SMART Technologies Remote Management Reference guide

Brand: SMART Technologies

Model: Remote Management

Type: Reference guide

SMART Technologies Remote Management is a cloud-based device-management tool that allows you to remotely maintain, support, control and secure devices in your organization. You can manage SMART Board® interactive displays with iQ and devices running Windows®, Chrome OS™, Android™, and iOS operating systems, all from a central location.

With SMART Technologies Remote Management, you can:

View and control devices: Take remote control of devices to perform maintenance and offer troubleshooting support
View device usage reports and statistics: Check real-time reports of active devices and users, hours of use, most-used apps, and more

With SMART Technologies Remote Management, you can:

View and control devices: Take remote control of devices to perform maintenance and offer troubleshooting support
View device usage reports and statistics: Check real-time reports of active devices and users, hours of use, most-used apps, and more

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SMARTRemote Management

SYSTEM ADMINISTRATOR GUIDE

smarttech.com/kb/171333

FCC warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the

interference at his own expense.

Trademark notice

SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other

countries. All third-party product and company names may be trademarks of their respective owners.

translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change

without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

November 5, 2019

i smarttech.com/kb/171333

Contents

Chapter 1: About SMARTRemote Management 1

Features 1

About the user interface 2

Compatible devices and browsers 9

Chapter 2: Getting started with SMARTRemote Management 13

Starting a free 30-day trial and activating your account 13

Configuring the network 14

Connecting devices 15

Adding users to the account 17

Chapter 3: Using SMARTRemote Management 19

Signing in and resetting your password 20

Installing software on devices 20

Activating SMART Notebook software 25

Sending messages to devices 25

Adding files to the assets library 27

Enabling and disabling transparency layers in apps 28

Locking the Settings app on SMARTBoard displays with iQ 30

Creating URL whitelist or blacklist policies on devices 31

Chapter 4: Troubleshooting SMARTRemote Management 33

Troubleshooting general issues 33

Creating an ad-hoc token on a SMARTBoard display with iQ 33

Resetting the authentication token for a device 34

Chapter 1

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Chapter 1: About SMARTRemote Management

Features 1

About the user interface 2

Dashboard tab 2

Devices tab 4

Viewing the Device dashboard 4

Commands tab 7

Users tab 8

Repositories menu 8

Domain Settings 9

Compatible devices and browsers 9

Feature compatibility by operating system 10

Features

SMARTRemote Management is a cloud-based device-management tool you can use to remotely

maintain, support, control and secure devices in your organization. You can manage

SMARTBoard® interactive displays with iQ and devices running Windows®, Chrome OS™, Android™,

and iOS operating systems, all from a central location.

Feature Description

View and control

devices

Take remote control of devices to perform maintenance and offer

troubleshooting support

View device usage

reports and statistics

Check real-time reports of active devices and users, hours of use, most-

used apps, and more

Install software and

apps

Remotely install apps and software on devices and apply updates

Send messages to

devices

Send a message to a device or a group of devices

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Feature Description

Configure device

settings and manage

apps and website

usage

Manage device settings and restrict or enable access to apps and

websites

About the user interface

Sign into SMARTRemote Management to see the Dashboard. Click the menu at the top of the

page to expand the menu. The menu includes these features:

Icon

Feature Description

Dashboard Live information about connected devices and active users

Devices Information about connected devices and allows remote management

Commands Information about previous commands and allows you to send them again

Users

Information about SMARTRemote Management and allows you to invite

new users

NOTE

The Users tab is only visible to the remote management account admin

profile.

Repositories Add packages, settings, profiles and more to the repository so you can

send them to devices

Domain

settings

View and configure domain settings

Ad-hoc

session

Start an ad-hoc remote session with devices that are not registered with

SMARTRemote Management

Dashboard tab

The Dashboard appears when you sign in to SMARTRemote Management. The Dashboard

displays live information about devices and users on the account.

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Dashboard

item

Description

Total devices Number devices that have been added to SMARTRemote Management

Active

devices

Number of devices currently online and accessible to SMARTRemote

Management

Total users Number of users that have been added

Active users Number of users who are currently active

Connected

devices

Displays graph of how long connected devices have been active

Last-seen

device

location

Displays the location from which a device was last connected

Apps stats Displays the number of installations for various apps

Last

commands

Displays recent commands sent to devices

OSdistribution Displays the number of connected devices, sorted by operating system

CHAPTER 1

ABOUT SMARTREMOTE MANAGEMENT

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Devices tab

The Devices tab displays information about connected devices. You can create filters and sort the

list to make it easy to find a device. Select a device to view detailed information and to use

remote management tools.

