skimming module II D ..................................................................... 338
ASKIM indicator ................................................................................. 338
Status messages ............................................................................... 339
Card reader CHD V3x (CHD V2CU) ...................................................... 341
Controls................................................................................................... 342
Standard version ................................................................................ 342
ACT version ....................................................................................... 343
Security Access Module (SAM) .............................................................. 344
Inserting the SAM module ...................................................................... 344
Removing an arrested ID card ................................................................ 347
Inserting an ID card ................................................................................ 349
Depositing retained ID cards .................................................................. 350
Cleaning .................................................................................................. 350
Cleaning procedure ........................................................................... 351
Troubleshooting ...................................................................................... 352
Manual card transport ........................................................................ 353
Card reject tray ...................................................................................... 355
Emptying the card reject tray .................................................................. 356
Card Reject Box .................................................................................... 357
Version overview ..................................................................................... 357
Function elements .................................................................................. 358
Opening the card reject box .................................................................... 358
Closing the card reject box ..................................................................... 360
Card reject box (removable) ................................................................ 361
Function elements .................................................................................. 361
Status display .......................................................................................... 362
Removing the card reject box ................................................................. 363
Opening the card reject box .................................................................... 364
Closing the card reject box ..................................................................... 365
Pushing in the card reject box ................................................................ 366
Card Reject Module .............................................................................. 367
Version overview ..................................................................................... 368
Function elements .................................................................................. 369
Opening the reject cassette .................................................................... 370
Removing ID cards ................................................................................. 371
Tilting the reject cassette ................................................................... 371
Contents
X CINEO C2590 - Operating Manual 01750236957 B
Removing the reject cassette............................................................. 371
Closing the reject cassette ...................................................................... 372
Inserting the removed reject cassette ................................................ 372
Closing the reject cassette ................................................................. 372
Faults ...................................................................................................... 374
Reject cassette full ............................................................................. 375
Photosensor dirty ............................................................................... 376
Foreign objects in the transport path ................................................. 376
Hybrid DIP Reader ................................................................................. 377
Function elements ................................................................................... 377
How the hybrid DIP reader works ........................................................... 378
Inserting an ID card ................................................................................. 378
Installation position: track facing down .............................................. 379
Installation position: track facing up ................................................... 379
Installation position: track facing right ................................................ 379
Security Access Module (SAM) ............................................................... 380
Inserting the SAM module .................................................................. 381
Problems ................................................................................................. 382
Cleaning .................................................................................................. 382
2D barcode reader IS4920 .................................................................... 383
Important safety precautions ................................................................... 383
Malfunctions ............................................................................................ 384
Technical data ......................................................................................... 385
Electrical characteristics .................................................................... 385
Optical characteristics ........................................................................ 385
Light source for the image sensor ................................................ 385
Image sensor ................................................................................ 385
Physical characteristics ...................................................................... 386
Ambient conditions ............................................................................. 386
Safety standards ................................................................................ 386
Decoding ............................................................................................ 387
2D barcode reader ED40 ....................................................................... 389
Malfunctions ............................................................................................ 392
Technical Data ........................................................................................ 393
Electrical characteristics .................................................................... 393
Optical characteristics ........................................................................ 393
Light source for the image sensor ................................................ 393
Projection (DOE) ........................................................................... 393
Image sensor ................................................................................ 394
Contents
01750236957 B CINEO C2590 - Operating Manual XI
Physical characteristics ..................................................................... 394
Ambient conditions ............................................................................ 394
Safety standards ................................................................................ 394
Decoding ............................................................................................ 395
Relay Panel for External Features USB .............................................. 397
Technical data ........................................................................................ 398
Description of connectors .................................................................. 398
Terminal diagram ............................................................................... 400
