Parallels Mobile Device Managment 8.1 User manual

Product Manual

Mobile Device Managment

Version 8.1

Last Updated: 06/07/15



ParallelsIPHoldingsGmbH

Vordergasse59

8200Schaffhausen

Switzerland

Tel:+41526320411

Fax:+41526722010

www.parallels.com



Copyright©19992015ParallelsIPHoldingsGmbHanditsaffiliates.Allrightsreserved.



Parallels,2XandtheParallelslogoaretrademarksorregisteredtrademarksofParallelsIPHoldings

GmbHintheUnitedStatesand/orothercountries.Allothertrademarksarethepropertyoftheir

respectiveowners.



Microsoft,Windows,WindowsServer,WindowsNT,WindowsVista,andMSDOSareregistered

trademarksofMicrosoftCorporation.

Apple,Mac,theMaclogo,MacOS,iPad,iPhone,iPodtouch,FaceTimeHDcameraandiSightare

trademarksofAppleInc.,registeredintheUSandothercountries.

LinuxisaregisteredtrademarkofLinusTorvalds.

Allothermarksandnamesmentionedhereinmaybetrademarksoftheirrespectiveowners.



Version8.1–Lastupdated6thJuly2015

ManualIndex

Section1Introduction&GettingStarted



1.Introduction,Benefits&EditionsAvailable

2.GettingStarted&PurchasingMobileDeviceManager

Section2EnrolandManageDevices



3.TheMDMClients

4.DeviceManagement

5.GroupPolicies

Section3MDMFeatures



6.DeployingEmailandExchangeAccounts

7.LocationTracking

8.SecurityFeatures

9.ApplicationManagement

10.ManagingWiFiSettings

11.RemoteControl

12.MessagesandDirections

13.Reporting

Section4AccountManagement



14.Alerts

15.SystemNode(AdvancedSettings)

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IntroductionandInstallation

WhatisParallels2XMobileDeviceManagement?

Parallels2XMobileDeviceManagementisaplatformtomanage,secureandtrackyourmobile

devices.Mobiledevicesconnecttocorporateapplicationsandhaveaccesstoorstoreconfidential

corporatedata.Asmobiledevicesareusedbymoreandmorestaff,itisimperativethatthese

devicesaremanagedandcontrolled.

Benefits



Security

MDMsecuresyourmobiledevicesby:

● Enforcingastrongpasswordpolicy.

● Beingabletoremotelockphoneswhentheyarebeingmisused.

● Wipingcorporatedataoffphoneswhentheyarelostortheemployeeleavesthecompany.

● Deletingcorporateemailaccountsandtheassociatedattachmentsdownloadedandstored

onthephone.

● DeletingcorporateWiFinetworksandassociatedcredentialsstoredonthephone.



Furthermore,MobileDeviceManagementallowsadministratorstomonitorforrogue/malwareapps

beinginstalledonphoneswhichcouldcompromisecorporatedata.Also,withGPSandWiFi

tracking,youcanretrievealostorstolendevice.

ManageEmail&WiFiConfiguration

Supportingusersonconfiguringcorporateemail&WiFiNetworkaccessontheirsmartphonescan

becumbersomeandtimeconsumingprocess.WithMobileDeviceManagement,administratorscan

quicklypushtheiremailaccountdetailsaswellasWiFinetworknamesandpasswords.This,saves

theadministratortimeandincreasessecurityasitseasiertochangeandmanagethese.

MonitorDataUsage&Calls

MDMalsohelpscompaniesmonitordatausageandcallcosts.Ifemployeesaren’tfullyusingtheir

bandwidthoriftheyareusingtoomuch,thecompanycanchangethedataplanaccordingly.

Likewise,detailedcalllogsshowadministratorswhetheremployeesaremakingtoomany

unnecessarycalls.

AppDeployment

MDMhelpscompaniesmanagetheapplicationsonthedevices.Byremotelyinstallingapps,

companiesavoidthehassleofhavingtomanuallyinstallthem,whichcantakealotoftime,

especiallyifemployeesneedassistance.Applicationsthatconnecttoconfidentialcompany

databasesthatcompaniesdon’twanttobemadepublic,canbedeployedwithoutneedingGoogle

PlayorAppleAppStore,whichcanbeatimeintensivetasktoadminister.



