SMART Technologies Notebook 20 Reference guide

SMART Technologies
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SMART Technologies
Model
Notebook 20
Category
Development software
Type
Reference guide
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SMARTNotebook® 20
DEPLOYMENT GUIDE FOR WINDOWS OPERATING SYSTEMS
For Technical Specialists and ITAdministrators
smarttech.com/kb/171682 2
Learn more
This guide and other resources for SMARTNotebook and SMARTLearning Suite are
available in the Support section of the SMARTwebsite (smarttech.com/support).
Scan this QRcode to view these resources on your mobile device.
Trademark notice
SMARTNotebook, SMARTInk, SMART Document Camera, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Internet Explorer, ActiveX, DirectX and Visual Studio are either registered trademarks or
trademarks of Microsoft Corporation in the U.S. and/or other countries. Adobe Reader is either registered a trademark or trademark of Adobe Systems Incorporated in the
U.S. and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. InstallShield is a registered trademark or trademark of Flexera Software, Inc. and/or
InstallShield Co. Inc. in the United States of America and/or other countries. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2020SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
July 16, 2020
smarttech.com/kb/171682 3
Contents
Chapter 1: Introduction 5
About the install components and software 6
Chapter 2: Preparing for installation 7
Computer requirements 7
Network requirements 8
Setting up teacher access 12
Chapter 3: Downloading and installing 15
Downloading the installation files 15
Installing required third-party packages 16
Chapter 4: Customizing SMART Notebook software for deployment 18
Using the SMARTInstall Manager 18
Using third-party tools 24
Chapter 5: Deploying SMART Notebook software 25
Deploying the software using the command-line interface 25
Deploying the software using third-party imaging or remote management software 28
Chapter 6: Activating the software 30
Activating by provisioning teachers 30
Activating using a product key 31
Activating SMART Notebook Math Tools 34
Checking for and applying renewals for product keys 34
Returning activations 36
Chapter 7: Updating the software 37
Chapter 8: Uninstalling SMARTNotebook 39
Using the SMART Uninstaller to uninstall SMART software 39
Using the SMART Uninstaller command-line interface 40
Appendix A: Determining the best activation method 43
Appendix B: Help teachers set up a SMART account 45
Why teachers need a SMARTAccount 45
How teacher’s can register for a SMARTaccount 45
Appendix C: Installing and maintaining Gallery content 47
Configuring Gallery content using SMART Install Manager 47
Contents
smarttech.com/kb/171682 4
Updating and adding Gallery content locations 48
Appendix D: Language files and codes 51
Installation language files and codes 51
Handwriting recognition resources 52
Appendix E: Windows Installer properties 54
Appendix F: Product codes 60
Chapter 1
smarttech.com/kb/171682 5
Chapter 1: Introduction
This guide shows you how to use the MSI installer to customize and deploy the following software:
l SMARTNotebook® 19 collaborative learning software
l SMART Product Drivers
l SMARTInk®
NOTE
Although it’s possible to use the USB installer (EXE), SMART recommends that you use the MSI
installation package to deploy the SMART software. The MSI installer was designed to support mass
deployments and provides finer control over the installation details for SMART software.
This guide is intended for those in charge of managing software subscriptions and installing software in a
school, such as technical specialists, IT administrators, and others experienced with customizing,
deploying, and administering software in a networked environment.
Use of this guide requires:
l Knowledge of IT terminology, such as “registry” and “domain controller”
l Knowledge of completing basic administrative tasks in Windows operating systems, such as
modifying the registry
l Administrative privileges and access to servers
l Access to the internet
IMPORTANT
The commands documented in this guide must be run in an Administrator Command Prompt window. To
open an Administrator Command Prompt window, right-click the Command Prompt icon, and then select
Run as Administrator.
Chapter 1
Introduction
smarttech.com/kb/171682 6
About the install components and software
This guide mentions a number of SMART software products and components that you’ll encounter when
deploying or updating SMART Notebook software:
Componenet/software Description
Installer USB or MSI installers, both available from the SMART website
SMART Ink SMART’s digital ink software
SMART Product Drivers SMART’s software that enables touch features for SMART’s interactive
products
SMART Install Manager A tool you can use to customize the SMART software installation
SMART Product Update
(SPU)
A tool you can use to manage updates for SMART software products
SMART Uninstaller A tool you can use to uninstall SMART software
Chapter 2
smarttech.com/kb/171682 7
Chapter 2: Preparing for installation
Computer requirements 7
Network requirements 8
Setting up teacher access 12
Before installing SMARTNotebook, make sure the computer and network meets the minimum
requirements. Additionally, you’ll need to determine which activation method you want to use.
