QUICK U S E R G U I DE
Alcatel Omni Office/OXO Connect 8078/S
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals
Issue 1
If you are trying to speak to someone via their extension number
and they are busy, the screen will show ‘Wait’. Press Call Back in
the screen, and when they are free you will be notified.
To cancel a call back, press #.
To park an external call, dial 12 or scroll down and press Park in
the screen and dial the extension number you want to park the
call on. When the park is successful, the screen will show
‘Parking Accepted’ and you can replace the receiver.
To retrieve a parked call, lift the receiver and dial 12 plus the
extension number that the call was parked on.
Whilst on a call, dial a 3rd party. When they answer the phone
and you’ve announced the conference, press Conf in the screen.
To exit the conference call, press Conf in the screen then press
Transfer in the screen. You will exit the conference and leave the
other two parties talking. Alternatively, you can replace the
receiver to end the conference altogether.
To broadcast a message through selected phones, dial the broad-
cast group number (41-48), and then make your announcement
within 20 seconds. Hang up when you are finished.
Broadcasts will only be heard if the phone is not in use and if it
has a speaker function.
To pick up a call ringing on a specific extension, lift the receiver,
dial 13, and then the extension number in question.
To pick up a call in your group, lift the receiver and dial 14. Al-
ternatively you can press Pick-up in the screen. You will automat-
ically be connected with the longest ringing call.
When on an external call and you are asked to enter a numerical
option (on auto attendants for example), scroll down and press
MF Code in the screen.
Alternatively you can dial 69 from any handset.
Basic Call Handling
Make an internal call: Dial extension number or press the name in
the screen of the person you want to call.
Make an external call: Dial the number you require, remembering to
enter ’9’ first.
Dial by name: You can search for someone in your directory by typ-
ing the first 3 letters of their name in the QWERTY keypad. Scroll
down and press the name of the person you want to call
Receive a call: Lift receiver or press the speaker button to
answer hands free.
Hold a call: Press ‘Hold’ in the screen to hold a caller. Press the
musical note in the screen to retrieve the call.
Announced: Dial number, announce caller and replace receiver or
press Transfer in the screen.
Blind: Dial number, and replace receiver or press Transfer in the
screen before the 3rd party picks up their phone.
Transfer into a mailbox: Whilst on a call, dial * and then the exten-
sion number. Replace the receiver straight away.
If the extension is busy or no one picks up the call, press the release
key, then the musical note in the screen to re-connect with the
1st caller.
To redial the last number, press the redial key .
Redial list (last 10 numbers): Press and hold the redial key and scroll
through the list using the arrows in the screen. When you’ve located
the number you wish to call, press OK.
Transfer a Call
Call Back
Parking
Pick Up
Retrieve A Call (if transfer is not successful)
Retrieve A Call (if transfer is not successful)
3-Way Conference Call
Tannoy
Touch Tone Dialing
Missed Calls and Voicemails
To view a missed call, press the message key . Your screen
will show your missed calls, your voicemail messages, and your
instant messages. Select the option your require and enter your
voicemail password to access it.
To forward your calls/set up a divert, press the arrow icon in
the top right hand corner of the screen. Alternatively, you can
forward from your Menu. Select the type of forward required, using
the on-screen options.
If you press Imm fwd you must then enter the destination number
that you want your calls to go to.
When a forward/divert has been set, the arrow will spin round
continuously.
To cancel the forward/divert, press the arrow again and press Canc
Fwd.
To set up a speed dial for your phone, from the Perso tab, press
any ‘…’, then press ‘Name’ and enter one using your keypad. When
you’ve finished, press OK. Then press ‘Number’ and enter one
using your number keypad, making sure you start with the number
9. When you are done, press OK.
To call speed dials, simply press the name you want to call. To edit
speedials, press and then the name you want to make chang-
es to.
This speed dial will not show on anyone else’s phone.
Call Icons
Support Desk: 01392330033
supportdesk@swcomms.co.uk
Customer Service: 01392315315
customer.servi[email protected]
Status Icons
Permanent Keys
Title of Step
Personal Speed Dials
Notes
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