Diebold Nixdorf TH320 User guide

Brand: Diebold Nixdorf

Model: TH320

Category: Print & Scan

Type: User guide

TH320 Thermal Printer

Programming Guide

01750341463A

Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s

authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required

to correct the interference at his own expense.

Information to the User

This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no

guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment

does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact

Diebold Nixdorf immediately.

Diebold Nixdorf is not responsible for any radio or television interference caused by unauthorized modification of this

equipment or the substitution or attachment of connecting cables and equipment other than those specified by Diebold

Nixdorf. The correction of interferences caused by such unauthorized modification, substitution or attachment will be the

responsibility of the user.

In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply,

power cord, and interface cable which are sold for use with this product or which meet the following parameters:

Power Supply

UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, input rated

100-240 Vac, 1.6 A/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.6 A for 60 watt unit.

Use of this product with a power supply other than the Diebold Nixdorf power supply will require you to test the power

supply and Diebold Nixdorf printer for FCC and CE mark certification.

Communication Interface Cable

A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth

ground connection or earth ground reference at EACH end of the cable.

Use of a cable other than described here will require that you test the cable with the Diebold Nixdorf printer and your system

for FCC and CE mark certification.

Industry Canada (IC) Radio Frequency Interference Statement

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement

This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology

Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble

occurs, the user may be required to take corrective actions.

Disclaimer

Information in this document is subject to change without notice. Consult your Diebold Nixdorf sales representative for

information that is applicable and current. Diebold Nixdorf reserves the right to improve products as new technology,

components, software, and firmware become available.

No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or

mechanical, for any purpose without the express written permission of Diebold Nixdorf.

Trademarks

ColorPOS®, LogoEZ®, and ReceiptWare™ are registered trademarks of CognitiveTPG, LLC.

Microsoft, Windows are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.

Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.

All other trademarks and registered trademarks are the property of their respective holders.

Patents

Made under one or more of the following U. S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080,

5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773,

6784909.

Website: http://www.dieboldnixdorf.com

Contents

01750341463A i

Chapter 1: About this Guide .................................................................................................................. 1

How to use this Guide ............................................................................................................... 1

Where to find the basics ........................................................................................................... 1

Where to find advanced technical information ....................................................................... 1

Support ....................................................................................................................................... 1

Chapter 2: Printer Status and Indicators .............................................................................................. 2

Startup Diagnostics ................................................................................................................... 2

Runtime diagnostics ................................................................................................................. 3

Remote diagnostics .................................................................................................................. 3

Indicators ................................................................................................................................... 4

Chapter 3: Migrating to TH320 ............................................................................................................... 5

Migrating from existing Diebold Nixdorf printers ................................................................... 5

Moving from the TH420 to the TH320 (Slip differences) ........................................................ 6

TH320 Emulation Commands ................................................................................................... 7

Set Printer ID Mode ........................................................................................................ 7

Set TH320 Printer ID ...................................................................................................... 7

TH320 Configuration Commands ............................................................................................. 7

Select Slip Lines per Inch ............................................................................................... 7

Select Number of Lines of Validation .............................................................................. 7

Select TH320 Narrow Slip Configuration Option to Ignore n Leading Spaces

Code (Hexadecimal) ....................................................................................................... 7

Select TH320 Narrow Slip Configuration Option to Ignore n Leading Spaces ................... 8

Select TH320 Narrow Slip 51-column Compressed Print Option .................................... 8

Select TH320 Delete Slip Trailing Spaces Option ........................................................... 8

Select TH320 (21 and 25-line) Rotated Slip Print Options ............................................... 9

Select TH320 First Line of Print Option in Text and Page Mode ....................................... 9

Select Cover Open Option .............................................................................................. 9

Set Page Mode Margin Mechanical Adjustment ............................................................. 10

Select TH320 Slip Eject Option ....................................................................................... 10

Select 45/60 Column Slip Option .................................................................................... 10

Set Page Mode Option to Trim Full Dots ......................................................................... 10

TH320 Configurable Slip Commands ...................................................................................... 11

TH320 Double High Slip Character Print ......................................................................... 11

TH320 Slip Character Spacing ....................................................................................... 11

TH320 Slip Minimum Units ............................................................................................. 11

TH320 Slip Left Margin and Print Width .......................................................................... 11

TH320 Slip Print Justification .......................................................................................... 11

Chapter 4: Programming the Printer ..................................................................................................... 12

Overview of Printing Characteristics ....................................................................................... 12

Character appearance ............................................................................................................... 13

Contents

01750341463A ii

Receipt character specification ......................................................................................... 13

Standard ........................................................................................................................ 13

Compressed ................................................................................................................... 13

Print zones ................................................................................................................................. 14

Print zones for receipt station 80 mm paper .................................................................... 14

Print zones for slip station ....................................................................................................... 15

Print Zones for Slip, Validation ................................................................................................ 16

Rotated printing commands ..................................................................................................... 17