Computer requirements
Before you install the software, ensure the computer meets the following minimum requirements:
Windows® operating system
General
Supported operatingsystems Windows 10
Windows 8.1
Windows 7 SP1 (with Platform Update KB2670838 and Security
Update KB3033929, or any future update that supersedes it).
Minimum hard disk space 4.7 GB
Minimum specs for standard and high definition displays (up to 1080p and similar)
Minimum processor Intel® Core™ m3
Minimum RAM 4 GB
Minimum specs for ultra high definition displays (4K)
Chapter 2
Preparing for installation
smarttech.com/kb/171682 8
Windows® operating system
Minimum graphics card Discrete GPU
NOTE
SMART strongly recommends that your video card meets or
exceeds the preferred requirements. SMART Notebook can run
with an integrated GPU. However, your experience and SMART
Notebook’s performance can vary depending on the capabilities
of the GPU, your operating system, and other concurrently
running applications.
Minimum processor/system Intel Core i3
Minimum RAM 8 GB
Other requirements
Programs Microsoft®.NET Framework 4.5.1 or later for SMART Notebook
software and SMARTInk
MicrosoftVisual Studio® Tools 2010 for Office for SMARTInk
AdobeReader® 8.0 or later
DirectX® technology 10 or later for SMARTNotebook software
DirectX 10 compatible graphics hardware for SMARTNotebook
software
NOTES
l
All prerequisite third-party software is built into the
installation executable and is automatically installed in the
correct order when you run the EXE.
l
These are the minimum requirements for SMART Learning
Suite, however SMART recommends updating to the most
recent versions of the software listed above.
Web Access Internet Explorer® 11 or later
Internet access to download and activate SMART software
NOTE
Operating systems and other third-party software released after this SMART software might not be
supported.
Network requirements
Ensure your network environment meets the minimum requirements on this page before you install or use
SMARTNotebook.
Chapter 2
Preparing for installation
smarttech.com/kb/171682 9
SMART Notebook’s interactive activities and assessments use hellosmart.com. Use the recommended
web browsers, device requirements, operating systems, and network capacity to ensure the best possible
experience with SMART Notebook’s interactive activities and assessments.
Additionally, some features of SMART Notebook and other SMART products (such as SMART Board
interactive displays) require access to specific web sites. You might need to whitelist those web sites if
your network restricts outbound internet access.
TIP
When using activities on hellosmart.com, students may check their website access at
hellosmart.com/connection/check.html.
Student device web browser recommendations
Students playing or participating in a SMARTNotebook lesson’s activities and assessments should use one
of the following browsers on their devices:
The latest version of:
l Google Chrome™
l Safari
l Firefox®
l Windows 10 Edge
NOTE
Android™ devices must use Chrome or Firefox.
Ensure JavaScript is enabled in your browser.
Student device operating system recommendations
Students who use hellosmart.com should use one of the following recommended devices:
l Any computer running the latest version of Windows 10 or any Mac running OS X 10.13 or later
l Any iPad or iPhone upgraded to the latest iOS
l Any Android™ phone or tablet with Android version 8 or later
l Any Google™ Chromebook upgraded to the latest Chrome OS
Chapter 2
Preparing for installation
smarttech.com/kb/171682 10
IMPORTANT
First-generation iPads or Samsung Galaxy Tab 3 tablets do not support mobile device-enabled activities.
Network capacity recommendations
SMARTNotebook activities on hellosmart.com are designed to keep network requirements as low as
possible while still supporting rich collaboration. The network recommendation for Shout It Out! alone is 0.3
Mbps per device. A school that regularly uses other Web 2.0 tools should have enough network capacity
to run SMARTNotebook activities on hellosmart.com.
If activities on hellosmart.com are used in conjunction with other online resources, such as streaming
media, greater network capacity could be required, depending on the other resources.
