SMART Technologies Notebook 20 Reference guide

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SMARTNotebook® 20

DEPLOYMENT GUIDE FOR WINDOWS OPERATING SYSTEMS

For Technical Specialists and ITAdministrators

smarttech.com/kb/171682 2

Learn more

This guide and other resources for SMARTNotebook and SMARTLearning Suite are

available in the Support section of the SMARTwebsite (smarttech.com/support).

Scan this QRcode to view these resources on your mobile device.

Trademark notice

SMARTNotebook, SMARTInk, SMART Document Camera, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of

SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Internet Explorer, ActiveX, DirectX and Visual Studio are either registered trademarks or

trademarks of Microsoft Corporation in the U.S. and/or other countries. Adobe Reader is either registered a trademark or trademark of Adobe Systems Incorporated in the

U.S. and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. InstallShield is a registered trademark or trademark of Flexera Software, Inc. and/or

InstallShield Co. Inc. in the United States of America and/or other countries. All other third-party product and company names may be trademarks of their respective owners.

Copyright notice

any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not

represent a commitment on the part of SMART.

This product and/or use thereof covered by one or more of the following U.S. patents.

www.smarttech.com/patents

July 16, 2020

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Contents

Chapter 1: Introduction 5

About the install components and software 6

Chapter 2: Preparing for installation 7

Computer requirements 7

Network requirements 8

Setting up teacher access 12

Chapter 3: Downloading and installing 15

Downloading the installation files 15

Installing required third-party packages 16

Chapter 4: Customizing SMART Notebook software for deployment 18

Using the SMARTInstall Manager 18

Using third-party tools 24

Chapter 5: Deploying SMART Notebook software 25

Deploying the software using the command-line interface 25

Deploying the software using third-party imaging or remote management software 28

Chapter 6: Activating the software 30

Activating by provisioning teachers 30

Activating using a product key 31

Activating SMART Notebook Math Tools 34

Checking for and applying renewals for product keys 34

Returning activations 36

Chapter 7: Updating the software 37

Chapter 8: Uninstalling SMARTNotebook 39

Using the SMART Uninstaller to uninstall SMART software 39

Using the SMART Uninstaller command-line interface 40

Appendix A: Determining the best activation method 43

Appendix B: Help teachers set up a SMART account 45

Why teachers need a SMARTAccount 45

How teacher’s can register for a SMARTaccount 45

Appendix C: Installing and maintaining Gallery content 47

Configuring Gallery content using SMART Install Manager 47

Contents

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Updating and adding Gallery content locations 48

Appendix D: Language files and codes 51

Installation language files and codes 51

Handwriting recognition resources 52

Appendix E: Windows Installer properties 54

Appendix F: Product codes 60

Chapter 1

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Chapter 1: Introduction

This guide shows you how to use the MSI installer to customize and deploy the following software:

l SMARTNotebook® 19 collaborative learning software

l SMART Product Drivers

l SMARTInk®

NOTE

Although it’s possible to use the USB installer (EXE), SMART recommends that you use the MSI

installation package to deploy the SMART software. The MSI installer was designed to support mass

deployments and provides finer control over the installation details for SMART software.

This guide is intended for those in charge of managing software subscriptions and installing software in a

school, such as technical specialists, IT administrators, and others experienced with customizing,

deploying, and administering software in a networked environment.

Use of this guide requires:

l Knowledge of IT terminology, such as “registry” and “domain controller”

l Knowledge of completing basic administrative tasks in Windows operating systems, such as

modifying the registry

l Administrative privileges and access to servers

l Access to the internet

IMPORTANT

The commands documented in this guide must be run in an Administrator Command Prompt window. To

open an Administrator Command Prompt window, right-click the Command Prompt icon, and then select

Run as Administrator.

Chapter 1

Introduction

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About the install components and software

This guide mentions a number of SMART software products and components that you’ll encounter when

deploying or updating SMART Notebook software:

Componenet/software Description

Installer USB or MSI installers, both available from the SMART website

SMART Ink SMART’s digital ink software

SMART Product Drivers SMART’s software that enables touch features for SMART’s interactive

products

SMART Install Manager A tool you can use to customize the SMART software installation

SMART Product Update

(SPU)

A tool you can use to manage updates for SMART software products

SMART Uninstaller A tool you can use to uninstall SMART software

Chapter 2

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Chapter 2: Preparing for installation

Computer requirements 7

Network requirements 8

Setting up teacher access 12

Before installing SMARTNotebook, make sure the computer and network meets the minimum

requirements. Additionally, you’ll need to determine which activation method you want to use.