Chapter 5: Programming Commands ................................................................................................... 18

Commands listed by function .................................................................................................. 18

Printer actions ..................................................................................................................... 18

Print and paper feed ........................................................................................................... 19

Vertical and horizontal positioning ................................................................................... 19

Text characteristics ............................................................................................................ 19

Graphics .............................................................................................................................. 20

Status ................................................................................................................................... 21

Batch mode .................................................................................................................... 21

Real time ........................................................................................................................ 21

Automatic status back / Unsolicited status mode ............................................................ 22

Bar codes ............................................................................................................................ 22

Page mode ........................................................................................................................... 22

Macros ................................................................................................................................. 23

MICR check reader commands ......................................................................................... 23

MICR Reading ................................................................................................................ 23

MICR Parsing ................................................................................................................. 23

User data storage ............................................................................................................... 23

Flash download ................................................................................................................... 23

Ethernet setup commands ................................................................................................. 24

Settings commands ............................................................................................................ 24

Miscellaneous configuration commands ......................................................................... 24

Command conventions ............................................................................................................. 25

Command descriptions ............................................................................................................. 25

Printer actions ..................................................................................................................... 25

Clear printer ................................................................................................................... 26

Close form ...................................................................................................................... 26

Open form ...................................................................................................................... 26

Perform full knife cut ....................................................................................................... 26

Perform partial knife cut .................................................................................................. 26

Generate tone ................................................................................................................ 27

Return home .................................................................................................................. 27

Select peripheral device (for multi-drop) ......................................................................... 27

Initialize printer ............................................................................................................... 28

Set slip paper eject length ............................................................................................... 28

Set unidirectional print on impact station ........................................................................ 28

Select receipt or slip for printing; slip for MICR read ........................................................ 28

Select receipt or slip for setting line spacing .................................................................... 29

Select sensors to stop printing ........................................................................................ 29

Contents

01750341463A i

Enable or disable panel button ....................................................................................... 29

Set slip paper waiting time .............................................................................................. 30

Generate pulse to open cash drawer .............................................................................. 30

Release Paper ............................................................................................................... 30

Set current color ............................................................................................................. 31

Select slip station............................................................................................................ 31

Select cut mode and cut paper........................................................................................ 31

Set paper type (ColorPOS®) ........................................................................................... 32

Select receipt station ..................................................................................................... 32

Set interpretation of “Set current color”command ........................................................... 32

Set timeout value for low-power idle state ...................................................................... 33

Set printer into low-power idle state ................................................................................ 33

Print test form ................................................................................................................. 33

Port Idle Timeout ............................................................................................................ 33

Print and paper feed ........................................................................................................... 34

Print and feed paper one line .......................................................................................... 34

Print and eject slip .......................................................................................................... 34

Print and carriage return ................................................................................................. 34

Feed n print lines ............................................................................................................ 34

Feed n dot rows .............................................................................................................. 35

Add n extra dot rows ....................................................................................................... 35

Print ................................................................................................................................ 35

Print and feed paper ....................................................................................................... 36

Print and reverse feed paper .......................................................................................... 36

Print and feed n lines ...................................................................................................... 36

Print and reverse feed n lines.......................................................................................... 36

Reverse feed n lines ....................................................................................................... 37

Reverse feed n dots ....................................................................................................... 37

Vertical and horizontal positioning ................................................................................... 37

Horizontal tab ................................................................................................................. 37

Set horizontal and vertical minimum motion units ........................................................... 37

Set column ..................................................................................................................... 38

Set absolute starting position .......................................................................................... 38

Set vertical line spacing to 1/6 inch ................................................................................. 38

Set vertical line spacing .................................................................................................. 39

Set horizontal tab positions ............................................................................................. 39

Set relative print position ................................................................................................ 40

Select justification .......................................................................................................... 41

Set left margin ................................................................................................................ 41

Set printing area width .................................................................................................... 42

Text characteristics commands ........................................................................................ 43

Select double-wide characters ....................................................................................... 43

Select single-wide characters ......................................................................................... 43

Select 90 degree counter-clockwise rotated print ........................................................... 43

Select pitch (column width) ............................................................................................. 43

Set right-side character spacing ..................................................................................... 44

Select or cancel user-defined character set .................................................................... 44

Select print mode ........................................................................................................... 45

Define user-defined character set ................................................................................... 46

Contents

01750341463A ii

Define extended user-defined character set ................................................................... 47

Select or cancel underline mode .................................................................................... 47

Copy character set from ROM to RAM ............................................................................ 48

Cancel user-defined character ....................................................................................... 48

Select or cancel emphasized mode ................................................................................ 48

Select or cancel double-strike ......................................................................................... 49

Select or cancel italic print .............................................................................................. 49

Select international character code ................................................................................ 50

Select or cancel 90 degree clockwise rotated print .......................................................... 51

Select international character set ................................................................................... 51

Select or cancel upside-down print mode ....................................................................... 52

