Diebold Nixdorf DN Series 100D Operating instructions

Brand: Diebold Nixdorf

Model: DN Series 100D

Category: Cash registers

Type: Operating instructions

DN Series® 100D

Standard Lobby Walk-Up Cash Dispenser

Operator Manual

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Customer/Partner Use

This document is property of Diebold Nixdorf and is intended for customer/partner use. A written

license agreement with Diebold Nixdorf is not required to use this material.

This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-

lectively “Diebold Nixdorf“) and may include information that is protected by copyright, trademark and

patent laws in the US, Germany, and globally. All rights, including rights created by patent grants or reg-

istration of a utility model or design, are reserved.

No part of this document may be translated, reproduced, stored in a retrieval system, or transmit-

ted, in any form or by any means: electronic, mechanical, photocopying, recording, or otherwise,

without prior written permission from Diebold Nixdorf. Any violations of the foregoing may give

rise to a claim for damages.

If the document pages state the information is confidential (or words of similar import), then this

document is intended solely for the use of the employees or other personnel of Diebold Nixdorf

unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

the express written consent of Diebold Nixdorf are prohibited.

This document should be treated as confidential material for security reasons. Any unauthorized

disclosure or use of confidential material may violate the U.S. Theft of Trade Secrets provisions

of Section 1832 of Title 18 of the United States Code as well as comparable laws in other jurisdic-

tions throughout the world, and may be punishable by fine and imprisonment.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.

In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

ages of any nature resulting from the use of information in this manual. The information contained in this

document is subject to change without notice. When using the document for system implementation,

please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that

appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights

thereto, nor does such use indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold

Nixdorf products by the owners thereof.

Your use of this document and/or any of the information contained herein constitutes your agreement to

all of the terms stated on this page.

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Table-1: Document History

Materialnumber Date Remarks

01750334554 F 09/2021 Added Rearload in DN Series 100D Family

01750334554 G 01/2023 Added Declaration of Conformity

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iii

Table of Contents

1 Introduction ................................................................................................................................ 1-1

1.1 Symbols used in this Manual ............................................................................................ 1-2

1.2 Section-Specific Warning Notes ........................................................................................ 1-3

1.3 Signs, Markings and Symbols ........................................................................................... 1-4

2 Safety .......................................................................................................................................... 2-1

2.1 General Safety Precautions for the System....................................................................... 2-1

2.2 Lithium Batteries................................................................................................................ 2-2

2.3 Information Requirements Regarding SVHCs in Products................................................ 2-3

3 Description ................................................................................................................................. 3-1

3.1 System types ..................................................................................................................... 3-1

3.2 DN Series 100D................................................................................................................. 3-1

3.3 Controls ............................................................................................................................. 3-2

3.3.1 Frontload overall view......................................................................................... 3-2

3.3.2 Rearload overall view ......................................................................................... 3-3

3.3.3 Fascia ................................................................................................................. 3-4

3.3.4 Component carrier pulled out ............................................................................. 3-5

3.3.5 Fascia opened .................................................................................................... 3-7

3.3.6 Front door opened .............................................................................................. 3-9

3.3.7 Safe opened ....................................................................................................... 3-10

4 Operation .................................................................................................................................... 4-1

4.1 General information ........................................................................................................... 4-1

4.2 Calling the product-specific software................................................................................. 4-1

4.2.1 Frontload............................................................................................................. 4-2

4.2.2 Rearload ............................................................................................................. 4-3

4.3 Opening/closing the doors................................................................................................. 4-4

4.3.1 Opening/closing the front door............................................................................ 4-4

4.3.2 Opening/closing the rear door ............................................................................ 4-6

4.4 Opening / Closing the safe door ........................................................................................ 4-7

4.4.1 Opening/closing the safe door (with factory setting)........................................... 4-7

4.4.2 Customizing the key and number combination locks.......................................... 4-13

4.4.3 Opening/closing the safe door (with customized lock)........................................ 4-17

4.5 Opening/closing the fascia................................................................................................. 4-24

4.5.1 Opening/closing the fascia, frontload.................................................................. 4-24

4.5.2 Opening/closing the fascia, rearload .................................................................. 4-26

4.6 Pulling out/pushing in components.................................................................................... 4-27