Computer requirements

Before you install the software, ensure the computer meets the following minimum requirements:

Windows® operating system

General

Supported operatingsystems Windows 10

Windows 8.1

Windows 7 SP1 (with Platform Update KB2670838 and Security

Update KB3033929, or any future update that supersedes it).

Minimum hard disk space 4.7 GB

Minimum specs for standard and high definition displays (up to 1080p and similar)

Minimum processor Intel® Core™ m3

Minimum RAM 4 GB

Minimum specs for ultra high definition displays (4K)

Chapter 2

Preparing for installation

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Windows® operating system

Minimum graphics card Discrete GPU

NOTE

SMART strongly recommends that your video card meets or

exceeds the preferred requirements. SMART Notebook can run

with an integrated GPU. However, your experience and SMART

Notebook’s performance can vary depending on the capabilities

of the GPU, your operating system, and other concurrently

running applications.

Minimum processor/system Intel Core i3

Minimum RAM 8 GB

Other requirements

Programs Microsoft®.NET Framework 4.5.1 or later for SMART Notebook

software and SMARTInk

MicrosoftVisual Studio® Tools 2010 for Office for SMARTInk

AdobeReader® 8.0 or later

DirectX® technology 10 or later for SMARTNotebook software

DirectX 10 compatible graphics hardware for SMARTNotebook

software

NOTES

l

All prerequisite third-party software is built into the

installation executable and is automatically installed in the

correct order when you run the EXE.

l

These are the minimum requirements for SMART Learning

Suite, however SMART recommends updating to the most

recent versions of the software listed above.

Web Access Internet Explorer® 11 or later

Internet access to download and activate SMART software

NOTE

Operating systems and other third-party software released after this SMART software might not be

supported.

Network requirements

Ensure your network environment meets the minimum requirements on this page before you install or use

SMARTNotebook.

Chapter 2

Preparing for installation

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SMART Notebook’s interactive activities and assessments use hellosmart.com. Use the recommended

web browsers, device requirements, operating systems, and network capacity to ensure the best possible

experience with SMART Notebook’s interactive activities and assessments.

Additionally, some features of SMART Notebook and other SMART products (such as SMART Board

interactive displays) require access to specific web sites. You might need to whitelist those web sites if

your network restricts outbound internet access.

TIP

When using activities on hellosmart.com, students may check their website access at

hellosmart.com/connection/check.html.

Student device web browser recommendations

Students playing or participating in a SMARTNotebook lesson’s activities and assessments should use one

of the following browsers on their devices:

The latest version of:

l Google Chrome™

l Safari

l Firefox®

l Windows 10 Edge

NOTE

Android™ devices must use Chrome or Firefox.

Ensure JavaScript is enabled in your browser.

Student device operating system recommendations

Students who use hellosmart.com should use one of the following recommended devices:

l Any computer running the latest version of Windows 10 or any Mac running OS X 10.13 or later

l Any iPad or iPhone upgraded to the latest iOS

l Any Android™ phone or tablet with Android version 8 or later

l Any Google™ Chromebook upgraded to the latest Chrome OS

Chapter 2

Preparing for installation

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IMPORTANT

First-generation iPads or Samsung Galaxy Tab 3 tablets do not support mobile device-enabled activities.

Network capacity recommendations

SMARTNotebook activities on hellosmart.com are designed to keep network requirements as low as

possible while still supporting rich collaboration. The network recommendation for Shout It Out! alone is 0.3

Mbps per device. A school that regularly uses other Web 2.0 tools should have enough network capacity

to run SMARTNotebook activities on hellosmart.com.

If activities on hellosmart.com are used in conjunction with other online resources, such as streaming

media, greater network capacity could be required, depending on the other resources.