Website access requirements
A number of SMART products use the following URLs for software updates, collecting information, and
backend services. Add these URLs to your network’s whitelist to make sure SMART products behave as
expected.
l https://*.smarttech.com (for updating SMARTBoard interactive display software and firmware)
l http://*.smarttech.com (for updating SMARTBoard interactive display software and firmware)
l https://*.mixpanel.com
l https://*.google-analytics.com
l https://*.smarttech-prod.com
l https://*.firebaseio.com
l wss://*.firebaseio.com
l https://www.firebase.com/test.html
l https://api.raygun.io
l https://www.fabric.io/
l https://updates.airsquirrels.com
l https://ws.kappboard.com (for updating SMARTBoard interactive display software and firmware)
l https://*.hockeyapp.net
The following URLs are used for signing in to and using your SMART Account with SMART products. Add
these URLs to your network’s whitelist to make sure SMART products behave as expected.
l https://*.smarttech.com
l http://*.smarttech.com
Chapter 2
Preparing for installation
smarttech.com/kb/171682 11
l https://hellosmart.com
l https://content.googleapis.com
l https://*.smarttech-prod.com
l https://www.gstatic.com
l https://*.google.com
l https://login.microsoftonline.com
l https://login.live.com
l https://accounts.google.com
l https://smartcommunity.force.com/
l https://graph.microsoft.com
l https://www.googleapis.com
The following URLs are used to enable content from YouTube. If you want SMART product users to be able
to insert and play YouTube videos when using SMART products, whitelist the following:
l https://*.youtube.com
l https://*.ytimg.com
Chapter 2
Preparing for installation
smarttech.com/kb/171682 12
Setting up teacher access
Before you download and install SMART Notebook, you’ll need to determine how you want to set up
access for the teacher. There are two ways to activate a teacher’s access to SMARTNotebook:
l Email provisioning: provision the teacher’s email address for their SMARTaccount
l Product key: use a product key
SMART recommends that you provision a teacher’s access using their SMARTaccount email rather than a
product key. For a comparison of the activation methods and help determining which is best for you, see
Appendix A: Determining the best activation method on page43.
NOTE
Setting up access doesn’t apply if you are using SMART Notebook in trial mode.
After you’ve determined which activation method is best for your school, sign in to the SMART Admin
Portal to provision teachers or locate the product key.
The SMART Admin Portal is an online tool that allows schools or districts to easily manage their SMART
software subscriptions. After signing in, the SMART Admin Portal shows you details, including:
l all the subscriptions you or your school has purchased
l the product key(s) attached to each subscription
l renewal dates
l number of seats attached to each product key and how many of those seats have been assigned to
users
To learn more about the SMART Admin Portal and its use, visit
support.smarttech.com/docs/redirect/?product=softwareportal.
NOTE
If you download and install SMART Notebook but don’t set up access, the basic version of
SMARTNotebook is installed with a bonus 45-day access to all of SMARTNotebook’s subscription-
based features. These features will become unavailable after the 45-day period ends. To learn more
about SMARTNotebook basic version and premium features, see
support.smarttech.com/docs/redirect/?product=notebook&context=explainsubscription).
Chapter 2
Preparing for installation
smarttech.com/kb/171682 13
Adding teachers to a subscription
If you chose to provision a teacher’s email to set up access, you need to add the teacher to the
subscription in the SMART Admin Portal.
You can add one teacher at a time to the subscription or use a CSV file to add multiple teacher’s at once.
To add a single teacher to the subscription
1. Sign in to the SMART Admin Portal at adminportal.smarttech.com.
2. Click the Manage users link in the Assigned/Total column for the subscription to which you want to
assign users.
3. Click Add users.
4. Select Type email addresses.
5. Type the teacher’s email address and click Add.
Ideally, this email is the one provided to the teacher by their school for Google Suite or Microsoft
Office 365.
Later, after you’ve downloaded and installed SMART on the teacher’s computer, let the teacher know
which email you’ve provisioned. The teacher will use this email to create or sign in to their SMART
account and activate their full access to SMARTNotebook.
6. If you’re provisioning the account of a teacher at your school, let the teacher know which email
address you’ve provisioned in the portal and ensure the teacher uses that email address to set up their
SMART account.
To add multiple teachers to the subscription
1. Sign in to the SMART Admin Portal at adminportal.smarttech.com.
2. Click the Manage users link in the Assigned/Total column for the subscription to which you want to
assign users.
