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Stealth UC

Jabra Stealth UC Operating instructions

  • Hello! I've reviewed the provided document for the Jabra Stealth UC (MS) headset. It seems to detail the troubleshooting steps for call control issues when using the headset with ShoreTel softphones. The document includes instructions on how to verify the proper installation of the ShoreTel Remote TAPI service provider and ensures the correct integration of headset with your softphone. I am ready to answer your questions about this device.
  • Why doesn't call control work with my ShoreTel softphone?
    What should I check to ensure proper installation?
    What step should I do if the ShoreTel Remote TAPI Service Provider is not installed properly?
Jabra Stealth UC (MS)
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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https://www.jabra.com.au/supportpages/jabra-stealth-uc/5578-230-309/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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https://www.jabra.com.au/supportpages/jabra-stealth-uc/5578-230-309/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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https://www.jabra.com.au/supportpages/jabra-stealth-uc/5578-230-309/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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