Reportsshowwhichappsareinstalledoneachdevice,allowingeasymonitoringformalwareor

inappropriateappsthatwastecompanytime,bandwidthoropenupacompanytolegalissues.The

versionofapprovedappsthatemployeeshaveinstalledcanalsobeseeninordertoensureapps

arealluptodate.

Find&TrackDevices

Tracktheroutesyourstafftaketoensuretheyareusingthemostefficientrouteswhenvisiting

customersandsendthempinpointedlocationsviaGoogleMaps.Incaseaphoneislostorstolen,

itcanbelocated.Receivealertsaboutyourdevice’slocation.

PlatformIndependent

MDMisplatformindependent.ItworkswithAndroidsmartphonesandtablets,iOSbaseddevices

suchasiPhonesandiPadsandWindows7/8devices.Platformindependenceiscrucialasfew

companiesusejustonetypeofdevice.

CostofManuallyManagingDevicesinBusiness

Manuallymanagingmobiledevicesisnotanoption.AccordingtoGartner,companiesspendon

average$2,500.00peryearmanuallymanagingasingledevice.UKInternetServiceProvider,

Timico,conductedasurveywhichshowedthat42.5%ofcompaniesintheUKspentupto5hours

eachdaymanuallymanagingmobiledevices.14%ofthesecompaniesspendoneworkingdayper

weekmanagingtheirdevices.



ComputerWorldstatedthatarecentstudyrevealedthattwooutofthreecompaniesarestrugglingin

termsofnotonlydefiningbutenforcingITandbusinesspoliciesaroundmobiledevices.Thestudy

alsoshowedthat28%ofcompaniessurveyedreportedadatabreachbecauseofamobiledevice.

Theconclusionisthatmobiledevicemanagementisthebestwaytocentrallysecureandmanage

mobiledevices.

EditionsAvailable

MobileDeviceManagementisavailableaseitherahostedoranonpremiseedition.

Hosted/Cloud

MobileDeviceManagementisavailableinahostededitionwhichallowsyoutomanageyour

devicesinthecloud.Youcaneitherpayyoursubscriptionfeeyearlyoreverysixmonthsbasedon

thenumberofdevicesthatyouaremanaging(minimumpackage15devices).Thisincludes

support,maintenanceandsystemupgrades.



Thehosted/cloudeditionoffers:

● Scalability:Supportfrom5to5000devices.

● Easytodeploy.

● Nosignificantinvestment.

● AllsoftwaremaintenanceishandledbyMDM.

OnPremise

MobileDeviceManagementcanbedeployed,managedandmaintainedcompletelyonpremiseas

well.Youcanchoosetousededicatedorvirtualizedhardwareorinstallittogetherwithother

enterpriseapps.Youwillretainfullcontrolofthedatabeingcollected.Formoreinformationsee

chapter'InstallingMDMOnPremise'



OnPremisecustomerspurchaseaperpetualsoftwareserverlicense,basedonthenumberof

devicesbeingmanaged.Theperpetualsoftwarelicenseincludesoneyearofsoftwareupdates.

Afterthefirstyear,youcanpurchasemaintenancewhichensuresyoucontinuetogetfreeupdates

forthesoftware.



GettingStarted

Introduction

TogetstartedwithMobileDeviceManagement,youwillneedtosignuponline,inviteusersto

installthemobiledeviceclientsandafterinstallingtheclients,youwillbeabletomanagethese

devicesonline.AdditionalstepsarerequiredtomanageiOSdevices.

SignUpforYourAccount

Thefirststepistogetanaccount:



1. Gotohttps://mdm.2x.com/Signup/SignupForm

2. Specifyanaccountname.Youwillusethisaccountnametoenrolmobiledevicesandtolog

intotheMDMportal.

3. Specifyyournameandemail.

4. Specifyapassword(tologintotheportal).

5. EntertheCAPTCHAandclicksubmit.

6. Activateyouraccountbyclickingonthelinkincludedinthewelcomeemailsenttoyou.

7. Youcannowlogontotheportalathttps://mdm.2x.com/byspecifyingyouraccountname,

emailandpassword.



