2. Jabra
  3. Evolve 30 II

Jabra Evolve 30 II Operating instructions

  • Hello! I've reviewed the user manual for the Jabra Evolve 30 II USB-C MS Mono headset. This document provides troubleshooting steps for call control issues with ShoreTel softphones. It guides you through verifying the installation of the ShoreTel Telephony Interface and the correct configuration of your softphone. I'm here to assist you with any questions you have about this device and its integration with your system.
  • Why does call control not work with my ShoreTel softphone?
    How do I check if ShoreTel Remote TAPI Service Provider is installed correctly?
    What should I do, if I cannot verify ShoreTel Remote TAPI Service Provider?
Jabra Evolve 30 II USB-C MS Mono
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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