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  3. Evolve2 75 USB-A MS Teams Beige

Jabra Evolve2 75 USB-A MS Teams Beige Operating instructions

  • Hello! I have analyzed the document you've provided which is a user manual for Jabra Headset Evolve2 75, focusing on call control with ShoreTel softphones. It includes steps for verifying the correct installation and configuration of the ShoreTel Telephony Interface. I am ready to answer your questions regarding the content of this manual and the mentioned Jabra headset.
  • Why does call control not work with my ShoreTel softphone?
    How can I verify if the ShoreTel Telephony Interface is installed properly?
    What should I check in the ShoreTel Remote TSP dialog?
    How can I confirm successful installation of ShoreTel integration with Jabra product?
Jabra Evolve2 75 - USB-A MS Teams - Beige
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel Softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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https://www.jabra.com/supportpages/jabra-evolve2-75/27599-999-998/faq/07dfc668-
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3. Click Configure. The ShoreTel Remote TSP dialog opens.
4. In the Provider Usage section, verify that Use this service provider
23/09/2022 20:07
https://www.jabra.com/supportpages/jabra-evolve2-75/27599-999-998/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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https://www.jabra.com/supportpages/jabra-evolve2-75/27599-999-998/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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