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smarttech.com/kb/171333
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2019SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
November 5, 2019
i smarttech.com/kb/171333
Contents
Chapter 1: About SMARTRemote Management 1
Features 1
About the user interface 2
Compatible devices and browsers 9
Chapter 2: Getting started with SMARTRemote Management 13
Starting a free 30-day trial and activating your account 13
Configuring the network 14
Connecting devices 15
Adding users to the account 17
Chapter 3: Using SMARTRemote Management 19
Signing in and resetting your password 20
Installing software on devices 20
Activating SMART Notebook software 25
Sending messages to devices 25
Adding files to the assets library 27
Enabling and disabling transparency layers in apps 28
Locking the Settings app on SMARTBoard displays with iQ 30
Creating URL whitelist or blacklist policies on devices 31
Chapter 4: Troubleshooting SMARTRemote Management 33
Troubleshooting general issues 33
Creating an ad-hoc token on a SMARTBoard display with iQ 33
Resetting the authentication token for a device 34
Chapter 1
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Chapter 1: About SMARTRemote Management
Features 1
About the user interface 2
Dashboard tab 2
Devices tab 4
Viewing the Device dashboard 4
Commands tab 7
Users tab 8
Repositories menu 8
Domain Settings 9
Compatible devices and browsers 9
Feature compatibility by operating system 10
Features
SMARTRemote Management is a cloud-based device-management tool you can use to remotely
maintain, support, control and secure devices in your organization. You can manage
SMARTBoard® interactive displays with iQ and devices running Windows®, Chrome OS™, Android™,
and iOS operating systems, all from a central location.
Feature Description
View and control
devices
Take remote control of devices to perform maintenance and offer
troubleshooting support
View device usage
reports and statistics
Check real-time reports of active devices and users, hours of use, most-
used apps, and more
Install software and
apps
Remotely install apps and software on devices and apply updates
Send messages to
devices
Send a message to a device or a group of devices
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Feature Description
Configure device
settings and manage
apps and website
usage
Manage device settings and restrict or enable access to apps and
websites
About the user interface
Sign into SMARTRemote Management to see the Dashboard. Click the menu at the top of the
page to expand the menu. The menu includes these features:
Icon
Feature Description
Dashboard Live information about connected devices and active users
Devices Information about connected devices and allows remote management
Commands Information about previous commands and allows you to send them again
Users
Information about SMARTRemote Management and allows you to invite
new users
NOTE
The Users tab is only visible to the remote management account admin
profile.
Repositories Add packages, settings, profiles and more to the repository so you can
send them to devices
Domain
settings
View and configure domain settings
Ad-hoc
session
Start an ad-hoc remote session with devices that are not registered with
SMARTRemote Management
Dashboard tab
The Dashboard appears when you sign in to SMARTRemote Management. The Dashboard
displays live information about devices and users on the account.
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Dashboard
item
Description
Total devices Number devices that have been added to SMARTRemote Management
Active
devices
Number of devices currently online and accessible to SMARTRemote
Management
Total users Number of users that have been added
Active users Number of users who are currently active
Connected
devices
Displays graph of how long connected devices have been active
Last-seen
device
location
Displays the location from which a device was last connected
Apps stats Displays the number of installations for various apps
Last
commands
Displays recent commands sent to devices
OSdistribution Displays the number of connected devices, sorted by operating system
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Devices tab
The Devices tab displays information about connected devices. You can create filters and sort the
list to make it easy to find a device. Select a device to view detailed information and to use
remote management tools.
Item Description
OS Device’s operating system
HardwareID Hardware IDname
Name Name
Last seen Date device was last active
Policies Policies applied to device
Tags Tags applied to device
SMARTBuild number Build number for device
Viewing the Device dashboard
You can view detailed information and use remote management tools from the Device dashboard.
Click a device from the list to open the dashboard.