Website access requirements

A number of SMART products use the following URLs for software updates, collecting information, and

backend services. Add these URLs to your network’s whitelist to make sure SMART products behave as

expected.

l https://*.smarttech.com (for updating SMARTBoard interactive display software and firmware)

l http://*.smarttech.com (for updating SMARTBoard interactive display software and firmware)

l https://*.mixpanel.com

l https://*.google-analytics.com

l https://*.smarttech-prod.com

l https://*.firebaseio.com

l wss://*.firebaseio.com

l https://www.firebase.com/test.html

l https://api.raygun.io

l https://www.fabric.io/

l https://updates.airsquirrels.com

l https://ws.kappboard.com (for updating SMARTBoard interactive display software and firmware)

l https://*.hockeyapp.net

The following URLs are used for signing in to and using your SMART Account with SMART products. Add

these URLs to your network’s whitelist to make sure SMART products behave as expected.

l https://*.smarttech.com

l http://*.smarttech.com

Chapter 2

Preparing for installation

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l https://hellosmart.com

l https://content.googleapis.com

l https://*.smarttech-prod.com

l https://www.gstatic.com

l https://*.google.com

l https://login.microsoftonline.com

l https://login.live.com

l https://accounts.google.com

l https://smartcommunity.force.com/

l https://graph.microsoft.com

l https://www.googleapis.com

The following URLs are used to enable content from YouTube. If you want SMART product users to be able

to insert and play YouTube videos when using SMART products, whitelist the following:

l https://*.youtube.com

l https://*.ytimg.com

Chapter 2

Preparing for installation

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Setting up teacher access

Before you download and install SMART Notebook, you’ll need to determine how you want to set up

access for the teacher. There are two ways to activate a teacher’s access to SMARTNotebook:

l Email provisioning: provision the teacher’s email address for their SMARTaccount

l Product key: use a product key

SMART recommends that you provision a teacher’s access using their SMARTaccount email rather than a

product key. For a comparison of the activation methods and help determining which is best for you, see

Appendix A: Determining the best activation method on page43.

NOTE

Setting up access doesn’t apply if you are using SMART Notebook in trial mode.

After you’ve determined which activation method is best for your school, sign in to the SMART Admin

Portal to provision teachers or locate the product key.

The SMART Admin Portal is an online tool that allows schools or districts to easily manage their SMART

software subscriptions. After signing in, the SMART Admin Portal shows you details, including:

l all the subscriptions you or your school has purchased

l the product key(s) attached to each subscription

l renewal dates

l number of seats attached to each product key and how many of those seats have been assigned to

users

To learn more about the SMART Admin Portal and its use, visit

support.smarttech.com/docs/redirect/?product=softwareportal.

NOTE

If you download and install SMART Notebook but don’t set up access, the basic version of

SMARTNotebook is installed with a bonus 45-day access to all of SMARTNotebook’s subscription-

based features. These features will become unavailable after the 45-day period ends. To learn more

about SMARTNotebook basic version and premium features, see

support.smarttech.com/docs/redirect/?product=notebook&context=explainsubscription).

Chapter 2

Preparing for installation

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Adding teachers to a subscription

If you chose to provision a teacher’s email to set up access, you need to add the teacher to the

subscription in the SMART Admin Portal.

You can add one teacher at a time to the subscription or use a CSV file to add multiple teacher’s at once.

To add a single teacher to the subscription

1. Sign in to the SMART Admin Portal at adminportal.smarttech.com.

2. Click the Manage users link in the Assigned/Total column for the subscription to which you want to

assign users.

3. Click Add users.

4. Select Type email addresses.

5. Type the teacher’s email address and click Add.

Ideally, this email is the one provided to the teacher by their school for Google Suite or Microsoft

Office 365.

Later, after you’ve downloaded and installed SMART on the teacher’s computer, let the teacher know

which email you’ve provisioned. The teacher will use this email to create or sign in to their SMART

account and activate their full access to SMARTNotebook.

6. If you’re provisioning the account of a teacher at your school, let the teacher know which email

address you’ve provisioned in the portal and ensure the teacher uses that email address to set up their

SMART account.

To add multiple teachers to the subscription

1. Sign in to the SMART Admin Portal at adminportal.smarttech.com.

2. Click the Manage users link in the Assigned/Total column for the subscription to which you want to

assign users.