Item Description

OS Device’s operating system

HardwareID Hardware IDname

Name Name

Last seen Date device was last active

Policies Policies applied to device

Tags Tags applied to device

SMARTBuild number Build number for device

Viewing the Device dashboard

You can view detailed information and use remote management tools from the Device dashboard.

Click a device from the list to open the dashboard.

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The first column displays the following device information:

Icon Tool Description

General Information about memory, storage, resolution, battery life, and Wi-Fi

More Information about Wi-Fi, IP address, Bluetooth, locked or unlocked

status, model, operating system version, MAC address, permissions,

CPU, serial and tag

SMARTBoard

(displayed if the

device is

SMARTBoard

display)

Information about touch controller and scaler firmware version, display

build number, and display name

The second column displays the following device information:

Icon Tool Description

Installed List of apps installed on the device. You can stop, disable, enable, and

uninstall apps from this list.

IMPORTANT

Take care when stopping, disabling, and uninstalling apps because

the device might not work correctly without certain apps.

Usage How long the device has been active

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The last column displays remote management tools and actions for the selected device. See the

table below for information:

Tool Description

Remote Start a remote control session.

Repositories actions

Install packages Remotely install software and apps to devices.

Policies Create and apply policies to devices that enable or disable apps and

websites, or enable or restrict device features.

Advanced messaging Send messages (which can include audio and images) to devices, and

adjust message settings.

Settings Adjust a remote device's settings.

Remote exec. Create executable commands that you can send to devices.

Files Upload files that you can then send to devices.

Workflow Create a sequence of actions, such as installing packages, sending

messages, disabling apps, and sounding alarms.

Send message Send a message to a device.

Location View a device's location on a map.

Lock

Lock Lock the device.

Unlock Unlock the device.

Siren Start the device's siren alarm.

Get password View device password

Wipe Restore the device to factory settings.

NOTE

If you restore a device to its factory settings, you won’t have access to

it via remote management until you manually turn the device on and

set up remote management on it again.

Power

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Tool Description

Shutdown Shut down the device.

NOTE

If you shut down a device, you won’t have access to it via remote

management until the power is turned on manually.

Restart Restart the device.

Manage

Remove Removes the device from remote management.

Tags Create new filtering tags and manage existing tags.

Agent password Change the remote management agent password.

Reset auth. token Reset the authentication token for the device

Unhide agent Unhide the remote management agent on the device

Commands tab

The Commands tab displays information about commands you’ve sent to devices. You can start,

stop and resend commands.

List item Description

Type Type of command

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List item Description

Description Detailed command information

Command Command action

Owner User who sent the command

Creating time Time the command was created

Total Total number of commands

Success Number of successful commands

Failure Number of failed commands

Pending Number of pending commands

Recent event Date and time of event

Users tab

You can add or remove users from the Users tab and view a variety of information about

SMARTRemote Management users, including:

l User name

l Email

l Authority (profile type)

l Tags

l Language

Repositories menu

Upload packages, create policies, and set up task workflows in the Repository. After they’ve been

added to the Repository, you can send them to devices. The Repositories menu includes the

following tools:

Icon Tool Description

Packages Remotely install software and apps to devices.

Policies Create and apply policies to devices. Policies can block or enable

apps and websites, or enable or restrict device features.

Settings Create and adjust device configurations and send them to devices.

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Icon Tool Description

Files Upload files that you can send to devices.

Remote Exec Send commands to devices.

SMARTRecovery Restore a device to its original settings.

DEP Apple

Profile

Set up Apple’s Device Enrollment Program (DEP) and configure

settings.

Workflow Create a sequence of actions such as installing packages, sending

messages, disabling apps, and sounding alarms.

Triggers Create triggers for actions based on date, time, location, and Wi-Fi.

Domain Settings

Use Domain Settings to adjust the following settings for the domain account:

Setting Description

Remote control Enable or disable permission requirement for starting remote

control sessions.

Compatible devices and browsers

You can sign in to use SMARTRemote Management on any device that has Internet access and an

up-to-date Chrome or Firefox® browser.