4.6.1 Pulling out/pushing in the cash module, frontload .............................................. 4-27

4.6.2 Pulling out/pushing in the cash module, rearload ............................................... 4-28

4.6.3 Pulling out/pushing in frontload component carrier............................................. 4-29

4.6.4 Pulling out/pushing in rearload component carrier ............................................. 4-31

4.7 Switching the system on.................................................................................................... 4-32

4.7.1 Frontload............................................................................................................. 4-32

4.7.2 Rearload ............................................................................................................. 4-33

4.8 Switching the system off.................................................................................................... 4-34

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Table of Contents

4.9 Setting the volume of the headphone jack ........................................................................ 4-35

4.10 Remote Status Indicator .................................................................................................... 4-36

4.11 TP30/TP31/TP31R receipt printer ..................................................................................... 4-38

4.11.1 Servicing the TP30/TP31/TP31R receipt printer................................................. 4-38

4.11.2 TP29 journal printer ............................................................................................ 4-38

5 Problems..................................................................................................................................... 5-1

5.1 General information ........................................................................................................... 5-1

5.2 Malfunctions of the safe..................................................................................................... 5-1

6 Maintenance ............................................................................................................................... 6-1

6.1 Before Performing Maintenance Procedures on the System............................................. 6-1

6.2 Cleaning Housings............................................................................................................. 6-2

6.3 Cleaning Keyboards .......................................................................................................... 6-3

6.4 LCD cleaning utilities ......................................................................................................... 6-4

7 Disposal ...................................................................................................................................... 7-1

8 Corresponding Documentation ................................................................................................ 8-1

9 Appendix..................................................................................................................................... 9-1

9.1 Compliance with Standards and Approvals....................................................................... 9-1

9.2 Declaration of Conformity .................................................................................................. 9-3

9.3 Environmental Protection................................................................................................... 9-4

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Table of Contents

List of Figures

Figure 3-1 Frontload overall view DN Series 100D with UL safe............................................ 3-2

Figure 3-2 Rearload overall view DN Series 100D with UL safe ............................................ 3-3

Figure 3-3 Fascia (Customer panel) ....................................................................................... 3-4

Figure 3-4 Component carrier pulled out ................................................................................ 3-5

Figure 3-5 Component carrier pulled out ................................................................................ 3-6

Figure 3-6 Fascia (customer panel) ........................................................................................ 3-7

Figure 3-7 Fascia (customer panel) ........................................................................................ 3-8

Figure 3-8 Front door opened ................................................................................................. 3-9

Figure 3-9 Safe opened 2-High UL safe with AFD 2.0............................................................ 3-10

Figure 3-10 Safe opened 4-High UL safe with AFD 2.0............................................................ 3-11

Figure 3-11 Safe opened 5-High UL safe with AFD 2.0 ........................................................... 3-12

Figure 3-12 Safe opened 4-High CEN safe with AFD 2.0 ........................................................ 3-13

Figure 4-1 Pressing the SOP button ....................................................................................... 4-2

Figure 4-2 Calling the SOP Rearload ..................................................................................... 4-3

Figure 4-3 Inserting the key Frontload .................................................................................... 4-4

Figure 4-4 Opening the front door Frontload .......................................................................... 4-4

Figure 4-5 Closing the frontdoor Frontload ............................................................................. 4-5

Figure 4-6 Locking the front door Frontload............................................................................ 4-5

Figure 4-7 Opening the rear door ........................................................................................... 4-6

Figure 4-8 Unlocking the facia Frontoad................................................................................. 4-24

Figure 4-9 Opening the facia Frontload .................................................................................. 4-24

Figure 4-10 Rearload system - Actuating the release............................................................... 4-26

Figure 4-11 Rearload system - Opening the fascia .................................................................. 4-26

Figure 4-12 Pulling out the cash module rearload .................................................................... 4-28

Figure 4-13 Switching the system on Frontload........................................................................ 4-32

Figure 4-14 Switching the system on Rearload ........................................................................ 4-33

Figure 9-1 Declaration of Conformity ...................................................................................... 9-3

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Table of Contents

List of Tables

Table -1 Document History .................................................................................................. -iii

Table 1-1 Warning signs used ............................................................................................... 1-4

Table 1-2 Mandatory signs used ........................................................................................... 1-4

Table 6-1 Approved cleaning agents for the housing ............................................................ 6-2

Table 6-2 Approved cleaning agents for keyboards .............................................................. 6-3

Table 6-3 Approved cleaning agents for the LCD ................................................................. 6-4

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vii

1 Introduction

This operator manual is intended to make you acquainted with the system and its intended use. Please

refer to the Safety chapter for the corresponding intended use (see Intended use).