AppleiOSUsersNote:BeforeyoucanmanageAppleiOSdevices,youmustobtainanApple

PUSHcert.Todothisfollowthisguide:http://www.2x.com/configureapplecertificate/

AddingMobileDevicestoYourAccount

TomanagemobiledevicesyouneedtoinstalltheMDMapponthesedevices.Thequickestwayto

dothisistospecifytheemailofthedeviceowners’andthensendoutaninvite.



Theinviteemailwillcontainanenrollinkforthedevice,toguideusersthroughthedownloadand

installationoftheclientaswellasaconfigurationfilewhichautomaticallyconfigurestheclientwith

theaccountname.



Infact,thefirsttimeyoulogontoyourParallels2XMDMaccountyouwillbepromptedtoimport

usersorspecifythemonebyone.Select‘ImportUsers’Or‘Adduser’.Youwillbetakentothe

‘Users’node.

AddingUsersOnebyOne

Toaddusersonebyone:



1. Gotothe‘Users’nodeandclickon‘AddUser’.



2. Whentheadddialogappears,specifytheuser’sNameandSurname,EmailAddress,

CountryCodeandPhoneNumber.

3. IfyouareinvitingauserwithaWindowslaptopincludetheWindowsUsername.Press

‘Add’whenyouhavecompletedfillingoutthesedetails.




4. Userswillbesentaninvitationemailcontainingan‘EnrolthisDevice’linktoenrolthe
device.Theenrolprocessguidesusersthroughthedownloadandinstallationoftheclient
appaswellasadownloadableconfigurationfile(WindowsandAndroid)whichautomatically
configurestheclientwiththeaccountandMDMservername.
5. Theusermustthenacceptrightsandenablelocationtrackingifrequired.Moreinformation
here:
a. Android:http://www.2x.com/enrollmanageandroid/
b. Apple:http://www.2x.com/enrollmanageiphone/
c. Windows:http://www.2x.com/enrollmanagewindows/
ImportingUsersHL2
Ifyouchoosetoimportusers:
1. Exportyourlistofusersinthefollowingformatincludingthebelowtextascolumnheaders
Email,Name,Surname,CountryCode,PhoneNumber,WindowsUsername
2. Savethefilein.CSVformat.
3. Select‘ImportUsers’fromthe‘Users’nodeintheMDMPortal


4. Nowspecifythefileusingthe‘Browse’button
5. Click‘Upload’touploadthefileandimporttheusers.
6. Alluserswillbesentaninvitemailcontainingan‘EnrolthisDevice’linktoinstalltheclient
anddownloadtheconfigurationfile(WindowsandAndroid)whichwillautomatically
configuretheclientwiththeaccountandMDMservername.
7. Theusermustthenacceptrightsandenablelocationtrackingifrequired.Formore
information:
a.Android:http://www.2x.com/enrollmanageandroid/
b.Apple:http://www.2x.com/enrollmanageiphone/
c.Windows:http://www.2x.com/enrollmanagewindows/
AssigningtheUsertoaDevice(iOSonly)
Important:Beforeassigningausertoadeviceyouneedtohavethatdeviceaddedtoyouraccount
first.ToaddaniOSdevicetoyouraccountfollowtheEnrolprocess.


InthecaseofiOSdevices,youneedtocreateauserandthenassigntheusertothedeviceunless
youhaveconfiguredthedevicebyclickingthe‘EnrolthisDevice’linkfromtheMDMinvitationemail
inwhichcasetheuserisautomaticallyassignedtotheiOSdevice.Ifyouaddedthedevicedirectly
fromhttps://mdm.2x.com/enrollyouwillneedtoassigntheusermanuallytotheiOSdevice.

Notehowever,thatevenwithouttheusername,locationservicesandMDMfunctionswillstillbe
available.Forandroidphonesthisstepisnotrequiredasthegoogleusernameisusedto
automaticallyassigntheuser.