You can add a variety of devices to your SMARTRemote Management account domain:

l SMARTBoard interactive displays with iQ (iQ system software version 3.0 and later)

l Windows computers

l Chrome OS computers

l Android devices version 5.1 and later

l iOS devices

CHAPTER 1

ABOUT SMARTREMOTE MANAGEMENT

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Feature compatibility by operating system

Feature Android Windows iOS Chrome

View remote screen (with control)

View remote screen (view only)

Policy enforcement (kiosk mode)

App installation and management

Whitelist and blacklist

Device settings (hardware/OS)

Power management

Advanced messaging

Messaging

File distribution

Triggers and alerts

Device location

Anti-theft

Remote commands

Device info

Grouping

Reports

Geofencing

Workflow

SmartRecovery

Teacher View (CMS)

Volume Purchase Program (VPP)

Device Enrolment Program (DEP)

Android for work

CHAPTER 1

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NOTE

Android devices require enabling the following permissions:

l User

l Root

l Device owner

l Profile owner

l Samsung Knox

l Sony

Chapter 2

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Chapter 2: Getting started with SMARTRemote

Management

Starting a free 30-day trial and activating your account 13

To start a free 30-day trial account 13

Activating your account with a product key 14

Configuring the network 14

Connecting devices 15

Adding users to the account 17

Starting a free 30-day trial and activating your

account

You can use SMARTRemote Management for 30 days for free. To keep using SMARTRemote

Management after the trial period ends, activate your account with a product key. You can

purchase a product key from a SMARTreseller.

To start a free 30-day trial account

1. Open a Firefox or Chrome browser on your computer and visit

https://smart.glbth.com/glbth/v1/login.html.

2. Click Register.

The SMART Remote Management registration page appears.

In the field, type a name for the domain after “admin@.”

NOTE

The domain name must be in the following format: admin@domainname.

CHAPTER 2

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4. Enter the remaining information, and then click Register.

Your domain is registered. You receive an email that includes a link to activate your account

and information on next steps.

Activating your account with a product key

1. Sign in to your remote management account.

Click , and then click Account.

The account dashboard appears.

NOTE

The account dashboard is for the account administrator.

3. Enter your product key in the Code number area, and then click Activate.

Configuring the network

To configure the network for SMART Board interactive displays with iQ

Add these URLs to the network whitelist:

URL Port Feature

https://*.glbth.com 443 Viso application server

https://pro.ip-api.com N/A Location resolve by IP service

https://*.tile.openstreetmap.org N/A Open Street Map

https://static-v.tawk.to N/A Online chat

.glbth.com N/A Webrtc over UDP (streaming protocol servers)

CHAPTER 2

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To configure the network for devices

Add these URLs to the device whitelist:

URL Port Feature

https://*.glbth.com 443 Viso application server

5228

5229

5230

Google FCM push service

*.glbth.com 443 Viso Push Service (VPS)

https://*.glbth.com 443 Streaming protocol servers

Connecting devices

SMARTBoard interactive displays with iQ are set up to connect to SMARTRemote Management. If

you’re connecting Windows, Chrome OS, Android and iOS device, you need to install a remote

management connection agent on the device.

IMPORTANT

Before you connect an interactive display, make sure the display is connected to the Internet

and that it has the latest version of iQ system software.

To connect SMART Board interactive displays with iQ

1. On the display, select Settings > Remote management, and then select Launch Remote

Management Settings.

2. Complete the connection wizard. Refer to this table for details about the required information.

Field Description

Account name Enter a name for the domain account

MDM Server address Enter https://smart.glbth.com

Name Enter a name for the display.

TIP

Choose a name that describes the type of device and its location.

This will help you identify it in the Devices list.

CHAPTER 2

GETTING STARTED WITH SMARTREMOTE MANAGEMENT

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3. Enter an identifying tag for the device, and then click Next.

4. Enter a password, and then click Next

5. Select Settings > Remote management, and then turn on the Remote Management Enabled

option.

To connect Windows, Chrome OS and Android devices

1. On the device, open an Internet browser and visit: https://www.radix-int.com/radix-viso-mdm-

download-links.

2. Download and install the Viso MDM agent for your device.

3. Run the Viso MDM agent connection wizard.

4. Enter the required information in the Connection info tab. Refer to this table about the

required information:

Field Description

Domain Enter a name for the domain account

MDM Server address Enter https://smart.glbth.com

Name Enter a name for the device.

TIP

Choose a name that describes the type of device and its location.

This will help you identify it in the Devices list.

5. Click Next.

6. Enter an identifying tag for the device, and then click Next.

7. Enter a password, and then click Next.

8. Review the account domain details, and then click Next.

Your device is registered.

9. Click Finish.

To connect iOS devices

1. Open a Firefox or Chrome browser on your computer and visit:

https://smart.glbth.com/glbth/v1/login.html.

2. Enter your sign in credentials, and then click Login.

3. Click the Devices tab.

Page is loading ...

SMART Technologies Remote Management Reference guide

Brand: SMART Technologies

Model: Remote Management

Type: Reference guide

With SMART Technologies Remote Management, you can:

View and control devices: Take remote control of devices to perform maintenance and offer troubleshooting support
View device usage reports and statistics: Check real-time reports of active devices and users, hours of use, most-used apps, and more

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SMART Technologies Remote Management Reference guide

SMART Technologies Remote Management Reference guide

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