This manual contains important information regarding how to operate the system in a safe, appropriate

and economical manner. Compliance with this manual will help to reduce hazards, repair costs and

downtime, as well as to increase the reliability and service life of the system. Existing national regula-

tions for accident prevention and environmental protection are also valid. The operator must ensure that

every person working on or with the system reads and utilizes this manual.

This manual must be kept in a designated and easily accessible location and it must be referred to in the

event of even the slightest doubt.

This manual contains the following information:

• A description of the system and the components used (see Description).

• Steps that are required for correct operation of the system and access to components of the system

chassis, fascia and safe (see Operation).

• Steps and information about cleaning and maintaining the system (see Section6).

• Information regarding disposal of the system (see Section7).

• Information about how to access corresponding documentation (see Corresponding documentation).

Further information can be found in the operator manuals of the individual components, which are listed

in the chapter "Corresponding documentation".

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1-1

Introduction

1.1

1.1 Symbols used in this Manual

●Text following a bullet point represents an item in a list.

‚‘ Text in simple quotation marks relates to components/mounting parts which are in-

cluded in the delivery package.

Prerequisite that must be fulfilled before an action.

Numbered instructions describe activities which must be carried out in the specified se-

quence

Intermediate result of an action.

Action successfully completed.

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1-2

Introduction

1.2

1.2 Section-Specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided,

will result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not

avoided, could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided,

could result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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1-3

Introduction

1.3

1.3 Signs, Markings and Symbols

Table1-1: Warning signs used

Warning signs

General

warning sign

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table1-2: Mandatory signs used

Mandatory signs

Observe

the manual

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Wear

ear protection

Ground

before use

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1-4

2 Safety

2.1

2.1 General Safety Precautions for the System

This System complies with the relevant safety regulations for information processing equipment.

NOTE

Read this entire manual carefully in order to obtain a thorough knowledge with respect

to the system and the components, in addition to their operation and maintenance.

Operate the system and the components correctly in accordance with this manual in or-

der to avoid injuries and damage.

Keep this manual available and consult it for guidance when you are unsure about how

to carry out one or another of the procedures.

• Risk of fatal injury through contact with electrical parts! Switch off the system before performing any

cleaning or maintenance tasks (see General power interruption).

• Repair work on the system or on the components may be carried out only by authorized specialist

staff. Unauthorized opening of the system or repair work carried out improperly could result in consid-

erable danger to the user. In case of noncompliance, DIEBOLD NIXDORF excludes all liability.

• Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the exposed

components, especially under adverse weather conditions, since that could pose a danger to your

life. Be sure to take suitable precautions when working on an open system (e.g. by covering compo-

nents where necessary) so that fluid cannot enter the open system.

• For reasons of stability, the system must be screwed to the load-bearing substructure of the installa-

tion site or mounted on a suitable base.

• If the system is brought from a cold environment into the warm operating room, condensation can oc-

cur. Allow the system to acclimatize before connecting it to the main voltage.

• Only use the original packaging material to transport the system.

• Observe the warning and information labels on the system.

• Removing the filler plate or additional sheets in the safe can damage exposed cables and lead to a

severe electric shock with the risk of death. Never start up the system without a filler plate and addi-

tional plates in place.

• Unless otherwise stated, grasp the components only by the green control elements when handling

them.

• This system is equipped with a safety-tested power cable which must be connected to a suitable

grounded socket only.

• Always hold the plug when removing the power cable. Never pull on the cable itself.

• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or

crushed in any way.

• Have damaged power cables replaced immediately.

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2-1

Safety

• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-

breakers of the facility installation.

• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and

to prevent malfunctions resulting from overheating.

• Use only accessories and extension components that have been approved by Diebold Nixdorf .

Nonobservance can result in damage to the system or violations of regulations concerning safety, ra-

dio interference and ergonomical requirements.

• Please note that if external voltages are fed into the prepared cabling for the installation of additional

electronics (e.g. EMA connection), only safety extra-low voltage circuits (ES1 circuits) are involved.

• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,

Service and Maintenance" in the operating manual).

• Components with adjustable light effects are integrated in this product. Repetition frequencies be-

tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can

cause epileptic seizures in some individuals. Also avoid light reflections and synchronize the cycles

wherever possible. Ensure that monitors refresh rates are as high as possible.

• The system is designed to operate in a pollution degree 2 environment. Operation in higher pollution

levels is not permitted.

