Tynetec ZSA840 User guide

Brand: Tynetec

Model: ZSA840

Type: User guide

This manual is also suitable for

ZSA800

Fig 1: Parts in the box

Fig 2: Buttons, Status LED & Connections

Fig 3: Touch Pendant & Wearing Options

1.0 Parts in the box (see Fig 1)

Item

Reach IP At-Home Alarm unit

AC Adapter including UK & EU mains plug options

Connector Cover for mounting the Reach IP flat

Stand for mounting the Reach IP vertically

Screw for fixing the Stand or Connector Cover

Touch Pendant & Wearing Options or Wrist Worn Fall Detector

2.0 Buttons, Status LED & Connections (see Fig 2)

Function

⚫

Red Alarm Button: make an emergency call



Green Cancel Button: cancel an emergency call made in error



Yellow Function Button: toggle Home/Away mode (if enabled)

⚫

Black Power Button: on/off and enter Control Mode/Service Menu

⚫

Status LED: off is normal (Green no signal, Red alarm, Amber fault)

SUPPLY

5V DC input from AC Adapter

USB

Programming Port (factory use only)

ETHERNET

Ethernet Port (factory use only)

3.0 Touch Pendant & Wearing Options (see Fig 3)

The Touch Pendant is a portable alarm trigger that can be worn around the neck, on

the wrist or clipped to a belt. The Pendant is already registered to the Reach IP unit

and ready to use, just fit the desired wearing option as described below;

⚫ Neck Cord: lie the cord through one of the grooves on the rear on the Pendant then

slide the neck cord attachment into place. Note: smaller cord end marked  in Fig 3.

⚫ TPU Wrist Strap: feed the wrist strap (pattern side up) through the 2 slots in the wrist

strap attachment. Note: locate the pip marked  in the centre hole  in Fig 3.

Push the aluminium fixing stud through the hole marked  at the end of the strap.

Note: an alternative elasticated wrist strap is also supplied.

⚫ Belt Clip: simply clip into place on the rear of the Pendant. Note: the suction cup can

be fitted to the belt clip to stick the Pendant to a hard surface, e.g. a tiled wall.

An alarm call is made by simply pressing the button once, no further action is required.

The button will flash red to indicate a call has been transmitted, it will then flash green

as reassurance that the call has been received by the Reach IP.

4.0 Wrist Worn Fall Detector Option (see Fig 4)

The Fall Detector is a portable alarm trigger worn on the

wrist like a watch. To minimise false alarms, it should be

worn on the least dominant side; i.e. a right-handed

person should wear it on their left wrist and vice-versa.

The Fall Detector is already registered to the Reach IP

unit and ready to use.

An alarm call is made automatically if a fall is detected

or if the button is pressed – no further action is required.

The button will flash red then green as described above

for the Pendant.

5.0 Setting-up the Reach IP unit

1. Plug the AC Adapter into the mains supply.

2. Plug the AC Adapter Lead into the Reach IP unit SUPPLY port.

3. Switch the mains supply on at the wall, press and hold the ⚫ Power button for a

couple of seconds until the 3 front buttons illuminate briefly then release. The Red

Alarm button will remain lit if illumination is enabled (default) and the Status LED will

be lit green until a GSM signal is established then it will go out.

4. IMPORTANT: range test the Pendant or Fall Detector from all extremes of the home

- see section 6.4

5. Make an alarm call to the Alarm Receiving Centre (ARC) to check operation.

5.1 Making an Alarm Call

Press the ⚫ Alarm button and the unit will repeat “calling for help - please wait”.

When the message stops the alarm call will be made. It is possible to cancel the alarm

call by pressing the  Cancel button when the message is being played.

6.0 Control Mode & Service Menu

The Reach IP is normally in idle mode; Control Mode and Service Menu are ways of

easily reconfiguring the unit. The unit will return to idle mode after a change is made

or after 5 seconds of inactivity.

Control Mode Functions

Enter Control Mode by pressing the ⚫ Power button once, the unit will beep and the

 and  buttons will illuminate. The Control Mode functions are listed below;

Control Mode Functions

⚫

Red Alarm Button: toggle Red Alarm Button illumination on/off



Green Cancel Button: change speech and sounds volume



Yellow Function Button: enter Service Menu (see below)

Service Menu Functions

Once in Control Mode, press and hold  until the unit announces the first Service

Menu function “add radio device” then release, the  button will be flashing. Press

the  button to sequentially step through the functions, press the ⚫ button to select

the required function. The Service Menu functions are listed below;

Service Menu Functions

Add Radio Device

Range Test Mode (also includes GSM Signal Strength Mode)

Delete Radio Devices

Home/Away Activity Function

6.1 Toggle Red Alarm Button Illumination

Press the ⚫ Power button to enter Control Mode then press and hold ⚫ until the unit

announces the new Red Button state e.g. if the illumination was ON then it will

announce “function is disabled” and illumination will now be off, if it was OFF then it

will announce “function is enabled” and illumination will now be on.