Select character size ...................................................................................................... 53

Select or cancel white/black reverse print mode ............................................................. 54

Set smoothing ................................................................................................................ 54

Reverse color text mode (ColorPOS®) ............................................................................ 55

Text strike-through mode (ColorPOS®) ........................................................................... 55

Select superscript or subscript modes ............................................................................ 55

Select active user-defined character set ......................................................................... 56

Download font list ........................................................................................................... 56

Configure use of font set ................................................................................................. 56

Configure line spacing .................................................................................................... 56

Double-byte fonts ............................................................................................................... 57

Lock permanent font flash area ...................................................................................... 57

Erase user flash sector ................................................................................................... 57

Select font ID number ..................................................................................................... 58

Select font style number ................................................................................................. 58

Save font ID number as default font at power up ............................................................. 58

Get double-byte font CRC (font ID) ................................................................................. 58

Get double-byte font CRC (font ID and font style) ........................................................... 58

Download font ................................................................................................................ 59

Graphics .............................................................................................................................. 59

Download BMP logo ....................................................................................................... 59

Select bit image mode .................................................................................................... 60

Turn on/off TIFF compression ......................................................................................... 61

Print advanced raster graphics ....................................................................................... 61

Select single-density graphics ........................................................................................ 61

Select double-density graphics....................................................................................... 61

Select the current logo .................................................................................................... 62

Define downloaded bit image ......................................................................................... 63

Print downloaded bit image ............................................................................................ 64

Print raster graphics ....................................................................................................... 64

Print raster monochrome graphics (ColorPOS®) ............................................................. 65

Print raster color graphics (ColorPOS®) .......................................................................... 65

Download logo image (ColorPOS®) ................................................................................ 66

Print Flash Logo ............................................................................................................. 66

Define Flash Logos ........................................................................................................ 66

Apply shading to logo (ColorPOS®) ................................................................................ 67

Merge watermark mode (ColorPOS®) ............................................................................. 67

Monochrome shade mode (ColorPOS®) ......................................................................... 68

Color shade mode (ColorPOS®) ..................................................................................... 68

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01750341463A iii

Logo print with color plane swap (ColorPOS®) ................................................................ 68

Form and merge real time surround graphic (ColorPOS®) ............................................... 69

Save graphics buffer as logo (ColorPOS®) ...................................................................... 69

Background logo print mode (ColorPOS®) ...................................................................... 70

Apply margin message mode (ColorPOS®) .................................................................... 70

Shade and store logo (ColorPOS®) ................................................................................. 71

Logo print with knife cut ................................................................................................. 71

Set temporary max target speed ..................................................................................... 72

Set LogoEZ® colorization ................................................................................................ 72

Set LogoEZ® attribute mapping ...................................................................................... 75

Convert 6-dots/mm bitmap to 8-dots/mm bitmap ............................................................ 76

Enable constant speed logos .......................................................................................... 76

Status ................................................................................................................................... 77

Status command introduction ......................................................................................... 77

Batch mode ......................................................................................................................... 77

Transmit peripheral device status (RS-232C printers only) ............................................. 77

Transmit paper sensor status ......................................................................................... 78

Transmit printer ID .......................................................................................................... 78

Transmit printer ID, remote diagnostics extension .......................................................... 80

Transmit status ............................................................................................................... 83

Send printer software version ......................................................................................... 85

Real time commands .......................................................................................................... 85

Preferred implementation ............................................................................................... 85

Alternate implementation ............................................................................................... 85

Rules for using real time commands ............................................................................... 85

Moving data through the buffer ....................................................................................... 86

Busy line and fault conditions ......................................................................................... 86

Real time status transmission ......................................................................................... 86

Real time request to printer ............................................................................................. 88

Real time printer status transmission .............................................................................. 90

Real time commands disabled ........................................................................................ 90

Automatic Status Back ....................................................................................................... 91

Enable/disable Automatic Status Back (ASB) ................................................................. 91

Unsolicited status mode .................................................................................................... 94

Select or cancel unsolicited status mode (USM) ............................................................. 94

Recognizing data from the printer ................................................................................... 97

Bar codes ............................................................................................................................ 98

QR code Overview ......................................................................................................... 98

Select model for QR code ............................................................................................... 98

Set size for QR code module .......................................................................................... 98

Set data parsing mode for QR Code ............................................................................... 99

Select error correction level for QR Code ........................................................................ 99

Store symbol data for QR Code ...................................................................................... 99

Print symbol data for QR code ........................................................................................ 100

Transmit QR code print size ........................................................................................... 101

Select printing position of HRI characters ....................................................................... 103

Select pitch of HRI characters ........................................................................................ 103

Select bar code height .................................................................................................... 103

Print bar code ................................................................................................................. 103

Print multiple barcodes ................................................................................................... 105

Contents

01750341463A iv

Print GS1 DataBar, null terminated ................................................................................. 106

Print GS1 DataBar, data length specified ........................................................................ 106