ToassignausertoaniOSDevice:
1. Addtheuserthatyouwanttoassigntothedevicebygoingtotheusersnodeandpressing
the‘Add’button(ifyoualreadyhaveauserinyourusersnodethatyouwanttoassignto
youriOSdevicegotostep3directly)
2. Fillintheuser’spersonaldetailsandpress‘Add’toaddtheuser.
3. GotothedevicesnodeandselectyouriOSdevice.Fromthetopmosttoolbar,clickthe‘Edit’
button.
4. Clickonthe‘(Anonymous)’fieldnexttotheUsernameandfromthedropdownselectthe
userthatyouwanttoassigntoyourdevice.
5. Afteryouselecttheuserpress‘Save’toassignthatusertoyouriOSdevice
Note:Alternatively,opentheinvitationemailsentwhenauserwascreatedfromaniOSdeviceand
click‘EnrolthisDevice’toautomaticallyassignthatusertothatdeviceandapprovethedevice.
ApprovingtheDevice
Ifauserhasinstalledtheprofilewithouthavingbeeninvitedfirst(fromhttps://mdm.2x.com/enroll),
thenthemobiledevicewillappearinthe‘RequiresApprovalNode’.Inthiscase,youneedto
approvethedevicefirstfromtheRequireApprovalnode,whichoncecompletedshallpromptthe
usertoinstalltheMDMclientapp.
PurchasingMobileDeviceManagementHL3
MobileDeviceManagementisfreeforupto5mobiledevices.Ifyouneedtomanagemoremobile
devices,youcanpurchasealicensefor6monthsor1year,foryourdesirednumberofmobile
devices.Fullpricinginformationisavailablehere:
http://www.2x.com/buy/2xmdmpricing/

YoucanpurchaseMobileDeviceManagementlicensefromanyMDMreseller.Youwillfindalistof
MDMpartnershere:
http://www.2x.com/company/findreseller/
ActivatingYourMobileDeviceManagementLicense
IfyouhavepurchasedaMobileDeviceManagementlicense,youcanactivateitasfollows.
Step1:LogintoMobileDeviceManagementhttps://mdm.2x.com/
Step2:ClickonActivate(topmiddlesectionofthescreen)orselecttheSystemnode>License
ActivationandpasteinyourLicensekeyanddetailsrequestedintheform.

Ifyouupgradeorrenewthelicense,youwillhavetoreactivatethroughthesameform.Notethata
licensekeyisonlyvalidforoneParallels2XMobileDeviceManagementaccount.

TheMDMClients

Introduction

Parallels2XMobileDeviceManagementrequiresitsMDMclientstobeinstalledonthemobile

devicesforallfunctionstoworkcorrectly.BecauseMDMfunctionsdifferforeachplatformthesteps

toinstalltheclientsdiffertosomeextent.Inaddition,somefunctionsarenotavailableonall

platformsbecauseoflimitationsorrulesimposedbythevendor.



Thischapterdiscussestheclientsforeachplatformthedetailsoftheirinstallation,theprocessof

uninstallingandtheirlimitations.

TheAndroidClient



EnrollingAndroidDevices(WithoutInvite)

ToinstalltheMDMAndroidagentwithoutsendinganinviteviaemail:

1. PointyourAndroiddevicebrowsertotheEnrolportalURL:https://mdm.2x.com/enroll

2. SpecifytheMDMaccountnameandclick‘Enrol’(Click‘EnrolthisDevice’intheinvitation

emailtoskipsteps1and2)

3. Tapthe‘InstallAndroidClient’buttontoopentheMDMGooglePlaystorepageandinstall

theclient.Theclientisautomaticallyconfigured.

4. EnablelocationtrackingfromSettings>Location.(Settings>LocationServices,Settings>

Location&SecurityarealsouseddependingontheAndroidversionandphone

manufacturer).Enabling‘Usewireless&mobilenetworks’issufficienttotrackadevice.



5. ApprovethephonefromtheParallels2XMDMportal.



Formoreinformation:http://www.2x.com/enrollmanageandroid/



Note:IftheParallels2XMDMappisnotautomaticallyconfigured,downloadandopenthe

configurationfilefromtheEnrolPortalorinvitationEmailattachment.

AndroidClientLimitations

TheAndroidClienthasthefollowinglimitations:

● CannotSpecifyMinimumPasswordLength.

● CannotForceChangePasswordEveryxNumberofDays.

● CannotSpecifyMaxIncorrectEntriesBeforeDeviceWipesAutomatically.

