Tynetec Reach IP User manual

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Fig1:Partsinthebox

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Fig2:Buttons,StatusLED&Connections

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Fig3:TouchPendantWearingOptions

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1.0Partsinthebox(seeFig1)

#Item

1ReachIPAt‐HomeAlarmunit

2ACAdapterincluding UK&EUmainsplugoptions

3Connector CoverformountingtheReachIPflat

4StandformountingtheReachIPvertically

5ScrewforfixingtheStand orConnectorCover

6TouchPendant&WearingOptions(neckcord/wriststrap/beltclip)

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2.0Buttons,StatusLED&Connections(seeFig2)

#Function

RedAlarmButton:make anemergencycall

GreenCancelButton:cancelanemergencycallmadeinerror

YellowFunctionButton: toggleHome/Awaymode(ifenabled)

BlackPowerButton: on/offandenterControl Mode/ServiceMenu

StatusLED: off isnormal (Green nosignal,Red alarm,Amber fault)

SUPPLY5VDCinputfromACAdapter

USBProgrammingPort (factoryuseonly)

ETHERNETConnectiontotheInternetviaaRouter (future upgrade)

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3.0TouchPendantWearingOptions(seeFig3)

TheTouchPendantisaportablealarmtriggerthatcanbewornaroundtheneck,on

thewristorclippedtoabelt.ThePendantisalreadyregisteredtotheReachIPunit

andreadytouse,justfitthedesiredwearingoptionasdescribedbelow;

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NeckCord:liethecordthroughoneofthegroovesontherearonthePendantthen

slidetheneckcordattachmentintoplace.Note:smallercordendmarkedinFig3.

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WristStrap:feedthewriststrap(patternsideup)throughthe2slotsinthewrist

strapattachment.Note:locatethepipmarkedinthecentreholeinFig3.

Pushthealuminiumfixingstudthroughtheholemarkedattheendofthestrap.

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BeltClip:simplyclipintoplaceontherearofthePendant.Note:thesuctioncupcan

befittedtothebeltcliptostickthePendanttoahardsurface,e.g.atiledwall.

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3.1Setting‐uptheReachIPunit

1.PlugtheACAdapterintothemainssupply.

2.PlugtheACAdapterLeadintotheReachIPunitSUPPLYport.

3.Switchthemainssupplyonatthewall,pressandholdthePowerbuttonfora

coupleofsecondsuntilthe3frontbuttonsilluminatebrieflythenrelease.TheRed

Alarmbuttonwillremainlitifilluminationisenabled(default)andtheStatusLEDwill

belitgreenuntilaGSMsignalisestablishedthenitwillgoout.

4.IMPORTANT:rangetestthePendantfromallextremesofthehome‐seesection4.4

5.MakeanalarmcalltotheAlarmReceivingCentre(ARC)tocheckoperation.

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3.2MakinganAlarmCall

PresstheAlarmbuttonandtheunitwillannounce“callingforhelp‐pleasewait”

whenanalarmcallisbeingmade.TheAlarmbuttonwillflashred.Itispossibleto

cancelthealarmwithinthefirst5secondsbypressingtheCancelbutton.

4.0ControlMode&ServiceMenu

TheReachIPisnormallyinidlemode;ControlModeandServiceMenuarewaysof

easilyreconfiguringtheunit.Theunitwillreturntoidlemodeafterachangeismade

orafter5secondsofinactivity.

ControlModeFunctions

EnterControlModebypressingthePowerbuttononce,theunitwillbeepandthe

andbuttonswillilluminate.TheControlModefunctionsarelistedbelow;

#ControlModeFunctions

RedAlarmButton:toggleRedAlarmButtonillumination on/off

GreenCancelButton:changespeechandsounds volume

YellowFunctionButton:enterServiceMenu (seebelow)

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ServiceMenuFunctions

OnceinControlMode,pressandholduntiltheunitannouncesthefirstService

Menufunction“addradiodevice”thenrelease,thebuttonwillbeflashing.Press

thebuttontosequentiallystepthroughthefunctions,pressthebuttontoselect

therequiredfunction.TheServiceMenufunctionsarelistedbelow;

#ServiceMenuFunctions

1AddRadioDevice

2RangeTestMode(alsoincludesGSMSignalStrengthMode)

3DeleteRadioDevices

4Home/AwayActivityFunction

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4.1ToggleRedAlarmButtonIllumination

PressthePowerbuttontoenterControlModethenpressandholduntiltheunit

announcesthenewRedButtonstatee.g.iftheilluminationwasONthenitwill

announce“functionisdisabled”andilluminationwillnowbeoff,ifitwasOFFthenit

willannounce“functionisenabled”andilluminationwillnowbeon.

4.2ChangeSpeechandSoundsVolume

PressthePowerbuttontoenterControlModethenthenpressandholduntilthe

unitsoundsanumberofbeepstoindicateitsSPEECHvolumesetting‐continue

holdingtocyclethroughthe3settingsandreleaseontherequiredsetting.Press

andholdagainwithin5secondstochangetheSOUNDlevelsetting.