Sample connection of customer feedback ........................................ 400
UPS PW 5115 ......................................................................................... 401
Overview of versions............................................................................... 402
Controls................................................................................................... 403
Front side ........................................................................................... 403
Rearside (120 V version) ................................................................... 404
Rear side (230 V version) .................................................................. 405
Initial operation ........................................................................................ 406
Operating the UPS .................................................................................. 406
Switching on ...................................................................................... 407
Switching off ...................................................................................... 408
Standby mode .................................................................................... 408
Self-test .............................................................................................. 409
Indications/Troubleshooting .................................................................... 410
Resetting the alarm............................................................................ 410
Malfunctions ....................................................................................... 411
Replace the battery ................................................................................. 415
Maintenance and Service ....................................................................... 419
Technical data ........................................................................................ 419
Malfunctions .......................................................................................... 421
General information ................................................................................ 421
Malfunctions of the safe .......................................................................... 421
Cleaning, Service and Maintenance ................................................... 423
Cleaning the housing .............................................................................. 423
Cleaning the keyboards/keypads ............................................................ 424
Cleaning the LCD monitor ...................................................................... 424
Cleaning / Maintenance of the air conditioner......................................... 424
Replacing filters ................................................................................. 424
Checking condensation holes ............................................................ 425
Contents
XII CINEO C2590 - Operating Manual 01750236957 B
Appendix ................................................................................................ 429
Technical Data ........................................................................................ 429
General installation conditions ........................................................... 429
Electrical characteristics of the supply network ............................ 429
Device conditions .......................................................................... 430
Installation specifications .............................................................. 432
Environmental conditions .............................................................. 433
Consumables .......................................................................................... 435
Orders ................................................................................................ 435
Loading aid ......................................................................................... 435
Emergency set Inking packaging, clothing ......................................... 435
Approved cleaning materials ................................................................... 436
Orders ................................................................................................ 436
Notes on using cleaning materials ..................................................... 437
General purpose cleaning material .................................................... 437
Cleaning material for special components ......................................... 437
Compliance with Standards and Approvals ............................................ 438
Standards met .................................................................................... 438
Conformity .......................................................................................... 438
Notes concerning radio interference suppression and electrical
safety .................................................................................................. 438
Certification for data transmission ..................................................... 439
FCC rules and Canadian Standard ICES - 003 ................................. 439
UL 291, Level 1 (security Container) .................................................. 439
Environmental protection ........................................................................ 440
Environmentally and recycling-friendly product development ............ 440
Saving energy .................................................................................... 440
Disposing of used consumables ........................................................ 440
Labels on plastic case parts ............................................................... 440
Returning, recycling and disposing of used units and
consumables ...................................................................................... 441
01750236957 B CINEO C2590 - Operating Manual XIII
Abbreviations
A
ACT Advanced Card Trap
ASKIM Anti-skimming module
B
BoF - Bottom of Form Paper out
sensor
C
CCDM Check / cash deposit
module
CCMS Cash Cycle Management
Solutions
CDRH Center for Devices and
Radiological Health
CE Communauté Européenne
(European Community)
Declaration of Conformity
CEE Certification of Electrical
Equipment
CEN European Committee for
Standardization
CFR Code of Federal
Regulation
CHD Card Handling Device
CL Clutch
CMD-V4 Cash Media
Dispenser Version 4
CMD-V5 Cash Media
dispenser version 5
CSA Canadian Standards
Association
D
DC Direct Current
DCM Direct Current Motor
DDU Double Note Detection
Unit
DIN German Institute for
Standardization
DIP Dual-in-line package
DOE Diffractive Optical Element
DPS Digital photosensor
DT Data Transmission
E
EEC European Economic
Community
EEPROM Electrical
Erasable Programmable
Read Only Memory
EMA Intruder alarm system
EMC Electromagnetic
Compatibility
EN European standard
EPP Encrypted PIN Pad
F
FCC Federal Communications
Commission
FL Frontload
G
GmbH Limited liability company
Abbreviations
XIV CINEO C2590 - Operating Manual 01750236957 B
I
ICES Interference-Causing
Equipment Standards
ID Identification
IDCU ID card unit
IEC International
Electrotechnical
Commission
IP International Protection
ISO International Organization
for Standardization
L
LCD Liquid Crystal Display
LED Light-Emitting Diode
M
MA Magnet
N
NP Needle (Matrix) Printer
P
PC Personal Computer
(system unit of the device)
PCS Print Contrast Sensitivity
PE Paper-out sensor
PGA Programmable Gate Array
PS Photosensor
R
RL Rearload
RoHS Restriction of the use of
certain Hazardous
Substances (directive on
restricting the use of
certain harmful
substances in electrical
and electronic equipment)
RSI Remote Status Indicator
S
SAM Security Access Module
(part of cashless payment)
SELV Safety Extra-Low Voltage
SM Stepper Motor
SOP Service and Operating
Program
ST Connector
SW Switch
T
TN network Power supply
network according to EN
60950
TOF Top of Form (TOF mark:
black mark for paper
control)
TOF Top of Form (TOF-mark:
black mark for paper
control)
TP Thermal Printer
TP Thermo Printer
U
UL Underwriters Laboratories
Inc.
UPS Uninterruptible Power
Supply
USB Universal Serial Bus
Abbreviations
01750236957 B CINEO C2590 - Operating Manual XV
W
Wrench size
Z
ZKS Number combination lock
Abbreviations
XVI CINEO C2590 - Operating Manual 01750236957 B
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