3. Click Add users.

Chapter 2

Preparing for installation

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4. Select Import CSV file.

NOTE

Ensure the CSV file complies with the following:

o

Includes a single column of email addresses, with each address on its own line.

o

Doesn’t include titles or headers.

o

Doesn’t include spaces, commas, or quotation marks.

5. Select the CSV file and click Open.

6. If you’re provisioning accounts for teachers at your school, let teachers know which email addresses

you’ve provisioned in the portal and ensure they’ve used those email addresses to set up their

SMART accounts.

NOTE

Users sign in to SMART software using the email addresses you enter here.

Locating the product key for activation

If you chose the product key method to set up access, sign in to the SMART Admin Portal to locate the key.

To locate the product key for your subscription

1. Go to subscriptions.smarttech.com and enter your user name and password for the SMART Admin

Portal to sign in.

2. Locate your subscription to SMART Learning Suite and expand it to view the product key.

See the SMART Admin Portal support page for complete details about using the portal

(support.smarttech.com/docs/redirect/?product=softwareportal).

3. Copy the product key and email it to the teacher or save it in a convenient location for later. You or the

teacher will enter this key in SMARTNotebook after it’s installed.

Chapter 3

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Chapter 3: Downloading and installing

Downloading the installation files 15

Preparing language files for non-English deployments of SMARTNotebook 15

Activation connectivity 16

Installing required third-party packages 16

Downloading the installation files

All installation files are available for download from the SMART website.

To download the installer files

1. Go to smarttech.com/products/education-software/smart-learning-suite/admin-download.

2. Select the latest version of SMART Notebook.

3. Select Windows as the operating system.

4. Select the MSI installer.

5. Click DOWNLOAD - WINDOWS.

6. Extract and save the installation packages to a network location that’s accessible to all computers on

which you plan to install the software. When the third-party installation packages are extracted, you’ll

find them in the root of the Support folder.

Preparing language files for non-English deployments of SMARTNotebook

When using the MSI installer to deploy the installation packages for a language other than English (U.S.),

ensure all MST files are in the same folder as the MSI file.

Similarly, if you want users to be able to view and use the handwriting recognition feature in a language

other than English, you must install the appropriate handwriting recognition resources. Handwriting

resources are included in the zipped MSI Installer downloaded in the previous procedure.

If you deploy any handwriting recognition resources, ensure the Support\Language folder exists in the root

of the admin.zip file and that the folder structure is intact if you install handwriting languages. This allows the

administrator installer to find the resources to install.

Chapter 3

Downloading and installing

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Refer to Appendix D: Language files and codes on page51 for a reference table on language MST files

and handwriting codes.

Activation connectivity

When you deploy SMART Notebook software, make sure the computers can access SMART’s web

activation services (see Website access requirements on page10). Otherwise, the computers will not be

able to activate product keys during or after installation.

TIP

The SMART Install Manager and Activation Wizard will test the required URLs and indicate success or

failure. When you use the SMART Install Manager tool, consider that you, as an administrator, may have

less-restricted access to the internet than standard users. It is important to install SMART Notebook

software on a standard user’s computer and use the Activation Wizard connectivity tester to confirm

connectivity.

Installing required third-party packages

Before you deploy SMART Notebook, deploy the following required third-party installation packages:

Third-party package Why it’s required

Microsoft .NET Framework 4.5.1 files

(dotNetFx451_Full_setup.exe)

SMART Notebook software and SMART Ink will not run

without this installed.

Microsoft Visual Studio Tools for Office (vstor_

redist.exe)

SMART Ink add-ins for Microsoft Office will not work

without this installed.

The MSI installer includes separate installers for third-party software in the Support folder of the unzipped

files you downloaded from the SMART website.

You can use the command-line interface to deploy installation packages in many ways, such as by running

commands from the command prompt or by including commands in batch script files.

To install the Microsoft .NET Framework 4.5.1 files

NOTE

For information about deploying the Microsoft .NET Framework, refer to the .NET Framework

Deployment Guide for Administrators on the MSDN website (msdn.microsoft.com/en-

us/library/ee390831.aspx). An internet connection is required for downloading and installing the full

.NET package.