4.3AddRadioDevice

PressthePowerbuttontoenterControlModethenpressandholduntiltheunit

announces“addradiodevice”thenrelease.Pressthebuttontoconfirmthen

activatetheradiodevice.Theunitwillsoundahighbeepifit’sanewdeviceand

announce“rangetestmode”‐presstoconfirm,orpresstosteptothenext

function,orpresstoexitthemodeandtheunitwillannouncethenextfunction.

Note:ifthedevicealreadyexistsalowbeepwillsound.

4.4RangeTestMode

PressthePowerbuttontoenterControlModethenpressandholduntiltheunit

announces“addradiodevice”thenrelease.Pressagainandtheunitwillannounce

“rangetestmode”thenpresstoconfirm.Theandbuttonswillbeflashing.

GotoallextremesofthehomeandpressthePendant,theReachIPwillrespondwith

abeepandthePendantbuttonwillflashgreenifthesignalisreceived.Presstoexit

themodeandtheunitwillannouncethenextfunction.

ReachIP

At‐HomeAlarm

Screwfor

Stand/Cover

ACAdapterwith

UK&EUPlugs

TouchPendant&

WearingOptions

Connector

Cover

Stand

ReachIPunit

Red

AlarmButton

Green

CancelButton

Yellow

Function

Button

Status

LED

Touch

PendantNeckCord

Attachment

WristStrap

Attachment

BeltClip

Attachment

Black

PowerButton

Ethernet

Port

USB

Port

Supply

Port

UserGuide

WristStrap

NeckCordwith

SafetyBreak

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

Aluminium

FixingStud

Suction

Cup

RearConnectorArea

TrustedTechnology

CaringforPeople

4.4.1GSMSignalStrengthIndication

DuringRangeTestModetheStatusLEDwillindicatetheGSMsignalstrength,seetable

below;

GSMSignalStrengthRSSIStatusLED

High21‐31SolidGreen

Good 11‐200.1SecFlashingGreen

Low1‐100.5SecFlashingGreen

NoSignal0NotLit

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4.5DeleteRadioDevices

PressthePowerbuttontoenterControlModethenpressandholduntiltheunit

announces“addradiodevice”thenrelease.Repeatedlypressuntiltheunit

announces“deleteradiodevices”thenpresstoconfirm.Activatetheradiodeviceto

beremovedandabeepwillbeheard.Pressandholduntilabeepisheard,andthe

unitwillannouncethenextfunction.

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4.5.1DeletingALLRadioDevices

PressthePowerbuttontoenterControlModethenpressandholduntiltheunit

announces“addradiodevice”thenrelease.Repeatedlypressuntiltheunit

announces“deleteradiodevices”thenpresstoconfirm.Pressandholduntila

beepisheardthenrelease.Pressandholdagainuntilabeepisheard,andtheunit

willannouncethenextfunction.

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4.6Home/AwayActivityFunction

PressthePowerbuttontoenterControlModethenpressandholduntiltheunit

announces“addradiodevice”thenrelease.Repeatedlypressuntiltheunit

announces“homeawayactivityfunction”thenpresstoconfirm.Theunitwill

announceitscurrentstate;“functionisdisabled”or“functionisenabled”.Tochange

thesettingpressandholduntiltheunitannouncesthenewstate,theunitwillthen

announcethenextfunction.Note:ifenabledtheFunctionButtonisusedinidle

modetotoggleHome/Awaymode.

5.0ErrorIndications

Anerrorisindicatedbya“blurp”oravoicemessage;e.g.“powerdisconnected”or

“GSMnetworkfailure”.Thiswillrepeatevery2minutesuntiltheproblemisresolved

orthebuttonispressedtosilencethewarning.Errorsarealsoindicatedonthe

StatusLED,seethetablebelow;

StatusLED PossibleReasonSuggestedAction

SolidGreen NoGSM

networksignalCheckGSMnetworksignalstrength

FlashingRedMainsfailureCheckmainssupplyand/orACadapter

connection

SolidAmberBatteryfailure

ornotchargingCheck/replacebattery

Flashing

Green/Red/Amber

Radio

Interference

Checkinterferingradiosources.Move

DECTphones,WiFiRoutersetc.at

least1metreawayfromtheReachIP

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6.0SwitchingtheReachIPOff

TheReachIPusesverylittlepowerandshouldalwaysbeleftswitchedon.Iftheunitis

beingremovedandstoredforaprolongedperiod,thenitshouldbeswitchedoff.

PressandholdthePowerbuttonuntilall3frontbuttonsandtheStatusLEDflash

oncethenrelease;theunitisnowswitchedoff.

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7.0ImportantInformation

Itisveryimportanttoreadandunderstandthissectionbeforeuse.

