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  3. Evolve 65 MS Stereo
Evolve 65 MS Stereo

Jabra Evolve 65 MS Stereo Operating instructions

  • Hello, I'm a chat assistant who has reviewed the provided user manual for the Jabra Evolve 65 MS Stereo headset. This document focuses on troubleshooting call control issues with ShoreTel softphones. It guides you through verifying the Telephony Interface, configuring TAPI, and checking Jabra Direct integration. I am ready to answer your questions regarding the information in this document.
  • Why doesn't call control work with my ShoreTel softphone?
    Where can I verify the ShoreTel Remote TAPI Service Provider?
    What should the Provider Usage section show?
Jabra Evolve 65 MS Stereo
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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