TESmart HKS0802A1U User manual

Brand: TESmart

Model: HKS0802A1U

Type: User manual

HKS0802A1U FAQ

Contents

1. Pre-sales FAQ ................................................................................................................. 2

Q1. Is this suitable for a KVM switch that supports 4 laptops and 2 monitors? ..................2

Q2. Does using a KVM switch lead to a degradation in display quality for the monitor? ... 2

Q3. Does the dual-monitor KVM require an additional docking station to operate? ...........2

Q4. Will the USB A/B cable control the keyboard and mouse at the same time? .............. 3

Q5. Does the dual-screen HKS0802A1U support resolutions of 5120x1440 and

3440x1440? .......................................................................................................................... 3

Q6. Does HKS0802A1U support EDID emulators? .............................................................3

Q7. Before purchasing the HKS0802A1U, I have a compatibility question. My laptop has

one USB-C and one HDMI port. Can I use the HDMI port and another USB-C to HDMI

adapter for video output? ......................................................................................................3

Q8. What is the keyboard hotkey for switching between 4 laptops? ...................................4

Q9. Does HKS0802A1U support wireless keyboard and mouse? ...................................... 4

Q10. Can you recommend DP to HDMI expansion docking station? ................................. 4

Q11. How to create a dual-screen display when the computer has only one video port? ..4

Q12. Can all Thunderbolt 3/4 ports support two external monitors? ...................................5

Q13. What kind of cable is equipped with HKS0802A1U? ..................................................6

Q14. Why does every computer need two HDMI port inputs? ............................................ 6

Q15. Can I copy content on PC1 and paste it on PC2? ...................................................... 6

Q16. What is the pass-through mode? ................................................................................ 6

2. After-sales FAQ ...............................................................................................................7

Q1. How to turn off the buzzer? ........................................................................................... 7

Q2. Does the product have a factory reset function? .......................................................... 7

Q3. Does the keyboard have no right alt key to switch the mouse and keyboard? ............7

Q4. Does the product support firmware updates? ............................................................... 7

Q5. When using an assembled computer, when connecting to a KVM product for image

output, should I choose an independent graphics card or an integrated graphics card? ... 7

Q6. Can the HKS0802A1U dual-screen KVM switch use monitors alternately between

PCs? For example, can PC 1 use monitor 2 and PC 2 use monitor 1? ..............................7

Q7. Does the product support 7*24 hours of work? .............................................................8

1. Pre-sales FAQ

Keywords

：

HKS0802A1U / 4 in 2 out / 4 Port Dual Monitor KVM Switch

Q1. Is this suitable for a KVM switch that supports 4 laptops and 2

monitors?

A1. Yes, this KVM switch is suitable for 4 laptops and 2 monitors. It offers the

following functionalities:

Mirror Mode: Both monitors can simultaneously display the mirrored content of the

connected laptops.

Extended Mode: Both monitors are capable of displaying information from the same

computer in extended mode.

Dual Display Mode: Different laptops can be displayed separately on the two

monitors.

Q2. Does using a KVM switch lead to a degradation in display quality for

the monitor?

A2. Our KVM supports a maximum resolution of 3840 * 2160@ 60Hz and is also

downward compatible. As long as your input devices and display can support 3840 *

2160@60Hz, your display quality will not be compromised. If you notice a decrease

in image quality on your monitor, please check your display settings to ensure that it

is set to 4K 60Hz.

Q3. Does the dual-monitor KVM require an additional docking station to

operate?

A3. It is recommended that you purchase a KVM with the same port as the computer

to ensure video quality. If you only have one HDMI port but have other video output

ports (such as Type-C, VGA, DP, or DVI ports that support video output), you can

use a reliable converter to achieve dual-screen expansion.

Q4. Will the USB A/B cable control the keyboard and mouse at the same

time?

A4. Yes, the USB A/B cable will allow simultaneous keyboard and mouse control.

The USB A/B cable connects the KVM switch to your computer, enabling the

transmission of data between the KVM switch and your computer. This allows you to

control the keyboard and mouse between different computers.

Q5. Does the dual-screen HKS0802A1U support resolutions of

5120x1440 and 3440x1440?

A5. You can refer to the detailed information in the image provided below. Currently,

our KVM does not support a resolution of 5120x1440, but it does support a resolution

of 3440x1440 at 60Hz.

Compare Products:

Q6. Does HKS0802A1U support EDID emulators?

A6. This HDMI + HDMI dual display KVM switch (HKS0802A1U) supports EDID

emulators to ensure that the previous screen windows will not be rearranged when

the input source device is switched.

Q7. Before purchasing the HKS0802A1U, I have a compatibility question.

My laptop has one USB-C and one HDMI port. Can I use the HDMI port

and another USB-C to HDMI adapter for video output?

A7. Before purchasing the HKS0802A1U, please note that compatibility depends on

the specific capabilities of your laptop's USB-C port. In general, if your USB-C port

supports video signal transmission, you can try using a USB-C to HDMI adapter to

directly connect a display to your laptop (without going through the KVM switch) and

check if the display shows correctly. If it displays appropriately when connected

directly, it should work fine when connected to the HDMI+HDMI KVM switch.

Q8. What is the keyboard hotkey for switching between 4 laptops?