Set GS1 DataBar parameters ......................................................................................... 107

Select PDF 417 parameters ........................................................................................... 107

Select bar code width ..................................................................................................... 108

Set DataMatrix Parameters ............................................................................................ 109

Set DataMatrix module size ............................................................................................ 110

Store DataMatrix data in symbol storage area ................................................................ 111

Print DataMatrix symbol data in the symbol storage area ................................................ 112

Page mode ........................................................................................................................... 113

Slip page mode considerations ....................................................................................... 113

Print and return to standard mode .................................................................................. 114

Cancel print data in page mode ...................................................................................... 114

Print data in page mode .................................................................................................. 114

Select page mode .......................................................................................................... 115

Select standard mode .................................................................................................... 116

Select print direction in page mode ................................................................................. 116

Set print area in page mode ............................................................................................ 117

Set absolute vertical print position in page mode ............................................................ 118

Set relative vertical print position in page mode .............................................................. 118

Macros ................................................................................................................................. 119

Select or cancel macro definition .................................................................................... 119

Execute macro ............................................................................................................... 119

MICR commands ................................................................................................................. 120

MICR reading ................................................................................................................. 120

Read MICR data and transmit ........................................................................................ 120

Transmit last MICR read ................................................................................................. 120

MICR parsing ....................................................................................................................... 121

Define parsing format, save in NVRAM ........................................................................... 121

Define parsing format, do not save permanently ............................................................. 121

Parsing parameter string options .................................................................................... 121

Sample parsing formats.................................................................................................. 122

Check serial number....................................................................................................... 125

Loading the exception table ............................................................................................ 126

Exception table entry format ........................................................................................... 126

Maintaining the exception table ...................................................................................... 127

User data storage ............................................................................................................... 128

Write to user data storage ............................................................................................... 128

Read from user data storage .......................................................................................... 128

Select memory type (SRAM/flash) where to save logos or user-defined fonts .................. 128

Flash memory user sectors allocation............................................................................. 129

Flash object area pack .................................................................................................... 129

Flash object delete ......................................................................................................... 129

Expanded flash memory allocation ................................................................................. 130

Select flash area for storing logos and user-defined characters ...................................... 130

Return flash area size ..................................................................................................... 130

Erase user flash sector ................................................................................................... 131

User storage status (ColorPOS®).................................................................................... 131

Contents

01750341463A v

Lock permanent font flash area ...................................................................................... 132

Flash download ................................................................................................................... 132

Switch to flash download mode ...................................................................................... 133

Erase all flash contents except boot sector ..................................................................... 133

Return main program flash CRC ..................................................................................... 133

Download application ..................................................................................................... 134

Reset firmware ............................................................................................................... 134

Ethernet setup commands ................................................................................................. 135

Restore default settings .................................................................................................. 135

Set IP address ................................................................................................................ 135

Set Net Mask .................................................................................................................. 135

Set Gateway ................................................................................................................... 135

Set raw TCP/IP port ........................................................................................................ 135

DHCP (auto-configuration) ............................................................................................ 136

Inactivity timeout ............................................................................................................ 136

Keep-alive pings ............................................................................................................. 136

Set HTTP port................................................................................................................. 136

Get Ethernet configuration ............................................................................................. 137

Settings commands ............................................................................................................ 138

Save current settings ...................................................................................................... 138

Restore factory settings .................................................................................................. 138

Upload current settings................................................................................................... 138

Upload factory settings ................................................................................................... 138

Download settings .......................................................................................................... 138

Miscellaneous configuration commands ......................................................................... 139

Set diagnostics mode ..................................................................................................... 139

Enable or disable knife ................................................................................................... 139

Enable or disable paper low sensor ................................................................................ 139

Set max power................................................................................................................ 139

Set printer emulation ...................................................................................................... 140

Reset settings to default values ...................................................................................... 140

Set partial cut distance ................................................................................................... 140

Set default font ............................................................................................................... 140

Set font size .................................................................................................................... 141

Set color density ............................................................................................................. 141

Enable or disable Code 128 check digit calculation ......................................................... 141

Enable or disable barcode ITF leading zero .................................................................... 141

Enable or disable barcode string terminator .................................................................... 142

Set paper low threshold extension .................................................................................. 142

Enable or disable USM canned status ............................................................................ 142

Send diagnostic pages to comm port .............................................................................. 142

Enable or disable EJ action via operator control .............................................................. 143

Set fine adjustment of partial cut steps ............................................................................ 143

Set printer ID mode ......................................................................................................... 143

Set default code page at power on .................................................................................. 143

Set Asian ASCII characters to narrow ............................................................................. 143

Set vertical white space .................................................................................................. 144

Set USM or ASB ............................................................................................................. 144

Set printer tone ............................................................................................................... 144

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01750341463A vi

Appendix A:

Enable or disable shutdown mode .................................................................................. 144

Set shutdown mode timeout ........................................................................................... 144

Set print quality level ....................................................................................................... 145

