Diebold Nixdorf TH320 User guide

TH320

Thermal Printer

User Guide

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TH320

Thermal Printer

User Manual

Edition February 2014

All brand and product names mentioned in this document are trademarks of their respective owners.

The reproduction, transmission or use of this document or its contents is not permitted without

express authority. Offenders will be liable for damages. All rights, including rights created by patent

grant or registration of a utility model or design, are reserved. Delivery subject to availability; technical

modifications possible.

Contents

Certificates 1

CE Marking 1

Tested Safety 1

Underwriters Laboratories 1

Federal Communications Commission 1

Warranty 2

General Safety Information 3

Safety Instructions 3

Caution 3

About this Guide 5

About the Printer 6

User Controls 7

Audible Beeps 8

Available Printer Configurations 8

Printer Configuration Identification 8

Communication Interfaces 8

Printer Specifications 9

Setting up the Printer 11

Getting Started 11

Choose a Location 11

Unpack the Printer 12

Keep the Packaging 12

Check the Packing List 13

Installing New Receipt Paper 14

Installing or replacing the ribbon cassette 15

Replacing a Used Ribbon Cassette 16

Installing a New Ribbon Cassette 17

Connect the Cables 17

Cash Drawer Cables 18

Communication Cables 19

If Installing the USB Communication Cable 20

If Installing the Powered USB Cable 20

Power Supply Cable 21

Cable Routing 21

Testing the Printer 23

Test Procedure 23

Test Printout 24

Printer Configurations 25

Configuring the Printer 26

Communication Interface 29

RS-232C Serial Interface Settings 29

Diagnostic Modes 30

Enable or Disable Data Scope Mode 30

To run the Data Scope Mode 31

To Exit the Data Scope Mode 31

Enable or Disable Receipt Test Mode 31

To Exit the Receipt Test Mode 31

To Run the Receipt Test Mode 32

Enable or Disable Slip Test Mode 32

To Run the Slip Test Mode 32

To Exit the Slip Test Mode 32

Enable or Disable MICR Test Mode 32

To Run the MICR Test Mode 32

To Exit the MICR Test Mode 33

Setting the Printer Emulations and Software Options 34

Slip Options 35

Setting Up the Printer 35

Using the Printer 37

Printing on Forms or Checks 37

Front Insertion Method 38

Dropin Method 38

Proper Insertion of Multipart-forms 39

Verifying and Validating Checks (optional) 40

Tips for Avoiding Problems 42

Prevent Overheating of the Print Head 42

Avoid Harsh Environments 43

Troubleshooting 44

Status Indicators 44

Typical Remedy Procedure 45

Printer Beeps 46

Printer Will Not Print 46

On-line, Paper Status, Error Light Flashes 46

Slip-in Light Does Not Operate 47

Check Print Quality Poor 48

Receipt Print Quality Poor 49

Slip Station and MICR Problems 50

The Knife Does Not Operate 50

Other Conditions 51

TH320 Thermal Printer 1

Certificates

CE Marking

The device is in conformity with the provisions of the European

directive 2004/108/EC (EMC Directive), 2006/95/EC (Low Voltage

Directive) and 2011/65/EU (RoHS Directive).

Tested Safety

The TH230 has been provided with the symbol for “Tested Safety”.

Underwriters Laboratories

In addition, the TH230 has received the UL symbol and cUL symbol.

Federal Communications Commission

This equipment has been tested and found to comply with the limits

for a Class A digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio

communications.

Operation of this equipment in a residential area is likely to cause

harmful interference in which case the user will be required to correct

the interference at its own expense. Modifications not authorized by

2 TH320 Thermal Printer

the manufacturer may void user’s authority to operate this device. This

class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.

Warranty

Wincor Nixdorf generally guarantees a limited warranty engagement

for 12 months beginning with the date of delivery. This warranty

engagement covers all those damages which occur despite a normal

use of the product.

Damages because of

- improper or insufficient maintenance,

- improper use of the product or unauthorized modifications of the

product,

- inadequate location or surroundings

will not be covered by the warranty.

All parts of the product which are subject to wear and tear are not

included in the warranty engagement.

TH320 Thermal Printer 3

General Safety Information

Before installing and using the printer, please read the following

items carefully.

Safety Instructions

Do not touch the cutter and tear bar of the printer.

The print head is a thermal element and it is at high temperature

during printing or just after operation, therefore please do not

touch it and its peripherals for safety reasons.

The thermal head is an ESD-sensitive device. To prevent damage,

do not touch either its printing part or connecting parts.

Caution

- Install the printer on a flat and stable place.

- Reserve adequate space around the printer so that convenient

operation and maintenance can be performed.

- Keep the printer away from water source.

- Do not use or store the printer in a place exposed to heat of fire,

moisture, serious pollution and direct sunlight.

