2. Jabra
  3. UC Voice 750
UC Voice 750

Jabra UC Voice 750 Operating instructions

  • Hello! I have reviewed the user manual for the Jabra UC Voice 750 MS Mono Dark headset. This document provides instructions for troubleshooting call control issues when using this headset with Mitel/ShoreTel softphones. It guides you through verifying the ShoreTel Telephony Interface installation and configuration. I'm ready to answer any questions you might have about setting up and using your headset.
  • Why call control does not work with my ShoreTel softphone?
    What softphones are compatible with the headset?
    Where to verify the ShoreTel Remote TAPI Service Provider?
Jabra UC Voice 750 MS Mono Dark
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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