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  3. UC Voice 150
UC Voice 150

Jabra UC Voice 150 Operating instructions

  • Hello, I've analyzed the user manual for the Jabra UC Voice 150 MS Duo headset. This document provides instructions for troubleshooting call control problems with ShoreTel softphones, including verifying the correct installation of the ShoreTel Telephony Interface and configuration using Control Panel and Jabra Direct. I'm ready to answer any questions about the device and its setup.
  • Why does call control not work with my ShoreTel softphone after following Jabra Direct installation steps?
    How can I check if the ShoreTel Telephony Interface is installed properly?
    What settings should be verified in the ShoreTel Remote TSP dialogue?
    What to do if the ShoreTel Remote TAPI Service Provider is not installed properly?
Jabra UC Voice 150 MS Duo
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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