Alcatel Omni Office Quick start guide

Brand: Alcatel

Model: Omni Office

Type: Quick start guide

QUICK U S E R G U I DE

Alcatel Omni Office/OXO Connect 8078/S

Additional guides are available at

www.swcomms.co.uk/resource-centre/user-

guides-and-manuals

Issue 1

If you are trying to speak to someone via their extension number

and they are busy, the screen will show ‘Wait’. Press Call Back in

the screen, and when they are free you will be notified.

To cancel a call back, press #.

To park an external call, dial 12 or scroll down and press Park in

the screen and dial the extension number you want to park the

call on. When the park is successful, the screen will show

‘Parking Accepted’ and you can replace the receiver.

To retrieve a parked call, lift the receiver and dial 12 plus the

extension number that the call was parked on.

Whilst on a call, dial a 3rd party. When they answer the phone

and you’ve announced the conference, press Conf in the screen.

To exit the conference call, press Conf in the screen then press

Transfer in the screen. You will exit the conference and leave the

other two parties talking. Alternatively, you can replace the

receiver to end the conference altogether.

To broadcast a message through selected phones, dial the broad-

cast group number (41-48), and then make your announcement

within 20 seconds. Hang up when you are finished.

Broadcasts will only be heard if the phone is not in use and if it

has a speaker function.

To pick up a call ringing on a specific extension, lift the receiver,

dial 13, and then the extension number in question.

To pick up a call in your group, lift the receiver and dial 14. Al-

ternatively you can press Pick-up in the screen. You will automat-

ically be connected with the longest ringing call.

When on an external call and you are asked to enter a numerical

option (on auto attendants for example), scroll down and press

MF Code in the screen.

Alternatively you can dial 69 from any handset.

Basic Call Handling

Make an internal call: Dial extension number or press the name in

the screen of the person you want to call.

Make an external call: Dial the number you require, remembering to

enter ’9’ first.

Dial by name: You can search for someone in your directory by typ-

ing the first 3 letters of their name in the QWERTY keypad. Scroll

down and press the name of the person you want to call

Receive a call: Lift receiver or press the speaker button to

answer hands free.

Hold a call: Press ‘Hold’ in the screen to hold a caller. Press the

musical note in the screen to retrieve the call.

Announced: Dial number, announce caller and replace receiver or

press Transfer in the screen.

Blind: Dial number, and replace receiver or press Transfer in the

screen before the 3rd party picks up their phone.

Transfer into a mailbox: Whilst on a call, dial * and then the exten-

sion number. Replace the receiver straight away.

If the extension is busy or no one picks up the call, press the release

key, then the musical note in the screen to re-connect with the

1st caller.

To redial the last number, press the redial key .

Redial list (last 10 numbers): Press and hold the redial key and scroll

through the list using the arrows in the screen. When you’ve located

the number you wish to call, press OK.

Transfer a Call

Call Back

Parking

Pick Up

Retrieve A Call (if transfer is not successful)

3-Way Conference Call

Tannoy

Touch Tone Dialing

Missed Calls and Voicemails

To view a missed call, press the message key . Your screen

will show your missed calls, your voicemail messages, and your

instant messages. Select the option your require and enter your

voicemail password to access it.

To forward your calls/set up a divert, press the arrow icon in

the top right hand corner of the screen. Alternatively, you can

forward from your Menu. Select the type of forward required, using

the on-screen options.

If you press Imm fwd you must then enter the destination number

that you want your calls to go to.

When a forward/divert has been set, the arrow will spin round

continuously.

To cancel the forward/divert, press the arrow again and press Canc

Fwd.

To set up a speed dial for your phone, from the Perso tab, press

any ‘…’, then press ‘Name’ and enter one using your keypad. When

you’ve finished, press OK. Then press ‘Number’ and enter one

using your number keypad, making sure you start with the number

9. When you are done, press OK.

To call speed dials, simply press the name you want to call. To edit

speedials, press and then the name you want to make chang-

es to.

This speed dial will not show on anyone else’s phone.

Call Icons

Support Desk: 01392330033

supportdesk@swcomms.co.uk

Customer Service: 01392315315

customer.servi[email protected]

Status Icons

Permanent Keys

Title of Step

Personal Speed Dials

Notes

Alcatel Omni Office Quick start guide

Alcatel Omni Office Quick start guide

Alcatel Omni Office Quick start guide

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