Run the following command to install the files in UI mode:

Chapter 3

Downloading and installing

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[Path]\dotNetFx451_Full_setup.exe /passive /showfinalerror

OR

Run the following command to install the files in silent mode:

[Path]\dotNetFx451_Full_setup.exe /q

Where [Path] is the path to the dotNetFx451_Full_setup.exe file.

To install MicrosoftVisual Studio Tools

Run the following command:

[Path]\vstor_redist.exe /q

Where [Path] is the path to the vstor_redist.exe file.

Chapter 4

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Chapter 4: Customizing SMART Notebook

software for deployment

Using the SMARTInstall Manager 18

Downloading the SMART Install Manager 19

Using the SMART Install Manager to customize SMART Notebook installations 19

SMART Install Manager controls 20

Using third-party tools 24

You can use SMART Install Manager or a variety of third-party tools to customize the deployment.

Using the SMARTInstall Manager

The SMART Install Manager is a tool you can use to customize the installation of SMART Notebook and its

components during network deployments.

The SMART Install Manager is included with the zipped MSI installer download file, or you can download it

separately from the SMART website.

You can use the MSI installer to:

l Open and customize the installer

l Save your configuration changes as an XML file

l Publish your changes to the installation package as an MST file

Chapter 4

Customizing SMART Notebook software for deployment

smarttech.com/kb/171682 19

Downloading the SMART Install Manager

You can download the SMART Install Manager directly from the SMART website.

To download SMART Install Manager

1. Go to smarttech.com/products/education-software/smart-learning-suite/admin-download.

2. Select the latest version of SMART Notebook.

3. Select Windows.

4. Select SMART Install Manager.

5. Click DOWNLOAD - WINDOWS and then save the EXE file to your computer.

6. Double-click the EXE file.

7. Follow the on-screen instructions.

Using the SMART Install Manager to customize SMART Notebook

installations

Use the following instructions to customize SMART Notebook installations.

TIP

You can save your progress as an XML file when customizing the installation and continue the process

later. However, after you publish the customized install file as an MST, you cannot reopen the MST and

edit it.

To customize a SMART Notebook installation using the SMART Install Manager

1. Start the SMART Install Manager.

2. Drag the MSI installer (SMARTLearningSuite.msi) into the SMART Install Manager window.

3. Set the controls on each page (see SMART Install Manager controls on the next page).

4. Click File > Save As.

5. Browse to the location where you extracted the MSI installation package.

IMPORTANT

When publishing an MST file, the MST file must be saved to the same location as the extracted MSI

installer.

6. Type a name for the fileand click Save to create and publish the MST file.

7. Close the SMART Install Manager.

Chapter 4

Customizing SMART Notebook software for deployment

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To update an existing customized XML file using the SMART Install Manager

1. Start the SMART Install Manager.

2. Select File > Open and browse to the location of the XML file.

3. Select the file and click Open.

4. Edit the controls as needed.

5. Select File > Publish.

6. Using the Save As dialog box, browse to the location where you want to publish the customized MST

file.

NOTE

When publishing an MST file, save the MST file to the same location as the MSI installer.

7. Type a name for the fileand click Save to create and publish the MST file.

8. Close the SMART Install Manager.

SMART Install Manager controls

Use the information in the following table to customize the installation of SMART Notebook using the

SMART Install Manager.

Control Procedure Notes

General Options: Product Selection

SMARTProductDrivers Select to install SMART Product Drivers. If the teacher will use the computer with a SMART

Board interactive display, SMART Product Drivers is

required.

SMART Ink Select to install SMARTInk. If you install SMART Ink, you must install SMART

Product Drivers.

When you select this option, SMART Install Manager

selects SMART Product Drivers automatically.

SMARTNotebook

software

Select to install SMARTNotebook software. Required

Product key Type your 25-character product key for SMART

Notebook software.

You can type the product key with or without

hyphens.

The installation uses this key to activate the software.

This option is only available if you chose to use

product key activation instead of provisioning users

in the SMART Admin Portal (recommended).

SMART response 2 SMART response 2 software is now included in the

installation and replaces SMART Response.

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SMART Technologies Notebook 20 Reference guide

SMART Technologies Notebook 20 Reference guide

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