Keeptheseinstructionsinasafeplaceforfuturereference.

7.1Use&Maintenance

• OperatingTemperatureRange:+5to+45°C

• Donotdamagetheunitoritsparts,ifdamagedcontactyoursupplierimmediately

• Donotexposetodirectsunlight

• Keepawayfromdust,moistureanddirt

• Donotdrop,knock,twistorshakethedevice

• Donotwarmupthedeviceoruseitnearafire

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7.2Cleaning

• AllpartsintheReachIPkitcanbecleanedwithamildsoapsolutionandadamp

cloth.Drywithasoftdrycloth.

• Strongchemicalsandotherharshsubstancesmustnotbeusedwhencleaningor

handlingthepartsintheReachIPkit.

• TheReachIPmustbedisconnectedfromthemainssupplybeforecleaning.

• Aftercleaning,confirmthattheunitworksproperlybymakingatestalarmcalltothe

AlarmReceivingCentre.



7.3SafetyNotes

• Readinstructionsbeforeuse

• Alwaystesttheproductaspertheinstructionsbeforeuse

• Alwayscheckthefunctionoftheproductaftermakingchangestosettings

• Thisproductmaynotbesuitableforallpersonsandshouldnotbeasubstitutefor

theroutinevisualmonitoringbyaCarer.

• Thisproductmustnotbeusedinsituationswhereadelayinthearrivalof

appropriatemedicalcarecouldleadtoapotentiallylife‐threateningsituation.

• Testtheproductregularlyandreplacewhennecessary.

• Donotintegratewithothersystemsotherthanthosespecifiedbythemanufacturer.

• Alwayskeeptheproductdry,exposuretoexcessivemoisturecancausemalfunction.

• Thisproductwillnotcauseelectromagneticdisturbancesundernormalworking

conditions.

• Thisproductcanbeplacednearotherproductsordevicesaslongasmechanical

vibrationisnotpresent.

• Removethebatteryiftheunitistobeoutofuseorstoredforanextendedperiod.

7.4Disposal

 Thecrossed‐outwheeliebinsymbolontheproductindicatesitisclassedas

 ElectricalorElectronicEquipmentandshouldnotbedisposedofincommercial

wasteatitsendoflife.



TheWasteofElectrical&ElectronicEquipment(WEEE)Directive(2012/19/EU)has

beenputinplacetorecycleproductsusingthebestavailablerecoveryandrecycling

techniquestominimizeimpactontheenvironment,treathazardoussubstancesand

avoidincreasedlandfill.Forproductdisposalpleasecontactyoursuppliertocheckthe

termsandconditionsofthepurchasecontract.Alwaysensurethisproductisnot

mixedwithcommercialwastefordisposal.



8.0Specification

• ReachIPcomplieswiththeSocialAlarmStandard:EN50134‐3:2012

• Dimensions:120mmx187mmx38mm(HxWxD)

• Weight:455grams(excPSU)

• PendantFrequency:869.2125MHz

• Maxtransmissionpower:50.000μV/m

• Protocols:TS50134‐9(SCAIP),BS8521&TT92

• PowerSupply:100‐240VAC50/60Hz<5Watts

• ACAdapterType:KSAS0050500100D5D(5VDC1.0ARated)

• BatteryType:3.6VNiMH1000mAh

9.0EUDeclarationofConformity

Changesormodificationsnotexpresslyapprovedbythepartyresponsiblefor

compliancecouldvoidtheuser’sauthoritytooperatetheequipment.



ThisdevicecomplieswithEMCEmissions&ImmunityStandards;

EN61000‐6‐3:2007+A1:2011

EN50130‐4:2011+A11:2014

Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcause

harmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,

includinginterferencethatmaycauseundesiredoperation.



ThisdevicecomplieswiththeRadioEquipmentDirective;

ETSIEN300220‐3‐1V2.1.1(2016‐12)

Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful

interferenceinaresidentialinstallation.Thisequipmentcangenerate,useandradiate

radiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththe

instructions,maycauseharmfulinterferencetoradiocommunications.However,

thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthis

equipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan

bedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryto

correcttheinterferencebyoneormoreofthefollowingmeasures;

• Re‐orientateorrelocatethedevice

• Increasetheseparationbetweentheequipmentandreceiver

• ConnecttheequipmentintoaMainsoutletonacircuitdifferentfromthattowhich

thereceiverisconnected

• Consultthesupplieroranexperiencedradio/TVtechnicianforhelp

ChrisDodd

ManagingDirector,LegrandAssistedLiving&HealthcareUK.



TynetecisabusinessunitofLegrandElectricLtd,

Unit10CowleyRoad,BlythRiversideBusinessPark,

Blyth,Northumberland,NE245TF,UK.

Tel:+44(0)1670352371Web:www.tynetec.co.uk DocNo.FM0802V1.04

Tynetec Reach IP User manual

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