3. Click Add users.
Chapter 2
Preparing for installation
smarttech.com/kb/171682 14
4. Select Import CSV file.
NOTE
Ensure the CSV file complies with the following:
o
Includes a single column of email addresses, with each address on its own line.
o
Doesn’t include titles or headers.
o
Doesn’t include spaces, commas, or quotation marks.
5. Select the CSV file and click Open.
6. If you’re provisioning accounts for teachers at your school, let teachers know which email addresses
you’ve provisioned in the portal and ensure they’ve used those email addresses to set up their
SMART accounts.
NOTE
Users sign in to SMART software using the email addresses you enter here.
Locating the product key for activation
If you chose the product key method to set up access, sign in to the SMART Admin Portal to locate the key.
To locate the product key for your subscription
1. Go to subscriptions.smarttech.com and enter your user name and password for the SMART Admin
Portal to sign in.
2. Locate your subscription to SMART Learning Suite and expand it to view the product key.
See the SMART Admin Portal support page for complete details about using the portal
(support.smarttech.com/docs/redirect/?product=softwareportal).
3. Copy the product key and email it to the teacher or save it in a convenient location for later. You or the
teacher will enter this key in SMARTNotebook after it’s installed.
Chapter 3
smarttech.com/kb/171682 15
Chapter 3: Downloading and installing
Downloading the installation files 15
Preparing language files for non-English deployments of SMARTNotebook 15
Activation connectivity 16
Installing required third-party packages 16
Downloading the installation files
All installation files are available for download from the SMART website.
To download the installer files
1. Go to smarttech.com/products/education-software/smart-learning-suite/admin-download.
2. Select the latest version of SMART Notebook.
3. Select Windows as the operating system.
4. Select the MSI installer.
5. Click DOWNLOAD - WINDOWS.
6. Extract and save the installation packages to a network location that’s accessible to all computers on
which you plan to install the software. When the third-party installation packages are extracted, you’ll
find them in the root of the Support folder.
Preparing language files for non-English deployments of SMARTNotebook
When using the MSI installer to deploy the installation packages for a language other than English (U.S.),
ensure all MST files are in the same folder as the MSI file.
Similarly, if you want users to be able to view and use the handwriting recognition feature in a language
other than English, you must install the appropriate handwriting recognition resources. Handwriting
resources are included in the zipped MSI Installer downloaded in the previous procedure.
If you deploy any handwriting recognition resources, ensure the Support\Language folder exists in the root
of the admin.zip file and that the folder structure is intact if you install handwriting languages. This allows the
administrator installer to find the resources to install.
Chapter 3
Downloading and installing
smarttech.com/kb/171682 16
Refer to Appendix D: Language files and codes on page51 for a reference table on language MST files
and handwriting codes.
Activation connectivity
When you deploy SMART Notebook software, make sure the computers can access SMART’s web
activation services (see Website access requirements on page10). Otherwise, the computers will not be
able to activate product keys during or after installation.
TIP
The SMART Install Manager and Activation Wizard will test the required URLs and indicate success or
failure. When you use the SMART Install Manager tool, consider that you, as an administrator, may have
less-restricted access to the internet than standard users. It is important to install SMART Notebook
software on a standard user’s computer and use the Activation Wizard connectivity tester to confirm
connectivity.
Installing required third-party packages
Before you deploy SMART Notebook, deploy the following required third-party installation packages:
Third-party package Why it’s required
Microsoft .NET Framework 4.5.1 files
(dotNetFx451_Full_setup.exe)
SMART Notebook software and SMART Ink will not run
without this installed.
Microsoft Visual Studio Tools for Office (vstor_
redist.exe)
SMART Ink add-ins for Microsoft Office will not work
without this installed.
The MSI installer includes separate installers for third-party software in the Support folder of the unzipped
files you downloaded from the SMART website.
You can use the command-line interface to deploy installation packages in many ways, such as by running
commands from the command prompt or by including commands in batch script files.
To install the Microsoft .NET Framework 4.5.1 files
NOTE
For information about deploying the Microsoft .NET Framework, refer to the .NET Framework
Deployment Guide for Administrators on the MSDN website (msdn.microsoft.com/en-
us/library/ee390831.aspx). An internet connection is required for downloading and installing the full
.NET package.