6.2 Change Speech and Sounds Volume

Press the ⚫ Power button to enter Control Mode then then press and hold  until the

unit sounds a number of beeps to indicate its SPEECH volume setting - continue

holding  to cycle through the 3 settings and release on the required setting. Press

and hold  again within 5 seconds to change the SOUND level setting.

6.3 Add Radio Device

Press the ⚫ Power button to enter Control Mode then press and hold  until the unit

announces “add radio device” then release. Press the ⚫ button to confirm then

activate the radio device. The unit will sound a high beep if it’s a new device and

announce “range test mode” - press ⚫ to confirm, or press  to step to the next

function, or press  to exit the mode and the unit will announce the next function.

Note: if the device already exists a low beep will sound.

Reach IP

At-Home Alarm

Screw for Stand/Cover

AC Adapter with

UK & EU Plugs

Touch Pendant &

Wearing Options

Connector

Cover

Stand

Reach IP unit

⚫ Red

Alarm Button

 Green

Cancel Button

 Yellow

Function

Button

⚫ Status

LED

Touch

Pendant

Neck Cord

Attachment

Wrist Strap

Attachment

Belt Clip

Attachment

⚫ Black

Power Button

Ethernet

Port

(factory use)

USB

Port

(factory use)

Supply

Port

User Guide

TPU Wrist Strap

Neck Cord with

Safety Break





Aluminium

Fixing Stud

Suction

Cup

Rear Connector Area

Trusted Technology

Caring for People

Fall Detector

Fig 4: Fall Detector

6.4 Range Test Mode

Press the ⚫ Power button to enter Control Mode then press and hold  until the unit

announces “add radio device” then release. Press  again and the unit will announce

“range test mode” then press ⚫ to confirm. The   and ⚫ buttons will be flashing.

Go to all extremes of the home and press the Pendant or Fall Detector, the Reach IP

will respond with a beep and the button will flash green if the signal is received. Press

 to exit the mode and the unit will announce the next function.

6.4.1 GSM Signal Strength Indication

During Range Test Mode the Status LED will indicate the GSM signal strength, see table

below;

GSM Signal Strength

RSSI

Status LED

High

21-31

Solid Green

Good

11-20

0.1 Sec Flashing Green

Low

1-10

0.5 Sec Flashing Green

No Signal

Not Lit

6.5 Delete Radio Devices

Press the ⚫ Power button to enter Control Mode then press and hold  until the unit

announces “add radio device” then release. Repeatedly press  until the unit

announces “delete radio devices” then press ⚫ to confirm. Activate the radio device to

be removed and a beep will be heard. Press and hold ⚫ until a beep is heard, and the

unit will announce the next function.

6.5.1 Deleting ALL Radio Devices

Press the ⚫ Power button to enter Control Mode then press and hold  until the unit

announces “add radio device” then release. Repeatedly press  until the unit

announces “delete radio devices” then press ⚫ to confirm. Press and hold ⚫ until a

beep is heard then release. Press and hold ⚫ again until a beep is heard, and the unit

will announce the next function.

6.6 Home/Away Activity Function

Press the ⚫ Power button to enter Control Mode then press and hold  until the unit

announces “add radio device” then release. Repeatedly press  until the unit

announces “home away activity function” then press ⚫ to confirm. The unit will

announce its current state; “function is disabled” or “function is enabled”. To change

the setting press and hold ⚫ until the unit announces the new state, the unit will then

announce the next function. Note: if enabled the  Function Button is used in idle

mode to toggle Home/Away mode.

7.0 Error Indications

An error is indicated by a “blurp” or a voice message; e.g. “power disconnected” or

“GSM network failure”. This will repeat every 2 minutes until the problem is resolved

or the  button is pressed to silence the warning. Errors are also indicated on the

Status LED, see the table below;

Status LED

Possible Reason

Suggested Action

Solid Green

No GSM

network signal

Check GSM network signal strength

Flashing Red

Mains failure

Check mains supply and/or AC adapter

connection

Solid Amber

Battery failure

or not charging

Check/replace battery

Flashing

Green/Red/Amber

Radio

Interference

Check interfering radio sources. Move

DECT phones, Wi-Fi Routers etc. at

least 1 metre away from the Reach IP

8.0 Switching the Reach IP Off

The Reach IP uses very little power and should always be left switched on. If the unit is

being removed and stored for a prolonged period, then it should be switched off.