- Do not place the printer on a place exposed to vibration or impact.

- No dew condensation is allowed to the printer. In case of such

condensation, do not turn on the power until it has completely

gone away.

- Connect the DC adapter to an appropriate grounding outlet.

Avoid sharing a single electrical with large power motors and other

devices that may cause the fluctuation in voltage.

- Disconnect the DC adapter when the printer is not used for a long

time.

4 TH320 Thermal Printer

- Don’t spill water or other materials on the printer. If this happens,

turn off the power immediately.

- Do not allow the printer to start printing when there is no

recording paper installed, otherwise the print head and platen

roller will be damaged.

- To ensure quality print and normal lifetime, use recommended or

good quality paper.

- Shut down the printer when connecting or disconnecting interfaces

connectors to avoid damage to the control board.

- Set the print darkness to a lower grade as long as the print quality

is acceptable. This will help to keep the print head durable.

- The printer should only be disassembled or repaired by a

technician, who is certified by Wincor Nixdorf.

- Operate the printer only with power supplies and cables approved

by Wincor Nixdorf

- Keep this manual safe and at hand for ready reference.

TH320 Thermal Printer 5

About this Guide

The four chapters that follow are organized according to what you

want to learn about the printer, learn about the setup, operation, and

routine testing and servicing of the printer.

Chapter About the Printer

What the printer does

How it communicates

Operator controls

Standard features

General Specifications

Chapter Setting up the Printer

Preparing for installation

What comes with the printer

Packaging

Connecting the printer to the system

Configuring the printer for your needs

Testing the printer

Chapter Operating the Printer

Printing on forms or checks

Verifying and validating checks

Clearing paper jams

Tips for preventing problems

Chapter Troubleshooting and Service

Error signals visual and audible

Finding and solving printer problems

Notes in the manual are marked by this symbol.

!

This symbol is used for warnings

6 TH320 Thermal Printer

About the Printer

The TH320 is a low-cost, high-efficiency, point-of-sale (POS) printer

that boasts the smallest footprint of any hybrid printer. It features fast

monochrome or two-color receipt printing plus a drop in validation

print station. The TH320 provides maximum flexibility, performance,

and reliability.

It consists of two specialized printers in one compact package: a two-

color thermal printer on top that prints receipts, and an impact slip

printer to print on forms and checks that you insert. Built-in MICR

check reading or validation is an optional feature of the TH320 printer.

The TH320 fits easily in spaces where no other hybrid printer can and

connects to most host computers via the 25-pin RS-232 interface or

USB or PoweredUSB interface.

The printer’s standard command set allows it to work with software

written for Wincor Nixdorf or other compliant printers. A variety of

sensors enables the printer to communicate its status to the host

computer. The printer also has an electronic journal feature.

The easy-to-use thermal printer requires no ribbon or ink cartridge.

Load new paper by simply opening the receipt cover and dropping in a

new roll.

The impact printer provides the power and flexibility to print on checks

or multi-part forms up to four plies, in a wide variety of sizes and

orientations.

This section describes the printer’s features and options in more detail.

TH320 Thermal Printer 7

User Controls

The printer has the following controls:

The Paper Feed button (1) advances the receipt paper and is used in

navigating configuration menus.

The On-line, Paper Status, Error light (2) shows the printer status by

shining or flashing.

The slip-in light (3) indicates that a form is inserted properly.

The reset button (4) clears the printer’s memory and resets the

printer.

8 TH320 Thermal Printer

Audible Beeps

After power is applied or after reset, the printer normally emits a

single beep. This indicates that the printer has successfully completed

its startup and self-test routine.

If, after startup or reset, the beeping continues in a single, double, or

triple pattern, an internal failure has occurred. Please call your service

representative.

Available Printer Configurations

There are several configurations of the printer, depending on the

combination of desired options.

Printer Configuration Identification

See the sample below to determine the printer configuration. The

printer configuration identification (model ID) is located on the model

label attached to the back of the printer. This information is also

shown on the installation quality report card. The model ID description

is shown below.

Communication Interfaces

RS-232C serial interface (25-pin)

Universal Serial Bus (USB)

Powered USB

TH320 Thermal Printer 9

Printer Specifications

Printer Output

Receipt Station Slip Station

Print Method Direct Thermal, 203 DPI 9-Pin Impact

Character Cell Size 13 X 24, 10 X 24 7 X 7, 12 X 7, 5 X 9

CPI CPI 15.6 & 20.3 13.9 & 16.8

Print Columns 44 & 56 42 & 51

Print Line Width 72 mm (2.8 in.) 76.8 mm (3.02 in.)