Set hard sync.................................................................................................................. 145

Set control point ............................................................................................................. 145

Enable or disable full cut ................................................................................................. 145

Set cash drawer delay for 24V ........................................................................................ 145

Commands listed by hexadecimal code ............................................................................................... 146

Appendix B

Resident Character Sets ......................................................................................................................... 153

Appendix C:

Character code table Page 0 (PC437: USA, Standard Europe): .......................................... 153

Character code table Page 1 (PC850: Multilingual Latin I): .................................................. 154

Character code table Page 2 (PC852: Latin II): .................................................................... 155

Character code table Page 3 (PC860: Portuguese): ............................................................ 156

Character code table Page 4 (PC863: Canadian French): ................................................... 157

Character code table Page 5 (PC865: Nordic): .................................................................... 158

Character code table Page 6 (PC858: Multilingual I + Euro): ............................................... 159

Character code table Page 7 (PC866: Russian): .................................................................. 160

Character code table Page 8 (WPC1252: Latin I): ............................................................... 161

Character code table Page 9 (PC862: Hebrew): .................................................................. 162

Character code table Page 10 (PC737: Greek): ................................................................... 163

Character code table Page 11 (PC874: Thai): ...................................................................... 164

Character code table Page 12 (PC857: Turkish): ................................................................. 165

Character code table Page 13 (WPC1251: Cyrillic): ............................................................. 166

Character code table Page 14 (WPC1255: Hebrew): ........................................................... 167

Character code table Page 15 (KZ_1048: Kazakh): ............................................................. 168

Character code table Page 16 (WPC1254: Turkish): ............................................................ 169

Character code table Page 17 (WPC1250: Central Europe): ............................................... 170

Character code table Page 18 (WPC28591: Latin 1): .......................................................... 171

Character code table Page 19 (WPC28592: Latin 2): .......................................................... 172

Character code table Page 20 (WPC28599: Turkish): .......................................................... 173

Character code table Page 21 (WPC28605: Latin 9): .......................................................... 174

Character code table Page 22 (PC864: Arabic): .................................................................. 175

Character code table Page 23 (PC720: Arabic): .................................................................. 176

Character code table Page 24 (WPC1256: Arabic): ............................................................. 177

Character code table Page 25 (WPC28596: Arabic): ........................................................... 178

Character code table Page 26 (KATAKANA: Asia): .............................................................. 179

Character code table Page 27 (PC775: Baltic): .................................................................... 180

Character code table Page 28 (WPC1257: Baltic): .............................................................. 181

Character code table Page 29 (WPC28594: Baltic): ............................................................ 182

Character code table Page 30 (WPC1253: Greek): ............................................................. 183

Electronic Journal ................................................................................................................................... 184

Electronic Journal Storage ....................................................................................................... 184

Chapter 1: About this guide

01750341463A 1

How to use this Guide

This guide provides programming information on Diebold Nixdorf’s TH320 printer. It is written for tech-savvy users

who are interested in customizing or adjusting printer functionality and is meant to be used with the User Guide.

If you experience any difficulties during the programming process or feel unsure of adjustments you have made,

contact your Diebold Nixdorf representative for further assistance.

Where to find the basics

If you are looking for information on setup or basic operation, refer to the User Guide. This guide assumes that you

have the User Guide handy for reference or are already familiar with the printer.

Where to find advanced technical information

This guide contains the most complete information available on programming the printer. If you cannot find what you

need here or would like further guidance on how to program the printer, contact a Diebold Nixdorf representative for

assistance.

If you are having problems with the physical operation of the printer the Service Guide provides in-depth information

on diagnostics and service. The Service Guide is available to qualified service technicians who have been certified by

Diebold Nixdorf to perform advanced procedures.

Support

For more advanced procedures and troubleshooting, you may need to refer to the printer’s service guide or speak to a

Diebold Nixdorf technical professional. Your representative is able to provide you with necessary information.

For online service, refer to the website at www.dieboldnixdorf.com

Chapter 1: About this Guide

Chapter 2: Printer Status, Ethernet and Indicators

01750341463A 2

The TH320 printer performs a number of diagnostics that provide useful information about the operating status of the

printer. The following diagnostic tests are available.

•

Startup diagnostics, performed during startup cycle.

•

Runtime diagnostics, performed during normal printer operation.

•

Remote diagnostics, run during normal operation and reported in the print test.

The printer can be configured with the following settings and functions through the configuration menu that is printed

on the receipt. To learn more see the section called “Configuring the Printer”in the User Guide, page 17.

Communication interfaces (except Ethernet)

Diagnostic modes

RS-232C settings

Printer emulations/software options

Hardware options

Paper Type

Firmware features

Startup Diagnostics

When the printer receives power or performs a hardware reset, it automatically performs the startup diagnostics (also

known as level 0 diagnostics) during the startup cycle. The following diagnostics are performed:

•

Turn off motors and solenoids

•

Perform boot CRC check of the firmware ROM and test main program CRC

Failure causes Startup Diagnostics to stop; the printer beeps and the light flashes a set number of times,

indicating the nature of the failure. The table in the “Indicators”section (page 4) describes the specific tone and

light sequences.