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The first column displays the following device information:
Icon Tool Description
General Information about memory, storage, resolution, battery life, and Wi-Fi
More Information about Wi-Fi, IP address, Bluetooth, locked or unlocked
status, model, operating system version, MAC address, permissions,
CPU, serial and tag
SMARTBoard
(displayed if the
device is
SMARTBoard
display)
Information about touch controller and scaler firmware version, display
build number, and display name
The second column displays the following device information:
Icon Tool Description
Installed List of apps installed on the device. You can stop, disable, enable, and
uninstall apps from this list.
IMPORTANT
Take care when stopping, disabling, and uninstalling apps because
the device might not work correctly without certain apps.
Usage How long the device has been active
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The last column displays remote management tools and actions for the selected device. See the
table below for information:
Tool Description
Remote Start a remote control session.
Repositories actions
Install packages Remotely install software and apps to devices.
Policies Create and apply policies to devices that enable or disable apps and
websites, or enable or restrict device features.
Advanced messaging Send messages (which can include audio and images) to devices, and
adjust message settings.
Settings Adjust a remote device's settings.
Remote exec. Create executable commands that you can send to devices.
Files Upload files that you can then send to devices.
Workflow Create a sequence of actions, such as installing packages, sending
messages, disabling apps, and sounding alarms.
Send message Send a message to a device.
Location View a device's location on a map.
Lock
Lock Lock the device.
Unlock Unlock the device.
Siren Start the device's siren alarm.
Get password View device password
Wipe Restore the device to factory settings.
NOTE
If you restore a device to its factory settings, you won’t have access to
it via remote management until you manually turn the device on and
set up remote management on it again.
Power
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Tool Description
Shutdown Shut down the device.
NOTE
If you shut down a device, you won’t have access to it via remote
management until the power is turned on manually.
Restart Restart the device.
Manage
Remove Removes the device from remote management.
Tags Create new filtering tags and manage existing tags.
Agent password Change the remote management agent password.
Reset auth. token Reset the authentication token for the device
Unhide agent Unhide the remote management agent on the device
Commands tab
The Commands tab displays information about commands you’ve sent to devices. You can start,
stop and resend commands.
List item Description
Type Type of command
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List item Description
Description Detailed command information
Command Command action
Owner User who sent the command
Creating time Time the command was created
Total Total number of commands
Success Number of successful commands
Failure Number of failed commands
Pending Number of pending commands
Recent event Date and time of event
Users tab
You can add or remove users from the Users tab and view a variety of information about
SMARTRemote Management users, including:
l User name
l Email
l Authority (profile type)
l Tags
l Language
Repositories menu
Upload packages, create policies, and set up task workflows in the Repository. After they’ve been
added to the Repository, you can send them to devices. The Repositories menu includes the
following tools:
Icon Tool Description
Packages Remotely install software and apps to devices.
Policies Create and apply policies to devices. Policies can block or enable
apps and websites, or enable or restrict device features.
Settings Create and adjust device configurations and send them to devices.
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Icon Tool Description
Files Upload files that you can send to devices.
Remote Exec Send commands to devices.
SMARTRecovery Restore a device to its original settings.
DEP Apple
Profile
Set up Apple’s Device Enrollment Program (DEP) and configure
settings.
Workflow Create a sequence of actions such as installing packages, sending
messages, disabling apps, and sounding alarms.
Triggers Create triggers for actions based on date, time, location, and Wi-Fi.
Domain Settings
Use Domain Settings to adjust the following settings for the domain account:
Setting Description
Remote control Enable or disable permission requirement for starting remote
control sessions.
Compatible devices and browsers
You can sign in to use SMARTRemote Management on any device that has Internet access and an
up-to-date Chrome or Firefox® browser.