Printing Speed Monochrome 80 LPS

(250 mm/sec)* Color

29.6 LPS (100 mm/sec)

4.8 LPS

Character Sets Page 437, 737, 850, 852, 858 (with

Eurosymbol),860, 862, 863, 865, 866,and 1252

(Expanded character sets available)

Bar Codes UPC-A, UPC-E, Code 39, Code 93, Code 128, JAN8

and JAN13 (EAN),Interleaved 2 of 5, Codabar,

PDF417 (receipt station only) GS1 DataBar

Auto Cutter Partial Cut, leaves 5mm uncut on left edge

MICR Reader (option)

Character

sets/fonts

E-13B and CMC-7, auto discriminate (Integrated in

slip station)

Check Read Rate 99% minimum

Parsing Formats E-13B only. Programmable to any format

Physical

Dimensions

(W x D x H)

Weight

165.10 mm x 289.56 mm x 167.64 mm (6.5 in. x

11.4 in. x 6.6 in.)

ca. 3.6 kg (approximately 8 pounds)

Power

Requirements

24 VDC, 3 Amps

Software and Firmware Capability

Emulations

Available

Application Compatible Escape Commands (ACEC)

A756

Data Buffer 8K

10 TH320 Thermal Printer

User Memory 2 to 12 MB: (optional) shared for graphics, logos,

user defined characters, user data storage, and

electronic jounal

Communication Board Architecture supports:

25-pin RS232, USB, Powered USB

Printer Drivers OLE POS for Windows XP and XP embedded, Java

POS, USB

Thermal Paper Requirements

Paper Type Direct Thermal, POS Grade(s), special requirements

for color printing

Paper Roll

(W x Dia.)

80 mm x 83 mm (3.15 in x 3.27 in)

Impact Slip Forms Requirements

Size 69.85 mm x 127.00 mm (2.75 in x 5.00 in) minimum

front & side

Maximum Length 279.4 mm (11.00 in.)

Number of Plies 1 - 4 ply multipart

Miscellaneous

Certifications EMC emissions: EN55022:1998 Class B ITE emission

requirements (EU); FCC 47 CFR Part 15, Class B

emissions requirements (USA), VCCI Class B ITE

emissions requirements (Japan); AS/NZS

3548:2002/CISPR22 Class B ITE emission

requirements (Australia); EMC Immunity:

EN55024:1998/A1:2001 Information technology

equipment (EU)

Reliability Thermal Print Mechanism; 200 KM paper (59M

lines) monochrome, 100 KM two color (53 M lines),

Auto Knife Cutter; 1.5M cuts

Impact Print Mechanism; 15 M lines

Impact Printhead; 200M characters,

MICR reader; 200,000 Reads

Paper Thickness Paper Thickness 0.014 in. maximum (0.35 mm)

TH320 Thermal Printer 11

Setting up the Printer

Getting Started

Before setting up the printer, be sure you read and understand each of

the sections in this chapter. The sections are presented in the

sequence that they should be performed.

Choose a Location

The TH320 printer being only 16.5 cm (6.5 inches) wide requires very

little counter space and may be set on or near the host computer.

With the RS-232C interface, you can place the printer up to 15 m (50

feet) (with the USB interface up to 5 m (15 feet), PoweredUSB 3.8 m

(12.5 feet) from the BEETLE/host computer and power supply.

Do not place the printer in any dusty environment or anywhere that

spillage of drinks or other liquids can occur.

12 TH320 Thermal Printer

Place the printer on a level surface, and make sure there is enough

room to open the receipt cover to change the paper and to open the

front cover to change the impact printer’s ribbon cassette.

Devices such as CRT monitors or large metal surfaces can affect the

printer’s magnetic field and cause intermittent check reading errors.

Be sure to locate the printer away from such sources of interference.

Be sure to leave adequate space at the rear of the printer for

connecting and accessing the cables.

If the printer has a built in Magnetic Ink Character Recognition (MICR)

check reader, you may need to make additional adjustments to the

printer’s location.

Unpack the Printer

Keep the Packaging

The packing materials protect the printer and help prevent damage. Be

sure to save all the packaging materials -including the cardboard

supports in the slip path.

TH320 Thermal Printer 13

Remove and save the cardboard supports from the slip path after you

have placed the printer in its user position.

Check the Packing List

Before installation, check that all the items on this list are included

(printers shipped in bulk may not include all these items):

Printer (enclosed in a plastic bag with corrugated pack)

Test printout protecting the print head (inside receipt bucket)

Cardboard support for cantilever (on slip table)

Power supply with cable connecting to printer and power supply

cord

connecting to power outlet (only if ordered with the printer)

n Ribbon cassette

n Setup Guide

Removal of internal restraint items

Internal packing restraints within the printer provide protection

against severe physical shock that occurs during shipment.

1. Remove these items only after placing the printer in its user position

2. Save all restraints and packaging materials for future use.

Having these packing materials on hand simplifies preparation of the

printer for shipping or for long-term storage.

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Diebold Nixdorf TH320 User guide

Diebold Nixdorf TH320 User guide

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