● CannotinstallorremoveapplicationpushedfromMDMwithoutuserinput

UninstallingtheAndroidClientAutomaticallythroughtheMDMPortal

ToretiretheAndroidclientautomatically:

1. LogintotheMDMportal.

2. Gotothe‘Devices’node.

3. Clickonthedevicethatyouwanttoretiretheclientfrom.



4. Select‘Retire’fromtheMDMmenu.Youwillreceiveaconfirmationmessageandtheclient

willbeuninstalledfromyourAndroiddevice.

UninstallingtheAndroidClientManually

TouninstalltheAndroidclient,pleasefollowthesesteps:

1. GotoyourAndroidphone’sSettings’menu.

2. Select‘Security’.

3. Scrolldownto‘DeviceAdministrators’andtaptoopen.

4. DeSelectParallels2XMDM.

5. YouwillgetadialogindicatingtheParallels2XMDMrights.Press‘Deactivate’.

6. Youwillgetawarningthatdisablingtheservicewillleaveyourdeviceunprotected.Pressok

toconfirmtheMDMadministratoraccountdeactivationfromyourphone.

7. AfterthatyoushouldseethattheParallels2XMDMisdeactivatedonyourdevice

administrator’smenu.

8. Leavethe‘Security’settingsandonthemainsettingspagetapthe‘Applications

Management’or‘Apps’dependingontheversionofAndroid.

9. FindtheParallels2XMobileDeviceManagemententry,taptoopentheAppinfotaband

press‘Uninstall’tobeginremovingtheapplication.Press‘OK’attheconfirmationdialog.

10. Parallels2XMDMwillberemovedfromyourAndroiddevice.

TheAppleiOSClient

EnrollingiOSDevices

TomanageiOSDevices,suchasaniPhone,iPadoriPod,followthe‘Enrol’processtoinstalland

configuretheiOSMDMclientandrelatedprofiles:



1. MakesureyouhaveobtainedanApplePushCertificate.Followthislinkfordetailed

informationonhowtodothis:http://www.2x.com/Configureapplecertificate/

2. InstalltheParallels2XMDMagentappbyfollowingthe‘Enrol’process.Formore

informationonhowtodothatseehere:http://www.2x.com/enrollmanageiphone/

3. PointyouriOSdevicebrowsertotheEnrolportalURL:https://mdm.2x.com/Enroll

4. SpecifytheMDMaccountnameandtap‘Enrol’(Click‘EnrolthisDevice’intheinvitation

emailtoskipsteps3and4).

5. Tap‘InstallProfile’andapprovetheinstallationoftheMDMprofile.Ifyouhaveapassword

set,youwillberequestedtoenterthepasswordatthisstage.

6. EnablelocationtrackingfromiPhoneSettings>Privacy>LocationServices

7. ApprovethephonefromtheParallels2XMDMportal(Skipthisstepifenrolledfromthe

invitationemaillink).

8. Onceapproved,accepttheinstallationoftheParallels2XMDMiOSclientwhichappearson

thedevice.

9. AssignausertoiPhone(notrequiredifenrolledfromtheemailinvitationlink).Thiscanbe

donebycreatingauserintheusersnodeandthenassigningthatusertothephonefromthe

Device>Editbutton.

10. YoucanalsoconfiguretheNotificationSettingsfortheiPhoneAgent.Thisisdonebygoing

totheiPhoneSettings>NotificationsCenter>Select;MDM,fromthereyoucanchoose:

a. None,ifyoudonotwanttosendanypushnotificationsettingstousers.

b. Banners,ifyouwantthenotificationstoberemovedautomaticallyafterawhile

withouttheuserintervention.

c. Alerts,ifyouwanteachpushnotificationtowaitforanactionfromtheuserbefore

proceeding.

Note:iOS6andbelowusersshallnotbepromptedtoinstalltheParallels2XMDMclientapponce

approved.

UninstallingtheiOSClient

TouninstalltheiOSclient,pleasefollowthesesteps:

1. FindtheMDMProgramicononyouriOSdevice.

2. Pressandholdtheiconuntilyouseetheiconvibratingandasmall‘x’appearsonitsleft

corner.