A8. Select input by port number (Scroll Lock → Scroll Lock → 1~4) in the display

mode 1. Double-click Right-Alt to switch focus on display mode 2.

Q9. Does HKS0802A1U support wireless keyboard and mouse?

A9. Our KVM supports 2.4GHz wireless transmission technology, and supports you

to connect the USB receiver of the wireless keyboard and mouse to the KVM for use.

For some brands, you must open the control software to use the USB receiver, which

may cause compatibility problems when using it on the keyboard and mouse. At this

time, you can only connect the wireless receiver to USB 2.0 for use (so you will not

be able to use the Hotkey function); It should be noted that our KVM does not

support wireless Bluetooth technology.

Q10. Can you recommend DP to HDMI expansion docking station?

A10. There are many different brands on the market and it is not possible to test all

models, so we cannot recommend an exact model for you. Most adapters are one-

way, for example, you need to confirm that the adapter is DP to HDMI, not HDMI to

DP.

The following is the conversion principle of the docking station and the converter:

Q11. How to create a dual-screen display when the computer has only

one video port?

A11.

- There is only one USB-C interface: to distinguish between Thunderbolt 3 and 4 or

ordinary USB-C interface (it is best to provide the product model to customer service),

one interface of Thunderbolt 3 and 4 can transmit 2 audio and video signals at the

same time, ordinary needs direct testing.

- There is only one DP interface: a direct connection is required to test whether it

supports the transmission of two audio and video signals at the same time.

- Only one VGA port: Is there a USB-C or USB-A port to allow the use of a

conversion cable (if there is only one video output port, it is basically not

recommended to use the dual-screen function, if you must use dual-screen anyway,

it is recommended to use USB-A to HDMI converter, but the picture quality and

usage effect may be affected by the converter.).

Direct connection test reference picture:

Q12. Can all Thunderbolt 3/4 ports support two external monitors?

A12. Most of the Thunderbolt 3/4 ports can support two external displays, but the

MacBook is special, we need to carefully check the description of the display support

on the official website to confirm. At the same time, you can use the direct connection

test to determine whether two external displays can be supported at the same time.

The screen output of the query through the Mac official website:

- The computer supports only one external monitor:

- Computer supports multiple external monitors:

Q13. What kind of cable is equipped with HKS0802A1U?

A13. Most display devices come with cables, so we only included cables for inputs.

The input terminal contains 4 * (HDMI+USB) cables and 4 * HDMI cables.

Q14. Why does every computer need two HDMI port inputs?

A14. Due to the absence of MST-multi-streaming in HDMI, each HDMI output can

only handle a single video signal independently. In dual-screen mode, two distinct

video signals need to be output simultaneously. Therefore, a PC must have two

HDMI ports active simultaneously to achieve dual-screen output.

Q15. Can I copy content on PC1 and paste it on PC2?

A15. No, you cannot directly copy content on PC1 and paste it on PC2 using this

KVM switch. Its primary purpose is to switch control between different computers, but

it doesn't provide a mechanism for copying and pasting content between them.

Q16. What is the pass-through mode?

A16. The pass-through mode is a built-in function of the KVM, which can improve the

compatibility of the keyboard and mouse and enhance the user experience. In pass-

through mode, the keyboard and mouse act as if they are connected directly to the

computer. At this time, you can use more keyboard and mouse functions, and special

functions that are not supported by traditional KVM.

2. After-sales FAQ

Q1. How to turn off the buzzer?

A1. The buzzer can be turned on or off by the hotkey combination Scroll Lock +Scroll

Lock + F11.

Q2. Does the product have a factory reset function?

A2. The product does not have the function of restoring factory settings, what

problems do you encounter? You can contact us in the lower right corner.

Q3. Does the keyboard have no right alt key to switch the mouse and

keyboard?

A3. If there is no right alt button on the keyboard, you can't use the hotkey to switch

keyboard and mouse, but HKS0802A1U can swap keyboard and mouse position by

remote control.

Q4. Does the product support firmware updates?

A4. There is currently no firmware update for the product, what problems do you

encounter? please feel free to contact us through the bottom right corner.

Q5. When using an assembled computer, when connecting to a KVM

product for image output, should I choose an independent graphics card

or an integrated graphics card?

A5. The correct choice is to use the ports on the discrete graphics card to connect to

the KVM product. If both discrete and integrated graphics are present in the PC, the

integrated graphics may be disabled, so it is important to use the ports on the

discrete graphics card for best performance.

Q6. Can the HKS0802A1U dual-screen KVM switch use monitors

alternately between PCs? For example, can PC 1 use monitor 2 and PC 2

use monitor 1?

A6. You can press the key "M"or "P" on the remote to select the desired monitor,

then press the 1~4 button to select the desired PC to make the selected monitor

display the selected PC in the display mode 2. Additionally, you can switch monitors

directly through the front panel buttons.

Q7. Does the product support 7*24 hours of work?

A7. Our products support the power being turned on all the time, but in order to

prolong the service life of the KVM, it is recommended to turn off the power when not

in use. If the KVM needs to keep working without power for a long time, it is

recommended to check the working status of the KVM regularly and confirm whether

the power supply environment is stable.

TESmart HKS0802A1U User manual

TESmart HKS0802A1U User manual

TESmart HKS0802A1U User manual

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