Press and hold the ⚫ Power button until all 3 front buttons and the Status LED flash

once then release; the unit is now switched off.

9.0 Personal Recipient Mode

If the Reach IP is programmed in Home Phone mode for a Personal Recipient to answer

the call, they simply answer it as they would a normal incoming voice call and speak

directly to resident. When finished, they need to press 6 on the keypad to end the call.

10.0 Important Information

It is very important to read and understand this section before use.

Keep these instructions in a safe place for future reference.

10.1 Use & Maintenance

• Operating Temperature Range: +5 to +45°C

• Do not expose to direct sunlight.

• Keep away from dust, moisture and dirt.

• Do not drop, knock, twist or shake the device.

• Do not warm up the device or use it near a fire.

• Do not damage the unit or its parts, if damaged contact your supplier immediately.

10.2 Cleaning

• The Reach IP must be disconnected from the mains supply before cleaning.

• All parts in the Reach IP kit can be cleaned with a mild soap solution and a damp

cloth. Dry with a soft dry cloth.

• Strong chemicals and other harsh substances must not be used when cleaning or

handling the parts in the Reach IP kit.

• After cleaning, confirm that the unit works properly by making a test alarm call to the

Alarm Receiving Centre.

10.3 Safety Notes

• Read instructions before use.

• Always test the product as per the instructions before use.

• Always check the function of the product after making changes to settings.

• This product may not be suitable for all persons and should not be a substitute for

the routine visual monitoring by a Carer.

• Test the product regularly and replace when necessary.

• Do not integrate with other systems other than those specified by the manufacturer.

• Always keep the product dry, exposure to excessive moisture can cause malfunction.

• This product will not cause electromagnetic disturbances under normal working

conditions.

• This product can be placed near other products or devices as long as mechanical

vibration is not present.

• Remove the battery if the unit is to be out of use or stored for an extended period.

10.4 Disposal

The crossed-out wheelie bin symbol on the product indicates it is classed as

Electrical or Electronic Equipment and should not be disposed of in commercial

waste at its end of life.

The Waste of Electrical & Electronic Equipment (WEEE) Directive (2012/19/EU) has

been put in place to recycle products using the best available recovery and recycling

techniques to minimize impact on the environment, treat hazardous substances and

avoid increased landfill. For product disposal please contact your supplier to check the

terms and conditions of the purchase contract. Always ensure this product is not

mixed with commercial waste for disposal.

11.0 Specification

• Reach IP complies with the Social Alarm Standard: EN 50134-3:2012

• Dimensions: 120mm x 187mm x 38mm (HxWxD)

• Weight: 455 grams (exc PSU)

• Pendant/Fall Detector Frequency: 869.2125MHz

• Max transmission power: 50.000 μV/m

• Protocols: TS 50134-9 (SCAIP), BS8521 & TT92

• Power Supply: 100-240VAC 50/60Hz <5 Watts

• AC Adapter Type: KSAS0050500100D5D (5V DC 1.0A Rated)

• Battery Type: 3.6V NiMH 1000mAh

• Part No. ZSA800: Reach IP with Pendant

• Part No. ZSA801: Reach IP with Fall Detector

12.0 EU Declaration of Conformity

Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

This device complies with EMC Emissions & Immunity Standards;

EN 61000-6-3:2007+A1:2011

EN 50130-4:2011+A11:2014

Operation is subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

This device complies with the Radio Equipment Directive;

ETSI EN 300 220-3-1 V2.1.1 (2016-12)

These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment can generate, use and radiate

radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures;

• Re-orientate or relocate the device

• Increase the separation between the equipment and receiver

• Connect the equipment into a Mains outlet on a circuit different from that to which

the receiver is connected

• Consult the supplier or an experienced radio/TV technician for help

Chris Dodd

Managing Director, Legrand Assisted Living & Healthcare UK.

Tynetec is a business unit of Legrand Electric Ltd,

Unit 10 Cowley Road, Blyth Riverside Business Park,

Blyth, Northumberland, NE24 5TF, UK.

Tel: +44 (0) 1670 352371 Web: www.tynetec.co.uk

Doc No. FM0802 V1.09

Tynetec ZSA840 User guide

Brand: Tynetec

Model: ZSA840

Type: User guide

This manual is also suitable for

ZSA800

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Tynetec ZSA840 User guide

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Tynetec ZSA840 User guide

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