3. Tapthe‘x’.AdialogwillappearwarningyouthatdeletingParallels2XMDMwillalsodelete

allofitsdata.

4. PressDeletetoconfirm.

5. TheParallels2XMDMiOSclientwillbeuninstalledfromthedevice.



ToRemovetheMDMprofilespleasefollowthebelowsteps:

1. LocateandpresstheSettingsicononyouriOSdevice.

2. GotoGeneral>Profiles

3. SelecttheParallels2XMobileDeviceManagementprofileandpresstheremovebutton.

4. PressremoveontheRemoveProfiledialog



Further,foramoredetailedexplanation,followthisguideonhowtouninstalltheParallels2XMDM

AgentandProfilefromyouriPhoneoriPadhttp://www.2x.com/removingmdmprofilefromiphone/

iOSClientLimitations

● RemoteLockandRemoteWipeviaSMSisnotcurrentlysupported.

● CannotremoveapplicationsthatwereinstalledbytheuserbeforetheuserinstalledParallels

2XMDMontheiOSdevice.

● InstallappviasetupuploadedtotheMDMServerisnotcurrentlysupported.

● CannotForceanAlphabeticpassword.

● Cannotchangenetworksettingsconfiguredbyphoneuser.

● Cannotautomaticallyupdateserverwhentheuserchangestheconfigurednetworksonthe

phone.

● Parallels2XMDMappisnotsupportedoniOS6andbelowdevices

● CannotinstallapplicationpushedfromMDMwithoutuserinput

TheWindowsDeviceClient

EnrollingWindowsDevices

TomanageWindows7/8laptops,followthebelowprocess:

1. PointyourWindowslaptopdefaultbrowsertotheEnrolportalURL:

https://mdm.2x.com/Enroll

2. SpecifytheMDMaccountnameandclick‘Enrol’(Click‘EnrolthisDevice’intheinvitation

emailtoskipsteps1and2).

3. ClickthedownloadlinktodownloadtheParallels2XMDMClientapp.

4. Doubleclickonthedownloadedfiletostarttheinstallationonyourlaptop.

5. Selecttheinstallationfolderthatyouwanttoinstalltheagenttoandthenpress‘Next’and

further‘Install’.

6. ThefileinstallationwillbeginandthenecessaryfilesforyourMobileDeviceManagement

agenttostartwillbeinstalledonyourmachine.Press‘Finish’atthenextscreentocomplete

thesetup.

7. GobacktotheEnrolportalandclicktheconfigurationfilelinktodownloadtheParallels2X

MDMaccountinformationandclicktorunthisfilewhichshallautomaticallyconfigurethe

MDMclientapp.

8. LogintotheParallels2XMDMPortalandapproveyourlaptopfromthe'RequiresApproval'

node(Skipthisstepifenrolledfromtheinvitationemaillink).

UninstallingtheWindowsClient

TouninstalltheWindowsclientpleasefollowthenextsteps:

1. Pressthe‘Start’button,thengoto‘Settings’,clickon‘ControlPanel’(Windows8users

shouldjustsearchfor‘ControlPanel’).

2. Goto‘ProgramsandFeatures’,doubleclickandwaituntiltheinstalledprogramslistis

populated.

3. Findthe‘Parallels2XMobileDeviceManagementClient’ontheprogram’slistanddouble

clicktouninstall

4. Press‘Yes’attheconfirmationdialogaskingifyouwanttouninstallthisproduct.

5. TheParallels2XMobileDeviceManagementclientwillbeuninstalledfromyourWindows

machine.

WindowsClientLimitations

● Messagingisnotcurrentlysupported.

● CommandsarenotexecutedimmediatelyasintheAndroidclient.Thecommandsare

executedevery15minutes(orlessdependingonthe'ClientUpdateInterval'setting).

● The‘RemoteWipe’commanddeletesandoverwritesallfilesintheuser’sLibrary(including

theDocuments,Pictures,VideosandMusicfoldersandanythingelsethatisinthelibrary).

● Someapplicationsmaynotbedetectedbytheclientiftheyareinstalledperuseraccount

anddonotusetheWindowsinstaller.

● ThecurrentuserpasswordcannotbecheckedagainstthePasswordPolicyforcompliance,

despitethefactthatthe'NewPolicyApplied'messageisshowntotheuser.