• Before transporting a system, ensure that all high-end banknote storage devices (cassette with ban-

knote inking solution) are removed. High-end banknote storage devices have their own battery sup-

ply and are activated by closing the safe door. Transporting high-end banknote storage devices can

lead to the banknote inking solution being triggered incorrectly, resulting in considerable material

damage.

2.2

2.2 Lithium Batteries

DANGER!Fire, explosion and fire hazard

Batteries may only be handled and replaced by Diebold Nixdorf trained or authorized service personnel.

Improper handling of the batteries may result in fire, explosion and fire hazards. Therefore, the following

points must be observed:

• Avoid short circuits

• Never charge battery

• Avoid heating to temperatures above +70 °C

• Do not open battery by force

• Do not expose battery to water and fire

The battery should only be replaced with the same or an equivalent type recommended by Diebold

Nixdorf (see chapter "Appendix", section "Consumables" in the operating instructions). Used batteries

must be disposed of in accordance with national regulations and the manufacturer's instructions.

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2-2

Safety

2.3

2.3 Information Requirements Regarding SVHCs in Products

According to Art. 33 of the REACH Regulation (Regulation (EC) No. 1907/2006 and updates thereof), we

hereby inform you that the following product(s) we supply contain the following substance(s) of very high

concern (SVHC), which are part of the candidate list (https://echa.europa.eu/en/candidate-list-table), in

concentrations above 0.1%:

• Our system/product contains lead (CAS no. 7439-92-1) as an alloy component in metal products.

The substance is not released under normal or reasonably foreseeable conditions of use.

• Our system/product contains lead (CAS no. 7439-92-1) in lead-gel batteries. The substance is re-

leased under normal or reasonably foreseeable conditions of use.

• Our system/product contains K-PFBS (potassium nonafluorobutane-1-sulfonate, CAS no.

29420-49-3) as a flame retardant in plastic molded parts. The substance is not intended for release

under normal or reasonably foreseeable conditions of use.

• Our system/product contains EGDME (1, 2-dimethoxyethane; ethylene glycol dimethyl ether, CAS

no. 110-71-4) as an electrolyte in lithium cells/batteries. The substance is not intended for release un-

der normal or reasonably foreseeable conditions of use.

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2-3

3 Description

3.1

3.1 System types

The DN Series 100D is an automated teller machine which has been designed for indoor installation.

The device is equipped with a safe and various components.

The model series of the DN Series 100D is equipped with an AFD 2.0 module.

3.2

3.2 DN Series 100D

In this device type, the support/maintenance tasks are carried out from the front of the device. The nec-

essary dialog takes place via the customer monitor, the keypad and the function keys on the customer

panel or the touch screen or at the ON/OFF and SOP pushbuttons.

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3-1

Description

3.3

3.3 Controls

3.3.1

3.3.1 Frontload overall view

TEST LF PE ERROR POWER

USB POWER

Figure3-1: Frontload overall view DN Series 100D with UL safe

1System 3Front door

2Fascia

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3-2

Description

3.3.2

3.3.2 Rearload overall view

TEST LF PE ERROR POWER

USB POWER

Figure3-2: Rearload overall view DN Series 100D with UL safe

1System

2Fascia

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3-3

Description

3.3.3

3.3.3 Fascia

1011

Figure3-3: Fascia (Customer panel)

1Security mirror 8Headphone jack

2Loudspeakers 9Cash slot camera

3Portrait camera 10 AFD 2.0 shutter

4Function keys 11 Barcode scanner

5Fingerprint reader 12 Keypad with keyboard privacy shield

6Card input 13 Receipt output

7Contactless card reader 14 LCD monitor

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3-4

Description

3.3.4

3.3.4 Component carrier pulled out

3.3.4.1

3.3.4.1 Frontload

Figure3-4: Component carrier pulled out

1Receipt printer

2Journal printer

3Card reject deposit

4Card reader

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3-5

Description

3.3.4.2

3.3.4.2 Rearload

Figure3-5: Component carrier pulled out

1Receipt printer

2Journal printer

3Card reject deposit

4Card reader

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3-6

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Diebold Nixdorf DN Series 100D Operating instructions

Brand: Diebold Nixdorf

Model: DN Series 100D

Category: Cash registers

Type: Operating instructions

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Diebold Nixdorf DN Series 100D Operating instructions

Diebold Nixdorf DN Series 100D Operating instructions

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