•

Check if paper is present

•

Return the knife to the home position

Failure causes a fault condition. The table in the “Indicators”section (page 4) describes the specific tone and light

sequences.

•

Check if receipt cover is closed

Failure does not interrupt the startup cycle.

At power up, if the LED blinks twice, every four seconds, the object storage areas are being initialized. This process could

take up to two minutes. Once the object storage area initialization is complete the printer will continue with its normal

startup procedure and operation. DO NOT RESET THE PRINTER UNTIL THIS PROCESS IS COMPLETE.

When the start-up diagnostics are complete, the printer makes a two-tone beep (low then high frequency), the paper

feed button is enabled, and the printer is ready for normal operation.

If the printer has not been turned on before, or a new EEPROM has been installed, the default values for the printer

functions will be loaded into the EEPROM during start-up diagnostics, and the printer will make a quick four-tone beep

(high then low frequency, twice)

Chapter 2: Printer Status and Indicators

Chapter 2: Printer Status, Ethernet and Indicators

01750341463A 3

Runtime diagnostics

Runtime diagnostics (sometimes called level 2 diagnostics) run during normal printer operation. When the following

conditions occur, the printer automatically turns off the appropriate motors and disables printing to prevent damage

to the printer:

•

Paper out • Printhead too hot

•

Receipt cover open • Voltages out of range • Knife unable to home

The light on the operator panel will signal when these conditions occur as well as indicate what state or mode the

printer is in.

Remote diagnostics

Remote diagnostics (sometimes called level 3 diagnostics) keeps track of the following tallies and prints them on the

receipt during the print test. These tallies can be used to determine the printer’s state of health.

•

Model number

•

Serial number

•

CRC number

•

Number of lines printed

•

Number of knife cuts

•

Number of hours the printer has been on

•

Number of flash cycles

•

Number of cutter jams

•

Number of times the cover is opened

•

Number of barcodes printed

•

Number of receipt characters printed

•

Number of printer faults

•

Maximum temperature reached

•

Number of dots printed

•

Number of dots printed on current printhead

•

Number of printhead changes

•

Number of receipt mechanism changes

•

Number of knife mechanism changes

•

Number of thermistor errors

•

Number of low voltage errors

•

Number of high voltage errors

•

Number of firmware starts

•

Number of EEPROM updates

For more information about See this section

Accessing the remote diagnostic tallies “Command descriptions” in Chapter 5: Programming commands

(Status commands: Transmit printer ID, remote diagnostics extension,

Hexadecimal 1D 49 40 n)

Model number

Serial number

: TH320-X80X-WN00

: 0000000000

Loader Firmware

P/N

Date

Flash Firmware

Revision

CRC

: L116

: Jul 6 2016

: V1.70

: C7FE

H/W parameters

Flash Memory Size

Flash Logos/Fonts

Flash User Storage

Flash Perm’nt

Fonts Flash Journal

Size SRAM Size

Head settting

Motor ID

Paper Type Setting

Color Density Adj

Print Density, Mono

Max Speed

Print Mode

Paper Width

Power

Knife

Partial

Cut

Paper Low Sensor

: 8 Mbytes

: 512 kbytes

: 64 kbytes

: 5504 kbytes

: 64 kbytes

: 8192 kbytes

: H

: 1

: Type 0, Monochrome

: n/a

: 100%

: 300 mm/sec

: Speed

: 80 mm

: Auto: 110

: Enabled

: 135 steps

: Enabled

No Paper Low Extension

Comm. Interface

Board Detected

Port Idle Timeout

Interface - USB

RX Buffer Size

USB Driver Type

USB Packet w/Error

Interface - RS232

RX Buffer

Size

Parameters

Baud Rate

Data Bits

Stop Bit

Parity

Flow Control

: Unknown

: disabled

: 4096

: Printer Class

: Accept

: 4096

: 115200

: 8

: 1

: NONE

: DTR/DSR

***To Enter Printer Config

Menu*** Press Feed Button

Within the Next Two Seconds

Chapter 2: Printer Status, Ethernet and Indicators

01750341463A 4

Indicators

The printer communicates various conditions both visually, with two green lights or audibly, with a

series of tones or beeps. The following table lists these indicators.

Green on-line, paper status, error light (to the rear of the paper feed button)

Indicator Sequence Condition

Light Continuous, blinking on Paper out

Cover open

Knife unable to home

Light Continuous, blinking off Paper is low

Printhead too hot

Voltages low/high

Light

Continuous, Double LED flash

Write to permanent memory in progress

Light Continuous, quick blinking Invalid firmware

(on power up)

Light Continuous, slow blinking Power supply and max power setting don’t match

Tone Two-tone beep

Start-up diagnostics completed successfully

(low frequency, high frequency)

Light Two-Tone beep When entering flash download mode*

and Tone (high frequency, low frequency)

Continuous, quick blinking of LED

*Note: The printer enters flash download mode when a download command is sent to the

printer.