● PasswordPoliciescannotbeappliedifthedeviceisconnectedtoanActiveDirectory.

● WhitelistsandBlacklistsarecurrentlynotsupported.

● RemoteApplicationDeploymentiscurrentlynotsupported.

DeviceManagement

IntroductionHL1

ThemainscreeninParallels2XMobileDeviceManagementisthe‘Devices’screen,whichshows

allregisteredmobiledevices,theirstatusandtheirconfigurationoptions.



DeviceListing

TheinformationcolumnheadersallowMDMaccountadministratorstofiltertheinformation

displayedwithinthe'Devices'screen.



Thefollowinginformationcolumnsareavailable:

Status

Showswhethertheclientisinanonline,offline,disabledoragentnotrespondingstate



Device Name

Showsthedevicename,obtainedautomaticallyfromthedeviceitselforrenamedasaunique

identifierforthatdevice.



Thedevicenamecanbechangedbyselectingthedevice>Editandchangingthe“Devicename”

textbox.

Group

Showsthenameofthegrouptowhichthedeviceisassigned.

Username

Theuserthathasbeenassignedtothedevice.Whenenrolledfromaninvitationemail,theuser

whichtheemailwassenttoisassignedtothedeviceautomatically.



Ifnotenrolledfromtheinvitationemail,AndroidusersareautomaticallyassignedwithaGoogle

accountconfiguredonthedevice.



SimilarlyforWindowslaptopstheWindowsUsernamewhichtheMDMsetupwasrunwithis

automaticallyassignedasthedevicesusername(forexample:computer_name\username).



Ontheotherhand,iOSdeviceswillbeassignedtotheusername“Anonymous”.

Phone Number

Thephonenumberassociatedtothedevice.Inmanycasesthenumbercanbeobtained

automatically.Insomecasesyouneedtospecifyitmanuallybyselectingthedevice>Editand

changingthe“PhoneNumber”.

Version

Showstheversionoftheoperatingsystemthedeviceisrunningon.

OS

ShowsOperatingSystemtype,i.e.Android,iOSorWindows.

Location Services

ThetypeoflocationserviceprovidersenabledonthedeviceOperatingSystemsettings(GPS,

Network).



Locationservicesrequireuserinteractiontoenable/disable.MDMdoesnotcontrolthesesettings.

Monitoringsettingsdefinedinthepolicyofthisdevicecanbeoverriddenbytheuser.

Last Updated

ShowsthelastdateandtimetheMDMappcommunicatedwiththeMDMserverandupdated

informationsuchaslocationhistory,callhistory,datausageetc.

Last Push Sent

ShowsthelastdateandtimeanattemptwasmadebytheMDMservertowakeupanofflinedevice

withaPUSHnotification.



Adeviceisofflinewhenthelastupdatedvalueaddedwiththe“Deviceupdateinterval”(setinthe

devicespolicy)andthresholdvalue(accountsfornetworklatency,deviceperformanceetc.)isless

thanthecurrenttime.

Device Warnings

Devicewarningsalertadministratorstoissueswhichhaveanimpactonthecommunication

betweenParallels2XMDMmanageddevicesandtheParallels2XMDMservice.



Thesewarningsinclude:

1. DeviceAdministrationDisabled–userhasdisablesParallels2XMDMasadevice

administratoronanandroiddeviceorprofileisnotinstalledonaniOSdevice.Anysettings

appliedtothesedevicesarenolongervalid.

2. TheParallels2XMDMclientisoutdated–Parallels2XMDMclientappversionisnotthe

latestavailable

3. Agentnotinstalled–theParallels2XMDMclientappisnotinstalledonthedevice

4. Clientofflineformorethanxday(s)andyhour(s)–Theadminhassetthedeviceoffline

alertandthedevicehasnotconnectedformorethanthestipulatedthreshold

5. iOSmanagementdisabledApplecertificatehasbeendisabledbytheadmin.Profilebased

functionalitywillnolongerworkonthedevice.

PerformingActionsontheDevice

Selectingadevicewillallowyoutoperformthefollowingactions:

● UpdateThiswillhaveMDMsendapushrequestinordertoobtainthelatestdeviceinfo.