Run the following command to install the files in UI mode:
Chapter 3
Downloading and installing
smarttech.com/kb/171682 17
[Path]\dotNetFx451_Full_setup.exe /passive /showfinalerror
OR
Run the following command to install the files in silent mode:
[Path]\dotNetFx451_Full_setup.exe /q
Where [Path] is the path to the dotNetFx451_Full_setup.exe file.
To install MicrosoftVisual Studio Tools
Run the following command:
[Path]\vstor_redist.exe /q
Where [Path] is the path to the vstor_redist.exe file.
Chapter 4
smarttech.com/kb/171682 18
Chapter 4: Customizing SMART Notebook
software for deployment
Using the SMARTInstall Manager 18
Downloading the SMART Install Manager 19
Using the SMART Install Manager to customize SMART Notebook installations 19
SMART Install Manager controls 20
Using third-party tools 24
You can use SMART Install Manager or a variety of third-party tools to customize the deployment.
Using the SMARTInstall Manager
The SMART Install Manager is a tool you can use to customize the installation of SMART Notebook and its
components during network deployments.
The SMART Install Manager is included with the zipped MSI installer download file, or you can download it
separately from the SMART website.
You can use the MSI installer to:
l Open and customize the installer
l Save your configuration changes as an XML file
l Publish your changes to the installation package as an MST file
Chapter 4
Customizing SMART Notebook software for deployment
smarttech.com/kb/171682 19
Downloading the SMART Install Manager
You can download the SMART Install Manager directly from the SMART website.
To download SMART Install Manager
1. Go to smarttech.com/products/education-software/smart-learning-suite/admin-download.
2. Select the latest version of SMART Notebook.
3. Select Windows.
4. Select SMART Install Manager.
5. Click DOWNLOAD - WINDOWS and then save the EXE file to your computer.
6. Double-click the EXE file.
7. Follow the on-screen instructions.
Using the SMART Install Manager to customize SMART Notebook
installations
Use the following instructions to customize SMART Notebook installations.
TIP
You can save your progress as an XML file when customizing the installation and continue the process
later. However, after you publish the customized install file as an MST, you cannot reopen the MST and
edit it.
To customize a SMART Notebook installation using the SMART Install Manager
1. Start the SMART Install Manager.
2. Drag the MSI installer (SMARTLearningSuite.msi) into the SMART Install Manager window.
3. Set the controls on each page (see SMART Install Manager controls on the next page).
4. Click File > Save As.
5. Browse to the location where you extracted the MSI installation package.
IMPORTANT
When publishing an MST file, the MST file must be saved to the same location as the extracted MSI
installer.
6. Type a name for the fileand click Save to create and publish the MST file.
7. Close the SMART Install Manager.
Chapter 4
Customizing SMART Notebook software for deployment
smarttech.com/kb/171682 20
To update an existing customized XML file using the SMART Install Manager
1. Start the SMART Install Manager.
2. Select File > Open and browse to the location of the XML file.
3. Select the file and click Open.
4. Edit the controls as needed.
5. Select File > Publish.
6. Using the Save As dialog box, browse to the location where you want to publish the customized MST
file.
NOTE
When publishing an MST file, save the MST file to the same location as the MSI installer.
7. Type a name for the fileand click Save to create and publish the MST file.
8. Close the SMART Install Manager.
SMART Install Manager controls
Use the information in the following table to customize the installation of SMART Notebook using the
SMART Install Manager.
Control Procedure Notes
General Options: Product Selection
SMARTProductDrivers Select to install SMART Product Drivers. If the teacher will use the computer with a SMART
Board interactive display, SMART Product Drivers is
required.
SMART Ink Select to install SMARTInk. If you install SMART Ink, you must install SMART
Product Drivers.
When you select this option, SMART Install Manager
selects SMART Product Drivers automatically.
SMARTNotebook
software
Select to install SMARTNotebook software. Required
Product key Type your 25-character product key for SMART
Notebook software.
You can type the product key with or without
hyphens.
The installation uses this key to activate the software.
This option is only available if you chose to use
product key activation instead of provisioning users
in the SMART Admin Portal (recommended).
SMART response 2 SMART response 2 software is now included in the
installation and replaces SMART Response.
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SMART Technologies Notebook 20 Reference guide

SMART Technologies
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SMART Technologies
Model
Notebook 20
Category
Development software
Type
Reference guide
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