Jabra BIZ 2300 Operating instructions

Jabra
Brand
Jabra
Model
BIZ 2300
Type
Operating instructions

Below you will find brief information for Biz 2300 USB MS Mono. This document provides troubleshooting steps for call control issues when using a Jabra Biz 2300 USB MS Mono headset with ShoreTel softphones. It outlines how to verify the ShoreTel Telephony Interface installation and configuration, ensuring that the ShoreTel Remote TAPI Service Provider is correctly set up in the Control Panel's Phone and Modem settings, and that Jabra Direct displays a 'Ready' status for ShoreTel integration. This assists users to confirm proper setup and resolve call control malfunctions with compatible Mitel/ShoreTel softphones.

Below you will find brief information for Biz 2300 USB MS Mono. This document provides troubleshooting steps for call control issues when using a Jabra Biz 2300 USB MS Mono headset with ShoreTel softphones. It outlines how to verify the ShoreTel Telephony Interface installation and configuration, ensuring that the ShoreTel Remote TAPI Service Provider is correctly set up in the Control Panel's Phone and Modem settings, and that Jabra Direct displays a 'Ready' status for ShoreTel integration. This assists users to confirm proper setup and resolve call control malfunctions with compatible Mitel/ShoreTel softphones.

Jabra Biz 2300 USB MS Mono
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel Softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialog opens.
4. In the Provider Usage section, verify that Use this service provider
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48c8-a7f6-9a778e76c96f
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
10/09/2022 14:39
https://www.jabra.com/supportpages/jabra-biz-2300/2393-823-109/faq/07dfc668-2241-
48c8-a7f6-9a778e76c96f
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Jabra BIZ 2300 Operating instructions

Jabra
Brand
Jabra
Model
BIZ 2300
Type
Operating instructions

Below you will find brief information for Biz 2300 USB MS Mono. This document provides troubleshooting steps for call control issues when using a Jabra Biz 2300 USB MS Mono headset with ShoreTel softphones. It outlines how to verify the ShoreTel Telephony Interface installation and configuration, ensuring that the ShoreTel Remote TAPI Service Provider is correctly set up in the Control Panel's Phone and Modem settings, and that Jabra Direct displays a 'Ready' status for ShoreTel integration. This assists users to confirm proper setup and resolve call control malfunctions with compatible Mitel/ShoreTel softphones.

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