Green slip-in light (in front of the paper feed button)

Indicator

Sequence

Condition

Light

Off

No check or form inserted or is incorrectly inserted

Light

On (continuous)

Check or form properly inserted

For more information about

See this section

Error conditions and

correcting them

Troubleshooting

Chapter 5 of the User Guide

The printer is also able to communicate its status to the host application if the application has been programmed to

receive this information.

WARNING: Do not open cover during a knife cut or you will risk damaging the blades.

Chapter 3: Migrating to a new printer

01750341463A 5

Migrating from existing Diebold Nixdorf printers

The TH320 printer is the fifth generation two station hybrid thermal/impact printer with feature enhancements

designed to provide the most desirable options to the customer. This section is provided for those customers who

would like to migrate from their existing TH420 to the TH320 printer, while maintaining as much continuity as possible

in the new application. Several commands exist to support such a migration. The primary differences are described

below:

TH420 to TH320:

TH420: wide slip station (66 columns)

TH320: narrow (42 columns) slip station

TH420: no top validation of forms TH320: top validation of forms

Chapter 3: Migrating to TH320

Chapter 3: Migrating to a new printer

01750341463A 6

Moving from the TH420 to the TH320 (Slip differences)

The impact station print zone on the TH420 is 4.7 inches wide and the print zone on the TH320 is 3.0 inches. To compensate

for the narrower print zone on the TH320 the firmware will provide the following functionality:

For applications that currently use narrow forms with 42 or fewer columns, an option is provided to delete x leading

spaces. No application or form changes should be required.

For applications that use narrow forms with 51 or fewer columns, an option is provided to default to compressed

mode. No application or form changes should be required.

For applications using wide forms that print on less than 51 columns, options 1 and 2 above are combined with the

option to delete trailing spaces. There should be no changes required to the application but a new form will be

required.

For applications using wide forms that print on more than 51 columns, the data will wrap to the next line. If you

don’t want data to wrap you will need to change the application and the form.

TH420

TH320

Impact Station Print Zone

4.7 inches

3 inches

Characters/row – Normal Mode

Characters/row – Compressed Mode

See Chapter 4: Programming the Printer for more details about the slip print zones.

Some commands have new functions for the slip and can be configured to be enabled or disabled on the slip. Existing

applications that use these functions on the receipt but not on the slip may need to be disabled manually for the slip. The

default is disabled for the slip.

•

1B 21 10 double high slip character print

•

1B 20 n slip character right side spacing

•

1D 50 XY set minimum units for the slip station

•

1D 4C nL nH set left margin on the slip station

•

1D 57 nL nH set print width on the slip station

•

1B 61 n print justification on the slip station

Chapter 3: Migrating to a new printer

01750341463A 7

TH320 Emulation Commands

Set Printer ID Mode

Code (Hexadecimal)

1F 03 0C n

This command is ignored.

Set TH320 Printer ID

Code (Hexadecimal)

1F 03 25 0F n

This command sets the printer ID response to the Printer ID command (1D 49 01)

n Printer ID

00 TH320

01 TH420

TH320 Configuration Commands

Select Slip Lines per Inch

Code (Hexadecimal)

1F 03 25 04 n

This command sets the slip station lines per inch setting.

n Line spacing

7.2 LPI

6.0 LPI

Select Number of Lines of Validation

Code (Hexadecimal)

1F 03 25 06 n

This command sets the number of lines of validation that can be printed.

n Number of validation lines

00 15

01-04 4 (default)

05-0F actual number (5 - 15 decimal)

Select TH320 Narrow Slip Configuration Option to Ignore n Leading Spaces

Code (Hexadecimal)

1F 03 25 08 n

This command is available so TH420 applications can ignore n leading spaces in a 42-column line of text.

Range of n

0x00 < n < 0x20 hexadecimal

0 < n < 3 2 decimal

•

n = 24 decimal is equivalent to printing the rightmost 42 columns of the TH420 printzone (24 + 42 = 66).

•

The first non-space in columns 1-n will stop ignoring leading spaces.

•

Text over 42 columns will wrap to the next line.

•

Tab (0x09), set column (0x1B 0x14 n), set absolute position (0x1b 0x24 nL nH), and set relative position (0x1B 0x5C

nL nH) commands are handled within the range of ignored leading spaces.

Chapter 3: Migrating to a new printer

01750341463A 8

Select TH320 Narrow Slip Configuration Option to Ignore n Leading Spaces

Code (Hexadecimal)

1F 03 25 09 n

This command is available so TH420 applications can ignore n leading spaces in a 51-column line of compressed text.

Range of n

0x00 < n < 0x20 hexadecimal

0 < n < 32 decimal

•

n = 29 decimal is equivalent to printing the rightmost 51 compressed columns of the TH420 printzone (29 + 51 =

80).