● EditUpdatethedevicename,usernameassignedtothatdeviceandthephonenumber

● AssigntoGroupAssignsthedevicetoagroup,foreasiermanagement.

● MessagingAllowsyoutosendatextmessage,aURLoralocationtothedevice.

● LockPerformsaRemoteLockonthedevice.

● UnlockPerformsaRemoteUnlockontheselecteddeviceandalsoremovesanypassword

configured.

● WipeReststhedevicetoitsfactorydefaultsettings.AlsodisablesMDM.

● RetireUninstallstheMDMclientandconfigurationprofile.Retireddevicesarestillviewable

inthedevicelistingwithablackstatus: .Ifaretireddevicereenrolstothisaccount,the

devicestateisreturnedtoanactivestate: .

DeviceInformationandConfiguration

Selectingadeviceallowsyoutogotoanyofthetabsbelowtoconfigureitorobtaininformation

aboutthedevice.

MapTab



Themaptabshowsthelastobtainedlocationofthedevice,offersdifferentviewtypesandalso

supportsmultipleselecteddevicespositioningsimultaneously.



Clickonadevicemarkeronthemapand“Selectdevice”toselectthatdeviceinthedevicelisting

andperformactionssuchaslock,unlock,wipeetc.



Devicesarenotdisplayedinthemaptabif“Savetrackinghistory”isdisabledinthepoliciessetfor

thatdeviceorlocationservicesarenotenabledonthedevice.



NoteGPSlocationupdatesarenotasaccurateindoors.

InfoTab

Theinfotabshowsinformationobtainedfromthedevice.Itisdividedintofoursections:Hardware,

Operator/Network,OperatingSystemandMDMClient.



Thehardwaresectioncontainsinformationaboutthedevice,includingtheManufacturer,theModel

name,CPUusage,BatterylevelandMemoryavailable.NotethatIOSbaseddevicesalsodisplay

thedeviceUDID.



Theoperatorsectionshowsthemobiledevice’sPhoneNumber,itsIPAddress,howitisconnected

totheCurrentNetwork,thetelecomoperatoranditsMobileNetworkType,theIMEInumber,the

SIMSerialnumberandwhetherdataroamingisallowedandenabled.



TheOperatingSystemsectionshowswhethertheDeviceAdministratorisenabledonthedevice,

theOSversionthatisinstalledonthedevice,whethertheagentwillallowinstallationofnonmarket

apps,whetherGPStrackingisactiveandwhetherNetworktrackingisactive.



TheMDMClientsectionshowsthenameofthedevice,theusernamethatisassociatedwiththe

device,thedatethatthedevicewasregisteredonMDM,andtheversionoftheMDMagentthatis

runningonthedevice.

ApplicationsTab



TheApplicationstabshowsalltheinstalledappsonthedeviceandwithregardstoAndroidbased

devices,allowsyoutoinstallappsviaGooglePlay,fromyourApprepositoryorbyspecifyingan

APKfiledirectly.Furthermore,foriOSbaseddevices,youmayselecttoinstallappsfromtheapp

storeandalsofromyourapprepository.Youcanalsoremoveappsfromhere.



Thescreenshotaboveshowsappsinstalledbytheuser(‘Installed(User)’)aswellasappsthatare

preinstalledbythemanufacturerandseveralotherstatusesasdescribedbelow.Youcanhidethe

preinstalledappsbyclicking‘HidePreinstalledApps’andfurthershowpreinstalledappsby

clicking'ShowPreinstalledapps'.



‘Refresh’promptsiOSdeviceuserswithapplicationsthatarependinginstallandviolating

applicationcontrolpolicies.Thisalsoupdatestheapplicationlistcontentandstatustomatchthatof

theircurrentstatusonthedevice.



IftheParallels2XMDMiOSapphasbeenremovedfromadeviceoranupdatedversionis

available,theuserwillalsobepromptedwithanupdate/installrequestoftheiOSMDMapp.



NoteYoucannotuninstallapplicationsthatarepreinstalledonyourdevicebythemanufacturer.

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Parallels Mobile Device Managment 8.1 User manual

Parallels Mobile Device Managment 8.1 User manual

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