You can add a variety of devices to your SMARTRemote Management account domain:
l SMARTBoard interactive displays with iQ (iQ system software version 3.0 and later)
l Windows computers
l Chrome OS computers
l Android devices version 5.1 and later
l iOS devices
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Feature compatibility by operating system
Feature Android Windows iOS Chrome
View remote screen (with control)
View remote screen (view only)
Policy enforcement (kiosk mode)
App installation and management
Whitelist and blacklist
Device settings (hardware/OS)
Power management
Advanced messaging
Messaging
File distribution
Triggers and alerts
Device location
Anti-theft
Remote commands
Device info
Grouping
Reports
Geofencing
Workflow
SmartRecovery
Teacher View (CMS)
Volume Purchase Program (VPP)
Device Enrolment Program (DEP)
Android for work
Chapter 2
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Chapter 2: Getting started with SMARTRemote
Management
Starting a free 30-day trial and activating your account 13
To start a free 30-day trial account 13
Activating your account with a product key 14
Configuring the network 14
Connecting devices 15
Adding users to the account 17
Starting a free 30-day trial and activating your
account
You can use SMARTRemote Management for 30 days for free. To keep using SMARTRemote
Management after the trial period ends, activate your account with a product key. You can
purchase a product key from a SMARTreseller.
To start a free 30-day trial account
1. Open a Firefox or Chrome browser on your computer and visit
https://smart.glbth.com/glbth/v1/login.html.
2. Click Register.
The SMART Remote Management registration page appears.
3.
In the field, type a name for the domain after “admin@.”
NOTE
The domain name must be in the following format: admin@domainname.
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4. Enter the remaining information, and then click Register.
Your domain is registered. You receive an email that includes a link to activate your account
and information on next steps.
Activating your account with a product key
1. Sign in to your remote management account.
2.
Click , and then click Account.
The account dashboard appears.
NOTE
The account dashboard is for the account administrator.
3. Enter your product key in the Code number area, and then click Activate.
Configuring the network
To configure the network for SMART Board interactive displays with iQ
Add these URLs to the network whitelist:
URL Port Feature
https://*.glbth.com 443 Viso application server
https://pro.ip-api.com N/A Location resolve by IP service
https://*.tile.openstreetmap.org N/A Open Street Map
https://static-v.tawk.to N/A Online chat
.glbth.com N/A Webrtc over UDP (streaming protocol servers)
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To configure the network for devices
Add these URLs to the device whitelist:
URL Port Feature
https://*.glbth.com 443 Viso application server
5228
5229
5230
Google FCM push service
*.glbth.com 443 Viso Push Service (VPS)
https://*.glbth.com 443 Streaming protocol servers
Connecting devices
SMARTBoard interactive displays with iQ are set up to connect to SMARTRemote Management. If
you’re connecting Windows, Chrome OS, Android and iOS device, you need to install a remote
management connection agent on the device.
IMPORTANT
Before you connect an interactive display, make sure the display is connected to the Internet
and that it has the latest version of iQ system software.
To connect SMART Board interactive displays with iQ
1. On the display, select Settings > Remote management, and then select Launch Remote
Management Settings.
2. Complete the connection wizard. Refer to this table for details about the required information.
Field Description
Account name Enter a name for the domain account
MDM Server address Enter https://smart.glbth.com
Name Enter a name for the display.
TIP
Choose a name that describes the type of device and its location.
This will help you identify it in the Devices list.
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3. Enter an identifying tag for the device, and then click Next.
4. Enter a password, and then click Next
5. Select Settings > Remote management, and then turn on the Remote Management Enabled
option.
To connect Windows, Chrome OS and Android devices
1. On the device, open an Internet browser and visit: https://www.radix-int.com/radix-viso-mdm-
download-links.
2. Download and install the Viso MDM agent for your device.
3. Run the Viso MDM agent connection wizard.
4. Enter the required information in the Connection info tab. Refer to this table about the
required information:
Field Description
Domain Enter a name for the domain account
MDM Server address Enter https://smart.glbth.com
Name Enter a name for the device.
TIP
Choose a name that describes the type of device and its location.
This will help you identify it in the Devices list.
5. Click Next.
6. Enter an identifying tag for the device, and then click Next.
7. Enter a password, and then click Next.
8. Review the account domain details, and then click Next.
Your device is registered.
9. Click Finish.
To connect iOS devices
1. Open a Firefox or Chrome browser on your computer and visit:
https://smart.glbth.com/glbth/v1/login.html.
2. Enter your sign in credentials, and then click Login.
3. Click the Devices tab.
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