•

The first non-space in columns 1-n will stop ignoring leading spaces.

•

Text over 51 columns will wrap to the next line.

•

Tab (0x09), set column (0x1B 0x14 n), set absolute position (0x1b 0x24 nL nH), and set relative position (0x1B 0x5C

nL nH) commands are handled within the range of ignored leading spaces.

Select TH320 Narrow Slip 51-column Compressed Print Option

Code (Hexadecimal)

1F 03 25 0A n

When enabled, all normal text is printed in 51-column compressed print.

•

This accommodates existing applications printing up to 51 columns on the slip station.

•

The format will not match the TH420 exactly.

•

This will not affect rotated print mode (see below).

n 51-column compressed print option

00 Disable (default)

01 Enable

Select TH320 Delete Slip Trailing Spaces Option

Code (Hexadecimal)

1F 03 25 0B n

When enabled, all trailing spaces on the slip will be deleted.

•

This accommodates existing applications that send trailing spaces to the slip by not wrapping the blank text to

the next line.

•

The format will match the TH420 exactly, but a narrower form will be required.

•

This command will not work for an application that relies on wrapping text to print a line. A print command is

required.

n Delete slip trailing spaces option

00 Disable (default)

01 Enable

Chapter 3: Migrating to a new printer

01750341463A 9

Select TH320 (21 and 25-line) Rotated Slip Print Options

Code (Hexadecimal)

1F 03 25 0C n

•

21-line rotated text print accommodates existing applications, which print 21 or fewer rotated lines (as read).

The format will match the TH420 exactly.

•

25-line rotated text print accommodates existing applications, which print between 22 and 25 rotated lines (as

read). The format will not match the TH420 exactly.

•

An TH420 can print up to 33 rotated lines (as read), so those printing 26 or higher rotated lines, cannot be emu-

lated on the TH320 printer.

Rotated Print Options

21-line (default)

25-line

Select TH320 First Line of Print Option in Text and Page Mode

Code (Hexadecimal)

1F 03 25 0D n

•

The TH420 mechanism has a positive slip stop for positioning a form at its top right corner. Some applica-

tions rely on a form inserted to this slip stop in order to print on specific areas of the form. When the top

right corner of the form is positioned at the slip stop, the first print line is 0.7” below the top of form. Some

applications rely on the operator manually positioning a form in order to print on specific areas of the form.

The TH420 firmware does not automatically reposition an inserted form.

•

The TH320 slip stop override option does not reposition an inserted form.

•

The TH320 slip stop distance option is triggered at the slip selection command (0x1B 0x63 0x30 0x04) and

positions an inserted form prior to print so that the first line of print will match an TH420.

•

There is a temporary run time command to override this configuration option:

1F 7E 01 00 operator positioning for first print line

1F 7E 01 01 position form to TH420 slip stop distance for first print line

1F 7E 01 02 position form to top of form for first print line

First Line of Text

Beginning of Page Mode Print

Operator position

Top of form

TH420 Slip stop

Top of form (default)

Top of form

TH420 Slip stop

Select Cover Open Option

Code (Hexadecimal)

1F 03 25 11 n

•

When the cassette cover open option is enabled and the operator opens the cassette cover, the printer will

stop printing and enter an error state.

•

When the option is disabled, the printer will ignore the state of the cassette cover.

Cassette Cover Option

Disabled

Enabled (default)

Chapter 3: Migrating to a new printer

01750341463A 10

Set Page Mode Margin Mechanical Adjustment

Code (Hexadecimal)

1F 03 25 16 n

Default is 0.

Value is printed on the second diagnostic page.

Ranges for margin configurations:

Margin Setting Maximum mechanical adjustment

.5” 30 half dots

.3” 56 half dots

.1” 84 half dots

Mechanical adjustment does not apply when page size is defined to be greater than the default of 200 full

dots wide.

Select TH320 Slip Eject Option

Code (Hexadecimal)

1F 03 25 17 n

n Slip Eject

disabled

enabled (default)

. When enabled, the TH320 will eject slip and validation transactions out the top of the printer. The slip LED will

blink to remove the form.

Option can be disabled for applications that rely on the TH420 slip eject out the bottom front position.

Select 45/60 Column Slip Option

Code (Hexadecimal)

1F 03 25 18 n

n 45/60 Column Slip Option

disabled (default)

enabled

Set Page Mode Option to Trim Full Dots

Code (Hexadecimal)

1F 03 2F n

n < 128 # of full dots trimmed from right side

n = 255 compress to fit in 3.024”

. This command is primarily implemented for applications specifying a page size greater than 242 full dots

wide.

Default is no trim.

Maximum width that can be compressed to fit in 3.024” is 270 full dots.

Value is printed on second diagnostic page.

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Diebold Nixdorf TH320 User guide

Diebold Nixdorf TH320 User guide

Diebold Nixdorf TH320 User guide

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