2. Jabra
  3. Evolve2 75
Evolve2 75

Jabra Evolve2 75 Operating instructions

  • I've analyzed the provided user manual for the Jabra Evolve2 75 USB-A UC headset. This document focuses on resolving call control issues when using a ShoreTel softphone and outlines steps to verify the correct installation of the ShoreTel Telephony Interface. I'm ready to assist with questions about this document or the headset.
  • Why does call control not work with my ShoreTel softphone?
    How can I check if the ShoreTel Telephony Interface is installed correctly?
    What should I do if Use this service provider is not selected?
Jabra Evolve2 75 - USB-A UC with Charging
Stand - Black
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel Softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialog opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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